CN106209463A - Problem feedback method, device and feedback server - Google Patents
Problem feedback method, device and feedback server Download PDFInfo
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- CN106209463A CN106209463A CN201610565266.XA CN201610565266A CN106209463A CN 106209463 A CN106209463 A CN 106209463A CN 201610565266 A CN201610565266 A CN 201610565266A CN 106209463 A CN106209463 A CN 106209463A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/02—Standardisation; Integration
- H04L41/0246—Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/02—Standardisation; Integration
- H04L41/0246—Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols
- H04L41/026—Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols using e-messaging for transporting management information, e.g. email, instant messaging or chat
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Abstract
The disclosure is directed to a kind of problem feedback method, device and feedback server, the method includes: obtain pending argument information, and this pending argument information is sent to suggestion processing terminal；Receiving the suggestion response message that this suggestion processing terminal sends, this suggestion response message includes: the mark of this pending argument information and the solution progress msg to this pending argument information；Mark according to this pending argument information and preset the mark of pending argument information and the mapping relations of user terminal, is sent to, by the progress msg that solves of this pending argument information, the user terminal that the mark of this pending argument information is corresponding.Visible, establish the effective communication channel between user terminal and feedback server, improve Consumer's Experience.
Description
Technical field
The present invention relates to networking technology area, particularly relate to a kind of problem feedback method, device and feedback server.
Background technology
In order to optimize end product or application software, increasing end product or application software all can include customer service
System or feedback system, it is simple to user is believed to manufacturer or application developer feedback opinion by customer service system or feedback system
Breath, and then according to the argument information of user feedback, end product or application software are done some and improve；But under normal circumstances, with
After the feedback opinion information of family, user just cannot know the solution process information etc. that the argument information oneself fed back is corresponding.
Summary of the invention
For overcoming problem present in correlation technique, the disclosure provides a kind of problem feedback method, device and back services
Device.
First aspect according to disclosure embodiment, it is provided that a kind of problem feedback method, including:
Obtain pending argument information, and this pending argument information is sent to suggestion processing terminal；
Receiving the suggestion response message that this suggestion processing terminal sends, this suggestion response message includes: this pending suggestion
The mark of information and the solution progress msg to this pending argument information；
Mark according to this pending argument information and preset the mark of pending argument information and reflecting of user terminal
Penetrate relation, the progress msg that solves of this pending argument information is sent to the user identifying correspondence of this pending argument information
Terminal.
The technical scheme that disclosure embodiment provides can include following beneficial effect: believes by obtaining pending suggestion
Breath, and this pending argument information is sent to suggestion processing terminal, and receive the suggestion response that this suggestion processing terminal sends
(this suggestion response message includes information: the mark of this pending argument information and the solution to this pending argument information are entered
Degree information)；Further, the mark according to the mark of this pending argument information and presetting pending argument information and use
The mapping relations of family terminal, are sent to the mark of this pending argument information by the progress msg that solves of this pending argument information
Corresponding user terminal, in order to user terminal can know the solution progress msg that the argument information oneself fed back is corresponding.Visible, this
Open embodiment establishes the effective communication channel between user terminal and feedback server, improves Consumer's Experience.
Further, the pending argument information of this acquisition, including:
Receive at least one argument information that this user terminal sends；
According to default Rule of judgment, it is judged that whether this at least one argument information is effective argument information；
By the effective argument information in this at least one argument information, as this pending argument information.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect: open one obtains pending meaning
See the concrete mode of information, by when receiving at least one argument information that this user terminal sends, first sentence according to default
Broken strip part, it is judged that whether this at least one argument information is effective argument information, and by having in this at least one argument information
Effect argument information, as this pending argument information, in order to the pending argument information determined only (is i.e. had by feedback server
Effect argument information) it is sent to suggestion processing terminal, improve suggestion processing terminal and solve the efficiency of pending argument information, thus
Also improve the communication efficiency between user terminal and feedback server, further increase Consumer's Experience.
Further, this is by the effective argument information in this at least one argument information, as this pending argument information
Afterwards, also include:
The mark of this pending argument information is distributed for this pending argument information each；
Set up the mark of this pending argument information and the mapping relations of this user terminal.
Further, this basis presets Rule of judgment, it is judged that whether this at least one argument information is effective argument information
Afterwards, also include:
When there is invalid argument information in this at least one argument information, send information to this user terminal.
Further, this solution progress msg includes following one or more: the reply message of this pending argument information,
The expected processing time information of this pending argument information, the process version information of this pending argument information.
Further, this default Rule of judgment includes following one or more: this argument information be whether recognizable information,
Whether this argument information meets preset format.
Second aspect according to disclosure embodiment, it is provided that a kind of problem feedback device, including:
Acquisition module, is configured to obtain pending argument information, and is sent at suggestion by this pending argument information
Reason terminal；
Receiver module, is configured to receive the suggestion response message that this suggestion processing terminal sends, this suggestion response message
Including: the mark of this pending argument information and the solution progress msg to this pending argument information；
Sending module, is configured to the mark according to this pending argument information and presets pending argument information
Mark and the mapping relations of user terminal, be sent to this pending suggestion letter by the solution progress msg of this pending argument information
The user terminal of the mark correspondence of breath.
Further, this acquisition module, including:
Receive submodule, be configured to receive at least one argument information that this user terminal sends；
Judge submodule, be configured to according to presetting Rule of judgment, it is judged that whether this at least one argument information is effective
Argument information；
Determine submodule, be configured to the effective argument information in this at least one argument information, pending as this
Argument information.
Further, this acquisition module, also include:
Distribution sub module, is configured to distribute the mark of this pending argument information for this pending argument information each；
Set up submodule, be configured to the mapping relations of mark and this user terminal setting up this pending argument information.
Further, this acquisition module, also include:
Send submodule, when being configured to there is invalid argument information in this at least one argument information, to this user
Terminal sends information.
Further, this solution progress msg includes following one or more: the reply message of this pending argument information,
The expected processing time information of this pending argument information, the process version information of this pending argument information.
Further, this default Rule of judgment includes following one or more: this argument information be whether recognizable information,
Whether this argument information meets preset format.
The third aspect according to disclosure embodiment, it is provided that a kind of feedback server, including: processor, transmitter, reception
Device and for storing the memorizer of processor executable；
This processor, is configured to obtain pending argument information；
This transmitter, is configured to this pending argument information is sent to suggestion processing terminal；
This receptor, is configured to receive the suggestion response message that this suggestion processing terminal sends, this suggestion response message
Including: the mark of this pending argument information and the solution progress msg to this pending argument information；
This processor, is additionally configured to the mark according to this pending argument information and presets pending argument information
The mapping relations of mark and user terminal, determine the user terminal that the mark of this pending argument information is corresponding；
This transmitter, is additionally configured to the solution progress msg of this pending argument information is sent to this pending suggestion
The user terminal of the mark correspondence of information.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect: provide a kind of problem feedback side
Method, device and feedback server, by obtaining pending argument information, and be sent to suggestion process by this pending argument information
Terminal, and receive this suggestion processing terminal send suggestion response message (this suggestion response message includes: this pending suggestion believe
The mark of breath and the solution progress msg to this pending argument information)；Further, according to this pending argument information
Mark and preset the mapping relations of mark and user terminal of pending argument information, by this pending argument information
Solve the user terminal that progress msg is sent to the mark correspondence of this pending argument information, in order to user terminal can know oneself
The solution progress msg corresponding to argument information of feedback.Visible, disclosure embodiment establishes user terminal and feedback server
Between effective communication channel, improve Consumer's Experience.
It should be appreciated that it is only exemplary and explanatory, not that above general description and details hereinafter describe
The disclosure can be limited.
Accompanying drawing explanation
Accompanying drawing herein is merged in description and constitutes the part of this specification, it is shown that meet the enforcement of the present invention
Example, and for explaining the principle of the present invention together with description.
Fig. 1 is the flow chart according to a kind of problem feedback method shown in an exemplary embodiment；
Fig. 2 is the flow chart according to a kind of problem feedback method shown in another exemplary embodiment；
Fig. 3 is the flow chart according to a kind of problem feedback method shown in another exemplary embodiment；
Fig. 4 is the block diagram according to a kind of problem feedback device embodiment one shown in an exemplary embodiment；
Fig. 5 is the block diagram according to a kind of problem feedback device embodiment two shown in an exemplary embodiment；
Fig. 6 is the block diagram according to a kind of problem feedback device embodiment three shown in an exemplary embodiment；
Fig. 7 is the block diagram according to a kind of problem feedback device embodiment four shown in an exemplary embodiment；
Fig. 8 is the block diagram according to a kind of feedback server shown in an exemplary embodiment；
Fig. 9 is the block diagram according to a kind of feedback server 1900 shown in an exemplary embodiment.
By above-mentioned accompanying drawing, it has been shown that the embodiment that the disclosure is clear and definite, hereinafter will be described in more detail.These accompanying drawings
With word, the scope being not intended to be limited disclosure design by any mode is described, but by with reference to specific embodiment being
Those skilled in the art illustrate the concept of the disclosure.
Detailed description of the invention
Here will illustrate exemplary embodiment in detail, its example represents in the accompanying drawings.Explained below relates to
During accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represents same or analogous key element.Following exemplary embodiment
Described in embodiment do not represent all embodiments consistent with the present invention.On the contrary, they are only with the most appended
The example of the apparatus and method that some aspects that described in detail in claims, the present invention are consistent.
Fig. 1 is the flow chart according to a kind of problem feedback method shown in an exemplary embodiment.The execution of the present embodiment
Main body can be the problem feedback device being arranged in feedback server, and this device can be realized by software and/or hardware.As
Shown in Fig. 1, the scheme of the present embodiment may comprise steps of:
In step S101, obtain pending argument information, and this pending argument information is sent to suggestion process eventually
End.
In this step, feed back meaning by customer service system or feedback system to manufacturer or application developer at user terminal
After seeing information, feedback server just gets pending argument information, and this pending argument information is sent to suggestion process
Terminal, in order to suggestion processing terminal carries out solution process to this pending argument information.Alternatively, feedback server can receive
The argument information that customer service system or feedback system corresponding server send, or, the function of feedback server includes: customer service system
Or the function of feedback system corresponding server；Certainly, feedback server gets pending suggestion letter also by alternate manner
Breath, is not restricted this in the present embodiment.
In step s 102, the suggestion response message that this suggestion processing terminal sends is received.
In this step, feedback server receives the suggestion response message that this suggestion processing terminal sends, alternatively, this meaning
See that response message includes: the mark of this pending argument information and the solution progress msg to this pending argument information；Can
Selection of land, the mark of pending argument information can unique identifying subscriber terminal, in order to this pending suggestion is believed by feedback server
The solution progress msg of breath feeds back to user terminal.Alternatively, this solution progress msg includes following one or more: this waits to locate
The reply message (such as, how to solve or evade this problem described by pending argument information) of reason argument information, this waits to locate
Reason the expected processing time information of argument information, this pending argument information process version information (such as, pending for this
Argument information is to the redaction information after end product or application software renewal), certainly, this solution progress msg can also include
Out of Memory, is not restricted this in the present embodiment.
In step s 103, according to mark and the mark of default pending argument information of this pending argument information
With the mapping relations of user terminal, the progress msg that solves of this pending argument information is sent to this pending argument information
The user terminal that mark is corresponding.
In this step, feedback server is after receiving the suggestion response message that this suggestion processing terminal sends, according to presetting
This pending meaning carried in the mark of pending argument information and the mapping relations of user terminal and this suggestion response message
See the mark (mark A of the most pending argument information) of information, the solution progress msg of this pending argument information is sent
(such as user is eventually for the user terminal corresponding to the mark (mark A of the most pending argument information) of this pending argument information
End A), in order to user terminal can know the solution progress msg that the argument information oneself fed back is corresponding, thus establishes user eventually
Effective communication channel between end and feedback server, improves Consumer's Experience.Alternatively, the mark of pending argument information is preset
Know and at least include in the mapping relations of user terminal: the mark A of pending argument information and the mapping relations of user terminal A,
Certainly, may also include the mapping relations identifying corresponding user terminal of other pending argument information multiple.
A kind of problem feedback method that the present embodiment provides, by obtaining pending argument information, and by this pending meaning
See that information is sent to suggestion processing terminal, and receive suggestion response message (this suggestion response letter that this suggestion processing terminal sends
Breath includes: the mark of this pending argument information and the solution progress msg to this pending argument information)；Further,
Mark according to this pending argument information and preset the mark of pending argument information and the mapping relations of user terminal,
The progress msg that solves of this pending argument information is sent to the user terminal identifying correspondence of this pending argument information, with
Just user terminal can know the solution progress msg that the argument information oneself fed back is corresponding.Visible, disclosure embodiment establishes
Effective communication channel between user terminal and feedback server, improves Consumer's Experience.
Fig. 2 is the flow chart according to a kind of problem feedback method shown in another exemplary embodiment.At above-described embodiment
On the basis of, as in figure 2 it is shown, the step that implements obtaining pending argument information in above-mentioned steps S101 includes:
In step S101A, receive at least one argument information that this user terminal sends；
In step S101B, according to default Rule of judgment, it is judged that whether this at least one argument information is effective suggestion letter
Breath；
In step S101C, by the effective argument information in this at least one argument information, believe as this pending suggestion
Breath.
In step S101A of disclosure embodiment, feedback server receives at least one suggestion that this user terminal sends
Information.The argument information sent in view of user terminal is likely to be the invalid argument information (content that such as, argument information includes
For mess code, or the content that argument information includes is completely irrelevant with the problem that physical end product or application software are likely to occur
Deng).
Further, in step S101B, feedback server is according to default Rule of judgment, it is judged that user terminal sends
Whether this at least one argument information is effective argument information.Alternatively, this default Rule of judgment includes following one or more:
This argument information be whether the recognizable information content of argument information (such as judge whether be mess code etc.), this argument information whether
(such as judging whether the content of argument information meets preset format, whether the number of words such as argument information exceedes to meet preset format
Preset number of words etc.), certainly, this default Rule of judgment may also include out of Memory, is not restricted this in the present embodiment.
Alternatively, 1) include at default Rule of judgment: when whether this argument information is recognizable information, if user terminal is sent out
In at least one argument information sent, argument information 1 is recognizable information, then feedback server can determine that argument information 1 is effective
Argument information, otherwise determines that argument information 1 is for invalid argument information；2) include at default Rule of judgment: whether this argument information
When meeting preset format, if argument information 1 symbol preset format at least one argument information of user terminal transmission, then feed back
Server can determine that argument information 1, for effective argument information, otherwise determines that argument information 1 is invalid argument information；3) presetting
Rule of judgment includes: whether this argument information is to can recognize that when whether information and this argument information meet preset format, if using
In at least one argument information that family terminal sends, argument information 1 is not only effective argument information but also meets preset format, then feed back
Server can determine that argument information 1, for effective argument information, otherwise determines that argument information 1 is invalid argument information.
Further, in step S101C, the effective suggestion in this at least one argument information is believed by feedback server
Breath, as this pending argument information, in order to pending argument information (the i.e. effectively suggestion letter that feedback server will be determined
Breath) it is sent to suggestion processing terminal, improve suggestion processing terminal and solve the efficiency of pending argument information.Alternatively, at this
When there is invalid argument information at least one argument information, feedback server can send information to this user terminal, with
The argument information pointing out this user terminal to be sent is invalid argument information.
Alternatively, in step S101C after, also include:
The mark of this pending argument information is distributed for this pending argument information each；
Set up the mark of this pending argument information and the mapping relations of this user terminal.
Alternatively, the effective argument information at least one argument information that user terminal is sent by feedback server
After (the most pending argument information) determines, for the ease of follow-up, solution progress msg being sent to corresponding user terminal, feedback takes
Business device is the mark that each pending argument information distributes this pending argument information, and sets up the mark of each pending argument information
Know and the mapping relations between corresponding user terminal, it is simple to the follow-up mark according to certain pending argument information of feedback server
(such as mark A of pending argument information) determines user terminal (the such as user that the mark of this pending argument information is corresponding
Terminal A).
Alternatively, feedback server obtains the mark of each pending argument information and to application also by alternate manner
The mapping relations of family terminal, are not restricted this in the present embodiment.
In disclosure embodiment, by when receiving at least one argument information that this user terminal sends, first basis
Preset Rule of judgment, it is judged that whether this at least one argument information is effective argument information, and by this at least one argument information
In effective argument information, as this pending argument information, in order to feedback server only will determine pending suggestion letter
Breath (i.e. effectively argument information) is sent to suggestion processing terminal, improves suggestion processing terminal and solves the effect of pending argument information
Rate, thus also improve the communication efficiency between user terminal and feedback server, further increase Consumer's Experience.
Fig. 3 is the flow chart according to a kind of problem feedback method shown in another exemplary embodiment.At above-described embodiment
On the basis of, in the present embodiment to feedback server by receive customer service system corresponding server send argument information as a example by,
This programme is described in detail.As it is shown on figure 3, the scheme of the present embodiment may comprise steps of:
In step S301, user terminal sends argument information to customer service system corresponding server.
In step s 302, this argument information is sent to feedback server by customer service system corresponding server.Alternatively, instead
Feedback server can be that leak (Bug) manages system corresponding server.
In step S303, feedback server is according to default Rule of judgment, it is judged that whether this argument information is effective suggestion
Information；If this argument information is effective argument information, then perform step S304；If this argument information is invalid argument information, then
Perform step S305.
In step s 304, feedback server using this argument information as pending argument information, and by this pending meaning
See that information is sent to suggestion processing terminal, in order to suggestion processing terminal solves this pending argument information.
Alternatively, in this step, feedback server is also the mark that this pending argument information distributes pending argument information
Know, and set up the mark of this pending argument information and the mapping relations of this user terminal, in order to be follow-up by suggestion processing terminal
The solution progress msg sent is sent to corresponding user terminal.Further, after execution of step S304, perform step S306.
In step S305, feedback server sends prompting letter by customer service system corresponding server to this user terminal
Breath.
In step S306, feedback server receives the suggestion response message that suggestion processing terminal sends.
Alternatively, this suggestion response message includes: the mark of this pending argument information and believe this pending suggestion
The solution progress msg of breath.
In step S307, feedback server is according to the mark of this pending argument information and presets pending suggestion
The mark of information and the mapping relations of user terminal, the solution progress letter of the pending argument information that suggestion processing terminal is sent
Breath, is sent to the user terminal of the mark correspondence of this pending argument information by customer service system corresponding server.
In disclosure embodiment, feedback server gets, by customer service system corresponding server, the meaning that user terminal sends
See information, and according to default Rule of judgment, it is judged that whether this argument information is effective argument information, only by pending argument information
(i.e. effectively argument information) is sent to suggestion processing terminal, in order to suggestion processing terminal solves this pending argument information；Enter one
Step ground, feedback server is after receiving the suggestion response message that suggestion processing terminal sends, by customer service system corresponding with service
The progress msg that solves of pending argument information is sent to the user terminal identifying correspondence of this pending argument information by device, with
Just user terminal can know the solution progress msg that the argument information oneself fed back is corresponding.Visible, disclosure embodiment establishes
Effective communication channel between user terminal and feedback server, improves Consumer's Experience.
Fig. 4 is the block diagram according to a kind of problem feedback device embodiment one shown in an exemplary embodiment, such as Fig. 4 institute
Show, this problem feedback device 40, including:
Acquisition module 401, is configured to obtain pending argument information, and this pending argument information is sent to suggestion
Processing terminal；
Receiver module 402, is configured to receive the suggestion response message that this suggestion processing terminal sends, this suggestion response letter
Breath includes: the mark of this pending argument information and the solution progress msg to this pending argument information；
Sending module 403, is configured to the mark according to this pending argument information and presets pending argument information
The mapping relations of mark and user terminal, the solution progress msg of this pending argument information is sent to this pending suggestion
The user terminal of the mark correspondence of information.
The problem feedback device that disclosure embodiment provides, acquisition module 401 obtains pending argument information, and this is treated
Handling suggestion information is sent to suggestion processing terminal；Further, receiver module 402 receives the meaning that this suggestion processing terminal sends
See that (this suggestion response message includes response message: the mark of this pending argument information and to this pending argument information
Solve progress msg)；Further, sending module 403 according to the mark of this pending argument information and presets pending meaning
See the mark of information and the mapping relations of user terminal, the solution progress msg of this pending argument information is sent to this and waits to locate
The user terminal of the mark correspondence of reason argument information, in order to user terminal can know the solution that the argument information oneself fed back is corresponding
Progress msg.Visible, disclosure embodiment establishes the effective communication channel between user terminal and feedback server, improves
Consumer's Experience.
On the basis of the embodiment shown in above-mentioned Fig. 4, Fig. 5 is anti-according to a kind of problem shown in an exemplary embodiment
The block diagram of feedback device embodiment two, with reference to Fig. 5, above-mentioned acquisition module 401 includes:
Receive submodule 401A, be configured to receive at least one argument information that this user terminal sends；
Judge submodule 401B, be configured to according to presetting Rule of judgment, it is judged that whether this at least one argument information is
Effectively argument information；
Determine submodule 401C, be configured to, by the effective argument information in this at least one argument information, treat as this
Handling suggestion information.
The problem feedback device that disclosure embodiment provides, sends out by receiving this user terminal at reception submodule 401A
During at least one argument information sent, it is judged that submodule 401B is according to default Rule of judgment, it is judged that this at least one argument information
Whether it is effective argument information；Further, it is determined that the effective suggestion in this at least one argument information is believed by submodule 401C
Breath, as this pending argument information, in order to pending argument information (the i.e. effectively suggestion that acquisition module 401 only will be determined
Information) it is sent to suggestion processing terminal, improve suggestion processing terminal and solve the efficiency of pending argument information, thus also improve
Communication efficiency between user terminal and feedback server, further increases Consumer's Experience.
On the basis of the embodiment shown in above-mentioned Fig. 5, Fig. 6 is anti-according to a kind of problem shown in an exemplary embodiment
The block diagram of feedback device embodiment three, with reference to Fig. 6, above-mentioned acquisition module 401 also includes:
Distribution sub module 401D, is configured to distribute the mark of this pending argument information for this pending argument information each
Know；
Set up submodule 401E, be configured to the mapping pass of the mark setting up this pending argument information and this user terminal
System.
On the basis of the embodiment shown in above-mentioned Fig. 5, Fig. 7 is anti-according to a kind of problem shown in an exemplary embodiment
The block diagram of feedback device embodiment four, with reference to Fig. 7, above-mentioned acquisition module 401 also includes:
Send submodule 401F, when being configured to there is invalid argument information in this at least one argument information, to this
User terminal sends information.
Further, this solution progress msg includes following one or more: the reply message of this pending argument information,
The expected processing time information of this pending argument information, the process version information of this pending argument information.
Further, this default Rule of judgment includes following one or more: this argument information be whether recognizable information,
Whether this argument information meets preset format.
The problem feedback device that any of the above-described embodiment provides, implements for the application any of the above-described problem feedback method
The technical scheme that example is somebody's turn to do, it is similar with technique effect that it realizes principle, by obtaining pending argument information, and by this pending meaning
See that information is sent to suggestion processing terminal, and receive suggestion response message (this suggestion response letter that this suggestion processing terminal sends
Breath includes: the mark of this pending argument information and the solution progress msg to this pending argument information)；Further,
Mark according to this pending argument information and preset the mark of pending argument information and the mapping relations of user terminal,
The progress msg that solves of this pending argument information is sent to the user terminal identifying correspondence of this pending argument information, with
Just user terminal can know the solution progress msg that the argument information oneself fed back is corresponding.Visible, disclosure embodiment establishes
Effective communication channel between user terminal and feedback server, improves Consumer's Experience.
The foregoing describing inner function module and the structural representation of problem feedback device, its substantial executive agent should
For feedback server, Fig. 8 is the block diagram according to a kind of feedback server shown in an exemplary embodiment, with reference to Fig. 8, this feedback
Server can be implemented as: processor, transmitter, receptor and for storing the memorizer of processor executable；
This processor, is configured to obtain pending argument information；
This transmitter, is configured to this pending argument information is sent to suggestion processing terminal；
This receptor, is configured to receive the suggestion response message that this suggestion processing terminal sends, this suggestion response message
Including: the mark of this pending argument information and the solution progress msg to this pending argument information；
This processor, is additionally configured to the mark according to this pending argument information and presets pending argument information
The mapping relations of mark and user terminal, determine the user terminal that the mark of this pending argument information is corresponding；
This transmitter, is additionally configured to the solution progress msg of this pending argument information is sent to this pending suggestion
The user terminal of the mark correspondence of information.
In the embodiment of the feedback server of above-mentioned information, it should be appreciated that this processor can be CPU (English
Literary composition: Central Processing Unit, is called for short: CPU), it is also possible to be other general processors, digital signal processor (English
Literary composition: Digital Signal Processor, is called for short: DSP), special IC (English: Application Specific
Integrated Circuit, is called for short: ASIC) etc..General processor can be microprocessor or this processor can also be
The processor etc. of any routine, and aforesaid memorizer can be read only memory (English: read-only memory, abbreviation:
ROM), random access memory (English: random access memory, RAM), flash memory, hard disk or solid be called for short:
State hard disk.Hardware processor can be embodied directly in conjunction with the step of the method disclosed in the embodiment of the present invention to have performed, or
Hardware and software module combination execution in person's processor complete.
Fig. 9 is the block diagram according to a kind of feedback server 1900 shown in an exemplary embodiment.With reference to Fig. 9, feedback clothes
Business device 1900 includes processing assembly 1922, and it farther includes one or more processor, and by representated by memorizer 1932
Memory resource, can be by processing the instruction of execution of assembly 1922 for storage, such as application program.Memorizer 1932 is deposited
Storage application program can include one or more each corresponding to one group instruction module.Additionally, process assembly
1922 are configured to perform instruction, to perform all or part of step of above-mentioned any problem feedback method embodiment.
Feedback server 1900 can also include that a power supply module 1926 is configured to perform feedback server 1900
Power management, a wired or wireless network interface 1950 is configured to be connected to feedback server 1900 network, and one
Input and output (I/O) interface 1958.Feedback server 1900 can operate based on the operating system being stored in memorizer 1932, example
Such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM or similar.
Those skilled in the art, after considering description and putting into practice invention disclosed herein, will readily occur to its of the present invention
Its embodiment.The application is intended to any modification, purposes or the adaptations of the present invention, these modification, purposes or
Person's adaptations is followed the general principle of the present invention and includes the undocumented common knowledge in the art of the disclosure
Or conventional techniques means.Description and embodiments is considered only as exemplary, and true scope and spirit of the invention are by following
Claims are pointed out.
It should be appreciated that the invention is not limited in precision architecture described above and illustrated in the accompanying drawings, and
And various modifications and changes can carried out without departing from the scope.The scope of the present invention is only limited by appending claims
System.
Claims (13)
1. a problem feedback method, it is characterised in that including:
Obtain pending argument information, and described pending argument information is sent to suggestion processing terminal；
Receiving the suggestion response message that described suggestion processing terminal sends, described suggestion response message includes: described pending meaning
See the mark of information and the solution progress msg to described pending argument information；
Mark according to described pending argument information and preset the mark of pending argument information and the mapping of user terminal
Relation, is sent to the use identifying correspondence of described pending argument information by the progress msg that solves of described pending argument information
Family terminal.
Method the most according to claim 1, it is characterised in that the pending argument information of described acquisition, including:
Receive at least one argument information that described user terminal sends；
According to default Rule of judgment, it is judged that whether at least one argument information described is effective argument information；
By the effective argument information at least one argument information described, as described pending argument information.
Method the most according to claim 2, it is characterised in that described by the effective meaning at least one argument information described
See information, after described pending argument information, also include:
The mark of described pending argument information is distributed for each described pending argument information；
Set up the mark of described pending argument information and the mapping relations of described user terminal.
Method the most according to claim 2, it is characterised in that described basis presets Rule of judgment, it is judged that described at least one
After whether individual argument information is effective argument information, also include:
When there is invalid argument information at least one argument information described, send information to described user terminal.
5. according to the method described in any one of claim 1-4, it is characterised in that described solution progress msg includes following one
Or multinomial: the reply message of described pending argument information, the expected processing time information of described pending argument information, described
The process version information of pending argument information.
6. according to the method according to any one of claim 2-4, it is characterised in that described default Rule of judgment includes following one
Item or multinomial: whether described argument information is to can recognize that whether information, described argument information meet preset format.
7. a problem feedback device, it is characterised in that including:
Acquisition module, is configured to obtain pending argument information, and described pending argument information is sent to suggestion process
Terminal；
Receiver module, is configured to receive the suggestion response message that described suggestion processing terminal sends, described suggestion response message
Including: the mark of described pending argument information and the solution progress msg to described pending argument information；
Sending module, is configured to the mark according to described pending argument information and presets the mark of pending argument information
Know the mapping relations with user terminal, the solution progress msg of described pending argument information is sent to described pending suggestion
The user terminal of the mark correspondence of information.
Device the most according to claim 7, it is characterised in that described acquisition module, including:
Receive submodule, be configured to receive at least one argument information that described user terminal sends；
Judge submodule, be configured to according to presetting Rule of judgment, it is judged that whether at least one argument information described is effectively to anticipate
See information；
Determine submodule, be configured to the effective argument information at least one argument information described, as described pending
Argument information.
Device the most according to claim 8, it is characterised in that described acquisition module, also includes:
Distribution sub module, is configured to distribute the mark of described pending argument information for each described pending argument information；
Set up submodule, be configured to the mapping relations of mark and the described user terminal setting up described pending argument information.
Device the most according to claim 8, it is characterised in that described acquisition module, also includes:
Send submodule, when being configured to there is invalid argument information at least one argument information described, to described user
Terminal sends information.
11. according to the device described in any one of claim 7-10, it is characterised in that described solution progress msg includes following one
Item or multinomial: the reply message of described pending argument information, the expected processing time information of described pending argument information, institute
State the process version information of pending argument information.
12. devices according to any one of-10 according to Claim 8, it is characterised in that described default Rule of judgment includes following
One or more: whether described argument information is to can recognize that whether information, described argument information meet preset format.
13. 1 kinds of feedback server, it is characterised in that including: processor, transmitter, receptor and be used for storing processor
The memorizer of executable instruction；
Described processor, is configured to obtain pending argument information；
Described transmitter, is configured to described pending argument information is sent to suggestion processing terminal；
Described receptor, is configured to receive the suggestion response message that described suggestion processing terminal sends, described suggestion response letter
Breath includes: the mark of described pending argument information and the solution progress msg to described pending argument information；
Described processor, is additionally configured to the mark according to described pending argument information and presets pending argument information
The mapping relations of mark and user terminal, determine the user terminal that the mark of described pending argument information is corresponding；
Described transmitter, is additionally configured to the solution progress msg of described pending argument information is sent to described pending meaning
See the user terminal that the mark of information is corresponding.
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