CN106506882A - A kind of method for improving mobile phone outgoing call efficiency - Google Patents
A kind of method for improving mobile phone outgoing call efficiency Download PDFInfo
- Publication number
- CN106506882A CN106506882A CN201611064762.3A CN201611064762A CN106506882A CN 106506882 A CN106506882 A CN 106506882A CN 201611064762 A CN201611064762 A CN 201611064762A CN 106506882 A CN106506882 A CN 106506882A
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- China
- Prior art keywords
- client
- cti
- mobile phone
- outgoing call
- platform
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2218—Call detail recording
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Human Computer Interaction (AREA)
- Computer Networks & Wireless Communication (AREA)
- Mobile Radio Communication Systems (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a kind of method for improving mobile phone outgoing call efficiency, user logs in CTI platforms by mobile phone app first, input represents the specific character of corresponding client, then CTI platforms judge the sorted group belonging to this client, set up platform concordance list, as the client for having the corresponding sorted group of user's call request, CTI platform search index tables, according to service needed automatic dialing target customer.The present invention can be truly realized the efficient outgoing call of mobile phone, it is to avoid caused by repeating outgoing call, the time wastes, and effectively achieves autgmentability and the transplantability of system.The system that the method builds can be applied in the terminals such as household machine, local area network platform or cell phone, panel computer with set of, and application type is extensive.
Description
Technical field
The invention discloses a kind of method for improving mobile phone outgoing call efficiency, is related to information services, belongs to call platform
Field.
Background technology
The mode of enterprise marketing personnel black phone marketing is directly to contact client by mobile phone or landline telephone, promotes
Corresponding service, client are poor for Stranger Calls perceptibility, and marketing success rate is relatively low, and sales force cannot enter for outgoing call situation
Line flag, can cause to repeat outgoing call, cause waste of time.
CTI technology is sent out from traditional computer telephone integration (Computer Telephony Integration) technology
Exhibition and come, be initially intended to computer technology is applied in telephone system, can automatically to phone in signaling information enter
Row identifying processing, and by setting up relevant speech channel connection, and predetermined recording file, switching calling etc. is transmitted to user.This
Mean that CTI technology will not only process traditional call voice, and will process including other forms such as fax, Emails
Information medium.Two big field of CTI technological leapfroggings computer technology and telecommunication technology, there is provided some typical services be mainly based on
The message system of user equipment (CPE), Interaction Voice Response, call center system, value-added service, IP phone etc..
In prior art, the Chinese patent application " " personal information for telephone network of such as Application No. 02155383.1
The implementation method of ancillary technique " business ", and for example the Chinese patent application of Application No. 200810024769.1 is " a kind of general next
The method that words management platform realization continues to Call Forwarding Unconditional user " discloses some and realizes telex network using management platform
The method of management, but, prior art also all also has the not high many disadvantages of platform utilization rate.
Content of the invention
For the defect that prior art is present, the invention provides a kind of method for improving mobile phone outgoing call efficiency.
The present invention is adopted the technical scheme that：A kind of method for improving mobile phone outgoing call efficiency, first user pass through mobile phone app
CTI platforms are logged in, input represents the specific character of corresponding client, and then CTI platforms judge the sorted group belonging to this client, set up
Platform concordance list, as the client for having the corresponding sorted group of user's call request, CTI platform search index tables, according to service needed
Automatic dialing target customer；Wherein described CTI platforms include cti server, ivr server, virtual client server；Described
Ivr server is used for for Client Enterprise information logging in CTI platforms by ivr server, and input represents the specific character of its classification；
Virtual client server is used for judging the classification group belonging to this client；Cti server is used for working as the corresponding class of user's call request
During other group of client, according to service needed outgoing call to corresponding client.
Further, when user dials customer phone by mobile phone A PP, APP calls CTI platform web service first
Interface, client's number is stored to platform concordance list, while calling mobile phone dial, place calls central platform Number for access；Electricity
After words access calling central platform, Call Center Platform search index table, and automatic dialing target customer, Client handset shows to be looked forward to
The external unified number of industry；After client answers, user directly converses with client；After end of conversation, outgoing call can be carried out on mobile phone
As a result record, during contact next time, it can be seen that calling record before and outgoing call result.
Further, user is input on cell phone keyboard specific using the mobile phone of oneself when current talking is not terminated
Prefix character adds the phone number of another client again, after CTI platforms are received, through judging and processing, to described another
An outer client initiates call request, realizes group chat function.
Further, the particular prefix character being input on cell phone keyboard adds the phone number of third party user again,
This group of character string by ivr server in voice plate card capture and be sent to CTI and judged and processed；Cti server
Control PBX initiates call request to third party user again, while in addition CTI platforms recall, and recording resource is recorded all the way.
Further, described particular prefix character can be the certain implication of pre-set representative alphabetical, digital,
One or several combination of additional character.
Further, during client's clawback subscriber phone, can be flat by single IVR service systems automated log on CTI
Platform, CTI platforms judge the classification group belonging to this outside line client, carry out custom partitioning to this client, and record this outside line client
Serviceable condition data.
The invention has the beneficial effects as follows：Application this programme, can just be truly realized the efficient outgoing call of mobile phone, it is to avoid repeat outer
Exhale the caused time to waste, effectively achieve autgmentability and the transplantability of system.The system can be applied to house with set of
With in the terminal such as machine, local area network platform or cell phone, panel computer, application type is extensive.
Description of the drawings
Fig. 1 is the state block diagram of the present invention.
Specific embodiment
The present invention is described in detail with specific embodiment below in conjunction with the accompanying drawings.
A kind of method for improving mobile phone outgoing call efficiency, first user log in CTI platforms by mobile phone app, and it is right that input is represented
The specific character of client is answered, then CTI platforms judge the sorted group belonging to this client, set up platform concordance list, exhaled when there is user
During the client for being the corresponding sorted group of request, CTI platform search index tables, according to service needed automatic dialing target customer；Wherein
Described CTI platforms include cti server, ivr server, virtual client server；The ivr server is used for looking forward to client
Industry information logs in CTI platforms by ivr server, and input represents the specific character of its classification；Virtual client server is used for sentencing
The classification group that breaks belonging to this client；Cti server is used for as the client for having the corresponding classification group of user's call request, according to business
Outgoing call is needed to corresponding client.
The present invention main flow be：（1）User logs in CTI platforms, by mobile phone dialing platform Number for access；（2）CTI puts down
Platform processes user of incoming call, and the client's number for judging to need outgoing call；（3）CTI platforms call outside line client；（4）Give connection to external call visitor
Family rear platform is recorded.
Based on the preferred of said method, when user dials customer phone by mobile phone A PP, APP calls CTI platforms first
Web service interfaces, client's number is stored to platform concordance list, while calling mobile phone dial, place calls center is put down
Platform Number for access；After telephony access Call Center Platform, Call Center Platform search index table, and automatic dialing target customer, visitor
Family mobile phone shows the external unified number of enterprise；After client answers, user directly converses with client；After end of conversation, can be in hand
Outgoing call result record is carried out on machine, during contact next time, it can be seen that calling record before and outgoing call result.
Specifically, CTI, is compuphone, is to manage call with computer.It refers to computerized exhaling
Center is cried, calling is directly connected to correct place, sometimes it can be used to describe computer management call, can be with
Think that computer is exactly a call center.
IVR (Interactive Voice Response) i.e. interactive voice response, can improve the matter of calling service
Measure and save expense.IVR is a kind of powerful phone automatic service system.In integrated Call Center Platform, IVR is first
A subsystem before this, it realize the standard feature of a Call Center Platform with other subsystems collaborations；Secondly it is again
One can be used alone in the occasion for only needing to IVR with the autonomous system of isolated operation, maintenance and upgrading.
PBX, i.e. subscriber exchange, also referred to as programme-controlled exchange, complete between enterprises and and public telecommunication network
Telephone exchange, and by phone, fax, the function such as modem merges.
In addition the present invention in, when user using the mobile phone of oneself when current talking is not terminated, on cell phone keyboard be input into
Specific prefix character adds the phone number of another client again, after CTI platforms are received, through judging and processing, right
Another client described initiates call request, realizes group chat function.
Wherein, the particular prefix character being input on cell phone keyboard adds the phone number of third party user again, this
Voice plate card during character string is organized by ivr server is captured and is sent to CTI and judged and processed；Cti server is controlled
PBX initiates call request to third party user again, while in addition CTI platforms recall, and recording resource is recorded all the way.Described
Particular prefix character can be the alphabetical, digital, additional character a kind of or several of the certain implication of pre-set representative
The combination that plants.
In addition, when client's clawback subscriber phone, can be by single IVR service systems automated log on CTI platform, CTI
Platform judges the classification group belonging to this outside line client, carries out custom partitioning to this client, and records making for this outside line client
Use status data.
The basic principles, principal features and advantages of the present invention have been shown and described above.One of ordinary skill in the art
It should be appreciated that above-described embodiment protection domain that the invention is not limited in any way, all obtained using modes such as equivalents
The technical scheme for obtaining, falls within protection scope of the present invention.
Part that the present invention does not relate to is same as the prior art or can be realized using prior art.
Claims (6)
1. a kind of method for improving mobile phone outgoing call efficiency, it is characterised in that：User logs in CTI platforms by mobile phone app first, defeated
Enter the specific character for representing corresponding client, then CTI platforms judge the sorted group belonging to this client, set up platform concordance list, when
During the client for having user's call request to correspond to sorted group, CTI platform search index tables, according to service needed automatic dialing target visitor
Family；Wherein described CTI platforms include cti server, ivr server, virtual client server；The ivr server is used for
Client Enterprise information is logged in CTI platforms by ivr server, input represents the specific character of its classification；Virtual client is serviced
Device is used for judging the classification group belonging to this client；Cti server is used for as the client for having the corresponding classification group of user's call request,
According to service needed outgoing call to corresponding client.
2. a kind of method for improving mobile phone outgoing call efficiency according to claim 1, it is characterised in that：When user passes through mobile phone
APP dials customer phone, and APP calls CTI platform web service interfaces first, client's number is stored to platform concordance list,
While calling mobile phone dial, place calls central platform Number for access；After telephony access Call Center Platform, Call Center Platform
Search index table, and automatic dialing target customer, Client handset show the external unified number of enterprise；After client answers, user
Directly converse with client；After end of conversation, outgoing call result record can be carried out on mobile phone, during contact next time, it can be seen that before
Calling record and outgoing call result.
3. a kind of method for improving mobile phone outgoing call efficiency according to claim 1, it is characterised in that：User uses oneself
Mobile phone is input into the hand that specific prefix character adds another client again when current talking is not terminated, on cell phone keyboard
Machine number, after CTI platforms are received, through judging and processing, initiates call request to another client described, realizes group chat work(
Energy.
4. a kind of method for improving mobile phone outgoing call efficiency according to claim 1, it is characterised in that：Defeated on cell phone keyboard
The particular prefix character for entering adds the phone number of third party user again, this group of character string by ivr server in voice
Board is captured and is sent to CTI and is judged and processed；Cti server control PBX initiates calling to third party user again please
Ask, while in addition CTI platforms recall, and recording resource is recorded all the way.
5. the method for a kind of improvement mobile phone outgoing call efficiency according to claim 1 or 4, it is characterised in that：Described is specific
Prefix character can be one or several the group alphabetical, digital, additional character of the certain implication of pre-set representative
Close.
6. a kind of method for improving mobile phone outgoing call efficiency according to claim 1, it is characterised in that：Client's clawback is used
During the phone of family, can be judged belonging to this outside line client by single IVR service systems automated log on CTI platform, CTI platforms
Classification group, carry out custom partitioning to this client, and record the serviceable condition data of this outside line client.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611064762.3A CN106506882A (en) | 2016-11-28 | 2016-11-28 | A kind of method for improving mobile phone outgoing call efficiency |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611064762.3A CN106506882A (en) | 2016-11-28 | 2016-11-28 | A kind of method for improving mobile phone outgoing call efficiency |
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| Publication Number | Publication Date |
|---|---|
| CN106506882A true CN106506882A (en) | 2017-03-15 |
Family
ID=58327632
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| Application Number | Title | Priority Date | Filing Date |
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| CN201611064762.3A Pending CN106506882A (en) | 2016-11-28 | 2016-11-28 | A kind of method for improving mobile phone outgoing call efficiency |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108521525A (en) * | 2018-04-03 | 2018-09-11 | 南京甄视智能科技有限公司 | Intelligent robot customer service marketing method and system based on user tag system |
| CN110233946A (en) * | 2019-06-17 | 2019-09-13 | 三角兽（北京）科技有限公司 | Execute outbound call service method, electronic equipment and computer readable storage medium |
| CN113824844A (en) * | 2021-11-01 | 2021-12-21 | 浙江百应科技有限公司 | Remote calling method and device based on working mobile phone and electronic equipment |
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| US20130138443A1 (en) * | 2010-08-24 | 2013-05-30 | Call Gate Co., Ltd. | Voice-screen ars service system, method for providing same, and computer-readable recording medium |
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| CN1777215A (en) * | 2004-11-15 | 2006-05-24 | 中兴通讯股份有限公司 | Telephone automatic external-calling system and method |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108521525A (en) * | 2018-04-03 | 2018-09-11 | 南京甄视智能科技有限公司 | Intelligent robot customer service marketing method and system based on user tag system |
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| CN113824844A (en) * | 2021-11-01 | 2021-12-21 | 浙江百应科技有限公司 | Remote calling method and device based on working mobile phone and electronic equipment |
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| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20170315 |