CN106487655A - A kind of method for message interaction, device and processing server - Google Patents
A kind of method for message interaction, device and processing server Download PDFInfo
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- CN106487655A CN106487655A CN201610868006.XA CN201610868006A CN106487655A CN 106487655 A CN106487655 A CN 106487655A CN 201610868006 A CN201610868006 A CN 201610868006A CN 106487655 A CN106487655 A CN 106487655A
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- message
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- account number
- issue message
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/18—Commands or executable codes
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
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Abstract
The present invention provides a kind of method for message interaction, device and processing server, and method therein may include：When the issue message is input into for public service account number by the user for receiving terminal transmission, search and reply message with the presence or absence of the issue message is corresponding in the corresponding preset exam pool of the public service account number；If not existing, the issue message is forwarded to the registrar of the public service account number；If not receiving the described of registrar return to reply message in Preset Time, parsing is carried out to the issue message and obtains search key element；Reply message according to the search key element is inquired about from internet, and transmission is replied message to the terminal by described, make to reply message described in terminal output.The present invention can realize the interacting message between user and public service account number, provide the user convenience, easily self adaptation question and answer messenger service.
Description
Technical field
The present invention relates to Internet technical field, and in particular to public service account number technical field, more particularly to one kind disappear
Breath exchange method, device and processing server.
Background technology
Public service account number refers to the service account numbers that developer is registered in the Internet, applications, and developer can pass through the public
Service account numbers are that the one or more users in the Internet, applications provide the service for including message push, message subscribing etc..The public
Service account numbers can provide the user question and answer service, i.e. user and can disappear in input problem in the service page of the public service account number
Breath, public service account number give corresponding reply.But, the question and answer message interaction process of existing public service account number and user
In, it usually needs the keyword that user input is previously set, such as " menu ", public service account number automatic spring menu list；
If the issue message of user input is not the keyword being previously set, public service account number just effectively cannot be replied, this
Cause the issue message of user input be replied in time, reduce between user and public service account number interact effective
Property, also reduce the experience of user.
Content of the invention
The embodiment of the present invention provides a kind of method for message interaction, device and processing server, can realize user and the public
Interacting message between service account numbers, improves and replys response efficiency, provide the user conveniently, easily self adaptation question and answer message clothes
Business.
Embodiment of the present invention first aspect provides a kind of method for message interaction, it may include：
When the issue message is input into for public service account number by the user for receiving terminal transmission, the public is searched
Reply message with the presence or absence of the issue message is corresponding in the corresponding preset exam pool of service account numbers；
If not existing, the issue message is forwarded to the registrar of the public service account number；
If the issue message for not receiving registrar return in Preset Time is corresponding replying message, right
The issue message carries out parsing and obtains search key element；
Replying message for the issue message inquired about from internet according to the search key element, and will be inquired
Described replying message is sent to the terminal, so as to reply message described in terminal output.
Preferably, described will inquire described in reply message transmission to before the terminal, including：
The attribute data of the user is obtained, the attribute data includes basic user data, social data, network behavior
Any one or more in data；
Personalized editor is carried out to replying message described in inquiring according to the attribute data.
Preferably, the basic user data includes following at least one：The pet name, sex, interest, speciality, work, year
Age；
The social data includes：Friend relation chain and/or social interaction data；
The network behavior data include：Ecommerce behavioral data and/or payment behavior data；
The issue message includes following at least one：Word, picture, audio frequency and video；
Described reply message including following at least one：Word, picture, audio frequency and video.
Preferably, if the quantity of the issue message is more than or equal to two, described the issue message is parsed
Search key element is obtained, including：
Respectively each issue message at least two issue message is parsed, obtain at least two group searchings crucial
Element, wherein one issue message correspond to last set key element；Or,
An input time earliest issue message is chosen from least two issue message carry out parsing obtain one
Group searching key element；Or,
From at least two issue message, a selection input time issue message the latest carries out parsing and obtains one
Group searching key element.
Preferably, if the reply inquired from internet according to the corresponding last set key element of issue message
The quantity of message is more than or equal to two, then described will inquire described in reply message transmission to the terminal, including：
Obtain described at least two reply message in the source web for respectively replying message；
Public trust according to the source web for respectively replying message is weighted processing to respectively replying message respectively；
According to weight order from high to low from described at least two reply message middle choose at least one reply message send out
Deliver to the terminal.
Embodiment of the present invention second aspect provides a kind of interacting message device, it may include：
Searching unit, for the issue message being input into for public service account number as the user for receiving terminal transmission
When, search and reply message with the presence or absence of the issue message is corresponding in the corresponding preset exam pool of the public service account number；
Retransmission unit, if for not existing, the issue message is forwarded to the registration service of the public service account number
Device；
Resolution unit, if correspond to for not receiving the issue message of registrar return in Preset Time
Reply message, to the issue message carry out parsing obtain search key element；
Query unit, the reply for inquiring about the issue message from internet according to the search key element disappear
Breath；
Feedback unit, for replying message transmission described in inquiring to the terminal, so that terminal output institute
State and reply message.
Preferably, the device also includes：
Data capture unit, for obtaining the attribute data of the user, the attribute data include basic user data,
Any one or more in social data, network behavior data；
Edit cell, for carrying out personalized editor according to the attribute data to replying message described in inquiring.
Preferably, the basic user data includes following at least one：The pet name, sex, interest, speciality, work, year
Age；
The social data includes：Friend relation chain and/or social interaction data；
The network behavior data include：Ecommerce behavioral data and/or payment behavior data；
The issue message includes following at least one：Word, picture, audio frequency and video；
Described reply message including following at least one：Word, picture, audio frequency and video.
Preferably, if the quantity of the issue message is more than or equal to two, the resolution unit is specifically for respectively to institute
The each issue message that states at least two issue message is parsed, and obtains at least two group searching key elements, and wherein one is asked
Topic message corresponds to last set key element；Or, specifically for choosing input time from least two issue message
An earliest issue message carries out parsing and obtains last set key element；Or, specifically for asking from described at least two
Choosing an input time issue message the latest in topic message carries out parsing acquisition last set key element.
Preferably, if the reply inquired from internet according to the corresponding last set key element of issue message
The quantity of message is more than or equal to two, then the feedback unit includes：
Website acquiring unit, for obtain described at least two reply message in the source web for respectively replying message；
Weighting processing unit, for carrying out to respectively replying message according to the public trust of the source web for respectively replying message respectively
Weighting is processed；
Choose transmitting element, choose in replying message from described at least two for the order according to weight from high to low to
Few one replies message transmission to the terminal.
The embodiment of the present invention third aspect provides a kind of processing server, it may include the message described in above-mentioned second aspect is handed over
Mutual device.
The embodiment of the present invention when receive terminal transmission user be input into for public service account number issue message when,
If not existing in the corresponding preset exam pool of the public service account number, the issue message is corresponding to be replied message, and presets
The time interior issue message for also not receiving registrar return is corresponding to be replied message, can be by described
Issue message carries out parsing and obtains search key element, and inquires about the problem from internet according to the search key element
Replying message and feeding back to the terminal for message is exported, it is achieved that the message between user and public service account number is handed over
Mutually so that public service account number can reply the problem of user's proposition in time, improve reply response efficiency, while improving
Promptness and validity are interacted between user and public service account number, provide the user conveniently, easily that self adaptation question and answer disappear
Breath service.
Description of the drawings
In order to be illustrated more clearly that the embodiment of the present invention or technical scheme of the prior art, below will be to embodiment or existing
Accompanying drawing to be used needed for technology description is had to be briefly described, it should be apparent that, drawings in the following description are only this
Some embodiments of invention, for those of ordinary skill in the art, on the premise of not paying creative work, acceptable
Other accompanying drawings are obtained according to these accompanying drawings.
Fig. 1 is a kind of structural representation of message exchange system provided in an embodiment of the present invention；
Fig. 2 is the schematic diagram of the service page of public service account number provided in an embodiment of the present invention；
Fig. 3 is a kind of flow chart of method for message interaction provided in an embodiment of the present invention；
Fig. 4 is a kind of structural representation of processing server provided in an embodiment of the present invention；
Fig. 5 is a kind of structural representation of interacting message device provided in an embodiment of the present invention.
Specific embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation is described, it is clear that described embodiment is only a part of embodiment of the present invention, rather than whole embodiments.It is based on
Embodiment in the present invention, it is every other that those of ordinary skill in the art are obtained under the premise of creative work is not made
Embodiment, belongs to the scope of protection of the invention.
In the embodiment of the present invention, public service account number refers to the service account numbers that developer is registered in the Internet, applications, exploitation
Person can be provided for the one or more users in the Internet, applications by public service account number includes message push, message subscribing
Deng service.The Internet, applications herein may include but be not limited to：Social networking application, game application, electric business application etc.；Wherein,
Social networking application refers to realize the application program of social functions；The social networking application can be included but is not limited to：Instant messaging should
With, SNS (Social Networking Services, social network services) application etc..It should be noted that developer
The user that can be configured in the registration process of public service account number in specially the Internet, applications provides the registration of service
Server；The registrar of public service account number can both be application server, for example：The developer of certain electric business application is in society
Hand in application and a public service account number for being designated xx is registered, the registrar of public service account number xx can be the electricity
The application server of business's application, the developer of the electric business application can be answered for social by the registrar of public service account number xx
With in user provide service.The registrar of public service account number can also be web page server, for example：Certain game website
Developer register a public service account number for being designated yy in social networking application, the developer of the game website passes through the public
The registrar of service account numbers yy is that the user in social networking application provides service.The registrar of public service account number may be used also
To be third-party platform server, for example：Certain game developer registers a public service for being designated zz in social networking application
Account number, but the developer does not possess exploitation strength, and which can authorize the 3rd platform on behalf of exploitation, then the third party for obtaining mandate puts down
Platform server is the registrar of public service account number zz, registration service of the developer by public service account number zz
Device is that the user in social networking application provides service.
Based on foregoing description, a kind of message exchange system is embodiments provided, Fig. 1 is referred to, the system can be wrapped
Include processing server, the registrar of at least one terminal and at least one public service account number.
Processing server refers to the background service equipment of the Internet, applications, is realizing corresponding function for processing the Internet, applications
During various demands, and can be used for the dependency number of the related data to the user in the Internet, applications and public service account number
It is managed according to user.The related data of user both may include the such as pet name, sex, hobby, speciality, work, year herein
The basic user data in age etc.；The social data such as account number mark, friend relation chain, social interaction data are may also comprise, also
May include：Browse the ecommerce behavioral datas such as electric business website, the commodity that reservation is liked and buy commodity or service etc.
Payment behavior data.The related data of public service account number herein may include but be not limited to：Account number mark, registrar
Interaction data of address and user etc..Terminal may include but be not limited to：Notebook computer, mobile phone, PAD (panel computer), vehicle-mounted
The equipment such as terminal, intelligent wearable device, can run the Internet, applications described in the embodiment of the present invention in terminal.Public service account
Number registrar be public service account number developer configured in social networking application, for being specially in social networking application
User provide service equipment.
The interacting message between user and public service account number can be realized in the system shown in Fig. 1, specifically, process clothes
The service page of public service account number is pushed to terminal and is shown by business device, and the service page of public service account number is referred to herein
The interface of interacting message, in the service page of public service account number, public service is carried out for public service account number and user
Account number can be user's Push Service message, the issue message of receiving user's input, and reply message for user feedback etc..
Specifically, user can be input into issue message in the service page of the public service account number, for example：" menu ", " how to supplement with money and pay
Take？", " where XX brand produces？" etc., terminal sends these issue message to processing server；Processing server
Disappeared by inquiring about the means such as registrar or the inquiry internet of local storage space and public service account number and obtaining reply
Breath, and will reply message and return to terminal, shown in the service page of public service account number by terminal and reply message to provide
Check to user, so as to complete the message interaction process between user and public service account number；Specifically please also refer to Fig. 2,
Fig. 2 illustrates the service page of shown public service account number xx in terminal screen, shows that user is defeated in the service page
Issue message " the how recharging and paying for entering？" and public service account number output reply message " the first step ... .. second
Step ... ".In system shown in Figure 1, by the interaction between terminal, processing server and registrar, can realize using
Interacting message between family and public service account number so that public service account number can reply the problem of user's proposition in time,
Improving and response efficiency is replied, while lifted interacting promptness and validity between user and public service account number, being that user carries
For convenience, easily self adaptation question and answer messenger service.
Based on foregoing description, embodiments provide a kind of method for message interaction, the flow process of the method can be by
Processing server in system shown in Figure 1 executing, specifically, the built-in interacting message device of the processing server, and leading to
Cross and run its built-in interacting message device to realize the method flow of the present embodiment.Fig. 3 is referred to, the method may include following
Step S101- step S105.
S101, when the issue message is input into for public service account number by the user for receiving terminal transmission, searches institute
State in the corresponding preset exam pool of public service account number and reply message with the presence or absence of the issue message is corresponding.
Wherein, the preset exam pool includes：At least one issue message and each corresponding reply of issue message disappear
Breath.The preset exam pool can be stored in the memory space of processing server, in a kind of feasible embodiment, described preset
Exam pool can be a General Item Bank, and each public service account number in the Internet, applications can share the preset exam pool；For example：The public
Service account numbers xx, public service account number yy, public service account number zz all correspond to a preset exam pool M.In another kind of feasible reality
Apply in mode, each public service account number in the Internet, applications corresponds to respective preset exam pool respectively, for example：Public service account number
Xx corresponds to preset exam pool M1, and public service account number yy corresponds to preset exam pool M2, and public service account number zz corresponds to preset exam pool M3.Tool
During body is realized, after user enters the service page of public service account number, issue message, example can be input in the service page
Such as：" certain so-and-so be whom？", " menu ", " how recharging and paying？" etc.；Terminal sends the issue message of user input to place
Reason server；So in this step, processing server can search the public according to the mark of public service account number from memory space
In the corresponding preset exam pool of service account numbers, whether existing user institute is judged in the corresponding preset exam pool of the public service account number
The issue message of input；If it does, showing to have included user input in the corresponding preset exam pool of the public service account number
Issue message and corresponding reply message, directly can obtain the issue message from the corresponding preset exam pool of the public service account number
Corresponding reply message, and replying message of being obtained can be returned to terminal, by terminal public service account number service page
Show to reply message in face and checked with being supplied to user.
S102, if not existing, the issue message is forwarded to the registrar of the public service account number.
If there is no the issue message in the corresponding preset exam pool of public service account number, show the public service account number
The issue message of user input is not yet included in corresponding preset exam pool and corresponding is replied message, then execution step S102,
The issue message is transmitted to processing server the registrar of public service account number.It should be noted that according to normal
Handling process, after the issue message is forwarded to the registrar of public service account number, the note of public service account number
Volume server can locally search that the issue message is corresponding to be replied message, or artificially be compiled by the developer of public service account number
Volume the issue message is corresponding replies message, and finally, will be replied message by the registrar of public service account number and feed back to
Reason server；But in actual handling process, as the registrar local storage space of public service account number is included
Problem information limitation, or as the developer of public service account number replys considering for cost based on artificial, big absolutely portion
Point issue message be forwarded to the registrar of public service account number after all do not obtain effective Feedback, this causes user defeated
The issue message for entering is replied in time, is reduced and is interacted validity between user and public service account number, also reduces
The experience of user.Based on this, issue message is forwarded to the processing server of the present embodiment the registration of public service account number
After server, judge that the issue message that registrar return whether is received in Preset Time is corresponding and reply message；
If received, directly replying message of receiving can be returned to terminal, by terminal public service account number service page
Show to reply message in face and checked with being supplied to user.
S103, if corresponding reply of the issue message for not receiving registrar return in Preset Time disappears
Breath, carries out parsing and obtains search key element to the issue message.
If the issue message for not receiving registrar return in Preset Time is corresponding replied message, in order to
Timely respond to user and demand is putd question to, processing server needs execution step S103, parsing is carried out to issue message and obtains search pass
Key element.Wherein, the issue message may include following at least one：Word, picture, audio frequency and video；Therefore in practical application, place
The problem that reason server can be input into user using text recognition technique, image recognition technology and/or audio frequency and video technology of identification
Message is parsed, specifically：By carrying out text identification to issue message, parsing obtains the search that can be understood by computer
Keyword, word, sentence etc.；By carrying out image recognition to issue message, extract description picture main contents search key,
Word, sentence etc.；By carrying out audio frequency and video parsing identification to issue message, such as audio frequency and video turn word processing, obtain description audio frequency and video
The search key of main contents, word, sentence etc..It is understood that through the resolving of step S103, each problem disappears
Breath can all obtain last set key element.
In a kind of feasible embodiment of the present invention, if user is only input into an issue message, then by step
After rapid S103 parsing obtains last set key element, then can proceed to execution step S104.
In the feasible embodiment of the another kind of the present invention, if the quantity of the issue message of user input is more than
Equal to two, certainly, at least two issue message herein can be input into using continuous input mode, it would however also be possible to employ
Discontinuous input mode is input into；So-called continuous input mode referred at least two issue message, arbitrary neighborhood two
Input time interval between bar issue message is respectively less than Preset Time threshold values.So-called discontinuous input mode refer to described at least
In two issue message, the input time interval between two issue message of arbitrary neighborhood is all higher than or is equal to Preset Time valve
Value；The Preset Time threshold values can be configured according to actual needs, for example, may be configured as 5s, 10s, 15s etc..Here is implemented
Under mode, processing server can adopt following several ways in the resolving of execution step S103：
(1) respectively each issue message at least two issue message is parsed, obtains at least two group searchings
Key element, wherein one issue message correspond to last set key element.
(2) an input time earliest issue message is chosen from least two issue message carry out parsing obtain
Last set key element.
(3) choosing an input time issue message the latest from least two issue message carries out parsing and obtains
Last set key element.
Above-mentioned several analysis modes show：For at least two issue message, processing server both can be to every problem
Message is parsed, and obtains the corresponding search key element of every issue message respectively；The problem being above input into can also be given up
Message and only parse the last item input enquirement message；The enquirement message that is input at first can also only be parsed and ignored subsequently defeated
The enquirement message for entering.Above-mentioned several analysis modes can flexibly be selected according to actual conditions in practical application, by above-mentioned several
After analysis mode obtains the corresponding search key element of each issue message, then can proceed to execution step S104.
S104, inquires about replying message for the issue message according to the search key element from internet.This step
In, replying message for this issue message can be inquired about from each website (as forum, personal social space etc.) of internet.
S105, will inquire described in reply message transmission to the terminal so that the terminal output described reply disappear
Breath.
In a kind of feasible embodiment of the present invention, if crucial using the corresponding last set of issue message
Element only inquires one from internet and replies message, then can direct execution step S105, by inquired this return
Multiple message is sent to the terminal.
In the feasible embodiment of the another kind of the present invention, if closed using the corresponding last set of issue message
The quantity for replying message that key element is inquired from internet is more than or equal to two, that is to say, that an issue message is looked into altogether
Ask at least two to reply message, then under this embodiment, processing server execution step S105 may particularly include with
Lower step s11-s13：
S11, obtain described at least two reply message in the source web for respectively replying message.
S12, the public trust according to the source web for respectively replying message are weighted processing to respectively replying message respectively.
S13, replies message middle selection at least one and replys from described at least two according to weight order from high to low and disappear
Breath is sent to the terminal.
In step s11-s13, the source web for replying message refers to the acquisition ground for replying message, for example：Assume from website
A1 is inquired and is replied message a1, then website A1 is the source web for replying message a1；In the same manner, it is assumed that from website, A2 is inquired back
Multiple message a2, then website a2 is the source web for replying message a2.The public trust of source web can be examined from many aspects
Amount, for example：Whether source web is official website；Or, if having authoritative institution of official to source web carried out evaluate or
Grading；Or, Member Users' quantity of source web and public praise；Etc..The public trust of source web is higher, shows to come from this
The reliability for replying message of source web is higher；Conversely, the public trust of source web is lower, show to come from the source web
The reliability for replying message lower.In implementing, the source net that processing server can be according to public trust to respectively replying message
Stand and priority level and Weighted Rule are set, for example：The public trust of source web A1 presets credit threshold values more than first, can come this
Source website A1 is set to AAA rank, and the weighted value for replying message a1 from source web A1 may be configured as 5；In the same manner, originate
The public trust of website A2 is preset credit threshold values and presets credit threshold values more than or equal to second less than first, can be by source web A2
AA rank is set to, the weighted value for replying message a2 from source web A2 may be configured as 4；By that analogy, it is possible to understand that
, first presets credit threshold values all can be set according to actual needs with the second default credit threshold values, and first is default
Credit threshold values presets credit threshold values more than second.So in step s13, can be according to the weight for respectively replying message from high to low suitable
Sequence is chosen at least one and replies message transmission to terminal.
Alternatively, processing server can also carry out following steps s21-s22 before execution step S105：
S21, obtains the attribute data of the user, and the attribute data includes basic user data, social data, network
Any one or more in behavioral data.
Wherein, the basic user data includes following at least one：The pet name, sex, interest, speciality, work, age.
The social data includes：Friend relation chain and/or social interaction data.The network behavior data include：Ecommerce row
For data and/or payment behavior data.
S22, carries out personalized editor according to the attribute data to replying message described in inquiring.
In step s21-s22, the attribute data according to user carries out personalized editor to replying message, and can cause to reply
Message has more sympathetic response that is targeted, can more causing user, for example：Understand that the user is non-by analyzing the attribute data of user
Often hobby shopping at network, then, address can be increased in replying message as " shopping intelligent, you are good！You are asked ... ..
It is ... .. "；Etc..
It should be noted that in the embodiment of the present invention, described replying message may include following at least one：Word, picture,
Audio frequency and video.The corresponded manner for replying message of the issue message of user input and the output of public service account number can include but not limit
In：Word-word, picture-word, audio frequency and video-word, word-picture, pictures -- picture, audio frequency and video-picture, word-sound are regarded
Frequently, picture-audio frequency and video, audio frequency and video-audio frequency and video etc..
By above-mentioned steps S101- step S105, processing server possesses the function of similar chat robots, energy
Enough issue message in time user being input into are replied, it is achieved that the message between user and public service account number is handed over
Mutually, the self adaptation question and answer service of public service account number has been provided the user well.
In the method for message interaction provided by the embodiment of the present invention, when the user for receiving terminal transmission is directed to public service
During the issue message is input into by account number, if there is no the issue message in the corresponding preset exam pool of the public service account number
Corresponding reply message, and Preset Time in do not receive yet the registrar return the issue message corresponding
Reply message, can obtain search key element by parsing is carried out to the issue message, and according to the crucial unit of the search
Element inquires about replying message and feed back to the terminal and being exported for the issue message from internet, it is achieved that user with public
Interacting message between many service account numbers so that public service account number can reply the problem of user's proposition in time, improve
Response efficiency being replied, while improve interacting promptness and validity between user and public service account number, being provided the user
Convenience, easily self adaptation question and answer messenger service.
Based on the method for message interaction shown in above-described embodiment, the embodiment of the present invention additionally provides a kind of processing server,
In practical application, the processing server can be the processing server in system shown in Figure 1.Fig. 4 is referred to, the processing server
Internal structure may include but be not limited to：Processor, network interface and memory.Wherein, in processing server processor, net
Network interface and memory can be connected by bus or other modes, to be connected by bus in Fig. 4 shown in the embodiment of the present invention
As a example by.
Wherein, processor (or claiming CPU (Central Processing Unit, central processing unit)) is processing server
Calculating core and control core.Network interface can optionally include the wireline interface of standard, wave point (as WI-FI,
Mobile communication interface etc.).Memory (Memory) is the memory device in processing server, for depositing program data.Can
To be understood by, memory herein can be high-speed RAM memory, or non-labile memory (non-
Volatile memory), for example, at least one magnetic disc store；Optionally can also be that at least one is located remotely from aforementioned place
The storage device of reason device.Memory provides memory space, and the memory space stores the operating system of processing server, it may include
But it is not limited to：Windows system (a kind of operating system), a kind of Linux (operating system) system etc., the present invention to this not
It is construed as limiting.The memory space of memory also stored for interacting message device.
In embodiments of the present invention, processing server executes above-mentioned figure by the interacting message device in run memory
The corresponding steps of method flow shown in 2- Fig. 3.Please also refer to Fig. 5, the interacting message plant running such as lower unit：
Searching unit 101, the problem for being input into for public service account number as the user for receiving terminal transmission disappear
During breath, search and reply message with the presence or absence of the issue message is corresponding in the corresponding preset exam pool of the public service account number.
Retransmission unit 102, if for not existing, the issue message is forwarded to the registration clothes of the public service account number
Business device.
Resolution unit 103, if for the issue message for not receiving registrar return in Preset Time
Corresponding reply message, to the issue message carry out parsing obtain search key element.
In implementing, if the quantity of the issue message is more than or equal to two, the resolution unit 103 is specifically for dividing
Other each issue message at least two issue message is parsed, and obtains at least two group searching key elements, wherein
One issue message corresponds to last set key element；Or, defeated specifically for choosing from least two issue message
An earliest issue message of the angle of incidence carries out parsing and obtains last set key element；Or, specifically for from described at least
Choosing an input time issue message the latest in two issue message carries out parsing acquisition last set key element.
Query unit 104, for inquiring about the reply of the issue message from internet according to the search key element
Message.
Feedback unit 105, for replying message transmission described in inquiring to the terminal, so that terminal output
Described reply message.
In implementing alternatively, the device is also run as lower unit：
Data capture unit 106, for obtaining the attribute data of the user, the attribute data includes elemental user number
According to, any one or more in social data, network behavior data；
Edit cell 107, for carrying out personalized editor according to the attribute data to replying message described in inquiring.
Wherein, the basic user data includes following at least one：The pet name, sex, interest, speciality, work, age；
The social data includes：Friend relation chain and/or social interaction data；The network behavior data include：Ecommerce row
For data and/or payment behavior data；The issue message includes following at least one：Word, picture, audio frequency and video；Described time
Multiple message includes following at least one：Word, picture, audio frequency and video.
In implementing, if inquired from internet according to the corresponding last set key element of issue message
The quantity for replying message is more than or equal to two, and during the feedback unit 105 is run, carrying out practically such as places an order the device
Unit：
Website acquiring unit 1001, for obtain described at least two reply message in the source net for respectively replying message
Stand.
Weighting processing unit 1002, for according to the public trust of the source web for respectively replying message respectively to respectively replying message
It is weighted processing.
Transmitting element 1003 is chosen, and middle choosing is replied message for the order according to weight from high to low from described at least two
Take at least one transmission is replied message to the terminal.
As processing server executes the message friendship shown in Fig. 2-Fig. 3 by running the interacting message device shown in Fig. 5
Mutual method, therefore, the function of each unit of the interacting message device shown in Fig. 5 can be found in the interacting message side shown in Fig. 1-Fig. 2
The associated description of each step of method, will not be described here.
With method in the same manner, the embodiment of the present invention is provided processing server and interacting message device, when receiving end
During the issue message is input into for public service account number by the user that end sends, if the public service account number is corresponding preset
Do not have in exam pool that the issue message is corresponding to be replied message, and the registrar is not received yet in Preset Time
The issue message of return is corresponding to be replied message, can be crucial first by carrying out parsing acquisition search to the issue message
Element, and the terminal is replied message and feeds back to according to what the search key element inquired about the issue message from internet
Exported, it is achieved that the interacting message between user and public service account number so that public service account number can be returned in time
Multiplexing family propose problem, improve reply response efficiency, at the same improve interacting between user and public service account number and
When property and validity, provide the user convenience, easily self adaptation question and answer messenger service.
One of ordinary skill in the art will appreciate that realizing all or part of flow process in above-described embodiment method, it is permissible
Instruct related hardware to complete by computer program, described program can be stored in a computer read/write memory medium
In, the program is upon execution, it may include as the flow process of the embodiment of above-mentioned each method.Wherein, described storage medium can be magnetic
Dish, CD, read-only memory (Read-Only Memory, ROM) or random access memory (Random Access
Memory, RAM) etc..
Above disclosed only present pre-ferred embodiments, can not limit the right model of the present invention certainly with this
Enclose, the equivalent variations that is therefore made according to the claims in the present invention, still belong to the scope covered by the present invention.
Claims (11)
1. a kind of method for message interaction, it is characterised in that include：
When the issue message is input into for public service account number by the user for receiving terminal transmission, the public service is searched
Reply message with the presence or absence of the issue message is corresponding in the corresponding preset exam pool of account number；
If not existing, the issue message is forwarded to the registrar of the public service account number；
If the issue message for not receiving registrar return in Preset Time is corresponding replying message, to described
Issue message carries out parsing and obtains search key element；
Replying message for the issue message is inquired about from internet according to the search key element, and described in inquiring
Transmission is replied message to the terminal, so as to reply message described in terminal output.
2. the method for claim 1, it is characterised in that described will inquire described in reply message transmission to the end
Before end, including：
The attribute data of the user is obtained, the attribute data includes basic user data, social data, network behavior data
In any one or more；
Personalized editor is carried out to replying message described in inquiring according to the attribute data.
3. method as claimed in claim 2, it is characterised in that the basic user data includes following at least one：The pet name,
Sex, interest, speciality, work, age；
The social data includes：Friend relation chain and/or social interaction data；
The network behavior data include：Ecommerce behavioral data and/or payment behavior data；
The issue message includes following at least one：Word, picture, audio frequency and video；
Described reply message including following at least one：Word, picture, audio frequency and video.
4. the method as described in any one of claim 1-3, it is characterised in that if the quantity of the issue message is more than or equal to two
Bar, then described to the issue message carry out parsing obtain search key element, including：
Respectively each issue message at least two issue message is parsed, obtain the crucial unit of at least two group searchings
Element, wherein one issue message correspond to last set key element；Or,
Choosing an input time earliest issue message from least two issue message carries out parsing and obtains one group searching
Rope key element；Or,
Choosing an input time issue message the latest from least two issue message carries out parsing and obtains one group searching
Rope key element.
5. method as claimed in claim 4, it is characterised in that if according to the crucial unit of the corresponding last set of issue message
The quantity for replying message that inquires from internet of element more than or equal to two, then described will inquire described in reply message and send out
The terminal is delivered to, including：
Obtain described at least two reply message in the source web for respectively replying message；
Public trust according to the source web for respectively replying message is weighted processing to respectively replying message respectively；
According to weight order from high to low from described at least two reply message middle choose at least one reply message transmission to
The terminal.
6. a kind of interacting message device, it is characterised in that include：
Searching unit, for when receive terminal transmission user be input into for public service account number issue message when, look into
Look in the corresponding preset exam pool of the public service account number and replying message with the presence or absence of the issue message is corresponding；
Retransmission unit, if for not existing, the issue message is forwarded to the registrar of the public service account number；
Resolution unit, if for corresponding time of the issue message for not receiving registrar return in Preset Time
Multiple message, carries out parsing and obtains search key element to the issue message；
Query unit, for inquiring about replying message for the issue message according to the search key element from internet；
Feedback unit, for replying message transmission described in inquiring to the terminal, so as to terminal output is described return
Multiple message.
7. device as claimed in claim 6, it is characterised in that also include：
Data capture unit, for obtaining the attribute data of the user, the attribute data includes basic user data, social activity
Any one or more in data, network behavior data；
Edit cell, for carrying out personalized editor according to the attribute data to replying message described in inquiring.
8. device as claimed in claim 7, it is characterised in that the basic user data includes following at least one：The pet name,
Sex, interest, speciality, work, age；
The social data includes：Friend relation chain and/or social interaction data；
The network behavior data include：Ecommerce behavioral data and/or payment behavior data；
The issue message includes following at least one：Word, picture, audio frequency and video；
Described reply message including following at least one：Word, picture, audio frequency and video.
9. the device as described in any one of claim 6-8, it is characterised in that if the quantity of the issue message is more than or equal to two
Bar, the resolution unit are obtained specifically for parsing to each issue message at least two issue message respectively
At least two group searching key elements, wherein one issue message correspond to last set key element；Or, specifically for from described
An input time earliest issue message is chosen at least two issue message carry out parsing obtain last set key element；
Or, parsing is carried out specifically for a selection input time issue message the latest from least two issue message obtain
Obtain last set key element.
10. device as claimed in claim 9, it is characterised in that if crucial according to the corresponding last set of issue message
The quantity for replying message that element is inquired from internet is more than or equal to two, then the feedback unit includes：
Website acquiring unit, for obtain described at least two reply message in the source web for respectively replying message；
Weighting processing unit, for being weighted to respectively replying message according to the public trust of the source web for respectively replying message respectively
Process；
Transmitting element is chosen, and middle selection at least is replied message for the order according to weight from high to low from described at least two
Bar replies message transmission to the terminal.
11. a kind of processing servers, it is characterised in that include the interacting message device as described in any one of claim 6-10.
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| CN106487655B (en) | 2020-02-18 |
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