TWI526961B - Platform and method for exchanging information - Google Patents

Platform and method for exchanging information Download PDF

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TWI526961B
TWI526961B TW104114436A TW104114436A TWI526961B TW I526961 B TWI526961 B TW I526961B TW 104114436 A TW104114436 A TW 104114436A TW 104114436 A TW104114436 A TW 104114436A TW I526961 B TWI526961 B TW I526961B
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data analysis
analysis module
information
information exchange
warning message
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TW104114436A
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TW201640427A (en
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黃順治
呂景豫
吳彥儒
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技嘉科技股份有限公司
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Description

資訊交換平台及方法 Information exchange platform and method

本發明係關於一種資訊交換平台及方法,特別是一種關於產品維修的資訊交換平台及方法。 The present invention relates to an information exchange platform and method, and more particularly to an information exchange platform and method for product maintenance.

一般來說,當消費者將產品退回維修站進行維修後,維修人員會將相關維修記錄登錄於電腦資料庫內,以利查詢或後續分析。 Generally speaking, when the consumer returns the product to the repair station for repair, the maintenance personnel will log the relevant maintenance record into the computer database for enquiry or subsequent analysis.

然而,這些維修記錄通常都需要由人員進行整理與判斷,容易在時程上有所延誤。再者,當維修記錄的數量累積到一定程度後,查詢與分析的困難度也大大地增加。因此,如何將維修記錄資料庫的角色從被動化為主動,以便即時且有效地分析維修記錄,萃取出對產品開發有所助益的資訊,並有效運用這些資訊,則為研發人員應解決的問題之一。 However, these maintenance records usually need to be sorted and judged by personnel, and it is easy to delay in the time course. Moreover, when the number of maintenance records has accumulated to a certain extent, the difficulty of querying and analyzing is also greatly increased. Therefore, how to change the role of the maintenance record database from active to active, so that the maintenance records can be analyzed immediately and effectively, extracting information that is helpful for product development, and effectively using this information, should be solved by R&D personnel. One of the problems.

本發明在於提供一種資訊交換平台,以有效運用產品維修記錄所提供的資訊。 The present invention provides an information exchange platform for effectively utilizing information provided by product maintenance records.

本發明所揭露的資訊交換平台,包括至少一維修端、資料分析模組以及研發端。其中,維修端係用以接收多個維修記錄。每一個維修記錄包括關聯於產品的零件資訊,零件資訊則包括維修零件的零件型號及零件位置。 再者,資料分析模組係用以對維修記錄進行分析,以篩選出零件資訊中零件型號相同的第一零件資訊群組,並計算第一零件資訊群組中零件位置位於產品上某區域內者所佔的第一比例。當第一比例超過第一門檻值時,將關聯於區域的環境量測值與關聯於零件型號的規格範圍做比對。又當環境量測值落於規格範圍之內且.與規格範圍的邊界的距離小於第二門檻值或環境量測值落於規格範圍之外時,資料分析模組發出第一警示訊息。而研發端則用以接收第一警示訊息,並據以調整作業程序。 The information exchange platform disclosed in the present invention comprises at least one maintenance end, a data analysis module and a research and development end. Among them, the maintenance end is used to receive multiple maintenance records. Each repair record includes parts information associated with the product, and part information includes the part number and part location of the repair part. Furthermore, the data analysis module is used to analyze the maintenance record to filter out the first part information group with the same part model in the part information, and calculate the position of the part in the first part information group on the product. The first proportion of the people in the region. When the first ratio exceeds the first threshold, the environmental measurement associated with the zone is compared to the specification range associated with the part number. When the environmental measurement value falls within the specification range and the distance from the boundary of the specification range is less than the second threshold value or the environmental measurement value falls outside the specification range, the data analysis module issues a first warning message. The R&D side is used to receive the first warning message and adjust the operating procedure accordingly.

根據上述本發明所揭露的資訊交換平台,利用資料分析模組對維修產品進行分析。當維修零件發生損壞的位置集中於產品的特定區域時,發出相關警示訊息。藉此,能有效反饋研發人員設計上可能的問題,並提升維修程序的彈性與效率。 According to the information exchange platform disclosed in the above invention, the data analysis module is used to analyze the repair product. A warning message is issued when the location where the repaired part is damaged is concentrated in a specific area of the product. In this way, it can effectively feedback the possible problems in the design of the R&D staff and improve the flexibility and efficiency of the maintenance program.

以上關於本發明內容的說明及以下實施方式的說明係用以示範與解釋本發明的原理,並且提供本發明的專利申請範圍更進一步的解釋。 The above description of the present invention and the following description of the embodiments are intended to illustrate and explain the principles of the invention, and to provide a further explanation of the scope of the invention.

1‧‧‧資訊交換平台 1‧‧‧Information exchange platform

10‧‧‧維修端 10‧‧‧Maintenance end

12‧‧‧資料分析模組 12‧‧‧Data Analysis Module

14‧‧‧研發端 14‧‧‧R&D

第1圖為本發明一實施例之資訊交換平台的架構圖。 FIG. 1 is a block diagram of an information exchange platform according to an embodiment of the present invention.

第2圖為本發明一實施例之資訊交換方法的流程圖。 2 is a flow chart of an information exchange method according to an embodiment of the present invention.

請參照第1圖,係為本發明一實施例之資訊交換平台的架構圖。如第1圖所示,資訊交換平台1包括至少一維修端10、資料分析模組12以及研發端14。維修端10係用以接收多個維修記錄,維修記錄可來自多個維修據點。為因應來自多個維修據點的維修記錄,可設置多個維修端10,以利維修記錄的 收集。再者,每一個維修記錄包括關聯於某產品被維修時相關的零件資訊。更進一步來說,零件資訊包括為了辨識維修零件的零件型號,以及為了標示零件位於產品上何處的零件位置。 Please refer to FIG. 1 , which is an architectural diagram of an information exchange platform according to an embodiment of the present invention. As shown in FIG. 1, the information exchange platform 1 includes at least one maintenance terminal 10, a data analysis module 12, and a development terminal 14. The service end 10 is for receiving a plurality of maintenance records, and the maintenance records can be from a plurality of maintenance positions. In order to respond to maintenance records from multiple service locations, multiple service terminals 10 can be provided to facilitate maintenance records. collect. Furthermore, each maintenance record includes information about the parts associated with a product being repaired. Further, the part information includes the part number in order to identify the repaired part, and the position of the part to indicate where the part is located on the product.

此外,資料分析模組12係用以對維修記錄進行分析。資料分析模組12篩選出零件資訊中零件型號相同的第一零件資訊群組,並計算第一零件資訊群組中零件位置位於產品上某一區域內者所佔的第一比例。當第一比例超過第一門檻值時,即表示有某維修零件發生損壞的位置集中於產品的特定區域。此時,資料分析模組12會將關聯於此區域的環境量測值與關聯於此零件型號的規格範圍做比對。當環境量測值落於規格範圍之內且與規格範圍的某一邊界的距離小於第二門檻值(即環境量測值雖落於規格範圍之內但很接近規格範圍的邊界),或環境量測值落於規格範圍之外時,資料分析模組12發出第一警示訊息。於實務上,資料分析模組12包括處理器,用以執行分析的功能。資料分析模組12更可包括資料儲存單元,用以儲存收到的多個維修記錄,以便進行分析。 In addition, the data analysis module 12 is used to analyze the maintenance records. The data analysis module 12 filters out the first part information group with the same part model in the part information, and calculates the first proportion of the parts in the first part information group located in an area on the product. When the first ratio exceeds the first threshold, it indicates that a damaged part of the repaired part is concentrated in a specific area of the product. At this time, the data analysis module 12 compares the environmental measurement value associated with the area with the specification range associated with the part model. When the environmental measurement falls within the specification range and the distance from a certain boundary of the specification range is less than the second threshold value (that is, the environmental measurement value falls within the specification range but is close to the boundary of the specification range), or the environment When the measured value falls outside the specification range, the data analysis module 12 issues a first warning message. In practice, the data analysis module 12 includes a processor to perform the functions of the analysis. The data analysis module 12 further includes a data storage unit for storing the received plurality of maintenance records for analysis.

舉例來說,環境量測值可為此區域的溫度量測值,規格範圍則為此零件對溫度的容忍範圍。因此,當資料分析模組12發現某維修零件發生損壞的位置集中於產品的特定區域時,便可查詢此產品的溫度分析報告,以取得此特定區域的溫度量測值。接著,資料分析模組12將此溫度量測值與此零件對溫度的容忍範圍進行比較,當不符合規格或是太接近規格邊緣時,便發出警示訊息。此外,環境量測值亦可為此區域的濕度量測值,而規格範圍則為此零件對濕度的容忍範圍,惟本實施例不限於此。 For example, the environmental measurement can be the temperature measurement for this area, and the specification range is the temperature tolerance of the part. Therefore, when the data analysis module 12 finds that the location of damage to a repaired part is concentrated in a specific area of the product, the temperature analysis report of the product can be queried to obtain the temperature measurement value of the specific area. Next, the data analysis module 12 compares the temperature measurement value with the tolerance range of the part to the temperature, and sends a warning message when the specification is not met or is too close to the edge of the specification. In addition, the environmental measurement value may also be the humidity measurement value of the area, and the specification range is the tolerance range of the humidity of the part, but the embodiment is not limited thereto.

研發端14則用以接收第一警示訊息,以做為研發人員設計產品的參考依據。舉例來說,研發人員可透過第一警示訊息得知在產品上某個區域 的某個零件可能容易因為溫度過高而損壞。因此,研發人員可對此區域的設計進行適當變更,以改善產品品質。甚至,研發人員可針對維修人員的維修標準程序進行調整,將原本單純更換零件(同零件型號)的工序,改為更換另一符合溫度規格的零件,以避免產品因相同原因再度損壞。再者,於實務上,維修端10與研發端14可分別透過第一資料傳輸通道及第二資料傳輸通道與資料分析模組12連接。第一資料傳輸通道及第二資料傳輸通道可利用有線通訊網路或無線通訊網路實現。有線通訊網路可為區域網路或廣域網路,無線通訊網路則包括無線區域網路、藍芽通訊或行動通訊網路等技術,惟本實施例並不以此為限。 The R&D terminal 14 is used to receive the first warning message as a reference for the R&D personnel to design the product. For example, the developer can know the area on the product through the first warning message. A part of the part may be easily damaged due to excessive temperature. As a result, R&D personnel can make appropriate changes to the design of the area to improve product quality. Even the R&D personnel can adjust the maintenance personnel's maintenance standard procedures to replace the original replacement parts (same part model) with another temperature-compliant part to avoid further damage to the product for the same reason. Moreover, in practice, the maintenance end 10 and the R&D end 14 can be connected to the data analysis module 12 through the first data transmission channel and the second data transmission channel, respectively. The first data transmission channel and the second data transmission channel can be implemented by using a wired communication network or a wireless communication network. The wired communication network can be a regional network or a wide area network, and the wireless communication network includes technologies such as a wireless area network, a Bluetooth communication, or a mobile communication network, but the embodiment is not limited thereto.

於一實施例中,資料分析模組12計算零件資訊中第一零件資訊群組所占的第二比例。當第二比例超過第三門檻值時,資料分析模組12發出第二警示訊息,研發端14則用以接收第二警示訊息。藉此,研發人員可透過第二警示訊息得知是否有特定的零件具有高維修率,並據以檢討產品設計。 In one embodiment, the data analysis module 12 calculates a second proportion of the first part information group in the part information. When the second ratio exceeds the third threshold, the data analysis module 12 sends a second alert message, and the R&D terminal 14 receives the second alert message. In this way, the developer can use the second warning message to know whether there are specific parts with high maintenance rate and to review the product design.

於一實施例中,零件資訊更包括零件類別。資料分析模組12計算零件資訊中具有一預設零件類別的第二零件資訊群組所占的第三比例。當第三比例超過第四門檻值時,發出第三警示訊息,其中第三警示訊息包括關聯於預設零件類別的不良原因。舉例來說,由於在產品製造打件時,一些屬於表面黏著技術(Surface-Mount Device,SMD)型態的大型元件如圖形處理單元及記憶體等,常因焊墊不良,導致功能異常。因此,預設零件類別可為表面黏著技術,而關聯的不良原因則可為焊墊不良。於另一個例子中,一些屬於雙列直插封裝(Dual In-line Package,DIP)型態的其他小型元件,則常因零件方向錯誤而產生不良品。因此,預設零件類別可為雙列直插封裝,而關聯的不良原因則可為零件方向錯誤。 In one embodiment, the part information further includes a part category. The data analysis module 12 calculates a third proportion of the second part information group having a predetermined part category in the part information. When the third ratio exceeds the fourth threshold, a third alert message is issued, wherein the third alert message includes a bad cause associated with the preset part category. For example, due to the surface-mounting technology (Surface-Mount Device (SMD) type of large components such as graphics processing units and memory, etc., often due to poor solder pads, the function is abnormal. Therefore, the preset part category can be a surface mount technique, and the associated undesirable cause can be a poor solder pad. In another example, some other small components that are part of the Dual In-line Package (DIP) type often have defective products due to incorrect component orientation. Therefore, the preset part category can be a dual in-line package, and the associated bad cause can be a wrong part direction.

當資料分析模組12發現某個表面黏著技術型態的元件維修比例偏高時,最可能的不良原因是焊墊不良,其背後成因在於生產時有可能此表面黏著技術型態的元件的黏著工序有瑕疵。又當資料分析模組12發現某個雙列直插封裝型態的元件維修比例偏高時,最可能的不良原因是零件方向錯誤,其背後成因在於生產時有可能對此雙列直插封裝型態的元件打件方向的確認不夠確實。因此,藉由零件類別與不良原因的簡單對應,可輕易指出製程的問題。並藉由相關警示訊息的通知,以有效率地進行製程的改善。 When the data analysis module 12 finds that the surface maintenance ratio of a certain surface adhesion technology type is high, the most likely cause of the defect is that the solder pad is defective, and the reason behind this is that the surface adhesion technology component of the surface may be adhered during production. There are flaws in the process. When the data analysis module 12 finds that the component maintenance ratio of a dual in-line package type is high, the most likely cause of failure is the wrong direction of the component, which is caused by the possibility of dual-inline package during production. The confirmation of the direction of the component of the type is not sufficient. Therefore, the problem of the process can be easily pointed out by the simple correspondence between the part type and the cause of the defect. And through the notification of relevant warning messages, the process can be improved efficiently.

於一實施例中,零件資訊更包括零件序號。資料分析模組12根據零件序號查詢相關資料庫,以確認維修零件是否已過保固期,當確認結果為否時,資料分析模組12發出第四警示訊息。藉此,可有效率地追蹤維修零件保固,以利對供應商進行求償。於一實施例中,零件資訊除了零件序號,更包括退換料旗標。資料分析模組12檢查退換料旗標,當退換料旗標的值為真時,資料分析模組12根據零件序號查詢相關資料庫,以確認維修零件是否入庫。當確認結果為未入庫時,資料分析模組12發出第五警示訊息。藉此,可有效率地追蹤維修零件入庫狀態,以利備料的規劃,避免多餘的庫存。 In an embodiment, the part information further includes a part number. The data analysis module 12 queries the relevant database according to the part number to confirm whether the repaired part has passed the warranty period. When the confirmation result is no, the data analysis module 12 issues a fourth warning message. In this way, the warranty of the repair parts can be tracked efficiently to facilitate the supplier's claim. In an embodiment, the part information includes a return stock flag in addition to the part number. The data analysis module 12 checks the return material flag. When the value of the return material flag is true, the data analysis module 12 queries the relevant data base according to the part number to confirm whether the repair parts are stored in the warehouse. When the confirmation result is that the data is not stored, the data analysis module 12 issues a fifth warning message. In this way, the maintenance parts can be efficiently tracked to facilitate the planning of materials and avoid redundant inventory.

於一實施例中,每一個維修記錄更包括關聯於某產品的屬性標示。資料分析模組12基於屬性標示計算維修產品所屬屬性各別所占的第四比例。當第四比例超過第五門檻值時,資料分析模組12發出第六警示訊息。舉例來說,屬性標示可為關聯於此產品所屬地區的地區標示或所屬客戶的客戶標示。當此產品的反修品集中於某個或某些地區或客戶時,可藉由相關警示訊息,檢討產品的適地性,或是客製化上有無瑕疵。於另一個例子中,屬性標示可為關聯於此產品所屬生產廠區的廠區標示。當此產品的反修品集中於某個或某些 生產廠區時,可藉由相關警示訊息,檢討生產廠區的製程,以提升產品良率。又於另一個例子中,屬性標示可為關聯於此產品的型號標示。當此產品的反修品集中於某個或某些型號時,可藉由相關警示訊息,對相關型號產品從設計至生產流程進行檢討以提升產品品質。 In one embodiment, each maintenance record further includes an attribute designation associated with a product. The data analysis module 12 calculates the fourth proportion of the attribute to which the repair product belongs, based on the attribute indication. When the fourth ratio exceeds the fifth threshold, the data analysis module 12 issues a sixth alert message. For example, the attribute indicator can be a regional identifier associated with the region to which the product belongs or a customer identification of the customer to which it belongs. When the counter-repair of this product is concentrated in one or some regions or customers, the product's suitability can be reviewed through relevant warning messages, or whether there is any flaw in customization. In another example, the attribute designation may be a plant identification associated with the production site to which the product belongs. When the counter-repair of this product is concentrated on one or some When manufacturing the factory, the process of the production plant area can be reviewed by relevant warning messages to improve product yield. In yet another example, the attribute designation can be a model number associated with the product. When the counter-repair of this product is concentrated on one or some models, the relevant model products can be reviewed from design to production process to improve product quality through relevant warning messages.

於一實施例中,零件資訊更包括損壞原因,資料分析模組12檢查損壞原因,當損壞原因為預設損壞原因時,發出第七警示訊息。舉例來說,預設損壞原因可為印刷電路板灌孔不良,此類損壞原因係由於供應廠商料件不良。藉由相關警示訊息的提醒,可有效管理相關料件的求償程序。 In an embodiment, the part information further includes the cause of the damage, and the data analysis module 12 checks the cause of the damage, and sends a seventh warning message when the cause of the damage is the preset damage cause. For example, the cause of the damage can be a poor hole in the printed circuit board. The cause of the damage is due to the defective material of the supplier. With the reminder of relevant warning messages, the compensation procedures for related materials can be effectively managed.

為說明本發明一實施例之資訊交換方法,請一併參照第1圖及第2圖,其中第2圖係為本實施例之流程圖。本資訊交換方法係用於資訊交換平台1,資訊交換平台1包括至少一維修端10、資料分析模組12及研發端14。資訊交換方法包括下列步驟,首先,維修端10接收多個維修記錄(S20)。其中,每一個維修記錄包括關聯於某產品被維修時相關的零件資訊。更進一步來說,零件資訊包括為了辨識維修零件的零件型號,以及為了標示零件位於產品上何處的零件位置。再者,於實務上,維修端10與研發端14分別透過第一資料傳輸通道及第二資料傳輸通道與資料分析模組連接。第一資料傳輸通道及第二資料傳輸通道可利用有線通訊網路或無線通訊網路實現。有線通訊網路可為區域網路或廣域網路,無線通訊網路則包括無線區域網路、藍芽通訊或行動通訊網路等技術,惟本實施例並不以此為限。 In order to explain the information exchange method according to an embodiment of the present invention, please refer to FIG. 1 and FIG. 2 together, wherein FIG. 2 is a flowchart of the embodiment. The information exchange method is used for the information exchange platform 1. The information exchange platform 1 includes at least one maintenance terminal 10, a data analysis module 12, and a development terminal 14. The information exchange method includes the following steps. First, the maintenance terminal 10 receives a plurality of maintenance records (S20). Among them, each maintenance record includes information related to the parts related to the repair of a product. Further, the part information includes the part number in order to identify the repaired part, and the position of the part to indicate where the part is located on the product. Furthermore, in practice, the maintenance terminal 10 and the R&D terminal 14 are connected to the data analysis module through the first data transmission channel and the second data transmission channel, respectively. The first data transmission channel and the second data transmission channel can be implemented by using a wired communication network or a wireless communication network. The wired communication network can be a regional network or a wide area network, and the wireless communication network includes technologies such as a wireless area network, a Bluetooth communication, or a mobile communication network, but the embodiment is not limited thereto.

接著,資料分析模組12對維修記錄進行分析,以篩選出零件資訊中零件型號相同的第一零件資訊群組(S21)。再來,資料分析模組12計算第一零件資訊群組中零件位置位於此產品上某一區域內者所佔的第一比例(S22)。當 第一比例超過第一門檻值時,資料分析模組12將關聯於此區域的環境量測值與關聯於零件型號的規格範圍做比對(S23)。當環境量測值落於規格範圍之內且與規格範圍的一邊界的距離小於第二門檻值(即環境量測值雖落於規格範圍之內但很接近規格範圍的邊界)或環境量測值落於規格範圍之外時,資料分析模組12發出第一警示訊息(S24)。接著,研發端14接收第一警示訊息,並據以調整作業程序(S25)。其餘相關資訊交換方法之實施例,其運作均如前所述,在此不再重複說明。 Next, the data analysis module 12 analyzes the maintenance record to filter out the first part information group of the same part model in the part information (S21). Then, the data analysis module 12 calculates the first proportion of the parts in the first part information group located in an area on the product (S22). when When the first ratio exceeds the first threshold, the data analysis module 12 compares the environmental measurement value associated with the area with the specification range associated with the part model (S23). When the environmental measurement falls within the specification range and the distance from a boundary of the specification range is less than the second threshold value (ie, the environmental measurement value falls within the specification range but is very close to the boundary of the specification range) or environmental measurement When the value falls outside the specification range, the data analysis module 12 issues a first warning message (S24). Next, the development terminal 14 receives the first alert message and adjusts the work program accordingly (S25). The embodiments of the remaining related information exchange methods are all described above, and the description thereof will not be repeated here.

於實務上來說,可將此資訊交換平台與方法運用至一顯示卡的維修上。此顯示卡的維修站可依照客戶需求及維修能力等多方考量,設置於全球各地。當顯示卡送至任何一個維修站並進行維修後,維修人員會對產品的相關屬性以及維修的零件的相關資訊進行登錄,包括零件的型號、其位於顯示卡上哪一個位置、零件的類別、序號及損壞原因等。再者,所登錄的資料可經由網路傳送到資料分析模組所在地。於一個例子中,資料分析模組可以週期性地對來自各維修站的維修記錄進行分析。以零件區域集中異常為例,維修的零件可以是一顆記憶體,資料分析模組可利用型號的比對及位置資訊的統計,判斷維修品中損壞的記憶體是否集中在顯示卡上的同一區域。如果發現有此情事,可將此記憶體的溫度容忍規格與該區域的溫度測量報告做比較,以便判斷此記憶體是否容易因為高溫而損壞。若資料分析模組判定為是,則可發出警示訊息給研發人員。研發人員可依據維修記錄選用另一適合的記憶體,以變更設計。除此之外,原本維修人員針對此記憶體的維修方式可能是單純換一顆同型的記憶體。現在則可進一步修改維修人員的維修標準程序,即以更換另一不同型號的記憶體的方式來維修,以避免產品因相同原因再度損壞。 In practice, this information exchange platform and method can be applied to the maintenance of a display card. This display card's service station can be set up around the world according to customer needs and maintenance capabilities. When the display card is sent to any repair station and repaired, the maintenance personnel will log in the relevant attributes of the product and the related information of the repaired parts, including the model number of the part, its position on the display card, the type of the part, Serial number and cause of damage, etc. Furthermore, the registered data can be transmitted to the location of the data analysis module via the network. In one example, the data analysis module can periodically analyze maintenance records from various service stations. Taking the abnormality of the concentration of the part area as an example, the repaired part can be a memory. The data analysis module can use the comparison of the model number and the position information to determine whether the damaged memory in the repair product is concentrated on the same on the display card. region. If this is the case, compare the temperature tolerance specification of this memory to the temperature measurement report for that area to determine if the memory is easily damaged by high temperatures. If the data analysis module determines that it is YES, a warning message can be sent to the developer. R&D personnel can choose another suitable memory to change the design based on the maintenance record. In addition, the maintenance personnel of the original maintenance method for this memory may be simply a similar type of memory. The maintenance personnel's maintenance standard procedure can now be further modified by replacing the memory of another different model to prevent the product from being damaged again for the same reason.

綜上所述,根據上述本發明所揭露的資訊交換平台及方法,利用資料分析模組對維修產品進行分析。當維修零件發生損壞的位置集中於產品的特定區域時,發出相關警示訊息。因此,能有效反饋研發人員設計上可能的問題,並提升維修程序的彈性與效率。再者,資料分析模組亦可提供維修料件的未入庫警示,以有效節省成本。此外,資料分析模組並可針對維修零件的保固進行追蹤,以確保求償權益。甚至,資料分析模組更可依據維修記錄提供製造端檢討製程的依據。藉此,可有效提升設計、生產與維修的效率。 In summary, according to the information exchange platform and method disclosed in the above invention, the data analysis module is used to analyze the maintenance product. A warning message is issued when the location where the repaired part is damaged is concentrated in a specific area of the product. Therefore, it can effectively feedback the possible problems in the design of the R&D staff and improve the flexibility and efficiency of the maintenance program. Furthermore, the data analysis module can also provide an unloaded warning of the repaired parts to save costs. In addition, the data analysis module can track the warranty of repair parts to ensure claims. In addition, the data analysis module can provide a basis for the manufacturing review process based on the maintenance record. Thereby, the efficiency of design, production and maintenance can be effectively improved.

雖然本發明的實施例揭露如上所述,然並非用以限定本發明,任何熟習相關技藝者,在不脫離本發明的精神和範圍內,舉凡依本發明申請範圍所述的形狀、構造、特徵及數量當可做些許的變更,因此本發明的專利保護範圍須視本說明書所附的申請專利範圍所界定者為準。 Although the embodiments of the present invention are disclosed above, it is not intended to limit the present invention, and those skilled in the art, regardless of the spirit and scope of the present invention, the shapes, configurations, and features described in the scope of the present application. And the number of modifications may be made, and the scope of patent protection of the present invention shall be determined by the scope of the patent application attached to the specification.

1‧‧‧資訊交換平台 1‧‧‧Information exchange platform

10‧‧‧維修端 10‧‧‧Maintenance end

12‧‧‧資料分析模組 12‧‧‧Data Analysis Module

14‧‧‧研發端 14‧‧‧R&D

Claims (22)

一種資訊交換平台,包括:至少一維修端,用以接收多個維修記錄,每一該維修記錄包括關聯於一產品的一零件資訊,該零件資訊包括一維修零件的一零件型號及一零件位置;一資料分析模組,用以對該些維修記錄進行分析,以篩選出該些維修記錄的該些零件資訊中具有相同的該零件型號的一第一零件資訊群組,並計算該第一零件資訊群組中該零件位置位於該產品上一區域內者所佔的一第一比例,當該第一比例超過一第一門檻值時,將關聯於該區域的一環境量測值與關聯於該零件型號的一規格範圍做比對,當該環境量測值落於該規格範圍之內且與該規格範圍的一邊界的距離小於一第二門檻值或該環境量測值落於該規格範圍之外時,該資料分析模組發出一第一警示訊息;以及一研發端,用以接收該第一警示訊息,並據以調整一作業程序。 An information exchange platform includes: at least one maintenance end for receiving a plurality of maintenance records, each of the maintenance records including a part information associated with a product, the part information including a part model of a repair part and a a part analysis location, wherein the data analysis module is configured to analyze the maintenance records to select a first part information group having the same part model number in the part information of the maintenance records, and Calculating a first proportion of the first part information group in which the part position is located in a region of the product, and when the first ratio exceeds a first threshold, an environment associated with the area is associated The measured value is compared with a specification range associated with the part model, when the environmental measurement value falls within the specification range and the distance from a boundary of the specification range is less than a second threshold value or the environmental quantity When the measured value falls outside the specification range, the data analysis module issues a first warning message; and a research and development terminal receives the first warning message and adjusts an operating procedure accordingly. 如請求項1所述之資訊交換平台,其中該環境量測值為一溫度量測值,該規格範圍為一溫度容忍範圍。 The information exchange platform of claim 1, wherein the environmental measurement value is a temperature measurement value, and the specification range is a temperature tolerance range. 如請求項1所述之資訊交換平台,其中該資料分析模組計算該些維修記錄的該些零件資訊中該第一零件資訊群組所占的一第二比例,當該第二比例超過一第三門檻值時,發出一第二警示訊息。 The information exchange platform of claim 1, wherein the data analysis module calculates a second ratio of the first part information group in the part information of the maintenance records, when the second ratio exceeds When a third threshold is depreciated, a second warning message is sent. 如請求項1所述之資訊交換平台,其中該零件資訊更包括一零件類別,該資料分析模組計算該些維修記錄的該些零件資訊中具有一預設零件類別的一第二零件資訊群組所占的一第三比例,當該第三比例超過一第四門檻值時,發出一第三警示訊息,該第三警示訊息包括關聯於該預設零件類別的一不良 原因。 The information exchange platform of claim 1, wherein the part information further comprises a part category, and the data analysis module calculates a second part of the part information of the maintenance records having a predetermined part category a third ratio of the information group, when the third ratio exceeds a fourth threshold, a third warning message is sent, the third warning message includes a defect associated with the preset part category the reason. 如請求項1所述之資訊交換平台,其中該零件資訊更包括一零件序號,該資料分析模組基於該零件序號確認該維修零件是否已過保固期,當確認結果為否時,發出一第四警示訊息。 The information exchange platform of claim 1, wherein the part information further comprises a part number, and the data analysis module confirms whether the repair part has passed the warranty period based on the part number, and when the confirmation result is no, issue one Fourth warning message. 如請求項1所述之資訊交換平台,其中該零件資訊更包括一零件序號及一退換料旗標,該資料分析模組檢查該退換料旗標,當該退換料旗標的值為真時,該資料分析模組基於該零件序號確認該維修零件是否入庫,當確認結果為未入庫時,發出一第五警示訊息。 The information exchange platform of claim 1, wherein the part information further includes a part number and a returning material flag, and the data analysis module checks the returning material flag, when the value of the returning material flag is true The data analysis module confirms whether the repaired part is stored in the warehouse based on the part number, and sends a fifth warning message when the confirmation result is that the storage part is not in storage. 如請求項1所述之資訊交換平台,其中每一該維修記錄更包括關聯於該產品的一屬性標示,該資料分析模組基於該屬性標示計算該些維修記錄所屬屬性各別所占的一第四比例,當該第四比例超過一第五門檻值時,發出一第六警示訊息。 The information exchange platform of claim 1, wherein each of the maintenance records further includes an attribute identifier associated with the product, and the data analysis module calculates, based on the attribute identifier, a quantity occupied by each attribute of the maintenance records. The fourth ratio sends a sixth warning message when the fourth ratio exceeds a fifth threshold. 如請求項7所述之資訊交換平台,其中該屬性標示為關聯於該產品所屬地區的一地區標示。 The information exchange platform of claim 7, wherein the attribute is marked as a regional identifier associated with the region to which the product belongs. 如請求項7所述之資訊交換平台,其中該屬性標示為關聯於該產品所屬生產廠區的一廠區標示。 The information exchange platform of claim 7, wherein the attribute is marked as a factory area identifier associated with the production plant area to which the product belongs. 如請求項7所述之資訊交換平台,其中該屬性標示為關聯於該產品的一型號標示。 The information exchange platform of claim 7, wherein the attribute is labeled as a model identifier associated with the product. 如請求項1所述之資訊交換平台,其中該零件資訊更包括一損壞原因,該資料分析模組檢查該損壞原因,當該損壞原因為一預設損壞原因時,發出一第七警示訊息。 The information exchange platform of claim 1, wherein the part information further includes a cause of damage, the data analysis module checks the cause of the damage, and sends a seventh warning message when the cause of the damage is a predetermined cause of damage. 一種資訊交換方法,用於一資訊交換平台,該資訊交換平台包括至少一維修 端、一資料分析模組及一研發端,該資訊交換方法包括:由該至少一維修端接收多個維修記錄,每一該維修記錄包括關聯於一產品的一零件資訊,該零件資訊包括一維修零件的一零件型號及一零件位置;由該資料分析模組對該些維修記錄進行分析,以篩選出該些維修記錄的該些零件資訊中具有相同的該零件型號的一第一零件資訊群組;由該資料分析模組計算該第一零件資訊群組中該零件位置位於該產品上一區域內者所佔的一第一比例;當該第一比例超過一第一門檻值時,由該資料分析模組將關聯於該區域的一環境量測值與關聯於該零件型號的一規格範圍做比對;當該環境量測值落於該規格範圍之內且與該規格範圍的一邊界的距離小於一第二門檻值或該環境量測值落於該規格範圍之外時,由該資料分析模組發出一第一警示訊息;以及由該研發端接收該第一警示訊息,並據以調整一作業程序。 An information exchange method for an information exchange platform, the information exchange platform including at least one maintenance And a data analysis method, the information exchange method includes: receiving, by the at least one maintenance terminal, a plurality of maintenance records, each of the maintenance records including a part information associated with a product, the part information including a part model and a part position of the maintenance part; the data analysis module analyzes the maintenance records to select the same part type of the part information of the maintenance records a part information group; the data analysis module calculates a first proportion of the first part information group in which the part position is located in a region of the product; when the first ratio exceeds one When a threshold is used, the data analysis module compares an environmental measurement value associated with the area with a specification range associated with the part model; when the environmental measurement value falls within the specification range and When the distance from a boundary of the specification range is less than a second threshold or the environmental measurement falls outside the specification range, a first warning message is sent by the data analysis module; and received by the R&D terminal The first warning message, and accordingly adjust a work program. 如請求項12所述之資訊交換方法,其中該環境量測值為一溫度量測值,該規格範圍為一溫度容忍範圍。 The information exchange method of claim 12, wherein the environmental measurement value is a temperature measurement value, and the specification range is a temperature tolerance range. 如請求項12所述之資訊交換方法,更包括:由該資料分析模組計算該些維修記錄的該些零件資訊中該第一零件資訊群組所占的一第二比例;以及當該第二比例超過一第三門檻值時,由該資料分析模組發出一第二警示訊息。 The information exchange method of claim 12, further comprising: calculating, by the data analysis module, a second ratio of the first part information group in the part information of the maintenance records; and When the second ratio exceeds a third threshold, the data analysis module sends a second warning message. 如請求項12所述之資訊交換方法,其中該零件資訊更包括一零件類別,該資訊交換方法更包括: 由該資料分析模組計算該些維修記錄的該些零件資訊中具有一預設零件類別的一第二零件資訊群組所占的一第三比例;以及當該第三比例超過一第四門檻值時,由該資料分析模組發出一第三警示訊息,該第三警示訊息包括關聯於該預設零件類別的一不良原因。 The information exchange method of claim 12, wherein the part information further includes a part category, and the information exchange method further comprises: Calculating, by the data analysis module, a third ratio of a second part information group having a predetermined part category in the part information of the maintenance records; and when the third ratio exceeds a fourth When the threshold is thresholded, a third warning message is sent by the data analysis module, and the third warning message includes a bad cause associated with the preset part category. 如請求項12所述之資訊交換方法,其中該零件資訊更包括一零件序號,該資訊交換方法更包括:由該資料分析模組基於該零件序號確認該維修零件是否已過保固期;以及當確認結果為否時,由該資料分析模組發出一第四警示訊息。 The information exchange method of claim 12, wherein the part information further comprises a part number, the information exchange method further comprises: determining, by the data analysis module, whether the repair part has passed the warranty period; and When the confirmation result is no, a fourth warning message is sent by the data analysis module. 如請求項12所述之資訊交換方法,其中該零件資訊更包括一零件序號及一退換料旗標,該資訊交換方法更包括:由該資料分析模組檢查該退換料旗標;當該退換料旗標的值為真時,由該資料分析模組基於該零件序號確認該維修零件是否入庫;以及當確認結果為未入庫時,由該資料分析模組發出一第五警示訊息。 The information exchange method of claim 12, wherein the part information further comprises a part number and a return material flag, and the information exchange method further comprises: checking, by the data analysis module, the return material flag; When the value of the returning material flag is true, the data analysis module determines whether the maintenance part is stored in the library based on the part number; and when the confirmation result is not in the storage, the data analysis module sends a fifth warning message. 如請求項12所述之資訊交換方法,其中每一該維修記錄更包括關聯於該產品的一屬性標示,該資訊交換方法更包括:由該資料分析模組基於該屬性標示計算維修記錄所屬屬性各別所占的一第四比例;以及當該第四比例超過一第五門檻值時,由該資料分析模組發出一第六警示訊息。 The information exchange method of claim 12, wherein each of the maintenance records further includes an attribute identifier associated with the product, the information exchange method further comprising: calculating, by the data analysis module, the attribute of the maintenance record based on the attribute indication a fourth ratio of each individual; and when the fourth ratio exceeds a fifth threshold, the data analysis module issues a sixth warning message. 如請求項18所述之資訊交換方法,其中該屬性標示為關聯於該產品所屬地 區的一地區標示。 The information exchange method of claim 18, wherein the attribute is marked as being associated with the product A region of the district is marked. 如請求項18所述之資訊交換方法,其中該屬性標示為關聯於該產品所屬生產廠區的一廠區標示。 The information exchange method of claim 18, wherein the attribute is marked as a factory area identifier associated with the production plant area to which the product belongs. 如請求項18所述之資訊交換方法,其中該屬性標示為關聯於該產品的一型號標示。 The method of information exchange of claim 18, wherein the attribute is labeled as a model number associated with the product. 如請求項12所述之資訊交換方法,其中該零件資訊更包括一損壞原因,該資訊交換方法更包括:由該資料分析模組檢查該損壞原因;以及當該損壞原因為一預設損壞原因時,由該資料分析模組發出一第七警示訊息。 The information exchange method of claim 12, wherein the part information further includes a cause of damage, the information exchange method further comprises: checking, by the data analysis module, the cause of the damage; and when the cause of the damage is a predetermined cause of damage At the time, the data analysis module sends a seventh warning message.
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