CN102136096B - Dynamic traffic control method and device for service and concurrency control system - Google Patents
Dynamic traffic control method and device for service and concurrency control system Download PDFInfo
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Abstract
The embodiment of the invention provides a dynamic traffic control method and device for a service and a customer relation management system, which are used for enhancing user satisfaction and increasing the resource utilization ratio. The method comprises the following steps of: comparing the current processing capacity of the system with resources needed by the processing of all current service requests and accepting all the current service requests if the current processing capacity of the system meets the processing of the resources needed by the processing of all current service requests; and if the current processing capacity of the system cannot meet the processing of the resources needed by the processing of all current service requests, computing the comprehensive priority of each service request in all current service requests, accepting a service request with the highest comprehensive priority in all current service requests and rejecting a service request with the lowest comprehensive priority in all current service requests. By adopting the method, the satisfaction degree of a customer with the highest comprehensive priority of the service request can be increased, and the utilization efficiency of system resources is increased.
Description
Technical field
The present invention relates to the communications field, relate in particular to service dynamic flow control method, device and a kind of concurrent control system.
Background technology
Customer relation management (CRM, Customer Relation Management) system is a kind of telecommunication service operation support system, provide such as opening an account, the business support such as cancellation and change of product, make to accept, charging, fault/complaint handling and the telecommunication business process computerize such as client information management, inquiry.For the ease of the development of business, operator provides multiple channel, for example, and online business hall, Self-Service and own business hall etc.Crm system is that telecom operators increase income and profit, increase customer satisfaction degree and loyalty, the effective tool of enhancing productivity and reducing costs.
For anti-locking system is washed away by a large amount of service request of same time, cause working as machine, existing crm system operated by rotary motion a maximum traffic concurrent number.When the service request quantity of same Time-Client has surpassed the maximum traffic concurrent number arranging, system is directly refused client's service request, no matter whether the hardware resource of system exists the free time.
The mode of this directly refusal client service request of prior art, causes a lot of business not access, when having idle hardware resource, system do not make full use of, and to resource, be a kind of waste.
Summary of the invention
The embodiment of the present invention provides service dynamic flow control method, device and a kind of concurrent control system, effectively to process concurrent service request, improves resource utilization.
The embodiment of the present invention provides a kind of service dynamic flow control method, comprise: the maximum Concurrency Access number of the current permission of system is compared with the quantity of current all service request, or, the idling-resource of system is compared with the described current all service request resource requirements of processing, if the current processing power of described system meets, process described current all service request resource requirements, accept described current all service request; If can not meeting, the current processing power of described system processes described current all service request resource requirements, calculate the comprehensive priority of each service request in described current all service request, and accept the high service request of comprehensive priority in described current all service request, refuse the low service request of comprehensive priority in described current all service request.
The embodiment of the present invention provides a kind of service dynamic flow control apparatus, comprising: comparison module, comprehensive priority computing module and service request are accepted module, and described comparison module comprises comparing unit, described comparing unit, for the maximum Concurrency Access number of the current permission of system is compared with the quantity of current all service request, or, the idling-resource that system is current is compared with the described current all service request resource requirements of processing, described comprehensive priority computing module, is that the current processing power of described system can not meet the described current all service request resource requirements of processing for the result in described comparison module comparison, calculates the comprehensive priority of described current all service request, described service request is accepted module, for being that the current processing power of described system meets and accepts described current all service request while processing described current all service request resource requirements and be that the current processing power of described system can not meet while processing described current all service request resource requirements at the comparative result of described comparison module at the comparative result of described comparison module, accept the high service request of comprehensive priority in current all service request described in described comprehensive priority computing module calculates gained, refuse the low service request of comprehensive priority in described current all service request.
The embodiment of the present invention provides a kind of concurrent control system, comprises above-mentioned service dynamic flow control apparatus.
From the invention described above embodiment, in technical scheme provided by the invention, when the current processing power of system can not meet the current all service request resource requirements of processing, not directly to refuse service request, but by calculating the comprehensive priority of current all service request, and then accept the high service request of comprehensive priority in current all service request.Therefore, the method that the embodiment of the present invention provides can be processed the service request that comprehensive priority is high to greatest extent, when system resource is nervous, differentially treats different service request, makes full use of system resource, has improved the utilization ratio of system resource.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme of the embodiment of the present invention, to the accompanying drawing of required use in prior art or embodiment description be briefly described below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skills, do not paying under the prerequisite of creative work, can also obtain as these accompanying drawings other accompanying drawing.
Fig. 1 is the service dynamic flow control method schematic flow sheet that the embodiment of the present invention provides;
Fig. 2 is the service dynamic flow control apparatus logical organization schematic diagram that the embodiment of the present invention provides;
Fig. 3 is the service dynamic flow control apparatus logical organization schematic diagram that another embodiment of the present invention provides;
Fig. 4 is the service dynamic flow control apparatus logical organization schematic diagram that another embodiment of the present invention provides;
Fig. 5 is the service dynamic flow control apparatus logical organization schematic diagram that another embodiment of the present invention provides;
Fig. 6 is the service dynamic flow control apparatus logical organization schematic diagram that another embodiment of the present invention provides.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, rather than whole embodiment.Embodiment based in the present invention, those of ordinary skills, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
Referring to accompanying drawing 1, is the service dynamic flow control method schematic flow sheet that the embodiment of the present invention provides, and mainly comprises step:
S101, the current processing power of comparison system and the current all service request resource requirements of processing, process current all service request resource requirements if the current processing power of system meets, and accepts current all service request.
In embodiments of the present invention, system can be to process the telecommunication service operation support system of voice and packet data concurrent service request, for example, and crm system etc.Because the processing power of any one system can not be unlimited, if service request resource requirement has surpassed the processing power of system, system is still processed by force, may cause on the one hand client dissatisfied, on the other hand, continues and may cause system crash.Therefore, in embodiments of the present invention, when system receives concurrent service request, the current processing power of system and the current all service request resource requirements of processing can be compared, if the current processing power of described system can meet, process current all service request resource requirements, accept current all service request.
Consider in design during a system, can be the maximum Concurrency Access number of a permission of system, that is, allow at one time the maximum quantity of the service request that client initiates simultaneously.As one embodiment of the invention, when the current processing power of comparison system and the current all service request resource requirements of processing, the maximum Concurrency Access number of the current permission of system can be compared with the quantity of current all service request.As another embodiment of the present invention, when the current processing power of comparison system and the current all service request resource requirements of processing, also can be that the current idling-resource of system is compared with the current all service request resource requirements of processing, for example, by I/O (I/O, the Input/Output) resource of current free time of system, cpu resource or/and memory source etc. with process current all service request resource requirements and compare.
S102, if can not meeting, the current processing power of system processes current all service request resource requirements, calculate the comprehensive priority of current all service request, accept the high service request of comprehensive priority in current all service request, refuse the low service request of comprehensive priority in current all service request.
In prior art, once the current processing power of system can not meet, process current all service request resource requirements, system directly refuses to accept service request.Unlike the prior art, in embodiments of the present invention, if through the current processing power of comparison system and the current all service request resource requirements of processing, consequently the current processing power of system can not meet the current all service request resource requirements of processing, system is not directly to refuse service request, but further calculates the comprehensive priority of current all service request.
As one embodiment of the invention, system can be according to the comprehensive priority of current each service request of calculation of parameter of each service request in current all service request, wherein, the parameter of service request comprise the type of institute's requested service, the turn-on time of the access channel of institute's requested service, institute's requested service, institute's requested service at the business sum of certain historical period and institute's requested service at total stroke count of current time etc.For example, the type of institute's requested service can be inquiry request (for example, inquiring about account balance etc.), supplement and change product brand (for example, changing to Global Link by M-ZONE) etc. with money; For another example, the access channel of institute's requested service can be from Interactive Voice Response (IVR, Interaction Voice Response) system access, unstructured supplementary service data (USSD, Unstructured Supplementary Service Data) system access, short message service (SMS, Short Message Service) system access, electronics business hall (E-CARE, Electric CARE) access etc.
For example, when the current processing power of system can not meet the current all service request resource requirements of processing, if the type of institute's requested service is inquiry request, supplement and change product brand with money, consider supplement with money with inquiry request than change product brand eager, require real-time stronger, calculate the comprehensive priority of supplementing with money with these two kinds of service request of inquiry request higher than the comprehensive priority of change product brand.
For another example, if through statistics, the service request that system was inquired about and so in 1 month is 1000, the service request of supplementing with money and so on is 800, the service request of change product brand and so on is 600, and total service request is 2400, collects continuously nearest 3 months such data, by calculating weighted mean, the heavy comprehensive priority that service request stroke count accounts for is high.If middle, occur the festivals or holidays such as similar " 11 ", " May Day " and the Spring Festival, can collecting separately, calculate the comprehensive priority of each service request.
In embodiments of the present invention, in service request, be also the factor of current each the service request comprehensive priority of impact or the parameter of calculating comprehensive priority the turn-on time of institute's requested service.For example, according to statistics, the service request that receives during annual National Day is maximum be A service request (for example, a lot of people's out on tours possibly during National Day, so, the service request that consulting is relevant to tourism may be many), what the service request that receives was minimum is B service request, so, and during being National Day current turn-on time of supposing A service request and B service request institute requested service, so, the comprehensive priority of A service request is higher than the comprehensive priority of B service request.
In order to make reference to follow-up business Flow Control, in embodiments of the present invention, after calculating the comprehensive priority of current all service request, the comprehensive priority of these service request can be synchronized to internal memory, its mode can be regularly automatic or manually manually to carry out.So, also guaranteed that integrated service priority does not immobilize, but dynamically regularly refreshed.
Through comprehensive priority, calculate, accept the high service request of comprehensive priority in current all service request, refuse the low service request of comprehensive priority in current all service request.It should be noted that, in embodiments of the present invention, in service request the height of comprehensive priority and low can be relative value, and need not to be an absolute value.For example, the comprehensive priority through computing service request A1, service request A2, service request A3, service request A4, service request A5, service request A6 and service request A7 is respectively 2,5,6,9,11,15 and 18.If the current processing power of system can only meet, process 4 service request resource requirements, think that service request A4, service request A5, service request A6 and service request A7 are the service request that comprehensive priority is high with respect to service request A1, service request A2 and service request A3; If can meeting, the current processing power of system processes 5 service request resource requirements, think that service request A3, service request A4, service request A5, service request A6 and service request A7 are the service request that comprehensive priority is high with respect to service request A1 and service request A2,, in the situation that the current processing power of system can meet 5 service request resource requirements of processing, service request A3 can be also the service request that comprehensive priority is high.
Particularly, can be by the relatively high service request buffer memory of comprehensive priority in current all service request, and to the success of requesting party's response process.When the current processing power of system can meet processing service request resource requirement, the service request that these comprehensive priorities are high is ranked,, according to the required resource of the high service request institute requested service of comprehensive priority and/or the idle condition of the current resource of system, calculate the queuing order of each service request of buffer memory, then according to described queuing order, each service request of described buffer memory is sorted, process these preceding service request that sorts.
For example, for service request A, service request B, service request C, service request D and service request E, if through calculating, with respect to service request D and service request E, service request A, service request B and service request C are three relatively high service request of comprehensive priority in current all service request; Further, processing service request A needs more I/O resource, and processing service request B needs more cpu resource, and processing service request C needs more memory source.When system is accepted service request A, service request B and this three service request of service request C, first by these three service request buffer memorys, when the current processing power of system can meet these service request resource requirements of processing, again according to the idle condition of their required resources and/or the current resource of system, the queuing order of each service request in computing service request A, service request B and service request C.For example, if the memory source of current system is more idle, so, even if service request C comprehensive priority in service request A, service request B and these three service request of service request C is relatively low, because the memory source of current system is now more idle, and process service request C, just need more memory source, therefore, the queuing order of service request C is front, the business that priority processing service request C asks; If the cpu resource of current system is more idle, so, even if service request B comprehensive priority in service request A, service request B and these three service request of service request C is relatively low, because the cpu resource of current system is now more idle, and process service request B, just need more cpu resource, therefore, the queuing order of service request B is front, the business that priority processing service request B asks; If the I/O resource of current system is more idle, so, even if service request A comprehensive priority in service request A, service request B and these three service request of service request C is relatively low, because the I/O resource of current system is now more idle, and process service request A, just need more I/O resource, therefore, the queuing order of service request A is front, the business that priority processing service request A asks.
From the invention described above embodiment, in technical scheme provided by the invention, when the current processing power of system can not meet the current all service request resource requirements of processing, not directly to refuse service request, but by calculating the comprehensive priority of current all service request, and then accept the high service request of comprehensive priority in current all service request.Therefore, on the one hand, can process to greatest extent the service request that comprehensive priority is high, when system resource is nervous, increase the client's that service request comprehensive priority is high satisfaction; On the other hand, differentially treat different service request, make full use of system resource, improved the utilization ratio of system resource.
Referring to accompanying drawing 2, is the service dynamic flow control apparatus logical organization schematic diagram that the embodiment of the present invention provides.For convenience of explanation, only show the part relevant to the embodiment of the present invention.Functional module/unit in accompanying drawing 2 exemplary device can be software module/unit, hardware module/unit or the software and hardware module/unit that combines, and it comprises that comparison module 201, comprehensive priority computing module 202 and service request accept module 202, wherein:
Comprehensive priority computing module 202, for being that the current processing power of described system can not meet the described current all service request resource requirements of processing in described comparison module 201 result relatively, calculates the comprehensive priority of described current all service request;
Service request is accepted module 203, for being that the current processing power of described system meets and accepts described current all service request while processing described current all service request resource requirements and be that the current processing power of described system can not meet while processing described current all service request resource requirements at the comparative result of described comparison module 201 at the comparative result of described comparison module 201, accept the high service request of comprehensive priority in current all service request described in described comprehensive priority computing module 203 calculating gained, refuse the low service request of comprehensive priority in described current all service request.
The comparison module 201 of accompanying drawing 2 examples may further include comparing unit 301, the service dynamic flow control apparatus that another embodiment of the present invention provides as shown in Figure 3.Comparing unit 301 is for comparing the maximum Concurrency Access number of the current permission of system with the quantity of current all service request, or described comparing unit 301 is for comparing the current idling-resource of system with the described current all service request resource requirements of processing.
The comprehensive priority computing module 202 of accompanying drawing 2 or accompanying drawing 3 examples can comprise parameter calculation unit 401, the service dynamic flow control apparatus that another embodiment of the present invention provides as shown in Figure 4.Parameter calculation unit 401 is for according to the comprehensive priority of the current all service request of calculation of parameter of current all each service request of service request, these parameters comprise the type of institute's requested service, the turn-on time of the access channel of institute's requested service, institute's requested service, institute's requested service at the business sum of certain historical period and institute's requested service at the sum of current time etc.
Accompanying drawing 2 to the service request of accompanying drawing 4 examples is accepted module 203 can comprise buffer unit 501, queuing order computing unit 502 and sequencing unit 503, the service dynamic flow control apparatus that another embodiment of the present invention provides as shown in Figure 5, wherein:
Described buffer unit 501, for the high service request of current all service request comprehensive priorities described in buffer memory;
Described queuing order computing unit 502, for according to the required resource of each service request institute requested service of institute's buffer memory and/or the idle condition of the current resource of system, calculates the queuing order of each service request of described buffer memory;
Described sequencing unit 503, for according to described queuing order, sorts to each service request of described buffer memory.
Accompanying drawing 2 to the service dynamic flow control apparatus of accompanying drawing 5 examples can also comprise synchronization module 601, the service dynamic flow control apparatus that another embodiment of the present invention provides as shown in Figure 6.Synchronization module 601 is synchronized to internal memory for the comprehensive priority that comprehensive priority computing module 202 is calculated.
The embodiment of the present invention also provides a kind of concurrent control system, and it comprises that accompanying drawing 2 is to the service dynamic flow control apparatus of accompanying drawing 6 arbitrary examples.Those skilled in the art can understand, although the present invention be take telecommunications crm system as example explanation technical solution of the present invention, but concurrent control system provided by the invention is not limited to telecommunications crm system, it can also be banking system and Enterprise Resources Planning (ERP, Enterprise Resource Planning) system etc.
It should be noted that, the contents such as the information interaction between each module/unit of said apparatus, implementation, due to the inventive method embodiment based on same design, its technique effect bringing is identical with the inventive method embodiment, particular content can, referring to the narration in the inventive method embodiment, repeat no more herein.
One of ordinary skill in the art will appreciate that all or part of step in the whole bag of tricks of above-described embodiment is to come the hardware that instruction is relevant to complete by program, this program can be stored in a computer-readable recording medium, storage medium can comprise: ROM (read-only memory) (ROM, Read Only Memory), random access memory (RAM, Random Access Memory), disk or CD etc.
The service dynamic the flow control method above embodiment of the present invention being provided, device and a kind of concurrent control system are described in detail, applied specific case herein principle of the present invention and embodiment are set forth, the explanation of above embodiment is just for helping to understand method of the present invention and core concept thereof; , for one of ordinary skill in the art, according to thought of the present invention, all will change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention meanwhile.
Claims (6)
1. a service dynamic flow control method, is characterized in that, described method comprises:
The maximum Concurrency Access number of the current permission of system is compared with the quantity of current all service request, or, the idling-resource that system is current is compared with the described current all service request resource requirements of processing, if the current processing power of described system meets, process described current all service request resource requirements, accept described current all service request;
If can not meeting, the current processing power of described system processes described current all service request resource requirements, calculate the comprehensive priority of each service request in described current all service request, and accept the high service request of comprehensive priority in described current all service request, refuse the low service request of comprehensive priority in described current all service request;
Wherein, described in, accepting the high service request of comprehensive priority in described current all service request comprises:
The high service request of comprehensive priority in current all service request described in buffer memory;
According to the required resource of each service request institute requested service of institute's buffer memory and/or the idle condition of the current resource of system, calculate the queuing order of each service request of described buffer memory;
According to described queuing order, each service request of described buffer memory is sorted.
2. the method for claim 1, is characterized in that, the comprehensive priority of the described current all service request of described calculating comprises:
According to the comprehensive priority of each service request described in the calculation of parameter of each service request in described current all service request, described parameter comprises at least one among following parameters:
The type of institute's requested service; The access channel of institute's requested service; The turn-on time of institute's requested service; Institute's requested service is at the business sum of default historical period; Institute's requested service is at total stroke count of current time.
3. a service dynamic flow control apparatus, is characterized in that, described device comprises that comparison module, comprehensive priority computing module and service request accept module, and described comparison module comprises comparing unit;
Described comparing unit, for the maximum Concurrency Access number of the current permission of system is compared with the quantity of current all service request, or, the idling-resource that system is current is compared with the described current all service request resource requirements of processing;
Described comprehensive priority computing module, is that the current processing power of described system can not meet the described current all service request resource requirements of processing for the result in described comparison module comparison, calculates the comprehensive priority of described current all service request;
Described service request is accepted module, for being that the current processing power of described system meets and accepts described current all service request while processing described current all service request resource requirements and be that the current processing power of described system can not meet while processing described current all service request resource requirements at the comparative result of described comparison module at the comparative result of described comparison module, accept the high service request of comprehensive priority in current all service request described in described comprehensive priority computing module calculates gained, refuse the low service request of comprehensive priority in described current all service request,
Described service request is accepted module and is comprised buffer unit, queuing order computing unit and sequencing unit;
Described buffer unit, for the high service request of current all service request comprehensive priorities described in buffer memory;
Described queuing order computing unit, for according to the required resource of each service request institute requested service of institute's buffer memory and/or the idle condition of the current resource of system, calculates the queuing order of each service request of described buffer memory;
Described sequencing unit, for according to described queuing order, sorts to each service request of described buffer memory.
4. device as claimed in claim 3, is characterized in that, described comprehensive priority computing module comprises parameter calculation unit;
Described parameter calculation unit, for according to the comprehensive priority of each service request described in the calculation of parameter of described current all each service request of service request, described parameter comprises at least one among following parameters:
The type of institute's requested service; The access channel of institute's requested service; The turn-on time of institute's requested service; Institute's requested service is at the business sum of certain historical period; Institute's requested service is at total stroke count of current time.
5. device as claimed in claim 3, is characterized in that, described device also comprises:
Synchronization module, is synchronized to internal memory for the comprehensive priority that described comprehensive priority computing module is calculated.
6. a concurrent control system, is characterized in that, described system comprises that claim 3 is to the service dynamic flow control apparatus described in claim 5 any one.
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| CN103269320B (en) * | 2013-04-25 | 2016-01-20 | 中国人民解放军国防科学技术大学 | Data forwarding method and couple in router |
| CN106549786B (en) * | 2015-09-21 | 2020-02-18 | 中国移动通信集团浙江有限公司 | Configuration method and device for service provisioning resources |
| CN107872794A (en) * | 2016-09-26 | 2018-04-03 | 平安科技（深圳）有限公司 | Channel connection control method and device |
| CN108683604B (en) * | 2018-04-03 | 2021-11-26 | 平安科技（深圳）有限公司 | Concurrent access control method, terminal device, and medium |
| CN109104480B (en) * | 2018-08-06 | 2021-08-13 | 东软集团股份有限公司 | Network request processing method and device |
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| CN1741672A (en) * | 2004-08-26 | 2006-03-01 | 华为技术有限公司 | Method for distributing cell resource |
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