CN103679387A - Intelligent tourism management system - Google Patents
Intelligent tourism management system Download PDFInfo
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- CN103679387A CN103679387A CN201310730708.8A CN201310730708A CN103679387A CN 103679387 A CN103679387 A CN 103679387A CN 201310730708 A CN201310730708 A CN 201310730708A CN 103679387 A CN103679387 A CN 103679387A
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Abstract
The invention relates to an intelligent tourism management system. The whole system is divided into an infrastructure layer, a resource layer, an application support layer and an application system layer. The application system layer comprises a traveling electronic contract management system, an itinerary plan management system, a tourist complaint management system and a traveling e-government affair supervisory system. Accordingly, cloud platform service of a tourism quality management system and a method for establishing an intelligent tourism quality management system are achieved. The intelligent tourism management system has the advantages of utilizing cloud computing, internet of things and other new techniques to actively sense information on the aspects of tourism resources, economy, activities, tourists and the like and timely issue the information through the internet or a mobile internet and a portable terminal internet-surfing device, enabling people to timely know the information and arrange and adjust work and traveling plans, accordingly achieving the effects of intelligently sensing and conveniently utilizing various tourism information and achieving high-quality service through a convenient means.
Description
Technical field
The present invention relates to a kind of tour management system, relate in particular to a kind of wisdom tour management system.
Background technology
The Eleventh Five-Year Plan period, domestic travel is further developed, and has firmly established the principal status of public economy in industry, and tourism consumption continues to rise in the ratio of consumption of resident, in the strategy of expanding domestic demand, bring into play vital role, guaranteed the Eleventh Five-Year Plan period China's tourist industry steady and rapid growth.2009, China's revenue from domestic tourism broke through 1 trillion yuan.2010, China's domestic travel number was expected to be 21.5 hundred million person-times, than 2005, increased nearly 1,000,000,000 person-times; Revenue from domestic tourism 1.15 trillion yuan, increased more than 6,200 hundred million yuan than 2005, the ratio that revenue from domestic tourism accounts for total income of tourist by 2005 68.8% rise to 79.9%; Resident's rate 1.4 of going on a tour, increased by 0.5 than 2005.Tourism has become the important life style of the people, has effectively promoted the raising of people's quality and quality of life and has promoted.
With information, turn to the scientific-technical progress of representative and the innovation of modern commercial pattern, will promote tourist industry upgrading transition.Along with the development of infotech and kownledge economy, with modern new technology, new equipment transformation and lifting tourist industry, becoming the new trend of new period tourism development.In this process, science and technology not only creates a large amount of new tourism industry situations and new tourism demand, guides new tourism consumption, also will greatly promote method of service innovation and business model innovation.From now on one period, infotech will apply to the every aspect of tourism development more widely." integration of three networks " particularly carried out, to promote that the information between heterogeneous networks is compatible, realize sharing of Internet resources, this will change traditional tourism consumption mode, tourism operation mode and Destination Management mode to a great extent, by promoting the operational mode development of tourist industry to modern service industry, promote tourist industry upgrading transition.
Summary of the invention
Technical matters to be solved by this invention is to provide a kind of wisdom tour management system, solves existing technical matters.
The technical scheme that the present invention solves the problems of the technologies described above is as follows: a kind of wisdom tour management system, and total system is divided into: infrastructure layer, resource layer, application supporting layer, application system level; Described application system level comprises: tourism electric contract management system, tour itinerary management system, visitor's complaint management system, tourism electric government affairs supervisory systems; Thereby realize tourism quality control system cloud platform service, build the method for wisdom tourism quality management system; Described system is provided with open communication interface, by RS232, database or TCP/IP mode API protocol interface and each sub-control system, undertaken integrated; Each subsystem, centered by master control system separately, works alone, and takes precautions against by integrated with the organically collaborative work of other subsystem, interlock simultaneously, forms a complete Destination Management and service system.
Further: described resource layer provides concentrated data access, comprise that data connect control, database security is controlled and Database Systems; Described concentrated data access can be shared the information such as relevant connection during Concurrency Access at a large number of users simultaneously, thereby raise the efficiency, concentrated database security is controlled, make any database access from internet all necessary through compulsory safety management, do not allow the behavior of direct accessing database, stop potential safety hazard.
Further: described application layer is by providing unified database service interface, for each application system provides service, the performance of application system can be website, client, Web service and other application, and provides unified load balancing service by catalogue and load balancing service.
Further: described tourism electric contract management system; comprise: authorized by state; the Electronic Signature that has the Third Party Authentication mechanism mandate of digital certificate service licence; protected by the law of electronic signature > > of the < < People's Republic of China (PRC); Electronic Signature is accessed to tourism electric contract management system, tourism electric contract is protected by law.
Further: described tour itinerary management system comprises: tour itinerary is made a report on, puts on record, inquired about to relevant department; Described makes a report on, puts on record, inquires about, tour schedule scheme of arrangement list is filled in by Qi You travel agency, be committed to cloud computing platform service centre and generate Quick Response Code tour schedule scheme of arrangement list, at cloud computing platform service centre tour itinerary, put on record after the relevant supervision of law enforcement of middle mind-set department puts on record, the stroke plan after putting on record is downloaded, is printed and discern the false from the genuine for visitor.
Further: described visitor's complaint management system comprises that contractual fraud complaint, service quality in tourism satisfaction investigation, complaint, suggestion, price swindle are complained, arbitrary imposition of fees phenomenon is complained, tour itinerary changes without reason to complain and puts on record; Putting on record of described investigation, complaint, suggestion, by cloud computing platform service, being put on record, center generates investigation, complains, suggestion questionnaire, on the mobile applications by visitor on mobile device, website or other equipment on be committed to the cloud computing platform service method that revenue centre puts on record to relevant supervision of law enforcement department of putting on record after answering a question.
Further: described tourism electric government affairs supervisory systems comprises: visitor complain real-time statistics, travel agency's service quality supervision and management, tour itinerary arrangement examination, to travel agency carry out the granting of Electronic Signature, to the examination of electronic contract, supervision and management, the travel agency of arbitrary imposition of fees phenomenon are gone out to a quantity real-time statistics, tourism destination visitor's quantity real-time statistics.
The invention has the beneficial effects as follows: utilize the new technologies such as cloud computing, Internet of Things, by internet or mobile Internet, by portable terminal equipment for surfing the net, the information of the aspects such as active perception tourist resources, economy, activity and traveller in time issue, allow people can understand in time these information, arrange in time and adjustment work and tour plan, thereby reach the Intellisense to all kinds of travel informations, the convenient effect of utilizing, by means easily, realize quality services more.
Accompanying drawing explanation
Fig. 1 is structural representation of the present invention.
Embodiment
Below in conjunction with accompanying drawing, principle of the present invention and feature are described, example, only for explaining the present invention, is not intended to limit scope of the present invention.
As shown in Figure 1, a kind of wisdom tour management system, total system is divided into: infrastructure layer, resource layer, application supporting layer, application system level; Described application system level comprises: tourism electric contract management system, tour itinerary management system, visitor's complaint management system, tourism electric government affairs supervisory systems; Thereby realize tourism quality control system cloud platform service, build the method for wisdom tourism quality management system; Described system is provided with open communication interface, by RS232, database or TCP/IP mode API protocol interface and each sub-control system, undertaken integrated; Each subsystem, centered by master control system separately, works alone, and takes precautions against by integrated with the organically collaborative work of other subsystem, interlock simultaneously, forms a complete Destination Management and service system.
Described resource layer provides concentrated data access, comprises that Data Connection Pool is controlled, database security is controlled and Database Systems; Described concentrated data access can be shared the information such as relevant connection during Concurrency Access at a large number of users simultaneously, thereby raise the efficiency, concentrated database security is controlled, make any database access from internet all necessary through compulsory safety management, do not allow the behavior of direct accessing database, stop potential safety hazard.
Described application layer is by providing unified database service interface, for each application system provides service, the performance of application system can be website, client, Web service and other application, and provides unified load balancing service by catalogue and load balancing service.
Described tourism electric contract management system; comprise: authorized by state; the Electronic Signature that has the Third Party Authentication mechanism mandate of digital certificate service licence; protected by the law of electronic signature > > of the < < People's Republic of China (PRC); Electronic Signature is accessed to tourism electric contract management system, tourism electric contract is protected by law.
Described tour itinerary management system comprises: tour itinerary is made a report on, puts on record, inquired about to relevant department; Described makes a report on, puts on record, inquires about, tour schedule scheme of arrangement list is filled in by Qi You travel agency, be committed to cloud computing platform service centre and generate Quick Response Code tour schedule scheme of arrangement list, at cloud computing platform service centre tour itinerary, put on record after the relevant supervision of law enforcement of middle mind-set department puts on record, the stroke plan after putting on record is downloaded, is printed and discern the false from the genuine for visitor.
Described visitor's complaint management system comprises that contractual fraud complaint, service quality in tourism satisfaction investigation, complaint, suggestion, price swindle are complained, arbitrary imposition of fees phenomenon is complained, tour itinerary changes without reason to complain and puts on record; Putting on record of described investigation, complaint, suggestion, by cloud computing platform service, being put on record, center generates investigation, complains, suggestion questionnaire, on the mobile applications by visitor on mobile device, website or other equipment on be committed to the cloud computing platform service method that revenue centre puts on record to relevant supervision of law enforcement department of putting on record after answering a question.
Described tourism electric government affairs supervisory systems comprises: visitor complain real-time statistics, travel agency's service quality supervision and management, tour itinerary arrangement examination, to travel agency carry out the granting of Electronic Signature, to the examination of electronic contract, supervision and management, the travel agency of arbitrary imposition of fees phenomenon are gone out to a quantity real-time statistics, tourism destination visitor's quantity real-time statistics.
The foregoing is only preferred embodiment of the present invention, in order to limit the present invention, within the spirit and principles in the present invention not all, any modification of doing, be equal to replacement, improvement etc., within all should being included in protection scope of the present invention.
Claims (7)
1. a wisdom tour management system, is characterized in that: total system is divided into: infrastructure layer, resource layer, application supporting layer, application system level; Described application system level comprises: tourism electric contract management system, tour itinerary management system, visitor's complaint management system, tourism electric government affairs supervisory systems; Thereby realize tourism quality control system cloud platform service, build the method for wisdom tourism quality management system; Described system is provided with open communication interface, by RS232, database or TCP/IP mode API protocol interface and each sub-control system, undertaken integrated; Each subsystem, centered by master control system separately, works alone, and takes precautions against by integrated with the organically collaborative work of other subsystem, interlock simultaneously, forms a complete Destination Management and service system.
2. a kind of wisdom tour management system according to claim 1, is characterized in that: described resource layer provides concentrated data access, comprise data connect control, database security controls and Database Systems; Described concentrated data access can be shared the information such as relevant connection during Concurrency Access at a large number of users simultaneously, thereby raise the efficiency, concentrated database security is controlled, make any database access from internet all necessary through compulsory safety management, do not allow the behavior of direct accessing database, stop potential safety hazard.
3. a kind of wisdom tour management system according to claim 1, it is characterized in that: described application layer is by providing unified database service interface, for each application system provides service, the performance of application system can be website, client, Web service and other application, and provides unified load balancing service by catalogue and load balancing service.
4. according to the arbitrary described a kind of wisdom tour management system of claims 1 to 3; it is characterized in that: described tourism electric contract management system comprises: authorized by state; the Electronic Signature that has the Third Party Authentication mechanism mandate of digital certificate service licence; protected by the law of electronic signature > > of the < < People's Republic of China (PRC); Electronic Signature is accessed to tourism electric contract management system, tourism electric contract is protected by law.
5. according to the arbitrary described a kind of wisdom tour management system of claims 1 to 3, it is characterized in that: described tour itinerary management system comprises: tour itinerary is made a report on, puts on record, inquired about to relevant department; Described makes a report on, puts on record, inquires about, tour schedule scheme of arrangement list is filled in by Qi You travel agency, be committed to cloud computing platform service centre and generate Quick Response Code tour schedule scheme of arrangement list, at cloud computing platform service centre tour itinerary, put on record after the relevant supervision of law enforcement of middle mind-set department puts on record, the stroke plan after putting on record is downloaded, is printed and discern the false from the genuine for visitor.
6. according to the arbitrary described a kind of wisdom tour management system of claims 1 to 3, it is characterized in that: described visitor's complaint management system comprises: contractual fraud complaint, service quality in tourism satisfaction investigation, complaint, suggestion, price swindle are complained, arbitrary imposition of fees phenomenon is complained, tour itinerary changes without reason to complain and puts on record; Putting on record of described investigation, complaint, suggestion, by cloud computing platform service, being put on record, center generates investigation, complains, suggestion questionnaire, on the mobile applications by visitor on mobile device, website or other equipment on be committed to the cloud computing platform service method that revenue centre puts on record to relevant supervision of law enforcement department of putting on record after answering a question.
7. according to the arbitrary described a kind of wisdom tour management system of claims 1 to 3, it is characterized in that: described tourism electric government affairs supervisory systems comprises: visitor complain real-time statistics, travel agency's service quality supervision and management, tour itinerary arrangement examination, to travel agency carry out the granting of Electronic Signature, to the examination of electronic contract, supervision and management, the travel agency of arbitrary imposition of fees phenomenon are gone out to a quantity real-time statistics, tourism destination visitor's quantity real-time statistics.
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Cited By (17)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104134115A (en) * | 2014-07-17 | 2014-11-05 | 南宁市锋威科技有限公司 | Intelligent traveling integrated service system |
| CN104463480A (en) * | 2014-12-17 | 2015-03-25 | 常熟市虞城国际旅行社有限公司 | Multifunctional passenger information management system |
| CN104899805A (en) * | 2015-06-11 | 2015-09-09 | 成都中科大旗软件有限公司 | Intelligent scenic spot open ecological platform based on cloud computing |
| CN104917815A (en) * | 2015-04-21 | 2015-09-16 | 武大吉奥信息技术有限公司 | Heterogeneous cloud isolation system and method for in-cloud GIS service computing |
| CN104966174A (en) * | 2015-07-24 | 2015-10-07 | 大连大学 | Tourism management system |
| CN105427208A (en) * | 2015-11-11 | 2016-03-23 | 镇江市高等专科学校 | Cloud computing based management method for smart travel management system |
| CN105447786A (en) * | 2015-11-11 | 2016-03-30 | 镇江市高等专科学校 | Cloud computing-based intelligent travel management system and method |
| CN105488747A (en) * | 2016-01-09 | 2016-04-13 | 北京中科云集科技有限公司 | Cloud platform-based tourist information electronic authentication method and system |
| CN105608643A (en) * | 2015-12-15 | 2016-05-25 | 广西金中软件有限公司 | Intelligent tourism integrated service management platform |
| CN105741197A (en) * | 2016-04-27 | 2016-07-06 | 广东赛翼智能科技股份有限公司 | Intelligent visiting management system for performing management through Internet |
| CN105787827A (en) * | 2016-04-28 | 2016-07-20 | 湖南美景创意文化建设有限公司 | Intelligent scenic spot informationized integrated management platform |
| CN106022562A (en) * | 2016-05-05 | 2016-10-12 | 云神科技投资股份有限公司 | Management system based on intelligent tourism and method |
| CN106339960A (en) * | 2016-08-25 | 2017-01-18 | 石张宇 | Intelligent tourist service system |
| CN106373043A (en) * | 2016-08-26 | 2017-02-01 | 成都鑫原羿天科技有限责任公司 | Tour information system based on big data |
| CN107516281A (en) * | 2017-08-10 | 2017-12-26 | 清远网软网络科技有限公司 | A kind of scenic spot smart travel guidance system |
| CN107767188A (en) * | 2017-11-14 | 2018-03-06 | 重庆兴韦度科技有限公司 | Digitize tourism service system |
| CN108537690A (en) * | 2018-02-07 | 2018-09-14 | 贵州观云易优游科技发展有限公司 | A kind of tour management system |
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Cited By (17)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104134115A (en) * | 2014-07-17 | 2014-11-05 | 南宁市锋威科技有限公司 | Intelligent traveling integrated service system |
| CN104463480A (en) * | 2014-12-17 | 2015-03-25 | 常熟市虞城国际旅行社有限公司 | Multifunctional passenger information management system |
| CN104917815A (en) * | 2015-04-21 | 2015-09-16 | 武大吉奥信息技术有限公司 | Heterogeneous cloud isolation system and method for in-cloud GIS service computing |
| CN104899805A (en) * | 2015-06-11 | 2015-09-09 | 成都中科大旗软件有限公司 | Intelligent scenic spot open ecological platform based on cloud computing |
| CN104966174A (en) * | 2015-07-24 | 2015-10-07 | 大连大学 | Tourism management system |
| CN105427208A (en) * | 2015-11-11 | 2016-03-23 | 镇江市高等专科学校 | Cloud computing based management method for smart travel management system |
| CN105447786A (en) * | 2015-11-11 | 2016-03-30 | 镇江市高等专科学校 | Cloud computing-based intelligent travel management system and method |
| CN105608643A (en) * | 2015-12-15 | 2016-05-25 | 广西金中软件有限公司 | Intelligent tourism integrated service management platform |
| CN105488747A (en) * | 2016-01-09 | 2016-04-13 | 北京中科云集科技有限公司 | Cloud platform-based tourist information electronic authentication method and system |
| CN105741197A (en) * | 2016-04-27 | 2016-07-06 | 广东赛翼智能科技股份有限公司 | Intelligent visiting management system for performing management through Internet |
| CN105787827A (en) * | 2016-04-28 | 2016-07-20 | 湖南美景创意文化建设有限公司 | Intelligent scenic spot informationized integrated management platform |
| CN106022562A (en) * | 2016-05-05 | 2016-10-12 | 云神科技投资股份有限公司 | Management system based on intelligent tourism and method |
| CN106339960A (en) * | 2016-08-25 | 2017-01-18 | 石张宇 | Intelligent tourist service system |
| CN106373043A (en) * | 2016-08-26 | 2017-02-01 | 成都鑫原羿天科技有限责任公司 | Tour information system based on big data |
| CN107516281A (en) * | 2017-08-10 | 2017-12-26 | 清远网软网络科技有限公司 | A kind of scenic spot smart travel guidance system |
| CN107767188A (en) * | 2017-11-14 | 2018-03-06 | 重庆兴韦度科技有限公司 | Digitize tourism service system |
| CN108537690A (en) * | 2018-02-07 | 2018-09-14 | 贵州观云易优游科技发展有限公司 | A kind of tour management system |
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Application publication date: 20140326 |