CN105678922A - Method for positioning card retaining and account errors of self-service equipment, system and equipment - Google Patents
Method for positioning card retaining and account errors of self-service equipment, system and equipment Download PDFInfo
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- CN105678922A CN105678922A CN201610011567.8A CN201610011567A CN105678922A CN 105678922 A CN105678922 A CN 105678922A CN 201610011567 A CN201610011567 A CN 201610011567A CN 105678922 A CN105678922 A CN 105678922A
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- China
- Prior art keywords
- card
- possum
- transaction
- exchange hour
- information
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
Abstract
The invention discloses a method for positioning card retaining and account errors of self-service equipment, a system and equipment. According to the implementation mode, the method comprises the steps that a card number of a client and the trading hour are acquired; card retaining information is inquired according to the card number; the self-service equipment which retains a card is positioned according to the inquired card retaining information. On the basis of the implementation mode, a customer service staff can quickly position the card retaining and account error problems generated in the self-service equipment through a self-service equipment monitoring and managing system; the problem positioning time is greatly shortened compared with the prior art, the method is beneficial for pacifying the emotion of the client, and the client satisfaction is improved.
Description
Technical field
The present invention relates to Self-Service technical field is provided, more establish self-service in particular to oneStandby gulp down method, system and the equipment that card, wrong account position.
Background technology
According to the contact staff of bank reflection, the problem of receiving at present customer complaint Possum mainly concentrates onTwo aspects: one is to gulp down card problem, another is wrong account problem.
By analyzing, gulp down card and generally caused by following two kinds of reasons: one, Possum card reader fault,The automatic recovery card; Two, the complete transaction of client completes after transaction, and Possum moves back card, but client forgets and getsBlock and cause card to reclaim.
And wrong account is generally caused by following three kinds of reasons: one, after Possum note output, client does not get, and leadsCause banknote the automatic recovery; Two, in the time of turnover paper money, there is hardware fault in Possum, causes banknote automaticReclaim; Three, background host computer breaks down, and judges the risky existence of banknote, the automatic recovery banknote.
After above several situations occur, client likely can send a telegraph bank's customer service phone and complains or confirmWhether safety of fund. Current settling mode is replied client by contact staff conventionally, and contact is relevant as early as possiblePersonnel positioning problem, and generate relevant problem work order in client's work order system. Treat problem trouble ticket dispatchDuring to Possum institutional affiliation, then examine problem by corresponding equipment management personnel to device context. PressAccording to existing settling mode, a common problem, from occurring, needs the time of 1 to 5 day to orientation problem,The time of expending is longer, and CSAT is not high.
Summary of the invention
In view of the above-mentioned defect of prior art, embodiments of the present invention provide a kind of Possum have been gulped downMethod, system and equipment that card, wrong account position.
According to one embodiment of the present invention, provide a kind of Possum monitoring management system to self-serviceEquipment gulps down the method that card problem positions. Described method can comprise: card number and the transaction of obtaining clientTime; Gulp down card information according to described card number inquiry; Gulp down card according to the card information location of gulping down inquiringPossum.
Correspondingly, embodiment of the present invention also provides a kind of Possum monitoring management system, wherein,Described system can comprise: acquisition module, for obtaining client's card number and exchange hour; Enquiry module,For gulping down card information according to described card number inquiry; Locating module, sends out according to the card information location that gulps down inquiringEat the Possum of card alive.
According to another embodiment of the invention, also provide a kind of Possum monitoring management system pairPossum gulps down the method that card problem positions. Described method can comprise: obtain device numbering and friendshipThe easily time; Locate according to described device numbering and exchange hour the Possum that gulps down card.
Correspondingly, embodiment of the present invention also provides a kind of Possum monitoring management system, wherein,Described system can comprise: acquisition module, for obtaining device numbering and exchange hour; Locating module,For locating according to described device numbering and exchange hour the Possum that gulps down card.
According to another embodiment of the present invention, also provide a kind of Possum monitoring management system pairPossum gulps down the method that card problem positions. Described method can comprise: obtain transaction address occursAnd exchange hour; Locate according to described transaction generation address and exchange hour the Possum that gulps down card.
Correspondingly, embodiment of the present invention also provides a kind of Possum monitoring management system, wherein,Described system can comprise: acquisition module, address and exchange hour occur for concluding the business; Locating module,Gulp down the Possum of card for there is address and exchange hour location according to described transaction.
According to another embodiment of the present invention, provide a kind of Possum monitoring management system to oneselfThe method that helps the wrong account problem of equipment to position. Described method can comprise: obtain card number, device numberingAnd exchange hour; There is the Possum of wrong account according to described device numbering location, and obtain this self-service establishingThe transaction journal on the standby same day; Locate wrong account transaction according to described card number; According to the summary of described transaction journalThe reason of wrong account transaction described in acquisition of information; The reason of described wrong account transaction is provided and adjusts the account time to user.
Correspondingly, embodiment of the present invention provides a kind of Possum monitoring management system, wherein, and instituteThe system of stating can comprise: acquisition module, for obtaining card number, device numbering and exchange hour; Equipment is fixedPosition module, for according to described device numbering location, the Possum of wrong account occurring, and obtains this self-service establishingThe transaction journal on the standby same day; Wrong account locating module, for locating wrong account transaction according to described card number; ProblemAnswer module, for obtain the reason of described wrong account transaction according to the summary info of described transaction journal, andThe reason of described wrong account transaction is provided and adjusts the account time to user.
In addition, embodiment of the present invention also provides a kind of Possum, and wherein, described Possum canTo comprise: information generating module, generates when gulping down card information and/or wrong account occurring and generate when gulping down cardWrong account information; Information sending module, for by generate gulp down card information and/or wrong account information sends to self-serviceMonitoring of tools management system.
Adopt various different embodiments of the present invention, have the following advantages:
According to above-mentioned various embodiments, contact staff can be quick by Possum monitoring management systemWhat positioning self-service equipment occurred gulps down card, wrong account problem, has greatly reduced orientation problem with respect to prior artTime, be conducive to pacify customer anger, improve customer satisfaction.
Brief description of the drawings
Fig. 1 illustrates according to a kind of Possum monitoring management system of embodiment of the present invention to establish self-serviceThe flow chart of the standby embodiment 1 that gulps down the method that card problem positions;
Fig. 2 illustrates according to a kind of Possum monitoring management system of embodiment of the present invention to establish self-serviceThe flow chart of the standby embodiment 2 that gulps down the method that card problem positions;
Fig. 3 illustrates according to a kind of Possum monitoring management system of embodiment of the present invention to establish self-serviceThe flow chart of the standby embodiment 3 that gulps down the method that card problem positions;
Fig. 4 illustrates according to a kind of Possum monitoring management system of embodiment of the present invention to establish self-serviceThe flow chart of the standby embodiment 4 that gulps down the method that card problem positions;
Fig. 5 illustrates according to a kind of Possum monitoring management system of embodiment of the present invention to establish self-serviceThe flow chart of the standby embodiment 5 that gulps down the method that card problem positions;
Fig. 6 illustrates according to a kind of Possum monitoring management system of embodiment of the present invention to establish self-serviceThe flow chart of the standby embodiment 6 that gulps down the method that card problem positions;
Fig. 7 illustrates according to a kind of Possum monitoring management system of embodiment of the present invention to establish self-serviceThe flow chart of the embodiment of the method that standby wrong account problem positions;
Fig. 8 be illustrate according to embodiment of the present invention, Possum is gulped down to card, wrong account problem position beSystem Organization Chart;
Fig. 9 is the embodiment 1 illustrating according to a kind of Possum monitoring management system of embodiment of the present inventionBlock diagram;
Figure 10 is the embodiment illustrating according to a kind of Possum monitoring management system of embodiment of the present invention2 block diagram;
Figure 11 is the embodiment illustrating according to a kind of Possum monitoring management system of embodiment of the present invention3 block diagram;
Figure 12 is the embodiment illustrating according to a kind of Possum monitoring management system of embodiment of the present invention4 block diagram;
Figure 13 is the embodiment illustrating according to a kind of Possum monitoring management system of embodiment of the present invention5 block diagram;
Figure 14 is the block diagram illustrating according to the embodiment of a kind of Possum of embodiment of the present invention;
Figure 15 illustrates according to the Possum of the variation of embodiment of the present invention gulping down card, wrong accountTime the flow chart of processing;
Figure 16 illustrates according to the Possum monitoring management system of the variation of embodiment of the present invention oneselfHelp equipment to gulp down the flow chart of the method that card problem positions;
Figure 17 illustrates according to the Possum monitoring management system of the variation of embodiment of the present invention oneselfHelp the flow chart of the method that the wrong account problem of equipment positions.
Detailed description of the invention
For the ease of understanding various aspects, feature and the advantage of technical solution of the present invention, below in conjunction with attachedFigure is specifically described the present invention. Should be appreciated that following various embodiments are only for illustrating,But not for limiting the scope of the invention.
In embodiment of the present invention, following term is carried out as given a definition, but those skilled in the art shouldWork as understanding, do not departing under the prerequisite of aim of the present invention, can be the most wide in range according to this area to following termReasonably explain, and the embodiment forming thus also falls into protection scope of the present invention.
Possum: be a kind of self-service equipment that has combined multiple different financial business functions, holdThe function that people's (being client) can utilize this equipment to provide completes inquiry, change password, deposits, withdraws the moneyDeng financial service.
Safety box: for placing the safety cabinet of paper money case, supply to hold for the preset cash in inside on PossumPeople withdraws the money.
ATM: Possum, comprises cash dispenser, deposit machine, circulator, cash recycling system.
ATMC:ATM control system, for driving the software of Possum, realizes with ATMP (self-serviceEquipment front-end system), the information exchange of ATMV (Possum monitoring system).
ATMPH:ATM front-end system, the report between preposition for ATMC and DCC (data centralization)Literary composition forwards and pretreatment, the transaction data that provides ATM monitoring system statistics and monitoring to need.
ATMVH:ATM monitoring system, for monitoring real-time deal, equipment state, the fault of ATMMonitoring; The remote control functions such as software issues, flowing water extraction are provided; And provide necessary equipment control,The function such as rights management, statement analysis;
Client: refer to and use the personnel of card at the enterprising line operate of Possum, i.e. ISP's clothesBusiness object;
User: refer to that use ATMVH carries out the personnel of positioning problems, i.e. ISP's contact staff.
[gulping down engaging method for position embodiment 1]
With reference to figure 1, it shows a kind of Possum monitoring management system according to embodiment of the present invention(ATMVH) Possum is gulped down to the embodiment 1 of the method that card problem positions. In the present embodiment,Describedly Possum is gulped down to the method that card problem positions can include, but are not limited to following processing:
S110. obtain client's card number and exchange hour;
S120. gulp down card information according to described card number inquiry;
S130. locate according to the card information that gulps down inquiring the Possum that gulps down card.
According to embodiment of the present invention, contact staff can send out by the quick positioning self-service equipment of ATMVHThe raw card that gulps down, has reduced the time of orientation problem greatly with respect to prior art, be conducive to pacify client's feelingsThread, improves customer satisfaction.
In other embodiments of the present invention, described method can also comprise: described Possum occursDescribed in generating while gulping down card, gulp down card information; Will described in gulp down card information and send to described Possum monitoring management systemSystem.
Wherein, described in gulp down card information and for example include, but not limited to, gulped down card card number, gulp down cardDevice numbering, gulp down time of card.
In another embodiment of the invention, treatment S 130 can comprise: according to gulping down in card informationDevice numbering and exchange hour location gulp down the Possum of card.
[gulping down engaging method for position embodiment 2]
With reference to figure 2, it shows a kind of Possum monitoring management system pair according to embodiment of the present inventionPossum gulps down the embodiment 2 of the method that card problem positions. In the present embodiment, describedly establish self-serviceStandby gulp down the method that card problem positions and can include, but are not limited to following processing:
S210. obtain client's card number and exchange hour;
S220. gulp down card information according to described card number inquiry;
S230. locate according to the card information that gulps down inquiring the Possum that gulps down card.
S240. inquire about getting site and getting the time of the card that gulped down according to described device numbering;
Site is provided described in S250. providing to user's (being contact staff) and gets the time.
According to embodiment of the present invention, contact staff can be fixed fast by Possum monitoring management systemWhat position Possum occurred gulps down card, and obtains card from described Possum monitoring management system and get simultaneouslyMesh bag and time, place and the time that can further provide card to get to client thus, make useFamily is experienced and is able to further improvement.
[gulping down engaging method for position embodiment 3]
With reference to figure 3, it shows a kind of Possum monitoring management system pair according to embodiment of the present inventionPossum gulps down the embodiment 3 of the method that card problem positions. In the present embodiment, describedly establish self-serviceStandby gulp down the method that card problem positions and can include, but are not limited to following processing:
S310. obtain device numbering and exchange hour;
S320. locate according to described device numbering and exchange hour the Possum that gulps down card.
According to embodiment of the present invention, can gulp down card apparatus in location fast according to device numbering and exchange hour,Greatly reduce the time of orientation problem with respect to prior art, be conducive to pacify customer anger, promoted visitorFamily satisfaction.
[gulping down engaging method for position embodiment 4]
With reference to figure 4, it shows a kind of Possum monitoring management system pair according to embodiment of the present inventionPossum gulps down the embodiment 4 of the method that card problem positions. In the present embodiment, describedly establish self-serviceStandby gulp down the method that card problem positions and can include, but are not limited to following processing:
S410. obtain device numbering and exchange hour;
S420. locate according to described device numbering and exchange hour the Possum that gulps down card.
S430. locate according to described device numbering and exchange hour the transaction journal that gulps down card problem;
S440. obtain the summary info of this transaction journal according to described transaction journal;
Site is provided described in S450. providing to contact staff according to described summary info and gets the time.
According to embodiment of the present invention, contact staff not only can be fast by Possum monitoring management systemWhat speed positioning self-service equipment occurred gulps down card, and can obtain card from described Possum monitoring management systemThe mesh bag that sheet is got and time, place and the time that can further provide card to get to client thus,User is experienced and be able to further improvement.
[gulping down engaging method for position embodiment 5]
With reference to figure 5, it shows a kind of Possum monitoring management system pair according to embodiment of the present inventionPossum gulps down the embodiment 5 of the method that card problem positions. In the present embodiment, describedly establish self-serviceStandby gulp down the method that card problem positions and can include, but are not limited to following processing:
S510. obtain transaction address and exchange hour occur;
S520. locate according to described transaction generation address and exchange hour the Possum that gulps down card.
The present embodiment is different from above-described embodiment, can be fixed fast according to transaction generation address and exchange hourPosition gulps down card apparatus, has greatly reduced the time of orientation problem with respect to prior art, is conducive to pacify clientMood, improves customer satisfaction.
[gulping down engaging method for position embodiment 6]
With reference to figure 6, it shows a kind of Possum monitoring management system pair according to embodiment of the present inventionPossum gulps down the embodiment 6 of the method that card problem positions. In the present embodiment, describedly establish self-serviceStandby gulp down the method that card problem positions and can include, but are not limited to following processing:
S610. obtain transaction address and exchange hour occur;
S620. locate according to described transaction generation address and exchange hour the Possum that gulps down card.
S630. locate according to described transaction generation address and exchange hour the transaction journal that gulps down card problem;
S640. obtain the summary info of this transaction journal according to described transaction journal;
Site is provided described in S650. providing to described user according to described summary info and gets the time.
According to embodiment of the present invention, contact staff not only can be fast by Possum monitoring management systemWhat speed positioning self-service equipment occurred gulps down card, and can obtain card from described Possum monitoring management systemThe mesh bag that sheet is got and time, place and the time that can further provide card to get to client thus,User is experienced and be able to further improvement.
[wrong account localization method embodiment]
With reference to figure 7, it shows a kind of Possum monitoring management system pair according to embodiment of the present inventionThe method that the wrong account problem of Possum positions. In the present embodiment, described the wrong account of Possum is askedThe method that topic positions can include, but are not limited to following processing:
S710. obtain card number, device numbering and exchange hour;
S720. there is the Possum of wrong account according to described device numbering location, and obtain this Possum and work asIt transaction journal;
S730. locate wrong account transaction according to described card number;
S740. obtain the reason of described wrong account transaction according to the summary info of described transaction journal;
S750. the reason of described wrong account transaction is provided and adjusts the account time to user's (being contact staff).
In another embodiment of the invention, described method can also comprise: described Possum is sent outWhen raw wrong account, generate wrong account information; Described wrong account information is sent to described Possum monitoring management system.
According to present embodiment, contact staff can locate certainly fast by Possum monitoring management systemThe wrong account problem that helps equipment to occur, has reduced the time of orientation problem greatly with respect to prior art, favourableIn pacifying customer anger, improve customer satisfaction. Meanwhile, contact staff can also monitor from PossumManagement system obtains wrong account reason and adjusts the account time, and therefore, the account problem that client is concerned about is the most carried outAnswer, further improves user's experience thus in time.
Above the various embodiment of method of the present invention are illustrated respectively art technology peopleMember should be appreciated that and do not departing under the prerequisite of aim of the present invention, can carry out said method embodimentThe distortion such as various combinations, change, the embodiment after various distortion falls into claim of the present invention equallyProtection domain. About variation, will be specifically described in the back. Below to various systems of the present inventionBe specifically described with the embodiment of equipment.
A kind of application scenarios of method, system and equipment described in the various embodiments of the present invention is as Fig. 8 instituteShow. In the system architecture shown in Fig. 8, ATMVH comprises following four large functions: gulp down card, wrong account informationAutomatically registration; Gulp down card and get site maintenance of information; Equipment clear time maintenance; Flowing water is analyzed; Customer service peopleThe registration of member's problem. The ATMC of Possum comprises following functions: gulp down card, wrong account processing; Flowing water is uploaded.
In the time that client uses bank's card to operate on Possum, there is to gulp down card or wrong account situation,Now, Possum will automatically generate gulp down card or wrong account information and on deliver to ATMVH, transaction journal is automaticOn deliver to ATMVH. Meanwhile, client can send a telegraph customer service, card number that contact staff provides according to client,One or more information in device numbering, transaction generation address etc., gulp down location fast by ATMVHCard, wrong account problem, and reply client.
[ATMVH embodiment 1]
With reference to figure 9, it shows according to the enforcement of the Possum monitoring management system of embodiment of the present inventionExample 1. In the present embodiment, described Possum monitoring management system can comprise:
Acquisition module 910, for obtaining client's card number and exchange hour;
Enquiry module 920, for according to described card number, inquiry gulps down card information, described in gulp down card information and can comprise:Card number, the device numbering that gulps down card being gulped down, the time that gulps down card;
Locating module 930, locates according to the card information that gulps down inquiring the Possum that gulps down card.
According to embodiment of the present invention, contact staff can send out by the quick positioning self-service equipment of ATMVHThe raw card that gulps down, has reduced the time of orientation problem greatly with respect to prior art, be conducive to pacify client's feelingsThread, improves customer satisfaction.
[ATMVH embodiment 2]
With reference to Figure 10, it shows according to the reality of the Possum monitoring management system of embodiment of the present inventionExecute example 2. In the present embodiment, described Possum monitoring management system can comprise:
Receiver module 1000, for receiving the card information that gulps down that Possum generates in the time gulping down card, described inGulping down card information can comprise: for example, the card number, the device numbering that gulps down card that are gulped down, gulp down cardTime;
Acquisition module 1010, for obtaining client's card number and exchange hour;
Enquiry module 1020, for gulping down card information according to described card number inquiry;
Locating module 1030, locates according to the card information that gulps down inquiring the Possum that gulps down card;
Answer module 1040, for inquire about according to described device numbering the card that gulped down get site andGet the time and be described in contact staff provides, to get site and getting the time to user.
Thus, what contact staff not only can occur by the quick positioning self-service equipment of ATMVH gulps down card, andAnd can obtain the settling mode (for example, card drawing address and time) that gulps down card problem, thus, in replyWhen client more freely.
It will be appreciated by those skilled in the art that in other embodiments of the present invention, can omit problemAnswer module 1040, in this embodiment, contact staff can locate fast and gulp down card apparatus, relativelyCan greatly reduce the time of orientation problem in prior art.
[ATMVH embodiment 3]
With reference to Figure 11, it shows according to the reality of the Possum monitoring management system of embodiment of the present inventionExecute example 3. In the present embodiment, described Possum monitoring management system can comprise:
The first acquisition module 1110, for obtaining device numbering and exchange hour;
The first locating module 1120, for gulping down card according to described device numbering and exchange hour locationPossum;
First problem answer module 1130, for carrying out following operation: according to described device numbering and transactionTimi requirement gulps down the transaction journal of card problem; Obtain plucking of this transaction journal according to described transaction journalWant information; Be described in contact staff provides, get site and get the time according to described summary info to user.
According to embodiment of the present invention, contact staff not only can by device numbering and exchange hour byWhat the quick positioning self-service equipment of ATMVH occurred gulp down card, and can obtain the card problem that gulps down from ATMVHSettling mode (for example, card drawing address and time), thus, further improves user's experience.
It will be appreciated by those skilled in the art that in other embodiments of the present invention, can omit firstAnswer module 1130, in this embodiment, contact staff can locate fast and gulp down card apparatus,Can greatly reduce the time of orientation problem with respect to prior art.
[ATMVH embodiment 4]
With reference to Figure 12, it shows according to the reality of the Possum monitoring management system of embodiment of the present inventionExecute example 4. In the present embodiment, described Possum monitoring management system can comprise:
, there is address and exchange hour for concluding the business in the second acquisition module 1210;
The second locating module 1220, for gulping down according to described transaction generation address and exchange hour locationThe Possum of card.
Second Problem answer module 1230, for carrying out following operation: according to described transaction occur address andExchange hour location gulps down the transaction journal of card problem; Obtain this transaction journal according to described transaction journalSummary info; Be described in contact staff provides, get site and get according to described summary info to userTime.
According to embodiment of the present invention, not only can there is address and exchange hour according to transaction in contact staffWhat occur by the quick positioning self-service equipment of ATMVH gulps down card, and can obtain and gulp down card and ask from ATMVHThe settling mode (for example, card drawing address and time) of topic, thus, further improves user's experience.
It will be appreciated by those skilled in the art that in other embodiments of the present invention, can omit secondAnswer module 1230, in this embodiment, contact staff can locate fast and gulp down card apparatus,Can greatly reduce the time of orientation problem with respect to prior art.
It should be noted that, in above-mentioned two embodiment, wording " first ", " second " just toBe convenient to clearly demonstrate two embodiment, the assembly module of these two embodiment do not made to essence and limit, that is:Neither module number is construed as limiting, neither be construed as limiting the order of module.
[ATMVH embodiment 5]
With reference to Figure 13, it shows according to the reality of the Possum monitoring management system of embodiment of the present inventionExecute example 5. ATMVH embodiment 5 is different from ATMVH embodiment 1～3, and the present embodiment is for rightThe wrong account problem of Possum positions, and ATMVH embodiment 1～3rd, for to PossumGulping down card problem positions.
In the present embodiment, described Possum monitoring management system can comprise:
Acquisition module 1310, for obtaining card number, device numbering and exchange hour;
Equipment locating module 1320, for the Possum of wrong account occurs according to described device numbering location,And obtain this Possum transaction journal on the same day;
Wrong account locating module 1330, for locating wrong account transaction according to described card number;
Answer module 1340, hands over for obtain described wrong account according to the summary info of described transaction journalEasy reason, and be that contact staff provides the reason of described wrong account transaction and adjusts the account time to user.
According to present embodiment, contact staff can locate certainly fast by Possum monitoring management systemThe wrong account problem that helps equipment to occur, has reduced the time of orientation problem greatly with respect to prior art, favourableIn pacifying customer anger, improve customer satisfaction. Meanwhile, contact staff can also monitor from PossumManagement system obtains wrong account reason and adjusts the account time, and therefore, the account problem that client is concerned about is the most carried outAnswer, further improves user's experience thus in time.
[ATM embodiment]
With reference to Figure 14, it shows according to the embodiment of the Possum of embodiment of the present invention. In this realityShi Zhong, described Possum can include, but are not limited to:
Information generating module 1410, generates when gulping down card information and/or wrong account occurring and generates when gulping down cardWrong account information;
Information sending module 1420, for by generate gulp down card information and/or wrong account information sends to self-service establishingStandby monitoring management system.
In one embodiment of the invention, information generating module 1410 and information sending module 1420 are mainWant to be realized by Possum control system. Certainly, in other embodiments of the present invention, informationGeneration module 1410 and information sending module 1420 can be independent of described Possum control system.
Adopt the Possum of embodiment of the present invention, in the time gulping down card or wrong account, will gulp down card information orWrong account information exchange is crossed association message and is sent to ATMVH, and thus, contact staff can be fast by ATMVHWhat speed location was relevant gulps down card, wrong account problem, has greatly reduced positioning time with respect to prior art, improvesUser's experience.
Above various different embodiment of the present invention are illustrated respectively, in other enforcements of the present inventionIn mode, can be above-mentioned each embodiment carry out the distortion such as various changes, amendment or combination, for example,Above-mentioned each embodiment of the method is not to carry out according to order above-mentioned and shown in the drawings, wherein, and oneA little processing can exchange order or executed in parallel, and for example, S720 and S730 can carry out by transpose,Also can executed in parallel. In addition, some or all in above-mentioned various embodiment can combine structureThe embodiment of Cheng Xin, for example, ATMVH embodiment 5 can with ATMVH embodiment 1～3 in any onePerson combination, the embodiment constituting can be to gulping down card problem and these two positions to wrong account problem.Below one of them variation of the present invention is described in detail.
[variation]
Gulp down and on card information, send flow process
With reference to Figure 15, when client is during at the enterprising line operate of Possum, the processing of Possum side is as follows:
S1510. client's plug-in card transaction on Possum.
S1520. because equipment fault or forget card taking causes card to be gulped down, or equipment fault, visitorThe problems such as paper money are forgotten to fetch in family, cause wrong account.
S1530.ATMC sends and gulps down card, wrong account notice message, thus to ATMVH transmission gulp down card information orWrong account information or the two.
S1540.ATMVH receives and gulps down card, wrong account notice message, from this message, extracts and gulps down card information or mistakeAccount information.
S1550.ATMVH record gulps down card information or wrong account information, and for example, preservation gulps down card, wrong account information arrivesDatabase.
Contact staff location gulps down card problem flow process
With reference to Figure 16, contact staff locates by ATMVH that to gulp down the processing of card problem as follows:
S1601. when customer complaint is concluded the business on Possum, card is gulped down.
S1602. contact staff guides client that card number and the exchange hour of the card being gulped down are provided.
S1603. client can provide the card number and the exchange hour that are gulped down card, turns S1611; Client can not provideThe card number and the exchange hour that are gulped down card, turn S1621.
S1611.ATMVH obtains card number and exchange hour from contact staff, and according to card number, inquiry gulps down card informationPosition, for example, gulp down the wrong account Information search of card by card number at ATMVH and gulp down card information.
S1612. can search card number corresponding gulp down card information, turn S1613; Cannot search card number correspondenceGulp down card information, turn S1640.
S1613～S1615. is according to the Possum information that gulps down card information location and gulp down card, query facility gulp down cardGet site, and reply client and arrive what site card drawing in when.
S1621. contact staff guides the device numbering of Customer Furnished Equipment, and device numbering is for example 8 or 12Position.
S1622. client can provide 8 or the device numbering of 12 of equipment, turns S1623; Client can not8 or the device numbering of 12 that equipment is provided, turn S1631.
S1623～S1625. gulps down the Possum information of card, inquiry according to device numbering and trade date locationThe card that gulps down of equipment is got site, and replys client and arrive what site card drawing in when.
S1631. contact staff guides client to provide transaction that address (being the fuzzy address of equipment) and transaction occurThe fuzzy messages such as time.
S1632. client can provide transaction that the fuzzy messages such as address and exchange hour occur, and turns S1633; VisitorFamily cannot provide transaction that the fuzzy messages such as address and exchange hour occur, and turns S1640.
S1633～S1635. contact staff gulps down the self-service of card according to the fuzzy address of equipment and trade date location and establishesStandby information, the card that gulps down of query facility is got site, and replys client and arrive what site card drawing in when. ExampleAs, the general place while transaction by client or the device numbering providing by client, location is sent outThe flowing water of raw problem, and the summary info of analyzing out by flowing water, guiding contact staff replys client and gulps downThe processing mode of card problem.
S1640. contact staff is according to the card situation that gulps down of customers' responsiveness, raw in work order information, and circulation is to phaseShould continue in lines location and gulp down card situation.
Contact staff locates wrong account problem flow process
With reference to Figure 17, the processing that contact staff locates wrong account problem by ATMVH is as follows:
S1710. when customer complaint is concluded the business on Possum, there is wrong account.
S1720. contact staff guides client to provide the card number of the card being gulped down and traction equipment to number, hand overThe easily time.
S1730. contact staff opens flowing water and analyzes the page, input traction equipment numbering and exchange hour,ATMVH locates wrong account equipment according to device numbering, and the transaction journal on extraction equipment same day.
S1740.ATMVH gulps down card card number according to contact staff's input, locates wrong account transaction.
S1750. contact staff, by the make a summary wrong account analysis of causes of analytical columns prompting of flowing water, replys client.
In sum, the card number that ATMVH can provide by client and exchange hour, whether deposit locationGulping down card and wrong account problem, gulp down card problem as navigated to, can directly inquire and gulp down card and get site and generalGet the information such as time, reply in real time client. As navigate to wrong account problem, can be by wrong account case studyGuide, guiding contact staff replys the reason that the wrong account problem of client occurs, and whether safety of fund, whatTime can adjust account. Thus, positioning time and feedback time have greatly been reduced with respect to prior art, greatlyImprove user's experience.
In other embodiments of the present invention, as cannot be, by card number and exchange hour orientation problem, gone backCan be by opening the flowing water assay surface of equipment, the general place while transaction by client or logicalCross the device number that client provides, the flowing water of location generation problem, and the summary of analyzing out by flowing water letterBreath, guiding contact staff replys client and gulps down the processing mode of card, wrong account problem.
More than specifically describe various embodiment of the present invention, below with another kind of formal descriptionOther aspects or the feature of the technical scheme of embodiment of the present invention, and be not limited to following a series of paragraph,For clear and effectively for the purpose of, can give the some or all of paragraph designated word alphamerics in these paragraphs. ThisEach section in a little paragraphs can be in any suitable manner with one or more than one other paragraphs combinationContent group. Under some the condition of example not limiting in suitable combination, some paragraphs hereinafterQuote especially other paragraphs and further limit other paragraphs.
P1. Possum monitoring management system gulps down to Possum the method that card problem positions, itsIn, described method can include, but are not limited to: the card number and the exchange hour that obtain client; According to describedCard number inquiry gulps down card information; Locate according to the card information that gulps down inquiring the Possum that gulps down card.
P2. the method as described in paragraph P1, wherein, described method can also comprise: described Possum is sent outDescribed in generating while eating card alive, gulp down card information; Described in inciting somebody to action, gulp down card information and send to described Possum monitoring managementSystem.
P3. the method as described in paragraph P1 or P2, wherein, described in gulp down card information and can comprise: the card being gulped downNumber, gulp down card device numbering, gulp down time of card.
P4. the method as described in paragraph P3, wherein, gulps down card according to the card information location of gulping down inquiringPossum can comprise: gulp down card according to gulping down device numbering in card information and exchange hour locationPossum.
P5. the method as described in paragraph P3, wherein, described method further can comprise: establish according to describedThe getting site and get the time of the card that standby numbering inquiry is gulped down; Provide institute to user's (being contact staff)State and get site and get the time.
P6. Possum monitoring management system gulps down to Possum the method that card problem positions, itsIn, described method can include, but are not limited to: obtain device numbering and exchange hour; Establish according to describedStandby numbering and exchange hour location gulp down the Possum of card.
P7. the method as described in paragraph P6, wherein, described method can also comprise: compile according to described equipmentNumber and exchange hour location gulp down the transaction journal of card problem; Obtain this transaction according to described transaction journalThe summary info of flowing water; Site is provided described in providing to user according to described summary info and gets the time.
P8. Possum monitoring management system gulps down to Possum the method that card problem positions, itsIn, described method can include, but are not limited to: obtain transaction address and exchange hour occur; According to instituteState the Possum that transaction generation address and exchange hour location gulp down card.
P9. the method as described in paragraph P8, wherein, described method can also comprise: send out according to described transactionDried rhizome of rehmannia location and exchange hour location gulp down the transaction journal of card problem; Obtaining according to described transaction journal shouldThe summary info of transaction journal; When site being provided described in providing to user according to described summary info and gettingBetween.
P10. the method that Possum monitoring management system positions the wrong account problem of Possum,Wherein, described method can include, but are not limited to: obtain card number, device numbering and exchange hour; RootThere is the Possum of wrong account according to described device numbering location, and obtain this Possum transaction flow on the same dayWater; Locate wrong account transaction according to described card number; Obtain described mistake according to the summary info of described transaction journalThe reason of account transaction; The reason of described wrong account transaction is provided and adjusts the account time to user.
P11. the method as described in paragraph P10, wherein, described method can also comprise: described PossumWhile there is wrong account, generate wrong account information; Described wrong account information is sent to described Possum monitoring management isSystem.
P12. a Possum monitoring management system, wherein, described system can comprise: acquisition module,For obtaining client's card number and exchange hour; Enquiry module, for gulping down card letter according to described card number inquiryBreath; Locating module, locates according to the card information that gulps down inquiring the Possum that gulps down card.
P13. the system as described in paragraph P12, wherein, described system can also comprise: receiver module, useDescribed in generating in the time gulping down card in reception Possum, gulp down card information.
P14. the system as described in paragraph P12 or P13, wherein, described in gulp down card information and can comprise: gulped downCard number, gulp down card device numbering, gulp down time of card.
P15. the system as described in paragraph P14, wherein, described system further can comprise: answerModule, for inquiring about getting site and getting the time and to user of the card that gulped down according to described device numberingSite is provided described in providing and gets the time.
P16. a Possum monitoring management system, wherein, described system can comprise: acquisition module,Be used for obtaining device numbering and exchange hour; Locating module, for according to described device numbering and when transactionBetween location gulp down the Possum of card.
P17. the system as described in paragraph P16, wherein, described system can also comprise: answer module,Be used for carrying out following operation: locate according to described device numbering and exchange hour the transaction that gulps down card problemFlowing water; Obtain the summary info of this transaction journal according to described transaction journal; According to described summary info toDescribed in user provides, get site and get the time.
P18. a Possum monitoring management system, wherein, described system can comprise: acquisition module,Generation address and exchange hour are used for concluding the business; , for there is address and friendship according to described transaction in locating moduleEasily timi requirement gulps down the Possum of card.
P19. the system as described in paragraph P18, wherein, described system can also comprise: answer module,Be used for carrying out following operation: according to described transaction, address and exchange hour location occur and gulp down card problemTransaction journal; Obtain the summary info of this transaction journal according to described transaction journal; According to described summary letterDescribed in breath provides to user, get site and get the time.
P20. a Possum monitoring management system, wherein, described system can comprise: acquisition module,Be used for obtaining card number, device numbering and exchange hour; Equipment locating module, for compiling according to described equipmentThere is the Possum of wrong account in number location, and obtains this Possum transaction journal on the same day; Wrong account locationModule, for locating wrong account transaction according to described card number; Answer module, for according to described transactionThe summary info of flowing water obtains the reason of described wrong account transaction, and provides the former of described wrong account transaction to userCause and tune account time.
P21. a Possum, wherein, described Possum can comprise: information generating module, useWhen generation gulps down card information and/or wrong account occurs in the time gulping down card, generate wrong account information; Information sending module,For by generate gulp down card information and/or wrong account information sends to Possum monitoring management system.
Through the above description of the embodiments, those skilled in the art can be well understood to thisBright can realization by the mode of software combined with hardware platform. Based on such understanding, technology of the present inventionWhat scheme contributed to background technology can embody with the form of software product in whole or in part,This computer software product can be stored in storage medium, as ROM/RAM, magnetic disc, CD etc., and bagDraw together some instructions in order to make a computer equipment (can be personal computer, server, or netNetwork equipment etc.) carry out the method described in some part of each embodiment of the present invention or embodiment.
Ability technical staff should be appreciated that above disclosed only for embodiments of the present invention, whenThe interest field that so can not limit the present invention with this, the equivalent variations of doing according to embodiment of the present invention,Still belong to the scope that the claims in the present invention contain.
Claims (21)
1. Possum monitoring management system gulps down to Possum the method that card problem positions, itsBe characterised in that, described method comprises:
Obtain client's card number and exchange hour;
Gulp down card information according to described card number inquiry;
Locate according to the card information that gulps down inquiring the Possum that gulps down card.
2. the method for claim 1, is characterized in that, described method also comprises:
Described in generating when described Possum gulps down card, gulp down card information;
Described in inciting somebody to action, gulp down card information and send to described Possum monitoring management system.
3. method as claimed in claim 1 or 2, is characterized in that, described in gulp down card information and comprise: quiltCard number, the device numbering that gulps down card gulping down, the time that gulps down card.
4. method as claimed in claim 3, is characterized in that, locates according to the card information that gulps down inquiringThe Possum that gulps down card comprises:
Locate according to the device numbering and the exchange hour that gulp down in card information the Possum that gulps down card.
5. method as claimed in claim 3, is characterized in that, described method further comprises:
Inquire about getting site and getting the time of the card that gulped down according to described device numbering;
Site is provided described in providing to user and gets the time.
6. Possum monitoring management system gulps down to Possum the method that card problem positions, itsBe characterised in that, described method comprises:
Obtain device numbering and exchange hour;
Locate according to described device numbering and exchange hour the Possum that gulps down card.
7. method as claimed in claim 6, is characterized in that, described method also comprises:
Locate according to described device numbering and exchange hour the transaction journal that gulps down card problem;
Obtain the summary info of this transaction journal according to described transaction journal;
Site is provided described in providing to user according to described summary info and gets the time.
8. Possum monitoring management system gulps down to Possum the method that card problem positions, itsBe characterised in that, described method comprises:
Obtain transaction address and exchange hour occur;
Locate according to described transaction generation address and exchange hour the Possum that gulps down card.
9. method as claimed in claim 8, is characterized in that, described method also comprises:
Locate according to described transaction generation address and exchange hour the transaction journal that gulps down card problem;
Obtain the summary info of this transaction journal according to described transaction journal;
Site is provided described in providing to user according to described summary info and gets the time.
10. the method that Possum monitoring management system positions the wrong account problem of Possum, itsBe characterised in that, described method comprises:
Obtain card number, device numbering and exchange hour;
There is the Possum of wrong account according to described device numbering location, and obtain this Possum same dayTransaction journal;
Locate wrong account transaction according to described card number;
Obtain the reason of described wrong account transaction according to the summary info of described transaction journal;
The reason of described wrong account transaction is provided and adjusts the account time to user.
11. methods as claimed in claim 10, is characterized in that, described method also comprises:
Described Possum generates wrong account information while there is wrong account;
Described wrong account information is sent to described Possum monitoring management system.
12. 1 kinds of Possum monitoring management systems, is characterized in that, described system comprises:
Acquisition module, for obtaining client's card number and exchange hour;
Enquiry module, for gulping down card information according to described card number inquiry;
Locating module, locates according to the card information that gulps down inquiring the Possum that gulps down card.
13. systems as claimed in claim 12, is characterized in that, described system also comprises:
Receiver module gulps down card information described in receiving that Possum generates in the time gulping down card.
14. systems as described in claim 12 or 13, is characterized in that, described in gulp down card information and comprise:Card number, the device numbering that gulps down card being gulped down, the time that gulps down card.
15. systems as claimed in claim 14, is characterized in that, described system further comprises:
Answer module, for inquiring about getting site and getting of the card that gulped down according to described device numberingTime and provide to user described in get site and getting the time.
16. 1 kinds of Possum monitoring management systems, is characterized in that, described system comprises:
Acquisition module, for obtaining device numbering and exchange hour;
Locating module, for locating according to described device numbering and exchange hour the Possum that gulps down card.
17. systems as claimed in claim 16, is characterized in that, described system also comprises:
Answer module, for carrying out following operation: according to described device numbering and exchange hour locationGulp down the transaction journal of card problem; Obtain the summary info of this transaction journal according to described transaction journal;Site is provided described in providing to user according to described summary info and gets the time.
18. 1 kinds of Possum monitoring management systems, is characterized in that, described system comprises:
, there is address and exchange hour for concluding the business in acquisition module;
Locating module, for gulping down the self-service of card according to described transaction generation address and exchange hour locationEquipment.
19. systems as claimed in claim 18, is characterized in that, described system also comprises:
Answer module, for carrying out following operation: according to described transaction, address and exchange hour occurLocation gulps down the transaction journal of card problem; Obtain the summary letter of this transaction journal according to described transaction journalBreath; Site is provided described in providing to user according to described summary info and gets the time.
20. 1 kinds of Possum monitoring management systems, is characterized in that, described system comprises:
Acquisition module, for obtaining card number, device numbering and exchange hour;
Equipment locating module, for according to described device numbering location, the Possum of wrong account occurring, and obtainsGet this Possum transaction journal on the same day;
Wrong account locating module, for locating wrong account transaction according to described card number;
Answer module, for obtaining described wrong account transaction according to the summary info of described transaction journalReason, and the reason of described wrong account transaction is provided and adjusts the account time to user.
21. 1 kinds of Possums, is characterized in that, described Possum comprises:
Information generating module, generates when gulping down card and when gulping down card information and/or wrong account occurring, generates wrong accountInformation;
Information sending module, for sending to Possum prison by gulp down card information and/or the wrong account information that generateControl and management system.
Priority Applications (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610011567.8A CN105678922A (en) | 2016-01-08 | 2016-01-08 | Method for positioning card retaining and account errors of self-service equipment, system and equipment |
| CN201810413318.0A CN108877097B (en) | 2016-01-08 | 2016-01-08 | Method, system and equipment for positioning card retaining and account error of self-service equipment |
| CN202010529428.0A CN111640265B (en) | 2016-01-08 | 2016-01-08 | Method, system and equipment for positioning card retaining and account error of self-service equipment |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201610011567.8A CN105678922A (en) | 2016-01-08 | 2016-01-08 | Method for positioning card retaining and account errors of self-service equipment, system and equipment |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201810413318.0A Division CN108877097B (en) | 2016-01-08 | 2016-01-08 | Method, system and equipment for positioning card retaining and account error of self-service equipment |
| CN202010529428.0A Division CN111640265B (en) | 2016-01-08 | 2016-01-08 | Method, system and equipment for positioning card retaining and account error of self-service equipment |
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| Publication Number | Publication Date |
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| CN105678922A true CN105678922A (en) | 2016-06-15 |
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| CN201810413318.0A Active CN108877097B (en) | 2016-01-08 | 2016-01-08 | Method, system and equipment for positioning card retaining and account error of self-service equipment |
| CN201610011567.8A Pending CN105678922A (en) | 2016-01-08 | 2016-01-08 | Method for positioning card retaining and account errors of self-service equipment, system and equipment |
| CN202010529428.0A Active CN111640265B (en) | 2016-01-08 | 2016-01-08 | Method, system and equipment for positioning card retaining and account error of self-service equipment |
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| CN111223250A (en) * | 2019-11-15 | 2020-06-02 | 安徽天勤盛创信息科技股份有限公司 | Self-service bank monitoring system |
| CN112885000A (en) * | 2021-01-22 | 2021-06-01 | 中国银行股份有限公司 | Short payment detection method and device for self-service equipment and computer equipment |
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| CN110991995A (en) * | 2019-11-28 | 2020-04-10 | 中国银行股份有限公司 | Work order processing method and system |
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Also Published As
| Publication number | Publication date |
|---|---|
| CN108877097A (en) | 2018-11-23 |
| CN111640265A (en) | 2020-09-08 |
| CN108877097B (en) | 2020-12-08 |
| CN111640265B (en) | 2021-09-28 |
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