CN107391748A - Question and answer political affairs management method, device, system and computer-readable recording medium - Google Patents
Question and answer political affairs management method, device, system and computer-readable recording medium Download PDFInfo
- Publication number
- CN107391748A CN107391748A CN201710694280.4A CN201710694280A CN107391748A CN 107391748 A CN107391748 A CN 107391748A CN 201710694280 A CN201710694280 A CN 201710694280A CN 107391748 A CN107391748 A CN 107391748A
- Authority
- CN
- China
- Prior art keywords
- processing
- answer
- question
- keyword
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3344—Query execution using natural language analysis
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
Abstract
The invention discloses a kind of question and answer political affairs management method, including：The mail of user's submission is collected, and confirms whether the alignment processing department that the mail has selected matches based on the communications content；If the communications content matches with alignment processing department, the mail is issued to the alignment processing department；If the communications content mismatches with alignment processing department, corresponding processing department is redistributed based on the communications content, and the mail is issued to the processing department redistributed.The invention also discloses a kind of question and answer political affairs managing device, computer-readable recording medium and a kind of question and answer political affairs management system.The present invention realizes the processing platform of unified discussion-of-politics mail, and has reached the beneficial effect for improving discussion-of-politics mail treatment effeciency.
Description
Technical field
The present invention relates to netletter process field, more particularly to a kind of question and answer political affairs management method, device, system and calculating
Machine readable storage medium storing program for executing.
Background technology
In the work of existing administrative office handling process, each department that handles applies different office processing platforms, can not take
Unified office processing platform is built, during processing citizen submit the condition of the people, citizen is easily caused and seeks discussion-of-politics approach hardly possible, asks
Political affairs flow is underground, execution handle department's distribution instruction is difficult, answer political affairs not in time, power and responsibility assign it is indefinite, lack working result system
The problems such as meter.
The above is only used for auxiliary and understands technical scheme, does not represent and recognizes that the above is existing skill
Art.
The content of the invention
It is a primary object of the present invention to provide a kind of question and answer political affairs management method, it is intended to it is flat to solve government department's mail processing
The technical problem of the discussion-of-politics mail processing that citizen caused by platform disunity submit not in time.
To achieve the above object, the present invention provides a kind of question and answer political affairs management method, including：
The mail of user's submission is collected, and confirms that the alignment processing department that the mail has selected is based on the communications content
No matching；
If the communications content matches with alignment processing department, the mail is issued to the alignment processing department；
If the communications content mismatches with alignment processing department, corresponding place is redistributed based on the communications content
Reason department, and the mail is issued to the processing department redistributed.
Preferably, the mail for collecting user's submission, and pair selected based on the communications content confirmation mail
The step of whether department matches should be handled, including：
Extract the processing keyword in the communications content, and it is pre- based on the processing keyword and alignment processing department
If the Keywords matching in lists of keywords, and determine whether the keyword matches, wherein, confirming the predetermined keyword
When the processing keyword has been stored in list, confirm that the communications content matches with alignment processing department.
Preferably, described the step of redistributing corresponding processing department based on the communications content, includes：
Travel through the keyword in the predetermined keyword list of other processing departments created；
Keyword in lists of keywords is matched with the processing keyword, the lists of keywords of matching is corresponding
Processing department handle department as corresponding to the mail.
Preferably, it is described travel through created other processing departments predetermined keyword list in keyword the step of it
Afterwards, in addition to：
If the processing keyword is not stored in the predetermined keyword list of other processing departments created, by institute
Mail information corresponding to stating processing keyword is issued to default difficult mail processing region, difficult to be carried out to the communications content
Part processing.
Preferably, the step that whether the alignment processing department selected based on the communications content confirmation mail is matched
Before rapid, in addition to：
To the communications content collected, judge whether the communications content meets preparatory condition, to determine the mail
It is whether effective；
After judging that the communications content meets preparatory condition, confirm that the mail is effective, perform based in the mail
Hold and the step of whether the alignment processing department that the mail has selected matches confirmed.
Preferably, the described pair of communications content collected, before determining the whether effective step of the mail, in addition to：
Based on existing processing department, the option information of structure processing department, so that user when submitting mail, selects pair
The processing department option answered.
In addition, to achieve the above object, the present invention also provides a kind of question and answer political affairs managing device, the question and answer political affairs managing device
Including：Memory, processor and the computer program that can be run on the memory and on the processor is stored in, it is described
The step of question and answer political affairs management method as described above is realized when computer program is by the computing device.
The present invention also provides a kind of computer-readable recording medium, it is characterised in that the computer-readable recording medium
On be stored with question and answer political affairs management program, the question and answer political affairs management program realizes question and answer political affairs pipe as described above when being executed by processor
The step of reason method.
The present invention also provides a kind of question and answer political affairs management system, including herein below：
Mail writes module, for writing mail and being committed to mail processing module；
Mail processing module, the authenticity for the mail submitted for preliminary audit, investigates invalid mail；
Whether mail distribute module, the alignment processing department for according to the mail keyword, confirming to choose match, and
After confirming to match, the mail is issued to the mail processing region of the alignment processing department.
A kind of question and answer political affairs management method that the embodiment of the present invention proposes, the mail submitted by collecting user, and it is based on institute
State whether the alignment processing department that communications content confirms that the mail has selected matches；If the communications content and alignment processing department
Matching, then be issued to the alignment processing department by the mail；If the communications content mismatches with alignment processing department,
Corresponding processing department is redistributed based on the communications content, and the mail is issued to the processing department redistributed.
By such a mode, processing department corresponding to the discussion-of-politics mail distribution of citizen's submission is unified for, by being united for functional government departments
One discussion-of-politics management platform, realize the beneficial effect for improving discussion-of-politics mail treatment effeciency.
Brief description of the drawings
Fig. 1 be the hardware running environment that scheme of the embodiment of the present invention is related to terminal apparatus structure schematic diagram；
Fig. 2 is the schematic flow sheet of question and answer political affairs management method first embodiment of the present invention；
Fig. 3 is the schematic flow sheet of question and answer political affairs management method second embodiment of the present invention.
The realization, functional characteristics and advantage of the object of the invention will be described further referring to the drawings in conjunction with the embodiments.
Embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
The primary solutions of the embodiment of the present invention are：The mail of user's submission is collected, and it is true based on the communications content
Whether recognize alignment processing department that the mail selected；If the communications content matches with alignment processing department, by the letter
Part is issued to the alignment processing department；If the communications content mismatches with alignment processing department, based in the mail
Appearance redistributes corresponding processing department, and the mail is issued to the processing department redistributed.
Because the functional government departments of prior art apply different government affairs processing platforms, easily cause processing citizen and submit
Government affairs processing mail or during internal function problem, processing is not in time and the disorderly timely problem of alignment processing sector disrtibution.
The present invention provides a solution, functional processing department is applied the problem of consistent processing platform, and automatic right
Government affairs processing mail distribution processing department, improve the efficiency of government affairs mail processing.
As shown in figure 1, Fig. 1 is the terminal structure schematic diagram for the hardware running environment that scheme of the embodiment of the present invention is related to.
Terminal of the embodiment of the present invention can be PC or smart mobile phone, tablet personal computer, E-book reader, MP3
(Moving Picture Experts Group Audio Layer III, dynamic image expert's compression standard audio aspect 3)
Player, MP4 (Moving Picture Experts Group Audio Layer IV, dynamic image expert's compression standard sound
Frequency aspect 3) player, pocket computer etc. have the packaged type terminal device of display function.
As shown in figure 1, the terminal can include：Processor 1001, such as CPU, network interface 1004, user interface
1003, memory 1005, communication bus 1002.Wherein, communication bus 1002 is used to realize the connection communication between these components.
User interface 1003 can include display screen (Display), input block such as keyboard (Keyboard), optional user interface
1003 can also include wireline interface, the wave point of standard.Network interface 1004 can optionally connect including the wired of standard
Mouth, wave point (such as WI-FI interfaces).Memory 1005 can be high-speed RAM memory or stable memory
(non-volatile memory), such as magnetic disk storage.Memory 1005 optionally can also be independently of aforementioned processor
1001 storage device.
It will be understood by those skilled in the art that the restriction of the terminal structure shown in Fig. 1 not structure paired terminal, can be wrapped
Include than illustrating more or less parts, either combine some parts or different parts arrangement.
As shown in figure 1, it can lead to as in a kind of memory 1005 of computer-readable storage medium including operating system, network
Believe module, Subscriber Interface Module SIM and question and answer political affairs management program.
In the terminal shown in Fig. 1, network interface 1004 is mainly used in connecting background server, is carried out with background server
Data communicate；User interface 1003 is mainly used in connecting client (user terminal), enters row data communication with client；And processor
1001 can be used for calling the question and answer political affairs management program stored in memory 1005, and perform following operate：
The mail of user's submission is collected, and confirms that the alignment processing department that the mail has selected is based on the communications content
No matching；
If the communications content matches with alignment processing department, the mail is issued to the alignment processing department；
If the communications content mismatches with alignment processing department, corresponding place is redistributed based on the communications content
Reason department, and the mail is issued to the processing department redistributed.
Further, processor 1001 can call the question and answer political affairs management program stored in memory 1005, also perform with
Lower operation：
Extract the processing keyword in the communications content, and it is pre- based on the processing keyword and alignment processing department
If the Keywords matching in lists of keywords, and determine whether the keyword matches, wherein, confirming the predetermined keyword
When the processing keyword has been stored in list, confirm that the communications content matches with alignment processing department.
Further, processor 1001 can call the question and answer political affairs management program stored in memory 1005, also perform with
Lower operation：
Travel through the keyword in the predetermined keyword list of other processing departments created；
Keyword in lists of keywords is matched with the processing keyword, the lists of keywords of matching is corresponding
Processing department handle department as corresponding to the mail.
Further, processor 1001 can call the question and answer political affairs management program stored in memory 1005, also perform with
Lower operation：
If the processing keyword is not stored in the predetermined keyword list of other processing departments created, by institute
Mail information corresponding to stating processing keyword is issued to default difficult mail processing region, difficult to be carried out to the communications content
Part processing.
Further, processor 1001 can call the question and answer political affairs management program stored in memory 1005, also perform with
Lower operation：
To the communications content collected, judge whether the communications content meets preparatory condition, to determine the mail
It is whether effective；
After judging that the communications content meets preparatory condition, confirm that the mail is effective, perform based in the mail
Hold and the step of whether the alignment processing department that the mail has selected matches confirmed.
Further, processor 1001 can call the question and answer political affairs management program stored in memory 1005, also perform with
Lower operation：
Based on existing processing department, the option information of structure processing department, so that user when submitting mail, selects pair
The processing department option answered.
Reference picture 2, Fig. 2 be question and answer political affairs management method first embodiment of the present invention schematic flow sheet, the question and answer political affairs pipe
Reason method includes：
Step S10, collect the mail of user's submission, and the corresponding position selected based on the communications content confirmation mail
Whether reason department matches；
Write letter module based on current user, related user writes discussion-of-politics mail, and base in user module of writing letter
In the communications content, processing department corresponding to selection.And after the completion of the discussion-of-politics mail is write, the discussion-of-politics is submitted to believe
Part.Based on the discussion-of-politics mail having been filed on, the content of the discussion-of-politics mail is collected by predetermined manner, and is based in the mail
Hold whether the alignment processing department for judging to have chosen matches.Whether the processing department chosen can handle described ask
The discussion-of-politics content of political affairs mail.The predetermined manner collects the discussion-of-politics mail, is to be pre-set in the question and answer political affairs management method
Collect mail mode, the mode includes timing and collected or timing push etc., its specific set content by correlation function
Set and determine.
Wherein, the mail for collecting user's submission, and the correspondence selected based on the communications content confirmation mail
The step of whether processing department matches, including：
Extract the processing keyword in the communications content, and it is pre- based on the processing keyword and alignment processing department
If the Keywords matching in lists of keywords, determine whether the keyword matches, wherein, confirming the predetermined keyword row
When the processing keyword has been stored in table, confirm that the communications content matches with alignment processing department.
The discussion-of-politics mail submitted according to the user collected, extracts the processing keyword in the discussion-of-politics communications content,
Keyword in the predetermined keyword list of the processing keyword and the alignment processing department prestored is subjected to matching behaviour
Make.Processing keyword in the extraction discussion-of-politics communications content, it is related to the form of the discussion-of-politics mail, asked described in extraction
The associative key of process content is related in political affairs mail；Or the submission form based on the discussion-of-politics mail, extract the letter
Keyword option in part form, to confirm the key word information of the discussion-of-politics mail, its specific mail keyword extraction
Operation, squiss when being submitted to the discussion-of-politics mail are related.Have in the predetermined keyword list is confirmed described in storage
When handling keyword, confirm that the communications content matches with alignment processing department.It is described to confirm in the predetermined keyword list
There are the storage processing keyword, its matching way, in the processing keyword extracted and predetermined keyword list
When Keywords matching degree reaches predetermined number, the processing keyword and the predetermined keyword list match are confirmed.Wherein, institute
State and reach predetermined number with the Keywords matching degree in predetermined keyword list, the predetermined number is that relevant supervisor is set
With degree.
In addition, the step whether matched in the alignment processing department selected based on the communications content confirmation mail
Before rapid, in addition to：
To the communications content collected, judge whether the communications content meets preparatory condition, to determine the mail
It is whether effective；After judging that the communications content meets preparatory condition, confirm that the mail is effective, perform based in the mail
Hold and the step of whether the alignment processing department that the mail has selected matches confirmed.
According to the content for the discussion-of-politics mail collected, preliminary audit operation is performed, the preliminary audit operation is main
To be the function of investigating invalid mail, that is, judge whether the communications content meets preparatory condition.In the institute that investigation has been collected
State discussion-of-politics mail it is whether effective during, its most important investigation mode is confirms whether the content of the discussion-of-politics mail meets
Preparatory condition, its described preparatory condition do main judgment mode to confirm to whether there is mess code or nothing in the communications content
Imitate character etc..Specific investigation content is that the investigation conditional content pre-set in the question and answer political affairs management method is related.True
Acknowledge receipt of after the discussion-of-politics mail got meets the preparatory condition, i.e., idle character and its unrest are not present in described communications content
Code situation.It is effective mail to confirm the discussion-of-politics mail, performs the correspondence selected based on the communications content confirmation mail
The step of whether processing department matches.
Wherein, in the described pair of communications content collected, before determining the whether effective step of the mail, in addition to：
Based on existing processing department, the option information of structure processing department, so that user when submitting mail, selects pair
The processing department option answered.
Department is handled according to existing government affairs, by the information architecture of the processing department into the department of processing option, so that
User is when submitting discussion-of-politics mail, after communications content corresponding to completion is write, processing department corresponding to selection.Wherein, in structure
When building the option of the processing department, and remarks and parsing are carried out to the existing processing department, so that user is asked writing
After political affairs mail, department is handled according to corresponding to the remarks of the processing department and parsing content selection.
Step S20, if the communications content matches with alignment processing department, the mail is issued to the corresponding position
Reason department；
Step S30, if the communications content mismatches with alignment processing department, redistributed based on the communications content
Corresponding processing department, and the mail is issued to the processing department redistributed.
The result matched according to the content of the mail with alignment processing department, in the communications content and alignment processing portion
During door matching, confirm that the communications content can obtain timely processing, then the mail is issued to the alignment processing department
Processing region, so that the discussion-of-politics mail obtains timely processing.When it fails to match for the communications content and alignment processing department,
Confirm the processing department mistake of the interrogation mail, then according to the content of the discussion-of-politics mail, selected again for the discussion-of-politics mail
Processing department corresponding to taking, and be issued in the alignment processing region of the corresponding department chosen again, so that the discussion-of-politics
Mail obtains timely processing.
In the present embodiment, the operation whether matched with the alignment processing department selected by confirming the communications content,
Confirm whether current discussion-of-politics mail can obtain timely processing, and after processing department selection mistake, choose again corresponding
Processing department and the mail is issued to corresponding processing region so that the discussion-of-politics mail obtains timely processing.Pass through
Such a mode, the discussion-of-politics mail for being unified for submission carry out the confirmation operation of processing department, realize and improve discussion-of-politics mail processing effect
The beneficial effect of rate.
Further, reference picture 3, Fig. 3 are the schematic flow sheet of question and answer political affairs management method second embodiment of the present invention, are based on
First embodiment shown in above-mentioned Fig. 2, described the step of redistributing corresponding processing department based on the communications content, include：
Step S40, travel through the keyword in the predetermined keyword list of other processing departments created；
Pass in the predetermined keyword list that current discussion-of-politics mail alignment processing department mismatches the processing department
During keyword, based on the content of the discussion-of-politics mail, in the default association word list of the current all processing departments created of traversal
Keyword, i.e. the keyword in the predetermined keyword list of other processing regions created is matched, described
Matching operation is in units of the corresponding predetermined keyword list of a processing region, confirms the processing keyword extracted
Matched with the keyword in the predetermined keyword list.
Step S50, the keyword in lists of keywords is matched with the processing keyword, by the keyword of matching
Processing department handles department as corresponding to the mail corresponding to list.
After list of the keyword extracted in all predetermined keyword lists with having created is matched,
When the matching degree of the keyword and the keyword in a predetermined keyword list reaches predetermined number, matching is confirmed.And will matching
The predetermined keyword list alignment processing department confirming as it is described processing keyword corresponding to the discussion-of-politics mail just
Really processing department.The predetermined number, for the Keywords matching quantity set.
Step S60, closed if not storing the processing in the predetermined keyword list of other processing departments created
Keyword, mail information corresponding to the processing keyword is issued to default difficult mail processing region, with the mail
Hold and carry out difficult part processing.
If all can not be with the processing extracted in the predetermined keyword list of the current all processing departments created
Keywords matching, then confirm that the discussion-of-politics mail there may be that to state the discussion-of-politics content of unclear or the discussion-of-politics mail be current
The processing department set fails the region of processing, more preferably to handle the discussion-of-politics mail, the discussion-of-politics mail is issued to default
Difficult mail processing region, the content of the discussion-of-politics mail is further processed, the further processing includes weight
New extraction process keyword, the artificial communications content that reads confirm processing department or the directly operation such as progress discussion-of-politics processing, and it has
The operation of body, determined for the related content that relevant supervisor is set.
In the present embodiment, department is handled corresponding to the keyword recognition of discussion-of-politics mail by extracting, by the discussion-of-politics of submission
Mail is issued to progress discussion-of-politics processing under correct processing department, improves user's mail treatment effeciency.
In addition, the embodiment of the present invention also proposes a kind of computer-readable recording medium, the computer-readable recording medium
On be stored with question and answer political affairs management program, following operation is realized when the question and answer political affairs management program is executed by processor：
The mail of user's submission is collected, and confirms that the alignment processing department that the mail has selected is based on the communications content
No matching；
If the communications content matches with alignment processing department, the mail is issued to the alignment processing department；
If the communications content mismatches with alignment processing department, corresponding place is redistributed based on the communications content
Reason department, and the mail is issued to the processing department redistributed.
Further, following operation is also realized when the question and answer political affairs management program is executed by processor：
Extract the processing keyword in the communications content, and it is pre- based on the processing keyword and alignment processing department
If the Keywords matching in lists of keywords, determine whether the keyword matches, wherein, confirming the predetermined keyword row
When the processing keyword has been stored in table, confirm that the communications content matches with alignment processing department.
Further, following operation is also realized when the question and answer political affairs management program is executed by processor：
Travel through the keyword in the predetermined keyword list of other processing departments created；
Keyword in lists of keywords is matched with the processing keyword, the lists of keywords of matching is corresponding
Processing department handle department as corresponding to the mail.
Further, following operation is also realized when the question and answer political affairs management program is executed by processor：
If the processing keyword is not stored in the predetermined keyword list of other processing departments created, by institute
Mail information corresponding to stating processing keyword is issued to default difficult mail processing region, difficult to be carried out to the communications content
Part processing.
Further, following operation is also realized when the question and answer political affairs management program is executed by processor：
To the communications content collected, judge whether the communications content meets preparatory condition, to determine the mail
It is whether effective；
After judging that the communications content meets preparatory condition, confirm that the mail is effective, perform based in the mail
Hold and the step of whether the alignment processing department that the mail has selected matches confirmed.
Further, following operation is also realized when the question and answer political affairs management program is executed by processor：
Based on existing processing department, the option information of structure processing department, so that user when submitting mail, selects pair
The processing department option answered.
It should be noted that herein, term " comprising ", "comprising" or its any other variant are intended to non-row
His property includes, so that process, method, article or system including a series of elements not only include those key elements, and
And also include the other element being not expressly set out, or also include for this process, method, article or system institute inherently
Key element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that including this
Other identical element also be present in the process of key element, method, article or system.
The embodiments of the present invention are for illustration only, do not represent the quality of embodiment.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can add the mode of required general hardware platform to realize by software, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on such understanding, technical scheme is substantially done to prior art in other words
Going out the part of contribution can be embodied in the form of software product, and the computer software product is stored in one as described above
In storage medium (such as ROM/RAM, magnetic disc, CD), including some instructions to cause a station terminal equipment (can be mobile phone,
Computer, server, air conditioner, or network equipment etc.) perform method described in each embodiment of the present invention.
The preferred embodiments of the present invention are these are only, are not intended to limit the scope of the invention, it is every to utilize this hair
The equivalent structure or equivalent flow conversion that bright specification and accompanying drawing content are made, or directly or indirectly it is used in other related skills
Art field, is included within the scope of the present invention.
Claims (9)
1. a kind of question and answer political affairs management method, it is characterised in that the question and answer political affairs management method includes herein below：
Collect the mail of user's submission, and based on the communications content confirm alignment processing department that the mail selected whether
Match somebody with somebody；
If the communications content matches with alignment processing department, the mail is issued to the alignment processing department；
If the communications content mismatches with alignment processing department, corresponding processing unit is redistributed based on the communications content
Door, and the mail is issued to the processing department redistributed.
2. question and answer political affairs management method as claimed in claim 1, it is characterised in that the mail for collecting user's submission, and base
Confirm the step of whether the alignment processing department that the mail has selected matches in the communications content, including：
Extract the processing keyword in the communications content, and the default pass based on the processing keyword with alignment processing department
Keywords matching in keyword list, determines whether the keyword matches, wherein, in the predetermined keyword list is confirmed
When having stored the processing keyword, confirm that the communications content matches with alignment processing department.
3. question and answer political affairs management method as claimed in claim 1, it is characterised in that described to be redistributed based on the communications content
The step of corresponding processing department, includes：
Travel through the keyword in the predetermined keyword list of other processing departments created；
Keyword in lists of keywords is matched with the processing keyword, by place corresponding to the lists of keywords of matching
Reason department handles department as corresponding to the mail.
4. question and answer political affairs management method as claimed in claim 3, it is characterised in that described to travel through other processing departments created
Predetermined keyword list in keyword the step of after, in addition to：
If the processing keyword is not stored in the predetermined keyword list of other processing departments created, by the place
Mail information corresponding to reason keyword is issued to default difficult mail processing region, to be carried out to the communications content at difficult part
Reason.
5. the question and answer political affairs management method as described in any one of Claims 1-4, it is characterised in that described based in the mail
Hold before confirming the step of whether the alignment processing department that the mail has selected matches, in addition to：
To the communications content collected, judge whether the communications content meets preparatory condition, whether to determine the mail
Effectively；
After judging that the communications content meets preparatory condition, confirm that the mail is effective, perform true based on the communications content
The step of whether the alignment processing department that the mail has selected matches recognized.
6. question and answer political affairs management method as claimed in claim 5, it is characterised in that the described pair of communications content collected, it is determined that
Before the whether effective step of the mail, in addition to：
Based on existing processing department, the option information of structure processing department, so that user is when submitting mail, corresponding to selection
Processing department option.
7. a kind of question and answer political affairs managing device, it is characterised in that the question and answer political affairs managing device includes：Memory, processor and deposit
The computer program that can be run on the memory and on the processor is stored up, the computer program is by the processor
The step of question and answer political affairs management method as any one of claim 1 to 6 is realized during execution.
8. a kind of computer-readable recording medium, it is characterised in that question and answer political affairs are stored with the computer-readable recording medium
Management program, the question and answer as any one of claim 1 to 6 are realized when the question and answer political affairs management program is executed by processor
The step of political affairs management method.
9. a kind of question and answer political affairs management system, it is characterised in that including herein below：
Mail writes module, for writing mail and being committed to mail processing module；
Mail processing module, the authenticity for the mail submitted for preliminary audit, investigates invalid mail；
Whether mail distribute module, the alignment processing department for according to the mail keyword, confirming to choose match, and true
After recognizing matching, the mail is issued to the mail processing region of the alignment processing department.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710694280.4A CN107391748A (en) | 2017-08-14 | 2017-08-14 | Question and answer political affairs management method, device, system and computer-readable recording medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710694280.4A CN107391748A (en) | 2017-08-14 | 2017-08-14 | Question and answer political affairs management method, device, system and computer-readable recording medium |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107391748A true CN107391748A (en) | 2017-11-24 |
Family
ID=60355676
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710694280.4A Pending CN107391748A (en) | 2017-08-14 | 2017-08-14 | Question and answer political affairs management method, device, system and computer-readable recording medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN107391748A (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108415948A (en) * | 2018-02-01 | 2018-08-17 | 谢春旺 | A kind of letters and calls information automation management method, electronic equipment and storage medium |
| CN112184530A (en) * | 2020-10-22 | 2021-01-05 | 华讯高科股份有限公司 | Government and enterprise interaction service platform |
| CN112529354A (en) * | 2020-10-13 | 2021-03-19 | 柳州工学院 | Intelligent team work management system |
| CN113435859A (en) * | 2021-07-12 | 2021-09-24 | 建信金融科技有限责任公司 | Letter processing method and device, electronic equipment and computer readable medium |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20080195659A1 (en) * | 2007-02-13 | 2008-08-14 | Jerry David Rawle | Automatic contact center agent assistant |
| CN103634420A (en) * | 2013-11-22 | 2014-03-12 | 北京极客优才科技有限公司 | Resume e-mail screening system and method |
| CN105912692A (en) * | 2016-04-22 | 2016-08-31 | 华讯方舟科技有限公司 | Intelligent voice dialogue method and apparatus |
| CN106709054A (en) * | 2017-01-06 | 2017-05-24 | 网易（杭州）网络有限公司 | Player publishing content processing method and device |
-
2017
- 2017-08-14 CN CN201710694280.4A patent/CN107391748A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20080195659A1 (en) * | 2007-02-13 | 2008-08-14 | Jerry David Rawle | Automatic contact center agent assistant |
| CN103634420A (en) * | 2013-11-22 | 2014-03-12 | 北京极客优才科技有限公司 | Resume e-mail screening system and method |
| CN105912692A (en) * | 2016-04-22 | 2016-08-31 | 华讯方舟科技有限公司 | Intelligent voice dialogue method and apparatus |
| CN106709054A (en) * | 2017-01-06 | 2017-05-24 | 网易（杭州）网络有限公司 | Player publishing content processing method and device |
Non-Patent Citations (2)
| Title |
|---|
| 李琼: "网上信访信息系统设计与实现", 《中国优秀硕士学位论文全文数据库 信息科技辑》 * |
| 陈农心: "基于语义分析的信访信件判重方法研究与应用", 《学术研究》 * |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108415948A (en) * | 2018-02-01 | 2018-08-17 | 谢春旺 | A kind of letters and calls information automation management method, electronic equipment and storage medium |
| CN112529354A (en) * | 2020-10-13 | 2021-03-19 | 柳州工学院 | Intelligent team work management system |
| CN112184530A (en) * | 2020-10-22 | 2021-01-05 | 华讯高科股份有限公司 | Government and enterprise interaction service platform |
| CN113435859A (en) * | 2021-07-12 | 2021-09-24 | 建信金融科技有限责任公司 | Letter processing method and device, electronic equipment and computer readable medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN105279405B (en) | Touchscreen user button behavior pattern is built and analysis system and its personal identification method | |
| CN107391748A (en) | Question and answer political affairs management method, device, system and computer-readable recording medium | |
| CN107688667A (en) | Intelligent robot client service method, electronic installation and computer-readable recording medium | |
| CN107437223A (en) | Credit information checking method, device and equipment | |
| CN107730377A (en) | Qualification of providing a loan screening technique, device and computer-readable recording medium | |
| CN107134074A (en) | Storing collaborative share method, storing equipment and computer-readable recording medium | |
| CN109146671A (en) | Air control method, apparatus and computer readable storage medium | |
| CN104092653B (en) | Data processing method and system | |
| CN109194689B (en) | Abnormal behavior recognition method, device, server and storage medium | |
| CN108510233A (en) | Long-range face label match attend a banquet method, electronic device and computer readable storage medium | |
| CN102567534B (en) | Interactive product user generated content intercepting system and intercepting method for the same | |
| CN107577755A (en) | A kind of searching method | |
| CN107832291A (en) | Client service method, electronic installation and the storage medium of man-machine collaboration | |
| CN108053841A (en) | The method and application server of disease forecasting are carried out using voice | |
| CN112434501A (en) | Work order intelligent generation method and device, electronic equipment and medium | |
| CN109543444A (en) | A kind of file signature method, apparatus, storage medium and server | |
| CN112565378A (en) | Cloud native resource dynamic prediction method and device, computer equipment and storage medium | |
| CN109302541A (en) | Electronic device, distribution method of attending a banquet and computer readable storage medium | |
| CN107341157B (en) | Customer service conversation clustering method and device | |
| CN111061837A (en) | Topic identification method, device, equipment and medium | |
| CN104751350B (en) | A kind of method for information display and terminal | |
| CN106227813A (en) | For the method and apparatus preventing voice ballot cheating | |
| CN109165286A (en) | Automatic question-answering method, device and computer readable storage medium | |
| CN106470200A (en) | A kind of auth method and relevant apparatus | |
| CN112995414A (en) | Behavior quality inspection method, device, equipment and storage medium based on voice call |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20171124 |