CN106412052B - Service synchronization method and device - Google Patents

Service synchronization method and device Download PDF

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Publication number
CN106412052B
CN106412052B CN201610854609.4A CN201610854609A CN106412052B CN 106412052 B CN106412052 B CN 106412052B CN 201610854609 A CN201610854609 A CN 201610854609A CN 106412052 B CN106412052 B CN 106412052B
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CN
China
Prior art keywords
client
server
log
information
unique identifier
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Expired - Fee Related
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CN201610854609.4A
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Chinese (zh)
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CN106412052A (en
Inventor
吕祯
夏绍军
赵乾宋
胡兴全
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Sichuan Variant Technology Co Ltd
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Sichuan Variant Technology Co Ltd
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Priority to CN201610854609.4A priority Critical patent/CN106412052B/en
Publication of CN106412052A publication Critical patent/CN106412052A/en
Application granted granted Critical
Publication of CN106412052B publication Critical patent/CN106412052B/en
Expired - Fee Related legal-status Critical Current
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Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/50Network services
    • H04L67/535Tracking the activity of the user
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/10Protocols in which an application is distributed across nodes in the network
    • H04L67/1095Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes

Abstract

The embodiment of the present invention proposes service synchronization method and device, which comprises server receives the log that client is sent;According to the telephone number in log, whether inquiry stores the corresponding client's unique identifier of the telephone number;If so, then log is added in the corresponding user logging of client's unique identifier;If it is not, then in the server by log storage.The method is convenient for that customer information is carried out service synchronization in the server, and server receives the location tracking information that client is sent, and accomplish to synchronize in the server, the situation that staff goes out is tracked with this, and outgoing staff is also to see to report the case where meeting with client and customer information by client at any time, these information are carried out service synchronization by server, eliminate the plenty of time of the cost of staff's typing and arrangement, and after server sync, staff is facilitated to check.

Description

Service synchronization method and device
Technical field
The present invention relates to data processing fields, in particular to a kind of service synchronization method and device.
Background technique
Current many companies all suffer from a large amount of customer information and need to safeguard, staff is also needing to spend after work Plenty of time goes typing and arranges user information and safeguard these information, if in addition, staff is outgoing, it is also desirable to fill in big The table of amount is come the case where reporting the working condition of today, either meet or exchange with client outside.
Summary of the invention
In view of this, the embodiment of the present invention is designed to provide a kind of service synchronization method and device.
In a first aspect, a kind of service synchronization method provided in an embodiment of the present invention, which comprises server receives visitor The log that family end is sent;According to the telephone number in the log, it is corresponding whether inquiry stores the telephone number Client's unique identifier;If the corresponding client of the telephone number that the server is stored in the log uniquely knows The log is then added in the corresponding user logging of client's unique identifier by other code;If the server The corresponding client's unique identifier of telephone number in the log is not stored, then the log is stored in clothes It is engaged in device.
Second aspect, a kind of service synchronization device provided in an embodiment of the present invention, described device includes: receiving module, is used The log that client is sent is received in server;Judgment module, for looking into according to the telephone number in the log It askes and whether stores the corresponding client's unique identifier of the telephone number;Processing module, if be stored with for the server The corresponding client's unique identifier of telephone number in the log, then be added to the client only for the log In the corresponding user logging of one identification code;If the telephone number that the server does not store in the log is corresponding Client's unique identifier, then in the server by log storage.
Compared with prior art, service synchronization method and device provided in an embodiment of the present invention receives visitor by server Family end send log, and by the log storage in the server, so as in the server by customer information into Row service synchronization, and server receives the location tracking information that client is sent, and accomplishes to synchronize in the server, with this with The situation that track staff goes out, and it is also to see to report the case where meeting with client by client at any time that staff is outgoing And these information are carried out service synchronization, eliminate the cost of staff's typing and arrangement by customer information, server Plenty of time, and after server sync, facilitate staff to check.
To enable the above objects, features and advantages of the present invention to be clearer and more comprehensible, preferred embodiment is cited below particularly, and cooperate Appended attached drawing, is described in detail below.
Detailed description of the invention
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below will be to needed in the embodiment attached Figure is briefly described, it should be understood that the following drawings illustrates only certain embodiments of the present invention, therefore is not construed as pair The restriction of range for those of ordinary skill in the art without creative efforts, can also be according to this A little attached drawings obtain other relevant attached drawings.
Fig. 1 is server provided in an embodiment of the present invention and the schematic diagram that client interacts.
Fig. 2 is the block diagram of server provided in an embodiment of the present invention.
Fig. 3 is a kind of flow chart for service synchronization method that first embodiment of the invention provides.
Fig. 4 is a kind of flow chart for service synchronization method that second embodiment of the invention provides.
Fig. 5 is a kind of flow chart for service synchronization method that third embodiment of the invention provides.
Fig. 6 is a kind of flow chart for service synchronization method that fourth embodiment of the invention provides.
Fig. 7 is a kind of the functional block diagram of service synchronization device provided in an embodiment of the present invention.
Specific embodiment
Below in conjunction with attached drawing in the embodiment of the present invention, technical solution in the embodiment of the present invention carries out clear, complete Ground description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Usually exist The component of the embodiment of the present invention described and illustrated in attached drawing can be arranged and be designed with a variety of different configurations herein.Cause This, is not intended to limit claimed invention to the detailed description of the embodiment of the present invention provided in the accompanying drawings below Range, but it is merely representative of selected embodiment of the invention.Based on the embodiment of the present invention, those skilled in the art are not doing Every other embodiment obtained under the premise of creative work out, shall fall within the protection scope of the present invention.
It should also be noted that similar label and letter indicate similar terms in following attached drawing, therefore, once a certain Xiang Yi It is defined in a attached drawing, does not then need that it is further defined and explained in subsequent attached drawing.Meanwhile of the invention In description, term " first ", " second " etc. are only used for distinguishing description, are not understood to indicate or imply relative importance.
As shown in Figure 1, being the schematic diagram that server 200 provided in an embodiment of the present invention is interacted with client 100.Institute It states server 200 to be communicatively coupled by network 300 and one or more clients 100, to carry out data communication or interaction. The server 200 can be network server, database server etc..The client 100 can be PC (personal computer, PC), tablet computer, smart phone, personal digital assistant (personal digital Assistant, PDA) etc..
As shown in Fig. 2, being the block diagram of the server 200.The server 200 includes data processing equipment 210, memory 220, storage control 230, processor 240.
The memory 220, storage control 230, each element of processor 240 directly or indirectly electrically connect between each other It connects, to realize the transmission or interaction of data.For example, these elements can pass through one or more communication bus or signal between each other Line, which is realized, to be electrically connected.The data processing equipment 210 includes at least one can be in the form of software or firmware (firmware) It is stored in the memory or is solidificated in and is in the operating system (operating system, OS) of the server 200 soft Part functional module.The processor 240 is for executing the executable module stored in memory 220, such as the data processing The software function module or computer program that device 210 includes.
Wherein, memory 220 may be, but not limited to, random access memory (Random Access Memory, RAM), read-only memory (Read Only Memory, ROM), programmable read only memory (Programmable Read- Only Memory, PROM), erasable read-only memory (Erasable Programmable Read-Only Memory, EPROM), electricallyerasable ROM (EEROM) (Electric Erasable Programmable Read-Only Memory, EEPROM) etc..Wherein, memory 220 is for storing program, and the processor 240 is after receiving and executing instruction, described in execution Program, method performed by the server that the stream process that aforementioned any embodiment of the embodiment of the present invention discloses defines can be applied to In processor, or realized by processor.
Processor 240 may be a kind of IC chip, the processing capacity with signal.Above-mentioned processor can be General processor, including central processing unit (Central Processing Unit, abbreviation CPU), network processing unit (Network Processor, abbreviation NP) etc.;It can also be digital signal processor (DSP), specific integrated circuit (ASIC), ready-made programmable Gate array (FPGA) either other programmable logic device, discrete gate or transistor logic, discrete hardware components.It can be with Realize or execute disclosed each method, step and the logic diagram in the embodiment of the present invention.General processor can be micro- place Reason device or the processor are also possible to any conventional processor etc..
Fig. 3 shows a kind of flow chart of service synchronization method of first embodiment of the invention offer, referring to Fig. 3, this Embodiment describes the process flow of server, which comprises
Step S301, server receive the log that client is sent;
Wherein, the log can be is inputted in the client by staff, and is sent by client To server, it is also possible to by the log in client timing acquisition mobile phone terminal, and be sent to the server.
Wherein client can be webpage, be also possible to the application program being mounted on tablet computer or computer, when So, it is to be understood that client is not limited to above embodiment.
Preferably, the log is and to be sent to institute by the log in client timing acquisition mobile phone terminal State server.This mode eliminates the workload with the log of client of staff's craft typing, has saved work The workload of personnel, and also log is directly acquired by client, more really, can not also be played tricks.
Preferably, the log includes message registration or short message, it is, of course, understood that the communication is remembered The implementation method of record is also possible to wechat information, QQ chat message, microblogging personal letter information etc. is not limited to above-mentioned there are many kind The mode.
Step S302, according to the telephone number in the log, it is corresponding whether inquiry stores the telephone number Client's unique identifier;
It is understood that user's unique identifier of certain customers can be stored in advance in server and its is corresponding User logging.
Pre-stored mode can be the mode that staff directly enters server, and it is logical to be also possible to staff It crosses client to be created, certainly, there are many embodiments of the pre-stored mode, it is not limited to described to mention Mode.
Wherein, user's unique identifier, can be the name of user, be also possible to what user distributed in the server Unique authentication number.The record of the client can be the phone of client, the work unit of client, the essential information of client, example Such as the gender of client, the age etc. is also possible to the work contact situation etc. of client and staff.Certainly, the user is unique There are many identification codes and the embodiment of user logging, it is not limited to the mode mentioned.
If the corresponding client's unique identifier of the telephone number that the server is stored in the log, execute Step S303, if the server does not store the corresponding client's unique identifier of the telephone number in the log, Execute step S304;
The log is added in the corresponding user logging of client's unique identifier by step S303;
Step S304, in the server by log storage.
Service synchronization method provided in an embodiment of the present invention receives the log of client transmission by server, and In the server by log storage, so that customer information is carried out service synchronization, and server in the server The location tracking information that client is sent is received, and accomplishes to synchronize in the server, the situation that staff goes out is tracked with this, And outgoing staff is also to see to report the case where meeting with client and customer information by client at any time, and server will These information carry out service synchronization, eliminate the plenty of time of the cost of staff's typing and arrangement, and in server After synchronizing, staff is facilitated to check.
Fig. 4 shows a kind of flow chart of service synchronization method of second embodiment of the invention offer, referring to Fig. 4, this Embodiment describes the process flow of server, which comprises
Step S401, server receive the log that client is sent;
Step S402, according to the telephone number in the log, it is corresponding whether inquiry stores the telephone number Client's unique identifier;
If the corresponding client's unique identifier of the telephone number that the server is stored in the log, execute Step S403, if the server does not store the corresponding client's unique identifier of the telephone number in the log, Execute step S404 to step S406;
The log is added in the corresponding user logging of client's unique identifier by step S403;
Step S404, in the server by log storage.
It is understood that the step S401 to step S404, with the step S301 in first embodiment to step Embodiment in S304 is identical, just repeats no more here.
Step S405, the server receive and store newly-built information, and the newly-built information includes client's unique identifier And the corresponding user logging of client's unique identifier.
It is understood that server can constantly receive and store new user logging, so as to stored in server Customer information further expansion ensure that customer information is maximumlly synchronized in server.
Step S406, the server inquire include in stored log telephone number whether there is with it is described Telephone number in newly-built information is consistent, if unanimously, the corresponding log of the telephone number is added to the visitor In the corresponding user logging of family unique identifier.
It is understood that when the log that server receives, at the beginning in the server without corresponding client It when unique identifier, can be initially stored on server, but be not associated with any client's unique identifier, work as clothes When the telephone number for including in the telephone number and the log for including in the newly-built information that business device receives is consistent, Then this log is associated with this client's unique identifier in the server.In this way server is received Any one log is not missed, and is further ensured customer information and is maximumlly synchronized in server.
Service synchronization method provided in an embodiment of the present invention, other than solving the problems, such as a upper embodiment and can solve, also It is further to create information by receiving, it ensure that customer information is maximumlly synchronized in server, and by continuous Log is associated with client's unique identifier so that any one log is not missed, further protect Customer information has been demonstrate,proved maximumlly to be synchronized in server.
Fig. 5 shows a kind of flow chart of service synchronization method of third embodiment of the invention offer, referring to Fig. 5, this Embodiment describes the process flow of server, which comprises
Step S501, server receive the log that client is sent;
Step S502, according to the telephone number in the log, it is corresponding whether inquiry stores the telephone number Client's unique identifier;
If the corresponding client's unique identifier of the telephone number that the server is stored in the log, execute Step S503 to step S505, if the server does not store the corresponding client of telephone number in the log only One identification code executes step S506;
The log is added in the corresponding user logging of client's unique identifier by step S503;
It is understood that the step S501 to step S503, with the step S301 in first embodiment to step Embodiment in S303 is identical, just repeats no more here.
Step S504, the server receive typing information, and the typing information includes client's unique identifier, text letter Breath, voice messaging, pictorial information;
Wherein, the text information can be the text information of short message, the text of text information or the QQ chat of wechat Information etc., the voice messaging can be the recording of call, wechat voice, QQ voice etc., and the pictorial information can be photo, The picture that wechat is sent, the picture etc. that QQ is sent, it is to be understood that the text information, voice messaging, pictorial information Embodiment, it is not limited to above embodiment,
Step S505, by the text information, the voice messaging, the pictorial information, which is added to the client, uniquely to be known In the corresponding user logging of other code.
It is understood that can pass through in real time client when staff goes out to call on a customer and upload visit It is after server receives these information, the information is associated with client's unique identifier in the information to server of client, Make user logging more abundant in this way, is conducive to staff and checks the related data of the client to carry out the dynamic of next step Work or other staff can also view the related data of the client, in order to the development of business.
Step S506, in the server by log storage.
Service synchronization method provided in an embodiment of the present invention, other than solving the problems, such as a upper embodiment and can solve, also Typing information is sent by client in real time by staff, so that user logging is more abundant, is conducive to staff The related data of the client is checked to carry out the movement of next step, in order to the development of business.
Fig. 6 shows a kind of flow chart of service synchronization method of third embodiment of the invention offer, referring to Fig. 6, this Embodiment describes the process flow of server, which comprises
Step S601, server receive the log that client is sent;
Step S602, according to the telephone number in the log, it is corresponding whether inquiry stores the telephone number Client's unique identifier;
If the corresponding client's unique identifier of the telephone number that the server is stored in the log, execute Step S603 to step S607, if the server does not store the corresponding client of telephone number in the log only One identification code executes step S608;
The log is added in the corresponding user logging of client's unique identifier by step S603;
It is understood that the step S601 to step S603, with the step S301 in first embodiment to step Embodiment in S303 is identical, just repeats no more here.
Step S604, receives the location tracking information that client is sent, include in the location information location information and Staff's unique identifier;
Wherein, the location tracking information, which can be, is actively passed through client by staff and sends, and is also possible to By the location tracking information in the client timing acquisition mobile phone terminal, and it is sent to the server.For example, can be each One time interval, such as 1 hour, client is per the location information for just obtaining a mobile phone terminal every other hour, to obtain work Make the current location information of personnel, so that capableing of the situation of real-time synchronization staff in server, is more conducive to supervising Superintend and direct outgoing the case where calling on a customer of staff.
Preferably, the location tracking information is by the location tracking letter in the client timing acquisition mobile phone terminal Breath, and it is sent to the server.In this way, so that work does not need to do any operation, the position of oneself can be reported Situation is set, it is more convenient to use for staff.
The location information is added to the corresponding work of staff's unique identifier by step S605, the server In noting down.
Step S606 receives the customer information that client is sent, and the customer information includes client's unique identifier, text Information, voice messaging, pictorial information;
Step S607, by the text information, the voice messaging, the pictorial information, which is added to the client, uniquely to be known In the corresponding user logging of other code, and the location information and staff's unique identifier typing client are uniquely known In the corresponding user logging of other code.
It is understood that can pass through client in real time when staff goes out to have visited client and send client's letter Breath, after server receives the customer information, can associate the location information with customer information, it is assumed that some work people Go out to have gone out to visit with multiple clients, and multiple customer informations are had sent by client within member one day, then can all be stored in server Information is stated, therefore can also can check that staff visits according to the position locus information of staff on the server Client circumstances.
Step S608, in the server by log storage.
Service synchronization method provided in an embodiment of the present invention, other than solving the problems, such as a upper embodiment and can solve, also It is further that location information is received by server, and location information and staff's unique identifier and customer information are closed Connection gets up, and allows on the server, can also check that staff visits according to the position locus information of staff Client circumstances, and check the outer artificial situation of staff, further improve user experience.
Referring to Fig. 7, being the functional module signal of service synchronization device 210 shown in Fig. 2 provided in an embodiment of the present invention Figure.The service synchronization device 210 includes receiving module 211, judgment module 212 and processing module 213.
The receiving module 211 receives the log that client is sent for server;
The judgment module 212, for according to the telephone number in the log, whether inquiry to store the phone The corresponding client's unique identifier of number;
The processing module 213, if it is corresponding to be stored with the telephone number in the log for the server Client's unique identifier, then the log is added in the corresponding user logging of client's unique identifier;Such as Server described in fruit does not store the corresponding client's unique identifier of the telephone number in the log, then by the communication Record storage is in the server.
Above each module can be by software code realization, at this point, above-mentioned each module can be stored in the storage of server In device.Above each module can equally be realized by hardware such as IC chip.
It should be noted that all the embodiments in this specification are described in a progressive manner, each embodiment weight Point explanation is the difference from other embodiments, and the same or similar parts between the embodiments can be referred to each other.
The technical effect and preceding method of service synchronization device provided by the embodiment of the present invention, realization principle and generation Embodiment is identical, and to briefly describe, Installation practice part does not refer to place, can refer in corresponding in preceding method embodiment Hold.
In several embodiments provided herein, it should be understood that disclosed device and method can also pass through Other modes are realized.The apparatus embodiments described above are merely exemplary, for example, flow chart and block diagram in attached drawing Show the device of multiple embodiments according to the present invention, the architectural framework in the cards of method and computer program product, Function and operation.In this regard, each box in flowchart or block diagram can represent the one of a module, section or code Part, a part of the module, section or code, which includes that one or more is for implementing the specified logical function, to be held Row instruction.It should also be noted that function marked in the box can also be to be different from some implementations as replacement The sequence marked in attached drawing occurs.For example, two continuous boxes can actually be basically executed in parallel, they are sometimes It can execute in the opposite order, this depends on the function involved.It is also noted that every in block diagram and or flow chart The combination of box in a box and block diagram and or flow chart can use the dedicated base for executing defined function or movement It realizes, or can realize using a combination of dedicated hardware and computer instructions in the system of hardware.
In addition, each functional module in each embodiment of the present invention can integrate one independent portion of formation together Point, it is also possible to modules individualism, an independent part can also be integrated to form with two or more modules.
It, can be with if the function is realized and when sold or used as an independent product in the form of software function module It is stored in a computer readable storage medium.Based on this understanding, technical solution of the present invention is substantially in other words The part of the part that contributes to existing technology or the technical solution can be embodied in the form of software products, the meter Calculation machine software product is stored in a storage medium, including some instructions are used so that a computer equipment (can be a People's computer, server or network equipment etc.) it performs all or part of the steps of the method described in the various embodiments of the present invention. And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), arbitrary access The various media that can store program code such as memory (RAM, Random Access Memory), magnetic or disk.It needs It is noted that herein, relational terms such as first and second and the like are used merely to an entity or operation It is distinguished with another entity or operation, without necessarily requiring or implying between these entities or operation, there are any this Actual relationship or sequence.Moreover, the terms "include", "comprise" or its any other variant are intended to nonexcludability It include so that the process, method, article or equipment for including a series of elements not only includes those elements, but also to wrap Include other elements that are not explicitly listed, or further include for this process, method, article or equipment intrinsic want Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including described want There is also other identical elements in the process, method, article or equipment of element.
The foregoing is only a preferred embodiment of the present invention, is not intended to restrict the invention, for the skill of this field For art personnel, the invention may be variously modified and varied.All within the spirits and principles of the present invention, made any to repair Change, equivalent replacement, improvement etc., should all be included in the protection scope of the present invention.It should also be noted that similar label and letter exist Similar terms are indicated in following attached drawing, therefore, once being defined in a certain Xiang Yi attached drawing, are then not required in subsequent attached drawing It is further defined and explained.
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any Those familiar with the art in the technical scope disclosed by the present invention, can easily think of the change or the replacement, and should all contain Lid is within protection scope of the present invention.Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.

Claims (10)

1. a kind of service synchronization method, which is characterized in that the described method includes:
Server receives the log that client is sent;
According to the telephone number in the log, whether inquiry stores the corresponding client's unique identification of the telephone number Code;Wherein, client's unique identifier is the business client communicated with client user;
It, will be described if the corresponding client's unique identifier of the telephone number that the server is stored in the log Log is added in the corresponding user logging of client's unique identifier;
If the server does not store the corresponding client's unique identifier of the telephone number in the log, by institute State log storage in the server.
2. the method according to claim 1, wherein the log includes message registration or short message.
3. the method according to claim 1, wherein the log is whole by client timing acquisition mobile phone Log in end, and it is sent to the server.
4. the method according to claim 1, wherein the method also includes:
The server receives and stores newly-built information, and the newly-built information includes that client's unique identifier and client uniquely know The corresponding user logging of other code.
5. according to the method described in claim 4, it is characterized in that, after the server receives and stores newly-built information, The method also includes:
The server inquire include in stored log telephone number whether there is in the newly-built information Telephone number is consistent, if unanimously, the corresponding log of the telephone number is added to client's unique identifier In corresponding user logging.
6. the method according to claim 1, wherein the method also includes:
The server receives typing information, and the typing information includes client's unique identifier, text information, voice messaging, Pictorial information;
By the text information, the voice messaging, the pictorial information is added to the corresponding visitor of client's unique identifier In the record of family.
7. the method according to claim 1, wherein the method also includes:
Receive the location tracking information that client is sent, include in the location tracking information location information and staff only One identification code;
The location information is added in the corresponding logging of staff's unique identifier by the server.
8. the method according to the description of claim 7 is characterized in that the location tracking information is obtained by the client timing The location tracking information in mobile phone terminal is taken, and is sent to the server.
9. the method according to the description of claim 7 is characterized in that the method also includes:
The customer information that client is sent is received, the customer information includes client's unique identifier, text information, voice letter Breath, pictorial information;
By the text information, the voice messaging, the pictorial information is added to the corresponding visitor of client's unique identifier In the record of family, and by the location information and the corresponding visitor of staff's unique identifier typing client's unique identifier In the record of family.
10. a kind of service synchronization device, which is characterized in that described device includes:
Receiving module receives the log that client is sent for server;
Judgment module, for according to the telephone number in the log, it is corresponding whether inquiry stores the telephone number Client's unique identifier;
Processing module, if the corresponding client of telephone number for the server to be stored in the log uniquely knows The log is then added in the corresponding user logging of client's unique identifier by other code;If the server The corresponding client's unique identifier of telephone number in the log is not stored, then the log is stored in clothes It is engaged in device.
CN201610854609.4A 2016-09-27 2016-09-27 Service synchronization method and device Expired - Fee Related CN106412052B (en)

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