CN106131111A - A kind of improvement 4S service system towards car networking - Google Patents
A kind of improvement 4S service system towards car networking Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
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- H—ELECTRICITY
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- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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Abstract
The present invention relates to a kind of improvement 4S service system towards car networking, belong to car the Internet services technical field.This system includes vehicle-mounted OBD data acquisition layer, background server and mobile phone application or car-mounted terminal application;This system includes that individual car owner and enterprise's both of which, convenient individual car owner and corporate client are monitored vehicle-state in real time, improved traffic safety, strengthens information between car car by DSRC wireless communication protocol and interconnects;The maintenance simultaneously making vehicle is convenient efficiently;Improve the efficiency of management of fleet of enterprise, reduce management cost.In addition, also 4S shop is enable to become more apparent upon history maintenance and the service information of vehicle, propose to be more suitable for the specific aim maintenance of each car owner and maintenance scheme, in case of emergency can provide service in time, efficiently client simultaneously, and then improve service quality and the professional skill in 4S shop.
Description
Technical field
The invention belongs to car the Internet services technical field, relate to a kind of improvement 4S service system towards car networking.
Background technology
Along with developing rapidly that the communications industry and mobile phone technique update, surfing Internet with cell phone, the function such as social chat has become as
People live indivisible ingredient, no matter are in and go on a journey outside, and mobile phone is accompanied already when people at one's side each
Carve.On the other hand, along with the raising of people's living standard, automobile enters in the family of common people already, and automobile be not
Luxury goods, but people's daily life and requisite walking-replacing tool of going on a journey.Under such overall background, how can be to life
Quality carry out improving and providing conveniently life style, and how our life security is more protected
Barrier, has just like had become as the aspect that contemporary automotive industry is extremely paid close attention to.The 4S shop the most next moon prevails, the 4S of automobile industry
Shop is exactly a kind of business model that auto vendor releases to meet client's demand in terms of service, and it can provide equipment
Maintenance area superior, shipshape, the equipment of modernization and Service Management, highly professional atmosphere, maintain good service
Facility, sufficient spare and accessory parts supply, follow-up service system the most in time.Therefore, a perfect in shape and function and user behaviour are designed
It is necessary for making simple 4S service software.
On the other hand, as a kind of brand-new network application, car networking it is also proposed higher wanting to on-board information platform
Ask, in order to preferably provide hardware foundation for car networking, abroad propose vehicle-mounted information service system Telematics.
Telematics is intended to provide driving, life necessary various information to the people in driving at any time.People by oneself
Receive anywhere or anytime on automobile or customize to one's name information, entertain, service etc..By the termination installed in car,
And by In-vehicle networking, cordless communication network and global position system etc., it is achieved car, driver and passenger provide with service
The information of business, content supplier etc. is mutual, for driver and passenger provide location and navigation, road conditions, transport information, meet an urgent need right
The various Information Mobile Services such as plan, deathtrap prompting, remote vehicle diagnostics, network application (finance, news, etc.).
Due to the fast development in 4S shop, the software that market also has some 4S to service occurs, but 4S service software instantly
Mostly focus in the service of raising 4S shop, namely focus on convenient service reservation and vehicle maintenance, also have few quantifier elimination,
As added collection and the prompting function of vehicle body running data.And the car under car networking background and car, car owner and car owner, car and 4S
Maintain close ties with under the demand mutual with information between shop, different 4S shop, it is necessary to design a function more complete, both improved 4S
The service quality in shop, is also convenient for car owner self management vehicle and trip interconnection.
Summary of the invention
In view of this, it is an object of the invention to provide a kind of improvement 4S service system towards car networking, this system will
Vehicle is closely connected with 4S shop, makes 4S shop know more about information of vehicles, also makes car owner more preferably obtain 4S shop information on services, obtains more excellent
Matter, service timely;Make car owner more preferably understand vehicle body state, obtain vehicle body information in time, it is to avoid driving danger, can remotely monitor
Vehicle, avoids theft;Improve management transparency for enterprise's vehicle, reduce management cost, improve the efficiency of management;Trip periphery is provided
Road conditions, weather are reminded and feature navigator, convenient trip.Single the taking with 4S that this system provides only at traditional 4S service software
Outside the simple function that business is relevant, in conjunction with the car specific background environment of networking, improve interconnecting of vehicle, make car owner safely
While experiencing more preferable vehicle maintenance, maintenance service, more convenient trip, facilitate the management of enterprise and the cooperation of employee.With
Time, system that employs complete modularized design and MVC design pattern, make software configuration clear, facilitate later function to expand
Exhibition and software maintenance.
For reaching above-mentioned purpose, the present invention provides following technical scheme:
A kind of improvement 4S service system towards car networking, this system includes vehicle body digital independent OBD, background service system
System, mobile phone or car-mounted terminal application;
Described vehicle body digital independent OBD, by connecting vehicle body CANBUS or K Line, obtains vehicle real-time running data, with
Time obtained the GPS information of vehicle by its GPS module, sending data to vehicle-mounted or mobile phone in real time by the bluetooth module of extension should
With, and send data to back-stage management server by mobile communications network;
Described background server preserves and processes vehicle body data, and provides the Internet login feature, it is achieved On-line funchon pipe
Reason;In conjunction with map software, follow the trail of real time position and the historical track of vehicle, and push the road conditions of relevant road segments to car owner and pass through
Mobile communications network realizes the service propelling movement to mobile phone application and query statement response;There is provided manager's authority for enterprise, improve
The efficiency of management;
Mobile phone application end user, by the data of Bluetooth communication real-time reception OBD transmission, shows with the form of virtual meter panel
Show;Or by mobile communications network enquiring vehicle historical data, and when vehicle body status data occurs abnormal, send alarm,
Remind car owner's fault message, guarantee driving safety;The position of long-range monitoring vehicle and trace information, the amusement of the most integrated periphery,
The navigation informations such as medical treatment, gas station are issued, and facilitate car owner to go on a journey;Car owner can be by all clothes in mobile phone application end reservation 4S shop
Business project, the maintenance or insurance renewed treaty that client is necessary is reminded, by the form that message pushes, in 4S shop.
This system mainly has a following functions:
Towards individual car owner, mainly realize vehicle operation data monitoring and fault alarm;The reservation of 4S service item and upgrading;
The facilities services navigation such as road conditions and periphery amusement;The propelling movement of 4S shop related service is reminded;Requiring assistance of emergency is sought help;Vehicle row
Sail record queries;The functions such as car owner's driving behavior record and suggestion.
Towards fleet of enterprise, on the basis of the correlation function of individual car owner, it is provided that multiple management person's authority, it is achieved manager
The data of all vehicles and recent security situation in can checking fleet, the effectively all vehicles of management fleet, it is to avoid bus is private
With, manager can be by the position of Current vehicle and service condition simultaneously, and reasonable distribution task improves the efficiency of management, saves
Management cost.
Further, described vehicle body digital independent OBD supports whole OBD2 agreements and 12 kinds of conventional automobiles of ISO and SAE
Communications protocol, it is possible to carrying out diagnosis communication with the ECU of existing passenger car and various control module, all data are with 10 systems
ASCII character returns;
Described OBD includes travelling data storage FLASH, satellite positioning module (Big Dipper, GPS), vehicle collision state monitoring
Module (3D sensor) and bluetooth, WIFI, mobile communication module, it is achieved vehicle-state monitoring and the forwarding capability of data.
Further, described background service system includes recording information of vehicles and the data base of 4S service log, and storage is required
Information;
Background service system include the ServiceHandler (Service Management) for distributing, dispatch data and
Dispatcher (service dispatch), ServiceHandler as the communication interface between application end and background service system, it
Receive the request from application end, after authentication, receive the instruction of application end transmission and be transmitted to Dispather, with
Time receive from Dispatcher send running state of the vehicle information, be transmitted to application end, check for user;
Background service system also includes a web interface browsed at any time for 4S shop or car owner, facilitates 4S shop to improve management
Level and service quality;
Car owner's driving data stream sample according to collecting is trained, and finds the best projection vector basis of sample, then
The car owner's data collected are projected with above-mentioned best projection vector basis, obtains the distinguishing rule of car owner's driving habits, point
The driving habits of analysis car owner, feeds back to analysis result 4S shop and carries out specialty judge and Service Matching.
Further, described mobile phone application end includes:
1) with the communication exchange in 4S shop, to promote the Consumer's Experience of oneself, including: the regular service in 4S shop is reminded and is pushed away
Sending, driving behavior statistics and driving habits suggestion, service reservation and evaluation, service log inquiry and disbursement and sattlement, vehicle is urgent
Situation is rescued;
2) monitoring of vehicle-state and the inquiry of historical data, for individual car owner, when vehicle-state exception, warning carries
Wake up car owner, the generation of prevention dangerous situation;To enterprise level, in addition to above-mentioned functions, it is achieved work attendance on fleet drivers's line, work
Daily record reports, and work order is checked, and contacts with sharing out the work and helping one another of other members of fleet, such as traveling etc. of forming a team;Fleet management
Person can check the wheelpath of the service condition that vehicle is recent, vacancy rate, security situation, working time and non-working time,
Task issues, staff attendance, according to GPS information and service condition and type of vehicle, arranges vehicle to complete appointed task nearby, carries
High workload efficiency, reduces management cost;
3) ambient services inquiry and online disbursement and sattlement, during trip, pushes possible vile weather and reminds, and congested link carries
Wake up, periphery medical treatment, food and drink, stop, refuel, the inquiry of the service organization such as bank and navigation.
The beneficial effects of the present invention is: the system that the present invention provides, under the overall background networked towards car, both achieved
Car car interconnection under car networked environment, helps car owner conveniently, safely to go on a journey, and improves, corrects driving behavior custom;Meanwhile, also make
It is mutual that 4S shop and car owner can carry out information in time, all sidedly, it is ensured that service quality, improves service system.
Accompanying drawing explanation
In order to make the purpose of the present invention, technical scheme and beneficial effect clearer, the present invention provides drawings described below to carry out
Illustrate:
Fig. 1 is the overall structure schematic diagram of system of the present invention;
Fig. 2 is OBD chip structure schematic diagram;
Fig. 3 is back-end data communication network and the process schematic of car car DSRC communication;
Fig. 4 is mobile phone or vehicular applications end asynchronous thread process schematic diagram.
Detailed description of the invention
Below in conjunction with accompanying drawing, the preferred embodiments of the present invention are described in detail.
The present invention is the improvement 4S shop service system towards car networking and method, includes OBD data acquisition end, backstage clothes
Business device end, vehicle-mounted or mobile phone application terminal three part.
Fig. 1 is the overall structure schematic diagram of system of the present invention, explains each ingredient in detail separately below
State.
In the present embodiment, OBD data capture method is as follows:
As in figure 2 it is shown, the present embodiment OBD uses QBD61 (TDA61) chip, its upper communication interface provided has
The modules such as GPRS, 3G, WIFI, bluetooth;Chip includes the monitoring of vehicle collision transport condition, GPS/ Big Dipper module;Vehicle data from
Vehicle body CAN obtains, and low-power consumption can work in a battery supply mode, data comprehensive is effectively ensured during de-car.
Wherein, GPS/ Big Dipper module uses u-blox M8, it is possible to obtain simultaneously and follow the tracks of the different GNSS (whole world
Aeronautical satellite) system: receive GPS (QZSS) and GLONASS or BeiDou parallel.Even if it is poor that this platform is applicable at gps signal
In the environment of (especially urban canyons) be required for high availability and the performance application of accuracy.Additionally, u-blox M8 is also
There is provided overlength A-GNSS function, it is ensured that data are comprehensively, reliably.
After OBD module collects corresponding data, upload to background server in time by wireless networks such as 3G, facilitate 4S
Shop and car owner check management vehicle data;Meanwhile, when monitoring the Bluetooth paired devices of user, by bluetooth, data are sent
To mobile phone or mobile unit, user can check vehicle body data at any time, when status data occurs abnormal, also can pass through voice or shake
Dynamic form reminds car owner to process in time, it is to avoid unexpected.
Background server method of work is as follows:
Fig. 3 shows ingredient and the related work process of background server.Background server is made up of three parts:
Dispatcher, ServiceHandler and data base.
Dispatcher is the communication interface that data send between reception program and background service system, maintains and data
Sending the communication connection between reception program, receive its data uploaded, it does not process concrete data content, only will receive
Data parsing go out concrete COS, according to COS, data are scheduling: if gather category information,
Dispatcher accesses data base and stores information in data base;If inquiry returns category information, Dispatcher will
It is transmitted to ServiceHandler, receives the instruction from ServiceHandler simultaneously, and is transmitted to ask accordingly soft
Part.
ServiceHandler is the communication interface between mobile terminal software and background service system, is responsible for distribution number
According to, maintain the communication connection between mobile terminal software.The instruction that mobile terminal software forwards is sent to by it
Dispatcher, is transmitted to mobile terminal software, by up-to-date vehicle condition information by receiving the information from Dispatcher simultaneously
It is transmitted to mobile terminal software.
Data base, is the container depositing data, it by data by certain data model tissue, describe and store, it is possible to
Carry out the data acquisition system inquired about and revise.In the present system, it be mainly used to storage of cars maintenance log, vehicle basic
Information and user basic information etc., for inquiry etc..
Implement function as follows: Admin Administration, user's management, report generation, special circumstances individually store, message pushes away
Send.
Specifically, system provides two kinds of administrator rights, the most super manager and system manager.Super manager
There is configuration system property all permissions, can arbitrarily revise, configure system related information, for system maintenance librarian use.System
System manager have and check the function such as user profile, PUSH message transmission, is typically for 4S shop management personnel and uses, convenient and user
The information of carrying out is mutual.
System provides two kinds of user's logon rights, is respectively individual car owner and enterprise's fleet manager authority.Individual car owner
There is the query function to oneself information of vehicles and association requests upload operation.Enterprise's fleet manager has in regulation fleet
The query function of all information of vehicles, and the function sent instructions under vehicle in fleet, have vehicle in amendment fleet simultaneously
The function of partial information.
The data that OBD is transmitted by system are classified according to dissimilar, facilitate user to check, to abnormal data occur
Individually store, and be handed down to user in time, remind user to pay close attention to.
Specifically, system is when data exception, and the form pushed with message is issued to user side, reminds user;This outer tube
Reason person can also actively issue relevant PUSH message to user, facilitates 4S shop to link up with car owner and fleet manager becomes with fleet
Member links up.
In this example, mobile phone or car-mounted terminal application layer concrete function and method are as follows:
Mobile phone or car-mounted terminal application are main in the face of individual car owner and enterprise's fleet manager.Enterprise staff and individual car owner
There is the administrative power to oneself vehicle, and company manager has the administrative power to other members of fleet of enterprise.
Specifically, in the face of individual car owner, mobile phone terminal is applied and is included following functions:
Vehicle-state is checked and is monitored: by with OBD Bluetooth communication or with the wireless communication on backstage, car owner can look into
See vehicle running state data, such as: current vehicle speed, engine speed, engine water temperature, throttle opening, distance travelled, electronic spark advance
Angle, intake air temperature and flow velocity, anxious acceleration, anxious deceleration situations etc..When some status data occurs abnormal, remind car owner, and
The issuable reason of fault that display occurs, helps car owner accurately to grasp vehicle condition, it is to avoid driving danger.
Vehicle location is checked: include that current location information and history driving trace are checked, when vehicle illegally moves, to car
Master sends alarm, prevents vehicle stolen.
The service reservation of 4S shop and clearing: when vehicle needs 4S shop to service, can send request by mobile phone terminal, and 4S shop manages
Person's class sees the request of user on backstage, and gives to process accordingly reply, allows car owner's reasonable arrangement time, improves efficiency.Clothes
When being engaged in, service quality evaluation and complaint can be realized, complete reimbursement of expense also by Third-party payment platform.Improve service
Efficiency, reduces cost.
Periphery road conditions and recreational facilities navigation: by integrated third party software, provide periphery road conditions to remind to car owner in real time,
Car owner checks the information such as periphery restaurant, hospital, gas station also dependent on needs, goes on a journey offer conveniently for car owner.
Neighbouring car car interconnection: according to car networking requirement, car-mounted terminal passes through DSRC wireless communication module, it is achieved be independent of public affairs
The car car interconnection of common network network, thus realize car owner and can understand nearby vehicle situation at any time, as front occurs that vehicle is brought to a halt
During emergency, remind car owner in time, thus realize traffic safety.Additionally, also having very with car when vehicle group is gone on a journey
Significantly advantage.
Working work attendance and daily record of work are submitted to: for enterprise or office employee, can combine vehicle location by mobile phone terminal, real
Now working is registered, and daily record of work is uploaded, and checks for manager, as the appraisal standards of oneself working condition.
Screen map realizes resource-sharing: by VNC screen map agreement, it is achieved mobile phone and the screen map of car-mounted terminal
Function, thus reach mobile phone and car-mounted terminal can share mutually resource each other, improve Consumer's Experience.Specifically can be straight by WIFI
The modes such as company and Quick Response Code scanning open mapping function, are independent of public network, it is achieved simple, convenient.
Specifically, in the face of company manager, mobile phone terminal is applied and is included following functions:
Work order issues: company manager can the positional information of real time inspection fleet vehicle and track, conveniently check car
The most in working order and particular geographic location, it is achieved arranging related work nearby, assign a task instruction, reduces and manages into
This, improve work efficiency.
Fleet vehicle condition monitoring: can check that situation maintained in the recent period by vehicle, it is ensured that employee's traffic safety, to abnormal and
Fault more vehicle driver bad steering is accustomed to, as too fast in vehicle road speed at ordinary times, and suddenly accelerate, deceleration is frequent etc. carries
Wake up.
Staff performance evaluation: according to the distance travelled in certain period of time, driving trace, operating time, employee work day
The information such as will, it is achieved the examination of achievements and results of employee, it is to avoid bus private, reduce business administration cost further, improve employee
Work efficiency and enthusiasm.
As shown in Figure 4, during the mobile phone terminal application and development of this example, use asynchronous thread processing mode.Would generally wrap by program
Containing a main thread (Main Thread), main thread is responsible for the process at UI interface and communicating between message event.When main thread needs
When task to be processed is more, for avoiding main thread to block, those time-consuming, cost sources of new thread asynchronous process can be created
Logic task, so that system reaches smooth operational effect.In this example, Handler class method is used to realize multithreading
Asynchronous task processes.
Finally illustrate, preferred embodiment above only in order to technical scheme to be described and unrestricted, although logical
Cross above preferred embodiment the present invention to be described in detail, it is to be understood by those skilled in the art that can be
In form and it is made various change, without departing from claims of the present invention limited range in details.
Claims (4)
1. one kind towards car networking improvement 4S service system, it is characterised in that: this system include vehicle body digital independent OBD, after
Platform service system, mobile phone or car-mounted terminal application;
Described vehicle body digital independent OBD, by connecting vehicle body CANBUS or K Line, obtains vehicle real-time running data, leads to simultaneously
Cross its GPS module and obtain the GPS information of vehicle, send data to vehicle-mounted or mobile phone application in real time by the bluetooth module of extension,
And send data to back-stage management server by mobile communications network;
Described background server preserves and processes vehicle body data, and provides the Internet login feature, it is achieved On-line funchon manages;Knot
Close map software, follow the trail of real time position and the historical track of vehicle, and push the road conditions of relevant road segments and by mobile to car owner
Communication network realizes the service propelling movement to mobile phone application and query statement response;
Mobile phone application end user, by the data of Bluetooth communication real-time reception OBD transmission, shows with the form of virtual meter panel;Or
Person passes through mobile communications network enquiring vehicle historical data, and when vehicle body status data occurs abnormal, sends alarm, reminds car
Major error information, guarantee driving safety;The remotely position of monitoring vehicle and trace information, the amusement of the most integrated periphery, medical treatment, adds
The navigation informations such as petrol station are issued, and facilitate car owner to go on a journey;Car owner can preengage all service items in 4S shop by mobile phone application end,
The maintenance or insurance renewed treaty that client is necessary is reminded, by the form that message pushes, in 4S shop.
A kind of improvement 4S service system towards car networking the most according to claim 1, it is characterised in that: described vehicle body number
Whole OBD2 agreements and 12 kinds of conventional automotive communication protocol of ISO and SAE are supported, it is possible to riding with existing according to reading OBD
The ECU of car and various control module carry out diagnosis communication, and all data return with 10 system ASCII characters;
Described OBD include travelling data storage FLASH, satellite positioning module, vehicle collision state monitoring modular and bluetooth,
WIFI, mobile communication module, it is achieved vehicle-state monitoring and the forwarding capability of data.
A kind of improvement 4S service system towards car networking the most according to claim 1, it is characterised in that: described backstage takes
Business system includes recording information of vehicles and the data base of 4S service log, stores information needed;
Background service system includes the ServiceHandler (Service Management) for distributing, dispatch data and Dispatcher
(service dispatch), ServiceHandler is as the communication interface between application end and background service system, and it receives from answering
With end request, after authentication, receive application end send instruction and be transmitted to Dispather, receive simultaneously from
The running state of the vehicle information that Dispatcher sends, is transmitted to application end, checks for user;
Background service system also includes a web interface browsed at any time for 4S shop or car owner, facilitates 4S shop to raise the management level
And service quality;
Car owner's driving data stream sample according to collecting is trained, and finds the best projection vector basis of sample, then will adopt
Collect to car owner's data project with above-mentioned best projection vector basis, obtain the distinguishing rule of car owner's driving habits, analysis car
Main driving habits, feeds back to analysis result 4S shop and carries out specialty judge and Service Matching.
A kind of improvement 4S service system towards car networking the most according to claim 1, it is characterised in that: described mobile phone should
Include with end:
1) with the communication exchange in 4S shop, to promote the Consumer's Experience of oneself, including: the regular service in 4S shop is reminded and is pushed,
Driving behavior statistics and driving habits suggestion, service reservation and evaluation, service log inquiry and disbursement and sattlement, vehicle emergency
Rescue;
2) monitoring of vehicle-state and the inquiry of historical data, for individual car owner, when vehicle-state exception, warning reminding car
Main, the generation of prevention dangerous situation;To enterprise level, in addition to above-mentioned functions, it is achieved work attendance on fleet drivers's line, daily record of work
Reporting, work order is checked, and contacts with sharing out the work and helping one another of other members of fleet;Fleet manager can check that vehicle is recent
Service condition, vacancy rate, security situation, working time and the wheelpath of non-working time, task issues, staff attendance,
According to GPS information and service condition and type of vehicle, arrange vehicle to complete appointed task nearby, improve work efficiency, reduce pipe
Reason cost;
3) ambient services inquiry and online disbursement and sattlement, during trip, pushes possible vile weather and reminds, and congested link is reminded,
Periphery medical treatment, food and drink, stop, refuel, the inquiry of the service organization such as bank and navigation.
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Cited By (22)
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