CN115460165A - Multi-channel service access method, device, equipment and readable storage medium - Google Patents
Multi-channel service access method, device, equipment and readable storage medium Download PDFInfo
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- 238000012544 monitoring process Methods 0.000 claims description 8
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- 238000004891 communication Methods 0.000 description 4
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1097—Protocols in which an application is distributed across nodes in the network for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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Abstract
The invention discloses a method, a device, equipment and a readable storage medium for accessing multi-channel service, wherein the method comprises the following steps: after receiving a session request sent by a user side, acquiring interface information of a user channel corresponding to the session request, and acquiring corresponding protocol information according to the interface information; acquiring a session mode selected by a user; establishing a session connection with the user side according to the protocol information and the session mode; and acquiring session information, and sending the session information to a user side through the session connection. The invention realizes the unified management of the sessions of different user channels.
Description
Technical Field
The present invention relates to the field of multi-channel processing technologies, and in particular, to a method, an apparatus, a device and a readable storage medium for accessing a multi-channel service.
Background
The online customer service system is an online business support system which takes an Internet application client or a website as a medium and provides instant messaging service for visitors and enterprise customer service staff from the Internet.
The method includes that customers of enterprises are scattered on each platform, customer service personnel need to log in different platforms to serve channel customers, customer service personnel need to actively learn to adapt to operation modes of different platforms and cannot effectively cooperate with an internal knowledge base, service interaction data are scattered on each channel platform, and conversation interaction needs to be carried out by logging in different channel platforms.
Disclosure of Invention
The invention mainly aims to provide an access method, device, equipment and readable storage medium of multi-channel service, aiming at solving the problem of how to manage sessions of different channel platforms.
In order to achieve the above object, the present invention provides a method for accessing a multi-channel service, where the method for accessing the multi-channel service includes the following steps:
after receiving a session request sent by a user side, acquiring interface information of a user channel corresponding to the session request, and acquiring corresponding protocol information according to the interface information;
acquiring a session mode selected by a user;
establishing a session connection with the user side according to the protocol information and the session mode;
and acquiring session information, and sending the session information to a user side through the session connection.
In an embodiment, after the step of obtaining the session information and sending the session information to the user side through the session connection, the method further includes:
and detecting that the user side leaves the session connection, deleting the routing information of the session connection and the parameter information of the accessed user side, and generating an offline log of the user side.
In one embodiment, the step of acquiring the session information includes:
if the session mode is a manual session, acquiring queuing information of a user;
when the queuing information meets a preset queuing strategy, acquiring session information of a customer service end;
and generating the session information in a preset format according to the session information of the customer service end.
In one embodiment, the step of acquiring the session information includes:
and if the session mode is self-service session, acquiring session information replied by the robot in a self-service mode.
In one embodiment, the step of sending the session information to the user through the session connection includes:
determining cluster nodes connected with the current session;
and routing the session information to the cluster node corresponding to the user side through the cluster node of the customer service side so that the cluster node corresponding to the user side sends the session information to the corresponding user side.
In an embodiment, before the step of creating a session connection according to the protocol information and the session mode, the method further includes:
judging whether the parameter information of the user side accessed by the user channel meets a preset condition, wherein the preset condition comprises at least one of maximum access number limitation, blacklist limitation, channel switch control and working time control;
and if the parameter information of the user accessed by the user channel meets a preset condition, executing the step of establishing session connection according to the protocol information and the session mode.
In an embodiment, before the step of sending the session information to the user side through the session connection, the method further includes:
acquiring management operation input by a management end, wherein the management operation comprises at least one of session monitoring, session insertion and session interception;
and managing the session information according to the management operation of the management terminal.
In order to achieve the above object, the present invention further provides an access apparatus for a multi-channel service, including:
the system comprises an acquisition module, a processing module and a processing module, wherein the acquisition module is used for acquiring interface information of a user channel corresponding to a session request after receiving the session request sent by a user side and acquiring corresponding protocol information according to the interface information;
the determining module is used for acquiring a session mode selected by a user;
the creating module is used for creating session connection with the user side according to the protocol information and the session mode;
and the session module is used for acquiring session information and sending the session information to the user side through the session connection.
To achieve the above object, the present invention further provides an access device for a multi-channel service, the access device for a multi-channel service comprising a memory, a processor and an access program for a multi-channel service stored in the memory and executable on the processor, wherein the access program for a multi-channel service, when executed by the processor, implements the steps of the access method for a multi-channel service as described above.
To achieve the above object, the present invention also provides a computer readable storage medium storing an access program of a multi-channel service, which when executed by a processor implements the steps of the access method of the multi-channel service as described above.
The invention provides an access method, a device, equipment and a readable storage medium of multi-channel service, which are characterized in that after receiving a session request sent by a user terminal, interface information of a user channel corresponding to the session request is acquired, and corresponding protocol information is acquired according to the interface information; acquiring a session mode selected by a user; establishing session connection with a user side according to the protocol information and the session mode; and acquiring the session information, and sending the session information to the user side through session connection. The session connection is established with the user sides of different user channels, so that session interaction with the different accessed user channels is realized, the condition that operation needs to be carried out on platforms corresponding to the user channels is avoided, the session of the different user channels is uniformly managed, and the session interaction efficiency is improved.
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Fig. 1 is a schematic hardware structure diagram of an access device for multi-channel service according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a method for accessing a multi-channel service according to a first embodiment of the present invention;
FIG. 3 is a flowchart illustrating a second embodiment of a method for accessing a multi-channel service according to the present invention;
fig. 4 is a flowchart illustrating a third embodiment of an access method for multi-channel services according to the present invention;
fig. 5 is a schematic diagram of a logical structure of an access device for multi-channel service according to the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and do not limit the invention.
The main solution of the embodiment of the invention is as follows: after receiving a session request sent by a user side, acquiring interface information of a user channel corresponding to the session request, and acquiring corresponding protocol information according to the interface information; acquiring a session mode selected by a user; establishing a session connection with a user side according to the protocol information and the session mode; and acquiring the session information and sending the session information to the user side through session connection.
The session connection is established with the user sides of different user channels, so that session interaction with the different accessed user channels is realized, the condition that operation needs to be carried out on platforms corresponding to the user channels is avoided, the unified management of sessions of the different user channels is realized, and the session interaction efficiency is improved.
As one implementation, an access device for a multi-channel service may be as shown in fig. 1.
The embodiment scheme of the invention relates to an access device of multi-channel service, which comprises: a processor 101, e.g. a CPU, a memory 102, a communication bus 103. Wherein a communication bus 103 is used for enabling the connection communication between these components.
The memory 102 may be a high-speed RAM memory or a non-volatile memory (non-volatile memory), such as a disk memory. As shown in fig. 1, a memory 102, which is a computer-readable storage medium, may include therein an access program of a multi-channel service; and the processor 101 may be configured to invoke an access procedure of the multi-channel service stored in the memory 102 and perform the following operations:
after receiving a session request sent by a user side, acquiring interface information of a user channel corresponding to the session request, and acquiring corresponding protocol information according to the interface information;
acquiring a session mode selected by a user;
establishing a session connection with the user side according to the protocol information and the session mode;
and acquiring session information, and sending the session information to a user side through the session connection.
In one embodiment, the processor 101 may be configured to invoke an access procedure of the multi-channel service stored in the memory 102 and perform the following operations:
and detecting that the user side leaves the session connection, deleting the routing information of the session connection and the parameter information of the accessed user side, and generating an offline log of the user side.
In one embodiment, the processor 101 may be configured to invoke an access procedure of the multi-channel service stored in the memory 102 and perform the following operations:
if the session mode is a manual session, acquiring queuing information of a user;
when the queuing information meets a preset queuing strategy, acquiring session information of a customer service end;
and generating the session information in a preset format according to the session information of the customer service end.
In one embodiment, the processor 101 may be configured to invoke an access procedure of the multi-channel service stored in the memory 102 and perform the following operations:
and if the session mode is self-service session, acquiring the session information self-replied by the robot.
In one embodiment, the processor 101 may be configured to invoke an access procedure of the multi-channel service stored in the memory 102 and perform the following operations:
determining cluster nodes connected with the current session;
and routing the session information to the cluster node corresponding to the user side through the cluster node of the customer service side, so that the cluster node corresponding to the user side sends the session information to the corresponding user side.
In one embodiment, the processor 101 may be configured to invoke an access procedure of the multi-channel service stored in the memory 102 and perform the following operations:
judging whether the parameter information of the user side accessed by the user channel meets preset conditions, wherein the preset conditions comprise at least one of maximum access number limitation, blacklist limitation, channel switch control and working time control;
and if the parameter information of the user accessed by the user channel meets a preset condition, executing the step of establishing session connection according to the protocol information and the session mode.
In one embodiment, the processor 101 may be configured to invoke an access procedure of the multi-channel service stored in the memory 102 and perform the following operations:
acquiring management operation input by a management end, wherein the management operation comprises at least one of session monitoring, session insertion and session interception;
and managing the session information according to the management operation of the management terminal.
Based on the hardware architecture of the access device of the multi-channel service, the embodiment of the access method of the multi-channel service is provided.
Referring to fig. 2, fig. 2 is a first embodiment of an access method of a multi-channel service according to the present invention, the access method of the multi-channel service includes the following steps:
and step S10, after receiving a session request sent by a user terminal, acquiring interface information of a user channel corresponding to the session request, and acquiring corresponding protocol information according to the interface information.
Specifically, after receiving a session request sent by a user side, acquiring interface information of a user channel corresponding to the session request, wherein the user channel comprises channels such as WeChat, microblog and mail; the interface information of the user channel can be interface information such as an HTTP interface, an MQ Message interface or a Web service interface, and corresponding communication protocol information is obtained according to the interface information.
And step S20, acquiring the session mode selected by the user.
Specifically, the session modes that the user can select to freely switch include a self-service mode and a manual mode. In the self-service mode, the intelligent robot HTTP interface is called for conversation interaction, so that the intelligent robot and the user side can carry out multi-round conversation interaction. In the manual mode, manual customer service needs to be applied to the converged route, the converged route is distributed with the most appropriate customer service end according to the queuing strategy and the routing strategy, and the distributed client end is used for serving a user initiating a session request.
And step S30, establishing session connection with the user terminal according to the protocol information and the session mode.
Specifically, the session connection with the user side is created according to the protocol information of the interface and the session mode, and in the manual mode, the session connection is used to connect the client side and the user side.
And S40, acquiring session information, and sending the session information to a user side through the session connection.
Specifically, if the session mode is a manual session, obtaining queuing information of the user; when the queuing information meets a preset queuing strategy, acquiring session information of a customer service end; the queuing strategy can allocate the customer service end according to the strategies of least priority of workload, least priority of response times, longest waiting time priority and the like, and can also allocate the customer service end according to the actual service scene, illustratively, the customer service end is allocated according to the conditions before sale, during sale and after sale respectively. And generating session information in a preset format according to the session information of the customer service terminal. The conversation information in the preset format is extracted channel commonality, the message interaction types supported by different channels are adaptive to each other, the conversation information is packaged into a uniform message type, and the conversation information in the preset format can be message types such as text messages, expression messages, picture messages and file messages. The session information in the preset format enables the session information to be globally circulated in the whole system, and the session information can be analyzed and displayed according to the unified rule. Sending the session information to the user side through the session connection, and determining the cluster node of the current session connection; and routing the session information to the cluster node corresponding to the user side through the cluster node of the customer service side so that the cluster node sends the session information to the corresponding user side.
And if the session mode is self-service session, calling an HTTP (hyper text transport protocol) interface of the intelligent robot for interaction, and acquiring session information replied by the intelligent robot.
And detecting that the user side leaves the session connection, deleting the routing information of the session connection and the parameter information of the accessed user side, and generating an offline log of the user side. The offline log can be a message log recorded asynchronously by a data bus for messages sent bidirectionally by the customer service end and the user end, or a message log recorded asynchronously by a data bus for messages sent bidirectionally by the intelligent robot and the user end.
In the technical scheme of the embodiment, after receiving a session request sent by a user side, acquiring interface information of a user channel corresponding to the session request, and acquiring corresponding protocol information according to the interface information; acquiring a session mode selected by a user; establishing a session connection with a user side according to the protocol information and the session mode; and acquiring the session information and sending the session information to the user side through session connection. The session connection is established with the user sides of different user channels, so that session interaction with the different accessed user channels is realized, the condition that operation needs to be carried out on platforms corresponding to the user channels is avoided, the session of the different user channels is uniformly managed, and the session interaction efficiency is improved.
Referring to fig. 3, fig. 3 is a second embodiment of the method for accessing a multi-channel service according to the present invention, and based on the first embodiment, before the step S30, the method further includes:
step S40, judging whether the parameter information of the user side accessed by the user channel meets preset conditions, wherein the preset conditions comprise at least one of maximum access number limitation, blacklist limitation, channel switch control and working time control;
and S50, if the parameter information of the user accessed by the user channel meets a preset condition, executing the step of establishing the session connection according to the protocol information and the session mode.
Specifically, the parameter information of a user side accessed by a user channel is judged, wherein the parameter information comprises a unique identifier of the user, an identifier of an operation channel, a message type and the like.
Judging whether the parameter information of the user side accessed by the user channel meets the preset condition, firstly judging whether the number of the user sides currently accessed by the server reaches the maximum access number limit, if so, not allowing the user side to access, and outputting a prompt of' excessive currently accessed users, please try again later! ". When the number of the accessed user terminals is less than the maximum access number limit, judging whether the user terminal to be accessed is the blacklist limit, if the user terminal to be accessed is in the blacklist limit, reminding the current user terminal of' system fault, please contact the administrator! ". When the user side to be accessed is a normal user, judging whether the user channel corresponding to the current user side in the channel switch control is set to be closed or not, if the user channel corresponding to the current user side is closed, reminding the current user that the current channel artificial customer service is temporarily closed, and asking the user to try to solve the problem through self-service, if the user needs artificial customer service to contact through other channels! ". If the user channel corresponding to the current user side is not closed, judging whether the current time is the working time or not in the working time control, if not, reminding the current user of' the current non-working time, please try again later! If the current time is the working time, the session connection is established according to the protocol information and the session mode.
And judging whether the parameter information of the user side accessed by the user channel meets preset conditions or not, screening the parameter information of the user accessed by the user channel according to maximum access number limitation, blacklist limitation, channel switch control, working time control and the like, and establishing session connection according to protocol information and a session mode after meeting the conditions of maximum access number limitation, blacklist limitation, channel switch control, working time control and the like. The server supports intelligent detection of message contents sent by the user side and the customer service side in a two-way mode.
In the technical scheme of this embodiment, it is determined whether the parameter information of the user side to which the user channel is accessed satisfies a preset condition, and if the parameter information of the user to which the user channel is accessed satisfies the preset condition, a session connection is created according to the protocol information and the session mode. The session connection is established after the parameter information of the user side meets the preset conditions, so that the condition that the user side also establishes the session connection without meeting the session conditions is avoided, and the session establishment efficiency is improved.
Referring to fig. 4, fig. 4 is a third embodiment of the method for accessing a multi-channel service according to the present invention, and based on the first or second embodiment, before the step S40, the method further includes:
step S60, acquiring management operation input by a management end, wherein the management operation comprises at least one of session monitoring, session insertion and session interception;
and step S70, managing the session information according to the management operation of the management terminal.
Specifically, the management end supports operations such as session monitoring, session insertion and session interception, so that an administrator of the management end can intervene in the current session in real time. Under the operation of session monitoring, all messages sent by a user side can be simultaneously routed to an administrator side and displayed, all messages sent by a customer service side can be simultaneously routed to the administrator side and displayed, but the administrator cannot send the messages and only can receive and check the messages. Under the operation of session insertion, all messages sent by the user side can be simultaneously routed to the administrator side and displayed, all messages sent by the customer service side can be simultaneously routed to the administrator side and displayed, the administrator also supports message sending, and messages sent by the administrator can be simultaneously routed to the customer and the seat and displayed. Under the operation of session interception, all messages sent by the user side can be simultaneously routed to the administrator side and displayed, the customer service side can only receive and display the messages and cannot send the messages, the administrator supports receiving the messages sent by the user side and also supports sending the messages to the user side, and the messages sent by the administrator can be simultaneously routed to the customer service side and displayed.
In the technical scheme of the embodiment, the management operation input by a management end is obtained; and managing the session information according to the management operation of the management terminal. The management operation of the management end on the session is used for monitoring or correcting the session, so that the service level of the user end is improved, and the session experience of the user end is ensured.
Referring to fig. 5, the present invention also provides an access apparatus for a multi-channel service, including:
the acquiring module 100 is configured to acquire interface information of a user channel corresponding to a session request after receiving the session request sent by a user side, and acquire corresponding protocol information according to the interface information;
a determining module 200, configured to obtain a session mode selected by a user;
a creating module 300, configured to create a session connection with the user end according to the protocol information and the session mode;
the session module 400 is configured to obtain session information and send the session information to a user side through the session connection.
In an embodiment, in acquiring session information and sending the session information to a user side through the session connection, the session module 400 is specifically configured to:
and detecting that the user side leaves the session connection, deleting the routing information of the session connection and the parameter information of the accessed user side, and generating an offline log of the user side.
In an embodiment, in terms of obtaining session information, the session module 400 is specifically configured to:
if the session mode is a manual session, acquiring queuing information of a user;
when the queuing information meets a preset queuing strategy, acquiring session information of a customer service end;
and generating session information in a preset format according to the session information of the customer service terminal.
In an embodiment, in terms of obtaining session information, the session module 400 is specifically configured to:
and if the session mode is self-service session, acquiring the session information self-replied by the robot.
In an embodiment, in sending the session information to the user through the session connection, the session module 400 is specifically configured to:
determining cluster nodes connected with the current session;
and routing the session information to the cluster node corresponding to the user side through the cluster node of the customer service side, so that the cluster node corresponding to the user side sends the session information to the corresponding user side.
In an embodiment, in terms of creating a session connection according to the protocol information and the session mode, the creating module 300 is specifically configured to:
judging whether the parameter information of the user side accessed by the user channel meets a preset condition, wherein the preset condition comprises at least one of maximum access number limitation, blacklist limitation, channel switch control and working time control;
and if the parameter information of the user accessed by the user channel meets the preset condition, executing the step of establishing the session connection according to the protocol information and the session mode.
In an embodiment, in terms of sending the session information to the user end through the session connection, the session module 400 is specifically configured to:
acquiring management operation input by a management terminal, wherein the management operation comprises at least one of session monitoring, session insertion and session interception;
and managing the session information according to the management operation of the management terminal.
The present invention also provides an access device for a multi-channel service, which includes a memory, a processor, and an access program for a multi-channel service stored in the memory and executable on the processor, and when the access program for a multi-channel service is executed by the processor, the access program for a multi-channel service implements the steps of the access method for a multi-channel service according to the above embodiments.
The present invention also provides a computer-readable storage medium storing an access program of a multi-channel service, which when executed by a processor implements the steps of the method for accessing a multi-channel service according to the above embodiment.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, system, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, system, article, or apparatus. Without further limitation, an element defined by the phrases "comprising one of 8230; \8230;" 8230; "does not exclude the presence of additional like elements in a process, system, article, or apparatus that comprises the element.
Through the above description of the embodiments, those skilled in the art will clearly understand that the system of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a computer-readable storage medium (such as ROM/RAM, magnetic disk, optical disk) as described above, and includes instructions for enabling a terminal device (such as a mobile phone, a computer, a parking management device, an air conditioner, or a network device) to execute the system according to the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention, and all equivalent structures or equivalent processes performed by the present invention or directly or indirectly applied to other related technical fields are also included in the scope of the present invention.
Claims (10)
1. An access method for a multi-channel service, the access method for the multi-channel service comprising:
after receiving a session request sent by a user side, acquiring interface information of a user channel corresponding to the session request, and acquiring corresponding protocol information according to the interface information;
acquiring a session mode selected by a user;
establishing a session connection with the user side according to the protocol information and the session mode;
and acquiring session information, and sending the session information to a user side through the session connection.
2. The method for accessing multi-channel service according to claim 1, wherein after the step of obtaining the session information and sending the session information to the user terminal through the session connection, further comprising:
and detecting that the user side leaves the session connection, deleting the routing information of the session connection and the parameter information of the accessed user side, and generating an offline log of the user side.
3. The method for accessing a multi-channel service of claim 1, wherein the step of acquiring session information comprises:
if the session mode is a manual session, acquiring queuing information of a user;
when the queuing information meets a preset queuing strategy, acquiring session information of a customer service end;
and generating session information in a preset format according to the session information of the customer service terminal.
4. The method for accessing the multi-channel service of claim 1, wherein the step of acquiring the session information comprises:
and if the session mode is self-service session, acquiring session information replied by the robot in a self-service mode.
5. The method of accessing a multi-channel service of claim 3, wherein the step of sending the session information to the user through the session connection comprises:
determining cluster nodes connected with the current session;
and routing the session information to the cluster node corresponding to the user side through the cluster node of the customer service side, so that the cluster node corresponding to the user side sends the session information to the corresponding user side.
6. The method of accessing a multi-channel service of claim 1, wherein the step of creating a session connection according to the protocol information and the session mode is preceded by the step of:
judging whether the parameter information of the user side accessed by the user channel meets a preset condition, wherein the preset condition comprises at least one of maximum access number limitation, blacklist limitation, channel switch control and working time control;
and if the parameter information of the user accessed by the user channel meets the preset condition, executing the step of establishing the session connection according to the protocol information and the session mode.
7. The method for accessing multi-channel service according to claim 1, wherein the step of sending the session information to the user terminal through the session connection is preceded by:
acquiring management operation input by a management end, wherein the management operation comprises at least one of session monitoring, session insertion and session interception;
and managing the session information according to the management operation of the management terminal.
8. An access device for a multi-channel service, the access device comprising:
the acquisition module is used for acquiring interface information of a user channel corresponding to a session request after receiving the session request sent by a user side, and acquiring corresponding protocol information according to the interface information;
the determining module is used for acquiring a session mode selected by a user;
the creating module is used for creating session connection with the user side according to the protocol information and the session mode;
and the session module is used for acquiring session information and sending the session information to the user side through the session connection.
9. An access device for a multi-channel service, comprising a memory, a processor and an access program for a multi-channel service stored in the memory and executable on the processor, wherein the access program for a multi-channel service, when executed by the processor, implements the steps of the access method for a multi-channel service according to any one of claims 1-7.
10. A computer readable storage medium, wherein the computer readable storage medium stores an access program of a multi-channel service, which when executed by a processor implements the steps of the access method of the multi-channel service of any one of claims 1-7.
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