CN106203636B - Information exchange platform and method - Google Patents
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- CN106203636B CN106203636B CN201510224773.2A CN201510224773A CN106203636B CN 106203636 B CN106203636 B CN 106203636B CN 201510224773 A CN201510224773 A CN 201510224773A CN 106203636 B CN106203636 B CN 106203636B
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Abstract
An information exchange platform and a method thereof are provided, wherein the information exchange platform comprises at least one maintenance end, a data analysis module and an establishment end. The maintenance end is used for receiving a plurality of maintenance records. Each service record includes part information associated with the product. Furthermore, the data analysis module is used for analyzing the maintenance record. When the damaged position of the maintenance part is concentrated in a specific area of a product, the data analysis module sends out warning information. The development end is used to receive the warning information and adjust the operation procedure accordingly. The invention also discloses an information exchange method.
Description
Technical Field
The present invention relates to an information exchange platform and method, and more particularly, to an information exchange platform and method for product maintenance.
Background
Generally, when a customer returns a product to a service station for service, a service person logs the relevant service record in a computer database for query or subsequent analysis.
However, these maintenance records usually need to be collated and judged by personnel, and are easily delayed in time course. Moreover, when the number of maintenance records is accumulated to a certain extent, the difficulty of query and analysis is greatly increased. Therefore, how to change the role of the maintenance record database from passive to active so as to analyze the maintenance records timely and effectively, extract the information beneficial to product development, and effectively utilize the information is one of the problems that the research and development personnel should solve.
Disclosure of Invention
The invention aims to provide an information exchange platform and an information exchange method, which are used for effectively utilizing information provided by product maintenance records.
The information exchange platform disclosed by the invention comprises at least one maintenance end, a data analysis module and a development end. The maintenance end is used for receiving a plurality of maintenance records. Each repair record includes part information associated with the product, including a part model and a part location of the repaired part. Furthermore, the data analysis module is used for analyzing the maintenance records so as to screen out a first part information group with the same part model in the part information and calculate a first proportion occupied by a part positioned in a certain area on a product in the first part information group. When the first ratio exceeds a first threshold value, the environmental measurement value associated with the area is compared with the specification range associated with the part model. And when the environment measurement value is within the specification range and the distance between the environment measurement value and the boundary of the specification range is smaller than a second threshold value or the environment measurement value is outside the specification range, the data analysis module sends out first warning information. The development end is used to receive the first warning information and adjust the operation procedure accordingly.
The information exchange method disclosed by the invention is used for an information exchange platform, the information exchange platform comprises at least one maintenance end, a data analysis module and a development end, and the information exchange method comprises the following steps:
receiving a plurality of maintenance records by the at least one maintenance end, wherein each maintenance record comprises part information related to a product, and the part information comprises a part model and a part position of a maintenance part;
analyzing the maintenance records by the data analysis module to screen out a first part information group with the same part model in the part information of the maintenance records;
calculating a first proportion of the part in the first part information group in a region of the product by the data analysis module;
when the first ratio exceeds a first threshold value, the data analysis module compares an environmental measurement value associated with the area with a specification range associated with the part model;
when the environment measurement value is within the specification range and the distance between the environment measurement value and a boundary of the specification range is smaller than a second threshold value or the environment measurement value is outside the specification range, the data analysis module sends out first warning information; and
the research and development end receives the first warning information and adjusts an operation program according to the first warning information.
According to the information exchange platform and the method disclosed by the invention, the data analysis module is used for analyzing the maintenance products. And when the damaged position of the maintenance part is concentrated in a specific area of the product, relevant warning information is sent out. Therefore, possible problems in design of research personnel can be effectively fed back, and the flexibility and the efficiency of maintenance procedures are improved.
The invention is described in detail below with reference to the drawings and specific examples, but the invention is not limited thereto.
Drawings
FIG. 1 is a block diagram of an information exchange platform according to an embodiment of the present invention;
fig. 2 is a flowchart of an information exchange method according to an embodiment of the invention.
Wherein the reference numerals
1 information exchange platform
10 maintenance end
12 data analysis module
14 research and development end
Detailed Description
The invention will be described in detail with reference to the following drawings, which are provided for illustration purposes and the like:
fig. 1 is a schematic diagram of an information exchange platform according to an embodiment of the present invention. As shown in fig. 1, the information exchange platform 1 includes at least a maintenance end 10, a data analysis module 12, and a research end 14. The service end 10 is used for receiving a plurality of service records, which can be from a plurality of service sites. In response to service records from multiple service sites, multiple service terminals 10 may be provided to facilitate the collection of service records. Further, each service record includes information associated with the part that is relevant when a product is serviced. Further, the part information includes a part model number for identifying a repaired part, and a part position for indicating where the part is located on the product.
In addition, the data analysis module 12 is used to analyze the maintenance records. The data analysis module 12 screens out a first part information group with the same part model in the part information, and calculates a first proportion of a part in the first part information group, the part position of which is located in a certain area on a product. When the first ratio exceeds a first threshold value, the position of the damaged part is concentrated on a specific area of the product. At this time, the data analysis module 12 compares the environmental measurement value associated with the area with the specification range associated with the part model. When the environmental measurement value falls within the specification range and is a distance from a boundary of the specification range smaller than a second threshold value (i.e., the environmental measurement value falls within the specification range but is close to the boundary of the specification range), or the environmental measurement value falls outside the specification range, the data analysis module 12 sends out a first warning message. In practice, the data analysis module 12 includes a processor for performing the analysis function. The data analysis module 12 may further include a data storage unit for storing the received plurality of maintenance records for analysis.
For example, the environmental measurement may be a temperature measurement in the area, and the specification range is a temperature tolerance range of the part. Therefore, when the data analysis module 12 finds that the damaged location of a certain repair part is concentrated on a specific area of the product, the temperature analysis report of the product can be queried to obtain the temperature measurement value of the specific area. Then, the data analysis module 12 compares the temperature measurement value with the tolerance range of the part to the temperature, and sends out warning information when the temperature measurement value is not in accordance with the specification or is too close to the specification edge. In addition, the environmental measurement value may also be a humidity measurement value in this area, and the specification range is a tolerance range of the component to humidity, which is not limited in this embodiment.
The development end 14 is used to receive the first warning information as a reference for the research and development personnel to design the product. For example, the developer can know that a certain part in a certain area on the product may be easily damaged due to over-high temperature through the first warning message. Therefore, the developer can make appropriate changes to the design of this region to improve the product quality. Even, research and development personnel can adjust the maintenance standard program of the maintenance personnel, and change the original procedure of simply replacing parts (the same part type) into replacing another part which meets the temperature specification, so as to avoid the product from being damaged again due to the same reason. Furthermore, in practice, the maintenance end 10 and the research end 14 may be connected to the data analysis module 12 through a first data transmission channel and a second data transmission channel, respectively. The first data transmission channel and the second data transmission channel can be realized by a wired communication network or a wireless communication network. The wired communication network may be a local area network or a wide area network, and the wireless communication network includes technologies such as a wireless local area network, a bluetooth communication or a mobile communication network, which is not limited in this embodiment.
In one embodiment, the data analysis module 12 calculates a second ratio of the first part information group in the part information. When the second ratio exceeds the third threshold, the data analysis module 12 sends a second warning message, and the development end 14 is configured to receive the second warning message. Therefore, research personnel can know whether specific parts have high maintenance rate through the second warning information, and accordingly examine the product design.
In one embodiment, the part information further includes a part type. The data analysis module 12 calculates a third ratio of the second part information group having a predetermined part category in the part information. And when the third proportion exceeds a fourth threshold value, sending third warning information, wherein the third warning information comprises a bad reason related to the preset part category. For example, in the manufacture of finished products, some large devices such as graphic processing units and memories belonging to the Surface-Mount Device (SMD) type often have poor bonding pads, resulting in abnormal functions. Thus, the predetermined part category may be surface mount technology, and the associated failure cause may be a bond pad failure. In another example, some other small devices, which are Dual In-line Package (DIP) type, are often defective due to misorientation of the components. Thus, the predetermined part category may be dual in-line package, and the associated failure cause may be a part orientation error.
When the data analysis module 12 finds that the component repair ratio of a certain surface mount technology type is high, the most probable cause of the defect is the bad bonding pad, which is the reason behind the defect in the bonding process of the component of the surface mount technology type during production. When the data analysis module 12 finds that the component repair ratio of a certain dual-in-line package type is too high, the most probable cause of the defect is the wrong direction of the component, which is the reason behind the defect that the component-printing direction of the dual-in-line package type may not be confirmed reliably during production. Therefore, the process problem can be easily pointed out by simply corresponding the part type and the failure cause. And the process improvement can be efficiently performed by the notification of the related warning information.
In one embodiment, the part information further includes a part number. The data analysis module 12 queries the relevant database according to the part serial number to determine whether the maintenance part has passed the warranty period, and when the determination result is no, the data analysis module 12 sends out fourth warning information. Therefore, the maintenance parts can be efficiently tracked and secured, and the compensation can be performed on the supplier. In one embodiment, the part information further includes a refund flag in addition to the part number. The data analysis module 12 checks the material return flag, and when the value of the material return flag is true, the data analysis module 12 queries the relevant database according to the part serial number to determine whether the repaired part is stored in the warehouse. And when the confirmation result is that the data is not put in storage, the data analysis module 12 sends out fifth warning information. Therefore, the warehousing state of the maintenance parts can be efficiently tracked, the planning of stock preparation is facilitated, and redundant stock is avoided.
In one embodiment, each service record further includes an attribute flag associated with a product. The data analysis module 12 calculates fourth proportions respectively occupied by attributes of the maintenance products based on the attribute marks. When the fourth ratio exceeds the fifth threshold, the data analysis module 12 sends out sixth warning information. For example, the attribute designation may be a region designation associated with the region to which the product belongs or a customer designation of the customer to which the product belongs. When the repair of the product is concentrated in a certain area or certain areas or customers, the suitability of the product can be examined or the product can be customized by the related warning information. In another example, the attribute designation can be a factory floor designation associated with a factory floor to which the product belongs. When the rework of the product is concentrated in a certain or some production plant areas, the process of the production plant area can be discussed by the related warning information to improve the yield of the product. In yet another example, the attribute designation may be a model designation associated with the product. When the repair products of the product are concentrated in a certain type or some types, the related type of products can be examined from design to production flow by the related warning information so as to improve the product quality.
In one embodiment, the part information further includes a damage cause, and the data analysis module 12 checks the damage cause and sends a seventh warning message when the damage cause is a predetermined damage cause. For example, the predetermined damage cause may be poor hole filling of the printed circuit board, and such damage cause is due to poor parts of the supplier. By the reminding of the related warning information, the compensation process of the related material can be effectively managed.
For explaining the information exchange method according to an embodiment of the present invention, please refer to fig. 1 and fig. 2 together, wherein fig. 2 is a flowchart of the present embodiment. The information exchange method is used for an information exchange platform 1, and the information exchange platform 1 comprises at least one maintenance end 10, a data analysis module 12 and an research end 14. The information exchange method includes the steps of, first, the maintenance terminal 10 receiving a plurality of maintenance records (S20). Wherein each service record includes part information associated with a product that was serviced. Further, the part information includes a part model number for identifying a repaired part, and a part position for indicating where the part is located on the product. In addition, in practice, the maintenance end 10 and the research end 14 are connected to the data analysis module through a first data transmission channel and a second data transmission channel, respectively. The first data transmission channel and the second data transmission channel can be realized by a wired communication network or a wireless communication network. The wired communication network may be a local area network or a wide area network, and the wireless communication network includes technologies such as a wireless local area network, a bluetooth communication or a mobile communication network, which is not limited in this embodiment.
Next, the data analysis module 12 analyzes the maintenance record to screen out a first part information group having the same part model among the part information (S21). Then, the data analysis module 12 calculates a first ratio of the parts in the first part information group located in a certain area of the product (S22). When the first ratio exceeds the first threshold value, the data analysis module 12 compares the environmental measurement value associated with the area with the specification range associated with the part model (S23). When the environmental measurement value falls within the specification range and is located at a distance from a boundary of the specification range that is smaller than a second threshold value (i.e., the environmental measurement value falls within the specification range but is close to the boundary of the specification range) or the environmental measurement value falls outside the specification range, the data analysis module 12 sends a first warning message (S24). Then, the development end 14 receives the first warning message and adjusts the operation procedure accordingly (S25). The operation of the other embodiments of the related information exchange method is as described above, and the description is not repeated here.
Practically speaking, the information exchange platform and method can be applied to the maintenance of a display card. The maintenance station of the display card can be arranged in various places of the world according to the requirements of customers, maintenance capacity and other multiple considerations. When the display card is sent to any maintenance station and maintained, maintenance personnel can log the relevant attributes of the product and the relevant information of the maintained parts, including the type of the part, the position of the part on the display card, the type and the serial number of the part, the damage reason and the like. Moreover, the logged data can be transmitted to the data analysis module location through the network. In one example, the data analysis module may periodically analyze the service records from each service station. Taking the case of the concentrated abnormality of the part area as an example, the maintained part can be a memory, and the data analysis module can judge whether the damaged memory in the maintenance product is concentrated in the same area on the display card by using the comparison of the model and the statistics of the position information. If this is found, the temperature tolerance specification of the memory can be compared with the temperature measurement report of the area to determine whether the memory is easily damaged due to high temperature. If the data analysis module judges that the data is positive, warning information can be sent to research and development personnel. The developer can select another suitable memory according to the maintenance record to change the design. In addition, the original maintenance method of the memory by the maintenance personnel may be simply to replace the same type of memory. Now, the maintenance standard procedure of the maintenance personnel can be further modified, i.e. the maintenance is performed by replacing the memory of another different model, so as to prevent the product from being damaged again due to the same reason.
In summary, according to the information exchange platform and the method disclosed in the present invention, the data analysis module is used to analyze the maintenance product. And when the damaged position of the maintenance part is concentrated in a specific area of the product, relevant warning information is sent out. Therefore, possible problems in design of research personnel can be effectively fed back, and the flexibility and the efficiency of maintenance procedures are improved. Moreover, the data analysis module can also provide warning of the non-storage of the maintenance material piece so as to effectively save cost. In addition, the data analysis module can track the maintenance of the maintenance parts so as to ensure the benefit of repayment. Furthermore, the data analysis module can provide the reference of the manufacturing end discussion process according to the maintenance record. Therefore, the efficiency of design, production and maintenance can be effectively improved.
The present invention may be embodied in other specific forms without departing from the spirit or essential attributes thereof, and it should be understood that various changes and modifications can be effected therein by one skilled in the art without departing from the spirit and scope of the invention as defined in the appended claims.
Claims (18)
1. The utility model provides an information exchange platform, its characterized in that, when the position that the maintenance part takes place to damage concentrates on the specific area of product, sends out warning information, effectively feeds back the design problem to promote maintenance procedure's elasticity and efficiency, include:
at least one maintenance end for receiving a plurality of maintenance records, each maintenance record including part information associated with a product, the part information including a part model and a part position of a maintenance part;
a data analysis module, configured to analyze the maintenance records to screen out a first part information group having the same part model in the part information of the maintenance records, and calculate a first proportion of a region of the product in which the part position is located, when the first proportion exceeds a first threshold value, compare an environmental measurement value associated with the region with a specification range associated with the part model, and when the environmental measurement value falls within the specification range and a distance from a boundary of the specification range is less than a second threshold value or the environmental measurement value falls outside the specification range, the data analysis module sends out a first warning message; and
a development end for receiving the first warning information and adjusting an operation procedure accordingly;
the data analysis module calculates a second proportion occupied by the first part information group in the part information of the maintenance records, and sends out second warning information when the second proportion exceeds a third threshold value;
the part information further comprises a part category, the data analysis module calculates a third proportion occupied by a second part information group with a preset part category in the part information of the maintenance records, and when the third proportion exceeds a fourth threshold value, third warning information is sent out, wherein the third warning information comprises a bad reason related to the preset part category.
2. The information exchange platform of claim 1, wherein the environmental measurement is a temperature measurement and the specification range is a temperature tolerance range.
3. The information exchange platform of claim 1, wherein the part information further includes a part serial number, the data analysis module determines whether the maintenance part has passed the warranty period based on the part serial number, and if the determination result is negative, a fourth warning message is issued.
4. The information exchange platform of claim 1, wherein the component information further comprises a component serial number and a refund flag, the data analysis module checks the refund flag, when the refund flag is true, the data analysis module determines whether the repaired component is warehoused based on the component serial number, and when the determination result is that the repaired component is not warehoused, the data analysis module issues a fifth warning message.
5. The information exchange platform of claim 1, wherein each of the maintenance records further includes an attribute flag associated with the product, the data analysis module calculates a fourth ratio of the attributes of the maintenance records based on the attribute flag, and sends a sixth warning message when the fourth ratio exceeds a fifth threshold.
6. The information exchange platform of claim 5, wherein the attribute flag is a region flag associated with a region to which the product belongs.
7. The information exchange platform of claim 5, wherein the attribute indicator is a factory floor indicator associated with a factory floor to which the product belongs.
8. The information exchange platform of claim 5, wherein the attribute label is a model label associated with the product.
9. The information exchange platform of claim 1, wherein the component information further comprises a damage cause, and the data analysis module checks the damage cause and issues a seventh warning message when the damage cause is a predetermined damage cause.
10. An information exchange method is used for an information exchange platform, the information exchange platform comprises at least one maintenance end, a data analysis module and a research end, when the damaged position of a maintenance part is concentrated in a specific area of a product, the data analysis module sends out warning information, the problem of the research end is effectively fed back, and the elasticity and the efficiency of the maintenance end are improved, the information exchange method is characterized by comprising the following steps:
receiving a plurality of maintenance records by the at least one maintenance end, wherein each maintenance record comprises part information related to a product, and the part information comprises a part model and a part position of a maintenance part;
analyzing the maintenance records by the data analysis module to screen out a first part information group with the same part model in the part information of the maintenance records;
calculating a first proportion of the part in the first part information group in a region of the product by the data analysis module;
when the first ratio exceeds a first threshold value, the data analysis module compares an environmental measurement value associated with the area with a specification range associated with the part model;
when the environment measurement value is within the specification range and the distance between the environment measurement value and a boundary of the specification range is smaller than a second threshold value or the environment measurement value is outside the specification range, the data analysis module sends out first warning information;
receiving the first warning information from the research and development end, and adjusting an operation program according to the first warning information;
calculating a second proportion of the first part information group in the part information of the maintenance records by the data analysis module;
when the second proportion exceeds a third threshold value, the data analysis module sends out second warning information;
wherein the part information further includes a part type, and the information exchange method further includes:
calculating a third proportion of a second part information group with a preset part category in the part information of the maintenance records by the data analysis module; and
when the third ratio exceeds a fourth threshold, the data analysis module sends out third warning information, and the third warning information comprises a bad reason related to the preset part category.
11. The method of claim 10, wherein the environmental measurement is a temperature measurement, and the specification range is a temperature tolerance range.
12. The information exchange method as claimed in claim 10, wherein the part information further includes a part number, the information exchange method further includes:
the data analysis module confirms whether the maintenance part has passed the guarantee period or not based on the part serial number; and
and when the confirmation result is negative, the data analysis module sends out fourth warning information.
13. The method of claim 10, wherein the part information further includes a part serial number and a refund flag, the method further comprising:
checking the refund flag by the data analysis module;
when the value of the refund flag is true, the data analysis module confirms whether the maintenance part is put in storage or not based on the part serial number; and
and when the confirmation result is that the data is not put in storage, the data analysis module sends out fifth warning information.
14. The information exchange method of claim 10, wherein each service record further includes an attribute associated with the product, the information exchange method further comprising:
calculating a fourth proportion of the attributes of the maintenance record based on the attribute marks by the data analysis module; and
and when the fourth proportion exceeds a fifth threshold value, the data analysis module sends out sixth warning information.
15. The information exchange method of claim 14, wherein the attribute flag is a region flag associated with a region to which the product belongs.
16. The information exchange method of claim 14, wherein the attribute indicator is a factory floor indicator associated with a factory floor to which the product belongs.
17. The information exchange method of claim 14, wherein the attribute flag is a model flag associated with the product.
18. The information exchange method of claim 10, wherein the part information further includes a damage cause, the information exchange method further comprising:
checking, by the data analysis module, the cause of the damage; and
when the damage cause is a preset damage cause, the data analysis module sends out seventh warning information.
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| CN101676939A (en) * | 2008-09-17 | 2010-03-24 | 北京正辰科技发展有限责任公司 | Maintenance management platform system |
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| CN101676939A (en) * | 2008-09-17 | 2010-03-24 | 北京正辰科技发展有限责任公司 | Maintenance management platform system |
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| Title |
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| 证据理论加权决策树在外包维修中的应用;李芳 等;《计算技术与自动化》;20100630;66~69页 * |
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