CN104899800A - Call center B2B information exchange platform - Google Patents
Call center B2B information exchange platform Download PDFInfo
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- CN104899800A CN104899800A CN201510339736.6A CN201510339736A CN104899800A CN 104899800 A CN104899800 A CN 104899800A CN 201510339736 A CN201510339736 A CN 201510339736A CN 104899800 A CN104899800 A CN 104899800A
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Abstract
The invention discloses a call center B2B (Business-to-Business) information exchange platform, comprising a member management module, an issuing module, an information browsing module, an evaluation module, a point management module, a mail management module, and a background management module, wherein the member management module and the issuing module are in connection; the issuing module and the information browsing module are in connection; the information browsing module and the evaluation module are in connection; the evaluation module and the point management module are in connection; the point management module and the mail management module are in connection; and the mail management module and the background management module are in connection. The call center B2B information exchange platform improves standardability of each call center, and increases client service quality.
Description
Technical field
The present invention relates to a kind of intercommunion platform, particularly relate to a kind of call center B2B(Business-to-Business) information intercourse platform.。
Background technology
There are up to ten thousand call centers in the whole nation, wherein has 70% to belong to outsourcing service character.Namely by item order, complete monthly appraise and decide achievement.The mode that current call center connects project mainly contains two kinds, and one is friend introduction, and another kind is exactly the project interchange in QQ group.Call center faces following problem: the project cycle is short, and project is unstable; Project money is in arrears with situation seriously, and number one can not get ensureing; Do not receive project on the other hand, Project profit is low.Projects subcontract business faces following problem: find large-scale call center, cost is higher; Find Miniature call center service quality to can not get ensureing; The call center initiatively found, because arrange an order according to class and grade or the arrangement of project, cannot may arrange to attend a banquet and reach the standard grade the very first time.
Summary of the invention
Technical matters to be solved by this invention is to provide a kind of call center B2B information intercourse platform, and it improves the standardization of each call center, promotes the service quality for client.
The present invention solves above-mentioned technical matters by following technical proposals: a kind of call center B2B information intercourse platform, it is characterized in that, it comprises member management module, release module, information browse module, evaluation module, point management module, mail management module, Back Administration Module, member management module is connected with release module, release module and information browse model calling, information browse module is connected with evaluation module, evaluation module and point management model calling, point management module and mail management model calling, mail management module is connected with Back Administration Module.
Preferably, described information browse module, evaluation module use all to project supply business.
Preferably, described point management module, mail management module are all for using to systems provider.
Preferably, described Back Administration Module is used for using to Training Management recruitment supplier.
Preferably, described release module comprises issue project demands module, issue headset demand module, delivery system demand module, issues training requirement module, issues recruitment needs module.
Preferably, described information browse module comprises information list module, information detailed module, information searching module, information modified module, information deletion module, information top set module.
Preferably, described point management module comprises point refills module, counting uses module, active module of counting, detailed module of counting.
Preferably, described mail management module comprises that mail specifies sending module, mail group sending module, interior system sending module of stand.
Positive progressive effect of the present invention is: the present invention not only can solve the difficult problem that professional call center is found by enterprise, and the call center allowing some good projects be contracted out to high-quality solves.Both call center can have been allowed to find the project being more suitable for oneself to do by website platform; The more important thing is, by this business platform, whole call center industry can be allowed to have had a medium mutually evaluated, make benign competition between call center, orderly development, improve the standardization of each call center, promote the service quality for client.
Accompanying drawing explanation
Fig. 1 is the theory diagram of B2B information intercourse platform in call center of the present invention.
Embodiment
Present pre-ferred embodiments is provided, to describe technical scheme of the present invention in detail below in conjunction with accompanying drawing.
As shown in Figure 1, B2B information intercourse platform in call center of the present invention comprises member management module, release module, information browse module, evaluation module, point management module, mail management module, Back Administration Module, member management module is connected with release module, release module and information browse model calling, information browse module is connected with evaluation module, evaluation module and point management model calling, point management module and mail management model calling, mail management module is connected with Back Administration Module.
Member management module, release module use all to call center outsourcing service enterprise.Information browse module, evaluation module use all to project supply business.Point management module, mail management module are all for using to systems provider.Back Administration Module is used for using to Training Management recruitment supplier.
Release module comprises issues project demands module, issue headset demand module, delivery system demand module, issue training requirement module, issue recruitment needs module.Information browse module comprises information list module, information detailed module, information searching module, information modified module, information deletion module, information top set module.Point management module comprises point refills module, counting uses module, active module of counting, detailed module of counting.Evaluation module, after project normal termination, is evaluated for result each other.Mail management module comprises mail appointment sending module, mail group sending module, interior system sending module of standing.
The present invention not only can solve the difficult problem that professional call center is found by enterprise, and the call center allowing some good projects be contracted out to high-quality solves.Both call center can have been allowed to find the project being more suitable for oneself to do by website platform; The more important thing is, by this business platform, whole call center industry can be allowed to have had a medium mutually evaluated, make benign competition between call center, orderly development, improve the standardization of each call center, promote the service quality for client.
Above-described specific embodiment; the technical matters of solution of the present invention, technical scheme and beneficial effect are further described; be understood that; the foregoing is only specific embodiments of the invention; be not limited to the present invention; within the spirit and principles in the present invention all, any amendment made, equivalent replacement, improvement etc., all should be included within protection scope of the present invention.
Claims (9)
1. a call center B2B information intercourse platform, it is characterized in that, it comprises member management module, release module, information browse module, evaluation module, point management module, mail management module, Back Administration Module, member management module is connected with release module, release module and information browse model calling, information browse module is connected with evaluation module, evaluation module and point management model calling, point management module and mail management model calling, mail management module is connected with Back Administration Module.
2. B2B information intercourse platform in call center as claimed in claim 1, it is characterized in that, described member management module, release module use all to call center outsourcing service enterprise.
3. B2B information intercourse platform in call center as claimed in claim 1, it is characterized in that, described information browse module, evaluation module use all to project supply business.
4. B2B information intercourse platform in call center as claimed in claim 1, it is characterized in that, described point management module, mail management module are all for using to systems provider.
5. B2B information intercourse platform in call center as claimed in claim 1, is characterized in that, described Back Administration Module is used for using to Training Management recruitment supplier.
6. B2B information intercourse platform in call center as claimed in claim 1, it is characterized in that, described release module comprises issues project demands module, issue headset demand module, delivery system demand module, issue training requirement module, issue recruitment needs module.
7. B2B information intercourse platform in call center as claimed in claim 1, is characterized in that, described information browse module comprises information list module, information detailed module, information searching module, information modified module, information deletion module, information top set module.
8. B2B information intercourse platform in call center as claimed in claim 1, is characterized in that, described point management module comprises point refills module, counting uses module, active module of counting, detailed module of counting.
9. B2B information intercourse platform in call center as claimed in claim 1, is characterized in that, described mail management module comprises mail appointment sending module, mail group sending module, interior system sending module of standing.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510339736.6A CN104899800A (en) | 2015-06-18 | 2015-06-18 | Call center B2B information exchange platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510339736.6A CN104899800A (en) | 2015-06-18 | 2015-06-18 | Call center B2B information exchange platform |
Publications (1)
| Publication Number | Publication Date |
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| CN104899800A true CN104899800A (en) | 2015-09-09 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
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| CN201510339736.6A Pending CN104899800A (en) | 2015-06-18 | 2015-06-18 | Call center B2B information exchange platform |
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| CN (1) | CN104899800A (en) |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2004086275A (en) * | 2002-08-23 | 2004-03-18 | Istyle Inc | System for analyzing and evaluating cosmetics information |
| CN102156926A (en) * | 2011-04-28 | 2011-08-17 | 江苏欧索软件有限公司 | Intermediary platform for human resources |
| CN103927297A (en) * | 2014-04-13 | 2014-07-16 | 北京工业大学 | Evidence theory based Chinese microblog credibility evaluation method |
-
2015
- 2015-06-18 CN CN201510339736.6A patent/CN104899800A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2004086275A (en) * | 2002-08-23 | 2004-03-18 | Istyle Inc | System for analyzing and evaluating cosmetics information |
| CN102156926A (en) * | 2011-04-28 | 2011-08-17 | 江苏欧索软件有限公司 | Intermediary platform for human resources |
| CN103927297A (en) * | 2014-04-13 | 2014-07-16 | 北京工业大学 | Evidence theory based Chinese microblog credibility evaluation method |
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| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20150909 |
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| RJ01 | Rejection of invention patent application after publication |