CN106303375A - Emergency processing method, emergency command dispatching desk and commanding dispatching system - Google Patents
Emergency processing method, emergency command dispatching desk and commanding dispatching system Download PDFInfo
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- CN106303375A CN106303375A CN201510257130.8A CN201510257130A CN106303375A CN 106303375 A CN106303375 A CN 106303375A CN 201510257130 A CN201510257130 A CN 201510257130A CN 106303375 A CN106303375 A CN 106303375A
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- emergency
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
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Abstract
The invention discloses a kind of emergency processing method, in this emergency processing method, emergency command dispatching desk receives video terminal and gathers the field data of emergency event；Positioned the position of described video terminal according to described field data by GIS-Geographic Information System, and obtain the emergency resources information that described position is corresponding；Rescue aid is notified according to described emergency resources information.The invention also discloses a kind of emergency command dispatching desk and commanding dispatching system.Present invention achieves the effect fast and effeciently taken emergency measures for emergency event.
Description
Technical field
The present invention relates to safety management technology field, particularly relate to emergency processing method, emergency command scheduling
Platform and commanding dispatching system.
Background technology
In order to tackle Urban Fires, all kinds of burst accidents such as earthquake, high building cave in, vehicle accident, reduce
The loss that personnel and property are caused by such accident, city integrated emergency response system arises at the historic moment.When such thing
Therefore when occurring, city integrated emergency response system carries out the sending, to accident of personnel and equipment according to accident conditions
Process.But the fact of the scene of the accident can not be passed to by existing city integrated emergency response system in time to be possessed
Process the professional of this accident ability, thus cannot fast and effeciently accident be taken emergency measures, limit
Make the ability that city integrated emergency response system quickly processes for accident.
Summary of the invention
Present invention is primarily targeted at a kind of emergency processing method of proposition, emergency command dispatching desk and meet an urgent need
Command dispatching system, it is intended to solving existing city integrated emergency response system can not fast and effeciently take to meet an urgent need
The technical problem of measure.
For achieving the above object, the present invention provides a kind of emergency processing method, described emergency processing method bag
Include following steps:
Emergency command dispatching desk receives video terminal and gathers the field data of emergency event；
Positioned the position of described video terminal according to described field data by GIS-Geographic Information System, and obtain
The emergency resources information that described position is corresponding；
Rescue aid is notified according to described emergency resources information.
Preferably, the step of the field data that described reception video terminal gathers emergency event includes:
Control the video acquisition angle and direction of described video terminal, meet an urgent need for described video terminal collection
The comprehensive field data of event.
Preferably, described emergency command dispatching desk receives the field data of video terminal collection emergency event
Step includes:
Emergency command dispatching desk accesses the calling of video terminal；
Judge whether that there is attending a banquet of free time；
The most then video terminal is accessed attending a banquet of this free time, and receives video terminal collection emergency event
Field data；
If it is not, then calling to be accessed queue queue, and rank wait according to preset strategy.
Preferably, described emergency processing method further comprises the steps of:
Video terminal accesses the calling of mobile communication equipment, is sent by the field data of the emergency event gathered
To described mobile communication equipment.
Additionally, for achieving the above object, the present invention also proposes a kind of emergency command dispatching desk, including communication
Module, acquisition module and processing module；
Described communication module gathers the field data of emergency event for receiving video terminal；
Described acquisition module is for positioning described video eventually according to described field data by GIS-Geographic Information System
The position of end, and obtain the emergency resources information that described position is corresponding；
Described processing module is for notifying rescue aid according to described emergency resources information.
Preferably, described emergency command dispatching desk also includes:
Control module, for controlling the video acquisition angle and direction of described video terminal, regards for described
Frequency terminal gathers the comprehensive field data of emergency event.
Preferably, described communication module specifically for:
Emergency command dispatching desk accesses the calling of video terminal；
Judge whether that there is attending a banquet of free time；
The most then video terminal is accessed attending a banquet of this free time, and receives video terminal collection emergency event
Field data；
If it is not, then calling to be accessed queue queue, and rank wait according to preset strategy.
Additionally, for achieving the above object, the present invention also proposes a kind of commanding dispatching system, including regarding
Frequency terminal, Call Center Platform, GIS-Geographic Information System and emergency command dispatching desk of the present invention；
Described video terminal sets up communication link by described Call Center Platform and described emergency command dispatching desk
Connect, send the field data of the emergency event gathered to described emergency command dispatching desk；
Described emergency command dispatching desk positions the position of described video terminal by described GIS-Geographic Information System,
And obtain the emergency resources information that described position is corresponding.
Preferably, described commanding dispatching system also includes:
Mobile communication equipment, is used for calling video terminal, to receive showing of video terminal collection emergency event
Field information.
Preferably, described video terminal is unmanned plane.
Emergency processing method, emergency command dispatching desk and the commanding dispatching system that the present invention proposes, should
Anxious control tower receives video terminal and gathers the field data of emergency event, leads to according to described field data
Cross GIS-Geographic Information System and position the position of described video terminal, and obtain the emergency resources that described position is corresponding
Information, then notifies rescue aid according to described emergency resources information, thus is obtaining showing of emergency event
In the case of the information of field, the rescue aid near transfer scene carries out rescue work, it is achieved that fast and effeciently
The effect taken emergency measures for emergency event.
Accompanying drawing explanation
Fig. 1 is the schematic flow sheet of emergency processing method first embodiment of the present invention；
Fig. 2 is the schematic flow sheet of emergency processing method the second embodiment of the present invention；
Fig. 3 is the schematic flow sheet of emergency processing method the 3rd embodiment of the present invention；
Fig. 4 is the high-level schematic functional block diagram of emergency command dispatching desk first embodiment of the present invention；
Fig. 5 is the high-level schematic functional block diagram of emergency command dispatching desk the second embodiment of the present invention；
Fig. 6 is the structural framing schematic diagram of commanding dispatching system first embodiment of the present invention；
Fig. 7 is the structural framing schematic diagram of commanding dispatching system the second embodiment of the present invention.
The realization of the object of the invention, functional characteristics and advantage will in conjunction with the embodiments, do referring to the drawings further
Explanation.
Detailed description of the invention
Should be appreciated that specific embodiment described herein, only in order to explain the present invention, is not used to limit
Determine the present invention.
The present invention provides a kind of emergency processing method, is emergency processing method of the present invention the with reference to Fig. 1, Fig. 1
The schematic flow sheet of one embodiment.
In the present embodiment, this emergency processing method comprises the following steps:
Step S10, emergency command dispatching desk receives video terminal and gathers the field data of emergency event；
When breaking out of fire, blast, earthquake, Toxicant Leak, high building cave in, vehicle accident, the attack of terrorism
Etc. the emergency event of all kinds of bursts, when emergency command dispatching desk receives warning message, such as at emergent finger
Wave dispatching desk receive the scene of emergency event seek help the alarm call of personnel time, emergency command dispatching desk is first
The positional information of the emergency event first provided according to phone of seeking help sends video terminal to arrive showing of emergency event
?.Video terminal is to have the collection unmanned plane of field data function of emergency event, Emergency Command Vehicle etc.
Terminal unit.After video terminal arrives the scene that emergency event occurs, gather the field data of emergency event,
Video information, the image information etc. of field condition including field condition.If such as video terminal is unmanned
During machine, unmanned plane is by the on-the-spot circumstance video of video acquisition system shooting emergency event.
Video terminal calls emergency command dispatching desk, the seat of emergency command dispatching desk by Call Center Platform
When seat responds described call request, video terminal sets up communication connection with emergency command dispatching desk, and video is eventually
Holding and send the field data collected to emergency command dispatching desk, emergency command dispatching desk receives video eventually
End gathers the field data of emergency event, so that the attending a banquet according to receiving of emergency command dispatching desk
Field data understands the field condition of emergency event.
In the present embodiment, video terminal heart platform the most in a call is registered, it is thus achieved that video is eventually
The call communication number that end is corresponding.The Call Center Platform of the present embodiment is with Next Generation Call Center
Call Center Platform based on (NGCC, Next Generation Call Center), call center puts down
Platform includes SoftSwitch (SoftSwitch), MediaServer (media server), SoftACD (soft queuing
Machine) and CTI (compuphone).Wherein, SoftSwitch is responsible for accessing various network, including passing
System communication network and IP network.The effect of SoftSwitch is by public switch telephone network (PSTN, Public
Switched Telephone Network) calling of network and be directly connected to the words such as calling of IP network
Business resource is all unified to connect on ip networks, and SoftSwitch realizes maximum effect on the basis of least cost
Rate ground is customer service.MediaServer is for carrying out the recording of voice in soft exchanging system, plays industry
The voice of business customization, and provide voice Multi-Party Conference etc. to provide the autonomous device of specialized media resource function,
Specifically include the media handling function in offer business, including collection and the solution of DTMF (dual-tone multifrequency) signal
Code, the generation of signal sound and turning between transmission, the transmission of recorded announcement, meeting, different encoding and decoding algorithm
The various resource functions such as change, and communication function and management maintenance function.ACD(Automatic Call
Distributor) automatic call distributor is referred to, normally referred to as queue machine.Traditional queue machine is real
Referring to hardware queue's machine (Hardware Automatic Call Distributor) on border, it is with arrowband
Carry out based on TDM switch secondary development form (Small Call Center System use industrial computer add voice
The mode of relaying board realizes), each user monopolizes the speech bandwidth of 64K.Hardware queue's machine at least must be expired
Be enough to lower condition: 1) to voice, data, the tenability of video call；2) independent of concrete agreement
The tenability of unified call model；3) the unified tenability queued up of multimedia call；4) many matchmakers
The tenability of the unified route of body calling.SoftACD(Software Automatic Calling Distributor)
I.e. soft queuing machine, refers to be realized the equipment of queuing capability by software, total with switching Ethernet inside it
Based on line, to reach voice, data, video realize, in internal system, the target that is uniformly processed.SoftACD
It is the key equipment of Call Center Platform, utilizes SIP (session initiation protocol) and SoftSwitch to fit
Join, use MGCP (MGCP) and MediaServer to carry out adaptation.CTI (calculates
Dynamo-electric words), it is achieved manage call with computer, make speech communication network and computer network melt
Being integrated, CTI provides abundant route queuing capability.It will be appreciated by persons skilled in the art that can
The most to realize the calling system of call technology, the present embodiment can also use based on other system,
Call function is realized such as GOTA group system etc..
Specifically, in the present embodiment, above-mentioned steps S10 includes:
Step a, emergency command dispatching desk accesses the calling of video terminal；
Step b, it may be judged whether there is attending a banquet of free time, the most then proceed to step c, if it is not, then proceed to
Step d；
Step c, then access video terminal attending a banquet of this free time, and receive video terminal collection emergency event
Field data；
Step d, then access calling queue queue, and rank wait according to preset strategy.
When video terminal is by Call Center Platform calling emergency command dispatching desk, emergency command dispatching desk
When receiving the call request of video terminal, it is judged that whether currently there is attending a banquet, if currently not having of free time
Available free attends a banquet, then this calling of video terminal enters queue queue, waits the basis into video terminal
Secondary calling distribution is attended a banquet.In queue queue, various callings are ranked wait according to preset strategy,
The present embodiment is ranked waits preferably according to queuing policy based on area, namely ought have multiple exhaling
When crying, the calling of prioritizing selection this area.It will be appreciated by persons skilled in the art that can also be according to
Other strategy is ranked wait, such as, rank wait according to the priority time sequencing of calling.If
There is currently multiple idle seating, then select multiple idle seating therein according to predetermined routing policy
This calling of individual response video terminal of attending a banquet, selects advantageously according to acquaintanceship routing policy in the present embodiment
This calling of one of them response video terminal of attending a banquet of multiple idle seating, namely from multiple idle seats
Seat is selected and the last continues as video terminal service for attending a banquet of servicing of video terminal, response video
This calling of terminal.When this calling of response video terminal of attending a banquet, video terminal will collect
Field data sends to emergency command dispatching desk, and emergency command dispatching desk receives video terminal collection and answers urgent thing
The field data of part, so that attending a banquet of emergency command dispatching desk is understood according to the field data received
The field condition of emergency event.
Step S20, positions the position of described video terminal according to described field data by GIS-Geographic Information System
Put, and obtain the emergency resources information that described position is corresponding；
When emergency command dispatching desk receives the field data that video terminal gathers emergency event, emergent finger
Wave attending a banquet of dispatching desk and recognize the field condition of emergency event according to described field data.In the present embodiment,
Video terminal is pre-loaded with global positioning system (GPS, Global Positioning System), emergent
Control tower is loaded with GIS-Geographic Information System (GIS, Geographic Information System), ground
Reason information system is acquired record by map space surveying and mapping data Mapping departments provided and attribute information
Enter, define abundant urban geographic information center, it is possible to provide road distribution, government, public security, fire-fighting,
Hospital, the positional information of the static object such as garrison.When there is emergency event, GIS-Geographic Information System is passed through
It is on-the-spot that location technology can obtain the various emergency resources information near emergency event scene, such as emergency event
Near fire-fighting, the information etc. of hospital.Emergency command dispatching desk is by GIS-Geographic Information System positioning video eventually
The position of end, specifically, GIS-Geographic Information System can take the position of single positioning video terminal, it is possible to
To take the position of consecutive tracking video terminal.Video terminal arrive emergency event occur on-the-spot time,
Emergency command dispatching desk gets the final position of video terminal by GIS-Geographic Information System, namely gets
The on-the-spot exact position that emergency event occurs.The on-the-spot exact position occurred according to emergency event, should
Anxious control tower by GIS-Geographic Information System get near this position various emergency resources information,
Public security near such as, fire-fighting, the positional information of hospital etc. and arrive that emergency event occurs on-the-spot
The information such as scheduled time, neighbouring road distribution.
Step S30, notifies rescue aid according to described emergency resources information.
Near the attend a banquet field condition according to the emergency event recognized and the scene of emergency command dispatching desk
Emergency resources information, quickly make a policy, by emergency command dispatching desk perform for emergency event
Effectively emergency measure.Such as emergency command dispatching desk is occurred with distance emergency event by Call Center Platform
The nearest fire-fighting in scene, the relevant departments such as hospital get in touch, relevant departments such as notice fire-fighting, hospital etc.
Take emergency measures, transfer corresponding dispatch personnel and equipment is reached the spot and rescued.
Further, when the field condition of emergency event is more complicated, the nothing of attending a banquet of emergency command dispatching desk
When method makes a policy for field condition immediately, the field data that can will receive of attending a banquet, such as on-the-spot
Video information or image information send and show to the large display screen be positioned at emergency command hall,
Large display screen has the function of Centralized Monitoring and switching, it is simple to attends a banquet and discusses together with other professionals
Make a policy.
Further, when the field condition of emergency event is more complicated, attend a banquet and cannot do for field condition
When going out decision-making, or when also failing to make a policy under other professionals participate in, emergency command dispatching desk
Attend a banquet and hold videoconference by Call Center Platform.The Call Center Platform of the present embodiment has in many ways
Conferencing function, can carry out MPTY by multiple user groups together.By the ginseng of videoconference
Jointly discussing with personnel, field data and emergency resources information according to emergency event make decisions, pin
This emergency event is determined emergency measure.
The emergency processing method that the present embodiment provides, emergency command dispatching desk receives video terminal collection and meets an urgent need
The field data of event, positions described video terminal according to described field data by GIS-Geographic Information System
Position, and obtain the emergency resources information that described position is corresponding, then lead to according to described emergency resources information
Know rescue aid, thus rescue near transfer scene in the case of the field data obtaining emergency event
Equipment carries out rescue work, it is achieved that the effect fast and effeciently taken emergency measures for emergency event.
Further, as in figure 2 it is shown, propose emergency processing method second of the present invention based on first embodiment
Embodiment, in the present embodiment, above-mentioned steps S10 includes:
Step S11, controls the video acquisition angle and direction of described video terminal, for described video terminal
Gather the comprehensive field data of emergency event；
Step S12, receives video terminal and gathers the comprehensive field data of emergency event.
The field data sending emergency event at video terminal is dispatched to emergency command dispatching desk, emergency command
After platform receives field data, if attending a banquet of emergency command dispatching desk can't according to the field data obtained
Fully understand field condition, when needing acquisition more comprehensively field data, attend a banquet and can pass through emergency command
Dispatching desk transmission control information, to video terminal, receives what emergency command dispatching desk sent at video terminal
During control information, video terminal according to described control information control break acquisition angles and direction, thus
Gather different angles and the field data in direction, then by the different angles collected and the on-the-spot letter in direction
Breath sends to emergency command dispatching desk.Emergency command dispatching desk receives the comprehensive of different angles and direction
During field data, the field data according to described different angles and direction of attending a banquet although it is understood that emergency event is more
Add comprehensive field condition.Such as if video terminal is unmanned plane, unmanned plane is receiving emergency command
During the control information of dispatching desk, according to described control information change heading and shooting angle, shooting
The live video information of different azimuth angle, then by the live video information of the different azimuth angle of shooting
Send to emergency command dispatching desk.Emergency command dispatching desk receives the different azimuth angle of unmanned plane shooting
Live video information time, the live video information according to described different azimuth angle of attending a banquet can get should
Urgent thing part more comprehensively field condition.
The emergency processing method that the present embodiment provides, emergency command dispatching desk is by sending control information to regarding
Frequency terminal, controls acquisition angles and the direction of described video terminal, so that video terminal collects emergent
The comprehensive field data of event, receives, at emergency command dispatching desk, the comprehensive scene that video terminal sends
During information, the acquisition comprehensive field condition of emergency event of attending a banquet of emergency command dispatching desk, thus for entirely
The field condition in face takes the most effective emergency measure.
Further, as it is shown on figure 3, propose the present invention based on above-mentioned first embodiment and the second embodiment
Emergency processing method the 3rd embodiment, in the present embodiment, described emergency processing method further comprises the steps of:
Step S40, video terminal accesses the calling of mobile communication equipment, by the scene of the emergency event of collection
Information sends to described mobile communication equipment.
In the present embodiment, the dispatch personnel transferred of attending a banquet of emergency command dispatching desk is for the ease of cooperation exhibition
Opening rescue work, dispatch personnel the most all carries mobile communication equipment.Mobile communication equipment is being exhaled in advance
Central platform is made to register, it is thus achieved that the call communication number that mobile communication equipment is corresponding.Described movement is led to
News equipment includes but not limited to the mobile phone that dispatch personnel oneself configures.When dispatch personnel using mobile phone as movement
During communication apparatus, on mobile phone download Call Center Platform application, open application and by registration after
Communicated with emergency command dispatching desk etc. by Call Center Platform.When dispatch personnel needs to obtain video
During the field data that terminal collects, dispatch personnel uses the mobile communication equipment carried to pass through call center
Platform calling video terminal, when video terminal receives the call request of mobile communication equipment, from the sound of something astir
Should call request, send the field data that collects to mobile communication equipment.Dispatch personnel is by mobile
The field data that communication apparatus receives i.e. although it is understood that field condition, thus carries out rescue work.
Further, emergency command dispatching desk calls described mobile communication equipment by Call Center Platform,
The dispatch personnel carrying described mobile communication equipment is commanded to carry out for attending a banquet of described emergency command dispatching desk
Field rescue.
After dispatch personnel arrives the scene that emergency event occurs, dispatch personnel dialed by emergency command dispatching desk
The call communication number of the mobile communication equipment carried, calls mobile communication equipment by Call Center Platform,
After the call request of mobile communication equipment response emergency command dispatching desk, attend a banquet and between dispatch personnel be
Can communicate.Attend a banquet and launch effective rescue work according to the field data commander's dispatch personnel obtained.
, can also be communicated by the mobile communication equipment each carried between dispatch personnel meanwhile, thus just
Between dispatch personnel, cooperation launches rescue work.
The emergency processing method that the present embodiment provides, is called by Call Center Platform at mobile communication equipment
During described video terminal, the field data collected is sent to mobile communication equipment by video terminal, is moving
When dynamic communication apparatus receives field data, carry the dispatch personnel of described mobile communication equipment according to described
Field data can obtain field condition, thus effectively further carries out rescue work.
The present invention further provides a kind of emergency command dispatching desk, being that the present invention is emergent with reference to Fig. 4, Fig. 4 refers to
Wave the high-level schematic functional block diagram of dispatching desk first embodiment.
In the present embodiment, this emergency command dispatching desk includes communication module 11, acquisition module 12 and place
Reason module 13；
Communication module 11, gathers the field data of emergency event for receiving video terminal；
Acquisition module 12, for positioning described video eventually according to described field data by GIS-Geographic Information System
The position of end, and obtain the emergency resources information that described position is corresponding；
Processing module 13, for notifying rescue aid according to described emergency resources information.
When breaking out of fire, blast, earthquake, Toxicant Leak, high building cave in, vehicle accident, the attack of terrorism
Etc. the emergency event of all kinds of bursts, when emergency command dispatching desk receives warning message, send video eventually
End arrives the scene of emergency event.Video terminal is the nothing with the field data function gathering emergency event
The terminal units such as man-machine, Emergency Command Vehicle.After video terminal arrives the scene that emergency event occurs, gather
The field data of emergency event, including video information, the image information etc. of field condition of field condition.
Such as if video terminal is unmanned plane, unmanned plane is by the scene of video acquisition system shooting emergency event
Live video.
Video terminal calls emergency command dispatching desk by Call Center Platform, at emergency command dispatching desk
Communication module 11 receives the call request of video terminal, and attending a banquet of emergency command dispatching desk is exhaled described in response
When crying request, communication connection set up by video terminal and emergency command dispatching desk, and video terminal will collect
Field data sends to emergency command dispatching desk, and the communication module 11 of emergency command dispatching desk receives video eventually
End gathers the field data of emergency event, so that the attending a banquet according to receiving of emergency command dispatching desk
Field data understands the field condition of emergency event.
In the present embodiment, video terminal heart platform the most in a call is registered, it is thus achieved that video is eventually
The call communication number that end is corresponding.The Call Center Platform of the present embodiment is with Next Generation Call Center
Call Center Platform based on (NGCC, Next Generation Call Center).
Specifically, in the present embodiment, described communication module 11 is used for:
Emergency command dispatching desk accesses the calling of video terminal；
Judge whether that there is attending a banquet of free time；
The most then video terminal is accessed attending a banquet of this free time, and receives video terminal collection emergency event
Field data；
If it is not, then calling to be accessed queue queue, and rank wait according to preset strategy.
When video terminal is by Call Center Platform calling emergency command dispatching desk, emergency command dispatching desk
Communication module 11 when receiving the call request of video terminal, it is judged that whether currently there is attending a banquet of free time,
If currently not having attending a banquet of free time, then this calling of video terminal enters queue queue, waits as regarding
This calling distribution of frequency terminal is attended a banquet.In queue queue, various callings are arranged according to preset strategy
Team waits, ranks wait preferably according to queuing policy based on area in the present embodiment, namely
When there being multiple calling, the calling of prioritizing selection this area.It will be appreciated by persons skilled in the art that
Can also rank wait according to other strategy, such as, arrange according to the priority time sequencing of calling
Team waits.If there is currently multiple idle seating, then select multiple idle seat according to predetermined routing policy
This calling of one of them response video terminal of attending a banquet of seat, advantageously according to phase familiar route in the present embodiment
This calling of one of them response video terminal of attending a banquet, Ye Jicong by the multiple idle seating of policy selection
Multiple idle seating are selected and the last continue as video terminal for attending a banquet of servicing of video terminal and take
Business, this calling of response video terminal.When this calling of response video terminal of attending a banquet, video is eventually
Hold and the field data collected is sent to emergency command dispatching desk, the communication module of emergency command dispatching desk
11 receive video terminals gathers the field datas of emergency events, so that the attending a banquet of emergency command dispatching desk
The field condition of emergency event is understood according to the field data received.
Communication module 11 at emergency command dispatching desk receives video terminal and gathers the on-the-spot letter of emergency event
During breath, the field condition of emergency event is recognized in attending a banquet of emergency command dispatching desk according to described field data.
In the present embodiment, video terminal is pre-loaded with global positioning system (GPS, Global Positioning
System), emergency command dispatching desk is loaded with GIS-Geographic Information System (GIS, Geographic Information
System), GIS-Geographic Information System is by map space surveying and mapping data Mapping departments provided and attribute information
Be acquired typing, define abundant urban geographic information center, it is possible to provide road distribution, government,
Public security, fire-fighting, hospital, the positional information of the static object such as garrison.When there is emergency event, geographical
Information system can obtain the various emergency resources information near emergency event scene, such as by location technology
Fire-fighting near emergency event scene, the information etc. of hospital.Emergency command dispatching desk passes through geography information system
The position of system positioning video terminal, specifically, GIS-Geographic Information System can take single positioning video terminal
Position, it is also possible to take the position of consecutive tracking video terminal.Arrive emergency event at video terminal to send out
Raw on-the-spot time, the acquisition module 12 of emergency command dispatching desk gets video end by GIS-Geographic Information System
The final position of end, namely get the on-the-spot exact position that emergency event occurs.According to emergency event
The on-the-spot exact position occurred, acquisition module 12 is got near this position by GIS-Geographic Information System
Various emergency resources information, such as near public security, fire-fighting, the positional information of hospital etc. and arrival
The information such as the on-the-spot scheduled time that emergency event occurs, neighbouring road distribution.
Near the attend a banquet field condition according to the emergency event recognized and the scene of emergency command dispatching desk
Emergency resources information, quickly make a policy, perform pin by the processing module 13 of emergency command dispatching desk
Effective emergency measure to emergency event.The processing module 13 of such as emergency command dispatching desk is by calling
The relevant departments such as the nearest fire-fighting in scene that heart platform occurs with distance emergency event, hospital get in touch,
Relevant departments such as notice fire-fighting, hospital etc. take emergency measures, and transfer corresponding dispatch personnel and equipment arrives
Scene is rescued.
Further, when the field condition of emergency event is more complicated, the nothing of attending a banquet of emergency command dispatching desk
When method makes a policy for field condition immediately, the on-the-spot letter that will be able to be received by processing module 13 of attending a banquet
Breath, such as on-the-spot video information or image information send to the big display screen being positioned at emergency command hall
Showing on Mu, large display screen has the function of Centralized Monitoring and switching, it is simple to attend a banquet special with other
Industry personnel discuss together and make a policy.
Further, when the field condition of emergency event is more complicated, attend a banquet and cannot do for field condition
When going out decision-making, or when also failing to make a policy under other professionals participate in, attend a banquet by processing mould
Block 13 and Call Center Platform hold videoconference.The Call Center Platform of the present embodiment has Multi-Party Conference
Function, can carry out MPTY by multiple user groups together.By the participant of videoconference
The common discussion of member, field data and emergency resources information according to emergency event make decisions, for this
Emergency event determines emergency measure.
The emergency command dispatching desk that the present embodiment provides, including communication module, acquisition module and process mould
Block；Communication module gathers the field data of emergency event for receiving video terminal；Acquisition module is used for root
Positioned the position of described video terminal according to described field data by GIS-Geographic Information System, and obtain institute's rheme
Put the emergency resources information of correspondence；Processing module is for notifying rescue aid according to described emergency resources information.
In the case of the field data obtaining emergency event, the rescue aid near transfer scene carries out rescuing work
Make, it is achieved that the effect fast and effeciently taken emergency measures for emergency event.
Further, as it is shown in figure 5, propose emergency command of the present invention scheduling based on above-mentioned first embodiment
Platform the second embodiment, in the present embodiment, described emergency command dispatching desk also includes:
Control module 14, for controlling the video acquisition angle and direction of described video terminal, for described
Video terminal gathers the comprehensive field data of emergency event.
The field data sending emergency event at video terminal is dispatched to emergency command dispatching desk, emergency command
After the communication module 11 of platform receives field data, if emergency command dispatching desk attend a banquet according to obtain showing
Field information can't fully understand field condition, and when needing acquisition more comprehensively field data, attending a banquet can
Send control information to video terminal by the control module 14 of emergency command dispatching desk, connect at video terminal
When receiving the control information that emergency command dispatching desk sends, video terminal controls to change according to described control information
Become acquisition angles and direction, thus gather the field data in different angles and direction, then will collect
Different angles and direction field data send to emergency command dispatching desk.Leading to of emergency command dispatching desk
When letter module 11 receives the field data in different angles and direction, attend a banquet according to described different angles and side
To field data although it is understood that emergency event more comprehensively field condition.If such as video terminal is nothing
Time man-machine, unmanned plane is when receiving the control information of emergency command dispatching desk, according to described control information
Change heading and shooting angle, the live video information of shooting different azimuth angle, then will clap
The live video information of the different azimuth angle taken the photograph sends to emergency command dispatching desk.Emergency command dispatching desk
Communication module 11 when receiving the live video information of different azimuth angle of unmanned plane shooting, root of attending a banquet
Emergency event more comprehensively on-the-spot feelings can be got according to the live video information of described different azimuth angle
Condition.
The emergency command dispatching desk that the present embodiment provides, described emergency command dispatching desk also includes control module
14, for controlling the video acquisition angle and direction of described video terminal, gather for described video terminal
The comprehensive field data of emergency event.The control module 14 of emergency command dispatching desk is by sending control information
To video terminal, control acquisition angles and the direction of described video terminal, so that video terminal collects
The comprehensive field data of emergency event, the communication module 11 at emergency command dispatching desk receives video terminal
During the comprehensive field data sent, the acquisition emergency event of attending a banquet of emergency command dispatching desk is the most on-the-spot
Situation, thus take the most effective emergency measure for comprehensive field condition.
The present invention further provides a kind of commanding dispatching system, be that the present invention meets an urgent need with reference to Fig. 6, Fig. 6
The structural framing schematic diagram of command dispatching system first embodiment.
In the present embodiment, this commanding dispatching system includes: emergency command dispatching desk 10, video are eventually
End 20, Call Center Platform 30 and GIS-Geographic Information System 40.Video terminal 20 is put down by call center
Platform 30 sets up communication connection with emergency command dispatching desk 10, sends the field data of the emergency event gathered
To emergency command dispatching desk 10.Emergency command dispatching desk 10 is by GIS-Geographic Information System 40 positioning video eventually
The position of end 10, and obtain the emergency resources information that described position is corresponding.
Emergency command dispatching desk 10 is the emergency command dispatching desk described in above-described embodiment, does not repeats them here.
Video terminal 20 is to have the collection unmanned plane of field data function of emergency event, Emergency Command Vehicle
Deng terminal unit, video terminal 20 is preferably unmanned plane in the present embodiment.Video terminal 20 is used for adopting
The field data of collection emergency event, and call emergency command dispatching desk 10 by Call Center Platform 30, with
When emergency command dispatching desk 10 response calling, described field data is sent to emergency command dispatching desk 10.
Call Center Platform 30 is with Next Generation Call Center (NGCC, Next Generation Call
Center) Call Center Platform based on, Call Center Platform 30 include SoftSwitch (SoftSwitch),
MediaServer (media server), SoftACD (soft queuing machine) and CTI (compuphone).
Wherein, SoftSwitch is responsible for accessing various network, including conventional telecommunication network and IP network.
The effect of SoftSwitch is by public switch telephone network (PSTN, Public Switched Telephone
Network) resources for traffic such as the calling of network and the calling being directly connected to IP network is all unified to be connected to
In IP network, SoftSwitch realizes in maximum efficiency for customer service on the basis of least cost.
MediaServer is for carrying out the recording of voice in soft exchanging system, the voice of play service customization,
And provide voice Multi-Party Conference etc. to provide the autonomous device of specialized media resource function, offer is be provided
Media handling function in business, including collection and the decoding of DTMF (dual-tone multifrequency) signal, signal sound
Produce and the various resources such as the conversion between transmission, the transmission of recorded announcement, meeting, different encoding and decoding algorithm
Function, and communication function and management maintenance function.
ACD (Automatic Call Distributor) refers to automatic call distributor, normally referred to as queues up
Machine.Traditional queue machine actually refers to hardware queue's machine (Hardware Automatic Call
Distributor), it is to carry out secondary development based on the TDM switch of arrowband to form (minicall
The mode that centring system uses industrial computer to add voice trunking board realizes), each user monopolizes the voice of 64K
Bandwidth.Hardware queue's machine at least must meet following condition:
1) to voice, data, the tenability of video call；
2) independent of the tenability of unified call model of concrete agreement；
3) the unified tenability queued up of multimedia call；
4) tenability of the unified route of multimedia call.
SoftACD (Software Automatic Calling Distributor) i.e. soft queuing machine, refers to pass through
Software realizes the equipment of queuing capability, inside it based on switching Ethernet bus, with reach voice,
Data, video realize the target being uniformly processed in internal system.SoftACD is the pass of Call Center Platform
Button apparatus, utilizes SIP (session initiation protocol) and SoftSwitch to carry out adaptation, uses MGCP (matchmaker
Body gateway control protocol) and MediaServer carry out adaptation.
CTI (compuphone), it is achieved manage call with computer, make speech communication network and
Computer network combines together, and CTI provides abundant route queuing capability.
It will be appreciated by persons skilled in the art that Call Center Platform 30 can also be for based on other system
Based on Call Center Platform, such as GOTA group system etc..
GIS-Geographic Information System (GIS, Geographic Information System) 40 is emergency command scheduling
The important component part of system, by map space surveying and mapping data Mapping departments provided and attribute information
Be acquired typing, define abundant urban geographic information center, it is possible to provide road distribution, government,
Public security, fire-fighting, hospital, the positional information of the static object such as garrison.When there is emergency event, geographical
Information system 40 can obtain the various emergency resources information near emergency event scene, example by location technology
Such as the fire-fighting near emergency event scene, the information etc. of hospital.
When breaking out of fire, blast, earthquake, Toxicant Leak, high building cave in, vehicle accident, the attack of terrorism
Etc. the emergency event of all kinds of bursts, described commanding dispatching system is taken emergency measures, to alleviate personnel
And property loss.Specifically, the work process of described commanding dispatching system emergency processing the most of the present invention
Described in embodiment of the method, do not repeat them here.
The commanding dispatching system that the present embodiment provides, including emergency command dispatching desk 10, video terminal
20, Call Center Platform 30 and GIS-Geographic Information System 40.Put down by call center at video terminal 20
Platform 30 calls emergency command dispatching desk 10, and calling emergency command dispatching desk 10 receives video terminal 20 and gathers
The field data of emergency event, positions described video according to described field data by GIS-Geographic Information System 40
The position of terminal, and obtain the emergency resources information that described position is corresponding, then according to described emergency resources
Information notice rescue aid, rescuing near transfer scene in the case of the field data obtaining emergency event
The equipment of helping carries out rescue work, it is achieved that the effect fast and effeciently taken emergency measures for emergency event.
Further, propose commanding dispatching system of the present invention second based on above-mentioned first embodiment to implement
Example, in the present embodiment, described commanding dispatching system also includes:
Mobile communication equipment 50, is used for calling video terminal 20, emergent to receive video terminal 20 collection
The field data of event.
In the present embodiment, the dispatch personnel transferred of attending a banquet launches rescue work for the ease of cooperation, sends
Personnel carry mobile communication equipment 50.Described mobile communication equipment 50 includes but not limited to send
The mobile phone of personnel oneself configuration.Mobile communication equipment 50 heart platform 30 the most in a call is registered,
Obtain the call communication number of mobile communication equipment 50 correspondence.When dispatch personnel needs to obtain video terminal 20
During the field data collected, dispatch personnel uses the mobile communication equipment 5010 carried to pass through call center
Platform 30 calls video terminal 20, receives the call request of mobile communication equipment 50 at video terminal 20
Time, automated to respond to this call request, send the field data collected to mobile communication equipment 50.Send
The field data that personnel are received by mobile communication equipment 50 i.e. although it is understood that field condition, thus carries out
Rescue work.Meanwhile, can also be carried out by the mobile communication equipment 50 each carried between dispatch personnel
Communication, consequently facilitating cooperation launches rescue work between dispatch personnel.
Further, the emergency command dispatching desk 10 of the present embodiment is additionally operable to:
Mobile communication equipment 50 is called, for emergency command dispatching desk 10 by Call Center Platform 30
The commander that attends a banquet carries the dispatch personnel of mobile communication equipment 50 and carries out field rescue.
After dispatch personnel arrives the scene that emergency event occurs, attending a banquet of emergency command dispatching desk 10 is dialed
The call communication number of the mobile communication equipment 50 that dispatch personnel is carried, is exhaled by Call Center Platform 30
It is mobile communication equipment 50, responds the call request of emergency command dispatching desk 10 at mobile communication equipment 50
After, attend a banquet and can communicate between dispatch personnel.Attend a banquet and send according to the field data commander obtained
Personnel launch effective rescue work.
The commanding dispatching system that the present embodiment provides, described commanding dispatching system also includes mobile
Communication apparatus 50, when mobile communication equipment 50 calls video terminal 20 by Call Center Platform 30,
The field data collected is sent to mobile communication equipment 50, at mobile communication equipment by video terminal 20
50 when receiving field data, carries the dispatch personnel of mobile communication equipment 50 according to described field data i.e.
Field condition can be obtained, thus effectively further carry out rescue work.
These are only the preferred embodiments of the present invention, not thereby limit the scope of the claims of the present invention, every
Utilize equivalent structure or equivalence flow process conversion that description of the invention and accompanying drawing content made, or directly or
Connect and be used in other relevant technical fields, be the most in like manner included in the scope of patent protection of the present invention.
Claims (10)
1. an emergency processing method, it is characterised in that described emergency processing method comprises the following steps:
Emergency command dispatching desk receives video terminal and gathers the field data of emergency event；
Positioned the position of described video terminal according to described field data by GIS-Geographic Information System, and obtain
The emergency resources information that described position is corresponding；
Rescue aid is notified according to described emergency resources information.
2. emergency processing method as claimed in claim 1, it is characterised in that described reception video terminal
The step of the field data gathering emergency event includes:
Control the video acquisition angle and direction of described video terminal, meet an urgent need for described video terminal collection
The comprehensive field data of event.
3. emergency processing method as claimed in claim 1, it is characterised in that described emergency command is dispatched
Platform receives the step of the field data that video terminal gathers emergency event and includes:
Emergency command dispatching desk accesses the calling of video terminal；
Judge whether that there is attending a banquet of free time；
The most then video terminal is accessed attending a banquet of this free time, and receives video terminal collection emergency event
Field data；
If it is not, then calling to be accessed queue queue, and rank wait according to preset strategy.
4. the emergency processing method as according to any one of claim 1-3, it is characterised in that described should
Anxious processing method further comprises the steps of:
Video terminal accesses the calling of mobile communication equipment, is sent by the field data of the emergency event gathered
To described mobile communication equipment.
5. an emergency command dispatching desk, it is characterised in that include communication module, acquisition module and place
Reason module；
Described communication module gathers the field data of emergency event for receiving video terminal；
Described acquisition module is for positioning described video eventually according to described field data by GIS-Geographic Information System
The position of end, and obtain the emergency resources information that described position is corresponding；
Described processing module is for notifying rescue aid according to described emergency resources information.
6. emergency command dispatching desk as claimed in claim 5, it is characterised in that described emergency command is adjusted
Degree platform also includes:
Control module, for controlling the video acquisition angle and direction of described video terminal, regards for described
Frequency terminal gathers the comprehensive field data of emergency event.
7. emergency command dispatching desk as claimed in claim 5, it is characterised in that described communication module has
Body is used for:
Emergency command dispatching desk accesses the calling of video terminal；
Judge whether that there is attending a banquet of free time；
The most then video terminal is accessed attending a banquet of this free time, and receives video terminal collection emergency event
Field data；
If it is not, then calling to be accessed queue queue, and rank wait according to preset strategy.
8. a commanding dispatching system, it is characterised in that include video terminal, Call Center Platform,
GIS-Geographic Information System and the emergency command dispatching desk as according to any one of claim 5-7；
Described video terminal sets up communication link by described Call Center Platform and described emergency command dispatching desk
Connect, send the field data of the emergency event gathered to described emergency command dispatching desk；
Described emergency command dispatching desk positions the position of described video terminal by described GIS-Geographic Information System,
And obtain the emergency resources information that described position is corresponding.
9. commanding dispatching system as claimed in claim 8, it is characterised in that described emergency command
Dispatching patcher also includes:
Mobile communication equipment, is used for calling video terminal, to receive showing of video terminal collection emergency event
Field information.
10. commanding dispatching system as claimed in claim 8 or 9, it is characterised in that described video
Terminal is unmanned plane.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510257130.8A CN106303375A (en) | 2015-05-19 | 2015-05-19 | Emergency processing method, emergency command dispatching desk and commanding dispatching system |
| PCT/CN2015/089372 WO2016183969A1 (en) | 2015-05-19 | 2015-09-10 | Emergency processing method, emergency commanding and dispatching station, and emergency commanding and dispatching system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510257130.8A CN106303375A (en) | 2015-05-19 | 2015-05-19 | Emergency processing method, emergency command dispatching desk and commanding dispatching system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106303375A true CN106303375A (en) | 2017-01-04 |
Family
ID=57319323
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510257130.8A Pending CN106303375A (en) | 2015-05-19 | 2015-05-19 | Emergency processing method, emergency command dispatching desk and commanding dispatching system |
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| CN (1) | CN106303375A (en) |
| WO (1) | WO2016183969A1 (en) |
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|---|---|
| WO2016183969A1 (en) | 2016-11-24 |
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