CN106209463B - Problem feedback method, device and feedback server - Google Patents
Problem feedback method, device and feedback server Download PDFInfo
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- CN106209463B CN106209463B CN201610565266.XA CN201610565266A CN106209463B CN 106209463 B CN106209463 B CN 106209463B CN 201610565266 A CN201610565266 A CN 201610565266A CN 106209463 B CN106209463 B CN 106209463B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/02—Standardisation; Integration
- H04L41/0246—Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/02—Standardisation; Integration
- H04L41/0246—Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols
- H04L41/026—Exchanging or transporting network management information using the Internet; Embedding network management web servers in network elements; Web-services-based protocols using e-messaging for transporting management information, e.g. email, instant messaging or chat
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- Information Transfer Between Computers (AREA)
Abstract
The disclosure is directed to a kind of problem feedback method, device and feedback servers, this method comprises: obtaining argument information to be processed, and the argument information to be processed are sent to opinion processing terminal；The opinion response message of opinion processing terminal transmission is received, which includes: the mark of the argument information to be processed and the solution progress msg to the argument information to be processed；According to the mark of the argument information to be processed and the mark of argument information to be processed and the mapping relations of user terminal are preset, the solution progress msg of the argument information to be processed is sent to the corresponding user terminal of mark of the argument information to be processed.As it can be seen that establishing the effective communication channel between user terminal and feedback server, user experience is improved.
Description
Technical field
The present invention relates to network technique field more particularly to a kind of problem feedback methods, device and feedback server.
Background technique
It all can include customer service in more and more end products or application software to optimize end product or application software
System or feedback system are believed by customer service system or feedback system to manufacturer or application developer feedback opinion convenient for user
Breath, and then some improvement are done to end product or application software according to the argument information of user feedback；But under normal conditions, with
After the feedback opinion information of family, user just can not know corresponding solution processing information of the argument information of oneself feedback etc..
Summary of the invention
To overcome the problems in correlation technique, the disclosure provides a kind of problem feedback method, device and back services
Device.
According to the first aspect of the embodiments of the present disclosure, a kind of problem feedback method is provided, comprising:
Argument information to be processed is obtained, and the argument information to be processed is sent to opinion processing terminal；
The opinion response message of opinion processing terminal transmission is received, which includes: the opinion to be processed
The mark of information and solution progress msg to the argument information to be processed；
According to the mark of the argument information to be processed and preset the mark of argument information to be processed and reflecting for user terminal
Relationship is penetrated, the solution progress msg of the argument information to be processed is sent to the corresponding user of mark of the argument information to be processed
Terminal.
The technical solution that the embodiment of the present disclosure provides can include the following benefits: be believed by obtaining opinion to be processed
Breath, and the argument information to be processed is sent to opinion processing terminal, and receive the opinion response of opinion processing terminal transmission
Information (the opinion response message include: the argument information to be processed mark and to the solution of the argument information to be processed into
Spend information)；Further, the mark and use of argument information to be processed are preset according to the mark of the argument information to be processed and
The solution progress msg of the argument information to be processed is sent to the mark of the argument information to be processed by the mapping relations of family terminal
Corresponding user terminal, so that user terminal can know the corresponding solution progress msg of argument information of oneself feedback.As it can be seen that this
Open embodiment establishes the effective communication channel between user terminal and feedback server, improves user experience.
Further, acquisition argument information to be processed, comprising:
Receive at least one argument information of user terminal transmission；
According to default Rule of judgment, judge whether at least one argument information is effective argument information；
By effective argument information at least one argument information, as the argument information to be processed.
The technical scheme provided by this disclosed embodiment can include the following benefits: disclose a kind of acquisition meaning to be processed
The concrete mode for seeing information, by first being sentenced according to default when receiving at least one argument information of user terminal transmission
Broken strip part judges whether at least one argument information is effective argument information, and by having at least one argument information
Argument information is imitated, as the argument information to be processed, so that feedback server only (has the argument information to be processed determined
Effect argument information) it is sent to opinion processing terminal, the efficiency that opinion processing terminal solves argument information to be processed is improved, thus
The communication efficiency between user terminal and feedback server is also improved, user experience is further improved.
Further, this is by effective argument information at least one argument information, as the argument information to be processed
Later, further includes:
The mark of the argument information to be processed is distributed for each argument information to be processed；
Establish the mark and the mapping relations of the user terminal of the argument information to be processed.
Further, which presets Rule of judgment, judges whether at least one argument information is effective argument information
Later, further includes:
There are when invalid argument information at least one argument information, prompt information is sent to the user terminal.
Further, which includes following one or more: the reply message of the argument information to be processed,
The processing version information of the expected processing time information of the argument information to be processed, the argument information to be processed.
Further, which includes following one or more: the argument information whether be can recognize information,
Whether the argument information meets preset format.
According to the second aspect of an embodiment of the present disclosure, a kind of problem feedback device is provided, comprising:
Module is obtained, is configured as obtaining argument information to be processed, and the argument information to be processed is sent at opinion
Manage terminal；
Receiving module is configured as receiving the opinion response message of opinion processing terminal transmission, the opinion response message
It include: the mark of the argument information to be processed and the solution progress msg to the argument information to be processed；
Sending module is configured as the mark according to the argument information to be processed and presets argument information to be processed
The solution progress msg of the argument information to be processed is sent to the opinion to be processed and believed by the mapping relations of mark and user terminal
The corresponding user terminal of the mark of breath.
Further, the acquisition module, comprising:
Receiving submodule is configured as receiving at least one argument information of user terminal transmission；
Judging submodule is configured as judging whether at least one argument information is effective according to Rule of judgment is preset
Argument information；
It determines submodule, is configured as effective argument information at least one argument information, it is to be processed as this
Argument information.
Further, the acquisition module, further includes:
Distribution sub module is configured as distributing the mark of the argument information to be processed for each argument information to be processed；
Setting up submodule is configured as establishing the mark of the argument information to be processed and the mapping relations of the user terminal.
Further, the acquisition module, further includes:
Sending submodule is configured as at least one argument information there are when invalid argument information, to the user
Terminal sends prompt information.
Further, which includes following one or more: the reply message of the argument information to be processed,
The processing version information of the expected processing time information of the argument information to be processed, the argument information to be processed.
Further, which includes following one or more: the argument information whether be can recognize information,
Whether the argument information meets preset format.
According to the third aspect of an embodiment of the present disclosure, a kind of feedback server is provided, comprising: processor, transmitter, reception
Device and memory for storage processor executable instruction；
The processor is configured as obtaining argument information to be processed；
The transmitter is configured as the argument information to be processed being sent to opinion processing terminal；
The receiver is configured as receiving the opinion response message of opinion processing terminal transmission, the opinion response message
It include: the mark of the argument information to be processed and the solution progress msg to the argument information to be processed；
The processor is additionally configured to the mark according to the argument information to be processed and presets argument information to be processed
Mark and user terminal mapping relations, determine the corresponding user terminal of the mark of the argument information to be processed；
The transmitter is additionally configured to the solution progress msg of the argument information to be processed being sent to the opinion to be processed
The corresponding user terminal of the mark of information.
The technical scheme provided by this disclosed embodiment can include the following benefits: provide a kind of problem feedback side
Method, device and feedback server are sent to opinion processing by obtaining argument information to be processed, and by the argument information to be processed
Terminal, and receive the opinion response message of opinion processing terminal transmission (the opinion response message includes: opinion to be processed letter
The mark of breath and solution progress msg to the argument information to be processed)；Further, according to the argument information to be processed
Mark and preset the mark of argument information to be processed and the mapping relations of user terminal, by the argument information to be processed
The corresponding user terminal of mark that progress msg is sent to the argument information to be processed is solved, so that user terminal can know oneself
The corresponding solution progress msg of the argument information of feedback.As it can be seen that the embodiment of the present disclosure establishes user terminal and feedback server
Between effective communication channel, improve user experience.
It should be understood that above general description and following detailed description be only it is exemplary and explanatory, not
The disclosure can be limited.
Detailed description of the invention
The drawings herein are incorporated into the specification and forms part of this specification, and shows and meets implementation of the invention
Example, and be used to explain the principle of the present invention together with specification.
Fig. 1 is a kind of flow chart of problem feedback method shown according to an exemplary embodiment；
Fig. 2 is the flow chart according to a kind of problem feedback method shown in another exemplary embodiment；
Fig. 3 is the flow chart according to a kind of problem feedback method shown in another exemplary embodiment；
Fig. 4 is a kind of block diagram of problem feedback device embodiment one shown according to an exemplary embodiment；
Fig. 5 is a kind of block diagram of problem feedback device embodiment two shown according to an exemplary embodiment；
Fig. 6 is a kind of block diagram of problem feedback device embodiment three shown according to an exemplary embodiment；
Fig. 7 is a kind of block diagram of problem feedback device example IV shown according to an exemplary embodiment；
Fig. 8 is a kind of block diagram of feedback server shown according to an exemplary embodiment；
Fig. 9 is a kind of block diagram of feedback server 1900 shown according to an exemplary embodiment.
Through the above attached drawings, it has been shown that the specific embodiment of the disclosure will be hereinafter described in more detail.These attached drawings
It is not intended to limit the scope of this disclosure concept by any means with verbal description, but is by referring to specific embodiments
Those skilled in the art illustrate the concept of the disclosure.
Specific embodiment
Example embodiments are described in detail here, and the example is illustrated in the accompanying drawings.Following description is related to
When attached drawing, unless otherwise indicated, the same numbers in different drawings indicate the same or similar elements.Following exemplary embodiment
Described in embodiment do not represent all embodiments consistented with the present invention.On the contrary, they be only with it is such as appended
The example of device and method being described in detail in claims, some aspects of the invention are consistent.
Fig. 1 is a kind of flow chart of problem feedback method shown according to an exemplary embodiment.The execution of the present embodiment
Main body can be configuration in the problems in feedback server feedback device, which can pass through software and or hardware realization.Such as
Shown in Fig. 1, the scheme of the present embodiment be may comprise steps of:
In step s101, argument information to be processed is obtained, and the argument information to be processed is sent to opinion processing eventually
End.
In this step, meaning has been fed back to manufacturer or application developer by customer service system or feedback system in user terminal
After seeing information, feedback server just gets argument information to be processed, and the argument information to be processed is sent to opinion processing
Terminal, so that opinion processing terminal carries out solution processing to the argument information to be processed.Optionally, feedback server can receive
The argument information that customer service system or feedback system corresponding server are sent, alternatively, the function of feedback server includes: customer service system
Or the function of feedback system corresponding server；Certainly, feedback server can also get opinion letter to be processed otherwise
Breath, in the present embodiment to this and with no restriction.
In step s 102, the opinion response message of opinion processing terminal transmission is received.
In this step, feedback server receives the opinion response message of opinion processing terminal transmission, optionally, the meaning
See that response message includes: the mark of the argument information to be processed and the solution progress msg to the argument information to be processed；It can
Selection of land, the mark of argument information to be processed can unique identification user terminal, in order to which feedback server believes the opinion to be processed
The solution progress msg of breath feeds back to user terminal.Optionally, which includes following one or more: should be wait locate
It manages the reply message (for example, how to solve the problems, such as or evade described in the argument information to be processed) of argument information, be somebody's turn to do wait locate
The processing version information of the expected processing time information, the argument information to be processed of managing argument information is (for example, to be processed for this
Argument information is to end product or the updated new version information of application software), certainly, which can also include
Other information, in the present embodiment to this and with no restriction.
In step s 103, according to the mark of the argument information to be processed and the mark of argument information to be processed is preset
With the mapping relations of user terminal, the solution progress msg of the argument information to be processed is sent to the argument information to be processed
Identify corresponding user terminal.
In this step, feedback server is after receiving the opinion response message that the opinion processing terminal is sent, according to default
The meaning to be processed carried in the mark of argument information to be processed and the mapping relations of user terminal and the opinion response message
The mark (such as mark A of argument information to be processed) for seeing information sends the solution progress msg of the argument information to be processed
To the corresponding user terminal of mark (such as mark A of argument information to be processed) of the argument information to be processed, (such as user is whole
Hold A), so that user terminal can know the corresponding solution progress msg of argument information of oneself feedback, to establish user's end
Effective communication channel between end and feedback server, improves user experience.Optionally, the mark of argument information to be processed is preset
Know and is included at least in the mapping relations of user terminal: the mapping relations of the mark A and user terminal A of argument information to be processed,
Certainly, it may also include the mapping relations of the corresponding user terminal of mark of a number of other argument informations to be processed.
A kind of problem feedback method provided in this embodiment, by obtaining argument information to be processed, and by the meaning to be processed
See that information is sent to opinion processing terminal, and receives the opinion response message (opinion response letter of opinion processing terminal transmission
Breath includes: the mark of the argument information to be processed and the solution progress msg to the argument information to be processed)；Further,
According to the mark of the argument information to be processed and preset the mark of argument information to be processed and the mapping relations of user terminal,
The solution progress msg of the argument information to be processed is sent to the corresponding user terminal of mark of the argument information to be processed, with
Just user terminal can know the corresponding solution progress msg of argument information of oneself feedback.As it can be seen that the embodiment of the present disclosure establishes
Effective communication channel between user terminal and feedback server, improves user experience.
Fig. 2 is the flow chart according to a kind of problem feedback method shown in another exemplary embodiment.In above-described embodiment
On the basis of, as shown in Fig. 2, the specific implementation step for obtaining argument information to be processed in above-mentioned steps S101 includes:
In step S101A, at least one argument information of user terminal transmission is received；
In step S101B, according to default Rule of judgment, judge whether at least one argument information is effective opinion letter
Breath；
In step S101C, effective argument information at least one argument information is believed as the opinion to be processed
Breath.
In the step S101A of the embodiment of the present disclosure, feedback server receives at least one opinion of user terminal transmission
Information.In view of the argument information that user terminal is sent is likely to be invalid argument information (for example, the content that argument information includes
The problem of content for including for messy code or argument information is likely to occur with physical end product or application software is completely irrelevant
Deng).
Further, in step S101B, feedback server judges what user terminal was sent according to default Rule of judgment
Whether at least one argument information is effective argument information.Optionally, which includes following one or more:
The argument information whether be can recognize information (such as judging whether the content of argument information is messy code etc.), the argument information whether
Meet preset format (such as judge whether the content of argument information meets preset format, as argument information number of words whether be more than
Default number of words etc.), certainly, which may also include other information, in the present embodiment to this and with no restriction.
Optionally, 1) when whether it is that can recognize information that default Rule of judgment includes: the argument information, if user terminal is sent out
Argument information 1 is that can recognize information at least one argument information sent, then feedback server can determine that argument information 1 is effective
Otherwise argument information determines that argument information 1 is invalid argument information；2) default Rule of judgment include: the argument information whether
When meeting preset format, if 1 symbol preset format of argument information at least one argument information that user terminal is sent, feeds back
Server can determine that argument information 1 is effective argument information, otherwise determine that argument information 1 is invalid argument information；3) default
Rule of judgment include: the argument information whether be when can recognize whether information and the argument information meet preset format, if with
Argument information 1 not only for effective argument information but also meets preset format at least one argument information that family terminal is sent, then feeds back
Server can determine that argument information 1 is effective argument information, otherwise determine that argument information 1 is invalid argument information.
Further, in step S101C, feedback server believes effective opinion at least one argument information
Breath, as the argument information to be processed, so that feedback server by the argument information to be processed determined (believe by i.e. effective opinion
Breath) it is sent to opinion processing terminal, improve the efficiency that opinion processing terminal solves argument information to be processed.Optionally, at this
There are when invalid argument information at least one argument information, feedback server can send prompt information to the user terminal, with
Prompting argument information transmitted by the user terminal is invalid argument information.
Optionally, after in step S101C, further includes:
The mark of the argument information to be processed is distributed for each argument information to be processed；
Establish the mark and the mapping relations of the user terminal of the argument information to be processed.
Optionally, effective argument information at least one argument information that feedback server sends user terminal
After (argument information i.e. to be processed) determines, corresponding user terminal, feedback clothes are sent to for the ease of the subsequent progress msg that will solve
Business device is that each argument information to be processed distributes the mark of the argument information to be processed, and establishes the mark of each argument information to be processed
Know with the mapping relations between corresponding user terminal, convenient for the subsequent mark according to some argument information to be processed of feedback server
(the mark A of argument information such as to be processed) determines the corresponding user terminal of the mark of the argument information to be processed (such as user
Terminal A).
Optionally, feedback server can also obtain the mark of each argument information to be processed and otherwise to application
The mapping relations of family terminal, in the present embodiment to this and with no restriction.
In the embodiment of the present disclosure, by receive the user terminal transmission at least one argument information when, first basis
Default Rule of judgment, judges whether at least one argument information is effective argument information, and by least one argument information
In effective argument information, as the argument information to be processed, so that feedback server only believes the opinion to be processed determined
Breath (i.e. effective argument information) is sent to opinion processing terminal, improves the effect that opinion processing terminal solves argument information to be processed
Rate further improves user experience to also improve the communication efficiency between user terminal and feedback server.
Fig. 3 is the flow chart according to a kind of problem feedback method shown in another exemplary embodiment.In above-described embodiment
On the basis of, for the argument information in the present embodiment to feedback server by receiving the transmission of customer service system corresponding server,
This programme is described in detail.As shown in figure 3, the scheme of the present embodiment may comprise steps of:
In step S301, user terminal sends argument information to customer service system corresponding server.
In step s 302, which is sent to feedback server by customer service system corresponding server.Optionally, instead
Presenting server can be loophole (Bug) management system corresponding server.
In step S303, feedback server judges whether the argument information is effective opinion according to default Rule of judgment
Information；If the argument information is effective argument information, S304 is thened follow the steps；If the argument information is invalid argument information,
Execute step S305.
In step s 304, feedback server is using the argument information as argument information to be processed, and by the meaning to be processed
See that information is sent to opinion processing terminal, so that opinion processing terminal solves the argument information to be processed.
Optionally, in this step, feedback server is also the mark that the argument information to be processed distributes argument information to be processed
Know, and establish the mark and the mapping relations of the user terminal of the argument information to be processed, so as to subsequent by opinion processing terminal
The solution progress msg of transmission is sent to corresponding user terminal.Further, after executing the step S304, step S306 is executed.
In step S305, feedback server sends prompt letter to the user terminal by customer service system corresponding server
Breath.
In step S306, feedback server receives the opinion response message that opinion processing terminal is sent.
Optionally, which includes: the mark of the argument information to be processed and believes the opinion to be processed
The solution progress msg of breath.
In step S307, feedback server is according to the mark of the argument information to be processed and presets opinion to be processed
The mark of information and the mapping relations of user terminal, the solution progress letter for the argument information to be processed that opinion processing terminal is sent
Breath, the corresponding user terminal of mark which is sent to by customer service system corresponding server.
In the embodiment of the present disclosure, feedback server gets the meaning of user terminal transmission by customer service system corresponding server
See information, and according to default Rule of judgment, judges whether the argument information is effective argument information, only by argument information to be processed
(i.e. effective argument information) is sent to opinion processing terminal, so that opinion processing terminal solves the argument information to be processed；Into one
Step ground, feedback server pass through customer service system corresponding with service after the opinion response message for receiving the transmission of opinion processing terminal
The solution progress msg of argument information to be processed is sent to the corresponding user terminal of mark of the argument information to be processed by device, with
Just user terminal can know the corresponding solution progress msg of argument information of oneself feedback.As it can be seen that the embodiment of the present disclosure establishes
Effective communication channel between user terminal and feedback server, improves user experience.
Fig. 4 is a kind of block diagram of problem feedback device embodiment one shown according to an exemplary embodiment, such as Fig. 4 institute
Show, the problem feedback device 40, comprising:
Module 401 is obtained, is configured as obtaining argument information to be processed, and the argument information to be processed is sent to opinion
Processing terminal；
Receiving module 402 is configured as receiving the opinion response message of opinion processing terminal transmission, opinion response letter
Breath includes: the mark of the argument information to be processed and the solution progress msg to the argument information to be processed；
Sending module 403 is configured as the mark according to the argument information to be processed and presets argument information to be processed
Mark and user terminal mapping relations, the solution progress msg of the argument information to be processed is sent to the opinion to be processed
The corresponding user terminal of the mark of information.
The problem of embodiment of the present disclosure provides feedback device obtains module 401 and obtains argument information to be processed, and this is waited for
Handling suggestion information is sent to opinion processing terminal；Further, receiving module 402 receives the meaning that the opinion processing terminal is sent
See that (the opinion response message includes: the mark of the argument information to be processed and to the argument information to be processed to response message
Solve progress msg)；Further, sending module 403 according to the mark of the argument information to be processed and presets meaning to be processed
See the mark of information and the mapping relations of user terminal, the solution progress msg of the argument information to be processed is sent to this wait locate
The corresponding user terminal of mark of argument information is managed, so that user terminal can know the corresponding solution of argument information of oneself feedback
Progress msg.As it can be seen that the embodiment of the present disclosure establishes the effective communication channel between user terminal and feedback server, improve
User experience.
On the basis of above-mentioned embodiment shown in Fig. 4, Fig. 5 is that a kind of problem shown according to an exemplary embodiment is anti-
The block diagram for presenting Installation practice two, referring to Fig. 5, above-mentioned acquisition module 401 includes:
Receiving submodule 401A is configured as receiving at least one argument information of user terminal transmission；
Judging submodule 401B, be configured as according to preset Rule of judgment, judge at least one argument information whether be
Effective argument information；
It determines submodule 401C, is configured as waiting for effective argument information at least one argument information as this
Handling suggestion information.
The problem of embodiment of the present disclosure provides feedback device, by receiving user terminal hair in receiving submodule 401A
When at least one argument information sent, judging submodule 401B judges at least one argument information according to default Rule of judgment
It whether is effective argument information；Further, it is determined that submodule 401C believes effective opinion at least one argument information
Breath, as the argument information to be processed, to obtain module 401 only for the argument information to be processed determined (i.e. effective opinion
Information) it is sent to opinion processing terminal, it improves opinion processing terminal and solves the efficiency of argument information to be processed, to also improve
Communication efficiency between user terminal and feedback server, further improves user experience.
On the basis of above-mentioned embodiment shown in fig. 5, Fig. 6 is that a kind of problem shown according to an exemplary embodiment is anti-
The block diagram for presenting Installation practice three, referring to Fig. 6, above-mentioned acquisition module 401 further include:
Distribution sub module 401D is configured as distributing the mark of the argument information to be processed for each argument information to be processed
Know；
Setting up submodule 401E is configured as establishing mapping pass of the mark with the user terminal of the argument information to be processed
System.
On the basis of above-mentioned embodiment shown in fig. 5, Fig. 7 is that a kind of problem shown according to an exemplary embodiment is anti-
The block diagram for presenting Installation practice four, referring to Fig. 7, above-mentioned acquisition module 401 further include:
Sending submodule 401F is configured as at least one argument information there are when invalid argument information, to this
User terminal sends prompt information.
Further, which includes following one or more: the reply message of the argument information to be processed,
The processing version information of the expected processing time information of the argument information to be processed, the argument information to be processed.
Further, which includes following one or more: the argument information whether be can recognize information,
Whether the argument information meets preset format.
The problem of any of the above-described a embodiment provides feedback device is implemented for any of the above-described problem feedback method of the application
The technical solution be somebody's turn to do of example, it is similar that the realization principle and technical effect are similar, by obtaining argument information to be processed, and by the meaning to be processed
See that information is sent to opinion processing terminal, and receives the opinion response message (opinion response letter of opinion processing terminal transmission
Breath includes: the mark of the argument information to be processed and the solution progress msg to the argument information to be processed)；Further,
According to the mark of the argument information to be processed and preset the mark of argument information to be processed and the mapping relations of user terminal,
The solution progress msg of the argument information to be processed is sent to the corresponding user terminal of mark of the argument information to be processed, with
Just user terminal can know the corresponding solution progress msg of argument information of oneself feedback.As it can be seen that the embodiment of the present disclosure establishes
Effective communication channel between user terminal and feedback server, improves user experience.
The foregoing describe the inner function module of problem feedback device and structural representation, substantial executing subject should
For feedback server, Fig. 8 is a kind of block diagram of feedback server shown according to an exemplary embodiment, referring to Fig. 8, the feedback
Server can implement are as follows: processor, transmitter, receiver and the memory for storage processor executable instruction；
The processor is configured as obtaining argument information to be processed；
The transmitter is configured as the argument information to be processed being sent to opinion processing terminal；
The receiver is configured as receiving the opinion response message of opinion processing terminal transmission, the opinion response message
It include: the mark of the argument information to be processed and the solution progress msg to the argument information to be processed；
The processor is additionally configured to the mark according to the argument information to be processed and presets argument information to be processed
Mark and user terminal mapping relations, determine the corresponding user terminal of the mark of the argument information to be processed；
The transmitter is additionally configured to the solution progress msg of the argument information to be processed being sent to the opinion to be processed
The corresponding user terminal of the mark of information.
In the embodiment of the feedback server of above- mentioned information, it should be appreciated that the processor can be central processing unit (English
Text: Central Processing Unit, referred to as: CPU), it can also be other general processors, digital signal processor (English
Text: Digital Signal Processor, referred to as: DSP), specific integrated circuit (English: Application Specific
Integrated Circuit, referred to as: ASIC) etc..General processor can be microprocessor or the processor is also possible to
Any conventional processor etc., and memory above-mentioned can be read-only memory (English: read-only memory, abbreviation:
ROM), random access memory (English: random access memory, abbreviation: RAM), flash memory, hard disk or solid
State hard disk.The step of method in conjunction with disclosed in the embodiment of the present invention, can be embodied directly in hardware processor and execute completion, or
Hardware and software module combination in person's processor execute completion.
Fig. 9 is a kind of block diagram of feedback server 1900 shown according to an exemplary embodiment.Referring to Fig. 9, feedback clothes
Business device 1900 includes processing component 1922, further comprises one or more processors, and as representated by memory 1932
Memory resource, can be by the instruction of the execution of processing component 1922, such as application program for storing.It is deposited in memory 1932
The application program of storage may include it is one or more each correspond to one group of instruction module.In addition, processing component
1922 are configured as executing instruction, to execute all or part of the steps of above-mentioned any problem feedback method embodiment.
Feedback server 1900 can also include that a power supply module 1926 is configured as executing feedback server 1900
Power management, a wired or wireless network interface 1950 are configured as feedback server 1900 being connected to network and one
Input and output (I/O) interface 1958.Feedback server 1900 can be operated based on the operating system for being stored in memory 1932, example
Such as Windows ServerTM, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM or similar.
Those skilled in the art after considering the specification and implementing the invention disclosed here, will readily occur to of the invention its
Its embodiment.This application is intended to cover any variations, uses, or adaptations of the invention, these modifications, purposes or
Person's adaptive change follows general principle of the invention and including the undocumented common knowledge in the art of the disclosure
Or conventional techniques.The description and examples are only to be considered as illustrative, and true scope and spirit of the invention are by following
Claims are pointed out.
It should be understood that the present invention is not limited to the precise structure already described above and shown in the accompanying drawings, and
And various modifications and changes may be made without departing from the scope thereof.The scope of the present invention is only limited by appended claims
System.
Claims (11)
1. a kind of problem feedback method characterized by comprising
Argument information to be processed is obtained, and the argument information to be processed is sent to opinion processing terminal；
The opinion response message that the opinion processing terminal is sent is received, the opinion response message includes: the meaning to be processed
See the mark of information and the solution progress msg to the argument information to be processed；
According to the mark of the argument information to be processed and preset the mark of argument information to be processed and the mapping of user terminal
The solution progress msg of the argument information to be processed is sent to the corresponding use of mark of the argument information to be processed by relationship
Family terminal；
Wherein, the solution progress msg includes following one or more: the reply message of the argument information to be processed, described
The processing version information of the expected processing time information of argument information to be processed, the argument information to be processed.
2. the method according to claim 1, wherein described obtain argument information to be processed, comprising:
Receive at least one argument information that the user terminal is sent；
According to default Rule of judgment, judge whether at least one described argument information is effective argument information；
By effective argument information at least one described argument information, as the argument information to be processed.
3. according to the method described in claim 2, it is characterized in that, effective meaning by least one described argument information
Information is seen, after the argument information to be processed, further includes:
The mark of the argument information to be processed is distributed for each argument information to be processed；
Establish the mark and the mapping relations of the user terminal of the argument information to be processed.
4. according to the method described in claim 2, it is characterized in that, the basis presets Rule of judgment, judgement described at least one
After whether a argument information is effective argument information, further includes:
There are when invalid argument information at least one described argument information, Xiang Suoshu user terminal sends prompt information.
5. the method according to any one of claim 2-4, which is characterized in that the default Rule of judgment includes following one
Item is multinomial: whether the argument information is that can recognize whether information, the argument information meet preset format.
6. a kind of problem feedback device characterized by comprising
Module is obtained, is configured as obtaining argument information to be processed, and the argument information to be processed is sent to opinion processing
Terminal；
Receiving module is configured as receiving the opinion response message that the opinion processing terminal is sent, the opinion response message
It include: the mark of the argument information to be processed and the solution progress msg to the argument information to be processed；
Sending module is configured as the mark according to the argument information to be processed and presets the mark of argument information to be processed
Know the mapping relations with user terminal, the solution progress msg of the argument information to be processed is sent to the opinion to be processed
The corresponding user terminal of the mark of information；
The solution progress msg includes following one or more: the reply message of the argument information to be processed, described wait locate
Manage the expected processing time information of argument information, the processing version information of the argument information to be processed.
7. device according to claim 6, which is characterized in that the acquisition module, comprising:
Receiving submodule is configured as receiving at least one argument information that the user terminal is sent；
Judging submodule is configured as judging whether at least one described argument information is effectively to anticipate according to Rule of judgment is preset
See information；
It determines submodule, is configured as by effective argument information at least one described argument information, as described to be processed
Argument information.
8. device according to claim 7, which is characterized in that the acquisition module, further includes:
Distribution sub module is configured as distributing the mark of the argument information to be processed for each argument information to be processed；
Setting up submodule is configured as establishing the mark of the argument information to be processed and the mapping relations of the user terminal.
9. device according to claim 7, which is characterized in that the acquisition module, further includes:
Sending submodule is configured as at least one described argument information there are when invalid argument information, Xiang Suoshu user
Terminal sends prompt information.
10. the device according to any one of claim 7-9, which is characterized in that the default Rule of judgment includes following
One or more: whether the argument information is that can recognize whether information, the argument information meet preset format.
11. a kind of feedback server characterized by comprising processor, transmitter, receiver and be used for storage processor
The memory of executable instruction；
The processor is configured as obtaining argument information to be processed；
The transmitter is configured as the argument information to be processed being sent to opinion processing terminal；
The receiver is configured as receiving the opinion response message that the opinion processing terminal is sent, the opinion response letter
Breath includes: the mark of the argument information to be processed and the solution progress msg to the argument information to be processed；
The processor is additionally configured to the mark according to the argument information to be processed and presets argument information to be processed
Mark and user terminal mapping relations, determine the corresponding user terminal of mark of the argument information to be processed；
The transmitter is additionally configured to the solution progress msg of the argument information to be processed being sent to the meaning to be processed
See the corresponding user terminal of the mark of information；
Wherein, the solution progress msg includes following one or more: the reply message of the argument information to be processed, described
The processing version information of the expected processing time information of argument information to be processed, the argument information to be processed.
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| CN111064651A (en) * | 2019-10-18 | 2020-04-24 | 北大方正集团有限公司 | Method, device and equipment for processing online newspaper industry data and computer storage medium |
| CN110968784B (en) * | 2019-11-26 | 2023-04-07 | 廊坊新奥燃气有限公司 | Experience feedback system and method |
| CN111754190B (en) * | 2020-05-22 | 2024-05-14 | 湖南正宇软件技术开发有限公司 | Micro-suggestion processing method and device |
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