CN111556209B - Customer service switching method and device, storage medium and electronic equipment - Google Patents
Customer service switching method and device, storage medium and electronic equipment Download PDFInfo
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- CN111556209B CN111556209B CN202010344218.4A CN202010344218A CN111556209B CN 111556209 B CN111556209 B CN 111556209B CN 202010344218 A CN202010344218 A CN 202010344218A CN 111556209 B CN111556209 B CN 111556209B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5141—Details of processing calls and other types of contacts in an unified manner
Abstract
The application provides a method and a device for online switching of customer service, a storage medium and electronic equipment, and relates to the technical field of customer service systems. Wherein, the method comprises the following steps: dividing the service of a telephone banking system into a consultation service and an operation service, wherein the consultation service is processed by an agent customer service or a remote customer service, and the operation service is processed by the agent customer service; identifying the service selected by a customer in a telephone bank system, and switching to the service processing of a seat when the selected service is an operation service; and when the selected service is the consultation service, switching to remote customer service processing. By using the method, the shunting of the service of the call center site can be realized.
Description
Technical Field
The present application relates to the field of customer service system technologies, and in particular, to a customer service switching method and apparatus, a storage medium, and an electronic device.
Background
At present, the types of manual customer service of a customer service system can be divided into the following two categories: seat customer service and remote customer service. The agent service refers to office staff working in the office place of the call center and performing text interaction on the client through office network equipment, and can accept client consultation and specific operation business. The remote customer service means that the office staff who does not work in the office of the call center, generally at home or outdoors and performs text interaction on the client through a private or personal communication device accepts the client consultation without performing specific operation business.
The working mode of the seat customer service is a manpower intensive working mode, and how to shunt the on-site service of the call center in epidemic prevention and control period or service peak period, so that specific operation service is specially carried out on the site of the call center, and the problem that the seat customer service resources occupied by customer consultation are reduced is to be solved urgently at present.
Disclosure of Invention
In order to solve the technical problems in the prior art, the application provides a method, a device, a storage medium and an electronic device for customer service switching, which can realize shunting of services on a call center site.
The embodiment of the application provides a customer service switching method, which is applied to a telephone banking system and comprises the following steps:
dividing the service of a telephone banking system into a consultation service and an operation service, wherein the consultation service is processed by an agent customer service or a remote customer service, and the operation service is processed by the agent customer service;
identifying the service selected by a customer in a telephone bank system, and switching to the service processing of a seat when the selected service is an operation service; and when the selected service is the consultation service, switching to remote customer service processing.
Optionally, the operation service at least includes one of the following:
loss reporting service, complaint service, transfer cancellation service and online banking service.
Optionally, when the selected service is an operation service, the service is transferred to an agent customer service process, which specifically includes:
and determining an operation skill group related to the operation service and selecting to be switched to an agent customer service corresponding to the currently idle operation skill group, wherein the operation skill group comprises service operation related to the operation service.
Optionally, when the service selected by the customer at the telephone banking system includes both the consulting service and the operating service, the method further includes:
and switching to the customer service with the shortest queuing time required by the selected service, wherein the customer service with the shortest queuing time is processed by the seat customer service or the remote customer service.
Optionally, when the service selected by the customer at the telephone banking system is a consulting service, the method further includes:
and when the remote customer service is in a busy state, switching to the currently idle agent service, and processing the consultation service by the agent service.
Optionally, the same remote customer service may correspond to multiple calling numbers.
The embodiment of the application also provides a device for customer service switching, which comprises: a classification unit and a switching unit;
the classification unit is used for classifying the service of the telephone banking system into a consultation service and an operation service, wherein the consultation service is processed by an agent customer service or a remote customer service, and the operation service is processed by the agent customer service;
the switching unit is used for identifying the service selected by the customer in the telephone bank system and switching to the service processing of the seat when the selected service is the operation service; and when the selected service is the consultation service, switching to remote customer service processing.
Optionally, the switching unit is specifically configured to:
and determining an operation skill group related to the operation service and selecting to be switched to an agent customer service corresponding to the currently idle operation skill group, wherein the operation skill group comprises service operation related to the operation service.
Optionally, the switching unit is further configured to:
when the service selected by the customer in the telephone bank system is a consultation service and the remote customer service is in a busy state, switching to the currently idle seat customer service, and processing the consultation service by the seat customer service.
Optionally, the switching unit is further configured to:
when the service selected by the customer in the telephone banking system simultaneously comprises the consultation service and the operation service, switching to the customer service with the shortest queuing time for accepting the selected service, wherein the customer service with the shortest queuing time is processed by the seat customer service or the remote customer service.
Embodiments of the present application further provide a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the method for customer service switching provided above.
The embodiment of the application further provides electronic equipment, wherein the electronic equipment is used for running the program, and the method for customer service switching is executed when the program runs.
The technical scheme provided by the application has the following advantages at least:
the method divides the service of the telephone bank system into a consultation service and an operation service, wherein the consultation service is processed by an agent customer service or a remote customer service, and the operation service is processed by the agent customer service. Identifying the service selected by a customer in a telephone bank system, and switching to the service processing of a seat when the selected service is an operation service; and when the selected service is the consultation service, switching to remote customer service processing. The operation service which must be processed by the on-site seat customer service of the call center is distinguished from the consultation service which can be processed by the remote customer service, and the consultation service is preferentially distributed to the remote customer service for processing, so that the on-site service of the call center is distributed. Specifically, the number of the on-site seat customer services of the call center is reduced by shunting the on-site services of the call center during the epidemic situation prevention and control period, or the work efficiency of the on-site seat customer services of the call center is improved by shunting the on-site services of the call center during the service peak period.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments described in the present application, and other drawings can be obtained by those skilled in the art without creative efforts.
Fig. 1 is a flowchart of a method for customer service forwarding according to an embodiment of the present disclosure;
fig. 2 is a schematic diagram of a device for customer service switching according to an embodiment of the present disclosure;
fig. 3 is a schematic view of an electronic device according to an embodiment of the present application.
Detailed Description
At present, because the working mode of the seat customer service is a manpower intensive working mode, in epidemic situation prevention and control period or service peak period, the service on the site of the call center needs to be shunted, so that the specific operation service is specially carried out on the site of the call center.
The telephone bank system is a high-new technology which is increasingly raised in recent years, and is a basis for implementing bank modern operation and management, and can tightly connect customer with bank by means of communication tool of telephone, so that the customer does not need to go to bank, and can obtain customer service (round-trip transaction inquiry, application technique and interest rate inquiry) provided by telephone bank by dialing telephone number of telephone bank, and after the bank is equipped with said system, it can make bank raise service quality, increase customer and can bring better economic benefit for bank
In order to solve the foregoing technical problems, embodiments of the present application provide a method, an apparatus, a storage medium, and an electronic device for customer service switching, which can be applied to a telephone banking system and can implement shunting of services in a call center site, and are described in detail below.
In order to make the technical solutions of the present application better understood, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
The first embodiment is as follows:
the embodiment of the application provides a method for customer service switching, which is specifically described below with reference to the accompanying drawings.
Referring to fig. 1, a flowchart of a method for customer service forwarding is provided in an embodiment of the present application.
The method comprises the following steps:
s101: the business of the telephone banking system is divided into consultation business and operation business, the consultation business is processed by an agent customer service or a remote customer service, and the operation business is processed by the agent customer service.
The method adopted by the embodiment of the application classifies the services of the telephone banking system in advance into common consulting services which can be finished by the agent service or remote service processing and operating services which can only be processed by the agent service on the site of the call center.
For a banking system, the operation service may include one or more of loss reporting service, complaint service, transfer revocation service, and internet banking service, and it is understood that the operation service in practical application may also be other types of services, which is not specifically limited in this embodiment of the present application.
In order to realize the shunting of the on-site service of the call center, after a client selects the service in a telephone banking system, the method provided by the embodiment of the application firstly needs to determine the type of the service instead of accessing the customer service according to the selection of the client, so that the processing of consulting services by the client occupying the on-site seat customer service of the call center is preliminarily avoided.
S102: identifying the service selected by the customer in the telephone bank system, and switching to the seat customer service for processing when the selected service is the operation service; and when the selected service is the consultation service, switching to the remote customer service processing.
After the customer selects a service in the telephone banking system, the category to which the service selected by the customer belongs is determined through the telephone banking system. When the service belongs to the consultation service, the service can be processed by the seat service or the remote service, and the remote service is preferentially selected to process the consultation service in order to realize the shunting of the service on the site of the call center, so that the condition that the seat service on the site of the call center is occupied can be avoided for processing the consultation service; when belonging to the operation service, the system is processed by the agent customer service, and the resources of the agent customer service are reasonably utilized.
In some embodiments, when the selected service is an operation service in S102, switching to the agent customer service processing specifically includes:
and determining an operation skill group related to the operation service and selecting to be switched to an agent customer service corresponding to the currently idle operation skill group, wherein the operation skill group comprises service operation related to the operation service.
The telephone banking system may determine the operation skill set related to the operation service according to a service selected by a customer, for example, for a bank customer service system, the operation service may be a transaction service, the operation skill set may include operations such as transfer, remittance, query, and handling special services, the operation skill set is not specifically limited in the embodiment of the present application, and the types of the operation skill set may be different in different application scenarios.
The operation skill group comprises the operation of the operation related to the operation service, and the operation skill group and the on-site seat customer service of the call center have a predetermined corresponding relationship, so that the corresponding seat customer service can be determined according to the operation skill group related to the current operation service, and the corresponding seat customer service can be determined more quickly and accurately.
It can be understood that, in practical application, the agent service corresponding to the operation skill set in the idle state is preferentially selected, so as to reduce the waiting time of the customer and improve the processing efficiency of the agent service.
When the client and the access mobile banking system are connected, in some embodiments, the user needs to perform both the consulting business and the operating business. At this time, the remote customer service can process the consultation service and then transfer the consultation service to the seat customer service, or the seat customer service can directly process the consultation service and the operation service so as to simplify the service processing flow and improve the user experience.
In a possible implementation manner, when the service selected by the customer in the telephone banking system includes the consultation service and the operation service, the service can be switched to the service with the shortest queuing time for accepting the selected service, and the service with the shortest queuing time is processed by the seat service or the remote service, so that the waiting time of the customer is reduced.
Further, in some embodiments, when the service selected by the customer at the telephone banking system is a consultation service, a situation may occur in which the remote customer service is busy but the agent service is idle. At this time, in order to process the business of the client as soon as possible, the customer service resources are fully utilized, the current idle seat customer service can be switched to, and the consultation business is processed by the seat customer service.
In some embodiments, the remote customer service uses a mobile phone number as a basis for the contact of the platform in the mobile banking system, and at the moment, the same remote customer service can correspond to a plurality of calling numbers, so that multi-line access can be realized, and consultation services are processed to a certain extent in parallel.
It is to be understood that the above steps and sequence are only provided for convenience of describing the method provided by the present application, and those skilled in the art can make appropriate adjustments to the above steps in practical application.
In summary, with the method provided in the embodiment of the present application, the service of the telephone banking system is divided into a consultation service and an operation service, the consultation service is handled by the agent service or the remote service, and the operation service is handled by the agent service. Identifying the service selected by a customer in a telephone bank system, and switching to the service processing of a seat when the selected service is an operation service; and when the selected service is the consultation service, switching to remote customer service processing. The operation service which must be processed by the on-site seat customer service of the call center is distinguished from the consultation service which can be processed by the remote customer service, and the consultation service is preferentially distributed to the remote customer service for processing, so that the on-site service of the call center is distributed. Specifically, the number of the on-site seat customer services of the call center is reduced by shunting the on-site services of the call center during the epidemic situation prevention and control period, or the work efficiency of the on-site seat customer services of the call center is improved by shunting the on-site services of the call center during the service peak period.
Example two:
based on the method for customer service switching provided by the above embodiment, the second embodiment of the present application further provides a device for customer service switching, which is specifically described below with reference to the accompanying drawings.
Referring to fig. 2, the figure is a schematic view of a device for customer service switching according to an embodiment of the present application.
The device of the embodiment of the application comprises: a classification unit 201 and a transit unit 202.
The classification unit 201 classifies services of the telephone banking system into a consultation service and an operation service, wherein the consultation service is processed by an agent service or a remote service, and the operation service is processed by the agent service.
Optionally, the operation service at least includes one of the following:
loss reporting service, complaint service, transfer cancellation service and online banking service.
The switching unit 202 is used for identifying the service selected by the customer in the telephone banking system, and switching to the service processing of the seat when the selected service is the operation service; and when the selected service is the consultation service, switching to remote customer service processing.
Optionally, the same remote customer service may correspond to multiple calling numbers.
Further, the switching unit 202 is further specifically configured to switch to the currently idle agent service when the service selected by the client in the telephone banking system is the consultation service and the remote agent services are all in a busy state, and the agent service processes the consultation service.
Optionally, the switching unit 202 is further specifically configured to switch to the customer service with the shortest queuing time for accepting the selected service when the service selected by the client in the telephone banking system includes the consulting service and the operating service at the same time, where the customer service with the shortest queuing time is the seat service or the remote service.
Further, the switching unit 202 is further specifically configured to determine an operation skill group related to the operation service and select to switch to an agent customer service corresponding to the currently idle operation skill group, where the operation skill group includes completing the service operation related to the operation service.
In summary, with the apparatus provided in the embodiment of the present application, the service of the telephone banking system is divided into the consulting service and the operation service by the classifying unit, the consulting service is handled by the agent service or the remote service, and the operation service is handled by the agent service. Identifying the service selected by a customer in a telephone bank system through a switching unit, and switching to the service processing of an agent when the selected service is an operation service; and when the selected service is the consultation service, switching to remote customer service processing. The operation service which must be processed by the on-site seat customer service of the call center is distinguished from the consultation service which can be processed by the remote customer service, and the consultation service is preferentially distributed to the remote customer service for processing, so that the on-site service of the call center is distributed. Specifically, the number of the on-site seat customer services of the call center is reduced by shunting the on-site services of the call center during the epidemic situation prevention and control period, or the work efficiency of the on-site seat customer services of the call center is improved by shunting the on-site services of the call center during the service peak period.
The customer service switching device comprises a processor and a memory, wherein the classification unit, the switching unit and the like are stored in the memory as program units, and the processor executes the program units stored in the memory to realize corresponding functions.
The processor comprises a kernel, and the kernel calls the corresponding program unit from the memory. The kernel can be set to be one or more than one, and the customer service switching method is realized by adjusting kernel parameters.
The embodiment of the invention provides a storage medium, wherein a program is stored on the storage medium, and the program realizes the customer service switching method when being executed by a processor.
The embodiment of the invention provides a processor, which is used for running a program, wherein the method for customer service switching is executed when the program runs.
An embodiment of the present invention provides an apparatus, which is described in detail below with reference to the accompanying drawings.
Referring to fig. 3, the figure is a schematic view of an electronic device according to an embodiment of the present application.
The electronic device 30 comprises at least one processor 301, and at least one memory 302, a bus 303 connected to the processor 301; wherein, the processor 301 and the memory 302 complete the communication with each other through the bus 303; the processor 301 is configured to call the program instructions in the memory 302 to execute the method of customer service forwarding described above. A
The device of the present application may be a server, a PC, a PAD, a mobile phone, and the like, and the embodiment of the present application is not particularly limited.
The present application further provides a computer program product adapted to perform a program for initializing the following method steps when executed on a data processing device:
dividing the service of a telephone banking system into a consultation service and an operation service, wherein the consultation service is processed by an agent customer service or a remote customer service, and the operation service is processed by the agent customer service;
identifying the service selected by a customer in a telephone bank system, and switching to the service processing of a seat when the selected service is an operation service; and when the selected service is the consultation service, switching to remote customer service processing.
Optionally, the operation service at least includes one of the following:
loss reporting service, complaint service, transfer cancellation service and online banking service.
Optionally, when the selected service is an operation service, the service is transferred to an agent customer service process, which specifically includes:
and determining an operation skill group related to the operation service and selecting to be switched to an agent customer service corresponding to the currently idle operation skill group, wherein the operation skill group comprises service operation related to the operation service.
Optionally, when the service selected by the customer at the telephone banking system includes both the consulting service and the operating service, the method further includes:
and switching to the customer service with the shortest queuing time required by the selected service, wherein the customer service with the shortest queuing time is processed by the seat customer service or the remote customer service.
Optionally, when the service selected by the customer at the telephone banking system is a consulting service, the method further includes:
and when the remote customer service is in a busy state, switching to the currently idle agent service, and processing the consultation service by the agent service.
Optionally, the same remote customer service may correspond to multiple calling numbers.
The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
In a typical configuration, a device includes one or more processors (CPUs), memory, and a bus. The device may also include input/output interfaces, network interfaces, and the like.
The memory may include volatile memory in a computer readable medium, Random Access Memory (RAM) and/or nonvolatile memory such as Read Only Memory (ROM) or flash memory (flash RAM), and the memory includes at least one memory chip. The memory is an example of a computer-readable medium.
Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.
It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in the process, method, article, or apparatus that comprises the element.
As will be appreciated by one skilled in the art, embodiments of the present application may be provided as a method, system, or computer program product. Accordingly, the present application may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The above are merely examples of the present application and are not intended to limit the present application. Various modifications and changes may occur to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included in the scope of the claims of the present application.
Claims (10)
1. A method for customer service switching is characterized by being applied to a telephone banking system, and comprises the following steps:
dividing the service of a telephone banking system into a consultation service and an operation service, wherein the consultation service is processed by an agent customer service or a remote customer service, the operation service is processed by the agent customer service, and the agent customer service is a customer service working in the field of a call center;
identifying the service selected by a customer in a telephone bank system, and switching to the service processing of a seat when the selected service is an operation service; and when the selected service is the consultation service, switching to remote customer service processing.
2. The method of claim 1, wherein the operation traffic comprises at least one of:
loss reporting service, complaint service, transfer cancellation service and online banking service.
3. The method according to claim 1, wherein when the selected service is an operation service, switching to an agent customer service process specifically includes:
and determining an operation skill group related to the operation service and selecting to be switched to an agent customer service corresponding to the currently idle operation skill group, wherein the operation skill group comprises service operation related to the operation service.
4. The method of claim 1, wherein when the customer includes both the consulting service and the operational service at the telephone banking system selected service, the method further comprises:
and switching to the customer service with the shortest queuing time required by the selected service, wherein the customer service with the shortest queuing time is processed by the seat customer service or the remote customer service.
5. The method of claim 1, wherein when the service selected by the customer at the telephone banking system is a consulting service, the method further comprises:
and when the remote customer service is in a busy state, switching to the currently idle agent service, and processing the consultation service by the agent service.
6. The method of claim 1, wherein multiple calling numbers can correspond to the same remote customer service.
7. An apparatus for customer service switching, the apparatus comprising: a classification unit and a switching unit;
the classification unit is used for classifying services of the telephone banking system into consultation services and operation services, wherein the consultation services are processed by a seat customer service or a remote customer service, the operation services are processed by the seat customer service, and the seat customer service is a customer service working in the field of a call center;
the switching unit is used for identifying the service selected by the customer in the telephone bank system and switching to the service processing of the seat when the selected service is the operation service; and when the selected service is the consultation service, switching to remote customer service processing.
8. The apparatus according to claim 7, wherein the switching unit is specifically configured to:
and determining an operation skill group related to the operation service and selecting to be switched to an agent customer service corresponding to the currently idle operation skill group, wherein the operation skill group comprises service operation related to the operation service.
9. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the method of customer service switching according to any one of claims 1 to 6.
10. An electronic device, characterized in that the electronic device is configured to run a program, wherein the program is configured to execute the method of customer service switching according to any one of claims 1 to 6 when running.
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| CN113256097A (en) * | 2021-05-18 | 2021-08-13 | 浙江百应科技有限公司 | Customer service seat switching method and device and electronic equipment |
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| CN108335194A (en) * | 2018-01-18 | 2018-07-27 | 平安科技（深圳）有限公司 | Authorization method, system and the readable storage medium storing program for executing that bank self-help terminal traffic is handled |
| CN109089001A (en) * | 2018-09-14 | 2018-12-25 | 广东尚通科技发展有限公司 | A kind of intelligent customer service method of calling and its calling system |
| CN109788145A (en) * | 2018-11-15 | 2019-05-21 | 西安天钥科技有限公司 | Method of calling, the server that desensitizes, equipment of attending a banquet and computer readable storage medium |
| CN110472982A (en) * | 2019-08-01 | 2019-11-19 | 深圳市遇住信息科技有限公司 | A kind of customer service intelligent management system and method |
| CN110807171A (en) * | 2019-09-30 | 2020-02-18 | 国家电网有限公司客户服务中心 | Method and device for analyzing adequacy of seat personnel in business based on weight division |
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