CN105827873A - Method and device for solving limitation in service handling of nonlocal customers - Google Patents
Method and device for solving limitation in service handling of nonlocal customers Download PDFInfo
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- CN105827873A CN105827873A CN201510001879.6A CN201510001879A CN105827873A CN 105827873 A CN105827873 A CN 105827873A CN 201510001879 A CN201510001879 A CN 201510001879A CN 105827873 A CN105827873 A CN 105827873A
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Abstract
The invention discloses a method and a device for solving limitation in service handling of nonlocal customers. The method comprises the following steps: acquiring a service acceptance task generated based on a service to be handled of a user; judging whether a service acceptance party and a service handling application party belong to the same home location, and getting a judgment result; when the judgment result shows that the service acceptance party and the service handling application party do not belong to the same home location, determining that the service acceptance task is a nonlocal service, and analyzing out the permission information of a current service acceptance party corresponding to the nonlocal service; and creating virtual information used for handling the nonlocal service for the current service acceptance party according to the permission information of the current service acceptance party, and completing the handling of the nonlocal service according to the virtual information.
Description
Technical field
The present invention relates to business support technical field technology, particularly relate to a kind of strange land client traffic that solves and handle limited method and device.
Background technology
Present inventor, during realizing the embodiment of the present application technical scheme, at least finds to exist in correlation technique following technical problem:
With the Internet big era step, telecommunication operation support system uses for reference Internet firm's version release model (gray scale issues), and it is online that existing network requires to realize multi version, reduces version and reaches the standard grade O&M risk, lifting operation ability.
Current each provincial CRM system (CRM) system is according to the userbase servicing districts and cities, independent deployment station server, Service Process Server, this series hardware of background data base server in the past, it is embodied as districts and cities or several districts and cities possess service processing ability, as shown in Figure 1.Under this present situation, it is that dimension divides that CRM gray scale is issued with districts and cities (area or city), station server Software Edition before and after servicing these districts and cities is issued, there is difference in version in the crm system that the operator (shop assistant of business hall sales counter operation) of so different districts and cities uses, redaction New function is reached the standard grade in advance by local districts and cities to try out and reached verify redaction stability and promote the targets such as customer experience.Similar with telecommunication operation support system, such as power system, banking system, they equally exist business hall and accept channel, that is the use object of crm system is not End-Customer, but the operator of business hall, their gray scale issue mechanism uses the release management strategy as telecommunication operation support system.
Such scheme is with the difference of Internet firm: such scheme exists above-mentioned business hall and accepts channel, the use of crm system is to liking operator, and the operation user of internet product is " finally " client, so it is the issue with client characteristics as dimension that internet product gray scale is issued, such as Taobao's edition upgrading, can draw a portrait according to user, use grayscale version to service to meeting Figure Characteristics client.
By an application scenarios for utilizing crm system to carry out as a example by strange land handles, the problem existed for prior art as follows:
CRM service is to liking domestic consumer, situation for user strange land transacting business, as shown in Figure 1, such as B area owning user carries out business handling to business hall, A area, this B area user service data is saved in B districts and cities data base, and the crm system version in A area is currently grayscale version, the crm system version in i.e. A area is a high version than B localised edition, use prior art, current cross regional business is handled flow process and is included: the process service of A zone traffic can be handled for this cross regional business and set up affairs, this transactions access A area data storehouse carries out resource management's (such as card resource, article resource, invoice resource), handle Flow Record, and the place relevant to client traffic data comprehends by A area service access B area data traffic table and updates.According to above-mentioned flow process, because A area is inconsistent with B localised edition, the relevant information of A localised edition Web typing or amendment all there may be inconsistent place with B localised edition database model (traffic table), A zone traffic Processing Interface with B area data library model, causes service handling to report an error.So, under current gray level is issued, it is the characteristic by making a concrete analysis of grayscale version, is evaded because business that difference in version is failed limits strange land can be caused to handle.There are two kinds of drawbacks in this bypassing method: 1) each grayscale version needs to carry out characterizing to analyze, to the business handled of strange land evading (artificial or system forbids that strange land is handled) in advance, if analyzing insufficient meeting to cause business bug；2) version relating to AM/BAM interface variation and data model change is not all suitable for gray scale issue, so significantly limit scope and Expected Results that gray scale is issued.Other solution passed through multi-edition data redundancy backup, synchronize and change, from implementing consideration complexity and version multiformity, does not possess feasibility to complication system.
In sum, use prior art, cross regional business is handled and there is various enforcement complexity and the limited defect of business handling.But, for this defect, correlation technique does not have corresponding solution.
Summary of the invention
In view of this, the embodiment of the present invention handles limited method and device desirable to provide a kind of strange land client traffic that solves, and can solve strange land client traffic and handle limited defect, reduce the complexity that business handling is implemented.
The technical scheme of the embodiment of the present invention is achieved in that
A kind of strange land client traffic that solves of the embodiment of the present invention handles limited method, and described method includes:
Obtain the service handling task that user's transacting business is generated；
Judge whether service handling side and the business application side of handling are same ownership districts and cities, obtain judged result；
Described judged result is service handling side and time the business application side of handling is not same ownership districts and cities, determines that described service handling task is cross regional business, parses the authority information of the current business receiving party of corresponding described cross regional business；
Authority information according to described current business receiving party is that described current business receiving party creates the virtual information handled for described cross regional business, completes to handle described cross regional business according to described virtual information.
In such scheme, described judge whether service handling side and the business application side of handling are same ownership districts and cities, obtain judged result, including:
Described service handling side accepts described service handling task, and is authenticated the identity of the business application side of handling, and obtains authenticated client information；
The ownership place of the described business application side of handling is identified according to described authenticated client information；
Obtain the job number ownership place of service handling side；
The described ownership place of the business application side of handling and the job number ownership place of described service handling side are carried out ownership place code matches, if the match is successful, then accepts for local service；If mating unsuccessful, then accept for cross regional business.
In such scheme, described in parse the authority information of current business receiving party of corresponding described cross regional business, including:
Job number according to described service handling side inquires about the authority information of described service handling side；
Described authority information is by personnel's authority, role-security and reverse authority composition；
To described role-security recursion searches to concrete personnel's authority, by constituting personnel's authority and reverse authority one group of information and carry out duplicate removal process, the authority set obtaining minimum unit is incorporated as the authority information list of the current business receiving party corresponding with the job number of described service handling side.
In such scheme, the described authority information according to described current business receiving party is that described current business receiving party creates the virtual information handled for described cross regional business, including:
Obtain the authority information list of described current business receiving party, the job number of described service handling side and described authenticated client information；
Distribute virtual job number for described current business receiving party, preserve the mapping relations being made up of the job number of described virtual job number Yu described service handling side；
The ownership place of the described business application side of handling is identified according to described authenticated client information, ownership place according to the described business application side of handling inquires about the authority information list of the ownership place of the described business application side of handling, the authority information list of ownership place of the described business application side of handling and the authority information list of described current business receiving party are carried out common factor process, as comprehensive permissions data, the common factor result obtained is used for that described virtual job number carries out authority composes power；
Described virtual job number and described comprehensive permissions data constitute described virtual information.
In such scheme, described complete described cross regional business is handled according to described virtual information, including:
By described virtual job number and described comprehensive permissions data, increase the data base of the ownership place of the described business application side of handling newly, and be associated with in the virtual business hall organizational structure that the ownership place in the described business application side of handling is pre-created；
The ownership place uniform resource locator URL being routed to the described business application side of handling according to described virtual job number completes to accept described cross regional business and process described cross regional business according to described comprehensive permissions data.
In such scheme, described method also includes:
The mapping relations being made up of the job number of described virtual job number Yu described service handling side are synchronized to the job number ownership place of described service handling side；
Described virtual job number is converted to the job number of described service handling side, carries out the synchronized update of the job number ownership place Flow Record of described service handling side.
A kind of strange land client traffic that solves of the embodiment of the present invention handles limited device, and described device includes:
Recognition unit, for obtaining the service handling task that user's transacting business is generated, it is judged that whether service handling side and the business application side of handling are same ownership districts and cities, obtain judged result；Described judged result is service handling side and time the business application side of handling is not same ownership districts and cities, determines that described service handling task is cross regional business；
Processing unit, for parsing the authority information of the current business receiving party of corresponding described cross regional business；Authority information according to described current business receiving party is that described current business receiving party creates the virtual information handled for described cross regional business, completes to handle described cross regional business according to described virtual information.
In such scheme, described recognition unit is customer ownership ground identification module further, and described customer ownership ground identification module is used for:
When described service handling side accepts described service handling task, the identity of the business application side of handling is authenticated, obtains authenticated client information；The ownership place of the described business application side of handling is identified according to described authenticated client information；Obtain the job number ownership place of service handling side；The described ownership place of the business application side of handling and the job number ownership place of described service handling side are carried out ownership place code matches, if the match is successful, then accepts for local service；If mating unsuccessful, then accept for cross regional business.
In such scheme, described processing unit farther includes: operator's authority management module, and described operator's authority management module is used for:
Job number according to described service handling side inquires about the authority information of described service handling side；Described authority information is by personnel's authority, role-security and reverse authority composition；To described role-security recursion searches to concrete personnel's authority, by constituting personnel's authority and reverse authority one group of information and carry out duplicate removal process, the authority set obtaining minimum unit is incorporated as the authority information list of the current business receiving party corresponding with the job number of described service handling side.
In such scheme, described processing unit also includes: virtual shop assistant manages module, and described virtual shop assistant manages module and is used for:
Obtain the authority information list of described current business receiving party, the job number of described service handling side and described authenticated client information；Distribute virtual job number for described current business receiving party, preserve the mapping relations being made up of the job number of described virtual job number Yu described service handling side；The ownership place of the described business application side of handling is identified according to described authenticated client information, ownership place according to the described business application side of handling inquires about the authority information list of the ownership place of the described business application side of handling, the authority information list of ownership place of the described business application side of handling and the authority information list of described current business receiving party are carried out common factor process, as comprehensive permissions data, the common factor result obtained is used for that described virtual job number carries out authority composes power；Described virtual job number and described comprehensive permissions data constitute described virtual information.
In such scheme, described virtual shop assistant manages module and is additionally operable to:
By described virtual job number and described comprehensive permissions data, increase the data base of the ownership place of the described business application side of handling newly, and be associated with in the virtual business hall organizational structure that the ownership place in the described business application side of handling is pre-created；The ownership place uniform resource locator URL being routed to the described business application side of handling according to described virtual job number completes to accept described cross regional business and process described cross regional business according to described comprehensive permissions data.
In such scheme, described processing unit also includes: business flowing water management by synchronization module, and described business flowing water management by synchronization module is used for:
The mapping relations being made up of the job number of described virtual job number Yu described service handling side are synchronized to the job number ownership place of described service handling side；Described virtual job number is converted to the job number of described service handling side, carries out the synchronized update of the job number ownership place Flow Record of described service handling side.
The solution strange land client traffic of the embodiment of the present invention is handled limited method and is included: obtain the service handling task that user's transacting business is generated；Judge whether service handling side and the business application side of handling are same ownership districts and cities, obtain judged result；Described judged result is service handling side and time the business application side of handling is not same ownership districts and cities, determines that described service handling task is cross regional business, parses the authority information of the current business receiving party of corresponding described cross regional business；Authority information according to described current business receiving party is that described current business receiving party creates the virtual information handled for described cross regional business, completes to handle described cross regional business according to described virtual information.
Use the embodiment of the present invention, whether it is that same ownership districts and cities obtain whether described service handling task is cross regional business by judging service handling side and the business application side of handling, for cross regional business, create the virtual information handled for described cross regional business, complete described cross regional business is handled according to described virtual information, it is thus possible to solve strange land client traffic to handle limited defect, reduce the complexity that business handling is implemented.
Accompanying drawing explanation
Fig. 1 is to use prior art to realize the schematic diagram that cross regional business is handled；
Fig. 2 be the inventive method embodiment one realize schematic flow sheet；
Fig. 3 is the composition structural representation of apparatus of the present invention embodiment one；
Fig. 4 is the business process map to the scene that gray scale delivery system cross regional business is handled of the application embodiment of the present invention；
Fig. 5 is that the module to the scene that gray scale delivery system cross regional business is handled of the application embodiment of the present invention forms schematic diagram.
Detailed description of the invention
Enforcement to technical scheme is described in further detail below in conjunction with the accompanying drawings.
Embodiment of the method one:
The strange land client traffic that solves of the embodiment of the present invention handles limited method, as in figure 2 it is shown, comprise the following steps:
The service handling task that step 101, acquisition user's transacting business are generated；
Such as, A zone traffic process service can be handled for this cross regional business and set up affairs；
Step 102, judge whether service handling side and the business application side of handling are same ownership districts and cities, if it is, carry out the process of service handling and correspondence according to existing local business process；If it is not, then perform step 103；
Such as service handling side is the business hall sales counter operator in A area, and the business application side of handling is the client in the B area of application business handling, and the two is not same districts and cities, is cross regional business, carries out accepting and business handling according to the flow process of following cross regional business.
Step 103, described judged result are service handling side and time the business application side of handling is not same ownership districts and cities, determine that described service handling task is cross regional business, parse the authority information of the current business receiving party of corresponding described cross regional business；
Step 104, authority information according to described current business receiving party are that described current business receiving party creates the virtual information handled for described cross regional business, complete to handle described cross regional business according to described virtual information.
Based on said method embodiment one, described in the embodiment of the present invention, judge whether service handling side and the business application side of handling are same ownership districts and cities, and the embodiment obtaining judged result includes:
Described service handling side accepts described service handling task, and is authenticated the identity of the business application side of handling, and obtains authenticated client information；
The ownership place of the described business application side of handling is identified according to described authenticated client information；
Obtain the job number ownership place of service handling side；
The described ownership place of the business application side of handling and the job number ownership place of described service handling side are carried out ownership place code matches, if the match is successful, then accepts for local service；If mating unsuccessful, then accept for cross regional business.
Based on said method embodiment one, an embodiment of the authority information parsing the current business receiving party of corresponding described cross regional business described in the embodiment of the present invention includes:
Job number according to described service handling side inquires about the authority information of described service handling side；
Described authority information is by personnel's authority, role-security and reverse authority composition；
To described role-security recursion searches to concrete personnel's authority, by constituting personnel's authority and reverse authority one group of information and carry out duplicate removal process, the authority set obtaining minimum unit is incorporated as the authority information list of the current business receiving party corresponding with the job number of described service handling side.
Based on said method embodiment one, described in the embodiment of the present invention, the authority information according to described current business receiving party is the embodiment that described current business receiving party creates the virtual information handled for described cross regional business, including:
Obtain the authority information list of described current business receiving party, the job number of described service handling side and described authenticated client information；
Distribute virtual job number for described current business receiving party, preserve the mapping relations being made up of the job number of described virtual job number Yu described service handling side；
The ownership place of the described business application side of handling is identified according to described authenticated client information, ownership place according to the described business application side of handling inquires about the authority information list of the ownership place of the described business application side of handling, the authority information list of ownership place of the described business application side of handling and the authority information list of described current business receiving party are carried out common factor process, as comprehensive permissions data, the common factor result obtained is used for that described virtual job number carries out authority composes power；
Described virtual job number and described comprehensive permissions data constitute described virtual information.
Based on said method embodiment one, described in the embodiment of the present invention, complete the embodiment that described cross regional business is handled according to described virtual information, including:
By described virtual job number and described comprehensive permissions data, increase the data base of the ownership place of the described business application side of handling newly, and be associated with in the virtual business hall organizational structure that the ownership place in the described business application side of handling is pre-created；
The ownership place uniform resource locator URL being routed to the described business application side of handling according to described virtual job number completes to accept described cross regional business and process described cross regional business according to described comprehensive permissions data.
Based on said method embodiment one, described method also includes:
The mapping relations being made up of the job number of described virtual job number Yu described service handling side are synchronized to the job number ownership place of described service handling side；
Described virtual job number is converted to the job number of described service handling side, carries out the synchronized update of the job number ownership place Flow Record of described service handling side.
Use the embodiment of the present invention, corresponding one utilizes gray scale delivery system to for realizing cross regional business and accepting situation, can be applied to set up gray scale by the present invention described below device embodiment one issue cross regional business and accept a specific implementation of management platform, decouple the service of former CRM Business Processing, increase virtual business hall organization and accept limited problem to solve gray scale delivery system strange land client traffic.Anticipation operator and customer ownership districts and cities concordance in flow process, cross regional business is resolved current operator's authority, and create virtual job number in virtual business hall, customer ownership ground and compose power, operator carry virtual job number and be routed to ownership place service URL and complete strange land client traffic and accept.It addition, be synchronized to actual handle districts and cities business hall by the virtual job number in virtual for ownership place business hall operation flowing water by timed task, finishing service is checked and operator's clearing.
Device embodiment one:
The strange land client traffic that solves of the embodiment of the present invention handles limited device, is applied to set up gray scale issue cross regional business and accepts management platform, as it is shown on figure 3, described device includes:
Recognition unit 11, for obtaining the service handling task that user's transacting business is generated, it is judged that whether service handling side and the business application side of handling are same ownership districts and cities, obtain judged result；Described judged result is service handling side and time the business application side of handling is not same ownership districts and cities, determines that described service handling task is cross regional business；
Processing unit 12, for parsing the authority information of the current business receiving party of corresponding described cross regional business；Authority information according to described current business receiving party is that described current business receiving party creates the virtual information handled for described cross regional business, completes to handle described cross regional business according to described virtual information.
Based on said apparatus embodiment one, described recognition unit is customer ownership ground identification module further, described customer ownership ground identification module is used for: when described service handling side accepts described service handling task, is authenticated the identity of the business application side of handling, obtains authenticated client information；The ownership place of the described business application side of handling is identified according to described authenticated client information；Obtain the job number ownership place of service handling side；The described ownership place of the business application side of handling and the job number ownership place of described service handling side are carried out ownership place code matches, if the match is successful, then accepts for local service；If mating unsuccessful, then accept for cross regional business.
Based on said apparatus embodiment one, described processing unit farther includes: operator's authority management module, and described operator's authority management module is used for: inquire about the authority information of described service handling side according to the job number of described service handling side；Described authority information is by personnel's authority, role-security and reverse authority composition；To described role-security recursion searches to concrete personnel's authority, by constituting personnel's authority and reverse authority one group of information and carry out duplicate removal process, the authority set obtaining minimum unit is incorporated as the authority information list of the current business receiving party corresponding with the job number of described service handling side.
Based on said apparatus embodiment one, described processing unit also includes: virtual shop assistant manages module, described virtual shop assistant manages module and is used for: obtain the authority information list of described current business receiving party, the job number of described service handling side and described authenticated client information；Distribute virtual job number for described current business receiving party, preserve the mapping relations being made up of the job number of described virtual job number Yu described service handling side；The ownership place of the described business application side of handling is identified according to described authenticated client information, ownership place according to the described business application side of handling inquires about the authority information list of the ownership place of the described business application side of handling, the authority information list of ownership place of the described business application side of handling and the authority information list of described current business receiving party are carried out common factor process, as comprehensive permissions data, the common factor result obtained is used for that described virtual job number carries out authority composes power；Described virtual job number and described comprehensive permissions data constitute described virtual information.
Based on said apparatus embodiment one, described virtual shop assistant manages module and is additionally operable to: by described virtual job number and described comprehensive permissions data, increase the data base of the ownership place of the described business application side of handling newly, and be associated with in the virtual business hall organizational structure that the ownership place in the described business application side of handling is pre-created；The ownership place uniform resource locator URL being routed to the described business application side of handling according to described virtual job number completes to accept described cross regional business and process described cross regional business according to described comprehensive permissions data.
Based on said apparatus embodiment one, described processing unit also includes: business flowing water management by synchronization module, and described business flowing water management by synchronization module is used for: the mapping relations being made up of the job number of described virtual job number Yu described service handling side are synchronized to the job number ownership place of described service handling side；Described virtual job number is converted to the job number of described service handling side, carries out the synchronized update of the job number ownership place Flow Record of described service handling side.
Implement, below by business process map and platform, the scene that gray scale delivery system cross regional business handled by module structure composed figure to be described.
Method application example:
It is illustrated in figure 4 the business process map to the scene that gray scale delivery system cross regional business is handled of the application embodiment of the present invention, comprises the steps:
Pass through authentication by service password or identity document before step 201, user's transacting business, obtain authenticated client information；
Step 202, identifying customer ownership ground, contrast with operator's job number institute possession, both are inconsistent, it is determined that accept for cross regional business；
Step 203, inquire about this operator's job number authority, role-security and reverse authority, wherein exist because of role-security and inherit management, so to role-security recursion searches to concrete personnel's authority, then being obtained the permissions list of this operator's menu granularity by duplicate removal " personnel's authority-reverse authority ".Job number, permissions list and authenticated client information are carried out interface encapsulation；
After step 204, virtual shop assistant manage module reception job number, permissions list and authenticated client information, first distribute virtual job number and compose power, then according to customer ownership ground information, this virtual job number and authority are synchronized to the virtual business hall organization of ownership place B, finally carry virtual job number according to virtual shop assistant manage module preserve districts and cities service URL address redirect B area service；
Step 205, access B zone traffic process service；
Step 206, with above-mentioned steps 205 step parallel processing, entity job number and virtual job number mapping relations can be synchronized to service flow management module, mapping relations are preserved by service flow management module；
Step 207, the client traffic information processing of B area, update client traffic storehouse；
Step 208, B zone traffic stream treatment, update flowing water storehouse (virtual job number operation flowing water)；
The management service of step 209, B regions resources, can judge that current operation job number is virtual job number (99 beginning), call gray scale issue cross regional business and accept resource management's routing interface that management platform provides；
Step 210, gray scale issue cross regional business accepts management platform and virtual job number is mapped as entity job number, calls entity job number and belongs to the resource management service of districts and cities；
Step 211, A regions resources management service, it is judged that for entity job number, processing locality also updates resources bank；
Step 212, gray scale are issued cross regional business and are accepted management platform triggering business flowing water Timing Synchronization；
Virtual business hall virtual job number Flow Record is extracted in step 213, B zone traffic flowing water storehouse, is synchronized to gray scale issue cross regional business with file mode and accepts management platform；
The virtual job number flowing water daily record that step 214, gray scale issue cross regional business accepts management platform and provided in B area is mapped as execution business flowing water journal file synchronization after entity job number flowing water daily record；
The flowing water daily record that step 215, A area CRM Business Stream reservoir accept management platform according to gray scale issue cross regional business and provide carries out database insert operation.
So far, gray scale issue cross regional business the cross regional business accepting management platform collaborative has accepted.
It is specially as a example by mobile phone terminal marketing case business by strange land transacting business below, the above-mentioned operation flow shown in Fig. 4 is illustrated, including herein below:
One, Jiangsu mobile operation crm system, A area is Suzhou, and B area is Nanjing (virtual business hall, Nanjing id is 143456).Suzhou as the experience districts and cities of gray scale released version, the server version at its a place version high compared with Nanjing (version information gray scale issue cross regional business accept management the virtual shop assistant of platform manage module preserve).The job number of business hall, Suzhou 114231 shop assistant Yu Yanyan is 11011009, and client Xiao Wang is attributed to Nanjing districts and cities, comes business hall, Suzhou 114231 Xiao Wang's some day (13947583456) and is handled terminal marketing case business by Yu Yanyan reception.The information of correlation table 1-4 is as follows:
Region (area table)
| Districts and cities | Districts and cities' code | State |
| Nanjing | 14 | Normally |
| Suzhou | 11 | Normally |
Table 1
Operator (operator's table)
| Name | Job number | Districts and cities | Business hall |
| Yu Yanyan | 11011009 | 11 | 114231 |
Table 2
Subscriber (user's table) public library
| User id | Ownership districts and cities | Phone number | Client id |
| 143467 | 14 | 13947583456 | 9876 |
Table 3
Customer (customer data table) public library
| Client id | Customer name | State | Sex |
| 9876 | Xiao Wang | Normally | Female |
Table 4
Two, more than operator, swallow swallow is to log in Suzhou CRM with 11011009 job numbers, and input Xiao Wang's Subscriber Number 13947583456 and encrypted message log in successfully.
Three, gray scale issue cross regional business with accepting management platform customer ownership identification module inquiry Subscriber (user's table) obtains the ownership districts and cities of 13947583456 is 14, and the ownership districts and cities according to Operator (operator's table) inquiry operator 11011009 are 11, both are inconsistent it is determined that accept for cross regional business.
Four, gray scale issue cross regional business accept management platform operator's authority management module be responsible for operator 11011009 job number authority resolve, job number authority is made up of personnel's authority, the reverse authority of personnel and following three parts of role-security, and correlation table is table 5-10:
1) personnel's authority:
OperAuth (operator's authority relation table)
| Operator's job number | Authority id | State |
| 11011009 | 9941627 | 1 |
| 11011009 | 9941624 | 1 |
Table 5
AuthMenu (authority menu sheet)
| Authority id | Authority name | Menu id | Menu url |
| 9941873 | Mend card examination & approval | 01 | Xxxxx |
| 9941733 | Lucky number visual | 02 | Xxxxx |
| 9941624 | Rollback business handling | 03 | Xxxxx |
| 9941627 | Transfer prewired card | 04 | Xxxxx |
Table 6
Being analyzed by OperAuth (operator's authority relation table) and AuthMenu (authority menu sheet), 11011009 possess the authority of menu 03 and 04.
2) the reverse authority of personnel:
OperReAuth (reverse operating person's authority relation table)
| Operator's job number | Authority id | State |
| 11011009 | 9941627 | 1 |
Table 7
Being analyzed by OperReAuth (reverse operating person's authority relation table) and AuthMenu (authority menu sheet), 11011009 can not possess the authority of menu 04.
3) role-security:
Role (role's table)
| Role id | Role's title | Parent role numbers | State |
| 001 | Common shop assistant 1 | 004 | Normally |
| 005 | Common shop assistant 3 | Normally | |
| 004 | Common shop assistant 2 | 005 | Normally |
| 002 | Warehouse Keeper | Normally | |
| 003 | System manager | Normally |
Table 8
RoleAuth (role-security table)
| Role id | Authority id | State |
| 001 | 9941873 | Normally |
| 004 | 9941733 | Normally |
| 005 | 9941624 | Normally |
Table 9
OperRole (operator's role relation table)
| Operator's job number | Role id | State |
| 11011009 | 001 | 1 |
Table 10
According to operator's job number 11011009, it is 001 that inquiry OperRole (operator's role relation table) obtains role, inquiry role table Role again, find 001 parent role be 004,004 parent role be 005, so operator 11011009 possesses 001,004,005 role, inquiring, according to role-security table RoleAuth, the authority that this operator possesses and have 9941873,9941733,9941624, these three authorities id inquire job number 11011009 role-security by AuthMenu (authority menu sheet) and possess menu 01,02,03 operating right.
According to authority principle " business operation person's authority=personnel's authority+reverse authority of role-security-personnel ", through duplicate removal, the authority of final 11011009 is menu 01,02,03.
URL, the URL custom parameter that encapsulation operation person's information object and authenticated client information provide to virtual operator management module is as follows:
<opercode>11011009</opercode>
<menu>01、02、03</menu>
<subscriber>13947583456</subscriber>
<pass>0</pass>。
Five, virtual operator management module needs task as follows, and relating to following correlation table is table 11-13:
1) virtual business hall (virtual business hall, Nanjing id is 143456) creates the virtual operator job number of 99011009 in Nanjing to belong to districts and cities 14 according to job number 11011009 and user 13947583456.
Operator (operator's table)
| Name | Job number | Districts and cities | Business hall |
| Yu Yanyan | 99011009 | 14 | 143456 |
Table 11
2) menu list (redaction is newly-increased or amendment menu uses and do not uses new id) preserved according to Nanjing existing network version, menu (01,02) is obtained after carrying out common factor process with parameter menu (01,02,03), think that menu 03 is the peculiar menu that Suzhou grayscale version exists, Nanjing version does not have this menu, so shop assistant 99011009 virtual to Nanjing composes power menu (01,02), corresponding authority id is respectively 9941873,9941733.Increase by 99011009 authorities id at Nanjing data base OperAuth (operator's authority relation table).
| Operator's job number | Authority id | State |
| 99011009 | 9941873 | 1 |
| 99011009 | 9941733 | 1 |
Table 12
3) create operator's job number and virtual job number mapping relations, call inter service interface and be synchronized to business flowing water management by synchronization module.
Table 13
4) operator Yu Yan swallow is carried virtual job number 99011009 and manages, according to virtual shop assistant, the Nanjing districts and cities service URL address that module preserves and jump to Nanjing Business Processing service URL.
nullSix、Suzhou shop assistant Yu Yanyan operates Nanjing business with Nanjing virtual operator job number 99011009，Represent customer data，30031031 marketing cases are handled for user，Judge to need to select a type to be 93301 according to product prize relation table，Here resource management service judges that current operation job number is virtual job number，Call virtual operator management module ResourceRouter (99011009) interface，The resource management service that Suzhou districts and cities provide it is routed to after being mapped as entity job number 11011009，The terminal distribution table at access entity job number place districts and cities (Suzhou)，Find under this entity job number, there has been this terminal unit (as the most then alloted operation Suzhou terminal resource table by terminal distribution)，Then order for user and handle，This bench-type terminal under job number 11011009 handles outbound simultaneously.This shop assistant collects user's cash 1800 yuan, submits business handling success to, and the correlation table related to is table 14-18.
User's order relations table (Nanjing data base)
| User id | Product id | Time started | End time |
| 143467 | 20011103 | 2010/10/24 | 2014/10/24 |
| 143467 | 20013414 | 2013/10/21 |
Table 14
Product table (Nanjing data base)
Table 15
Terminal resource table (Suzhou data base)
| Terminal i d | Terminal name | Terminal models | Inventory status |
| 93301 | IPHONE-is white | Ta_091039103 | Normally |
| 93301 | IPHONE-is white | Ta_934091039 | Normally |
| 93302 | IPHONE-is black | Q2_352525223 | Scrap |
Table 16
Terminal distribution table (Suzhou data base)
| Terminal i d | Area code | Ownership business hall | Ownership operator | Entry time | State |
| 93301 | 11 | 1103424 | 11011009 | 2013-1-13 | Outbound |
Table 17
Product prize relation table (Nanjing data base)
| Product id | Terminal i d | Present id | Fee | State |
| 30031031 | 93301 | Null | 2800 | Normally |
Table 18
Seven, after business handling success, in the data base of Nanjing, service order relation and business handling flowing water are increased for user with virtual operator 99011009.User's order relations table (Nanjing data base) is red for increasing record newly, and the correlation table related to is table 19-20.
User's order relations table (Nanjing data base)
| User id | Product id | Time started | End time |
| 143467 | 20011103 | 2010/10/24 | 2014/10/24 |
| 143467 | 20013414 | 2013/10/21 | |
| 143467 | 30031031 | 2014/6/1 | 2016/6/1 |
Table 19
Reception accepts log stream water meter (Nanjing data base)
| Serial number | User id | Type of service | Accept job number | Handling time | Paid cash |
| 880321043 | 143467 | Product is handled | 99011009 | 2014/5/30 | 2800 |
Table 20
Eight, gray scale issue cross regional business accepts management platform service flowing water management by synchronization module and triggers virtual business hall, Nanjing generation virtual job number operation flowing water journal file and obtain every day, business flowing water management by synchronization module maps with virtual job number according to entity job number, reception is accepted daily record Flow Record and is packaged into file syndata.file according to districts and cities, document base information includes: business serial number, the service handling time, the terminal string number that user gets, shop assistant's job number, subscriber data, the information such as type of service, the chronological file in Suzhou is synchronized to the server that Suzhou CRM provides.
Nine, Suzhou data base starts storing process syndata.pro, is analyzed syndata.file processing, and in the data base of Suzhou, amended record was routed to the service handling flowing water in Nanjing the same day, and recorded Suzhou accept in log stream water meter, as shown in table 21.
Accept log stream water meter reception (Suzhou data base)
| Serial number | User id | Type of service | Accept job number | Handling time | Paid cash |
| 880321043 | 143467 | Product is handled | 11011009 | 2014/5/30 | 2800 |
Table 21
Ten, revenue audit program, according to accepting log stream water meter reception (Suzhou data base), carries out income check to 11011009 simultaneously.And correspondence accepts log stream water meter reception (Nanjing data base) and handles flowing water because being virtual job number 99011009, so without checking.
Device application example:
The device of the embodiment of the present invention can apply to gray scale issue cross regional business and accepts management platform, can also be exactly this platform self, solve, by means such as decoupling former CRM Business Processing service, the mappings increasing virtual business hall organization, job number and virtual job number, the problem that prior art exists.The device of the embodiment of the present invention be exactly this gray scale issue cross regional business accept management platform self time, platform include as described in Figure 5 with lower module, customer ownership ground identification module, operator's authority management module, virtual shop assistant manage module and business flowing water management by synchronization module, and respective function is as described below:
One, customer ownership ground identification module, this customer ownership ground identification module includes following functions:
Operator's job number and client's number are transmitted customer ownership ground identification module by CRM, by calling CRM public information data storehouse, customer ownership ground identification module judges that business hall districts and cities belonging to operator are the most consistent with the ownership districts and cities accepting client, if it is consistent, it is judged as that local user traffic is handled, performs local service and accept flow process；If it is inconsistent, it is judged that to handle (needing to perform) with new treatment mechanism for cross regional business.
Two, operator's authority management module, this operator's authority management module includes following functions:
Business operation person controls menu by authority and represents, business operation person's authority=personnel's authority+reverse authority of role-security-personnel.Wherein, 1) personnel's authority mainly personnel are subordinate to the distribution of menu in each subsystem, are the authorities individually distributing to certain operator, by personal information Maintenance Table to personnel assignment authority in CRM；2) role-security refers to the authority that role has, and once operator has this role, then operator just has whole authorities of this role.Can distribute authority to role in role's maintenance function in CRM, because role exists inheritance, subclass role can inherit all permissions of parent role；3) reversely authority refers to the authority that operator can not have, and has once composed reverse authority to operator, then this operator does not has this authority, the role whether having to him or individual to give this authority certainly.Based on CRM aforesaid operations person's rights management way, operator's authority management module synchronizes to preserve job number from prefectures and cities, authority, role and reversely permissions data, operator's authority management module inquires about this operator's job number authority, role-security and reverse authority, wherein because role-security exists inherits management, A ground and B ground are because of version and personnel arrangement management difference, the definition of role cannot ensure concordance, so needing role-security recursion searches to concrete personnel's authority, then the permissions list of this operator's menu granularity is obtained by duplicate removal " personnel's authority-reverse authority ".Job number, permissions list and authenticated client information are passed to virtual shop assistant by real-time interface and manages module.
Three, virtual shop assistant manages module, and this virtual shop assistant manages module and includes following functions:
Virtual shop assistant manages module and preserves prefectures and cities of the whole province version information (including version number, version menu list), uniform traffic process URL interface IP address, sub-services resource management's URL interface IP address.After virtual shop assistant manages module reception job number, permissions list and authenticated client information, first distribute virtual job number and compose power, then according to customer ownership ground information, this virtual job number and authority are synchronized to ownership place virtual business hall organization, finally carry virtual job number to manage, according to virtual shop assistant, districts and cities' service URL address that module preserves and redirect address of service (relating to resource management service, it is provided that service interface ResourceRouter (the virtual job number of String) coordinates ownership place CRM that resource management service jumps to accept ground resource management service).It addition, also need to job number and virtual job number mapping relations are synchronized to business flowing water management by synchronization module.Wherein, virtual job number distribution, tax power and synchronization are described in detail as follows:
1) virtual job number distribution, for guaranteeing later maintenance, extensibility and interface transmission concordance, virtual job number distributes follows following rule:
Job number length job number true with former shop assistant is consistent；
Shop assistant's job number rule is+6 random codes of area number, because of virtual job number the whole province unified resource (not belonging to any area), so virtual 6 random codes of the former job number of job number=99+, the virtual job number that such as shop assistant's job number 14011109 can distribute is 99011109.This kind of naming method can facilitate orientation problem by rear 6 random codes when safeguarding, it is simple to quickly finds and actual accepts shop assistant.
2) virtual job number authority distribution, the menu list of local search customer ownership ground version, process (realize under different editions virtual job number distribution authority to minimize with the permissions list of operator's authority management module transmission common factor of going forward side by side, ensure service handling safety), carry out common factor result virtual job number composing power.
3) by virtual job number and permissions data, increase customer ownership ground database table newly, and be associated with the virtual business hall being pre-created.
Four, business flowing water management by synchronization module, this business flowing water management by synchronization module includes following functions:
Business flowing water management by synchronization module accepts actual job number and virtual job number mapping relations and preserves this job number mapping relations, virtual job number in A area, B area (or other area) data base's Flow Record table is accepted flowing water and is acquired by timing every day, the job number mapping relations simultaneously preserved according to this locality and job number belong to districts and cities' information, flowing water synchronization is carried out to districts and cities' Flow Record data base belonging to job number, it is ensured that prefectures and cities' entity business hall business is checked and settles accounts after virtual job number flowing water is converted into actual job number Flow Record.
Fig. 1 of contrast prior art, newly-increased in Fig. 5 that the embodiment of the present invention is corresponding have above-mentioned gray scale issue cross regional business to accept management platform, issues cross regional business for newly-increased above-mentioned gray scale and accepts management platform, and the transformation to former crm system is described below:
One, decoupling CRM Business Processing service
Service is processed for CRM core business, during handling cross regional business, may need to call simultaneously and service with accepting and ownership place service, the mode of original system list affairs packing service is unfavorable for service call, special is that three classes services are disposed respectively by the process service decoupling of CRM core business, service is processed including the service of business flowing water, resource management service and client traffic, wherein flowing water service and client traffic process service do not differentiate between and handle job number is virtual job number or actual job number, and unified access local database services；Resource management service (including card resource, invoice resource, terminal resource etc.) judges handling job number, if actual job number, local resource access management service and local resource data base；If virtual job number, virtual job number is called ResourceRouter (the virtual job number of the String) interface that virtual shop assistant manages module and provide realizes service and redirects as entering ginseng.
Two, organization data base increases virtual business hall data
Virtual business hall data are newly-increased identical with common business hall, mainly a newly-increased business hall record, named " virtual business hall " in basic stitch institution table.
Use the application example of the invention described above embodiment, at least can reach following beneficial effect:
1) by contrast client and operator's Regional Property identification cross regional business, and use with carrying virtual job number access customer ownership Business Processing service, thus solve the restriction that cross regional business between different editions accepts.
2) CRM core processing circuit is categorized as resource, flowing water and Business Processing three class, formulates scheduling and synchronization policy according to characteristic respectively.
3) operator's job number authority obtains minimum unit (menu) authority set by recursive fashion, uses the common factor of this set and customer ownership ground version menu that virtual job number is composed power, thus ensures that virtual job number authority minimizes.
If module integrated described in the embodiment of the present invention is using the form realization of software function module and as independent production marketing or use, it is also possible to be stored in a computer read/write memory medium.Based on such understanding, the part that prior art is contributed by the technical scheme of the embodiment of the present invention the most in other words can embody with the form of software product, this computer software product is stored in a storage medium, including some instructions with so that a computer equipment (can be personal computer, server or the network equipment etc.) performs all or part of of method described in each embodiment of the present invention.And aforesaid storage medium includes: USB flash disk, portable hard drive, read only memory (ROM, Read-OnlyMemory), the various media that can store program code such as random access memory (RAM, RandomAccessMemory), magnetic disc or CD.So, the embodiment of the present invention is not restricted to the combination of any specific hardware and software.
Accordingly, the embodiment of the present invention also provides for a kind of computer-readable storage medium, and wherein storage has computer program, and this computer program handles limited method for the strange land client traffic that solves performing the embodiment of the present invention.
The above, only presently preferred embodiments of the present invention, it is not intended to limit protection scope of the present invention.
Claims (12)
1. one kind solves strange land client traffic and handles limited method, it is characterised in that described method includes:
Obtain the service handling task that user's transacting business is generated；
Judge whether service handling side and the business application side of handling are same ownership districts and cities, obtain judged result；
Described judged result is service handling side and time the business application side of handling is not same ownership districts and cities, determines that described service handling task is cross regional business, parses the authority information of the current business receiving party of corresponding described cross regional business；
Authority information according to described current business receiving party is that described current business receiving party creates the virtual information handled for described cross regional business, completes to handle described cross regional business according to described virtual information.
Method the most according to claim 1, it is characterised in that described judge whether service handling side and the business application side of handling are same ownership districts and cities, obtains judged result, including:
Described service handling side accepts described service handling task, and is authenticated the identity of the business application side of handling, and obtains authenticated client information；
The ownership place of the described business application side of handling is identified according to described authenticated client information；
Obtain the job number ownership place of service handling side；
The described ownership place of the business application side of handling and the job number ownership place of described service handling side are carried out ownership place code matches, if the match is successful, then accepts for local service；If mating unsuccessful, then accept for cross regional business.
Method the most according to claim 2, it is characterised in that described in parse the authority information of current business receiving party of corresponding described cross regional business, including:
Job number according to described service handling side inquires about the authority information of described service handling side；
Described authority information is by personnel's authority, role-security and reverse authority composition；
To described role-security recursion searches to concrete personnel's authority, by constituting personnel's authority and reverse authority one group of information and carry out duplicate removal process, the authority set obtaining minimum unit is incorporated as the authority information list of the current business receiving party corresponding with the job number of described service handling side.
Method the most according to claim 3, it is characterised in that the described authority information according to described current business receiving party is that described current business receiving party creates the virtual information handled for described cross regional business, including:
Obtain the authority information list of described current business receiving party, the job number of described service handling side and described authenticated client information；
Distribute virtual job number for described current business receiving party, preserve the mapping relations being made up of the job number of described virtual job number Yu described service handling side；
The ownership place of the described business application side of handling is identified according to described authenticated client information, ownership place according to the described business application side of handling inquires about the authority information list of the ownership place of the described business application side of handling, the authority information list of ownership place of the described business application side of handling and the authority information list of described current business receiving party are carried out common factor process, as comprehensive permissions data, the common factor result obtained is used for that described virtual job number carries out authority composes power；
Described virtual job number and described comprehensive permissions data constitute described virtual information.
Method the most according to claim 4, it is characterised in that described complete described cross regional business is handled according to described virtual information, including:
By described virtual job number and described comprehensive permissions data, increase the data base of the ownership place of the described business application side of handling newly, and be associated with in the virtual business hall organizational structure that the ownership place in the described business application side of handling is pre-created；
The ownership place uniform resource locator URL being routed to the described business application side of handling according to described virtual job number completes to accept described cross regional business and process described cross regional business according to described comprehensive permissions data.
Method the most according to claim 5, it is characterised in that described method also includes:
The mapping relations being made up of the job number of described virtual job number Yu described service handling side are synchronized to the job number ownership place of described service handling side；
Described virtual job number is converted to the job number of described service handling side, carries out the synchronized update of the job number ownership place Flow Record of described service handling side.
7. one kind solves strange land client traffic and handles limited device, it is characterised in that described device includes:
Recognition unit, for obtaining the service handling task that user's transacting business is generated, it is judged that whether service handling side and the business application side of handling are same ownership districts and cities, obtain judged result；Described judged result is service handling side and time the business application side of handling is not same ownership districts and cities, determines that described service handling task is cross regional business；
Processing unit, for parsing the authority information of the current business receiving party of corresponding described cross regional business；Authority information according to described current business receiving party is that described current business receiving party creates the virtual information handled for described cross regional business, completes to handle described cross regional business according to described virtual information.
Device the most according to claim 7, it is characterised in that described recognition unit is customer ownership ground identification module further, described customer ownership ground identification module is used for:
When described service handling side accepts described service handling task, the identity of the business application side of handling is authenticated, obtains authenticated client information；The ownership place of the described business application side of handling is identified according to described authenticated client information；Obtain the job number ownership place of service handling side；The described ownership place of the business application side of handling and the job number ownership place of described service handling side are carried out ownership place code matches, if the match is successful, then accepts for local service；If mating unsuccessful, then accept for cross regional business.
Device the most according to claim 8, it is characterised in that described processing unit farther includes: operator's authority management module, described operator's authority management module is used for:
Job number according to described service handling side inquires about the authority information of described service handling side；Described authority information is by personnel's authority, role-security and reverse authority composition；To described role-security recursion searches to concrete personnel's authority, by constituting personnel's authority and reverse authority one group of information and carry out duplicate removal process, the authority set obtaining minimum unit is incorporated as the authority information list of the current business receiving party corresponding with the job number of described service handling side.
Device the most according to claim 9, it is characterised in that described processing unit also includes: virtual shop assistant manages module, described virtual shop assistant manages module and is used for:
Obtain the authority information list of described current business receiving party, the job number of described service handling side and described authenticated client information；Distribute virtual job number for described current business receiving party, preserve the mapping relations being made up of the job number of described virtual job number Yu described service handling side；The ownership place of the described business application side of handling is identified according to described authenticated client information, ownership place according to the described business application side of handling inquires about the authority information list of the ownership place of the described business application side of handling, the authority information list of ownership place of the described business application side of handling and the authority information list of described current business receiving party are carried out common factor process, as comprehensive permissions data, the common factor result obtained is used for that described virtual job number carries out authority composes power；Described virtual job number and described comprehensive permissions data constitute described virtual information.
11. devices according to claim 10, it is characterised in that described virtual shop assistant manages module and is additionally operable to:
By described virtual job number and described comprehensive permissions data, increase the data base of the ownership place of the described business application side of handling newly, and be associated with in the virtual business hall organizational structure that the ownership place in the described business application side of handling is pre-created；The ownership place uniform resource locator URL being routed to the described business application side of handling according to described virtual job number completes to accept described cross regional business and process described cross regional business according to described comprehensive permissions data.
12. devices according to claim 11, it is characterised in that described processing unit also includes: business flowing water management by synchronization module, described business flowing water management by synchronization module is used for:
The mapping relations being made up of the job number of described virtual job number Yu described service handling side are synchronized to the job number ownership place of described service handling side；Described virtual job number is converted to the job number of described service handling side, carries out the synchronized update of the job number ownership place Flow Record of described service handling side.
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