CN106685795A - Multichannel instant messaging system and session method - Google Patents
Multichannel instant messaging system and session method Download PDFInfo
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- CN106685795A CN106685795A CN201510764557.7A CN201510764557A CN106685795A CN 106685795 A CN106685795 A CN 106685795A CN 201510764557 A CN201510764557 A CN 201510764557A CN 106685795 A CN106685795 A CN 106685795A
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Abstract
The invention discloses a multichannel instant messaging system. The system comprises a protocol conversion module, which is used for converting a plurality of client channel instant messaging communication protocols into a unified system internal communication protocol; a self-service module, through which a client finishes self-help service; a manual service module, through which the client finishes manual service; a resource management center, which is used for carrying out resource allocation on the self-help service and/ or manual service; a data center, which is used for carrying out centralized processing on instant messaging data; a service database, which is used for storing the instant messaging data; and a message switching center, which is used for forwarding the instant messaging information obtained by a plurality of client channels. The invention also provides a session method applied to the system above. The technical problems that internet instant messaging needs to large human cost investment and is low in efficiency in the prior art are solved.
Description
Technical field
The present invention relates to Internet technical field, more particularly to internet instant communication technology neck
Domain.
Background technology
With the popularization of the Internet, black phone customer service system is gradually by enterprise QQ, WEB
Customer service, wechat customer service etc. replace, although black phone customer service some functions cannot be replaced in use
Generation, but new customer service system, at many aspects more prominent performance is possessed, it is so obvious
Advantage result in and occur in that at present increasing the Internet online customer service system, customer service system
Multiformity cause businessman or service organization to be difficult to carry out unified pipe to the information of various channels
Reason, way to manage is typically responsible for the information of different channels using different personnel, that is to say, that need
Set up a more huge customer service team, the responsible enterprise QQ consultings of a part, a part
Responsible WEB customer services consulting etc., this needs to put into substantial amounts of human cost, and is difficult flexible
Management personnel distribution, it is less efficient.
The content of the invention
One of purpose of the present invention is to propose a kind of instant communicating system and session by all kinds of means
Method, solving prior art and there is internet instant communication needs to put into a large amount of human costs,
The technical problem of inefficiency.Optimal technical scheme in many technical schemes that the present invention is provided
The many technique effects elaboration as detailed below that can be generated.
For achieving the above object, the invention provides technical scheme below：
A kind of instant communicating system by all kinds of means, for completing the system of various client's channel instant messagings
One manages, and the system includes,
Protocol conversion module, the protocol conversion module is used for various client's channel instant messagings
Communications protocol be unified into the internal system communications protocol；
Self-Service module, client completes Self-Service by the Self-Service module；
Manual service module, client completes manual service by the manual service module；
Resource management center, the resource management center is used for Self-Service and/or manual service
Carry out resource allocation；
Data center, the data center is used to focus on the instant communication data；
Service Database, the Service Database is used to store the instant communication data；
The protocol conversion module is mutual with the Self-Service module and the manual service module
It is logical, the Self-Service module and the manual service module intercommunication, the resource management center
With the Self-Service module and the manual service module intercommunication, the data center with it is described
Self-Service module and the manual service module intercommunication, the Service Database and the data
Center intercommunication.
Preferably, the system also includes,
Message switching center, the message switching center be used for be to various client's channels
When communication information forwarded；
The protocol conversion module is logical with the Self-Service module and the manual service module
Message switching center intercommunication is crossed, the Self-Service module and the manual service module are by disappearing
Breath switching centre intercommunication, the resource management center is handed over the Self-Service module by message
Switching center9's intercommunication, the resource management center is with the manual service module by message exchange
Heart intercommunication, the data center and the Self-Service module intercommunication, the data center and institute
State manual service module intercommunication, the Service Database and data center's intercommunication.
Preferably, the system also includes,
Session control center, the session control center is used to control the establishment of session.
Preferably, the message switching center also stores a routing table, and the routing table is used for
Whether compare needs by session control center establishment in the instant communicating system by all kinds of means
New session.
Preferably, the system also includes,
Timing module, the timing module is used to calculating client and service system is stopped operation
Time, when client and service system stop serving more than the very first time, the system release is worked as
Front session.
Preferably, the Self-Service module and/or the manual service module and/or the number
Can parallel-expansion according to center and/or the message switching center.
Preferably, the system also includes,
Report database, the report database and the Service Database intercommunication, for preserving
Data more forward in time in Service Database, it is possible to generated according to data storage and reported
Table.
Present invention also offers a kind of session method, the session method be applied to it is above-mentioned by all kinds of means
Instant communicating system, the session method includes：
Different communications protocol is converted into into unified communications protocol；
Service is provided a user with by Self-Service module；
Judge whether user needs manual service, if user needs manual service, by artificial
Service module provides a user with service, after service terminates, then focuses on number by data center
According to, and data are preserved to Service Database, if user does not need manual service, by data
Center focuses on data, and preserves data to Service Database.
Present invention also offers a kind of session method, the session method be applied to it is above-mentioned by all kinds of means
Instant communicating system, the session method includes：
Different communications protocol is converted into into unified communications protocol；
Whether have the session, if the road of message switching center if checking the routing table of message switching center
There is the session by table, then message circulation is carried out by message switching center；
If the not session of the routing table of message switching center, is created by session control center
Session, it is whether successful to resource management center request route resource, then decision request, if request
Success, then the routing table of new information switching centre, and message is carried out by message switching center
Circulation, if request asks route resource to resource management center again without success；
Carry out after message circulation, carrying to user by Self-Service module by message switching center
For service；
Judge whether user needs manual service, if user needs manual service, by artificial
Service module provides a user with service, after service terminates, then focuses on number by data center
According to, and data are preserved to Service Database, if user does not need manual service, by data
Center focuses on data, and preserves data to Service Database.
Present invention also offers a kind of session method, the session method be applied to it is above-mentioned by all kinds of means
Instant communicating system, the session method includes：
Different communications protocol is converted into into unified communications protocol；
Service is provided a user with by Self-Service module；
Judge whether user needs manual service, if user needs manual service, by artificial
Service module provides a user with service, after service terminates, then focuses on number by data center
According to, and data are preserved to Service Database, if user does not need manual service, by data
Center focuses on data, and preserves data to Service Database；
Judge that data are stored in whether the time of Service Database exceedes certain hour, if more than one
Fix time, then preserve the partial data to report database, if being not above certain hour,
Continue to preserve the partial data to Service Database.
Based on above-mentioned technical proposal, the embodiment of the present invention can at least produce following technique effect：
Human cost can be reduced, it is more flexible in management.
Description of the drawings
Accompanying drawing described herein is used for providing a further understanding of the present invention, constitutes the application
A part, the schematic description and description of the present invention is used to explain the present invention, not structure
Into inappropriate limitation of the present invention.In the accompanying drawings：
The Organization Chart of the instant communicating system by all kinds of means that Fig. 1 is provided by the embodiment of the present invention；
The preferred embodiment of the instant communicating system by all kinds of means that Fig. 2 is provided by the embodiment of the present invention
Organization Chart；
The flow chart of the session method that Fig. 3 is provided by the embodiment of the present invention；
The flow chart of the preferred embodiment of the session method that Fig. 4 is provided by the embodiment of the present invention.
Reference：
1- protocol conversion modules；2- Self-Service modules；3- manual service modules；4- resource managements
Center；5- data centers；6- Service Databases；7- message switching centers；8- session control center；
9- report databases；10- timing modules.
Specific embodiment
Be referred to accompanying drawing Fig. 1～Fig. 4 below and word content understand present disclosure with
And the distinctive points between the present invention and prior art.Hereafter pass through accompanying drawing and enumerate the present invention's
The mode of some alternative embodiments, to technical scheme (including optimal technical scheme)
It is described in further detail.It should be noted that：Any technical characteristic in the present embodiment,
Any technical scheme be the technical characteristic of plurality of optional or the one kind in optional technical scheme or
It is several, in order to describe it is succinct need in presents cannot the exhaustive present invention it is all alternative
Technical characteristic and alternative technical scheme, are also not easy to the embodiment of each technical characteristic
Emphasize that it is one of optional numerous embodiments, so those skilled in the art should know：
Any two for arbitrary technological means that the present invention is provided being replaced or providing the present invention
Individual or more technological means or technical characteristic are combined mutually and obtain new technical scheme.
Any technical characteristic and any technical scheme in the present embodiment does not limit the protection of the present invention
Scope, protection scope of the present invention should not pay creative work including those skilled in the art
Thinkable any alternate embodiments and those skilled in the art by appointing that the present invention is provided
Two or more technological means of anticipating or technical characteristic technology new obtained from being combined mutually
Scheme.
Embodiments provide a kind of instant communicating system and session method by all kinds of means.
The technical scheme that the present invention is provided is explained in more detail with reference to Fig. 1～Fig. 4
State.
As shown in Fig. 1～Fig. 2, one kind that the embodiment of the present invention is provided instant messaging by all kinds of means
System.
The instant communicating system by all kinds of means that the present invention is provided, it is instant for completing various client's channels
The unified management of communication, the system includes,
Protocol conversion module 1, the protocol conversion module 1 is used for various client's channels are instant
The communications protocol of communication is unified into the internal system communications protocol；
Self-Service module 2, client completes Self-Service by the Self-Service module 2；
Manual service module 3, client completes manual service by the manual service module 3；
Resource management center 4, the resource management center 4 is for Self-Service and/or manually
Service carries out resource allocation；
Data center 5, the data center 5 is used to focus on the instant communication data；
Service Database 6, the Service Database 6 is used to store the instant communication data；
The protocol conversion module 1 and the Self-Service module 2 and the manual service module
3 intercommunications, the resource management center 4 and the Self-Service module 2 and the manual service
The intercommunication of module 3, the data center 5 and the Self-Service module 2 and the manual service
The intercommunication of module 3, the Service Database 6 and the intercommunication of the data center 5.
As shown in Fig. 2 the instant communicating system by all kinds of means also includes message switching center 7,
The message switching center 7 is used to that the instant communication information that various client's channels are obtained to be carried out to turn
Send out, the protocol conversion module 1 passes through message switching center 7 with the Self-Service module 2
Intercommunication, the protocol conversion module 1 and the manual service module 3 pass through message switching center
7 intercommunications, the Self-Service module 2 and the manual service module 3 are by message exchange
The intercommunication of the heart 7, the resource management center 4 passes through message exchange with the Self-Service module 2
The intercommunication of center 7, the resource management center 4 is handed over the manual service module 3 by message
The intercommunication of switching center9 7, the data center 5 and the Self-Service module 2 intercommunication, the number
According to center 5 and the manual service module 3 intercommunication, the Service Database 6 and the data
The intercommunication of center 5.
Different communications protocol is converted into the logical of unification by the system by protocol conversion module 1
Self service resources are allocated by news agreement by resource management center 4, the distribution free time
Resource provides a user with Self-Service to client, Self-Service module 2, completes Self-Service
Afterwards, need to judge whether user also needs to manual service, if user needs manual service, lead to
Cross resource management center 4 to be allocated manual service resource, distribute idle resource to client,
Manual service module 3 provides a user with service, after service terminates, then is collected by data center 5
Middle processing data, and data are preserved to Service Database 6, if user does not need manual service,
Then directly data are focused on by data center 5, and preserve data to Service Database 6.
Additionally, within the system, client can also select directly to carry out manual service, but work as
When manual service resource is without the free time, resource management center 4 then distributes self service resources to visitor
Which kind of service family, if customer selecting carries out Self-Service, or carry out without special requirement, then provide
Self service resources are preferentially distributed to client in source control center 4.
If in addition, to resource management center 4 ask resource when, inadequate resource, then by client point
It is fitted on queue server, and by resource lock, it is to avoid resource is seized by applicant later.
Preferably, as shown in Fig. 2 the system also includes, message switching center 7 is described
Message switching center 7 is used to forward the instant communication information that various client's channels are obtained.
The management of data of being more convenient for by setting message switching center 7.Additionally, also including session control
Center 8, the session control center 8 is used to control the establishment of session.In the message exchange
Center 7 also stores a routing table, and the routing table is used to compare the instant messaging by all kinds of means
Whether need to create new session by the session control center 8 in system.
Different communications protocol is converted into the logical of unification by the system by protocol conversion module 1
News agreement, then various client's channels are obtained instant communication information by message switching center 7
Forwarded, in the message switching center 7 a routing table is also stored, the routing table is used
Whether need by the session control center 8 in instant communicating system by all kinds of means described in compare
New session is created, if the routing table of message switching center 7 has the session, by message
Switching centre 7 carries out message circulation, if the not session of the routing table of message switching center 7,
Then session is created by session control center 8, to resource management center 4 route resource is asked,
Again whether decision request is successful, if asking successfully, the routing table of new information switching centre 7,
And message circulation is carried out by message switching center 7, if request is without success, again to money
Ask route resource in source control center 4.Carried out after message circulation by message switching center 7,
Service is provided a user with by Self-Service module 2, then judges whether user needs manual service,
If user needs manual service, service is provided a user with by manual service module 3, serviced
After end, then data are focused on by data center 5, and preserve data to Service Database
6, if user does not need manual service, data are focused on by data center 5, and preserve
Data to Service Database 6, before to offering customers service, by resource management center 4 pairs
Self service resources or manual service resource are allocated.Additionally, also include report database 9,
The report database 9 and the intercommunication of the Service Database 6, for preserving Service Database 6
In more forward in time data, it is possible to form is generated according to data storage, thus
Recent data can only be preserved in Service Database 6.
Additionally, the system also include timing module 10, the timely module be used for calculate client and
The time that service system is stopped operation, when client and service system stop serving more than first
Time, the system discharges current sessions.That is, when client and service system stop
The time of service exceeds the very first time, is traditionally arranged to be 25-45min, and system will discharge currently
Session.
Preferably, the Self-Service module 2 and/or the manual service module 3 and/or institute
State data center 5 and/or the message switching center 7 can parallel-expansion.Wherein, Self-Service
The parallel-expansion benefit of module 2 is that Self-Service module 2 needs the session information for preserving user,
In high concurrent amount, session number is accessible to hundreds of thousands, the parallel expansion of Self-Service module 2
Exhibition can play a part of load balancing, mitigate the pressure of single Self-Service module 2.People's work clothes
The business extension of module 3 benefit is that end and manual service module 3 use long connection due to attending a banquet,
One most multipotency of manual service module 3 bears pressure up to ten thousand, when seat personnel increases, connection
Number increases, and bottleneck easily occurs, therefore parallel-expansion realizes that load balancing is necessary.Data
The parallel-expansion benefit of center 5 is, due to the access service data base 6 of data center 5, needs same
The data of step latency services data base 6 are returned, and this synchronous wait consumes thread resources very much, and one
The thread of individual process initiation is very limited, therefore the parallel-expansion of data center 5 is highly desirable to.
The parallel-expansion benefit of message switching center 7 is that the communication between all processes all has to pass through and disappears
Breath switching centre 7, although message switching center 7 is without what portfolio, but the meeting for preserving
Words routing iinformation is very big, and also data forwarding amount is also very big, and its parallel-expansion can be realized
Multiple subsystems, realize the clustering functionality of system.As shown in Fig. 3～Fig. 4, the present invention is implemented
Example additionally provides a kind of session method.
As shown in figure 3, the invention provides a kind of session method, the session method is applied to
Above-mentioned instant communicating system by all kinds of means, the session method includes：Different communications protocol is turned
Change unified communications protocol into, such as, by enterprise QQ, WEB customer services, wechat customer service pays
The different communications protocol such as precious customer service, credulity customer service are converted into unified communications protocol.
Service is provided a user with by Self-Service module 2；
Judge whether user needs manual service, if user does not need manual service, by number
Data are focused on according to center 5, and preserves data to Service Database 6, if user needs people
Work clothes are engaged in, then provide a user with service by manual service module 3, after service terminates, then are led to
Cross data center 5 and focus on data, and preserve data to Service Database 6.
In addition, also needing to judge that data are protected by timing module 10 in another preferred embodiment
Whether the time that there is Service Database 6 exceedes certain hour, if exceeding certain hour, protects
The partial data is deposited to report database 9, if being not above certain hour, is continued to preserve and is somebody's turn to do
Partial data is to Service Database 6.That is, when client and service system stop service
Time exceed the very first time, be traditionally arranged to be 25-45min, system will discharge current sessions.
As shown in figure 4, present invention also offers a kind of preferred embodiment of session method, described
Session method includes：
Different communications protocol is converted into into unified communications protocol, such as by enterprise QQ, WEB
The different communications protocol such as customer service, wechat customer service, Alipay customer service, credulity customer service are converted into system
One communications protocol.
A routing table is also stored in the message switching center 7, the routing table is used to compare
Whether need to be created newly by the session control center 8 in the instant communicating system by all kinds of means
Session, check message switching center 7 routing table whether have the session, if in message exchange
The routing table of the heart 7 has the session, then carry out message circulation by message switching center 7, if disappearing
Routing table not session of breath switching centre 7, then create session by session control center 8,
It is whether successful to the request route resource of resource management center 4, then decision request, if asking successfully,
The then routing table of new information switching centre 7, and message flow is carried out by message switching center 7
Turn, if request asks route resource to resource management center 4 again without success.In addition,
If ask resource to resource management center 4, client is then assigned to queue clothes by inadequate resource
Business device, and by resource lock, it is to avoid resource is seized by applicant later.
Carried out after message circulation by message switching center 7, by Self-Service module 2 to
Family provides service, after the completion of Self-Service, judges whether user needs manual service, if user
Manual service is needed, then service is provided a user with by manual service module 3, after service terminates,
Again data are focused on by data center 5, and preserve data to Service Database 6, if with
Family does not need manual service, then focus on data by data center 5, and preserves data extremely
Service Database 6.
In addition, also needing to judge that data are protected by timing module 10 in another preferred embodiment
Whether the time that there is Service Database 6 exceedes certain hour, if exceeding certain hour, protects
The partial data is deposited to report database 9, if being not above certain hour, is continued to preserve and is somebody's turn to do
Partial data is to Service Database 6.That is, when client and service system stop service
Time exceed the very first time, be traditionally arranged to be 25-45min, system will discharge current sessions.
Arbitrary technical scheme disclosed in the invention described above unless otherwise stated, if it discloses
Numerical range, then disclosed numerical range is preferred numerical range, any this area
Technical staff should be appreciated that：Preferred numerical range is only technology in many enforceable numerical value
The obvious or representative numerical value of effect.Due to numerical value it is more, it is impossible to it is exhaustive, so
The present invention just discloses component values to illustrate technical scheme, also, above-mentioned row
The numerical value of act should not constitute the restriction to the invention protection domain.
If the words such as " first ", " second " are used herein to limit parts,
Those skilled in the art should know：The use of " first ", " second " is just for the sake of just
Parts are distinguished in description as without outside Stated otherwise, above-mentioned word is not special
Implication.
In addition, applied in arbitrary technical scheme disclosed in the invention described above for representing position
The term of relation or shape unless otherwise stated its implication include it is approximate with its, similar or close
State or shape.The either component that the present invention is provided both can be by multiple single ingredients
Assemble, it is also possible to the separate part that the technique that is one of the forming is manufactured.
Finally it should be noted that:Above example only illustrating technical scheme and
It is non-that it is limited；It is affiliated although being described in detail to the present invention with reference to preferred embodiment
The those of ordinary skill in field should be understood：Still the specific embodiment of the present invention can be entered
Row modification carries out equivalent to some technical characteristics；Without deviating from technical solution of the present invention
Spirit, it all should cover in the middle of the technical scheme scope being claimed in the present invention.
Claims (10)
1. one kind instant communicating system by all kinds of means, for completing various client's channel instant messagings
Unified management, the system includes,
Protocol conversion module, the protocol conversion module is used for various client's channel instant messagings
Communications protocol be unified into the internal system communications protocol；
Self-Service module, client completes Self-Service by the Self-Service module；
Manual service module, client completes manual service by the manual service module；
Resource management center, the resource management center is used for Self-Service and/or manual service
Carry out resource allocation；
Data center, the data center is used to focus on the instant communication data；
Service Database, the Service Database is used to store the instant communication data；
The protocol conversion module is mutual with the Self-Service module and the manual service module
It is logical, the Self-Service module and the manual service module intercommunication, the resource management center
With the Self-Service module and the manual service module intercommunication, the data center with it is described
Self-Service module and the manual service module intercommunication, the Service Database and the data
Center intercommunication.
2. instant communicating system by all kinds of means according to claim 1, it is characterised in that
The system also includes,
Message switching center, the message switching center be used for be to various client's channels
When communication information forwarded；
The protocol conversion module is logical with the Self-Service module and the manual service module
Message switching center intercommunication is crossed, the Self-Service module and the manual service module are by disappearing
Breath switching centre intercommunication, the resource management center is handed over the Self-Service module by message
Switching center9's intercommunication, the resource management center is with the manual service module by message exchange
Heart intercommunication, the data center and the Self-Service module intercommunication, the data center and institute
State manual service module intercommunication, the Service Database and data center's intercommunication.
3. instant communicating system by all kinds of means according to claim 2, it is characterised in that
The system also includes,
Session control center, the session control center is used to control the establishment of session.
4. instant communicating system by all kinds of means according to claim 3, it is characterised in that
The message switching center also stores a routing table, and the routing table is used to compare many canals
Whether need to create new session by the session control center in road instant communicating system.
5. the instant communicating system by all kinds of means according to any one of Claims 1-4, its
It is characterised by, the system also includes,
Timing module, the timing module is used to calculating client and service system is stopped operation
Time, when client and service system stop serving more than the very first time, the system release is worked as
Front session.
6. the instant communicating system by all kinds of means according to any one of Claims 1-4, its
It is characterised by, in the Self-Service module and/or the manual service module and/or the data
The heart and/or the message switching center can parallel-expansions.
7. the instant communicating system by all kinds of means according to any one of Claims 1-4, its
It is characterised by, the system also includes,
Report database, the report database and the Service Database intercommunication, for preserving
Data more forward in time in Service Database, it is possible to generated according to data storage and reported
Table.
8. a kind of session method, the session method is applied to the claim 1 to 7 times
Instant communicating system by all kinds of means described in one, the session method includes：
Different communications protocol is converted into into unified communications protocol；
Service is provided a user with by Self-Service module；
Judge whether user needs manual service, if user needs manual service, by artificial
Service module provides a user with service, after service terminates, then focuses on number by data center
According to, and data are preserved to Service Database, if user does not need manual service, by data
Center focuses on data, and preserves data to Service Database.
9. a kind of session method, the session method is applied to the claim 4 to 7 times
Instant communicating system by all kinds of means described in one, the session method includes：
Different communications protocol is converted into into unified communications protocol；
Whether have the session, if the road of message switching center if checking the routing table of message switching center
There is the session by table, then message circulation is carried out by message switching center；
If the not session of the routing table of message switching center, is created by session control center
Session, it is whether successful to resource management center request route resource, then decision request, if request
Success, then the routing table of new information switching centre, and message is carried out by message switching center
Circulation, if request asks route resource to resource management center again without success；
Carry out after message circulation, carrying to user by Self-Service module by message switching center
For service；
Judge whether user needs manual service, if user needs manual service, by artificial
Service module provides a user with service, after service terminates, then focuses on number by data center
According to, and data are preserved to Service Database, if user does not need manual service, by data
Center focuses on data, and preserves data to Service Database.
10. a kind of session method, the session method is applied to described in the claim 7
Instant communicating system by all kinds of means, the session method includes：
Different communications protocol is converted into into unified communications protocol；
Service is provided a user with by Self-Service module；
Judge whether user needs manual service, if user needs manual service, by artificial
Service module provides a user with service, after service terminates, then focuses on number by data center
According to, and data are preserved to Service Database, if user does not need manual service, by data
Center focuses on data, and preserves data to Service Database；
Judge that data are stored in whether the time of Service Database exceedes certain hour, if more than one
Fix time, then preserve the partial data to report database, if being not above certain hour,
Continue to preserve the partial data to Service Database.
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| CN109040017A (en) * | 2018-06-25 | 2018-12-18 | 华南理工大学 | A kind of intelligent customer service system and implementation method based on MQTT and HTTP |
| CN111917804A (en) * | 2018-07-13 | 2020-11-10 | 阿里巴巴集团控股有限公司 | Service channel recommendation method, system and equipment |
| CN115460165A (en) * | 2021-06-07 | 2022-12-09 | 中国移动通信集团浙江有限公司 | Multi-channel service access method, device, equipment and readable storage medium |
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| CN109040017B (en) * | 2018-06-25 | 2021-01-19 | 华南理工大学 | Intelligent customer service system based on MQTT and HTTP and implementation method |
| CN111917804A (en) * | 2018-07-13 | 2020-11-10 | 阿里巴巴集团控股有限公司 | Service channel recommendation method, system and equipment |
| CN111917804B (en) * | 2018-07-13 | 2022-11-15 | 阿里巴巴集团控股有限公司 | Service channel recommendation method, system and equipment |
| CN115460165A (en) * | 2021-06-07 | 2022-12-09 | 中国移动通信集团浙江有限公司 | Multi-channel service access method, device, equipment and readable storage medium |
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