CN105741123A - Customer relation management system applied to service industry - Google Patents
Customer relation management system applied to service industry Download PDFInfo
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- CN105741123A CN105741123A CN201610115986.6A CN201610115986A CN105741123A CN 105741123 A CN105741123 A CN 105741123A CN 201610115986 A CN201610115986 A CN 201610115986A CN 105741123 A CN105741123 A CN 105741123A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
Abstract
The invention discloses a customer relation management system applied to service industry. The customer relation management system applied to the service industry comprises a schedule management module, a potential customer management module, a product management module, an order management module, an invoice management module and a system administrator authority management module. The customer relation management system applied to the service industry, which is provided by the invention, has the advantage of providing perfect and high-quality individual product services.
Description
Technical field
The present invention relates to a kind of CRM system for service trade.
Background technology
Office automation is a kind of novel working way office and computer network functions combined, and is a technical applications in current new technology revolution, belongs to the product of informationized society.Use circulation technology, it is achieved to document entity transmission on network, and by defining the sequencing of recipient, it is achieved the customization function in approval distributing path.Examine on row noise with enterprise, read over a document as clue, realize meeting the examination & approval structural system of enterprise's administration requirement, reaching the purpose of " examination & approval automatization ", thus saving the waste that paper document is delivered in time and human cost, improving the work efficiency of examination & approval.Handle official business for the government affairs under the New Times and provide easy-to-use, handy No paper office system, realize reducing operating pressure, promote the purpose of work efficiency, China's sky power OA system is to upload for the Working information of Party and government offices and public institution to assign, the E-Government office management system that the demands such as information gathering collects provide, can by leading group, relevant departments and subordinate unit etc. are connected mutually, realize official document, notice, bulletin, uploading of asking for instructions is assigned, realize the collection of base layer data and collect, form one and contain data acquisition, information preserves, information processing, the information system that transmission controls, progressively by the routine office work management standardization of Party and government offices, standardization, scientific.
Summary of the invention
The present invention provides a kind of and has the offer CRM system for service trade more perfect, high-quality personalized product service advantage.
The technical scheme is that a kind of CRM system for service trade, the described CRM system for service trade includes schedule management module, potential customer management module, product administration module, order management module, managing bill module and system manager's authority management module, described system manager's authority management module connects described schedule management module, potential customer management module, product administration module, order management module, managing bill module.
In a preferred embodiment of the present invention, described schedule management module includes employee's scheduling module, employee work supervision module.
In a preferred embodiment of the present invention, described order management module includes sales order module, purchase order module and sample single module.
A kind of CRM system for service trade of the present invention, has and provides advantage more perfect, the service of high-quality personalized product.
Detailed description of the invention
Below presently preferred embodiments of the present invention is described in detail, so that advantages and features of the invention can be easier to be readily appreciated by one skilled in the art, thus protection scope of the present invention being made apparent clear and definite defining.
Wherein, the described CRM system for service trade includes schedule management module, potential customer management module, product administration module, order management module, managing bill module and system manager's authority management module, described system manager's authority management module connects described schedule management module, potential customer management module, product administration module, order management module, managing bill module.
Further illustrating, described schedule management module includes employee's scheduling module, employee work supervision module, and described order management module includes sales order module, purchase order module and sample single module.
Further illustrating, the CRM system for service trade is what benefit factory brings: a, optimization enterprise production and manufacturing management pattern, strengthening process management and control, reaches fine-grained management purpose.B, strengthen the synergetic office work ability of each production division, improve work efficiency, reduce production cost.C, the raising promptness of creation data statistical analysis, accuracy, it is to avoid artificial disturbance, promote Enterprise Management Standards.D, provide effectively for the quality inspection such as the product of enterprise, intermediate products, raw material, the management support of specification.E, controlling the information states such as plan, scheduling, quality, technique, plant running in real time, Shi Ge relevant departments pinpoint the problems and solution problem in time.F, finally set up production management's information platform of specification, make the information interconnection and intercommunication between enterprises field control layer and management level, improve the core competitiveness of enterprise with this.Optimized the management business of manufacturing process by feedback result for the CRM system of service trade.Production process tracing function can make the be perfectly clear raw material of product of enterprise be when which provides, and whom recipient is, the parameter of inspection, the information such as the product time of each link, technical parameter, operator in process of production.According to these feedback informations, solve enterprise's production capacity high cost or the reason of unstable product quality, adjust in time, thering is provided better service for client targetedly, we also can clear up problems for client timely and accurately immediately customer complaint to occur, and confirms coverage.The data of process of producing product provide effective support for decision-making of production management simultaneously, the problem allowing production process exposes timely, processes in time, thus effectively containing the generation of problem, the unusual condition of the quality problems of product and production line is eliminated in bud.The present invention provides a kind of CRM system for service trade, has and provides advantage more perfect, the service of high-quality personalized product.
The specific embodiment of the present invention; but protection scope of the present invention is not limited thereto; any those of ordinary skill in the art in the technical scope that disclosed herein, the change can expected without creative work or replacement, all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with claims protection defined.
Claims (3)
1. the CRM system for service trade, it is characterized in that: the described CRM system for service trade includes schedule management module, potential customer management module, product administration module, order management module, managing bill module and system manager's authority management module, described system manager's authority management module connects described schedule management module, potential customer management module, product administration module, order management module, managing bill module.
2. the CRM system for service trade according to claim 1, it is characterised in that: described schedule management module includes employee's scheduling module, employee work supervision module.
3. the CRM system for service trade according to claim 1, it is characterised in that: described order management module includes sales order module, purchase order module and sample single module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610115986.6A CN105741123A (en) | 2016-03-02 | 2016-03-02 | Customer relation management system applied to service industry |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610115986.6A CN105741123A (en) | 2016-03-02 | 2016-03-02 | Customer relation management system applied to service industry |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105741123A true CN105741123A (en) | 2016-07-06 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
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| CN201610115986.6A Pending CN105741123A (en) | 2016-03-02 | 2016-03-02 | Customer relation management system applied to service industry |
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| CN (1) | CN105741123A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107330703A (en) * | 2017-05-19 | 2017-11-07 | 柳州秦华科技有限公司 | A kind of marketing method of domestic and international plant equipment |
| CN108241981A (en) * | 2016-12-26 | 2018-07-03 | 天津诗辰科技有限公司 | A kind of CRM system |
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- 2016-03-02 CN CN201610115986.6A patent/CN105741123A/en active Pending
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
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| CN107330703A (en) * | 2017-05-19 | 2017-11-07 | 柳州秦华科技有限公司 | A kind of marketing method of domestic and international plant equipment |
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Application publication date: 20160706 |
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| RJ01 | Rejection of invention patent application after publication |