CN102136096A - Dynamic traffic control method and device for service and concurrency control system - Google Patents
Dynamic traffic control method and device for service and concurrency control system Download PDFInfo
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- CN102136096A CN102136096A CN2010105897640A CN201010589764A CN102136096A CN 102136096 A CN102136096 A CN 102136096A CN 2010105897640 A CN2010105897640 A CN 2010105897640A CN 201010589764 A CN201010589764 A CN 201010589764A CN 102136096 A CN102136096 A CN 102136096A
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Abstract
The embodiment of the invention provides a dynamic traffic control method and device for a service and a customer relation management system, which are used for enhancing user satisfaction and increasing the resource utilization ratio. The method comprises the following steps of: comparing the current processing capacity of the system with resources needed by the processing of all current service requests and accepting all the current service requests if the current processing capacity of the system meets the processing of the resources needed by the processing of all current service requests; and if the current processing capacity of the system cannot meet the processing of the resources needed by the processing of all current service requests, computing the comprehensive priority of each service request in all current service requests, accepting a service request with the highest comprehensive priority in all current service requests and rejecting a service request with the lowest comprehensive priority in all current service requests. By adopting the method, the satisfaction degree of a customer with the highest comprehensive priority of the service request can be increased, and the utilization efficiency of system resources is increased.
Description
Technical field
The present invention relates to the communications field, relate in particular to service dynamic flow control method, device and a kind of concurrent control system.
Background technology
Customer relation management (CRM, Customer Relation Management) system is a kind of telecommunication service operation support system, provide such as open an account, business support such as cancellation and change of product, make accept, charging, fault/complaint handling and telecommunication business process computerize such as client information management, inquiry.For the ease of the development of business, operator provides multiple channel, for example, and online business hall, Self-Service and own business hall or the like.Crm system is that telecom operators increase income and profit, increase customer satisfaction degree and loyalty, the effective tool of enhancing productivity and reducing cost.
Cause working as machine for anti-locking system is washed away by a large amount of service request of same time, existing C RM system operated by rotary motion the concurrent number of maximum traffic.To have surpassed the maximum traffic that is provided with concurrent when several when same time client's service request quantity, and client's service request is directly refused by system, no matter whether the hardware resource of system exists the free time.
This direct refusal client traffic request mode of prior art causes a lot of business not visit, and influences user experience, and by customer complaint, client's satisfaction reduces.
Summary of the invention
The embodiment of the invention provides service dynamic flow control method, device and a kind of Customer Relationship Management Services, to increase user satisfaction, improves resource utilization.
The embodiment of the invention provides a kind of service dynamic flow control method, comprise: the current processing power of comparison system and current all the service request resource requirements of processing, handle described current all service request resource requirements if the current processing power of described system satisfies, then accept described current all service request;
If can not satisfying, the current processing power of described system handles described current all service request resource requirements, then calculate the comprehensive priority of each service request in described current all service request, and accept the high service request of comprehensive priority in described current all service request, refuse the low service request of comprehensive priority in described current all service request.
The embodiment of the invention provides a kind of service dynamic flow control apparatus, comprising: comparison module, comprehensive priority computing module and service request are accepted module;
Described comparison module is used for the current processing power of comparison system and handles current all service request resource requirements;
Described comprehensive priority computing module is used for handling described current all service request resource requirements in the result of described comparison module comparison for the current processing power of described system can not satisfy, and then calculates the comprehensive priority of described current all service request;
Described service request is accepted module, being used for comparative result at described comparison module and being the current processing power of described system satisfies and accepts described current all service request when handling described current all service request resource requirements and be that the current processing power of described system can not satisfy when handling described current all service request resource requirements at the comparative result of described comparison module, accept through described comprehensive priority computing module and calculate the high service request of comprehensive priority in described current all service request of gained, refuse the low service request of comprehensive priority in described current all service request.
The embodiment of the invention provides a kind of concurrent control system, comprises above-mentioned service dynamic flow control apparatus.
From the invention described above embodiment as can be known, because in the technical scheme provided by the invention, can not satisfy when handling current all service request resource requirements in the current processing power of system, not directly to refuse service request, but by calculating the comprehensive priority of current all service request, and then accept the high service request of comprehensive priority in current all service request.Therefore, on the one hand, can handle the high service request of comprehensive priority to greatest extent, when system resource is nervous, increase the high client's of service request comprehensive priority satisfaction; On the other hand, differentially treat different service request, make full use of system resource, improved the utilization ratio of system resource.
Description of drawings
In order to be illustrated more clearly in the technical scheme of the embodiment of the invention, to do to introduce simply to the accompanying drawing of required use in prior art or the embodiment description below, apparently, accompanying drawing in describing below only is some embodiments of the present invention, for those of ordinary skills, under the prerequisite of not paying creative work, can also obtain other accompanying drawing as these accompanying drawings.
Fig. 1 is the service dynamic flow control method schematic flow sheet that the embodiment of the invention provides;
Fig. 2 is the service dynamic flow control apparatus logical organization synoptic diagram that the embodiment of the invention provides;
Fig. 3 is the service dynamic flow control apparatus logical organization synoptic diagram that another embodiment of the present invention provides;
Fig. 4 is the service dynamic flow control apparatus logical organization synoptic diagram that another embodiment of the present invention provides;
Fig. 5 is the service dynamic flow control apparatus logical organization synoptic diagram that another embodiment of the present invention provides;
Fig. 6 is the service dynamic flow control apparatus logical organization synoptic diagram that another embodiment of the present invention provides.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the invention, the technical scheme in the embodiment of the invention is clearly and completely described, obviously, described embodiment only is the present invention's part embodiment, rather than whole embodiment.Based on the embodiment among the present invention, those of ordinary skills belong to the scope of protection of the invention not making the every other embodiment that is obtained under the creative work prerequisite.
Seeing also accompanying drawing 1, is the service dynamic flow control method schematic flow sheet that the embodiment of the invention provides, and mainly comprises step:
S101, the current processing power of comparison system and current all the service request resource requirements of processing are handled current all service request resource requirements if the current processing power of system satisfies, and then accept current all service request.
In embodiments of the present invention, system can handle the telecommunication service operation support system of voice and packet data concurrent service request, for example, and crm system etc.Because the processing power of any one system can not be unlimited, if the service request resource requirement has surpassed the processing power of system, system still handles by force, then may cause the client dissatisfied on the one hand, and on the other hand, continuing to cause system crash.Therefore, in embodiments of the present invention, when system receives concurrent service request, the current processing power of system and current all the service request resource requirements of processing can be compared, handle current all service request resource requirements if the current processing power of described system can satisfy, then accept current all service request.
Consider in design during a system, can be the maximum concurrent access number of a permission of system design, that is, allow the maximum quantity of the service request that client initiates simultaneously at one time.As one embodiment of the invention, when handling current all service request resource requirements, the maximum concurrent access number of the current permission of system can be compared with the quantity of current all service request in the current processing power of comparison system.As another embodiment of the present invention, in the current processing power of comparison system when handling current all service request resource requirements, also can be that the idling-resource that system is current is compared with current all the service request resource requirements of processing, for example, with the I/O of current free time of system (I/O, Input/Output) resource, cpu resource or/and memory source etc. with handle current all service request resource requirements and compare.
S102, if can not satisfying, the current processing power of system handles current all service request resource requirements, then calculate the comprehensive priority of current all service request, accept the high service request of comprehensive priority in current all service request, refuse the low service request of comprehensive priority in current all service request.
In the prior art, handle current all service request resource requirements in case the current processing power of system can not satisfy, then service request is directly refused to accept by system.Unlike the prior art, in embodiments of the present invention, if through the current processing power of comparison system and current all the service request resource requirements of processing, consequently the current processing power of system can not satisfy current all the service request resource requirements of processing, then service request is directly refused by system, but further calculates the comprehensive priority of current all service request.
As one embodiment of the invention, system can be according to the comprehensive priority of current each service request of calculation of parameter of each service request in current all service request, wherein, the parameter of service request turn-on time, institute's requested service of comprising access channel, institute's requested service of type, institute's requested service of institute's requested service at the professional sum of certain historical period and institute's requested service at total stroke count of current time etc.For example, the type of institute's requested service can be query requests (for example, inquiring about account balance etc.), supplement and change product brand (for example, changing to Global Link by M-ZONE) etc. with money; For another example, the access channel of institute's requested service can be from Interactive Voice Response (IVR, Interaction Voice Response) system's access, unstructured supplementary service data (USSD, Unstructured Supplementary Service Data) system's access, short message service (SMS, Short Message Service) system's access, electronics business hall (E-CARE, Electric CARE) insert or the like.
For example, can not satisfy when handling current all service request resource requirements in the current processing power of system, if the type of institute's requested service is query requests, supplement and change product brand with money, consider supplement with money with query requests than the change product brand eager, require real-time stronger, then calculate and supplement the comprehensive priority height that changes product brand with the comprehensive priority ratio of these two kinds of service request of query requests with money.
For another example, if through statistics, the service request that system was inquired about in 1 month and so on is 1000, the service request of supplementing with money and so on is 800, the service request of change product brand and so on is 600, and total service request is 2400, collects nearest 3 months such data continuously, by calculating weighted mean, the heavy then comprehensive priority height that the service request stroke count accounts for.If middle the appearance can collect separately festivals or holidays such as similar " 11 ", " May Day " and the Spring Festival, calculate the comprehensive priority of each service request.
In embodiments of the present invention, also be the factor of current each the service request comprehensive priority of influence or the parameter of calculating comprehensive priority the turn-on time of institute's requested service in the service request.For example, according to statistics, the service request that receives during the National Day in every year is maximum be the A service request (for example, a lot of people's out on tours possibly during National Day, so, the service request that consulting is relevant with tourism may be many), what the service request that receives was minimum is the B service request, so, be National Day current turn-on time of supposing A service request and B service request institute requested service during, so, the comprehensive priority of A service request is than the comprehensive priority height of B service request.
Do reference in order to give follow-up professional Flow Control, in embodiments of the present invention, after calculating the comprehensive priority of current all service request, the comprehensive priority of these service request can be synchronized to internal memory, its mode can be regularly automatic or manually manually to carry out.So, guaranteed that also integrated service priority does not immobilize, but dynamic periodic refresh.
Calculate through comprehensive priority, accept the high service request of comprehensive priority in current all service request, refuse the low service request of comprehensive priority in current all service request.Need to prove that in embodiments of the present invention, the height of comprehensive priority can be a relative value with hanging down in the service request, and needs not to be an absolute value.For example, the comprehensive priority through computing service request A1, service request A2, service request A3, service request A4, service request A5, service request A6 and service request A7 is respectively 2,5,6,9,11,15 and 18.Handle 4 service request resource requirements if the current processing power of system can only satisfy, think that then service request A4, service request A5, service request A6 and service request A7 are the high service request of comprehensive priority with respect to service request A1, service request A2 and service request A3; If can satisfying, the current processing power of system handles 5 service request resource requirements, think that then service request A3, service request A4, service request A5, service request A6 and service request A7 are the high service request of comprehensive priority with respect to service request A1 and service request A2, promptly, can satisfy under the situation of handling 5 service request resource requirements in the current processing power of system, service request A3 also can be the high service request of comprehensive priority.
Particularly, can be with the higher relatively service request buffer memory of comprehensive priority in current all service request, and to the success of requesting party's response process.The current processing power of the system that treats can satisfy when managing business the request resource requirement, the service request that these comprehensive priorities are high is ranked, promptly, idle condition according to the required current resource of resource and/or system of the high service request institute requested service of comprehensive priority, calculate the queuing order of each service request of buffer memory, then according to described queuing order, each service request of described buffer memory is sorted, handle these service request the preceding that sorts.
For example, for service request A, service request B, service request C, service request D and service request E, if through calculating, with respect to service request D and service request E, service request A, service request B are relative three the higher service request of comprehensive priority in current all service request with service request C; Further, the request A that manages business needs more I/O resource, and the request B that manages business needs more cpu resource, and the request C that manages business needs more memory source.When system accepts service request A, service request B and these three service request of service request C, earlier with these three service request buffer memorys, the current processing power of the system that treats can satisfy when handling these service request resource requirements, again according to the idle condition of the current resource of they required resources and/or system, the queuing order of each service request among computing service request A, service request B and the service request C.For example, if the memory source of current system is relatively more idle, so, even service request C comprehensive priority in service request A, service request B and these three service request of service request C is relatively low, because this moment, the memory source of current system was relatively more idle, and the request C that manages business needs more memory source just, therefore, the queuing order of service request C is preceding, the business that priority processing service request C is asked; If the cpu resource of current system is relatively more idle, so, even service request B comprehensive priority in service request A, service request B and these three service request of service request C is relatively low, because this moment, the cpu resource of current system was relatively more idle, and the request B that manages business needs more cpu resource just, therefore, the queuing order of service request B is preceding, the business that priority processing service request B is asked; If the I/O resource of current system is relatively more idle, so, even service request A comprehensive priority in service request A, service request B and these three service request of service request C is relatively low, because this moment, the I/O resource of current system was relatively more idle, and the request A that manages business needs more I/O resource just, therefore, the queuing order of service request A is preceding, the business that priority processing service request A is asked.
From the invention described above embodiment as can be known, because in the technical scheme provided by the invention, can not satisfy when handling current all service request resource requirements in the current processing power of system, not directly to refuse service request, but by calculating the comprehensive priority of current all service request, and then accept the high service request of comprehensive priority in current all service request.Therefore, on the one hand, can handle the high service request of comprehensive priority to greatest extent, when system resource is nervous, increase the high client's of service request comprehensive priority satisfaction; On the other hand, differentially treat different service request, make full use of system resource, improved the utilization ratio of system resource.
Seeing also accompanying drawing 2, is the service dynamic flow control apparatus logical organization synoptic diagram that the embodiment of the invention provides.For convenience of explanation, only show the part relevant with the embodiment of the invention.Functional module/unit in accompanying drawing 2 exemplary device can be software module/unit, hardware module/unit or the software and hardware module/unit that combines, and it comprises that comparison module 201, comprehensive priority computing module 202 and service request accept module 202, wherein:
Comprehensive priority computing module 202 is used for handling described current all service request resource requirements in described comparison module 201 result relatively for the current processing power of described system can not satisfy, and then calculates the comprehensive priority of described current all service request;
Service request is accepted module 203, being used for comparative result at described comparison module 201 and being the current processing power of described system satisfies and accepts described current all service request when handling described current all service request resource requirements and be that the current processing power of described system can not satisfy when handling described current all service request resource requirements at the comparative result of described comparison module 201, accept through described comprehensive priority computing module 203 and calculate the high service request of comprehensive priority in described current all service request of gained, refuse the low service request of comprehensive priority in described current all service request.
The comparison module 201 of accompanying drawing 2 examples may further include comparing unit 301, as shown in Figure 3 the service dynamic flow control apparatus that provides of another embodiment of the present invention.Comparing unit 301 is used for the maximum concurrent access number of the current permission of system is compared with the quantity of current all service request, perhaps, described comparing unit 301 is used for the idling-resource that system is current and handles described current all service request resource requirements and compare.
The comprehensive priority computing module 202 of accompanying drawing 2 or accompanying drawing 3 examples can comprise parameter calculation unit 401, as shown in Figure 4 the service dynamic flow control apparatus that provides of another embodiment of the present invention.Parameter calculation unit 401 is used for the comprehensive priority according to current all service request of calculation of parameter of current all each service request of service request, the turn-on time, institute's requested service that these parameters comprise access channel, institute's requested service of type, institute's requested service of institute's requested service at the professional sum of certain historical period and institute's requested service at the sum of current time etc.
Accompanying drawing 2 to the service request of accompanying drawing 4 examples is accepted module 203 can comprise buffer unit 501, queuing order computing unit 502 and sequencing unit 503, the service dynamic flow control apparatus that provides of another embodiment of the present invention as shown in Figure 5, wherein:
Described buffer unit 501 is used for the high service request of described current all the service request comprehensive priorities of buffer memory;
Described queuing order computing unit 502 is used for the idle condition according to the required current resource of resource and/or system of each service request institute requested service of institute's buffer memory, calculates the queuing order of each service request of described buffer memory;
Described sequencing unit 503 is used for according to described queuing order, and each service request of described buffer memory is sorted.
Accompanying drawing 2 to the service dynamic flow control apparatus of accompanying drawing 5 examples can also comprise synchronization module 601, as shown in Figure 6 the service dynamic flow control apparatus that provides of another embodiment of the present invention.Synchronization module 601 is used for the comprehensive priority that comprehensive priority computing module 202 calculates is synchronized to internal memory.
The embodiment of the invention also provides a kind of concurrent control system, and it comprises the service dynamic flow control apparatus of accompanying drawing 2 to accompanying drawing 6 arbitrary examples.Those skilled in the art can understand, though the present invention is to be example explanation technical solution of the present invention with the telecommunications crm system, but concurrent control system provided by the invention is not limited to the telecommunications crm system, it can also be banking system and Enterprise Resources Planning (ERP, Enterprise Resource Planning) system etc.
Need to prove, contents such as the information interaction between each module/unit of said apparatus, implementation, since with the inventive method embodiment based on same design, its technique effect that brings is identical with the inventive method embodiment, particular content can repeat no more referring to the narration among the inventive method embodiment herein.
One of ordinary skill in the art will appreciate that all or part of step in the whole bag of tricks of the foregoing description is to instruct relevant hardware to finish by program, this program can be stored in the computer-readable recording medium, storage medium can comprise: ROM (read-only memory) (ROM, Read Only Memory), random access memory (RAM, Random Access Memory), disk or CD etc.
More than service dynamic flow control method, device and a kind of concurrent control system that the embodiment of the invention is provided be described in detail, used specific case herein principle of the present invention and embodiment are set forth, the explanation of above embodiment just is used for helping to understand method of the present invention and core concept thereof; Simultaneously, for one of ordinary skill in the art, according to thought of the present invention, the part that all can change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention.
Claims (10)
1. a service dynamic flow control method is characterized in that, described method comprises:
The current processing power of comparison system and current all the service request resource requirements of processing are handled described current all service request resource requirements if the current processing power of described system satisfies, and then accept described current all service request;
If can not satisfying, the current processing power of described system handles described current all service request resource requirements, then calculate the comprehensive priority of each service request in described current all service request, and accept the high service request of comprehensive priority in described current all service request, refuse the low service request of comprehensive priority in described current all service request.
2. the method for claim 1 is characterized in that, the current processing power of described comparison system comprises with current all the service request resource requirements of processing:
The maximum concurrent access number of the current permission of system is compared with the quantity of current all service request; Perhaps
The idling-resource that system is current is compared with described current all the service request resource requirements of processing.
3. the method for claim 1 is characterized in that, the comprehensive priority of described current all service request of described calculating comprises:
According to the comprehensive priority of described each service request of calculation of parameter of each service request in described current all service request, described parameter comprises at least a among the following parameters:
The type of institute's requested service; The access channel of institute's requested service; The turn-on time of institute's requested service; Institute's requested service is at the professional sum of default historical period; Institute's requested service is at total stroke count of current time.
4. the method for claim 1 is characterized in that, describedly accepts that the high service request of comprehensive priority comprises in described current all service request:
The high service request of comprehensive priority in described current all service request of buffer memory;
According to the idle condition of the required current resource of resource and/or system of each service request institute requested service of institute's buffer memory, calculate the queuing order of each service request of described buffer memory;
According to described queuing order, each service request of described buffer memory is sorted.
5. a service dynamic flow control apparatus is characterized in that, described device comprises that comparison module, comprehensive priority computing module and service request accept module;
Described comparison module is used for the current processing power of comparison system and handles current all service request resource requirements;
Described comprehensive priority computing module is used for handling described current all service request resource requirements in the result of described comparison module comparison for the current processing power of described system can not satisfy, and then calculates the comprehensive priority of described current all service request;
Described service request is accepted module, being used for comparative result at described comparison module and being the current processing power of described system satisfies and accepts described current all service request when handling described current all service request resource requirements and be that the current processing power of described system can not satisfy when handling described current all service request resource requirements at the comparative result of described comparison module, accept through described comprehensive priority computing module and calculate the high service request of comprehensive priority in described current all service request of gained, refuse the low service request of comprehensive priority in described current all service request.
6. device as claimed in claim 5 is characterized in that described comparison module comprises comparing unit;
Described comparing unit is used for the maximum concurrent access number of the current permission of system is compared with the quantity of current all service request; Perhaps
Described comparing unit is used for the idling-resource that system is current and compares with described current all the service request resource requirements of processing.
7. device as claimed in claim 5 is characterized in that, described comprehensive priority computing module comprises parameter calculation unit;
Described parameter calculation unit is used for the comprehensive priority according to described each service request of calculation of parameter of described current all each service request of service request, and described parameter comprises at least a among the following parameters:
The type of institute's requested service; The access channel of institute's requested service; The turn-on time of institute's requested service; Institute's requested service is at the professional sum of certain historical period; Institute's requested service is at total stroke count of current time.
8. device as claimed in claim 7 is characterized in that, described service request is accepted module and comprised buffer unit, queuing order computing unit and sequencing unit;
Described buffer unit is used for the high service request of described current all the service request comprehensive priorities of buffer memory;
Described queuing order computing unit is used for the idle condition according to the required current resource of resource and/or system of each service request institute requested service of institute's buffer memory, calculates the queuing order of each service request of described buffer memory;
Described sequencing unit is used for according to described queuing order, and each service request of described buffer memory is sorted.
9. device as claimed in claim 8 is characterized in that, described device also comprises:
Synchronization module is used for the comprehensive priority that described comprehensive priority computing module calculates is synchronized to internal memory.
10. a concurrent control system is characterized in that, described system comprises that claim 5 is to any described service dynamic flow control apparatus of claim 9.
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| CN201010589764.0A CN102136096B (en) | 2010-12-15 | 2010-12-15 | Dynamic traffic control method and device for service and concurrency control system |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103269320A (en) * | 2013-04-25 | 2013-08-28 | 中国人民解放军国防科学技术大学 | Data forwarding method and access router |
| CN106549786A (en) * | 2015-09-21 | 2017-03-29 | 中国移动通信集团浙江有限公司 | A kind of collocation method and device of service fulfillment resource |
| CN107872794A (en) * | 2016-09-26 | 2018-04-03 | 平安科技（深圳）有限公司 | Channel connection control method and device |
| CN109104480A (en) * | 2018-08-06 | 2018-12-28 | 东软集团股份有限公司 | A kind of processing method and processing device of network request |
| WO2019192103A1 (en) * | 2018-04-03 | 2019-10-10 | 平安科技（深圳）有限公司 | Concurrent access control method and apparatus, terminal device, and medium |
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| CN1741672A (en) * | 2004-08-26 | 2006-03-01 | 华为技术有限公司 | Method for distributing cell resource |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN1741672A (en) * | 2004-08-26 | 2006-03-01 | 华为技术有限公司 | Method for distributing cell resource |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103269320A (en) * | 2013-04-25 | 2013-08-28 | 中国人民解放军国防科学技术大学 | Data forwarding method and access router |
| CN103269320B (en) * | 2013-04-25 | 2016-01-20 | 中国人民解放军国防科学技术大学 | Data forwarding method and couple in router |
| CN106549786A (en) * | 2015-09-21 | 2017-03-29 | 中国移动通信集团浙江有限公司 | A kind of collocation method and device of service fulfillment resource |
| CN106549786B (en) * | 2015-09-21 | 2020-02-18 | 中国移动通信集团浙江有限公司 | Configuration method and device for service provisioning resources |
| CN107872794A (en) * | 2016-09-26 | 2018-04-03 | 平安科技（深圳）有限公司 | Channel connection control method and device |
| WO2019192103A1 (en) * | 2018-04-03 | 2019-10-10 | 平安科技（深圳）有限公司 | Concurrent access control method and apparatus, terminal device, and medium |
| CN109104480A (en) * | 2018-08-06 | 2018-12-28 | 东软集团股份有限公司 | A kind of processing method and processing device of network request |
| CN109104480B (en) * | 2018-08-06 | 2021-08-13 | 东软集团股份有限公司 | Network request processing method and device |
Also Published As
| Publication number | Publication date |
|---|---|
| CN102136096B (en) | 2014-03-12 |
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