CN106709054A - Player publishing content processing method and device - Google Patents
Player publishing content processing method and device Download PDFInfo
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- CN106709054A CN106709054A CN201710012089.7A CN201710012089A CN106709054A CN 106709054 A CN106709054 A CN 106709054A CN 201710012089 A CN201710012089 A CN 201710012089A CN 106709054 A CN106709054 A CN 106709054A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/958—Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
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Abstract
The invention discloses a player publishing content processing method and device. The method comprises the following steps: acquiring contents published by a player in a game information publishing platform; extracting one or more keywords from the contents; acquiring partial or total corresponding game follow-up personnel in the one or more keywords from a preconfigured library; and sending prompt information to the game follow-up personnel, wherein the prompt information is associated with the contents. The player publishing content processing method provided by the invention solves the problem in the prior art that game players cannot be timely fed back, and enables the game follow-up personnel to acquire the feedback of the players timely, thereby providing the possibility for improving the game experience.
Description
Technical field
The present invention relates to public sentiment monitoring technology field, content processing method and device are issued in particular to player.
Background technology
Public sentiment monitoring utilizes internet information acquisition technology and information intelligent treatment technology, by internet mass information
Automatic crawl, automatic taxonomic clustering, topic detection, focus on special topic, the network public-opinion monitoring and Special Topics in Journalism for realizing user are followed the trail of
Deng information requirement, the analysis results such as bulletin, report, chart are formed, be that client grasps masses' thought dynamic comprehensively, make correct carriage
By guiding, there is provided important analysis foundation.And in game industry, game mostly is owned by the game forum of oneself, forum is trip
The main channel of play player feedback toy problem, game forum is the place that game player discusses game, including to trip
The discussion of each playing method of playing also includes the feedback to toy problem, while being also the platform that development of games group issues various information.
, primarily directed to the collection and analysis of information, having some monitoring platforms at present can for existing public sentiment monitoring scheme
It is monitored with to public sentiment, such as：The clever public sentiment service platform of a safe public sentiment monitoring platform, the full media public sentiment monitoring platform of excellent news, figure,
Morning peace public sentiment monitoring system etc., these platforms are that the information in network is acquired, processed, analyzed and shown.Meanwhile, I
State also establishes public sentiment monitor control mechanism, such as：The excellent news public sentiment laboratory of Tsing-Hua University, Beijing Zheng Yan institutes, People Daily agency, Shandong University are excellent
News public sentiment research center etc. is the professional public sentiment monitor control mechanism that there is country to assert.
Above-mentioned existing these public sentiment monitor supervision platforms need substantial amounts of information source and prolonged data accumulation, do not possess
Real-time；Only information being acquired and is analyzed simultaneously cannot solve the problem from problem source, it is not possessed feedback；
When public sentiment monitoring is carried out, mass data digging technology is used, network can have been obtained by methods such as classification, cluster, statistics
In focus dictionary, but effective tracking cannot be carried out for each focus word and solved, it is not possessed transitivity.
The feedback on public sentiment monitoring in game industry is also without correlation technique, present player's primary feedback problem at present
And obtain the method for problem answers and be mainly artificial treatment is carried out by the contact staff that plays, as shown in Figure 2.Can be with from figure
Find out, the answer from player feedback problem to the problem that obtains experienced very cumbersome flow, it is necessary to several different post work
A problem is answered in the participation of personnel, and so cumbersome flow greatly reduces the efficiency of feedback problem, and player quick cannot obtain
To problem answers, the game experiencing of player is reduced, if player feedback is very urgent problem, by such complexity
The order of severity of problem may have been amplified to be unable to estimate after flow, and the loss for causing is difficult to retrieve.Conventional method is not
Only feedback problem is slow and cannot usually obtain accurate answer, the solution of problem in influence game, reduces body of the player to game
Test sense and sense of ownership.
For in the prior art cannot the problems of feedback game player in time, effective solution is not yet proposed at present
Scheme.
The content of the invention
The invention provides a kind of player issue content processing method and device, in the prior art cannot be anti-in time with solution
The problems of feedback game player.
One side according to embodiments of the present invention, there is provided a kind of player issues content processing method, including：Obtain and play
The content that family issues in game information distribution platform；One or more keywords are extracted from the content；From being pre-configured with
Storehouse in obtain part or all of corresponding game follow-up personnel in one or more of keywords；Followed up to the game
Personnel send prompt message, wherein, the prompt message is associated with the content.
Further, obtained from the storehouse part or all of corresponding game in one or more of keywords with
Entering personnel includes：Judge the classification of one or more of keywords of extraction from the content；Belong to predetermined one or
In the case that the quantity of the keyword of multiple classifications exceedes threshold value, it is determined that obtaining the game follow-up personnel from the storehouse；It is no
Then ignore the content.
Further, the classification of the keyword includes at least two classes：It is strong qualitative and weak qualitative, it is determined that being obtained from the storehouse
Taking the game follow-up personnel includes：It is strong qualitative at least one of one or more of keywords are for two class
In the case of, it is determined that obtaining the game follow-up personnel from the storehouse；And/or, in one or more of keywords
At least two be in two class it is weak qualitatively in the case of, determine to obtain the game follow-up personnel in the storehouse.
Further, methods described also includes：Obtain the daily record of work of game maintenance or developer；From the working day
Information is extracted in will to be stored in the storehouse.
Further, information is extracted from the daily record of work to be stored in the storehouse and include：Judge the daily record of work
In Item version whether be predetermined amount of time version；If it is, split in the daily record of work every action with
And the corresponding version of every action is stored in the storehouse.
Further, information is extracted from the daily record of work to be stored in the storehouse and include：From the daily record of work
Split keyword；Judge whether the number of the same keyword split out in daily record of work meets threshold value；If it is, judging
Meet the keyword of the threshold value whether in the storehouse；If it is not, then the keyword occurred not in storehouse is saved in into institute
In stating storehouse.
Further, obtaining the game follow-up personnel includes：In obtaining the game or game that the keyword includes
The version information of module, the corresponding game follow-up personnel of the version information are obtained according to the version information from the storehouse；
And/or, the issuing time of the content that the keyword includes is obtained, obtained from the storehouse according to the issuing time
Version information corresponding with issuing time, the corresponding game of the version information is obtained according to the version information from the storehouse
Follow-up personnel.The follow-up personnel corresponding with the keyword are obtained from the storehouse according to the keyword.
Further, in the case where the game follow-up personnel are not obtained from the storehouse, methods described also includes：Will
The prompt message push to game follow-up personnel where platform.
Further, sending the prompt message to the game follow-up personnel includes at least one of：To the trip
Play follow-up personnel send the chained address of the content；The content is sent to the game follow-up personnel；To it is described game with
Enter part or all of in the keyword that personnel's transmission is extracted from the content.
Further, the content is the language in the sentence and/or game forum postings that player talks with game process
Sentence.
Another aspect according to embodiments of the present invention, there is provided a kind of player issues content processing apparatus.According to the present invention
Player issue content processing apparatus include：First acquisition unit, issues for obtaining player in game information distribution platform
Content；First extraction unit, for extracting one or more keywords from the content；Matching unit, for from advance
The part or all of corresponding game follow-up personnel in one or more of keywords are obtained in the storehouse of configuration；Tip element,
For sending prompt message to the game follow-up personnel, wherein, the prompt message is associated with the content.
Further, the matching unit includes：First judge module, for judge from the content extract described in
The classification of one or more keywords；Determining module, for surpassing in the quantity for belonging to the keyword of predetermined one or more classifications
In the case of crossing threshold value, it is determined that obtaining the game follow-up personnel from the storehouse；Otherwise ignore the content.
Further, the determining module includes：First determination sub-module, in one or more of keywords
At least one in two class it is strong qualitatively in the case of, it is determined that obtaining the game follow-up personnel from the storehouse；With/
Or, the second determination sub-module, is weak qualitative in two class at least two in one or more of keywords
In the case of, determine to obtain the game follow-up personnel in the storehouse.
Further, described device also includes：Second acquisition unit, for obtaining game maintenance or the work of developer
Daily record；Second extraction unit, is stored in the storehouse for extracting information from the daily record of work.
Further, second extraction unit includes：Second judge module, for judging the item in the daily record of work
Mesh version whether be predetermined amount of time version；Processing module, for when the second judge module judges to be, then splitting institute
State in daily record of work every action and the corresponding version of every action is stored in the storehouse.
Further, second extraction unit includes：Module is split, it is crucial for being split from the daily record of work
Word；Whether the 3rd judge module, the number of the same keyword for judging to be split out in daily record of work meets threshold value；4th
Judge module, in the 3rd judge module judged result in the case of being, judgement meet the threshold value keyword whether
In the storehouse；Memory module, for the 3rd judge module judged result be it is no in the case of will not in storehouse occur
Keyword is saved in the storehouse.
Further, the matching unit includes：First acquisition module, for obtaining the game that the keyword includes
Or game in module version information, according to the version information obtained from the storehouse version information it is corresponding game with
Enter personnel；And/or, the second acquisition module, the issuing time for obtaining the content that the keyword includes, according to institute
State issuing time and version information corresponding with issuing time is obtained from the storehouse, obtained from the storehouse according to the version information
Take the corresponding game follow-up personnel of the version information.3rd acquisition module, for being obtained from the storehouse according to the keyword
Take the follow-up personnel corresponding with the keyword.
Further, described device also includes：Push unit, for not obtaining the game follow-up people from the storehouse
In the case of member, the platform where the prompt message is pushed into game follow-up personnel.
According to inventive embodiments, employ and obtain the content that player issues in game information distribution platform；From described interior
One or more keywords are extracted in appearance；The part or complete in one or more of keywords is obtained from the storehouse being pre-configured with
The corresponding game follow-up personnel in portion；Prompt message is sent to the game follow-up personnel, wherein, the prompt message is interior with described
Hold associated.By the present invention solve the problems, such as in the prior art cannot feedback game player in time, allow game follow-up personnel
The feedback of player can be in time obtained, and then possibility is provided to improve game experiencing.
Brief description of the drawings
The accompanying drawing for constituting the part of the application is used for providing a further understanding of the present invention, schematic reality of the invention
Apply example and its illustrate, for explaining the present invention, not constitute inappropriate limitation of the present invention.In the accompanying drawings：
Fig. 1 is the flow chart that player according to embodiments of the present invention issues content processing method；
Fig. 2 is according to prior art player problem process of feedback figure of the present invention；
Fig. 3 is the general flow chart that player according to embodiments of the present invention issues content processing method；
Fig. 4 is the flow chart that worksheet according to embodiments of the present invention increases keyword；
Fig. 5 is player according to embodiments of the present invention to post the flow chart replied in forum；
Fig. 6 is the schematic diagram that a kind of player according to embodiments of the present invention issues content processing apparatus.
Specific embodiment
It should be noted that in the case where not conflicting, the feature in embodiment and embodiment in the application can phase
Mutually combination.Describe the present invention in detail below with reference to the accompanying drawings and in conjunction with the embodiments.
In order that those skilled in the art more fully understand the present invention program, below in conjunction with the embodiment of the present invention
Accompanying drawing, is clearly and completely described to the technical scheme in the embodiment of the present invention, it is clear that described embodiment is only
The embodiment of a part of the invention, rather than whole embodiments.Based on the embodiment in the present invention, ordinary skill people
The every other embodiment that member is obtained under the premise of creative work is not made, should all belong to the model of present invention protection
Enclose.
It should be noted that term " first ", " in description and claims of this specification and above-mentioned accompanying drawing
Two " it is etc. for distinguishing similar object, without for describing specific order or precedence.It should be appreciated that so using
Data can exchange in the appropriate case, so as to embodiments of the invention described herein.Additionally, term " including " and " tool
Have " and their any deformation, it is intended that covering is non-exclusive to be included, for example, containing series of steps or unit
Process, method, system, product or equipment are not necessarily limited to those steps clearly listed or unit, but may include without clear
It is listing to Chu or for these processes, method, product or other intrinsic steps of equipment or unit.
Present embodiments provide a kind of player's issue content processing method.Fig. 1 is sent out according to a kind of player of the present embodiment
The flow chart of cloth content processing method.As shown in figure 1, that the method comprising the steps of is as follows：
Step S102, obtains the content that player issues in game information distribution platform；
Step S104, extracts one or more keywords from content；
Step S106, obtains the part or all of corresponding game in one or more keywords from the storehouse being pre-configured with
Follow-up personnel；
Step S108, to game follow-up, personnel send prompt message, wherein, prompt message is associated with content.
In above-mentioned steps, the game information distribution platform of acquisition can be game forum, and the content issued can be opinion
Model in altar, game forum is the daily platform discussed with money order receipt to be signed and returned to the sender of posting of player.Forum is not only between player and player and links up
Bridge, be also player with development of games group link up most directly, most effective way, while being also that each game carries out marketing activity
Main platform.General game forum includes several parts：New hand area (being the plate of game new hand's Solutions), main zone of discussion
The plate of money order receipt to be signed and returned to the sender (player mainly post), notification area (game relevant updates and server safeguard the plates such as message), problem feedback
Area's (plate of the query run into player feedback game) etc..
The various problems that player will can run into game are sent in game forum, used as the main flat of player feedback problem
Platform, forum is that each development of games group is paid special attention to, and due to its rapidity, accuracy and convenience, it is after game is reached the standard grade
Phase serves very important effect in safeguarding.Can all there is substantial amounts of posting and money order receipt to be signed and returned to the sender in daily forum.
All models are all issued game developer by prior art by artificial, and the present embodiment will by extracting keyword
Doubtful problem patch is filtered out, then model is pushed into the corresponding game developer of keyword, carry out valuable push, in advance
The storehouse of configuration refers to keywords database, keywords database is introduced filtering when doubtful problem is pasted, by forum postings matching keywords storehouse
In keyword determine whether it is doubtful problem patch.
For example：The title of one model be "【Feel uncertain】Can adjust down, copy doorway is brought back to life "
Information gathering is carried out first, and game forum, as information gathering source, is exactly in this example embodiment specifically to gather this note
Son, particular by the patch that web crawlers technology is captured, web crawlers technology can use Google Crawler, it is also possible to
Using other web crawlers instruments." doubt " this word as keyword can be found the game felt uncertain corresponding to this word
Follow-up personnel.
In above-mentioned steps, employ using from the storehouse being pre-configured with search keyword it is corresponding game follow-up personnel and to
Games personnel send prompt message mode solve the problems, such as cannot feedback game user in time, allow player quickly to obtain problem
Accurate answer, improve player game experiencing and game sense of ownership.Meanwhile, in time feedback player problem can quickly with
The problem produced in track game, it is to avoid toy problem is exaggerated, reduces the loss of game company.
, it is necessary to will be from before the corresponding game follow-up personnel of keyword being obtained in above-mentioned steps from the storehouse being pre-configured with
One or more keywords are extracted in content carries out division classification, with this come screening and filtering fall it is a part of it is undesirable in
Hold, include in an optional implementation method：
Step S202, judges the classification of one or more keywords of extraction from content；
Step S204, in the case where the quantity of keyword of predetermined one or more classifications is belonged to more than threshold value, it is determined that
Game follow-up personnel are obtained from storehouse；Otherwise ignore content.
The classification of above-mentioned keyword can include at least two classes：It is strong qualitative and weak qualitative, differentiate the keyword in content
The frequency of occurrences and significance level in game item or function；It is divided into according to the keyword that the frequency of occurrences and significance level are high
Strong qualitative keyword；Weak qualitative keyword is divided into according to the low keyword of the frequency of occurrences and significance level；It is optional at one
In implementation method, finding satisfactory game follow-up personnel according to classification includes：
In the case where at least one of one or more keywords are for the first category in two classes, it is determined that being obtained from storehouse
Take game follow-up personnel；And/or,
In the case that in one or more keywords at least two are the second category in two classes, determine to be obtained in storehouse
Game follow-up personnel.
For example, when the keyword of epistasis in content be for one or more when, then judge content as satisfactory
Content, and/or
When the keyword of weak property in content is two or more, then judge that content is satisfactory content.
The species of keyword is divided by above-mentioned steps, it is so as to the difference according to species, the classification of content is thin
Change, so as to more accurately find corresponding follow-up personnel.
The above-mentioned storehouse being pre-configured with can be by routine work log statistic antistop list, and the vocabulary is used as being pre-configured with
The part in storehouse, is also the important evidence for capturing forum postings, in an optional implementation method, is specifically included：
Obtain the daily record of work of game maintenance or developer；
Information is extracted from daily record of work to be stored in storehouse.
Above-mentioned steps are safeguarded by that will play or the daily record of work of developer is combined with the storehouse being pre-configured with, and are come with this
Undesirable content is filtered, suitable follow-up personnel are found.
It is optional at one in the keywords database being pre-configured with according to the daily record of work of play maintenance or developer
In implementation method, specifically include：
Judge the Item version in daily record of work whether be predetermined amount of time version；
If it is, splitting every action and the corresponding version of every action in daily record of work is stored in storehouse
In.
For example, routine work list is carried out into vocabulary fractionation by Chinese word cutting method first, extraction can differentiate doubtful
The model vocabulary of problem, while collecting the problem follow-up personnel corresponding to each keyword, is then dug as keyword by data
Pick technology finds doubtful problem patch from game forum, and the basis for estimation of doubtful problem patch is the foregoing lists of keywords for obtaining,
Doubtful problem is pasted by message repeater system afterwards and is sent to correspondence problem follow-up personnel.
Citing is illustrated to predetermined amount of time, and the storehouse that this is pre-configured with can also be by judging the project in daily record of work
Whether version is the version of predetermined amount of time, so as to regularly find the forum containing the vocabulary in antistop list in forum of playing
Model is sent to correspondence follow-up personnel as doubtful problem note, then by doubtful problem model.
By above-mentioned division and the fractionation to work diary content to the time period, accurate filtering screening symbol has been implemented
Close desired content.
In an optional implementation method, extracted when information is stored in the storehouse being pre-configured with from daily record of work and may be used also
To combine given threshold, specifically include：
Keyword is split from daily record of work；
Judge whether the number of the same keyword split out in daily record of work meets threshold value；
Whether judgement meets the keyword of threshold value in storehouse；
The word occurred not in storehouse is saved in storehouse.
Illustrate below and above-mentioned steps are illustrated：
Routine work list：Development of games group routine work contents list, including action, each bar work correspondence
Staff and the information such as working time.
Chinese word segmentation：One Chinese character sequence is cut into single word one by one.
Keyword：There is the identifier of special meaning, reserved word is called sometimes.
Information pushing：One of information overload new skill is reduced by the information of periodically transmission user needs on the internet
Art.
In the numerous active game of player, development of games group can all have weekly substantial amounts of new content, for main mesh
Be find game in produce problem, the analysis of public opinion emphasis of interest should be new content weekly, and new content is not
Only it is easier to go wrong, while can also cause player largely to discuss.Formed by with reference to development of games group routine work content
Keywords database, can not only so improve the accuracy rate of doubtful problem patch identification, while the information specific aim after also being is pushed away
Offer foundation is provided.In the development process of game, completed by the form of worksheet, proposed by game plan
Each task items, each entry mainly include in have it is several：It is bullets, project name, project status, the time started, complete
Into time, submitter, people, follow-up people, Item version and detailed description are assigned, it is as shown in the table：
It is one week worksheet of No. 15 versions of in August, 2016 " king XX " follow-up shown in upper table, analyzes each work
Make entry, wherein " project name " has succinct generalization, the present embodiment utilizes Chinese words segmentation by the name under project name
Word is split as multiple vocabulary, screens each vocabulary composition keywords database, and " Item version " or " deadline " can be as game
In increase the basis of time of playing method newly, information is directed to after " submitter " and " follow up people " can pinpoint the problems as the analysis of public opinion
Property push personnel.
Keywords database as the analysis of public opinion Main Basiss, character library is divided into two parts by the present embodiment, and a part is specific
Keyword, another part is to collect the keyword for by worksheet weekly.Particular keywords are that player's routine use is more
And the vocabulary of easy orientation problem, such as：Go offline, bug, blank screen, problem, mistake, exception, solve etc..By worksheet weekly
The flow of single newly-increased keyword, as shown in Figure 4：
In whole flow process, project name, the technology used during Chinese word segmentation are split by Chinese words segmentation
Be the jieba functions of python, with above-mentioned worksheet "【The heart is easily franchise】Alarm clock prompting message condition is adjusted " as a example by, adopt
It is with the result after accurate model participle：【；The heart is easy；Privilege；】；Alarm clock；Message；Remind；Condition；Adjustment, number of characters is less than
Word equal to 1 removes, then incite somebody to action "【" and "】" remove, then other word segmentation results are compared with the vocabulary in existing keywords database
Compared with if ignoring if the word in keywords database, in otherwise adding keywords database.Each keyword in keywords database has simultaneously
Whether one flag bit, i.e., can assert that the patch is that doubtful problem is pasted by single word, can be entered by single keyword
The definition of row Problem judgment is strong qualitative word, such as：Problem, bug, exception, adjustment etc.；Otherwise cannot be sentenced by single keyword
Whether disconnected be that the definition that doubtful problem is pasted is weak qualitative word, such as：The heart easily, privilege, alarm clock etc., when a notice of forum matches one
Individual or more than one strong qualitative word is then defined as doubtful problem patch, is defined as doubting when two or more weak qualitative words are matched
Like problem patch.
>>>S=jieba.cut<“【The heart is easily franchise】Alarm clock prompting message condition is adjusted ", cut_all=False>
>>>print“；”.join<s>
【；The heart is easy；Privilege】；Alarm clock；Message；Remind；Condition；Adjustment
According to bullets and project name, flag bit is not only had using the keyword after Chinese word segmentation and confirms that it is strong
Qualitative word or weak qualitative word, at the same the follow-up personnel of the project can be carried out with each keyword it is corresponding, such as " heart is easy ", " special
Power ", " alarm clock ", " adjustment " can all have corresponding follow-up personnel king XX, then send out message when the analysis of public opinion matches these keywords
Deliver in king's XX messaging list, if matching different keywords, different keywords there are different follow-up personnel, then by the analysis of public opinion
Result is pushed in all follow-up personnel messaging list.
In an optional implementation method, obtaining game follow-up personnel includes：
The version information of module in the game that includes of keyword or game is obtained, version is obtained from storehouse according to version information
The corresponding game follow-up personnel of this information；And/or,
The issuing time of the content that keyword includes is obtained, obtains corresponding with issuing time from storehouse according to issuing time
Version information, the corresponding game follow-up personnel of version information are obtained from storehouse according to version information.
In an optional implementation method, keyword can be corresponded respectively to different follow-up personnel, when what is intercepted and captured
When occurring the particular keywords in content, it may not be necessary to judge the classification of keyword directly to corresponding game follow-up personnel hair
Send prompt message.For example：The content of model for "【A technical ability】Injury point it is too low ", the problems of be that user thinks that oneself is repaiied
Experienced A technical ability feels problematic be not as high as common skill injury point, in fact, should be the injury of A technical ability during game design
Point is higher than common skill, so the specific game follow-up personnel of correspondence, it should be the personnel X of related adjustment injury point, rather than A
The corresponding game programmer of technical ability, it is possible to which the keyword is directly corresponded to game follow-up personnel X.It is optional real at one
Apply in mode, sending prompt message to game follow-up personnel includes at least one of：
To the chained address of game follow-up personnel's transmission content；
To game follow-up personnel's transmission content；
To part or all of in the keyword that game follow-up personnel's transmission is extracted from content.
In an optional implementation method, content is the sentence that player talks with game process and/or game forum
Sentence in model.
Above-mentioned several implementation methods cannot position the problem follow-up personnel of doubtful model, then the patch is forwarded into all follow-ups
Personnel chat group.Whether the content that model is investigated after follow-up personnel see the patch is problem, if confirming as problem
Settling mode is then selected, the problem is replied if player's wrong report problem is confirmed as, message repeater system can after follow-up personnel reply
Automatically to send to forum's patch result, player can quickly obtain the answer of problem.
Problem response speed can be accelerated by above-mentioned implementation method, Consumer's Experience is improved, while can quickly find to ask
Topic, it is to avoid amplify the order of severity of toy problem due to overlong time.The implementation of the invention will game forum and development of games
Group routine work list is combined, and the model of player in game forum is filtered by the way of the Chinese word segmentation and data mining,
Doubtful problem is pasted by message repeater system is sent to correspondence problem follow-up people, then confirm whether the patch is definite by the people that follows up
Problem, the people that follows up thereafter replys the problem, answer can be forwarded to all problems follow-up personnel all chat group, while
Result can be replied in the case where doubtful problem is pasted by message repeater system, player is the answer of the problem that can obtain.
Illustrate below and above-mentioned implementation method is specifically described：
For example：The doubtful problem model analyzed by public sentiment monitoring system, is posted in forum from player to being asked
Inscribe the message sequence replied as shown in Figure 5：
As a example by with the above-mentioned model " [doubt] can be adjusted, and copy doorway is brought back to life ", using Chinese character string
Matching technique can match " adjustment " in keywords database, because " adjustment " is strong qualitative word, so matching a word i.e.
Think that the patch is doubtful problem patch, Chinese string matching uses two stage cultivation method, and " adjustment " one word is in keywords database
In have counterpart staff " king XX ", then in the model being pushed into the messaging list of " king XX " with set form, " king XX "
Following message can be received：
Forum's feedback problem (ID=68) ---【Feel uncertain】Can adjust, copy doorway is brought back to life
http//tx3.netease.com/forum.phpMod=viewthread＆tid=4949181＆
Highlignt=%B5%F7%D5%FB is please investigated in time, and replys feedback by following form：
%txlt problem ID options { investigated, and repairs at once by 1=problems；2=problems have been investigated, and next week updates repairs；3
=wrong report }
Set form in Fig. 5 is exactly that 1=problems have been investigated, and is repaired at once；2=problems have been investigated, and next week updates repairs；
3=is reported by mistake.
Pushed by information specific aim and fed back and send to correspondence problem follow-up people doubtful problem patch, then it is true by the people that follows up
Recognize the authenticity of the patch, replied, the problem just can be quickly answered only by a people, greatly reduce to personnel's
Rely on, while improve response speed.
In an optional implementation method, in the case where game follow-up personnel are not obtained from storehouse, method also includes：
Will be prompted to information pushing to play follow-up personnel where platform, the platform can be game follow-up personnel where
Chat group.
For example：As above in an optional embodiment as a example by " push of information specific aim ", received as in foregoing at " king XX "
After information, the chained address in message can be checked, and confirm whether the notice is problem patch, after verification can be with fixed lattice
Formula is replied, and is such as replied：%txlt 68 1, then confirm that the problem is present, and can repair at once；%txlt 68 2, then
Confirm that the problem is present, and repair after updating in next week；%txlt 68 3, then confirm that the problem does not exist, and is that player misses
Report.ID wherein in message repeater system is set (such as:68) it is to identify sequence number of each problem in public sentiment monitoring system, while
Simple digital coding is also convenient for staff and is replied.Can be automatic in group's messaging list after " king XX " replys the problem
Following information is sent, the reply situation of owner's problem is notified：
Problem (ID=68) ---【Feel uncertain】Can adjust, copy doorway is brought back to life
http//tx3.netease.com/forum.phpMod=viewthread＆tid=4949181＆
Highlignt=%B5%F7%D5%FB
King XX has responded to " problem has been investigated, and is repaired at once ".Please be well-known.
Can be automatically replied under the corresponding address of the model simultaneously：Problem has been investigated, and is repaired at once
Send and feed back by the specific aim of information, produce problem to be posted by problem answers are obtained from player, only pass through
Crossed " king XX " staff, the annular public sentiment monitoring system of the present embodiment reduce to different position staff according to
Rely, while being pushed by active message, substantially increase response speed, player is obtained preferable game experiencing.
As shown in figure 3, the present embodiment player issues the general flow chart of content processing method, by the general flow chart to whole
Feedback procedure is described in detail：
Playing method data can be by all means obtained in game, forum is may then pass through, it is also possible to by game
Conversation content, therefrom capture keyword, doubtful problem is then found by data mining technology and is pasted, that is, filtered out and ask
Topic model, carries out keyword after the keywords database for pre-setting is compared and searched, and finds the classification and corresponding follow-up of keyword
Personnel, the classification of keyword can determine a follow-up personnel with several keywords, it is also possible to only just true with a keyword
Fixed follow-up personnel, the classification of keyword can be also used for whether screening model is problem patch, when judging captured pass
The classification of keyword does not meet predetermined standard time, it is possible to filter out unwanted content.Keywords database needs to use routine work
The list of logging pre-set keywords database.
After model or other guide corresponding staff is found, model and related content are sent to follow-up people
Member, after follow-up personnel reply problem answers in personal messages, the player for posting is automatically replied by message repeater system, and
The situation that can simultaneously notify other staff to process.
Model or related content are sent in group if the follow-up personnel for not finding model, the group is all working
Group where personnel, after being replied in group by suitable staff, object for appreciation of posting is automatically replied by message repeater system
Family.
By said process, workflow can be simplified, the model to be seen of automatic screening staff, screens in advance
After suitable model, corresponding Content Selection is issued into work most related personnel, greatly reduce job costs, improve work effect
Rate.
Fig. 6 is the schematic diagram that a kind of player according to embodiments of the present invention issues content processing apparatus.As shown in fig. 6, one
Planting player's issue content processing apparatus includes：
First acquisition unit 62, for obtaining the content that player issues in game information distribution platform；
First extraction unit 64, for extracting one or more keywords from content；
Matching unit 66, for obtaining the part or all of correspondence in one or more keywords from the storehouse being pre-configured with
Game follow-up personnel；
Tip element 68, for sending prompt message to game follow-up personnel, wherein, prompt message is associated with content.
In an optional implementation method, matching unit includes：First judge module, for judging to be extracted from content
One or more keywords classification；Determining module, for the quantity in the keyword for belonging to predetermined one or more classifications
In the case of more than threshold value, it is determined that obtaining game follow-up personnel from storehouse；Otherwise ignore content.
In an optional implementation method, determining module includes：
First determination sub-module, for being the first category in two classes at least one of one or more keywords
In the case of, it is determined that obtaining game follow-up personnel from storehouse；And/or,
Second determination sub-module, is the second category in two classes at least two in one or more keywords
In the case of, determine to obtain game follow-up personnel in storehouse.
In an optional implementation method, device also includes：
Second acquisition unit, the daily record of work for obtaining game maintenance or developer；
Second extraction unit, is stored in storehouse for extracting information from daily record of work.
In an optional implementation method, the second extraction unit includes：
Second judge module, for judge the Item version in daily record of work whether be predetermined amount of time version；
Processing module, for when the second judge module judges to be, then splitting every action in daily record of work
And the corresponding version of every action is stored in storehouse.
In an optional implementation method, the second extraction unit includes：
Module is split, for splitting keyword from daily record of work；
Whether the 3rd judge module, the number of the same keyword for judging to be split out in daily record of work meets threshold
Value；
4th judge module, for judge meet threshold value keyword whether in storehouse；
Memory module, for the word occurred not in storehouse to be saved in storehouse.
In an optional implementation method, matching unit includes：
First acquisition module, the version information for obtaining module in the game or game that keyword includes, according to version
This information obtains the corresponding game follow-up personnel of version information from storehouse；And/or,
Second acquisition module, the issuing time for obtaining the content that keyword includes, according to issuing time from storehouse
Version information corresponding with issuing time is obtained, the corresponding game follow-up people of version information is obtained from storehouse according to version information
Member.
In an optional implementation method, device also includes：
Push unit, in the case where game follow-up personnel are not obtained from storehouse, will be prompted to information pushing to game
Platform where follow-up personnel.
A kind of above-mentioned player's issue content processing apparatus embodiment is corresponding with a kind of player issue content processing method
, so being repeated no more for beneficial effect.Described by the analysis of above-described embodiment, the optional reality in part in above-described embodiment
The mode of applying has following technical effect：
The workflow before simplifying is can be seen that from annular public sentiment monitoring system of the invention, while reducing to not
With the dependence of post staff, job costs are greatly reduced, but but improve operating efficiency.
It should be noted that for foregoing each method embodiment, in order to be briefly described, therefore it is all expressed as a series of
Combination of actions, but those skilled in the art should know, the present invention not by described by sequence of movement limited because
According to the present invention, some steps can sequentially or simultaneously be carried out using other.Secondly, those skilled in the art should also know
Know, embodiment described in this description belongs to preferred embodiment, involved action and module is not necessarily of the invention
It is necessary.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and does not have the portion described in detail in certain embodiment
Point, may refer to the associated description of other embodiment.
In several embodiments provided herein, it should be understood that disclosed device, can be by another way
Realize.For example, device embodiment described above is only schematical, such as the division of described unit is only one kind
Division of logic function, can there is other dividing mode when actually realizing, such as multiple units or component can combine or can
To be integrated into another system, or some features can be ignored, or not perform.It is another, it is shown or discussed each other
Coupling or direct-coupling or communication connection can be the INDIRECT COUPLING or communication connection of device or unit by some interfaces,
Can be electrical or other forms.
The unit that is illustrated as separating component can be or may not be it is physically separate, it is aobvious as unit
The part for showing can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be according to the actual needs selected to realize the mesh of this embodiment scheme
's.
In addition, during each functional unit in each embodiment of the invention can be integrated in a processing unit, it is also possible to
It is that unit is individually physically present, it is also possible to which two or more units are integrated in a unit.Above-mentioned integrated list
Unit can both be realized in the form of hardware, it would however also be possible to employ the form of SFU software functional unit is realized.
If the integrated unit is to realize in the form of SFU software functional unit and as independent production marketing or use
When, can store in a computer read/write memory medium.Based on such understanding, technical scheme is substantially
The part for being contributed to prior art in other words or all or part of the technical scheme can be in the form of software products
Embody, the computer software product is stored in a storage medium, including some instructions are used to so that a computer
Equipment (can be personal computer, mobile terminal, server or network equipment etc.) performs side described in each embodiment of the invention
The all or part of step of method.And foregoing storage medium includes：USB flash disk, read-only storage (ROM, Read-Only Memory),
Random access memory (RAM, Random Access Memory), mobile hard disk, magnetic disc or CD etc. are various can be stored
The medium of program code.
The preferred embodiments of the present invention are the foregoing is only, is not intended to limit the invention, for the skill of this area
For art personnel, the present invention can have various modifications and variations.It is all within the spirit and principles in the present invention, made any repair
Change, equivalent, improvement etc., should be included within the scope of the present invention.
Claims (11)
1. a kind of player issues content processing method, it is characterised in that including：
Obtain the content that player issues in game information distribution platform；
One or more keywords are extracted from the content；
The part or all of corresponding game follow-up in one or more of keywords is obtained from the storehouse being pre-configured with
Personnel；
Prompt message is sent to the game follow-up personnel, wherein, the prompt message is associated with the content.
2. method according to claim 1, it is characterised in that one or more of keys are obtained from the storehouse
Part or all of corresponding game follow-up personnel in word include：
Judge the classification of one or more keywords of extraction from the content；
In the case where the quantity of the keyword of predetermined one or more classifications is belonged to more than threshold value, it is determined that from the storehouse
Obtain the game follow-up personnel；Otherwise ignore the content.
3. method according to claim 2, it is characterised in that the classification of the keyword includes at least two classes：It is strong qualitative
It is qualitative with weak, it is determined that the game follow-up personnel are obtained from the storehouse including：
In the case where at least one of one or more of keywords are the strong qualitative category, it is determined that from the storehouse
Obtain the game follow-up personnel；And/or,
In the case that in one or more of keywords at least two are the weak qualitative category, it is determined that from the storehouse
Obtain the game follow-up personnel.
4. method according to claim 1, it is characterised in that methods described also includes：
Obtain the daily record of work of game maintenance or developer；
Information is extracted from the daily record of work to be stored in the storehouse.
5. method according to claim 4, it is characterised in that extract information from the daily record of work and be stored in the storehouse
Include：
Judge the Item version in the daily record of work whether be predetermined amount of time version；
If it is, splitting in the daily record of work every action and the corresponding version of every action is stored in institute
In stating storehouse.
6. method according to claim 4, it is characterised in that extract information from the daily record of work and be stored in the storehouse
Include：
Keyword is split from the daily record of work；
Judge whether the number of the same keyword split out in daily record of work meets threshold value；
If it is, judging the keyword for meeting the threshold value whether in the storehouse；
If it is not, then the keyword occurred not in storehouse is saved in the storehouse.
7. method according to any one of claim 1 to 6, it is characterised in that obtaining the game follow-up personnel includes：
The version information of module in the game or game that the keyword includes is obtained, according to the version information from the storehouse
It is middle to obtain the corresponding game follow-up personnel of the version information；And/or,
Obtain the issuing time of the content that the keyword includes, obtained from the storehouse according to the issuing time with
The corresponding version information of issuing time, according to the version information obtained from the storehouse version information it is corresponding game with
Enter personnel；And/or,
The follow-up personnel corresponding with the keyword are obtained from the storehouse according to the keyword.
8. method according to any one of claim 1 to 7, it is characterised in that the trip is not being obtained from the storehouse
In the case of play follow-up personnel and/or in the case where multiple different follow-up personnel are got from the storehouse, methods described
Also include：
Platform where the prompt message is pushed into game follow-up personnel.
9. method according to any one of claim 1 to 7, it is characterised in that send institute to the game follow-up personnel
Stating prompt message includes at least one of：
The chained address of the content is sent to the game follow-up personnel；
The content is sent to the game follow-up personnel；
To part or all of in the keyword that the game follow-up personnel transmission is extracted from the content.
10. method according to claim 1, it is characterised in that：The content is the language that player talks with game process
Sentence in sentence and/or game forum postings.
A kind of 11. player's issue content processing apparatus, it is characterised in that including：
First acquisition unit, for obtaining the content that player issues in game information distribution platform；
First extraction unit, for extracting one or more keywords from the content；
Matching unit, it is part or all of corresponding in one or more described keywords for being obtained from the storehouse being pre-configured with
Game follow-up personnel；
Tip element, for sending prompt message to the game follow-up personnel, wherein, the prompt message and the content phase
Association.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710012089.7A CN106709054A (en) | 2017-01-06 | 2017-01-06 | Player publishing content processing method and device |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710012089.7A CN106709054A (en) | 2017-01-06 | 2017-01-06 | Player publishing content processing method and device |
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| CN106709054A true CN106709054A (en) | 2017-05-24 |
Family
ID=58907959
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| CN201710012089.7A Pending CN106709054A (en) | 2017-01-06 | 2017-01-06 | Player publishing content processing method and device |
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Cited By (1)
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