CN105787673A - Internet service flow management system - Google Patents
Internet service flow management system Download PDFInfo
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- CN105787673A CN105787673A CN201610167849.7A CN201610167849A CN105787673A CN 105787673 A CN105787673 A CN 105787673A CN 201610167849 A CN201610167849 A CN 201610167849A CN 105787673 A CN105787673 A CN 105787673A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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Abstract
The invention discloses an internet service flow management system, which comprises a front-end interface module for displaying a graphical interface to facilitate interaction with users; a service flow management module for carrying out task classification and task allocation, and giving an alarm when the allocation is abnormal; an efficiency and decision module for carrying out report classified storage, and carrying out service trend estimation, internet value calculation, data analysis and report pushing; a knowledge transmission module for adding, modifying and deleting a professional knowledge set; a duty patrol management module for carrying out scheduling and management on specific tasks; a mobile operation and maintenance module for carrying out data communication on a mobile terminal; a material management module for carrying out classified statistic on use information of virtual material and generating a statistical report; and a satisfaction interview module for receiving satisfaction information and calculating examine calculation result according to the satisfaction information. The system can improve efficiency of task scheduling and report processing.
Description
Technical field
The present invention relates to a kind of management system, more particularly, to a kind of Internet service process management system.
Background technology
The Internet operation management, also referred to as IT operation management, it is one of IT circles are the most popular at present topic. along with deepening continuously and perfect of IT construction, the operation maintenance of computer hardware and software system has had become as all trades and professions constituent parts leader and Information Services Department's common concern and the problem that can't bear the heavy load. owing to this is a new problem produced along with the deep application of computer information technology, therefore effective IT operation management how is carried out, the knowledge accumulation of this respect and application technology are also at the early-stage. research and the exploration to this field, to there is vast potential for future development and huge realistic meaning
So-called IT operation management, refer to that unit IT department adopts method, means, technology, system, flow process and the document etc. being correlated with, to the IT integrated management that such as hard running environment (software environment, network environment etc.), IT business system and IT operation maintenance personnel carry out.
In prior art, lack a kind of system to the task scheduling solving in Internet streaming thread management and report form processing problem, it is therefore desirable to a kind of new the Internet process management system solves the problems of the prior art.
Summary of the invention
It is an object of the invention to solve the problem of task scheduling and the report form processing that can not effectively carry out in Internet streaming thread management in prior art.
According to the first aspect of the invention, it is provided that a kind of Internet service process management system, including: front end interface module, it is used for showing graphical interfaces, in order to interact with user；Service procedure management module, for the task allotment that undertaken classifying and carrying out by task, and carries out early warning when allotment occurs abnormal；Efficiency and decision-making module, the storage form that is used for classifying, carry out business trend evaluation, calculate the Internet and be worth, carry out big data analysis and push form；Knowledge delivery module, is used for adding, revise and delete Professional knowledge collection；Inspection management module on duty, arranges an order according to class and grade to particular task and manages；Mobile O&M module, for carrying out data communication with mobile terminal, in order to perform the function of each module in described Internet service process management system on mobile terminals；Store keeping module, for the use information of classified statistic virtual materials, and generates statistical report form；Satisfaction pays a return visit module, receives satisfaction information and calculates examining computation result according to described satisfaction information.
Preferably, described system also includes: bulletin management module, for responding the interpolation bulletin of user, editor's bulletin, deleting bulletin and search bulletin operation；Personal letter management module, for responding checking personal letter, transmission personal letter, reply personal letter and deleting personal letter operation of user；Personal task module, for responding the interpolation personal task of user, editor's personal task, deleting personal task and search personal task operation.
Preferably, allotment occurs that abnormal including exceeds deadline of task, allotment object mistake and allotment permission error.
Preferably, form includes monthly statistical report form and task process Status Reporting.
Preferably, virtual materials includes the information bank of paid utilization, agency service and copyright software.
Preferably, data communication includes wireless communication and Bluetooth communication.
Preferably, task concocting method uses first-come-first-served policy.
The solution have the advantages that, it is provided that a kind of new Internet service process management system, it is possible to effectively carry out task scheduling and efficiently process form.
By referring to the accompanying drawing detailed description to the exemplary embodiment of the present invention, the further feature of the present invention and advantage thereof will be made apparent from.
Accompanying drawing explanation
Combined in the description and the accompanying drawing of the part constituting description illustrate embodiments of the invention, and be used for explaining principles of the invention together with its explanation.
Fig. 1 is the frame principle figure of the Internet service process management system of the present invention.
Detailed description of the invention
The various exemplary embodiments of the present invention are described in detail now with reference to accompanying drawing.It should also be noted that unless specifically stated otherwise, the parts otherwise set forth in these embodiments and positioned opposite, the numerical expression of step and numerical value do not limit the scope of the invention.
Description only actually at least one exemplary embodiment is illustrative below, never as any restriction to the present invention and application or use.
The known technology of person of ordinary skill in the relevant, method and apparatus are likely to be not discussed in detail, but in the appropriate case, described technology, method and apparatus should be considered a part for description.
Shown here with in all examples discussed, any occurrence should be construed as merely exemplary, not as restriction.Therefore, other example of exemplary embodiment can have different values.
It should also be noted that similar label and letter below figure represent similar terms, therefore, once a certain Xiang Yi accompanying drawing is defined, then it need not be further discussed in accompanying drawing subsequently.
The Internet service process management system of the present invention is used to store coming in from external reception of task, and distribution processes to each staff place, by means such as big data analysis, trend evaluations, task and handling process are estimated in this course, set up the Knowledge Set of relevant speciality term simultaneously, staff is carried out process of arranging an order according to class and grade on duty, finally receives the satisfaction information of client and draw the one management system of examining computation result according to satisfaction information.
The system of the present invention can be widely applied in the middle of O&M field, the Internet.
Fig. 1 illustrates the frame principle figure of the Internet service process management system of the present invention.
As it is shown in figure 1, front end interface module 10 is used for showing graphical interfaces, in order to interact with user.
Service procedure management module 20 is for the task allotment that undertaken classifying and carrying out by task, and carries out early warning when allotment occurs abnormal.Classification of task can be divided into common, urgent and serious according to urgency level, it is also possible to according to the complexity of task be divided into letter, in, numerous etc..Task allotment can by manually carrying out, it is also possible to utilizes dispatching algorithm to complete, for instance by staff place less for task distribution to current task amount, or uses the strategy of prerequisite variable.
Efficiency and decision-making module 30 be used for classifying storage form, carry out business trend evaluation, calculate the Internet and be worth, carry out big data analysis and push form.The classification of form can include monthly statistical report form, task processes Status Reporting etc..Trend evaluation can pass through the statistical information formation curve figure in aforementioned form, carries out trend evaluation according to the trend of curve chart.Pushing form can according to the authority of the staff form that its propelling movement is not different classes of in the same direction, for instance pushes monthly statistical report form to management personnel, pushes task to frontline engineer and process Status Reporting etc..
Knowledge delivery module 40 is used for adding, revise and delete Professional knowledge collection.The name relevant to specialty problem that Professional knowledge collection can include often occurring is explained or processing method.Such as, common wireless network can be connected abnormal processing method in the Internet fault and the abnormal processing method of web displaying be added in the middle of Professional knowledge collection, in order to as reference when other staff process similar problem.
Inspection management module 50 on duty, for arranging an order according to class and grade to particular task and managing.Namely for the task that the used time is longer, undertaken treatment people arranging an order according to class and grade, rotation so that task can be normally carried out.The method arranged an order according to class and grade can use dispatching algorithm to carry out.
Mobile O&M module 60 is for carrying out data communication with mobile terminal, in order to perform the function of each module in Internet service process management system on mobile terminals.Mobile terminal can include mobile phone or other portable equipments, and data communication can pass through wireless communication or Bluetooth communication etc..
The use information of store keeping module 70 classified statistic virtual materials, and generate statistical report form.Virtual materials can include the materials such as the information bank of paid utilization, agency service and copyright software.
Satisfaction is paid a return visit module 80 and is received satisfaction information and calculate examining computation result according to satisfaction information.
The system of the present invention can also include bulletin management module, personal letter management module and personal task management module (all not shown in figure).
Bulletin management module is for responding the interpolation bulletin of user, editor's bulletin, deleting bulletin and search bulletin operation.Wherein bulletin shows for default interface in a management system, in order to important messages is shown to the staff using management system.
Personal letter management module is for responding checking personal letter, transmission personal letter, reply personal letter and deleting personal letter operation of user.Personal letter for carrying out provisional communication between the staff using management system.
Personal task management module is for responding the interpolation personal task of user, editor's personal task, deleting personal task and search personal task operation.
Although some specific embodiments of the present invention being described in detail already by example, but it should be appreciated by those skilled in the art, example above is merely to illustrate, rather than in order to limit the scope of the present invention.It should be appreciated by those skilled in the art, can without departing from the scope and spirit of the present invention, above example be modified.The scope of the present invention be defined by the appended claims.
Claims (7)
1. an Internet service process management system, it is characterised in that including:
Front end interface module, is used for showing graphical interfaces, in order to interact with user；
Service procedure management module, for the task allotment that undertaken classifying and carrying out by task, and carries out early warning when allotment occurs abnormal；
Efficiency and decision-making module, the storage form that is used for classifying, carry out business trend evaluation, calculate the Internet and be worth, carry out big data analysis and push form；
Knowledge delivery module, is used for adding, revise and delete Professional knowledge collection；
Inspection management module on duty, for arranging an order according to class and grade to particular task and managing；
Mobile O&M module, for carrying out data communication with mobile terminal, in order to perform the function of each module in described Internet service process management system on mobile terminals；
Store keeping module, for the use information of classified statistic virtual materials, and generates statistical report form；
Satisfaction pays a return visit module, receives satisfaction information and calculates examining computation result according to described satisfaction information.
2. system according to claim 1, it is characterised in that also include:
Bulletin management module, for responding the interpolation bulletin of user, editor's bulletin, deleting bulletin and search bulletin operation；
Personal letter management module, for responding checking personal letter, transmission personal letter, reply personal letter and deleting personal letter operation of user；
Personal task module, for responding the interpolation personal task of user, editor's personal task, deleting personal task and search personal task operation.
3. system according to claim 1, it is characterised in that described allotment occurs that abnormal including exceeds deadline of task, allotment object mistake and allotment permission error.
4. system according to claim 1, it is characterised in that described form includes monthly statistical report form and task processes Status Reporting.
5. system according to claim 1, it is characterised in that described virtual materials includes the information bank of paid utilization, agency service and copyright software.
6. system according to claim 1, it is characterised in that described data communication includes wireless communication and Bluetooth communication.
7. system according to claim 1, it is characterised in that described task concocting method uses first-come-first-served policy.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610167849.7A CN105787673A (en) | 2016-03-23 | 2016-03-23 | Internet service flow management system |
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| CN201610167849.7A CN105787673A (en) | 2016-03-23 | 2016-03-23 | Internet service flow management system |
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| CN105787673A true CN105787673A (en) | 2016-07-20 |
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| CN201610167849.7A Pending CN105787673A (en) | 2016-03-23 | 2016-03-23 | Internet service flow management system |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109492058A (en) * | 2018-11-13 | 2019-03-19 | 中国联合网络通信集团有限公司 | The method for pushing and device of bordereau |
| CN109697545A (en) * | 2017-10-24 | 2019-04-30 | 上海嘉实（集团）有限公司 | Bulletin method, apparatus, memory and electronic equipment based on manufacturing management system |
| CN114118824A (en) * | 2021-11-30 | 2022-03-01 | 中国建设银行股份有限公司 | Duty management method and system |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109697545A (en) * | 2017-10-24 | 2019-04-30 | 上海嘉实（集团）有限公司 | Bulletin method, apparatus, memory and electronic equipment based on manufacturing management system |
| CN109492058A (en) * | 2018-11-13 | 2019-03-19 | 中国联合网络通信集团有限公司 | The method for pushing and device of bordereau |
| CN114118824A (en) * | 2021-11-30 | 2022-03-01 | 中国建设银行股份有限公司 | Duty management method and system |
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