CN106127571A - A kind of lightness operation processing method and processing device - Google Patents
A kind of lightness operation processing method and processing device Download PDFInfo
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- CN106127571A CN106127571A CN201610436885.9A CN201610436885A CN106127571A CN 106127571 A CN106127571 A CN 106127571A CN 201610436885 A CN201610436885 A CN 201610436885A CN 106127571 A CN106127571 A CN 106127571A
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Abstract
The invention discloses a kind of lightness operation processing method and processing device, including: receive credential information and/or image information and/or service request；Described credential information and/or image information and/or service request are carried out OCR identify to identify business factor information；Described business factor information being sent to outsourcing operating system, described outsourcing operating system responds described business factor information and returns auditing result；Use automatic checkout system that the auditing result returned is verified；Check the auditing result after verification and described business factor information, and the key business node preset in described business factor is verified.This beneficial effect of the invention is: reduce the cost of bank outlets' operation, improves bank risk control ability, optimizes bank human resources configuration and sets up Shared Service Center.
Description
Technical field
The present invention relates to bank operations technical field, particularly relate to a kind of lightness operation processing method and processing device.
Background technology
Traditionally, bank mostly uses and carries out operational control by department.Department's bank management pattern is by identical or phase
As responsibility put together and managed by certain department.During department has isolated complete operation flow, employee lacks and with client be
The guiding thought of the heart, be deficient in resources shared information platform.Relatively get up with department banking service is Functional Bank, and flow process is silver-colored
Row the most only goes to treat bank from the angle of function, and from the angle Qu Kan bank of flow process, bank is regarded as a system, silver
Row is internal is to be made up of some staggered flow processs.The tissue morphology of bank can be optimized by the optimization of flow process, can same flow process
Come management bank, i.e. set up a set of standardized effect flow process, strengthening management.
For banking system processing method, Functional Bank be the handling process to banking carry out flow process reinvent and
Reproduce, formed with business for the some flow processs guided.
One of prior art mainly uses Functional Bank to transform, and its way is typically to divide all of banking
It is not analyzed and reproduces.Class of business as relevant in banking channels has the most hundreds of kind, it is achieved in system processing method just
It is that hundreds of kind of business is separated single flow processing.For single business, by bank professional person carried out analyze and
BPR.The most tentatively solve risk problem and a part of efficiency.
Functional Bank primary disadvantage is that and do not solves Cost Problems.Present stage bank's profit difficulty, needs are increased income and decreased expenditure.
Operation cost is the cost that bank is maximum.And topmost cost is at physical branch.These do not obtain in Functional Bank
Well solve.Banking accepts and is still mainly completed by teller, and teller's resource cannot be released.For channel and backstage
For corresponding relation, the problem causing the multiple backstage of multiple support channels.For system realize and maintenance upgrade for high costs.
Additionally, existing procedure bank technology comprehensive combing operation flow again, and combine control risk, business smooth
Reconstructed.Generally when carrying out flow process combing and reconstruct, with each operation flow as the starting point, split flow changes stage by stage
Make.
Existing Functional Bank technology is often that each operation system is transformed alone, and each system is process optimization,
But could not carry out unifying to consider in conjunction with the common joint of the flow process of each operation system, sub-process.As each system is respectively provided with a set of machine
Structure, the management of teller, thereby result in each system information and isolate, and mode of operation is identical but can not share.Functional Bank could not be preferable
The level of resources utilization of raising system, the cost of operation could not be effectively reduced.
Summary of the invention
The technical problem to be solved in the present invention is, high for above-mentioned prior art physical branch cost, and existing procedure
The problem not improving system resource utilization efficiency in bank, it is provided that a kind of lightness operation processing method and processing device.
The technical solution adopted for the present invention to solve the technical problems is:
On the one hand, structure a kind of lightness operation processing method, including:
Receive credential information and/or image information and/or service request；
Described credential information and/or image information and/or service request carry out OCR identify to identify business factor letter
Breath；
Described business factor information being sent to outsourcing operating system, described outsourcing operating system responds described business factor
Information also returns auditing result；
Use automatic checkout system that the auditing result returned is verified；
Check the auditing result after verification and described business factor information, and to the crucial industry preset in described business factor
Business node is verified.
In lightness of the present invention operation processing method, in the step of described reception credential information, by operation
Voucher is scanned and/or takes pictures and/or upload pictures by site, to form described credential information.
In lightness of the present invention operation processing method, the described OCR that carries out described credential information identifies to know
The step of the business factor information not going out described credential information includes:
To being scanned and/or taking pictures and/or the credential information of upload pictures carries out OCR identification；
Determine that the business factor information of described credential information, described business factor information include class of business, voucher kind
And voucher identification.
In lightness of the present invention operation processing method, the examination & verification to being returned of the described employing automatic checkout system
The step that result carries out verifying includes:
Receive described auditing result and described business factor；
Use described automatic checkout system that described auditing result is verified；
By OCR identify business factor information with verify after auditing result contrast.
In lightness of the present invention operation processing method, the described auditing result checked after verifying and described business
Element information, and the step verified of key business node preset in described business factor is included:
Check whether the auditing result after verification and described business factor information exist exception, if existing, then by described industry
The first terminal that business element information goes to preset carries out processing and going to next step, if not existing, then goes to next step；
Verify whether the key business node preset in described business factor exists exception, if existing, then by described key
The second terminal that service node goes to preset carries out processing and going to next step, if not existing, then goes to next step；
The business core system of calling carries out book keeping operation process.
In lightness of the present invention operation processing method, also include:
Add up described credential information, be divided into high frequency business and low frequency business according to business occurrence frequency.
In lightness of the present invention operation processing method, also include:
The service terminal of site is runed according to described high frequency business and low frequency business setting.
On the other hand, it is provided that a kind of lightness operation processing means, including:
Voucher receiver module, is used for receiving credential information；
For described credential information carries out OCR, OCR identification module, identifies that the business to identify described credential information is wanted
Prime information；
Outer packet forward module, for described business factor information is sent to outsourcing operating system, described outsourcing operation system
System responds described business factor information and returns auditing result；
Examination & verification correction verification module, for using automatic checkout system to verify the auditing result returned；
Check authentication module, the auditing result after checking verification and described business factor information, and to described business
The key business node preset in key element is verified.
In lightness of the present invention operation processing means, also include:
Voucher statistical module, is used for adding up described credential information, is divided into high frequency business and low frequency according to business occurrence frequency
Business.
A kind of lightness operation processing method and processing device disclosed above has the advantages that original by accepting cabinet
A large amount of examination & verifications that member processes move after typing, and support that multiple Possum accepts, and make component lightweight site be achieved.System
System have employed the substantial amounts of node that automatically processes, and uses flow engine and regulation engine to be driven, if making business meet necessarily
Condition just can automatically be kept accounts and is not required to manual intervention, the Business Processing efficiency improved greatly, alleviates teller and processes workload.
System by original flow process spends the time and workload most see single typing and simple examination & verification be stripped out become independent outside
Bag operating system, makes bank simple for this part operation outsourcing can be greatly reduced human cost.System is by operation skill
Concentrative operation system can be aggregated into by the higher service node of higher and requested permissions, allow at technical ability and the high personnel's concentration of authority
Reason, can make advanced processes personnel detach from loaded down with trivial details miscellaneous affair, only do high level job task.Thus can realize liberation
Foreground, automatically process, typing outsourcing, concentrate examination & verification, more efficiently employ human resources, finally can reduce the operation of bank
Cost.
Accompanying drawing explanation
The flow chart of a kind of lightness operation processing method that Fig. 1 provides for the present invention；
The structured flowchart of a kind of lightness operation processing means that Fig. 2 provides for the present invention.
Detailed description of the invention
In order to make the purpose of the present invention, technical scheme and advantage clearer, below in conjunction with drawings and Examples, right
The present invention is further elaborated.Should be appreciated that specific embodiment described herein only in order to explain the present invention, not
For limiting the present invention.
The invention provides a kind of lightness operation processing method and processing device, it is intended that lightness operation process side
Method is set up on the original advantage of Functional Bank, the most well solves the Cost Problems of operation site, also improves bank
System resource utilization efficiency.Lightness operation is mainly reflected in site lightness, and main business processes backstage centralization.By system
A pair business is analyzed reinventing with flow process reproducing, and allows client self-service can handle more business, the pre-peaceful liberation period cabinet person, after allowing
Flow process is carried out operation cutting according to batch production operation mode by platform, and that unifies operation carries out centralization process, play intensive
Advantage, improves the resource utilization of background process.
Seeing the flow chart of a kind of lightness operation processing method that Fig. 1, Fig. 1 provide for the present invention, the method is applied to
In the banking system of rear end, this lightness operation processing method comprises the following steps:
S1, reception credential information and/or image information and/or service request；By operation site, Possum, move
Voucher is scanned and/or takes pictures and/or upload pictures by equipment, to form described credential information, i.e. runs site, self-service canal
Road business is uploaded；Business is uploaded to processing center and processes by bank outlets' sales counter and Possum.I.e. include a unification
Operation originating end.System can accept the business of each channel: includes cabinet face, billing machine, intelligence automatic teller machine, micro-form, shifting
Dynamic equipment etc..Originating end can be considered the foreground of lightweight, it is therefore an objective to reduce the workload of service handling teller as far as possible.Most of industry
Business has only to when accepting be scanned uploading and filling in contact method.The business that multiple support channels are initiated shares a backstage
Process.These foregrounds or channel are arranged at runing in site.The banking system of rear end is equivalent to run the remote of site
Journey server, the business can sent operation site is uniformly processed.Additionally, banking carries out service handling, channel has
Teller, accept machine, micro-form, MIT intelligence automatic teller machine, mobile phone A PP, wechat, Web bank etc..The business that customer selecting need to be handled
After kind, need to be scanned by required voucher or take pictures or upload pictures according to prompting, fill in contact method and the most urgent
Deng requisite item, then submit business to.
Concrete, the invention mainly comprises but be not limited to following voucher:
S2, described credential information and/or image information and/or service request are carried out OCR identify and want identifying business
Prime information；OCR Main Function is automatically to identify voucher kind and key element the other electronic data exported.This step S2 include with
Lower sub-step S21-S22:
S21, to being scanned and/or taking pictures and/or the credential information of upload pictures carries out OCR identification；
S22, determining the business factor information of described credential information, described business factor information includes class of business, voucher
Kind and voucher identification.After business is submitted to, system carries out OCR identification automatically, identifies a part of industry on voucher kind and voucher
Business key element, if identifying abnormal, turning artificial hilllock and carrying out artificial sorting process.No matter it is automatically to identify or OCR identification, the most defeated
Going out the type of credentials determined, the main identification marking of voucher needs the business handled.
S3, sending described business factor information to outsourcing operating system, described outsourcing operating system responds described business
Element information also returns auditing result；System also comprises an outsourcing operating system.Business business relates to a lot of business factor
Typing and examination & verification, lightness operation system will move behind traditional foreground, typing that the former teller of accepting undertakes and simple examination
Section distribution typing will be carried out by outsourcing input system.One business image cuts into multiple images according to essential of voucher template
Section, the multiple typing tasks of system generation are distributed to outsourcing activity center personnel simultaneously and process, finally return to the industry of typing
Business key element and auditing result.Type of service, voucher kind, voucher identification and data image are passed to outsourcing operating system, outsourcing
Data image is cut and generates outsourcing task according to above key element and the template set by operating system, and distributes
Process to outsourcing operating system.By business factor and the result passback of examination & verification of typing after having processed.Additionally, outsourcing is made
Industry system can also is that the server of a special disposal encased column base, automatically processes business factor information, completes examination & verification and returns
Pass on Gong energy.
The auditing result returned is verified by S4, employing automatic checkout system；This step S4 includes sub-step S41-
S43:
S41, receive described auditing result and described business factor；
S42, use described automatic checkout system that described auditing result is verified；Automatic checkout system uses rule to draw
Hold up, according to the verification rule that every voucher is different, essential of voucher is carried out automatic Verification, the result of last output verification.Light-duty
Change operation platform and receive business factor and outsourcing result, use automatic checkout system that the result of outsourcing operation is verified,
And the result that outsourcing job result and voucher identify automatically is contrasted.Return after having verified and whether have exception.Automatically school
Auditing result is verified by check system by the rule preset, and the auditing result returned mainly for outer packet system carries out school
Test, thus increase the identification of business factor and the accuracy of judgement further.
S43, by OCR identify business factor information with verify after auditing result contrast.
Auditing result after S5, inspection verification and described business factor information, and to the pass preset in described business factor
Key service node is verified.This step S5 includes following sub-step S51-S53:
Whether auditing result and described business factor information after S51, inspection verification exist exception, if existing, then by institute
Stating the first terminal that business factor information goes to preset to carry out processing and go to next step S52, if not existing, then going to next
Step S52；
S52, verify in described business factor preset key business node whether there is exception, if exist, then by described
The second terminal that key business node goes to preset carries out processing and go to next step S53, if not existing, then goes to next step
Rapid S53；
S53, the business core system of calling carry out book keeping operation process.
This step S5 mainly provides a concentrative operation system, and concentrative operation system reception processes the data of outsourcing typing,
Processing according to check results, the audit point being simultaneous for business need higher carries out automatic decision, if verified successfully
And audit point all passes through, then business can automatically be called business core system and finally processes.If having verification not pass through, then root
Manual intervention and process is carried out according to the point not passed through.Concrete, concentrative operation system receives being had traffic to of front nodal
Element and check results, first check check results, if having the artificial node processing of abnormal entrance (i.e. first terminal), nothing
Abnormal then continue.Then business factor is verified according to the key point set, if without exception, call business core
System carries out book keeping operation process, and flow process terminates；If having abnormal, carrying out artificial treatment (the i.e. second terminal), processing by remembering
Account, is not stopped by flow process.For some specific business, it is bound to there is the node needing artificial treatment.Bank business people
Inspection and checking flow process are monitored and process by first terminal or the second terminal by member.Additionally, first terminal and second is eventually
Business factor can also be processed by end by the rule that computer installation is preset.
Preferably, the method also includes step S6-S7:
S6, add up described credential information, be divided into high frequency business and low frequency business according to business occurrence frequency.To banking
Carry out concentrate analyze and BPR, the step of Main Analysis is: 1) by site business by occurrence frequency be divided into high frequency business and
Low frequency business.Such as, by adding up existing 2662 the transaction scene/functions of certain bank, 124 kinds of business are related to, by existing disclosure
The traffic volume measurement of data, 20 kinds of business of trading volume maximum account for the 92.4% of whole portfolio, and these are exactly high frequency business.Its
His 104 kinds of business amount to and only account for the 7.8% of portfolio, and these are low frequency business.2) in high frequency business, each business is analyzed
Standardized work point, analyzes similar can the merging of which flow process.The flow process common ground of analytic induction low frequency business again, to the greatest extent
Amount is merged into a small amount of flow process.
S7, run the service terminal of site according to described high frequency business and low frequency business setting.By high frequency business and low
Frequently business go deep into statistical analysis, in conjunction with the feature of all kinds of business, using various Possum and facility to substitute site had originally
The part work manually carried out, as billing machine supports that customer self-service processes all kinds of bill operations, and for example moves PAD and supports visitor
Family is self-service to complete to open an account, open card, contract, terminate an agreement, Modify password, purchase financing etc. business.The input of all kinds of Possums makes
With making substantial amounts of originally being changed by the business of counter shop assistant service be completed by customer self-service, this quantity being substantially reduced site teller and business
Taking of area, thus can build the operation site of lightness.So, fortune is determined by the classification of high frequency business and low frequency business
The distributed number of battalion's site service terminal and the planning of terminal type, significantly reduce the one-tenth of operation site related service terminal
This problem.
See the structured flowchart of a kind of lightness operation processing means 100 that Fig. 2, Fig. 2 provide, this lightness for the present invention
Operation processing means 100 is arranged in the banking system of backstage, is realized by computer software, is used for processing each operation node and sends out
The business information returned.This lightness operation processing means 100 includes that voucher receiver module 1, OCR identification module 2, outsourcing forward
Module 3, examination & verification correction verification module 4 and inspection authentication module 5.
Voucher receiver module 1 is used for receiving credential information；
For described credential information carries out OCR, OCR identification module 2 identifies that the business to identify described credential information is wanted
Prime information；
Outer packet forward module 3 for described business factor information being sent to outsourcing operating system, described outsourcing operation system
System responds described business factor information and returns auditing result；
Examination & verification correction verification module 4 is for using automatic checkout system to verify the auditing result returned；
Check the authentication module 5 auditing result after checking verification and described business factor information, and to described business
The key business node preset in key element is verified.
Preferably, this lightness operation processing means also includes voucher statistical module.
Voucher statistical module is used for adding up described credential information, is divided into high frequency business and low frequency industry according to business occurrence frequency
Business.
In sum, the main technical schemes of the present invention includes:
1, business sorting technique, the frequency occurred by business is divided into high frequency business and low frequency business.
2, lightness foreground, most of business have only to scanning business required information and fill in contact method when accepting.
3, use the automatic engine such as OCR identifications, data check, make qualified business accept upload after can be extremely short
Time can process by finishing service.
4, specialty outsourcing, individually detaches the low-risk service node taking most time and workload, is contracted out to manpower
Lower-cost specialty outsourcing center processes.
5, business high to technical ability needed for operation and authority is focused on by concentrative operation, be more beneficial for identify risk and
Efficient use manpower.
Above in conjunction with accompanying drawing, embodiments of the invention are described, but the invention is not limited in above-mentioned concrete
Embodiment, above-mentioned detailed description of the invention is only schematic rather than restrictive, those of ordinary skill in the art
Under the enlightenment of the present invention, in the case of without departing from present inventive concept and scope of the claimed protection, it may also be made that a lot
Form, within these belong to the protection of the present invention.
Claims (9)
1. a lightness operation processing method, it is characterised in that including:
Receive credential information and/or image information and/or service request；
Described credential information and/or image information and/or service request are carried out OCR identify to identify business factor information；
Described business factor information being sent to outsourcing operating system, described outsourcing operating system responds described business factor information
And return auditing result；
Use automatic checkout system that the auditing result returned is verified；
Check the auditing result after verification and described business factor information, and to the key business joint preset in described business factor
Point is verified.
Lightness the most according to claim 1 operation processing method, it is characterised in that the step of described reception credential information
In, voucher is scanned by runing site and/or takes pictures and/or upload pictures, to form described credential information.
Lightness the most according to claim 2 operation processing method, it is characterised in that described described credential information is carried out
OCR identifies that the step of the business factor information to identify described credential information includes:
To being scanned and/or taking pictures and/or the credential information of upload pictures carries out OCR identification；
Determine the business factor information of described credential information, described business factor information include class of business, voucher kind and with
Card mark.
Lightness the most according to claim 1 operation processing method, it is characterised in that described employing automatic checkout system pair
The step that the auditing result returned carries out verifying includes:
Receive described auditing result and described business factor；
Use described automatic checkout system that described auditing result is verified；
By OCR identify business factor information with verify after auditing result contrast.
Lightness the most according to claim 1 operation processing method, it is characterised in that the examination & verification knot after described inspection verification
Fruit and described business factor information, and the step verified of key business node preset in described business factor is included:
Checking whether the auditing result after verification and described business factor information exist exception, if existing, then described business being wanted
The first terminal that prime information goes to preset carries out processing and going to next step, if not existing, then goes to next step；
Verify whether the key business node preset in described business factor exists exception, if existing, then by described key business
The second terminal that node goes to preset carries out processing and going to next step, if not existing, then goes to next step；
The business core system of calling carries out book keeping operation process.
Lightness the most according to claim 1 operation processing method, it is characterised in that also include:
Add up described credential information, be divided into high frequency business and low frequency business according to business occurrence frequency.
Lightness the most according to claim 6 operation processing method, it is characterised in that also include:
The service terminal of site is runed according to described high frequency business and low frequency business setting.
8. a lightness operation processing means, it is characterised in that including:
Voucher receiver module, is used for receiving credential information；
For described credential information carries out OCR, OCR identification module, identifies that the business factor to identify described credential information is believed
Breath；
Outer packet forward module, for described business factor information being sent to outsourcing operating system, described outsourcing operating system is rung
Answer described business factor information and return auditing result；
Examination & verification correction verification module, for using automatic checkout system to verify the auditing result returned；
Check authentication module, the auditing result after checking verification and described business factor information, and to described business factor
In preset key business node verify.
Lightness the most according to claim 8 operation processing means, it is characterised in that also include:
Voucher statistical module, is used for adding up described credential information, is divided into high frequency business and low frequency business according to business occurrence frequency.
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| CN110033168A (en) * | 2019-03-12 | 2019-07-19 | 平安普惠企业管理有限公司 | A kind of order allocation method and relevant device based on data processing |
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| CN112330288A (en) * | 2020-11-09 | 2021-02-05 | 东方蓝天钛金科技有限公司 | Intelligent enterprise verification and marketing system and verification and marketing method thereof |
| CN112819595A (en) * | 2021-01-13 | 2021-05-18 | 中国建设银行股份有限公司 | Method and device for intelligent disposal of certificate risk |
| CN113657863A (en) * | 2021-08-23 | 2021-11-16 | 交通银行股份有限公司 | Centralized operation processing system and method thereof |
| CN114066467A (en) * | 2021-11-18 | 2022-02-18 | 中国银行股份有限公司 | Transaction authorization method and device, electronic equipment and storage medium |
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| CN112001640A (en) * | 2020-08-26 | 2020-11-27 | 中国银行股份有限公司 | Method and system for centralized and parallel processing of counter transactions of commercial bank |
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Application publication date: 20161116 |