CN105913169A - Work order processing method and device - Google Patents
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Abstract
The invention discloses a work order processing method and a device. The method comprises steps that a to-be-processed work order pool is updated, and the to-be-processed work order pool is used for storing to-be-processed work orders; all the to-be-processed work orders are acquired from the to-be-processed work order pool, and each to-be-processed work order corresponds to one to-be-processed event; the time limit information corresponding to the to-be-processed event is determined, and the time limit information is used for describing an urgency degree of the corresponding to-be-processed event; according to the determined time limit information, all the to-be-processed work orders are ordered, and an order result is acquired. Through the method, a technical problem that untimely work order processing carried out by a worker can influence the work order processing flow and even delays work order time efficiency is solved.
Description
Technical field
The present invention relates to data processing field, in particular to a kind of worksheet method and device.
Background technology
At present, the worksheet mode that power system uses is: by the unification of main website of Surveillance center to corresponding work people
Member distributes work order.There is following defect in technique scheme: actively group of main website of Surveillance center (i.e. server) is single, work
Make personnel by the passive order of private client, and send all pending work orders of list sequential storage according to main website, but,
If staff processes not in time, worksheet flow process will be affected, in some instances it may even be possible to be delayed work order timeliness.
For the problems referred to above, effective solution is the most not yet proposed.
Summary of the invention
Embodiments provide a kind of worksheet method and device, at least to solve staff in correlation technique
Process work order not in time, worksheet flow process will be affected, in some instances it may even be possible to be delayed the technical problem of work order timeliness.
An aspect according to embodiments of the present invention, it is provided that a kind of worksheet method, including: update pending work order
Pond, wherein, above-mentioned pending trouble ticket pool is used for storing pending work order；All pending works are obtained from above-mentioned pending trouble ticket pool
Single, wherein, the corresponding pending event of each pending work order；Determine the timing information that each pending event is corresponding, its
In, timing information is for describing the emergency degree of the pending event of correspondence；According to the timing information determined, to above-mentioned institute
There is pending work order to be ranked up processing, obtain ranking results.
Further, according to the timing information determined, it is ranked up above-mentioned all pending work orders processing, is arranged
After sequence result, said method also includes: according to above-mentioned ranking results, determines that record in each pending work order treats successively
Positional information corresponding to working part；According to defined location information, show the navigation road corresponding with above-mentioned ranking results
Footpath.
Further, after obtaining all pending work orders from above-mentioned pending trouble ticket pool, said method also includes: really
Tool information required for fixed all pending events and accessory information.
Further, according to the timing information determined, it is ranked up above-mentioned all pending work orders processing, is arranged
After sequence result, said method also comprises determining that the event type that each pending event is corresponding, wherein, different things
Part type correspond to different importance rates；According to definite event type, adjust above-mentioned ranking results.
Further, according to definite event type, after adjusting above-mentioned ranking results, said method also includes:
Ranking results after adjusting arbitrarily selects two pending work orders, the respectively first pending work order and the second pending work order,
Wherein, in the ranking results after above-mentioned adjustment, before above-mentioned first pending work order comes above-mentioned second pending work order,
The corresponding first pending event of above-mentioned first pending work order, the corresponding second pending event of above-mentioned second pending work order；Obtain respectively
Take above-mentioned first pending work order and the timing information of above-mentioned second pending work order；According to the timing information obtained, it is judged that on
Whether the emergency degree stating the first pending event is less than the emergency degree of above-mentioned second pending event；In a case of no,
Above-mentioned first pending work order is turned list or process of cancelling the order.
Another aspect according to embodiments of the present invention, additionally provides a kind of work sheet processing device, including: updating block,
For updating pending trouble ticket pool, wherein, above-mentioned pending trouble ticket pool is used for storing pending work order；First acquiring unit, uses
In obtaining all pending work orders from above-mentioned pending trouble ticket pool, wherein, the corresponding pending event of each pending work order；
First determines unit, and for determining the timing information that each pending event is corresponding, wherein, it is right that timing information is used for describing
The emergency degree of the pending event answered；Sequencing unit, for according to the timing information determined, to above-mentioned all pending works
Singly it is ranked up processing, obtains ranking results.
Further, said apparatus also includes: second determines unit, for according to the timing information determined, to upper
State all pending work orders to be ranked up processing, after obtaining ranking results, according to above-mentioned ranking results, determine each successively
The positional information corresponding to pending event of record in pending work order；Display unit, is used for according to defined location information,
Show the guidance path corresponding with above-mentioned ranking results.
Further, said apparatus also includes: the 3rd determines unit, for obtaining institute from above-mentioned pending trouble ticket pool
After having pending work order, determine the tool information required for all pending events and accessory information.
Further, said apparatus also includes: the 4th determines unit, for according to the timing information determined, to upper
State all pending work orders to be ranked up processing, after obtaining ranking results, determine the event class that each pending event is corresponding
Type, wherein, different event types correspond to different importance rates；Adjustment unit, for according to the thing determined
Part type, adjusts above-mentioned ranking results.
Further, said apparatus also includes: select unit, for according to definite event type, adjusts above-mentioned
After ranking results, the ranking results after adjusting arbitrarily selects two pending work orders, the respectively first pending work order
With the second pending work order, wherein, in the ranking results after above-mentioned adjustment, above-mentioned first pending work order comes above-mentioned
Before two pending work orders, the corresponding first pending event of above-mentioned first pending work order, above-mentioned second pending work order correspondence second
Pending event；Second acquisition unit, for obtain respectively above-mentioned first pending work order and above-mentioned second pending work order time
Limit information；Judging unit, for according to the timing information obtained, it is judged that the emergency degree of above-mentioned first pending event is
The no emergency degree less than above-mentioned second pending event；Processing unit, in a case of no, treats above-mentioned first
Do work order to carry out turning list or process of cancelling the order.
In embodiments of the present invention, use the mode updating pending trouble ticket pool, by updating pending trouble ticket pool, wherein,
Pending trouble ticket pool is used for storing pending work order；All pending work orders are obtained from pending trouble ticket pool, wherein, each pending
The corresponding pending event of work order；Determining the timing information that each pending event is corresponding, wherein, timing information is used for retouching
State the emergency degree of the pending event of correspondence；According to the timing information determined, it is ranked up all pending work orders processing,
Obtain ranking results, the purpose of the pending work order that reached to upgrade in time, it is achieved thereby that prevent from affecting worksheet flow process,
The technique effect of the work order that avoids delay timeliness, and then solve staff in correlation technique and process work order not in time, just
Worksheet flow process can be affected, in some instances it may even be possible to be delayed the technical problem of work order timeliness.
Accompanying drawing explanation
Accompanying drawing described herein is used for providing a further understanding of the present invention, constitutes the part of the application, this
Bright schematic description and description is used for explaining the present invention, is not intended that inappropriate limitation of the present invention.At accompanying drawing
In:
Fig. 1 is the flow chart of a kind of optional worksheet method according to embodiments of the present invention；
Fig. 2 is the schematic diagram of a kind of optional work sheet processing device according to embodiments of the present invention.
Detailed description of the invention
In order to make those skilled in the art be more fully understood that the present invention program, below in conjunction with in the embodiment of the present invention
Accompanying drawing, is clearly and completely described the technical scheme in the embodiment of the present invention, it is clear that described embodiment
It is only the embodiment of a present invention part rather than whole embodiments.Based on the embodiment in the present invention, ability
The every other embodiment that territory those of ordinary skill is obtained under not making creative work premise, all should belong to
The scope of protection of the invention.
It should be noted that term " first " in description and claims of this specification and above-mentioned accompanying drawing, "
Two " it is etc. for distinguishing similar object, without being used for describing specific order or precedence.Should be appreciated that this
Sample use data can exchange in the appropriate case, in order to embodiments of the invention described herein can with except
Here the order beyond those illustrating or describing is implemented.Additionally, term " includes " and " having " and they
Any deformation, it is intended that cover non-exclusive comprising, such as, contain series of steps or the process of unit, side
Method, system, product or equipment are not necessarily limited to those steps or the unit clearly listed, but can include the clearest
List or for intrinsic other step of these processes, method, product or equipment or unit.
Embodiment 1
According to embodiments of the present invention, it is provided that the embodiment of the method for a kind of worksheet method, it should be noted that
Step shown in the flow chart of accompanying drawing can perform in the computer system of such as one group of computer executable instructions, and
And, although show logical order in flow charts, but in some cases, can be to be different from order herein
Step shown or described by execution.
Fig. 1 is the flow chart of a kind of optional worksheet method according to embodiments of the present invention, as it is shown in figure 1, should
Method comprises the steps:
Step S102, updates pending trouble ticket pool, and wherein, pending trouble ticket pool is used for storing pending work order；
Step S104, obtains all pending work orders from pending trouble ticket pool, and wherein, corresponding one of each pending work order is treated
Working part；
Step S106, determines the timing information that each pending event is corresponding, and wherein, timing information is for describing correspondence
The emergency degree of pending event；
All pending work orders, according to the timing information determined, are ranked up processing, obtain ranking results by step S108.
Include the work order in order pond being transferred in pending trouble ticket pool in time it should be noted that update pending trouble ticket pool,
And/or be transferred to do in trouble ticket pool by the work order being disposed in pending trouble ticket pool in time.
Wherein, pending event may is that electricity charge event, anomalous event and event of failure etc..Specifically, can be from work
Dan acts on behalf pond (the most pending pond) and obtains all of pending work order.For each pending event, it is desirable that
Solve in preset time period.Such as, electricity charge event is more important emergency, typically requires to solve in 2 hours；
Anomalous event is secondary important emergency, typically requires to solve in 48 hours；Event of failure is the most secondary important tight
Urgent thing part, solves in may be required in the time more than 48 hours.During enforcement, it is possible to use timing information conceptual description
The emergency degree of each pending event.Wherein, when sequence, can have according to time limit length and be short to long order to all
Pending work order is ranked up processing.
By in the embodiment of the present invention, use the mode updating pending trouble ticket pool, by updating pending trouble ticket pool, wherein,
Pending trouble ticket pool is used for storing pending work order；All pending work orders are obtained from pending trouble ticket pool, wherein, each pending
The corresponding pending event of work order；Determining the timing information that each pending event is corresponding, wherein, timing information is used for retouching
State the emergency degree of the pending event of correspondence；According to the timing information determined, it is ranked up all pending work orders processing,
Obtain ranking results, the purpose of the pending work order that reached to upgrade in time, it is achieved thereby that prevent from affecting worksheet flow process,
The technique effect of the work order that avoids delay timeliness, and then solve staff in correlation technique and process work order not in time, just
Worksheet flow process can be affected, in some instances it may even be possible to be delayed the technical problem of work order timeliness.
Alternatively, according to the timing information determined, it is ranked up all pending work orders processing, obtains ranking results
Afterwards, said method also includes: according to ranking results, determines that the pending event institute of record in each pending work order is right successively
The positional information answered；According to defined location information, show the guidance path corresponding with ranking results.
The scene of the accident is rushed in time, rapidly to process the pending event of record in each work order for the ease of staff,
During enforcement, after all charg`e d'affaires's work orders are sorted according to timing information, then obtain and according to corresponding to each pending event
Positional information, shows the guidance path corresponding with ranking results, to realize the purpose of navigation.
Alternatively, after obtaining all pending work orders from pending trouble ticket pool, said method also comprises determining that all
Tool information required for pending event and accessory information.
In time, effectively process each pending event for the ease of staff, instrument and accessory prompt facility can be set.
Specifically, the instrument corresponding to each pending work order and accessory can be added up the most respectively, in all pending works of comprehensive statistics
Instrument corresponding to list and accessory, so, it is simple to instrument that staff prepares to need to carry and accessory and quantity thereof.
And for for the pending work order being presently processing, then can individually show instrument and the accessory information of its correspondence, this
Sample, it is simple to staff improves work efficiency.
Alternatively, according to the timing information determined, it is ranked up all pending work orders processing, obtains ranking results
Afterwards, said method also comprises determining that the event type that each pending event is corresponding, wherein, different event types
Correspond to different importance rates；According to definite event type, adjust ranking results.
Wherein, event type may include that the event types such as electricity charge event, anomalous event and event of failure.For often
For middle event type, it is desirable that in preset time period solution.Such as, electricity charge event is more important emergency,
Typically require to solve in 2 hours；Anomalous event is secondary important emergency, typically requires to solve in 48 hours；
Event of failure is the most secondary important emergency, solves in may be required in the time more than 48 hours.During enforcement, can
To use the emergency degree of each pending event of timing information conceptual description.Wherein, sequence time, can according to time limit for length
Degree has the order being short to length to be ranked up all pending work orders processing.Visible, electricity charge event, anomalous event and fault
The event types such as event can be respectively the event type of first, second and third grade.
By the embodiment of the present invention, after pending work order being sorted according to timing information, adjust row according still further to event type
Sequence is as a result, it is possible to make the most important urgent event by priority treatment, it is to avoid sorting improper causes pending event to be delayed.
Alternatively, according to definite event type, after adjusting ranking results, said method also includes: from adjustment
After ranking results in arbitrarily select two pending work orders, the respectively first pending work order and the second pending work order, wherein,
In ranking results after the adjustment, before the first pending work order comes the second pending work order, the first pending work order correspondence
One pending event, the corresponding second pending event of the second pending work order；Obtain the first pending work order and the second pending work respectively
Single timing information；According to the timing information obtained, it is judged that whether the emergency degree of the first pending event is treated less than second
The emergency degree of working part；In a case of no, the first pending work order is turned list or process of cancelling the order.
From the timing information of all types of events, generally, after sorting by timing information, then event type is pressed
When adjusting ranking results, both front and back ranking results is the most unchanged, but can not get rid of exceptional case.But, once
Both front and back ranking results there occurs change, then will necessarily occur that time limit more urgent pending event has been discharged to sequence on the contrary
The rear end of row, so, this pending event is it is possible to be delayed.In order to prevent above-mentioned event to be delayed, can arrange and move back
List and/or turn single function, so, work order corresponding for above-mentioned pending event just can be moved back by staff by special APP
It is back in the trouble ticket pool of server end, server re-starts and send single process, or staff can also be by specially
With APP, work order corresponding for above-mentioned pending event is given to other staff.
It should be noted that the technical scheme provided in the respective embodiments described above can be realized by special APP.
Embodiment 2
According to embodiments of the present invention, it is provided that the device embodiment of a kind of work sheet processing device.
Fig. 2 is the schematic diagram of a kind of optional work sheet processing device according to embodiments of the present invention, as in figure 2 it is shown, should
Device includes: updating block 202, is used for updating pending trouble ticket pool, and wherein, pending trouble ticket pool is used for storing pending work
Single；First acquiring unit 204, for obtaining all pending work orders, wherein, each pending work from pending trouble ticket pool
Single pair of answers a pending event；First determines unit 206, for determining the timing information that each pending event is corresponding,
Wherein, timing information is for describing the emergency degree of the pending event of correspondence；Sequencing unit 208, for according to determining
Timing information, all pending work orders are ranked up process, obtain ranking results.
Include the work order in order pond being transferred in pending trouble ticket pool in time it should be noted that update pending trouble ticket pool,
And/or be transferred to do in trouble ticket pool by the work order being disposed in pending trouble ticket pool in time.
Wherein, pending event may is that electricity charge event, anomalous event and event of failure etc..Specifically, can be from work
Dan acts on behalf pond (the most pending pond) and obtains all of pending work order.For each pending event, it is desirable that
Solve in preset time period.Such as, electricity charge event is more important emergency, typically requires to solve in 2 hours；
Anomalous event is secondary important emergency, typically requires to solve in 48 hours；Event of failure is the most secondary important tight
Urgent thing part, solves in may be required in the time more than 48 hours.During enforcement, it is possible to use timing information conceptual description
The emergency degree of each pending event.Wherein, when sequence, can have according to time limit length and be short to long order to all
Pending work order is ranked up processing.
By in the embodiment of the present invention, use the mode updating pending trouble ticket pool, by updating pending trouble ticket pool, wherein,
Pending trouble ticket pool is used for storing pending work order；All pending work orders are obtained from pending trouble ticket pool, wherein, each pending
The corresponding pending event of work order；Determining the timing information that each pending event is corresponding, wherein, timing information is used for retouching
State the emergency degree of the pending event of correspondence；According to the timing information determined, it is ranked up all pending work orders processing,
Obtain ranking results, the purpose of the pending work order that reached to upgrade in time, it is achieved thereby that prevent from affecting worksheet flow process,
The technique effect of the work order that avoids delay timeliness, and then solve staff in correlation technique and process work order not in time, just
Worksheet flow process can be affected, in some instances it may even be possible to be delayed the technical problem of work order timeliness.
Alternatively, said apparatus also includes: second determines unit, for according to the timing information determined, to all
Pending work order is ranked up processing, and after obtaining ranking results, according to ranking results, determines successively in each pending work order
The positional information corresponding to pending event of record；Display unit, for according to defined location information, shows and row
The guidance path that sequence result is corresponding.
The scene of the accident is rushed in time, rapidly to process the pending event of record in each work order for the ease of staff,
During enforcement, after all charg`e d'affaires's work orders are sorted according to timing information, then obtain and according to corresponding to each pending event
Positional information, shows the guidance path corresponding with ranking results, to realize the purpose of navigation.
Alternatively, said apparatus also includes: the 3rd determines unit, for obtain from pending trouble ticket pool all pending
After work order, determine the tool information required for all pending events and accessory information.
In time, effectively process each pending event for the ease of staff, instrument and accessory prompt facility can be set.
Specifically, the instrument corresponding to each pending work order and accessory can be added up the most respectively, in all pending works of comprehensive statistics
Instrument corresponding to list and accessory, so, it is simple to instrument that staff prepares to need to carry and accessory and quantity thereof.
And for for the pending work order being presently processing, then can individually show instrument and the accessory information of its correspondence, this
Sample, it is simple to staff improves work efficiency.
Alternatively, said apparatus also includes: the 4th determines unit, for according to the timing information determined, to all
Pending work order is ranked up processing, and after obtaining ranking results, determines the event type that each pending event is corresponding, its
In, different event types correspond to different importance rates；Adjustment unit, is used for according to definite event type,
Adjust ranking results.
Wherein, event type may include that the event types such as electricity charge event, anomalous event and event of failure.For often
For middle event type, it is desirable that in preset time period solution.Such as, electricity charge event is more important emergency,
Typically require to solve in 2 hours；Anomalous event is secondary important emergency, typically requires to solve in 48 hours；
Event of failure is the most secondary important emergency, solves in may be required in the time more than 48 hours.During enforcement, can
To use the emergency degree of each pending event of timing information conceptual description.Wherein, sequence time, can according to time limit for length
Degree has the order being short to length to be ranked up all pending work orders processing.Visible, electricity charge event, anomalous event and fault
The event types such as event can be respectively the event type of first, second and third grade.
By the embodiment of the present invention, after pending work order being sorted according to timing information, adjust row according still further to event type
Sequence is as a result, it is possible to make the most important urgent event by priority treatment, it is to avoid sorting improper causes pending event to be delayed.
Alternatively, said apparatus also includes: select unit, for according to definite event type, adjusting sequence knot
After Guo, the ranking results after adjusting arbitrarily selects two pending work orders, the respectively first pending work order and second
Pending work order, wherein, in ranking results after the adjustment, before the first pending work order comes the second pending work order, the
The corresponding first pending event of one pending work order, the corresponding second pending event of the second pending work order；Second acquisition unit, uses
In obtaining the first pending work order and the timing information of the second pending work order respectively；Judging unit, for according to obtain time
Limit information, it is judged that whether the emergency degree of the first pending event is less than the emergency degree of the second pending event；Processing unit,
For in a case of no, the first pending work order is turned list or process of cancelling the order.
From the timing information of all types of events, generally, after sorting by timing information, then event type is pressed
When adjusting ranking results, both front and back ranking results is the most unchanged, but can not get rid of exceptional case.But, once
Both front and back ranking results there occurs change, then will necessarily occur that time limit more urgent pending event has been discharged to sequence on the contrary
The rear end of row, so, this pending event is it is possible to be delayed.In order to prevent above-mentioned event to be delayed, can arrange and move back
List and/or turn single function, so, work order corresponding for above-mentioned pending event just can be moved back by staff by special APP
It is back in the trouble ticket pool of server end, server re-starts and send single process, or staff can also be by specially
With APP, work order corresponding for above-mentioned pending event is given to other staff.
It should be noted that the technical scheme provided in the respective embodiments described above can be realized by special APP.
The invention described above embodiment sequence number, just to describing, does not represent the quality of embodiment.
In the above embodiment of the present invention, the description to each embodiment all emphasizes particularly on different fields, and does not has in certain embodiment
The part described in detail, may refer to the associated description of other embodiments.
In several embodiments provided herein, it should be understood that disclosed technology contents, can be passed through other
Mode realize.Wherein, device embodiment described above is only schematically, the division of the most described unit,
Can be that a kind of logic function divides, actual can have other dividing mode, the most multiple unit or assembly when realizing
Can in conjunction with or be desirably integrated into another system, or some features can be ignored, or does not performs.Another point, institute
The coupling each other shown or discuss or direct-coupling or communication connection can be by some interfaces, unit or mould
The INDIRECT COUPLING of block or communication connection, can be being electrical or other form.
The described unit illustrated as separating component can be or may not be physically separate, shows as unit
The parts shown can be or may not be physical location, i.e. may be located at a place, or can also be distributed to
On multiple unit.Some or all of unit therein can be selected according to the actual needs to realize the present embodiment scheme
Purpose.
It addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, it is also possible to
It is that unit is individually physically present, it is also possible to two or more unit are integrated in a unit.Above-mentioned integrated
Unit both can realize to use the form of hardware, it would however also be possible to employ the form of SFU software functional unit realizes.
If described integrated unit is using the form realization of SFU software functional unit and as independent production marketing or use,
Can be stored in a computer read/write memory medium.Based on such understanding, technical scheme essence
On the part that in other words prior art contributed or this technical scheme completely or partially can be with software product
Form embodies, and this computer software product is stored in a storage medium, including some instructions with so that one
Platform computer equipment (can be for personal computer, server or the network equipment etc.) performs each embodiment institute of the present invention
State all or part of step of method.And aforesaid storage medium includes: USB flash disk, read only memory (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), portable hard drive, magnetic disc or CD
Etc. the various media that can store program code.
The above is only the preferred embodiment of the present invention, it is noted that for the ordinary skill people of the art
For Yuan, under the premise without departing from the principles of the invention, it is also possible to make some improvements and modifications, these improve and profit
Decorations also should be regarded as protection scope of the present invention.
Claims (10)
1. a worksheet method, it is characterised in that including:
Updating pending trouble ticket pool, wherein, described pending trouble ticket pool is used for storing pending work order；
Obtaining all pending work orders from described pending trouble ticket pool, wherein, each pending work order correspondence one is pending
Event；
Determine the timing information that each pending event is corresponding, wherein, timing information for describe correspondence wait handle affairs
The emergency degree of part；
According to the timing information determined, it is ranked up described all pending work orders processing, obtains ranking results.
Method the most according to claim 1, it is characterised in that according to the timing information determined, own described
Pending work order is ranked up processing, and after obtaining ranking results, described method also includes:
According to described ranking results, determine the letter of the position corresponding to pending event of record in each pending work order successively
Breath；
According to defined location information, show the guidance path corresponding with described ranking results.
Method the most according to claim 1 and 2, it is characterised in that all obtaining from described pending trouble ticket pool
After pending work order, described method also includes:
Determine the tool information required for all pending events and accessory information.
Method the most according to claim 1, it is characterised in that according to the timing information determined, own described
Pending work order is ranked up processing, and after obtaining ranking results, described method also includes:
Determining the event type that each pending event is corresponding, wherein, different event types correspond to different weights
The property wanted grade；
According to definite event type, adjust described ranking results.
Method the most according to claim 4, it is characterised in that according to definite event type, adjust described row
After sequence result, described method also includes:
Ranking results after adjusting arbitrarily selects two pending work orders, the respectively first pending work order and second
Pending work order, wherein, in the ranking results after described adjustment, described first pending work order comes described second
Before pending work order, the described first corresponding first pending event of pending work order, described second pending work order correspondence the
Two pending events；
Obtain described first pending work order and the timing information of described second pending work order respectively；
According to the timing information obtained, it is judged that whether the emergency degree of described first pending event is less than described second
The emergency degree of pending event；
In a case of no, described first pending work order is turned list or process of cancelling the order.
6. a work sheet processing device, it is characterised in that including:
Updating block, is used for updating pending trouble ticket pool, and wherein, described pending trouble ticket pool is used for storing pending work order；
First acquiring unit, for obtaining all pending work orders from described pending trouble ticket pool, wherein, each treats
Do the corresponding pending event of work order；
First determines unit, and for determining the timing information that each pending event is corresponding, wherein, timing information is used
In the emergency degree describing corresponding pending event；
Described all pending work orders, for according to the timing information determined, are ranked up processing by sequencing unit,
Obtain ranking results.
Device the most according to claim 6, it is characterised in that described device also includes:
Second determines unit, for according to the timing information determined, is ranked up described all pending work orders
Process, after obtaining ranking results, according to described ranking results, determine that record in each pending work order treats successively
Positional information corresponding to working part；
Display unit, for according to defined location information, shows the guidance path corresponding with described ranking results.
8. according to the device described in claim 6 or 7, it is characterised in that described device also includes:
3rd determines unit, for after obtaining all pending work orders from described pending trouble ticket pool, determines institute
Need the tool information required for working part and accessory information.
Device the most according to claim 6, it is characterised in that described device also includes:
4th determines unit, for according to the timing information determined, is ranked up described all pending work orders
Process, after obtaining ranking results, determine the event type that each pending event is corresponding, wherein, different things
Part type correspond to different importance rates；
Adjustment unit, for according to definite event type, adjusts described ranking results.
Device the most according to claim 9, it is characterised in that described device also includes:
Select unit, for according to definite event type, after adjusting described ranking results, after adjusting
Ranking results in arbitrarily select two pending work orders, the respectively first pending work order and the second pending work order, its
In, in the ranking results after described adjustment, before described first pending work order comes described second pending work order,
The corresponding first pending event of described first pending work order, the corresponding second pending event of described second pending work order；
Second acquisition unit, for obtaining described first pending work order and the time limit of described second pending work order respectively
Information；
Judging unit, for according to the timing information obtained, it is judged that the emergency degree of described first pending event is
The no emergency degree less than described second pending event；
Processing unit, in a case of no, turns list or process of cancelling the order to described first pending work order.
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| CN201610201667.7A CN105913169A (en) | 2016-03-31 | 2016-03-31 | Work order processing method and device |
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| CN201610201667.7A CN105913169A (en) | 2016-03-31 | 2016-03-31 | Work order processing method and device |
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