CN109616220A - A kind of online answer distributing method of doctor and system - Google Patents
A kind of online answer distributing method of doctor and system Download PDFInfo
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Abstract
The present invention provides a kind of online answer distributing method of doctor and system, method includes: to distribute the received medical care problem to determining answer terminal；If the medical care problem is not answered in preset duration, the medical care problem is sent to all answer terminals, so that all answer terminals are raced to be the first to answer a question.The online answer distributing method of doctor provided by the invention and system, topic two ways is inscribed and robs by group to combine, it on the one hand can be under the premise of guaranteeing answer mass conservation, improve answer speed, reduce the waiting time of user, user experience is improved, and topic two ways cooperation is inscribed and robbed in group, balances the reasonable distribution of doctor's answer.
Description
Technical field
The present invention relates to online medical care problem administrative skill fields, more particularly to a kind of online answer of doctor distributes
Method and system.
Background technique
In medical care problem on-line consulting, the medical care problem that the answer terminal meeting display server of doctor distributes is big at present
The mode of mean allocation is mostly used, each answer terminal can be assigned to a certain number of medical care problems.Above-mentioned distributing method can not
Problem is divided, and not can guarantee the waiting time of problem, problem cannot may reply for a long time, reduce user
Experience.
Summary of the invention
In order to solve the problems, such as the mode of the mean allocation in the online answer of medical care problem at present cause may for a long time no
To answer, the problem of reducing user experience, the present invention provides a kind of online answer distributing method of doctor and system.
In certain embodiments, the online answer distributing method of a kind of doctor, comprising:
The received medical care problem is distributed to determining answer terminal；
If the medical care problem is not answered in preset duration, the medical care problem is sent to all answer terminals,
So that all answer terminals are raced to be the first to answer a question.
It is in certain embodiments, described to distribute the received medical care problem to determining answer terminal, comprising:
Judging whether each answer terminal is shown as can answer state；
The corresponding relationship that priority is distributed based on default answer terminal and problem, from be shown as can answer state answer it is whole
The answer terminal distributed is determined in end；
The medical care problem is distributed to determining answer terminal.
In certain embodiments, the corresponding relationship that priority is distributed based on default answer terminal and problem, from display
For that can determine the answer terminal distributed in the answer terminal of answer state, comprising:
The corresponding relationship that priority is distributed according to preset answer terminal and problem, to be shown as can answer state answer
Terminal is ranked up according to priority；
The answer terminal of preset quantity is chosen according to the sequence of priority from big to small；
Judge whether the answer amount in the answer terminal of the preset quantity is identical；
If so, determining that being arranged in the first answer terminal is answer terminal to be distributed；If not, determining answer amount most
Few answer terminal is answer terminal to be distributed.
In certain embodiments, the corresponding relationship that priority is distributed based on default answer terminal and problem, from display
For that can determine the answer terminal distributed in the answer terminal of answer state, comprising:
Be shown as can in the answer terminal of answer state, reject distributed in preset time period medical care problem answer it is whole
End；
The corresponding relationship that priority is distributed according to preset answer terminal and problem, to answer terminal remaining after rejecting into
Row sequence；
The answer terminal of preset quantity is chosen according to the sequence of priority from big to small；
Judge whether the answer amount in the answer terminal of the preset quantity is identical；
If so, determining that being arranged in the first answer terminal is answer terminal to be distributed；If not, determining answer amount most
Few answer terminal is answer terminal to be distributed.
In certain embodiments, the determination step of the preset duration includes:
User's average satisfaction degree is converted to the ranking factor of numeric format；
The problem of answer in fixed duration is ranked up according to time for replying length for the first time, determines each to have replied and ask
Inscribe location information in the sequence, and by the location information be converted to position identical with the ranking factor format because
Son；
Extraction and the consistent location factor of ranking factor numerical value, when problem corresponding to the location factor is replied for the first time
Between be determined as preset duration.
In certain embodiments, the determination step of the preset duration includes:
User's average satisfaction degree is converted to the ranking factor of numeric format；
The problem of answer of fixed quantity is ranked up according to time for replying length for the first time, determines and has each replied problem
Location information in the sequence, and by the location information be converted to position identical with the ranking factor format because
Son；
Extraction and the consistent location factor of ranking factor numerical value, when problem corresponding to the location factor is replied for the first time
Between be determined as preset duration.
In certain embodiments, the method also includes:
The preset duration is updated according to predetermined period or preset answer quantity.
In certain embodiments, the online answer of a kind of doctor distributes system, comprising:
Determination distributes module, and the received medical care problem is distributed to determining answer terminal；
It distributes and races to be the first to answer a question module, if the medical care problem is not answered in preset duration, the medical care problem is sent to
All answer terminals, so that all answer terminals are raced to be the first to answer a question.
In certain embodiments, the determination distributes module and includes:
Judging unit, judging whether each answer terminal is shown as can answer state；
Determination unit distributes the corresponding relationship of priority based on preset answer terminal and problem, from be shown as can answer
The answer terminal distributed is determined in the answer terminal of state；
Dispatch unit distributes the medical care problem to determining answer terminal.
In certain embodiments, the determination unit includes:
Sequencing unit distributes the corresponding relationship of priority according to preset answer terminal and problem, to be shown as can answer
The answer terminal of state is ranked up according to priority；
Selection unit chooses the answer terminal of preset quantity according to the sequence of priority from big to small；
Judging unit judges whether the answer amount in the answer terminal of the preset quantity is identical；
Determination unit, if it is determined that unit judges be it is yes, determine that being arranged in the first answer terminal is answer to be distributed
Terminal；If it is determined that unit judges be it is no, determine the least answer terminal of answer amount be answer terminal to be distributed.
In certain embodiments, the determination unit includes:
Culling unit is being shown as to reject and having distributed medical treatment in preset time period and ask in the answer terminal of answer state
The answer terminal of topic；
Sequencing unit distributes the corresponding relationship of priority according to preset answer terminal and problem, to remaining after rejecting
Answer terminal is ranked up；
Selection unit chooses the answer terminal of preset quantity according to the sequence of priority from big to small；
Judging unit judges whether the answer amount in the answer terminal of the preset quantity is identical；
Determination unit, if it is determined that unit judges be it is yes, determine that being arranged in the first answer terminal is answer to be distributed
Terminal；If it is determined that unit judges be it is no, determine the least answer terminal of answer amount be answer terminal to be distributed.
In certain embodiments, the preset duration is according in user's average satisfaction degree and fixed duration or fixed
The time for replying for the first time for having replied problem of quantity determines.
In certain embodiments, the preset duration updates again every predetermined period or preset answer quantity.
In certain embodiments, a kind of computer equipment, including memory, processor and storage are on a memory and can be
The computer program run on processor, the processor realize doctor as described above online answer group when executing described program
The step of forwarding method.
In certain embodiments, a kind of computer readable storage medium, is stored thereon with computer program, the computer journey
The step of doctor as described above online answer distributing method is realized when sequence is executed by processor.
Beneficial effects of the present invention are as follows:
The online answer distributing method of doctor provided by the invention and system are inscribed and are robbed topic two ways by group and combine, and one
Aspect can improve answer speed, reduce the waiting time of user, improve use under the premise of guaranteeing answer mass conservation
Family usage experience, and topic two ways cooperation is inscribed and robbed in group, balances the reasonable distribution of doctor's answer.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1, which is shown, to be suitable for being used to realizing scene framework figure of the invention.
Fig. 2 shows the online answer distributing method flow diagrams of the doctor of the embodiment of the present invention.
Fig. 3 shows the idiographic flow schematic diagram of step S2 in Fig. 2.
Fig. 4 shows one of the idiographic flow schematic diagram of step S22 in Fig. 3.
Fig. 5 shows two of the idiographic flow schematic diagram of step S22 in Fig. 3.
Fig. 6 shows the determination method flow schematic diagram of preset duration in the embodiment of the present invention.
Fig. 7 shows specific distributing method flow diagram in the embodiment of the present invention.
Fig. 8 shows the distributing method flow diagram that system execution is distributed in the embodiment of the present invention.
Fig. 9 shows the structural schematic diagram that system is distributed in the embodiment of the present invention.
Figure 10 shows the concrete structure schematic diagram for determining in Fig. 9 and distributing module.
Figure 11 shows one of the concrete structure schematic diagram of determination unit in Figure 10.
Figure 12 shows two of the concrete structure schematic diagram of determination unit in Figure 10.
Figure 13 shows the structural schematic diagram for being suitable for the computer equipment for being used to realize the embodiment of the present application.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Fig. 1 shows the scene framework figure shown in the embodiment of the present invention.Including user terminal 200, the first answer terminal
301, system 100 and the second answer terminal 302 are distributed.
User terminal 200 is the terminal that user issues medical care problem, and user terminal 200 can be tablet computer, mobile phone, platform
The smart machines such as formula computer, laptop.
Certainly, in some alternative embodiments, medical advice problem can also be to propose under line, such as passes through user under line
Registration, enquirement etc., distribute system 100 by counting and recording, then by medical care problem typing.
Distributing system 100 can be server or media platform etc., for example, distributing system 100 and the first answer terminal
301, the second answer terminal 302, user terminal 200 carry out the interaction of information by web network.
In the present embodiment, defining the first answer terminal 301 is to distribute the terminal that system 100 distributes problem for the first time, i.e., following
Display incentive message be only corresponding basic incentive message answer terminal.System 100 is distributed by received medical care problem
It distributes onto the first answer terminal 301, so that the first answer terminal 301 be made to show the medical care problem distributed and basis reward letter
Breath.
Defining the second answer terminal 302 is all answer terminals for distributing system 100 and distributing again, it will be understood that second
Answer terminal 302 includes the first answer terminal 301, is indicated for convenience, and the present embodiment is indicated using the second answer terminal 302
All answer terminals.
Certainly, the first answer terminal 301 and the second answer terminal 302 can be tablet computer, mobile phone, desktop computer, pen
Remember the smart machines such as this computer.
Received medical care problem is user terminal sending in following embodiments.Distributing system 100 is server, certainly,
Medical care problem is not limited to user terminal sending in other embodiments, and the system of distributing is also not limited to server, and the present invention refuses
It repeats.Fig. 2 shows the flow diagrams of the online answer distributing method of doctor in the embodiment of the present invention.As shown in Fig. 2, this method
It specifically includes:
S1: the medical care problem that user terminal edits user is sent to the system of distributing.
By taking server as an example, i.e., user carries out editor's problem by editing interface in user terminal, and user terminal will be edited
Medical care problem server is sent to by network.
At least one matching condition is attached in some preferred embodiments, in medical care problem, matching condition can lead to
It crosses user and provides a part of common option, example in the input interface remarks of user terminal or the input interface of user terminal
Such as: the gender of the doctor to want an answer, reply doctor whether be Grade A hospital doctor.
Certainly, matching condition and it is not all proposed by user, user propose medical care problem when, system, which can also be defaulted, to be set
Set partial match criterion, for example, state matching condition include: answer terminal be can answer state, the answer amount of answer terminal do not reach
Corresponding with answer terminal doctor academic title's matching of type of the problem of to preset threshold, medical care problem etc..These matching conditions are not
User setting, but after being issued in order to avoid medical care problem due to it is not online, do a job not suited to one's training the problems such as caused unmanned answer
Problem, system are also required to that many matching conditions are arranged, to carry out certain screening, improve user experience.
For user's remarks, the matching condition that system Non-precondition is chosen, can using Text region, speech recognition or
Person's manual identified etc., it will not go into details by the present invention.
Matching condition is equivalent to screening of the user to answer terminal, meets the requirement of user in this way, improves user's
Usage experience.
S2: it distributes system and determines the first answer terminal distributed.
In a specific embodiment, as shown in figure 3, step S2 is specifically included:
S21: judging whether each answer terminal is shown as can answer state.
Answer terminal has interface or the button of state switching, and can switch answer terminal by the interface or button is
Online, offline or busy, in order to which doctor receives medical care problem according to the time of oneself.In the present embodiment, it is clear that, it can answer
Topic state is " online ".
S22: distributing the corresponding relationship of priority based on default answer terminal and problem, from be shown as can answer state answer
The answer terminal distributed is determined in topic terminal.
In a specific embodiment, each answer terminal has one to preset corresponding numerical priority value, the priority
Numerical value is according to the identity information of answer terminal authentication, the address information of answer terminal and the terminal address information for issuing medical care problem
Relationship etc. determine.It includes: root that the i.e. described preset answer terminal and problem, which distribute the determination step of the corresponding relationship of priority,
According to the authentication of the relationship and answer terminal of the terminal address information of the address information and sending medical care problem of answer terminal
Information determines answer terminal and problem distributes the corresponding relationship of priority, wherein the answer terminal identity authentication information includes
The doctor academic title of certification and Hospital Grade.
In a preferred embodiment, answer terminal and problem distribute the corresponding relationship of priority also according to answer terminal
Index is recommended to determine.Index is recommended to be determined according to the history evaluation of answer terminal, therefore can be by recommending indicial response user
Evaluation be conducive to improve user experience, in one embodiment, when recommending index and history evaluation positive correlation, history
Evaluation is higher, recommends index higher, such as the history evaluation of an answer terminal is 98 points, then accordingly, recommendation index is
98%, history evaluation is 80 points, then recommending index is 80%.
The corresponding priority factor of one answer terminal, but identical priority factor and centainly only represent one and answer
Inscribe terminal.At least one regulatory factor can be set at this time, so that the corresponding priority factor of each answer terminal is not
Identical, regulatory factor is also used as weighting, to be weighted to different above-mentioned doctor academic titles, Hospital Grade etc..For example, right
In recommending the regulatory factor of index to be 0.93, the regulatory factor for new doctor's weight is 1, and the weight for area is 0.67,
Regulatory factor for doctor academic title is 0.88, and the regulatory factor for Hospital Grade is 0.99, the adjusting for other weights
The factor is 0.56.That is:
Priority factor=0.93* recommendation index (0-100)+new doctor weight (1000)+0.67* regional (1-4)+
Other weights (1-4) of 0.88* doctor academic title (1-4)+0.99* Hospital Grade (1-4)+0.56*.
In this way since the presence of regulatory factor, priority factor can be as accurate as 0.01, it is identical to reduce priority factor
Probability, and the significance level of each weight can be embodied.
Further, if user terminal can obtain the address information where user terminal, such as user terminal is in A
The county C in the city B, state then can preferentially distribute the doctor of areal, i.e., the described preset answer terminal and problem distribute priority
Corresponding relationship more according to the address information of answer terminal and issue medical care problem terminal address information relationship determine.
In the embodiment of medical care problem additional matches condition, it is preferable that the system of distributing, which needs further exist for filtering out, to be met
The answer terminal of matching condition.It can determine to meet by judging whether each answer terminal meets all matching conditions one by one
Answer terminal, or the answer terminal by judging to meet under each matching condition one by one, the invention is not limited thereto.
For example, in the particular embodiment, it is first determined whether online, filtering out online answer terminal, then judge to sieve
Whether having answer amount in the answer terminal selected is more than the upper limit on the same day, is then judged the answer terminal for being no more than the same day upper limit
Whether academic title etc. is matched.
In the specific implementation, according to the height of priority, answer terminal is ranked up, in one embodiment, such as Fig. 4
Shown, step S22 is specifically included:
S201: the corresponding relationship of priority is distributed according to preset answer terminal and problem, is answered matching condition is met
Topic terminal is ranked up according to priority；
S202: the answer terminal of preset quantity is chosen according to the sequence of priority from big to small；
S203: judge whether the answer amount in the answer terminal of the preset quantity is identical；
S204: if so, determining that being arranged in the first answer terminal is answer terminal to be distributed；If not, determination is answered
The least answer terminal of volume is answer terminal to be distributed.It in the embodiment, is ranked up according to priority, to choose excellent
The high answer terminal of first grade is distributed, and answer quality is improved, so that user experience is more preferable.
In a preferred embodiment, in order to avoid the same answer terminal is inscribed by frequent group, cause other answer terminals without
Method is assigned to medical care problem, so that distribution is unbalance, as shown in figure 5, step S32 is specifically included:
S221: in the answer terminal for meeting matching condition, the answer end that medical care problem has been distributed in preset duration is rejected
End；
S222: the corresponding relationship of priority is distributed according to preset answer terminal and problem, to answer remaining after rejecting
Terminal is ranked up；
S223: the answer terminal of preset quantity is chosen according to the sequence of priority from big to small；
S224: judge whether the answer amount in the answer terminal of the preset quantity is identical；
S225: if so, determining that being arranged in the first answer terminal is answer terminal to be distributed；If not, determination is answered
The least answer terminal of volume is answer terminal to be distributed.
It is no longer distributed for having distributed the answer terminal of medical care problem in preset duration in this way, it is clear that for example default
It Shi Changwei 2 minutes, can be avoided the frequent answer in 2 minutes of same answer terminal, to distribute while reducing answer quality
Unbalance problem.
In certain embodiments, it is contemplated that the reward of the doctor of first registration answer terminal can be answered in newly-increased
When topic terminal distributes medical care problem for the first time, the position in the sequence of priority ranking is first place, such as in above-mentioned priority meter
When calculation, the weight of new doctor is set as 1000.The enthusiasm for improving doctor's registration in this way, also avoids not having due to new doctor
The problem of historical summary causes calculated priority too low, can not obtain medical care problem.
S3: it distributes system and distributes the medical care problem to determining answer terminal.
It should be noted that answer terminal is the first above-mentioned answer terminal 301, and details are not described herein again in step S3.
S4: the first answer terminal shows the medical care problem.
S5: the system of distributing judges whether medical care problem is answered in preset duration.
If distributing system in preset duration, it is not received by the first answer terminal and is directed to the solution that the medical care problem is replied
Instruction is answered or answered, then distributes system and is judged as that in the duration, medical care problem is not answered, user terminal is still
In the stage for waiting answer, enter next step at this time.
S6: if being judged as NO, the medical care problem is sent to the second answer terminal.
In Fig. 1, system 100 is distributed by medical care problem, the second answer terminal 302 is sent to by network, some preferred
In embodiment, distribute system 100 can also send medical care problem check and write off instruction to the first answer terminal 301 so that the first answer
Terminal 301 no longer shows the medical care problem or no longer shows that the medical care problem is (such as no longer aobvious after 3 minutes after certain time length
Show, no longer display etc. after five minutes).
Preset duration is according in user's average satisfaction degree and fixed duration or fixed quantity has replied problem for the first time
Time for replying determines.
In some embodiments, as shown in connection with fig. 6, the determination step of the preset duration includes:
S61: user's average satisfaction degree is converted to the ranking factor of numeric format；
S62: in fixed duration or the problem of answer of fixed quantity is ranked up according to time for replying length for the first time, really
It is fixed each to have replied location information of the problem in the sequence, and the location information is converted to and the ranking factor lattice
The identical location factor of formula；
S63: extracting and the consistent location factor of ranking factor numerical value, and problem corresponding to the location factor is answered for the first time
The multiple time is determined as preset duration.
User's average satisfaction degree is that the user of registration (is become by the endpoint to register of the terminal of user or quizmaster
Payment or non-payment user) using the terminal of the user or quizmaster, it is imitated according to passing problem answer situation, answer
Rate etc. determines that the users satisfaction degree is not the satisfaction of any one user or multiple users, but all using simultaneously
Timing have submitted the user of the feedback such as evaluation table, such as register user terminal user number as 10000 people, but
In last week, submitting the number of all evaluation tables is 8000 people, then statistical average satisfaction using the data that 8000 people feeds back as
Total number of samples has several different types of scoring topics in evaluation table.
In one embodiment, step S61 is the ranking factor for converting user's average satisfaction degree to numeric format, example
Such as, to the satisfaction (range 0%-100%) of answer speed, to satisfaction (the range 0%- of answer quality
100%) etc..The satisfaction of an evaluation table comprehensive first in this way, such as one of user or quizmaster's terminal feedback
Satisfaction is 88%, then counts the satisfaction of all feedbacks, obtains a comprehensive average satisfaction degree, it is clear that should
Average satisfaction degree is the numerical value of percentage statistics, the as ranking factor of numeric format.
The problem of answer of fixed quantity is ranked up according to Reaction time length for the first time, such as to 100 replied
A problem is ranked up, and converts numeric format for the location information of sequence, then first entitled 1%, and the second entitled 2%, the 98th
Entitled 98%, wherein if the time for replying of first place is 20 seconds, the 98th entitled 15 minutes, be then used as preset duration for 15 minutes.
In this way, every 100 problems have determined that a preset duration, preset duration are to continue dynamic change.
Similarly, in another embodiment, it is carried out according to Reaction time length for the first time to having replied problem in fixed duration
Sequence, for example, being ranked up to the answer in past one week, converts numeric format for the location information of sequence, for example, in the past
The problem of answer in one week sum is 100, then first entitled 1%, the second entitled 2%, the 98th entitled 98%, wherein if first
The time for replying of name is 20 seconds, the 98th entitled 15 minutes, is then used as preset duration for 15 minutes.
Certainly, 100 answer problems are as just simplest example, in other instances, when answer quantity is more than 100
It is a, it is understood that there may be first place to N entitled 1% after then calculating score, takes immediate whole when answer lazy weight 100
Number percentage, such as the problem of answer are 1000, then first place to the tenth entitled 1%, then 980-990 entitled 98%, choosing
Take the average value of the time for replying of 10 answers between the 980th-the 990.If the problem of replying is 50, first place
It is 2%, second entitled 4%, it is assumed that user's average satisfaction degree is 97%, then chooses the 48th and the 49th any one,
If the two gap is larger, the average of the 48th and the 49th are taken.
Generally, preset duration every preset time period or preset answer quantity redefine, for example, for above-mentioned reality
Example is applied, preset duration is redefined every 100 problems, or is redefined every other week.It can guarantee preset duration in this way
Continuous updating, dynamic change, so as to combine the impression of user and the processing capacity of doctor's answer, thus efficiency
Higher, effect is more preferable.
In a preferred embodiment, the preset duration every preset time period redefines, the fixed duration
It is identical as the preset time period.Such as fixed time period is one week, preset time period is one week, then each preset duration is again
It when determining, is determined according to upper answer in one week, updates a preset duration weekly in this way, ensure that preset duration dynamic more
New periodicity.
In another preferred embodiment, the preset duration is redefined every preset answer quantity, described solid
Fixed number amount is equal with the preset answer quantity.For example, fixed quantity is 1000, preset duration is equally answered every 1000
Topic is redefined, then when each preset duration redefines, is determined according to upper 1000 answers, every 1000
A preset duration is updated, ensure that the periodicity that preset duration dynamic updates.
Certainly, in other alternative embodiments, the preset duration every preset time period or preset answer quantity weight
It is new to determine, still, the update of preset duration and above-mentioned fixed duration or fixed quantity and onrelevant, i.e. preset time period and solid
Timing is long different, and preset answer quantity and fixed quantity are unequal, can obtain according to actual needs with summary of experience.The reality
It applies in example, the update of preset duration can be acyclic, such as the update interval two weeks of last preset duration, this is pre-
If the update interval of duration one week.
Preset duration can dynamically update, and user and the demand of doctor of different times are balanced with this, according to the flat of user
The time for replying determines for the first time for equal satisfaction and history, therefore, can combine the impression of user and the processing of doctor's answer
Ability, so that efficiency is higher, effect is more preferable.
S7: the second answer terminal shows the medical care problem, for racing to be the first to answer a question.
It is to be appreciated that in the specific implementation, each answer terminal, i.e. the first answer terminal and the second answer terminal are operation
The same application program, for example, app or exe format program terminal, interface, function be it is consistent, therefore, in order to distinguish
Display is shown in " preferentially distributing area " part that the first answer terminal definitions go out by the medical care problem that step S3 is distributed
The medical care problem of display is not the medical care problem raced to be the first to answer a question, and it is fixed to be shown in the second answer terminal by the medical care problem that step S6 is distributed
" racing to be the first to answer a question area " that justice goes out, medical care problem which show need the means answer by racing to be the first to answer a question, for example, can be set race to be the first to answer a question by
Button is raced to be the first to answer a question.
Certainly, in actual real-time example, process may be complex, for example, it is also possible to normal problem screening is set,
If problem is improper problem, reject, can be implemented by report window.
In addition, in some embodiments, one can be preset and rob topic exam pool, each it is identified as robbing the medical care problem of answer
Into in library, all answer terminals can show all medical care problems robbed in topic exam pool by refreshing interface.
Further, if robbing, answer is excessive, and certain rule can be set, for example, inscribing in X minutes into topic is robbed
Medical care problem in library does not appear in all answer terminals in X minutes, but executes step S3 again first, again online
Answer terminal in determine the first answer terminal distributed, replied if judgement is unmanned again, all terminals it is refreshable as it can be seen that
It is raced to be the first to answer a question.Obviously, it is the summation that above-mentioned preset duration adds X minutes which, which is equivalent to preset duration, and determination distributes
Answer terminal be not limited to once or twice.
It is elaborated below with the process that distributes in a specific embodiment, in Fig. 7, doctor passes through answer terminal solution
Question and answer topic.First new problem (medical care problem) judge whether being normal problem, if otherwise system automated reporting, closing are asked
Topic.If so, judging whether there is online doctor (corresponding judge whether each answer terminal is shown as can answer state).If
No, then it is directly entered and robs topic exam pool, if so, the answer terminal distributed is then determined according to the scheme of above-mentioned detailed description, if
The step is judged as no qualified doctor, then enters and rob topic exam pool, if there is qualified doctor, then issue specified
Doctor.In general, doctor, which receives the operation that problem medical care problem is likely to occur, to be had: not responding, change the place of examination, get and report, not
It responds possible reason to answer either with or without the time, has no ability to answer etc., the medical treatment to produce problem, generally changed the place of examination of changing the place of examination is asked
Topic is not inconsistent with medical treatment field mostly, and report is generally system and reports the improper problem that do not reject, and report herein is
Doctor manually verifies.It is not shown in X minutes in the medical care problem robbed in topic exam pool, in X minutes, as long as there is online doctor
Once judged whether eligible, issue online doctor again if meeting, if still not meeting in X minutes
Doctor, then shown to all doctors, doctor can log in answer terminal, and refresh i.e. it can be seen that the medical treatment robbed in topic exam pool is asked
Topic.The operation for refreshing the equally possible appearance of visible medical care problem, which has, not to be responded, change the place of examination, gets and reports.Certainly, even if doctor
Medical care problem is got, it is also possible to occur: the operation for not responding, retract, change the place of examination, replying and reporting.If doctor has carried out time
It is multiple, then enter the step of exchanging with the patient of enquirement, if noted abnormalities at this time, doctor can also be reported, if without exception,
Then exchange is until end, that is, complete the work of medical care problem answer.
It by above-mentioned detailed description, could be aware that, inscribe and rob topic two ways by group and combine, on the one hand can protect
Under the premise of demonstrate,proving answer mass conservation, answer speed is improved, the waiting time of user is reduced, improves user experience,
And topic two ways cooperation is inscribed and robbed in group, balances the reasonable distribution of doctor's answer.
Based on the detailed description of above-mentioned combination scene, the present invention provides a kind of online answer distributing method of doctor, this method
It is executed by distributing system, in one embodiment, can be executed by server.As shown in figure 8, this method specifically includes:
S101: the received medical care problem is distributed to determining answer terminal；
S102: if the medical care problem is not answered in preset duration, the medical care problem is sent to all answers
Terminal, so that all answer terminals are raced to be the first to answer a question.
It could be aware that, inscribe and rob topic two ways by group and combine, it on the one hand can be before guaranteeing answer mass conservation
It puts, improves answer speed, reduce the waiting time of user, improve user experience, and two kinds of topic is inscribed and robbed in group
Mode cooperates, and balances the reasonable distribution of doctor's answer.
Based on identical reason, in a specific embodiment, step S102 includes:
Judging whether each answer terminal is shown as can answer state；
The corresponding relationship that priority is distributed based on default answer terminal and problem, from be shown as can answer state answer it is whole
The answer terminal distributed is determined in end；
The medical care problem is distributed to determining answer terminal.
In a preferred embodiment, each answer terminal has one to preset corresponding numerical priority value, the numerical priority value
Identity information according to answer terminal authentication etc. determines.
The default corresponding relationship that priority is distributed based on answer terminal and problem, from be shown as can answer state answer it is whole
Determine that the answer terminal distributed specifically includes in end:
The corresponding relationship that priority is distributed according to preset answer terminal and problem, to be shown as can answer state answer
Terminal is ranked up according to priority；
The answer terminal of preset quantity is chosen according to the sequence of priority from big to small；
Judge whether the answer amount in the answer terminal of the preset quantity is identical；
If so, determining that being arranged in the first answer terminal is answer terminal to be distributed；If not, determining answer amount most
Few answer terminal is answer terminal to be distributed.
It in the embodiment, is ranked up according to priority, is distributed to choose the high answer terminal of priority, improved
Answer quality, so that user experience is more preferable.
In a preferred embodiment, in order to avoid the same answer terminal is inscribed by frequent group, cause other answer terminals without
Method is assigned to medical care problem, so that distribution is unbalance, therefore, distributes the default corresponding of priority with problem based on answer terminal
Relationship, from being shown as to determine that the answer terminal distributed specifically includes in the answer terminal of answer state:
Be shown as can in the answer terminal of answer state, reject distributed in preset time period medical care problem answer it is whole
End；
The corresponding relationship that priority is distributed according to preset answer terminal and problem, to answer terminal remaining after rejecting into
Row sequence；
The answer terminal of preset quantity is chosen according to the sequence of priority from big to small；
Judge whether the answer amount in the answer terminal of the preset quantity is identical；
If so, determining that being arranged in the first answer terminal is answer terminal to be distributed；If not, determining answer amount most
Few answer terminal is answer terminal to be distributed.
Determination for preset duration, based on reason same as described above, preset duration is according to user's average satisfaction degree
With in fixed duration or the time for replying for the first time for having replied problem of fixed quantity determines.
In some embodiments, the determination step of the preset duration includes:
User's average satisfaction degree is converted to the ranking factor of numeric format；
To in fixed duration or the problem of answer of fixed quantity is ranked up according to time for replying length for the first time, determine every
A location information for having replied problem in the sequence, and the location information is converted to and the ranking factor format phase
Same location factor；
Extraction and the consistent location factor of ranking factor numerical value, when problem corresponding to the location factor is replied for the first time
Between be determined as preset duration.
In a preferred embodiment, the method also includes: updated according to predetermined period or preset answer quantity
The preset duration.
Preset duration can dynamically update, and user and the demand of doctor of different times are balanced with this, according to the flat of user
The time for replying determines for the first time for equal satisfaction and history, therefore, can combine the impression of user and the processing of doctor's answer
Ability, so that efficiency is higher, effect is more preferable.
Further, it is based on identical inventive concept, the present invention also provides a kind of online answers of doctor to distribute system, in conjunction with
Shown in Fig. 9, comprising:
It determines and distributes module 110, determine the answer terminal distributed, and the medical care problem was distributed to determining answer end
End；
It distributes and races to be the first to answer a question module 120, if the medical care problem is not answered in preset duration, the medical care problem is sent
To all answer terminals, so that all answer terminals are raced to be the first to answer a question.
It could be aware that, inscribe and rob topic two ways by group and combine, it on the one hand can be before guaranteeing answer mass conservation
It puts, improves answer speed, reduce the waiting time of user, improve user experience, and two kinds of topic is inscribed and robbed in group
Mode cooperates, and balances the reasonable distribution of doctor's answer.
Based on identical reason, in a specific embodiment, such as Figure 10, the determination distributes module and includes:
Judging unit 121, judging whether each answer terminal is shown as can answer state；
Determination unit 122 distributes the corresponding relationship of priority based on preset answer terminal and problem, from being shown as to answer
The answer terminal distributed is determined in the answer terminal of topic state；
Dispatch unit 123 distributes the medical care problem to determining answer terminal.
In a preferred embodiment, each answer terminal has one to preset corresponding numerical priority value, the numerical priority value
Identity information according to answer terminal authentication etc. determines.
As shown in figure 11, in one embodiment, determination unit 122 specifically includes:
Sequencing unit 1221 distributes the corresponding relationship of priority according to preset answer terminal and problem, to be shown as can
The answer terminal of answer state is ranked up according to priority；
Selection unit 1222 chooses the answer terminal of preset quantity according to the sequence of priority from big to small；
Judging unit 1223 judges whether the answer amount in the answer terminal of the preset quantity is identical；
Determination unit 1224 determines that being arranged in the first answer terminal is wait send if it is determined that unit 1223 is judged as YES
The answer terminal of hair；If it is determined that unit 1223 is judged as NO, determine that the least answer terminal of answer amount is answer to be distributed
Terminal.It in the embodiment, is ranked up according to priority, is distributed, improved to choose the high answer terminal of priority
Answer quality, so that user experience is more preferable.
In a preferred embodiment, in order to avoid the same answer terminal is inscribed by frequent group, cause other answer terminals without
Method is assigned to medical care problem, so that distribution is unbalance, therefore, as shown in figure 12, the determination unit 122 includes:
Culling unit 1225 is being shown as to reject in preset time period and having distributed doctor in the answer terminal of answer state
The answer terminal for the treatment of problem；
Sequencing unit 1221 distributes the corresponding relationship of priority according to preset answer terminal and problem, remains to after rejecting
Remaining answer terminal is ranked up；
Selection unit 1222 chooses the answer terminal of preset quantity according to the sequence of priority from big to small；
Judging unit 1223 judges whether the answer amount in the answer terminal of the preset quantity is identical；
Determination unit 1224 determines that being arranged in the first answer terminal is wait send if it is determined that unit 1223 is judged as YES
The answer terminal of hair；If it is determined that unit 1223 is judged as NO, determine that the least answer terminal of answer amount is answer to be distributed
Terminal.
Determination for preset duration, based on reason same as described above, preset duration is according to user's average satisfaction degree
With in fixed duration or the time for replying for the first time for having replied problem of fixed quantity determines.
In some embodiments, such as Fig. 6, the determination step of the preset duration includes:
S61: user's average satisfaction degree is converted to the ranking factor of numeric format；
S62: in fixed duration or the problem of answer of fixed quantity is ranked up according to time for replying length for the first time, really
It is fixed each to have replied location information of the problem in the sequence, and the location information is converted to and the ranking factor lattice
The identical location factor of formula；
S63: extracting and the consistent location factor of ranking factor numerical value, and problem corresponding to the location factor is answered for the first time
The multiple time is determined as preset duration.
In a preferred embodiment, the preset duration every predetermined period or preset answer quantity again more
Newly.
Preset duration can dynamically update, and user and the demand of doctor of different times are balanced with this, according to the flat of user
The time for replying determines for the first time for equal satisfaction and history, therefore, can combine the impression of user and the processing of doctor's answer
Ability, so that efficiency is higher, effect is more preferable.
System, device, module or the unit that above-described embodiment illustrates can specifically realize by computer chip or entity,
Or it is realized by the product with certain function.It is a kind of typically to realize that equipment is computer equipment, specifically, computer is set
It is standby for example can for personal computer, laptop computer, cellular phone, camera phone, smart phone, personal digital assistant,
Media player, navigation equipment, electronic mail equipment, game console, tablet computer, wearable device or these equipment
In any equipment combination.
Computer equipment specifically includes memory, processor and storage on a memory simultaneously in a typical example
The computer program that can be run on a processor is realized when the processor executes described program and is held as described above by client
Capable method, alternatively, the processor realizes the method executed as described above by server when executing described program.
Below with reference to Figure 13, it illustrates the structures for the computer equipment 1300 for being suitable for being used to realize the embodiment of the present application to show
It is intended to.
As shown in figure 13, computer equipment 1300 include central processing unit (CPU) 1301, can according to be stored in only
Read the program in memory (ROM) 1302 or be loaded into random access storage device (RAM) from storage section 1308) in 1303
Program and execute various work appropriate and processing.In RAM1303, also it is stored with system 1300 and operates required various programs
And data.CPU1301, ROM1302 and RAM1303 are connected with each other by bus 1304.Input/output (I/O) interface 1305
It is also connected to bus 1304.
I/O interface 1305 is connected to lower component: the importation 1306 including keyboard, mouse etc.；Including such as cathode
The output par, c 1307 of ray tube (CRT), liquid crystal display (LCD) etc. and loudspeaker etc.；Storage section including hard disk etc.
1308；And including such as LAN card, the communications portion 1309 of the network interface card of modem etc..Communications portion 1309 passes through
Communication process is executed by the network of such as internet.Driver 1310 is also connected to I/O interface 1306 as needed.It is detachable to be situated between
Matter 1311, such as disk, CD, magneto-optic disk, semiconductor memory etc. are mounted on as needed on driver 1310, so as to
In mounted such as storage section 1308 as needed from the computer program read thereon.
Particularly, according to an embodiment of the invention, may be implemented as computer above with reference to the process of flow chart description
Software program.For example, the embodiment of the present invention includes a kind of computer program product comprising be tangibly embodied in machine readable
Computer program on medium, the computer program include the program code for method shown in execution flow chart.At this
In the embodiment of sample, which can be downloaded and installed from network by communications portion 1309, and/or from removable
Medium 1311 is unloaded to be mounted.
For convenience of description, it is divided into various units when description apparatus above with function to describe respectively.Certainly, implementing this
The function of each unit can be realized in the same or multiple software and or hardware when application.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
It should also be noted that, the terms "include", "comprise" or its any other variant are intended to nonexcludability
It include so that the process, method, commodity or the equipment that include a series of elements not only include those elements, but also to wrap
Include other elements that are not explicitly listed, or further include for this process, method, commodity or equipment intrinsic want
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including described want
There is also other identical elements in the process, method of element, commodity or equipment.
The above description is only an example of the present application, is not intended to limit this application.For those skilled in the art
For, various changes and changes are possible in this application.All any modifications made within the spirit and principles of the present application are equal
Replacement, improvement etc., should be included within the scope of the claims of this application.
Claims (15)
1. a kind of online answer distributing method of doctor characterized by comprising
Received medical care problem is distributed to determining answer terminal；
If the medical care problem is not answered in preset duration, the medical care problem is sent to all answer terminals, for
All answer terminals are raced to be the first to answer a question.
2. the method according to claim 1, wherein described distribute the received medical care problem to determining
Answer terminal, comprising:
Judging whether each answer terminal is shown as can answer state；
The corresponding relationship that priority is distributed based on default answer terminal and problem, from be shown as can be in the answer terminal of answer state
Determine the answer terminal distributed；
The medical care problem is distributed to determining answer terminal.
3. according to the method described in claim 2, it is characterized in that, described distribute priority based on default answer terminal and problem
Corresponding relationship, from being shown as to determine the answer terminal distributed in the answer terminal of answer state, comprising:
The corresponding relationship that priority is distributed according to preset answer terminal and problem, to be shown as can answer state answer terminal
It is ranked up according to priority；
The answer terminal of preset quantity is chosen according to the sequence of priority from big to small；
Judge whether the answer amount in the answer terminal of the preset quantity is identical；
If so, determining that being arranged in the first answer terminal is answer terminal to be distributed；If not, determining that answer amount is least
Answer terminal is answer terminal to be distributed.
4. according to the method described in claim 2, it is characterized in that, described distribute priority based on default answer terminal and problem
Corresponding relationship, from being shown as to determine the answer terminal distributed in the answer terminal of answer state, comprising:
It is being shown as that the answer terminal for having distributed medical care problem in preset time period can be rejected in the answer terminal of answer state；
The corresponding relationship that priority is distributed according to preset answer terminal and problem, arranges answer terminal remaining after rejecting
Sequence；
The answer terminal of preset quantity is chosen according to the sequence of priority from big to small；
Judge whether the answer amount in the answer terminal of the preset quantity is identical；
If so, determining that being arranged in the first answer terminal is answer terminal to be distributed；If not, determining that answer amount is least
Answer terminal is answer terminal to be distributed.
5. the method according to claim 1, wherein the determination step of the preset duration includes:
User's average satisfaction degree is converted to the ranking factor of numeric format；
The problem of answer in fixed duration is ranked up according to time for replying length for the first time, determines that each having replied problem exists
Location information in the sequence, and the location information is converted into location factor identical with the ranking factor format；
Extraction and the consistent location factor of ranking factor numerical value, by problem corresponding to the location factor, the time for replying is true for the first time
It is set to preset duration.
6. the method according to claim 1, wherein the determination step of the preset duration includes:
User's average satisfaction degree is converted to the ranking factor of numeric format；
The problem of answer of fixed quantity is ranked up according to time for replying length for the first time, determination has each replied problem in institute
The location information in sequence is stated, and the location information is converted into location factor identical with the ranking factor format；
Extraction and the consistent location factor of ranking factor numerical value, by problem corresponding to the location factor, the time for replying is true for the first time
It is set to preset duration.
7. the method according to claim 1, wherein the method also includes:
The preset duration is updated according to predetermined period or preset answer quantity.
8. a kind of online answer of doctor distributes system characterized by comprising
Determination distributes module, and received medical care problem is distributed to determining answer terminal；
It distributes and races to be the first to answer a question module, if the medical care problem is not answered in preset duration, the medical care problem is sent to all
Answer terminal, so that all answer terminals are raced to be the first to answer a question.
9. system according to claim 8, which is characterized in that the determination distributes module and includes:
Judging unit, judging whether each answer terminal is shown as can answer state；
Determination unit distributes the corresponding relationship of priority based on preset answer terminal and problem, from be shown as can answer state
Answer terminal in determine the answer terminal that distributes；
Dispatch unit distributes the medical care problem to determining answer terminal.
10. system according to claim 9, which is characterized in that the determination unit includes:
Sequencing unit distributes the corresponding relationship of priority according to preset answer terminal and problem, to be shown as can answer state
Answer terminal be ranked up according to priority；
Selection unit chooses the answer terminal of preset quantity according to the sequence of priority from big to small；
Judging unit judges whether the answer amount in the answer terminal of the preset quantity is identical；
Determination unit, if it is determined that unit judges be it is yes, determine that being arranged in the first answer terminal is answer terminal to be distributed；
If it is determined that unit judges be it is no, determine the least answer terminal of answer amount be answer terminal to be distributed.
11. system according to claim 9, which is characterized in that the determination unit includes:
Culling unit is being shown as to reject in preset time period and having distributed medical care problem in the answer terminal of answer state
Answer terminal；
Sequencing unit distributes the corresponding relationship of priority according to preset answer terminal and problem, to answer remaining after rejecting
Terminal is ranked up；
Selection unit chooses the answer terminal of preset quantity according to the sequence of priority from big to small；
Judging unit judges whether the answer amount in the answer terminal of the preset quantity is identical；
Determination unit, if it is determined that unit judges be it is yes, determine that being arranged in the first answer terminal is answer terminal to be distributed；
If it is determined that unit judges be it is no, determine the least answer terminal of answer amount be answer terminal to be distributed.
12. system according to claim 8, which is characterized in that the preset duration according to user's average satisfaction degree with
And in fixed duration or the time for replying for the first time for having replied problem of fixed quantity determines.
13. system according to claim 8, which is characterized in that the preset duration is every predetermined period or preset answers
Topic quantity updates again.
14. a kind of computer equipment including memory, processor and stores the meter that can be run on a memory and on a processor
Calculation machine program, which is characterized in that the processor realizes the described in any item doctors of claim 1 to 7 when executing described program
The step of online answer distributing method.
15. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program quilt
The step of described in any item doctors of claim 1 to 7 online answer distributing method is realized when processor executes.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811388796.7A CN109616220A (en) | 2018-11-21 | 2018-11-21 | A kind of online answer distributing method of doctor and system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811388796.7A CN109616220A (en) | 2018-11-21 | 2018-11-21 | A kind of online answer distributing method of doctor and system |
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| CN103455592A (en) * | 2013-08-30 | 2013-12-18 | 广州网易计算机系统有限公司 | Question answering method, device and system |
| CN105808694A (en) * | 2016-03-04 | 2016-07-27 | 上海携程商务有限公司 | Online customer service response system and method |
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| CN106503119A (en) * | 2016-10-17 | 2017-03-15 | 广州薏生网络科技有限公司 | A kind of sort method of mobile interrogation platform vertical search result |
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| CN103455592A (en) * | 2013-08-30 | 2013-12-18 | 广州网易计算机系统有限公司 | Question answering method, device and system |
| CN105808694A (en) * | 2016-03-04 | 2016-07-27 | 上海携程商务有限公司 | Online customer service response system and method |
| CN106487655A (en) * | 2016-09-28 | 2017-03-08 | 腾讯科技（深圳）有限公司 | A kind of method for message interaction, device and processing server |
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