CN106549982A - Car networking service system - Google Patents
Car networking service system Download PDFInfo
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- CN106549982A CN106549982A CN201510590813.5A CN201510590813A CN106549982A CN 106549982 A CN106549982 A CN 106549982A CN 201510590813 A CN201510590813 A CN 201510590813A CN 106549982 A CN106549982 A CN 106549982A
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- terminal
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
Abstract
The present invention proposes a kind of car networking service system, including：Mobile terminal, car-mounted terminal, point-of-sale terminal, calling terminal, TV terminals, PC terminals, multiple application servers and cloud service platform, wherein, cloud service platform is for being counted and collected to the information that mobile terminal, car-mounted terminal, point-of-sale terminal, calling terminal, TV terminals and PC terminals are provided, and the information provided according to mobile terminal, car-mounted terminal, point-of-sale terminal, calling terminal, TV terminals and PC terminals sets up the individual information pattern of user, and the instruction of receive user, and call corresponding application server to provide a user with service.The system of the present invention with cloud service as core, through vehicle is pre-sales, mid-sales, the information interchange of links after sale, improve service quality and user experience.
Description
Technical field
The present invention relates to technical field of automotive electronics, more particularly to a kind of car networking service system.
Background technology
In recent years, internet thinking gradually penetrates into industry-by-industry and field, automobile industry start to occur car networking and
Telematics functions with service, but up to the present, vehicle service side only provide the user the network savvy of single type or
Service, therefore, service quality does not reach the demand of user so that the Experience Degree of user is not high.
The content of the invention
It is contemplated that at least solving one of technical problem in above-mentioned correlation technique to a certain extent.
For this purpose, it is an object of the invention to propose a kind of car networking service system, the system with cloud service as core, through car
The information interchange of pre-sales, mid-sales, after sale links, improves service quality and user experience.
To achieve these goals, embodiments of the invention propose a kind of car networking service system, including mobile terminal, car
Mounted terminal, point-of-sale terminal, calling terminal, TV terminals, PC terminals, multiple application servers and for the mobile terminal, institute
State the cloud service of car-mounted terminal, the point-of-sale terminal, the calling terminal, the TV terminals and the PC Terminal for service
Platform, wherein, the TV terminals, for receiving pushed information that the cloud service platform pushes and being shown to user；
The mobile terminal and the PC terminals, for obtaining the instruction of the user, and the instruction are sent to the cloud service
Platform, and receive the service content of the cloud service platform feedback；The car-mounted terminal, for the mobile terminal and
The cloud service platform is communicated, and receives the service content of the cloud service platform feedback；The point-of-sale terminal, is used for
Behavioural information during user's access automobile trading firm is obtained, and the hobby letter of the user is analyzed according to the behavioural information
Breath, and the preference information is sent to the cloud service platform so that the cloud service platform according to the preference information to institute
The mobile terminal or PC terminals or TV terminals for stating user pushes corresponding advertising message；The calling terminal, for receiving user
Calling, and according to the cloud service platform provide userspersonal information's model provide service for the user；It is the plurality of
Application server, for providing application service；The cloud service platform, for the mobile terminal, the car-mounted terminal,
The information that the point-of-sale terminal, the calling terminal, the TV terminals and the PC terminals are provided is counted and is collected, and
According to the mobile terminal, the car-mounted terminal, the point-of-sale terminal, the calling terminal, the TV terminals and the PC
The information that terminal is provided sets up the individual information pattern of the user, and the instruction of the reception user, and calls corresponding
Application server provides service to the user.
Car networking service system according to embodiments of the present invention, with cloud service platform as core, is connected to mobile terminal, vehicle-mounted
Terminal, point-of-sale terminal, calling terminal, TV terminals, PC terminals and multiple application servers, namely run through vehicle it is pre-sales,
The information interchange of mid-sales, after sale links, and by cooperating between above-mentioned each terminal, provide the user comprehensive
Service and experience, so as to improve service quality and user experience.
In addition, car networking service system according to the above embodiment of the present invention can also have following additional technical characteristic：
In some instances, also include：Depot's production line terminal, for obtain user's orders for vehicles manufacturing schedule information and
Assembling image information, and sends to the cloud service platform, so that the cloud service platform is by the mobile terminal, described
TV terminals or the PC terminals provide the manufacturing schedule information and assembling image information to the user.
In some instances, also include：Terminal, obtains the fault message of vehicle for passing through the cloud service platform after sale.
In some instances, the terminal after sale, is additionally operable to the image information for obtaining after-sales service or the vehicle in maintenance, and
Send to the cloud service platform, so that the cloud service platform is by the mobile terminal, the TV terminals or the PC
Image information of the terminal to the vehicle in the user offer after-sales service or maintenance.
In some instances, also include：Total monitor terminal, for by the cloud service platform obtain the mobile terminal,
The car-mounted terminal, the point-of-sale terminal, the calling terminal, the TV terminals, the PC terminals, the terminal after sale
Or depot's production line terminal display content and play.
In some instances, total monitor terminal, is additionally operable to the mobile terminal, the car-mounted terminal, the sale
Terminal, the calling terminal, the TV terminals, the PC terminals or depot's production line terminal carry out rights management.
In some instances, the terminal after sale, is additionally operable to according to the fault message of vehicle generation maintenance policy, and to
Maintenance personal pushes the maintenance policy.
In some instances, the calling terminal includes for the service that the user provides：Vehicle location inquiry, vehicle trouble
Technical support and rescue service.
In some instances, the TV terminals are the intelligent television of networking.
In some instances, the behavioural information when user accesses automobile trading firm includes：The IP address of user, user
Position, user browse product and browse duration.
The additional aspect and advantage of the present invention will be set forth in part in the description, and partly will become bright from the following description
It is aobvious, or recognized by the practice of the present invention.
Description of the drawings
The above-mentioned and/or additional aspect and advantage of the present invention is will be apparent from from the description with reference to accompanying drawings below to embodiment
With it is easy to understand, wherein：
Fig. 1 is the structured flowchart of car networking service system according to an embodiment of the invention.
Specific embodiment
Embodiments of the invention are described below in detail, the example of the embodiment is shown in the drawings, wherein identical from start to finish
Or similar label represents same or similar element or the element with same or like function.Retouch below with reference to accompanying drawing
The embodiment stated is exemplary, is only used for explaining the present invention, and is not considered as limiting the invention.
Below in conjunction with Description of Drawings car networking service system according to embodiments of the present invention.
Fig. 1 is the structured flowchart of car networking service system according to an embodiment of the invention.As shown in figure 1, the car networking
Service system includes：Mobile terminal 20, car-mounted terminal 40, point-of-sale terminal 50, calling terminal 60, TV terminals 10, PC
Terminal 30,110 (not shown) of multiple application servers and be mobile terminal 20, car-mounted terminal 40, point-of-sale terminal
50th, calling terminal 60, TV terminals 10 and PC terminals 30 provide the cloud service platform 70 of service.
Wherein, TV terminals 10 are used to receive the pushed information of the push of cloud service platform 70 and be shown to user.Specifically showing
In example, the intelligent television that TV terminals 10 are for example, networked.In specific implementation process, for example, vapour is played by TV terminals 10
The sale advertising of car, so as to user's understanding, understands associated vehicle product.If intelligent television of the user using networking, can be with
The official website of the automobile production manufacturer is directly accessed by TV, if now user authorizes, cloud service platform 70 directly can be received
The collection IP address of user, position, browse product, browse the information such as duration, and its possibility is pushed for user's focus
Information interested.The purchase if user has placed an order, can directly inquire about manufacturing schedule, or even play next spontaneous in TV terminals 10
Real-time video in producing line.If the automobile of user can also inquire about maintenance progress, very in TV terminals 10 in maintenance process
To the real-time video for checking maintenance.
Mobile terminal 20 and PC terminals 30 are used for the instruction for obtaining user, and send instructions to cloud service platform 70, Yi Jijie
Receive the service content of the feedback of cloud service platform 70.
In specific implementation process, for example, user can access the official website of automobile production manufacturer by PC terminals 30, and official website can be thrown
Put the information such as company introduction, product introduction, if user authorize, cloud service platform 70 directly can collect such as user IP address,
Position, browse product, browse the information such as duration, and the information which may be interested is pushed for user's focus.If user
Placed an order purchase, and manufacturing schedule, or even the real-time video checked on production line can be directly inquired about in PC terminals 30.If
The automobile of user can also inquire about maintenance progress, or even the real-time video for checking maintenance in PC terminals 30 in maintenance process.
In a particular embodiment, mobile terminal 20 is, for example, smart mobile phone.So, cellphone subscriber can pass through correlation APP softwares
Or the official website of browser access automobile production manufacturer, obtain and the 30 identical service of PC terminals, here is omitted.Enter one
Step ground, for the car owner of automobile, can download the APP softwares for installing the automobile production manufacturer specialty, can be obtained after ID certifications
Remotely control car, information of vehicles inquiry, navigation, insurance, used car, for drive and with car machine link etc. omnibearing clothes
Business.
Car-mounted terminal 40 is for being communicated with mobile terminal 20 and cloud service platform 70, and receives the feedback of cloud service platform 70
Service content.Specifically, car-mounted terminal 40 is the vehicle intelligent terminal of automobile, and which possesses the function of making a phone call and network,
User onboard can get in touch with calling terminal 60 by phone to enjoy the live customer service of automobile production manufacturer, and a such as key is led
Boat.Various remote service functions can be enjoyed by networking, or more preferably work(close with smart mobile phone (mobile terminal 20) is obtained
And can experience, such as consume in the fact of Online Music, map, line.Simultaneously by network can the fault message of vehicle or
Traveling related data uploads to cloud service platform 70, for the extension for diagnosing, keeping in repair and user mobile phone APP is serviced, for example, goes
Sail track, antitheft warning, used car assessment etc..
Point-of-sale terminal 50 is used to obtain behavioural information during user's access automobile trading firm, and analyzes user's according to behavioural information
Preference information, and preference information is sent to cloud service platform 70 so that cloud service platform 70 according to shifting from preference information to user
Dynamic terminal 20 or PC terminals 30 or TV terminals 10 push corresponding advertising message.Wherein, in some instances, user accesses vapour
Behavioural information during car store for example includes：The IP address of user, the position of user, when browsing product and browsing of user
It is long.In specific implementation process, for example, camera, the row of all users in acquisition shop are configured in the merchandising locations such as 4S shops
The modes such as positioning software are installed and obtain a certain customer position information for information, and combination interior WIFI and two-dimensional code scanning, then
These information are uploaded to into cloud service platform 70 and total monitor terminal.In cloud service platform 70 and total monitor terminal analysis user's row
For rear, user's focus information (i.e. the preference information of user) is therefrom extracted, so can directly in the display of point-of-sale terminal 50
Targetedly sales tactics is sent on screen, also will the preference information of user send to cloud service platform 70 so that cloud service
Platform 70 pushes corresponding advertising message to the mobile terminal 20 or PC terminals 30 or TV terminals 10 of user according to preference information.
That is, the public media of point-of-sale terminal 50 is realized by electrical screen, it is to avoid due to the height that papery version public media causes
The shortcoming of cost, and have the advantages that renewal speed is fast.Meanwhile, point-of-sale terminal 50 will be whole to the service process of client
Monitoring, realizes customer resources sharing, can excavate potential customers to greatest extent.
Calling terminal 60 is used for the calling for receiving user, and the userspersonal information's model provided according to cloud service platform 70 is use
Family provides service.Specifically, the service that calling terminal 60 is provided the user for example includes：Vehicle location inquiry, vehicle trouble
Technical support and rescue service etc..Specifically, calling terminal is the artificial speech of the Customer Service Center of automobile production manufacturer
Service platform, can provide vehicle location inquiry, vehicle trouble technical support, rescue etc. for which with the phone of listening user
The service of each side.
Multiple application servers 110 are used to provide application service.
Cloud service platform 70 is for mobile terminal 20, car-mounted terminal 40, point-of-sale terminal 50, calling terminal 60, TV terminals 10
The information provided with PC terminals 30 is counted and is collected, and according to mobile terminal 20, car-mounted terminal 40, point-of-sale terminal 50,
The information that calling terminal 60, TV terminals 10 and PC terminals 30 are provided sets up the individual information pattern of user, and receive user
Instruction, and call corresponding application server 110 to provide a user with service.Specifically, service cloud platform 70 is the car networking
The core of service system, cloud service platform 70 can be supported to access each terminal, extract the data of each terminal, are each end
End sends data, but also accesses charge system, Subscriber Management System etc., and expansible access third party's service is provided
Business, is pre-sales automobile, mid-sales, each Terminal for service information after sale.
Further, as shown in figure 1, the car networking service system for example also includes depot production line terminal 80.Depot's production line
Terminal 80 is used for the manufacturing schedule information for obtaining user's orders for vehicles and assembling image information, and sends to cloud service platform 70,
So that cloud service platform 70 provides a user with manufacturing schedule information and assembling by mobile terminal 20, TV terminals 10 or PC terminals 30
Image information.Specifically, depot's production line terminal 80 is for example provided with camera and PC equipment, can be from cloud service platform
70 obtain and process electronic order, realize customizing production, while can be information such as the videos of manufacturing schedule and assembly manipulation
Pass cloud service platform 70 and total monitor terminal back, so that other terminals are checked.
Further, the system for example also includes terminal 90 after sale, for the failure letter of vehicle is obtained by cloud service platform 70
Breath.More specifically, terminal 90 is additionally operable to generate maintenance policy according to the fault message of vehicle after sale, and pushes away to maintenance personal
Send maintenance policy.Further, terminal 90 is additionally operable to the image information for obtaining after-sales service or the vehicle in maintenance after sale, and
Send to cloud service platform 70, so that cloud service platform 70 is carried to user by mobile terminal 20, TV terminals 10 or PC terminals 30
For the image information of the vehicle in after-sales service or maintenance.In other words, in specific implementation process, for example, terminal 70 after sale
For example it is arranged in each 4S shop and maintenace point, the fault message that cloud service platform 70 inquires about maintenance vehicle can be reached by,
Technical information is provided for maintenance and scheme recommends (generate and push maintenance policy).While the first-class prison of shooting of terminal 90 after sale
Maintenance progress and video can be uploaded cloud service platform 70, so that other terminals are checked by control equipment in real time.That is,
Terminal 90 will be reduced the bad rope in market by complete monitoring so as to the transparence for realizing keeping in repair to the maintenance process of vehicle after sale
Pay for, lift the loyalty of user, meanwhile, maintenance process is obtained the remote technology of our department and supports, so as to reduce maintenance cost,
Improve after market profit.
Further, the system for example also include total monitor terminal 100, for by cloud service platform 70 obtain mobile terminal 20,
Car-mounted terminal 40, point-of-sale terminal 50, calling terminal 60, TV terminals 10, after sale PC terminals 30, terminal 90 or depot's production line
The display content of terminal 80 is simultaneously played.More specifically, total monitor terminal 100 be additionally operable to mobile terminal 20, car-mounted terminal 40,
Point-of-sale terminal 50, calling terminal 60, TV terminals 10, PC terminals 30 or depot production line terminal 80 carry out rights management.In tool
In body implementation process, for example, total monitor terminal 100 can extract any one end in other terminals by cloud service platform 70
The data message at end, and the video information of each terminal is obtained in real time, by the analysis to these mass data, automobile life
Produce manufacturer and can make new strategic commanding, adjustment sale at any time, after sale strategy.Total monitor terminal 100 can also authorize transmission
The security information of other terminals, there is provided the binding information of the more perfect function services of user, such as user identity and vehicle ID,
User is by the car door opening service of calling terminal 60, the online upgrading mandate of car-mounted terminal 40 etc..That is, chief inspector
Control terminal 100 can realize being uniformly controlled and specific publicity to 50 display screen of point-of-sale terminal by cloud service platform 70, while real
Now to mobile terminal 20, car-mounted terminal 40, point-of-sale terminal 50, calling terminal 60, TV terminals 10, PC terminals 30, whole after sale
End 90 or long-range total monitoring of depot production line terminal 80.
To sum up, car networking service system according to embodiments of the present invention, with cloud service platform as core, be connected to mobile terminal,
Car-mounted terminal, point-of-sale terminal, calling terminal, TV terminals, PC terminals and multiple application servers, namely run through vehicle and sell
Before, mid-sales, the information interchange of links after sale, and by cooperating between above-mentioned each terminal, provide the user complete
The service and experience in orientation, so as to improve service quality and user experience.
In describing the invention, it is to be understood that term " " center ", " longitudinal direction ", " horizontal ", " length ", " width ",
" thickness ", " on ", D score, "front", "rear", "left", "right", " vertical ", " level ", " top ", " bottom " " interior ", " outward ",
The orientation or position relationship of the instruction such as " clockwise ", " counterclockwise ", " axial direction ", " radial direction ", " circumference " is based on shown in the drawings
Orientation or position relationship, be for only for ease of description the present invention and simplify description, rather than indicate or imply indication device or
Element with specific orientation, with specific azimuth configuration and operation, therefore must be not considered as limiting the invention.
Additionally, term " first ", " second " be only used for describe purpose, and it is not intended that indicate or imply relative importance or
Person implies the quantity of the technical characteristic for indicating indicated.Thus, define " first ", the feature of " second " can express or
Implicitly include at least one this feature.In describing the invention, " multiple " are meant that at least two, such as two,
Three etc., unless otherwise expressly limited specifically.
In the present invention, unless otherwise clearly defined and limited, the art such as term " installation ", " being connected ", " connection ", " fixation "
Language should be interpreted broadly, for example, it may be fixedly connected, or be detachably connected, or it is integral；Can be machinery
Connection, or electrical connection；Can be joined directly together, it is also possible to be indirectly connected to by intermediary, can be two units
The interaction relationship of connection or two elements inside part, unless otherwise clearly restriction.For the ordinary skill of this area
For personnel, above-mentioned term concrete meaning in the present invention can be understood as the case may be.
In the present invention, unless otherwise clearly defined and limited, fisrt feature second feature " on " or D score can be
One and second feature directly contact, or the first and second features pass through intermediary mediate contact.And, fisrt feature is
Two features " on ", " top " and " above " but fisrt feature are directly over second feature or oblique upper, or are merely representative of first
Characteristic level is highly higher than second feature.Fisrt feature second feature " under ", " lower section " and " below " can be fisrt feature
Immediately below second feature or obliquely downward, or fisrt feature level height is merely representative of less than second feature.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specific example ",
Or the description of " some examples " etc. means the specific features, structure, material or the feature bag that describe with reference to the embodiment or example
It is contained at least one embodiment or example of the present invention.In this manual, to the schematic representation of above-mentioned term necessarily
It is directed to identical embodiment or example.And, the specific features of description, structure, material or feature can be arbitrary
Combined in individual or multiple embodiments or example in an appropriate manner.Additionally, in the case of not conflicting, the skill of this area
The feature of the different embodiments or example described in this specification and different embodiments or example can be combined by art personnel
And combination.
Although embodiments of the invention have been shown and described above, it is to be understood that above-described embodiment be it is exemplary,
It is not considered as limiting the invention, one of ordinary skill in the art within the scope of the invention can be to above-described embodiment
It is changed, changes, replacing and modification.
Claims (10)
1. a kind of car networking service system, it is characterised in that including mobile terminal, car-mounted terminal, point-of-sale terminal, calling eventually
End, TV terminals, PC terminals, multiple application servers and for the mobile terminal, the car-mounted terminal, the point-of-sale terminal,
The cloud service platform of the calling terminal, the TV terminals and the PC Terminal for service, wherein,
The TV terminals, for receiving pushed information that the cloud service platform pushes and being shown to user；
The mobile terminal and the PC terminals, for obtaining the instruction of the user, and the instruction are sent to the cloud
Service platform, and receive the service content of the cloud service platform feedback；
The car-mounted terminal, for being communicated with the mobile terminal and the cloud service platform, and receives the cloud service
The service content of platform feedback；
The point-of-sale terminal, for obtaining behavioural information during user's access automobile trading firm, and believes according to the behavior
The preference information of the breath analysis user, and the preference information is sent to the cloud service platform so that the cloud service is put down
Platform pushes corresponding advertising message to the mobile terminal or PC terminals or TV terminals of the user according to the preference information；
The calling terminal, for receiving the calling of user, and the userspersonal information's mould provided according to the cloud service platform
Type provides service for the user；
The plurality of application server, for providing application service；
The cloud service platform, for the mobile terminal, the car-mounted terminal, the point-of-sale terminal, the calling end
The information that end, the TV terminals and the PC terminals are provided is counted and is collected, and according to the mobile terminal, the car
The information that mounted terminal, the point-of-sale terminal, the calling terminal, the TV terminals and the PC terminals are provided sets up the use
The individual information pattern at family, and the instruction of the user is received, and call corresponding application server to provide to the user
Service.
2. car networking service system as claimed in claim 1, it is characterised in that also include：
Depot's production line terminal, for obtain user's orders for vehicles manufacturing schedule information and assembling image information, and send to
The cloud service platform so that the cloud service platform by the mobile terminal, the TV terminals or the PC terminals to institute
State user and the manufacturing schedule information and assembling image information are provided.
3. car networking service system as claimed in claim 1 or 2, it is characterised in that also include：
Terminal, obtains the fault message of vehicle for passing through the cloud service platform after sale.
4. car networking service system as claimed in claim 3, it is characterised in that the terminal after sale, is additionally operable to acquisition and sells
The image information of the vehicle in keeping in repair afterwards or maintaining, and send to the cloud service platform, so that the cloud service platform passes through
The mobile terminal, the TV terminals or the PC terminals are to the vehicle in the user offer after-sales service or maintenance
Image information.
5. car networking service system as claimed in claim 3, it is characterised in that also include：
Total monitor terminal, for obtaining the mobile terminal, the car-mounted terminal, the sale by the cloud service platform
Terminal, the calling terminal, the TV terminals, the PC terminals, the terminal after sale or depot's production line terminal
Display content is simultaneously played.
6. car networking service system as claimed in claim 5, it is characterised in that total monitor terminal, is additionally operable to institute
State mobile terminal, the car-mounted terminal, the point-of-sale terminal, the calling terminal, the TV terminals, the PC terminals or
Depot's production line terminal carries out rights management.
7. car networking service system as claimed in claim 3, it is characterised in that the terminal after sale, is additionally operable to according to institute
The fault message for stating vehicle generates maintenance policy, and pushes the maintenance policy to maintenance personal.
8. car networking service system as claimed in claim 1, it is characterised in that the calling terminal is provided for the user
Service include：Vehicle location inquiry, vehicle trouble technical support and rescue service.
9. car networking service system as claimed in claim 1, it is characterised in that the TV terminals are the intelligent television of networking.
10. car networking service system as claimed in claim 1, it is characterised in that when the user accesses automobile trading firm
Behavioural information includes：The IP address of user, the position of user, user browse product and browse duration.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510590813.5A CN106549982A (en) | 2015-09-16 | 2015-09-16 | Car networking service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510590813.5A CN106549982A (en) | 2015-09-16 | 2015-09-16 | Car networking service system |
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| CN106549982A true CN106549982A (en) | 2017-03-29 |
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ID=58361715
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510590813.5A Pending CN106549982A (en) | 2015-09-16 | 2015-09-16 | Car networking service system |
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| CN108259675A (en) * | 2018-02-07 | 2018-07-06 | 安徽星网软件技术有限公司 | A kind of return the vehicle to the garage and knock off inventory making system and method based on car networking |
| CN108510291A (en) * | 2018-03-12 | 2018-09-07 | 北京图新智盛信息技术有限公司 | Automobile Life cycle service platform based on car networking and method of servicing |
| CN108549747A (en) * | 2018-03-27 | 2018-09-18 | 温州大学 | A kind of method and system carrying out virtual emulation to breaker assembling line |
| CN109120698A (en) * | 2018-08-20 | 2019-01-01 | 广东翼卡车联网服务有限公司 | A method of realizing automobile test ride live streaming media service |
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