CN115002281A - System and method for realizing incoming call management and control for fixed-line telephone - Google Patents
System and method for realizing incoming call management and control for fixed-line telephone Download PDFInfo
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- CN115002281A CN115002281A CN202210354444.XA CN202210354444A CN115002281A CN 115002281 A CN115002281 A CN 115002281A CN 202210354444 A CN202210354444 A CN 202210354444A CN 115002281 A CN115002281 A CN 115002281A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42212—Call pickup
Abstract
The invention discloses a system and a method for realizing call management and control aiming at a fixed telephone. The intelligent network platform triggers the calling information to a calling management and control service platform which is based on the service subscription and setting information of the called number and sends the calling number to the intelligent network platform after matching with a corresponding calling connection rule, and the intelligent network platform returns a corresponding calling continuing instruction to the calling MSC according to the rule, wherein the calling continuing instruction comprises normal call connection, disconnection interception of the call, AI (advanced information) pickup of call forwarding and the like, the call of the subscribed called fixed phone user is normally connected, if the called user cannot answer, if the called user is busy and not calling for a long time, the AI pickup of the call forwarding is carried out in a call forwarding mode, and the important call is prevented from being missed.
Description
Technical Field
The invention relates to a method and a system for a fixed telephone, in particular to a method and a system for preventing harassment and missed call aiming at incoming call of the fixed telephone, belonging to the technical field of electronic information.
Background
The telephone is used as an important communication tool in the work and life of people, brings convenience to the work and life of people, and cannot avoid a plurality of new problems, most typically, people often receive some promotion harassing calls or even fraud calls at ordinary times.
At present, a plurality of telephone harassment reminding and intercepting services are provided for mobile terminals, communication operators, some science and technology companies and even mobile terminal manufacturers, so that the puzzlement of telephone harassment can be effectively solved for people. However, due to the technical limitation of the terminal, most fixed-line terminals are stranded for incoming calls of harassing calls, and even some users start to become distressed by 'harassing private lines' for the fixed-line calls, especially for users in the government and enterprise industries, the fixed-line calls are used as an important external communication channel, and if a large number of promotional calls are incoming calls at all times: on one hand, harassment is formed, the working efficiency is reduced, and meanwhile, frequent promotion of harassment calls can also cause that normal calls cannot be made, so that the normal operation of enterprises is influenced; on the other hand, if the important business telephone is busy when the telephone is incoming, or the person leaves temporarily and is not answered by other people, the potential adverse effects or consequences can be caused to the user.
Disclosure of Invention
The invention aims to provide a system and a method for realizing call management and control for a fixed telephone.
In order to achieve the above object, the present invention provides a system for implementing call management and control for a fixed telephone, including a call management and control service platform, a calling MSC, a called MSC, and an intelligent network platform, wherein:
the call management and control service platform is used for receiving a signed user call event forwarded by the intelligent network platform, matching a corresponding call connection rule according to a calling number based on the signed information of a called number and sending the call connection rule to the intelligent network platform;
the calling MSC is used for receiving a calling request of a calling user, triggering the call to the intelligent network platform after the SHLR is inquired to judge the service subscription information of the called fixed telephone user, and continuing the corresponding call connection after a related call continuing instruction returned by the intelligent network platform is received;
the called MSC is used for receiving the call initiated by the calling MSC and realizing the call connection operation from the calling user to the called fixed telephone user;
and the intelligent network platform is used for receiving the call request of the user forwarded by the calling MSC, and returning a corresponding call continuing instruction to the calling MSC when the intelligent network platform sends the call continuing instruction to the calling MSC according to the service subscription relation of the called fixed telephone number and the preset corresponding call continuing rule matched with the calling number to the call management and control service platform.
The service platform for controlling the incoming call further comprises:
the management and control module is used for receiving the call information of the signing user sent by the intelligent network platform, extracting the calling number, and returning different call continuing instructions to the intelligent network platform by matching the incoming call connection rule preset by the user;
the number library module is used for establishing and dynamically updating number library data with an industry attribute label at a system level and self-maintained black and white list number data of a signing user according to rules;
the portal module provides service management and information interaction including a signed user, an administrator and a service platform, and the interaction mode includes a WEB page, an applet, a public number and a 5G message;
the database module is used for providing data storage, management and support functions required by the system;
the AI answering and recording module is used for answering the incoming call triggered and transferred by the subscriber according to the incoming call connection rule, and recording the conversation and transferring the conversation into a text for storage;
and the information notification module is used for pushing the details of the incoming call disconnection interception and AI answering to a communication terminal bound with the signed fixed telephone number in real time through a short message, a 5G message or a WeChat message for a user to receive and read.
A method for realizing incoming call management and control for a fixed telephone comprises the following steps:
step A, a fixed-line user accepts and opens an incoming call control service through a tent system and sets related service rules;
step B, a calling user dials a called fixed telephone user who signs a call management and control service, and after a calling MSC routes a call to an intelligent network platform according to O/T-CSI signing information of the called user, the intelligent network platform triggers the call information to the call management and control service platform;
step C, the incoming call management and control service platform sends the subscription information based on the called number and the preset incoming call connection rule matched with the corresponding calling number according to the calling number to the intelligent network platform;
d, the intelligent network platform receives the incoming call connection rule returned by the incoming call control service platform, and returns a corresponding call continuing instruction to the calling MSC, wherein the call continuing instruction comprises normal connection, disconnection interception, switching AI (access agent) pickup and the like;
step E, the incoming call is normally continued, and under the condition that the called number and the terminal equipment state are normal, the fixed telephone terminal rings to remind the user to answer the incoming call; when the incoming call is disconnected and intercepted, the called fixed phone terminal has no incoming call record and ringing prompt; the call is transferred to the AI pickup, and the AI seat automatically picks up the call by pickup under the condition that the called fixed phone terminal has no call record and ringing prompt, which can prompt the calling to leave a message or carry out interactive conversation according to a script;
step F, the incoming call of the called subscriber is normally connected, and if the called subscriber cannot answer, the incoming call is switched to the AI substitute call in a conditional call transfer mode, so that important incoming calls are prevented from being missed;
step G, the details of the disconnection interception and AI pickup are pushed to a communication terminal bound by the user in real time through a short message, a 5G message or a WeChat message for the user to receive and read;
and step H, the user receives and reads the message pushed by the incoming call control service platform on the communication terminal.
The invention has the beneficial effects that: the method is characterized in that a fixed-line telephone user is realized based on intelligent network signing, according to the industry label attribute of a calling number and own habits, analysis and intervention are carried out on an incoming call at the network paging connection stage of an operator side, for example, blacklist calling number incoming calls are directly intercepted, for example, financial insurance promotion incoming calls are directly switched to AI pickup, and a fixed-line telephone terminal has no incoming call record and ringing prompt under the condition that the incoming call is intercepted or the AI pickup, so that the interference and influence of a harassing call to the user are really solved, and the incoming call which is normally connected can be picked up by the AI in a conditional call transfer mode when the user cannot answer, thereby constructing a high-availability voice social environment that the harassing call cannot be released and the normal call cannot be leaked for the user.
Drawings
FIG. 1 is a schematic diagram of a system architecture according to the present invention;
FIG. 2 is a schematic diagram of a system for managing and controlling incoming calls for a fixed-line phone according to the present invention;
FIG. 3 is a schematic flow chart of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example one
As shown in fig. 1 and 2: a system for realizing incoming call management and control aiming at a fixed telephone comprises
The call management and control service platform is used for receiving a subscription user call event forwarded by the intelligent network platform, matching a corresponding call connection rule according to a calling number based on subscription information of a called number and sending the call connection rule to the intelligent network platform;
the calling MSC is used for receiving a calling request of a calling user, triggering the call to the intelligent network platform after the SHLR is inquired to judge the service subscription information of the called fixed telephone user, and continuing the corresponding call connection after a related call continuing instruction returned by the intelligent network platform is received;
the called MSC is used for receiving the call initiated by the calling MSC and realizing the call connection operation from the calling user to the called fixed telephone user;
and the intelligent network platform is used for receiving the call request of the user forwarded by the calling MSC, and returning a corresponding call continuing instruction to the calling MSC when the intelligent network platform sends the call continuing instruction to the calling MSC according to the service subscription relation of the called fixed telephone number and the preset corresponding call continuing rule matched with the calling number to the call management and control service platform.
The service platform for managing and controlling the incoming call further comprises:
the management and control module is used for receiving the call information of the signing user sent by the intelligent network platform, extracting the calling number, and returning different call continuing instructions to the intelligent network platform by matching the incoming call connection rule preset by the user;
the number library module is used for establishing and dynamically updating system-level number library data with an industry attribute label and self-maintained black and white list number data of a signing user according to rules;
the portal module provides service management and information interaction including a signed user, an administrator and a service platform, and the interaction mode includes a WEB page, an applet, a public number and a 5G message;
the database module is used for providing data storage, management and support functions required by the system;
the AI answering and recording module is used for answering the incoming call triggered and transferred by the subscriber according to the incoming call connection rule, and recording the conversation and transferring the conversation into a text for storage;
and the information notification module is used for pushing the details of the incoming call disconnection interception and AI answering to a communication terminal bound with the signed fixed telephone number in real time through a short message, a 5G message or a WeChat message for a user to receive and read.
Example two
As shown in fig. 3, a method for implementing call management for a fixed telephone includes the following steps
Step A, a fixed-line user accepts and opens an incoming call control service through a tent system and sets related service rules;
step B, a calling user dials a called fixed telephone user who signs the call management and control service, and after a calling MSC routes a call to an intelligent network platform according to O/T-CSI signing information of the called user, the intelligent network platform triggers the call information to the call management and control service platform;
step C, the incoming call management and control service platform sends the subscription information based on the called number and the preset incoming call connection rule matched with the corresponding calling number according to the calling number to the intelligent network platform;
in the step C, the matching of the corresponding incoming call connection rule according to the calling number, which is preset by the subscriber, further includes:
the user can add and edit blacklist number data, and incoming calls of the blacklist number are directly intercepted;
the user can add and edit the data of the white list number, and the call of the white list number is normally continued;
the user can set the connection rule of the calling number incoming call with certain specific industry label attributes, such as normal connection, disconnection interception, transfer AI pickup and the like;
the user can set the normal continuous incoming call, if the call is busy and the call is not called for a long time, the call can be received by the AI in a call transfer mode;
the user can also open or close all the function settings of call forwarding which are taken over by the AI;
the user can also open or close all the function settings for the normal connection of incoming calls;
d, the intelligent network platform receives the incoming call connection rule returned by the incoming call control service platform, and returns a corresponding call continuing instruction to the calling MSC, wherein the call continuing instruction comprises normal connection, disconnection interception, switching AI (access agent) pickup and the like;
step E, the incoming call is normally continued, and under the condition that the called number and the terminal equipment state are normal, the fixed telephone terminal rings to remind the user to answer the incoming call; when the incoming call is disconnected and intercepted, the called fixed phone terminal has no incoming call record and ringing prompt; when the call is transferred to the AI pickup, the AI seat automatically picks up the call under the condition that the called fixed telephone terminal has no call record and ringing reminding, and can prompt the calling to leave a message or carry out interactive conversation according to a script;
step F, the incoming call of the called subscriber is normally connected, and if the called subscriber cannot answer, the incoming call is switched to the AI substitute call in a conditional call transfer mode, so that important incoming calls are prevented from being missed;
step G, the details of the disconnection interception and AI pickup are pushed to a communication terminal bound by a user in real time through a short message, a 5G message or a WeChat message for the user to receive and read;
and step H, the user receives and reads the message pushed by the incoming call control service platform on the communication terminal.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned.
Furthermore, it should be understood that although the present description refers to embodiments, not every embodiment may contain only a single embodiment, and such description is for clarity only, and those skilled in the art should integrate the description, and the embodiments may be combined as appropriate to form other embodiments understood by those skilled in the art.
Claims (5)
1. The utility model provides a system for realize coming call management and control to fixed telephone which characterized in that: the system comprises an incoming call control service platform, a service platform and an intelligent network platform, wherein the incoming call control service platform is used for receiving a signed user call event forwarded by the intelligent network platform, and based on the signed information of a called number, the system matches a corresponding incoming call connection control strategy according to a calling number and sends the strategy to the intelligent network platform;
the calling MSC is used for receiving a calling request of a calling user, triggering the call to the intelligent network platform after the SHLR is inquired to judge the service subscription information of the called fixed telephone user, and continuing the corresponding call connection after a related call continuing instruction returned by the intelligent network platform is received;
the called MSC is used for receiving the call initiated by the calling MSC and realizing the call connection operation from the calling user to the called user;
and the intelligent network platform is used for receiving the call request of the user forwarded by the calling MSC, and returning a corresponding call continuing instruction to the calling MSC when the intelligent network platform receives the service subscription and setting information based on the called number and according to the corresponding call connection rule matched by the calling number from the call management and control service platform.
2. The system according to claim 1, wherein the system is further configured to: the system also comprises
The tent system is used for supporting the operation of opening and closing the account of the incoming call control service of the fixed phone user;
the SHLR is used for adding subscription information to the users without the subscription information according to the instruction of the tent system and providing the subscription information of the calling user and the called user for the calling MSC;
the short message/5G message/public number/small program is used for the interaction of the short message/5G message/public number/small program information between the call management and control service platform and the communication terminal bound by the user; or the incoming call management and control service platform pushes incoming call interception and pickup messages to the communication terminal bound by the user in a short message/5G message/public number/small program information pushing mode; or submitting the incoming call control strategy information of the subscription number set by the user through the short message/5G message/public number/small program to the incoming call control service platform.
3. The system for implementing call management for fixed telephones according to claim 1, wherein: the service platform for controlling the incoming call further comprises:
the management and control module is used for receiving the call information of the signing user sent by the intelligent network platform, extracting the calling number, and returning different call continuing instructions to the intelligent network platform by matching the relevant number continuing rules set by the user;
the number library module is used for establishing and dynamically updating system-level number library data with an industry attribute label and black and white list number library data customized by a signing user according to rules;
the portal module provides management and information interaction including users, administrators and service platforms, and the access mode includes WEB pages, applets, public numbers and 5G messages;
the database module is used for providing data storage, management and support functions required by the system;
the AI answering and recording module is used for answering the incoming call triggered and transferred by the subscriber according to the incoming call connection rule, and carrying out conversation recording and transferring into a text for storage;
and the information notification module is used for pushing the details of the disconnection interception of the incoming call and the answering of the AI call to a communication terminal bound by the user in real time through a short message, a 5G message or a WeChat message for the user to read.
4. A method for implementing call management and control for a fixed-line telephone according to claim 1, wherein: the method comprises the following steps
Step A, a user accepts and opens an incoming call management and control service through a tent system and sets a relevant service strategy;
step B, a calling user dials a called user having an incoming call control service, a calling MSC transfers the call to an intelligent network platform according to O/T-CSI subscription information of the calling user and the called user, and the intelligent network platform triggers the call information to the incoming call control service platform;
step C, the call management and control service platform matches the corresponding call connection rule according to the calling number and sends the call management and control service platform to the intelligent network platform based on the subscription and setting information of the called user;
step D, the intelligent network platform returns a corresponding call continuing instruction to the calling MSC based on the incoming call connection rule, wherein the call continuing instruction comprises normal connection, disconnection interception and AI (advanced information exchange) switching;
step E, the incoming call is normally continued, and under the condition that the called number and the terminal equipment state are normal, the fixed telephone terminal rings to remind the user to answer the incoming call; when the incoming call is disconnected and intercepted, the called fixed phone terminal has no incoming call record and ringing prompt; when the call is transferred to the AI pickup, the AI seat automatically picks up the call under the condition that the called fixed telephone terminal has no call record and ringing reminding, and can prompt the calling to leave a message or carry out interactive conversation according to a script;
step F, the incoming call of the called subscriber is normally continued, and when the called subscriber cannot answer, if the called subscriber cannot answer the call, the incoming call is switched to an AI (advanced information exchange) for pickup by a conditional call transfer mode, so that the important incoming call is prevented from being missed;
step G, the details of the disconnection interception and AI pickup are pushed to a communication terminal bound by a user in real time through a short message, a 5G message or a WeChat message for the user to receive and read;
and step H, the user receives and reads the message pushed by the incoming call control service platform on the communication terminal.
5. The method of claim 4, wherein the method comprises: in the step C, the corresponding incoming call connection rule set by the called user further includes:
the user can add and edit blacklist number data, and incoming calls of the blacklist number are directly intercepted;
the user can add and edit the data of the white list number, and the call of the white list number is normally continued;
the user can set the connection rule of the calling number incoming call with certain specific industry label attributes, such as normal connection, disconnection interception, transfer AI pickup and the like;
the user can set the normally continuous incoming call, if the call is busy and the call is not answered for a long time, the call can be received by the AI through the call forwarding mode;
the user can also open or close all the function settings of call forwarding which is taken over by the AI;
the user can also turn on or off the function settings of all incoming calls which are normally connected.
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114025046A (en) * | 2021-11-05 | 2022-02-08 | 号百信息服务有限公司 | Call disturbance-free processing system and method based on signaling monitoring |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114025046A (en) * | 2021-11-05 | 2022-02-08 | 号百信息服务有限公司 | Call disturbance-free processing system and method based on signaling monitoring |
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