CN106022562A - Management system based on intelligent tourism and method - Google Patents
Management system based on intelligent tourism and method Download PDFInfo
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- CN106022562A CN106022562A CN201610294876.0A CN201610294876A CN106022562A CN 106022562 A CN106022562 A CN 106022562A CN 201610294876 A CN201610294876 A CN 201610294876A CN 106022562 A CN106022562 A CN 106022562A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
Abstract
The invention relates to a management system based on intelligent tourism and a method. The whole system is divided into an infrastructure layer, a resource layer, an application support layer and an application system layer. The application system layer comprises a tourism electronic contract management system, a tourism itinerary plan management system, a tourist complaint management system and a tourism e-government affair monitoring system. The cloud platform service of the tourism quality management system and an intelligent tourism quality management system construction method are realized. The system and the method have the advantages that new technologies such as cloud computing, Internet of Things and the like are used; through Internet or mobile internet and with the help of portable terminal Internet devices, the information of tourism resources, economy, activities, tourists and other aspects are actively perceived and timely released, so that people can keep abreast of the information to timely arrange and adjust work and tourism programs; various types of tourism information is intelligently perceived and conveniently used; and high-quality services are realized through convenient means.
Description
Technical field
The present invention relates to a kind of tour management system, particularly relate to a kind of management system and method based on smart travel.
Background technology
The Eleventh Five-Year Plan period, domestic travel is further developed, and has firmly established the principal status of public economy in the industry, tourism
The constant being consumed in consumption of resident rises, and has played important function, it is ensured that the Eleventh Five-Year Plan phase in the strategy of expanding domestic demand
Between China's tourist industry steady and rapid growth.2009, China's revenue from domestic tourism broke through 1 trillion yuan.2010, domestic trip of China
Visitor's number is expected to be 21.5 hundred million person-times, increases nearly 1,000,000,000 person-times than 2005；Revenue from domestic tourism 1.15 trillion yuan, ratio 2005
Increasing more than 6,200 hundred million yuan, revenue from domestic tourism accounts for the ratio of total income of tourist and is risen to 79.9% by 68.8% in 2005；Resident
Go on a tour rate 1.4, increased by 0.5 than 2005.Tourism has become as the life style that the people is important, has effectively promoted the people
Quality strengthening and quality of life promote.
Turn to scientific and technological progress and the innovation of modern commercial pattern represented with information, tourist industry transition and upgrade will be promoted.
Along with information technology and the development of kownledge economy, with the new technique of modernization, new equipment transformation and lifting tourist industry, become
The new trend of new period tourism development.In this process, science and technology not only creates the newest tourism industry situation with new
Tourism demand, guide new tourism consumption, also will greatly promote method of service innovation and business model innovate.One section from now on
In period, information technology will apply to the every aspect of tourism development more widely.The most carrying out " three nets melt
Close ", will promote that the information between heterogeneous networks is compatible, it is achieved sharing of Internet resources, this will change tradition to a great extent
Tourism consumption mode, tourism operation mode and Destination Management mode, will promote the tourist industry operational mode to modern service industry
Development, promotes tourist industry transition and upgrade.
Summary of the invention
The technical problem to be solved is to provide a kind of management system and method based on smart travel, solves existing
Technical problem.
The technical scheme is that a kind of management system based on smart travel and side
Method, total system is divided into: infrastructure layer, resource layer, application supporting layer, application system level；Described application system level includes: trip
Trip electronic contract management system, tour itinerary management system, visitor's complaint management system, the supervision of tourism electric government affairs is
System；Thus realize tourism quality management system cloud platform service, the method building smart travel quality management system；Described system
System is provided with open communication interface, is entered with each sub-control system by RS232, data base or TCP/IP mode API protocol interface
Row is integrated；Each subsystem, centered by respective master control system, works alone, simultaneously by integrated organic with other subsystem
Ground collaborative work, linkage are taken precautions against, and constitute a complete Destination Management and service system.
Further: described resource layer provide concentrate data access, including data cube computation control, database security control and
Database Systems；The data access of described concentration can share the information such as relevant connection when a large number of users simultaneously and concurrently accesses,
Thus improving efficiency, the database security of concentration controls, and makes any database access from the Internet all have to pass through pressure
Safety management, do not allow the behavior directly accessed the database, stop potential safety hazard.
Further: described application layer, by providing unified database service interface, provides service for each application system, should
Can be website, FTP client FTP, Web service and other application with the performance of system, and be taken with load balancing by catalogue
Business provides unified load balancing service.
Further: described tourism electric contract management system, including: authorized by state, have digital certificate service and permitted
The Electronic Signature that the Third Party Authentication mechanism that can demonstrate,prove authorizes, is protected by " People's Republic of China's law of electronic signature ", by electronics label
Chapter accesses tourism electric contract management system, protects tourism electric contract by law.
Further: described tour itinerary management system includes: tour itinerary carries out making a report on to relevant department,
Put on record, inquire about；Described making a report on, put on record, inquire about, it is filled in tour schedule scheme of arrangement list by travel agency, is committed to cloud computing
Platform service is centrally generated Quick Response Code tour schedule scheme of arrangement list, and in cloud computing platform service centre, tour itinerary is put on record
Center is after relevant supervision of law enforcement department puts on record, and the stroke plan after putting on record is downloaded for visitor, printed and discern the false from the genuine.
Further: described visitor's complaint management system include contractual fraud complaint, service quality in tourism satisfaction investigation,
Complaint, suggestion, price deception complaint, arbitrary imposition of fees phenomenon complaint, tour itinerary change complaint without reason and put on record；Described
Investigate, complain, putting on record of advising, cloud computing platform service putting on record is centrally generated investigation, complains, advises questionnaire, visitor exist
On mobile applications in mobile device, website or to be committed to cloud computing platform service after answering a question on other equipment standby
Case revenue centre is to the method carrying out putting on record about supervision of law enforcement department.
Further: described tourism electric government affairs supervisory systems includes: visitor complains real-time statistics, Travel Agency Service's mass
Supervision and management, tour itinerary arrangement examine, travel agency carried out Electronic Signature granting, to the examination of electronic contract,
To the arbitrary imposition of fees supervision and management of phenomenon, travel agency's out-clique quantity real-time statistics, tourist famous-city visitor's quantity real-time statistics.
The invention has the beneficial effects as follows: utilize the new technique such as cloud computing, Internet of Things, by the Internet or mobile Internet,
By portable terminal equipment for surfing the net, the information of the aspects such as active perception tourist resources, economy, activity and traveller is also sent out in time
Cloth, allows people can understand these information in time, arranges in time and adjusts work and tour plan, thus reaching all kinds of tourisms
The Intellisense of information, the convenient effect utilized, realize more quality services by means easily.
Accompanying drawing explanation
Fig. 1 is present configuration schematic diagram.
Detailed description of the invention
Being described principle and the feature of the present invention below in conjunction with accompanying drawing, example is served only for explaining the present invention, not uses
In limiting the scope of the present invention.
As it is shown in figure 1, a kind of management system and method based on smart travel, total system is divided into: infrastructure layer, money
Active layer, application supporting layer, application system level；Described application system level includes: tourism electric contract management system, tour schedule meter
Draw management system, visitor's complaint management system, tourism electric government affairs supervisory systems；Thus realize tourism quality management system cloud and put down
Platform services, the method building smart travel quality management system；Described system is provided with open communication interface, by RS232,
Data base or TCP/IP mode API protocol interface carry out integrated with each sub-control system；Each subsystem is with respective master control system
Centered by system, work alone, simultaneously by integrated with the organically collaborative work of other subsystem, linkage take precautions against, constitute one complete
Whole Destination Management and service system.
Described resource layer provides the data access concentrated, and controls and data including Data Connection Pool control, database security
Storehouse system；The data access of described concentration can share the information such as relevant connection when a large number of users simultaneously and concurrently accesses, thus
Improving efficiency, the database security of concentration controls, and makes any database access from the Internet all have to pass through compulsory peace
Full management, does not allows the behavior directly accessed the database, stops potential safety hazard.
Described application layer, by providing unified database service interface, provides service, application system for each application system
Performance can be website, FTP client FTP, Web service and other application, and provided by catalogue and load balancing service
Unified load balancing service.
Described tourism electric contract management system, including: authorized by state, have the of digital certificate service licence
The Electronic Signature that tripartite certification authority authorizes, is protected by " People's Republic of China's law of electronic signature ", Electronic Signature is accessed trip
Trip electronic contract management system, protects by law tourism electric contract.
Described tour itinerary management system includes: tour itinerary carries out making a report on to relevant department, put on record, looks into
Ask；Described making a report on, put on record, inquire about, it is filled in tour schedule scheme of arrangement list by travel agency, is committed to cloud computing platform service
It is centrally generated Quick Response Code tour schedule scheme of arrangement list, puts center on record to having at cloud computing platform service centre tour itinerary
After pass supervision of law enforcement department puts on record, the stroke plan after putting on record is downloaded for visitor, is printed and discern the false from the genuine.
Described visitor's complaint management system includes contractual fraud complaint, service quality in tourism satisfaction investigation, complains, builds
View, price deception are complained, arbitrary imposition of fees phenomenon is complained, tour itinerary changes complaint without reason and puts on record；Described investigation, throwing
Tell, putting on record of advising, cloud computing platform service putting on record is centrally generated investigation, complains, advises questionnaire, by visitor in mobile device
On mobile applications, on website or in the minds of being committed to during cloud computing platform service is put on record after answering a question on other equipment
The heart is to the method carrying out putting on record about supervision of law enforcement department.
Described tourism electric government affairs supervisory systems includes: visitor complains real-time statistics, Travel Agency Service's quality surveillance pipe
Reason, tour itinerary arrangement examine, travel agency carry out the granting of Electronic Signature, to the examination of electronic contract, to random receipts
Take the supervision and management of phenomenon, travel agency's out-clique quantity real-time statistics, tourist famous-city visitor's quantity real-time statistics.
The foregoing is only presently preferred embodiments of the present invention, not in order to limit the present invention, all spirit in the present invention and
Within principle, any modification, equivalent substitution and improvement etc. made, should be included within the scope of the present invention.
Claims (7)
1. a management system and method based on smart travel, it is characterised in that: total system is divided into: infrastructure layer, money
Active layer, application supporting layer, application system level；Described application system level includes: tourism electric contract management system, tour schedule meter
Draw management system, visitor's complaint management system, tourism electric government affairs supervisory systems；Thus realize tourism quality management system cloud and put down
Platform services, the method building smart travel quality management system；Described system is provided with open communication interface, by RS232,
Data base or TCP/IP mode API protocol interface carry out integrated with each sub-control system；Each subsystem is with respective master control system
Centered by system, work alone, simultaneously by integrated with the organically collaborative work of other subsystem, linkage take precautions against, constitute one complete
Whole Destination Management and service system.
A kind of management system and method based on smart travel, it is characterised in that: described resource layer
The data access concentrated is provided, controls and Database Systems including data cube computation control, database security；The data of described concentration
Access can share the information such as relevant connection when a large number of users simultaneously and concurrently accesses, thus improves efficiency, the data base of concentration
Security control, makes any database access from the Internet all have to pass through compulsory safety management, does not allow directly to access
The behavior of data base, stops potential safety hazard.
A kind of management system and method based on smart travel, it is characterised in that: described application layer
By the database service interface that offer is unified, providing service for each application system, the performance of application system can be website, visitor
Family end system, Web service and other application, and provide unified load balancing service by catalogue and load balancing service.
4. according to the arbitrary described a kind of management system and method based on smart travel of claims 1 to 3, it is characterised in that: institute
The tourism electric contract management system stated includes: authorized by state, has the Third Party Authentication machine of digital certificate service licence
The Electronic Signature of structure mandate, is protected by " People's Republic of China's law of electronic signature ", Electronic Signature accesses tourism electric contract
Management system, protects by law tourism electric contract.
5. according to the arbitrary described a kind of management system and method based on smart travel of claims 1 to 3, it is characterised in that: institute
The tour itinerary management system stated includes: tour itinerary carries out making a report on to relevant department, put on record, inquires about；Described
Making a report on, put on record, inquire about, it is filled in tour schedule scheme of arrangement list by travel agency, is committed to cloud computing platform service centre and generates
Quick Response Code tour schedule scheme of arrangement list, puts center on record to relevant law enforcement pipe at cloud computing platform service centre tour itinerary
After reason department puts on record, the stroke plan after putting on record is downloaded for visitor, is printed and discern the false from the genuine.
6. according to the arbitrary described a kind of management system and method based on smart travel of claims 1 to 3, it is characterised in that: institute
The visitor's complaint management system stated includes: contractual fraud complaint, service quality in tourism satisfaction investigation, complain, advise, price is taken advantage of
Swindleness is complained, arbitrary imposition of fees phenomenon is complained, tour itinerary changes complaint without reason and puts on record；Described investigation, complain, advise
Put on record, cloud computing platform service putting on record is centrally generated investigation, complains, advises questionnaire, by visitor's movement on the mobile apparatus
It is committed to cloud computing platform service after answering a question on application program, website or other equipment and puts revenue centre on record to relevant
The method that supervision of law enforcement department carries out putting on record.
7. according to the arbitrary described a kind of management system and method based on smart travel of claims 1 to 3, it is characterised in that: institute
The tourism electric government affairs supervisory systems stated includes: visitor complains real-time statistics, Travel Agency Service's quality supervision and control, tour schedule
Plan arranges to examine, carry out travel agency the granting of Electronic Signature, to the examination of electronic contract, supervision to arbitrary imposition of fees phenomenon
Management, travel agency's out-clique quantity real-time statistics, tourist famous-city visitor's quantity real-time statistics.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201610294876.0A CN106022562A (en) | 2016-05-05 | 2016-05-05 | Management system based on intelligent tourism and method |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610294876.0A CN106022562A (en) | 2016-05-05 | 2016-05-05 | Management system based on intelligent tourism and method |
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| CN106022562A true CN106022562A (en) | 2016-10-12 |
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| CN201610294876.0A Pending CN106022562A (en) | 2016-05-05 | 2016-05-05 | Management system based on intelligent tourism and method |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106709828A (en) * | 2017-02-22 | 2017-05-24 | 山东浪潮云服务信息科技有限公司 | Cloud computing technology-based smart travel guide system |
| CN107153693A (en) * | 2017-05-05 | 2017-09-12 | 江苏未至科技股份有限公司 | A kind of method and device of management information |
| CN107358549A (en) * | 2017-07-06 | 2017-11-17 | 泉州市云旅旅游开发有限公司 | The full industry situation data center management system of whole process tourism |
| CN110598154A (en) * | 2019-09-16 | 2019-12-20 | 新疆银狐数据科技有限公司 | Tourism comprehensive statistics big data platform based on fusion of multi-channel data |
| CN113657792A (en) * | 2021-08-24 | 2021-11-16 | 岳阳天赋文化旅游有限公司 | Scenic spot management operation system and method |
Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103679387A (en) * | 2013-12-25 | 2014-03-26 | 柳州市圣诺科技有限公司 | Intelligent tourism management system |
-
2016
- 2016-05-05 CN CN201610294876.0A patent/CN106022562A/en active Pending
Patent Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103679387A (en) * | 2013-12-25 | 2014-03-26 | 柳州市圣诺科技有限公司 | Intelligent tourism management system |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106709828A (en) * | 2017-02-22 | 2017-05-24 | 山东浪潮云服务信息科技有限公司 | Cloud computing technology-based smart travel guide system |
| CN107153693A (en) * | 2017-05-05 | 2017-09-12 | 江苏未至科技股份有限公司 | A kind of method and device of management information |
| CN107358549A (en) * | 2017-07-06 | 2017-11-17 | 泉州市云旅旅游开发有限公司 | The full industry situation data center management system of whole process tourism |
| CN110598154A (en) * | 2019-09-16 | 2019-12-20 | 新疆银狐数据科技有限公司 | Tourism comprehensive statistics big data platform based on fusion of multi-channel data |
| CN113657792A (en) * | 2021-08-24 | 2021-11-16 | 岳阳天赋文化旅游有限公司 | Scenic spot management operation system and method |
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Application publication date: 20161012 |