CN104836697A - Method for diagnosing and solving fault of mobile terminal, and device - Google Patents
Method for diagnosing and solving fault of mobile terminal, and device Download PDFInfo
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- CN104836697A CN104836697A CN201410049141.2A CN201410049141A CN104836697A CN 104836697 A CN104836697 A CN 104836697A CN 201410049141 A CN201410049141 A CN 201410049141A CN 104836697 A CN104836697 A CN 104836697A
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- mobile terminal
- fault
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- instruction
- diagnostic trouble
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/04—Arrangements for maintaining operational condition
Abstract
The invention provides a method for diagnosing and solving a fault of a mobile terminal, and a device. The method is used in electronic equipment. The method comprises a first obtaining step that a fault code corresponding to the fault of the mobile terminal is obtained, a second obtaining step that a fault solution scheme corresponding to the fault code, and an execution step that the fault solution scheme is executed. Through adoption of the technical scheme of the invention, when the fault occurs in the mobile terminal, a user can achieve fault detection for the mobile terminal through simple operation, the fault code corresponding to the fault of the mobile terminal is obtained, the corresponding fault solution scheme can be searched in a database containing a fault code set and a fault solution scheme set through the obtained fault code, and then the fault of the mobile terminal is eliminated. Through the method and device, the user can detect and solve the fault of the mobile terminal by himself/herself, maintenance time of the mobile terminal is saved, and user's experience on the mobile terminal is increased.
Description
Technical field
The present invention relates to the communications field, particularly relate to method and the device of a kind of diagnosis and solution mobile terminal fault.
Background technology
Use user in the process of mobile terminal and unavoidably can produce some problems, make troubles to user.For ensureing that user can normally use, need to solve produced problem in time.
Adopt following methods to solve mobile terminal produced problem at present mostly:
1, brush machine: wipe out some user profile;
2, factory-default is recovered;
3, after-sales service: the maintenance cost of the method is higher, and it is larger to drop into manpower.
4, mobile terminal is returned production firm to keep in repair: take the time that user is a large amount of like this, can live normally to user and impact, thus affect mobile terminal public praise commercially.
If can when mobile terminal breaks down, user just can be able to be dealt with problems by oneself shirtsleeve operation, like this can save the experience that human cost can improve again user.But such solution needs user can know the fault of mobile terminal and how solve the method for this fault.
Summary of the invention
In view of this, the invention provides a kind of diagnosis and solve the method for mobile terminal fault and device, during to solve that in prior art, mobile terminal breaks down, Resolving probiems not in time, affects the problem of Consumer's Experience.
For solving the problem, the invention provides a kind of method of diagnosis and solution mobile terminal fault, comprising the following steps:
First obtaining step, obtains the diagnostic trouble code that mobile terminal fault is corresponding;
Second obtaining step, obtains the fault solution corresponding with described diagnostic trouble code;
Perform step, perform described fault solution.
Preferably, described method is used for an electronic equipment, and described electronic equipment is described mobile terminal or first electronic equipment different from described mobile terminal.
Preferably, be provided with one in described electronic equipment when having the database of diagnostic trouble code collection and fault solution collection, described second obtaining step is specially: search the fault solution corresponding with described diagnostic trouble code in the database according to described diagnostic trouble code.
Preferably, described second obtaining step specifically comprises:
Send to the second electronic equipment being provided with a database and carry the inquiry request of described diagnostic trouble code, make described second electronic equipment can from the fault solution that described data base querying is corresponding with described diagnostic trouble code after receiving described inquiry request;
Receive the described fault solution that described second electronic equipment returns.
Preferably, described method is used for the first electronic equipment, and described first obtaining step specifically comprises:
Obtain the type information of described mobile terminal;
The instruction for collect described diagnostic trouble code corresponding with described mobile terminal is obtained according to described type information;
Send described instruction to described mobile terminal, make described mobile terminal can perform described instruction and obtain described diagnostic trouble code;
Receive the described diagnostic trouble code that described mobile terminal returns.
Preferably, described instruction is that real time fail code detects instruction or fault routine code collects instruction,
When described instruction is real time fail code detection instruction, makes described mobile terminal perform described instruction and described mobile terminal is detected in real time, obtain the real time fail code of described mobile terminal;
When described instruction is fault routine code collection instruction, makes described mobile terminal perform mobile terminal described in described instruction acquisition in day-to-day operation process, detect the fault routine code obtained.
Preferably, described fault solution is manual solution or automated solution,
When described fault solution is manual solution, described execution step is the described manual solution of display, eliminates fault to guide user according to the fault solution of display;
When described fault solution is automated solution, described solution comprises a trouble shooting instruction, and described execution step is:
Send described trouble shooting instruction to described mobile terminal, make described mobile terminal perform described trouble shooting instruction, to eliminate fault corresponding to described diagnostic trouble code.
The present invention also provides a kind of diagnosis and solves the device of mobile terminal fault, comprising:
First acquisition module, for obtaining diagnostic trouble code corresponding to mobile terminal fault;
Second acquisition module, for obtaining the fault solution corresponding with described diagnostic trouble code;
Executive Module, for performing described fault solution.
Preferably, described device is used for an electronic equipment, and described electronic equipment is described mobile terminal or first electronic equipment different from described mobile terminal.
Preferably, be provided with one in described electronic equipment when having the database of diagnostic trouble code collection and fault solution collection, described second acquisition module is specially: search the fault solution corresponding with described diagnostic trouble code in the database according to described diagnostic trouble code.
Preferably, described second acquisition module specifically comprises:
Query unit, carrying the inquiry request of described diagnostic trouble code for sending to the second electronic equipment being provided with a database, making described second electronic equipment can from the fault solution that described data base querying is corresponding with described diagnostic trouble code after receiving described inquiry request;
First receiving element, for receiving the described fault solution that described second electronic equipment returns.
Preferably, described device is used for the first electronic equipment, and described first acquisition module specifically comprises:
Model acquiring unit, for obtaining the type information of described mobile terminal;
Instruction fetch unit, for obtaining the instruction for collect described diagnostic trouble code corresponding with described mobile terminal according to described type information;
Instruction sending unit, for sending described instruction to described mobile terminal, making described mobile terminal can perform described instruction and obtaining described diagnostic trouble code;
Second receiving element, for receiving the described diagnostic trouble code that described mobile terminal returns.
Preferably, described fault solution is manual solution or automated solution,
When described fault solution is manual solution, described Executive Module is provided with the display unit of the described manual solution of a display;
When described fault solution is automated solution, described solution comprises a trouble shooting instruction, and described Executive Module is:
Send described trouble shooting instruction to described mobile terminal, make described mobile terminal perform described trouble shooting instruction, to eliminate fault corresponding to described diagnostic trouble code.
Adopt technical scheme of the present invention, when mobile terminal breaks down, user can by the fault detect of shirtsleeve operation realization to described mobile terminal, obtain the diagnostic trouble code that mobile terminal fault is corresponding, and the described diagnostic trouble code by getting, in the fault solution that the database lookup with diagnostic trouble code collection and fault solution collection is corresponding, thus get rid of the fault of described mobile terminal.By the present invention, user can detect and solve the fault of mobile terminal voluntarily, saves the time of safeguarding mobile terminal, adds the experience of user for mobile terminal.
Accompanying drawing explanation
Fig. 1 is a schematic flow sheet of the diagnosis of embodiments of the invention and the method for solution mobile terminal fault;
Fig. 2 is the structural representation of the diagnosis of embodiments of the invention and the device of solution mobile terminal fault;
Fig. 3 is another schematic flow sheet of the diagnosis of embodiments of the invention and the method for solution mobile terminal fault;
Fig. 4 is another structural representation of the diagnosis of embodiments of the invention and the device of solution mobile terminal fault.
Embodiment
For making the technical problem to be solved in the present invention, technical scheme and advantage clearly, be described in detail below in conjunction with the accompanying drawings and the specific embodiments.
Fig. 1 is a schematic flow sheet of the diagnosis of embodiments of the invention and the method for solution mobile terminal fault.As shown in Figure 1, the invention provides a kind of method of diagnosis and solution mobile terminal fault, comprise the following steps:
First obtaining step 101, obtains the diagnostic trouble code that mobile terminal fault is corresponding;
Second obtaining step 102, obtains the fault solution corresponding with described diagnostic trouble code;
Perform step 103, perform described fault solution.
Adopt the technical scheme of above-described embodiment, user can detect and solve the fault of mobile terminal voluntarily, by obtaining diagnostic trouble code corresponding to mobile terminal fault, realize the fault detect to described mobile terminal, and obtain corresponding fault solution by the described diagnostic trouble code got, thus get rid of the fault of described mobile terminal.
The method of above-described embodiment can be used for an electronic equipment, described electronic equipment can be described mobile terminal or first electronic equipment different from described mobile terminal, and described first electronic equipment can be another mobile terminal, personal computer (PC-personal computer) or server etc.
When the method for described embodiment is used for described mobile terminal, when described mobile terminal occurs not affecting the total generic failure (as screen flicker, loudspeaker are not spoken, cannot be charged) of operation, described mobile terminal gets final product self-inspection, finds and performs fault solution corresponding to described fault.When the method for described embodiment is used for described first electronic equipment, when described mobile terminal occurs that total generic failure or catastrophe failure cause described mobile terminal self-operating at need, by described first electronic equipment, described mobile terminal is detected, find and perform fault solution corresponding to described fault.Now, no matter whether described mobile terminal can normally run, and all realizes diagnosis and the reparation of fault by described first electronic equipment.
When being provided with one in described electronic equipment and having the database of diagnostic trouble code collection and fault solution collection, described second obtaining step 102 is specially: search the fault solution corresponding with described diagnostic trouble code in the database according to described diagnostic trouble code.
When described database is arranged at described mobile terminal, and when described method is used for described mobile terminal, if described movement is broken down, without the need to by other any auxiliary equipment, get final product self-inspection and fault is repaired, very convenient.Consider the storage capacity of mobile terminal, the storage content of described database, only the diagnostic trouble code collection of notebook mobile terminal and fault solution collection.As for the renewal of content, can adopt and regularly from total database, download the up-to-date diagnostic trouble code collection being directed to this type and fault solution collection, to meet the demand such as accurate, timely of fault detect.
When described database is arranged at described first electronic equipment (another mobile terminal, PC or server), when there being sufficient memory space, the storage content of database can expand to diagnostic trouble code collection and the fault solution collection of the mobile terminal of various model, to meet the demand of different type of machines, reach the object of serving polytypic mobile terminal.Now, the method for the present embodiment can be used for described first electronic equipment, and when described mobile terminal breaks down, only described mobile terminal and described first electronic equipment alternately, can complete detection and the reparation of fault.
Certainly, the described database with diagnostic trouble code collection and fault solution collection also can be arranged at second electronic equipment only with memory function, described second electronic equipment can be another mobile terminal, PC or the server etc. being provided with described database, is preferably server.Described second obtaining step 102 specifically comprises:
Step 1021: send to the second electronic equipment being provided with a database and carry the inquiry request of described diagnostic trouble code, makes described second electronic equipment can from the fault solution that described data base querying is corresponding with described diagnostic trouble code after receiving described inquiry request;
Step 1022: receive the described fault solution that described second electronic equipment returns.
When described database is arranged at PC or server, all can realize reliable and stable Data support, especially the server of class database, its memory property, security performance, serviceability are better than common PC especially, can be used as the first-selection that data store.
Above-described embodiment is only the preferred embodiments of the present invention, not as a limitation of the invention, and those skilled in the art still can make amendment and retouching according to enlightenment of the present invention.
In addition, for how obtaining diagnostic trouble code corresponding to mobile terminal fault, when described method is used for the first electronic equipment, described first obtaining step 101 specifically comprises:
Step 1011: the type information obtaining described mobile terminal;
Step 1012: obtain the instruction for collect described diagnostic trouble code corresponding with described mobile terminal according to described type information;
Step 1013: send described instruction to described mobile terminal, makes described mobile terminal can perform described instruction and obtains described diagnostic trouble code;
Step 1014: receive the described diagnostic trouble code that described mobile terminal returns.
Perform described first obtaining step 101, when mobile terminal breaks down, the diagnostic trouble code that described mobile terminal fault is corresponding can be obtained.
The described instruction for collecting described diagnostic trouble code can be real time fail code and detects instruction or fault routine code collection instruction.When described instruction is real time fail code detection instruction, makes described mobile terminal perform described instruction and described mobile terminal is detected in real time, obtain the real time fail code of described mobile terminal.When described instruction is fault routine code collection instruction, makes described mobile terminal perform mobile terminal described in described instruction acquisition in day-to-day operation process, detect the fault routine code obtained.
By the method for above-described embodiment, not only can detect reparation when the catastrophe failure of impact operation appears in mobile terminal in real time to described mobile terminal, also can by collecting the total generic failure not affecting operation of described mobile terminal at ordinary times, at a time unification is repaired the fault of described mobile terminal.The preventive maintenance time of user to described mobile terminal can be saved by repairing in the fault set occurred in day-to-day operation at ordinary times.
Described fault solution can be manual solution or automated solution, and when described solution is manual solution, described execution step 103 is the described manual solution of display, eliminates fault to guide user according to the solution of display; When described solution is automated solution, described solution comprises a trouble shooting instruction, described execution step 103 is: send described trouble shooting instruction to described mobile terminal, described mobile terminal is made to perform described trouble shooting instruction, to eliminate fault corresponding to described diagnostic trouble code.
Fig. 2 is the structural representation of the diagnosis of embodiments of the invention and the device of solution mobile terminal fault.As shown in Figure 2, the present invention also provides a kind of diagnosis and solves the device of mobile terminal fault, and this device comprises:
First acquisition module, for obtaining diagnostic trouble code corresponding to mobile terminal fault;
Second acquisition module, for obtaining the fault solution corresponding with described diagnostic trouble code;
Executive Module, for performing described fault solution.
Preferably, described device is used for an electronic equipment, and described electronic equipment is described mobile terminal or first electronic equipment different from described mobile terminal.
Preferably, be provided with one in described electronic equipment when having the database of diagnostic trouble code collection and fault solution collection, described second acquisition module is specially: search the fault solution corresponding with described diagnostic trouble code in the database according to described diagnostic trouble code.
Preferably, described second acquisition module specifically comprises:
Query unit, carrying the inquiry request of described diagnostic trouble code for sending to the second electronic equipment being provided with a database, making described second electronic equipment can from the fault solution that described data base querying is corresponding with described diagnostic trouble code after receiving described inquiry request;
First receiving element, for receiving the described fault solution that described second electronic equipment returns.
Preferably, described device is used for the first electronic equipment, and described first acquisition module specifically comprises:
Model acquiring unit, for obtaining the type information of described mobile terminal;
Instruction fetch unit, for obtaining the instruction for collect described diagnostic trouble code corresponding with described mobile terminal according to described type information;
Instruction sending unit, for sending described instruction to described mobile terminal, making described mobile terminal can perform described instruction and obtaining described diagnostic trouble code;
Second receiving element, for receiving the described diagnostic trouble code that described mobile terminal returns.
Preferably, described fault solution is manual solution or automated solution,
When described fault solution is manual solution, described Executive Module is provided with the display unit of the described manual solution of a display;
When described fault solution is automated solution, described solution comprises a trouble shooting instruction, and described Executive Module is:
Send described trouble shooting instruction to described mobile terminal, make described mobile terminal perform described trouble shooting instruction, to eliminate fault corresponding to described diagnostic trouble code.
Concrete, the device of described diagnosis and solution mobile terminal fault can be used for described mobile terminal or first electronic equipment different from described mobile terminal.When this device is used for described mobile terminal, and when described mobile terminal is provided with described database, described mobile terminal can complete self-inspection and the reparation of fault when breaking down; When described device is arranged at another electronic equipment being different from described mobile terminal, when described mobile terminal breaks down, by this another electronic equipment, detection and the reparation of fault need be completed.
Fig. 3 is another schematic flow sheet of the diagnosis of embodiments of the invention and the method for solution mobile terminal fault; Fig. 4 is another structural representation of the diagnosis of embodiments of the invention and the device of solution mobile terminal fault.As shown in Figure 3, Figure 4, in the present embodiment, described method is used for a PC1, and in a server 2, be provided with the database 21 with diagnostic trouble code collection and fault solution collection.The method of a kind of diagnosis of the present invention and solution mobile terminal fault, comprises the following steps:
Step 201: the type information obtaining mobile terminal, obtains the instruction for collect diagnostic trouble code corresponding with described mobile terminal according to described type information.
Concrete, when user needs to diagnose mobile terminal and repair, described mobile terminal is connected to PC1, PC1 is undertaken alternately by the form of network diagnosis homepage 11 and user, user opens network diagnosis homepage 11 access services device 2, download from server 2 and install communication control 12 to PC1, now, user can select registration or log in.Communication control 2 sends instruction to mobile terminal 3, obtain the essential information of mobile terminal 3, as the type information of mobile terminal, the version number of mobile terminal operating system and IMEI(International Mobile Equipment Identity code-International Mobile Equipment Identity) etc., and the described essential information got is shown by network diagnosis homepage 11, with the essential information making user can get more information about mobile terminal 3.Meanwhile, the type information of the mobile terminal 3 got is fed back to server 2 by network diagnosis homepage 11 by communication control 12, and the instruction that be used for collect diagnostic trouble code corresponding with mobile terminal 3 is returned to PC1 according to described type information by server 2.
Step 202: send described instruction to described mobile terminal, and the described diagnostic trouble code receiving that described mobile terminal returns.
Concrete, the instruction being used for collecting described mobile terminal fault code got is sent to mobile terminal 3 by communication control 12 by PC1, and mobile terminal 3 performs described instruction.When described instruction is real time fail code detection instruction, the real time fail code of mobile terminal 3 can be acquired.Now, mobile terminal 3 performs described real time fail code by fault detection module 31 and detects instruction, the modules of mobile terminal 3 is detected in real time, and the diagnostic trouble code acquired corresponding to fault that mobile terminal 3 now exists is returned to communication control 12.When described instruction is fault routine code collection instruction, mobile terminal 3 can be acquired in day-to-day operation process, detect the fault routine code obtained.Concrete is that the diagnostic trouble code corresponding to the fault occurred in day-to-day operation is stored in fault logging module 32 by described mobile terminal, when performing described fault routine code and collecting instruction, stored diagnostic trouble code is returned to the communication control 12 on PC1.
Described diagnostic trouble code is 32 bit value generated according to fault message correspondence, and stores with the form of 16 systems, and such as, fault code indications is that memory headroom is not enough, and corresponding diagnostic trouble code is 0x00000001.
Step 203: send to the server being provided with described database and carry the inquiry request of described diagnostic trouble code, and the fault solution corresponding with described diagnostic trouble code receiving that described server returns.
Concrete, PC1 sends the inquiry request of carrying described diagnostic trouble code to server 2 by network diagnosis homepage 11, make server 2 after receiving described inquiry request, the fault solution corresponding with described diagnostic trouble code can be inquired about from database 21, Query Result-namely corresponding with described diagnostic trouble code fault solution is returned to PC1 after inquiring corresponding fault solution by server 2.
Step 204: judge whether described fault solution is automated solution.
1, after receiving the described fault solution that server 2 returns, judges that this fault solution is manual solution or automated solution.
Step 205: when described fault solution is manual solution, show described manual solution.
If when described fault solution is manual solution, PC1 shows described fault solution by network diagnosis homepage 11, makes user according to the instruction of the program, can manually eliminate the fault of described mobile terminal by step.
Step 206: when described fault solution is automated solution, described fault solution comprises a trouble shooting instruction, is specially and sends described trouble shooting instruction to described mobile terminal.
Concrete, after PC1 obtains described trouble shooting instruction, described trouble shooting instruction is sent to mobile terminal 3 by communication control 12, simultaneously, the fault message described fault solution comprised is shown by network diagnosis homepage 11, described fault message can comprise concrete fault title, estimates to solve the time etc. needed for fault.After mobile terminal 3 receives described trouble shooting instruction, automatically perform this trouble shooting instruction by Failure elimination module 33, eliminate the fault of described mobile terminal.Pending fault returns corresponding information and points out user malfunction to eliminate to PC1, PC1 by network diagnosis homepage 11 after eliminating.
So, when described mobile terminal breaks down, without the need to carrying out complex operations or the program of prior art, only need carry out shirtsleeve operation in client, can the fault of mobile terminal be detected and be eliminated, save the preventive maintenance time of mobile terminal, add Consumer's Experience.
The above is the preferred embodiment of the present invention; it should be pointed out that for those skilled in the art, under the prerequisite not departing from principle of the present invention; can also make some improvements and modifications, these improvements and modifications also should be considered as protection scope of the present invention.
Claims (13)
1. a method for diagnosis and solution mobile terminal fault, is characterized in that, comprising:
First obtaining step, obtains the diagnostic trouble code that mobile terminal fault is corresponding;
Second obtaining step, obtains the fault solution corresponding with described diagnostic trouble code;
Perform step, perform described fault solution.
2. method according to claim 1, is characterized in that, described method is used for an electronic equipment, and described electronic equipment is described mobile terminal or first electronic equipment different from described mobile terminal.
3. method according to claim 2, it is characterized in that, be provided with one in described electronic equipment when having the database of diagnostic trouble code collection and fault solution collection, described second obtaining step is specially: search the fault solution corresponding with described diagnostic trouble code in the database according to described diagnostic trouble code.
4. method according to claim 2, is characterized in that, described second obtaining step specifically comprises:
Send to the second electronic equipment being provided with a database and carry the inquiry request of described diagnostic trouble code, make described second electronic equipment can from the fault solution that described data base querying is corresponding with described diagnostic trouble code after receiving described inquiry request;
Receive the described fault solution that described second electronic equipment returns.
5. method according to claim 4, is characterized in that, described method is used for the first electronic equipment, and described first obtaining step specifically comprises:
Obtain the type information of described mobile terminal;
The instruction for collect described diagnostic trouble code corresponding with described mobile terminal is obtained according to described type information;
Send described instruction to described mobile terminal, make described mobile terminal can perform described instruction and obtain described diagnostic trouble code;
Receive the described diagnostic trouble code that described mobile terminal returns.
6. method according to claim 5, is characterized in that, described instruction is that real time fail code detects instruction or fault routine code collects instruction,
When described instruction is real time fail code detection instruction, makes described mobile terminal perform described instruction and described mobile terminal is detected in real time, obtain the real time fail code of described mobile terminal;
When described instruction is fault routine code collection instruction, makes described mobile terminal perform mobile terminal described in described instruction acquisition in day-to-day operation process, detect the fault routine code obtained.
7. method according to claim 5, is characterized in that, described fault solution is manual solution or automated solution,
When described fault solution is manual solution, described execution step is the described manual solution of display, eliminates fault to guide user according to the solution of display;
When described fault solution is automated solution, described fault solution comprises a trouble shooting instruction, and described execution step is:
Send described trouble shooting instruction to described mobile terminal, make described mobile terminal perform described trouble shooting instruction, to eliminate fault corresponding to described diagnostic trouble code.
8. a device for diagnosis and solution mobile terminal fault, is characterized in that, comprising:
First acquisition module, for obtaining diagnostic trouble code corresponding to mobile terminal fault;
Second acquisition module, for obtaining the fault solution corresponding with described diagnostic trouble code;
Executive Module, for performing described fault solution.
9. device according to claim 8, is characterized in that, described device is used for an electronic equipment, and described electronic equipment is described mobile terminal or first electronic equipment different from described mobile terminal.
10. device according to claim 9, it is characterized in that, be provided with one in described electronic equipment when having the database of diagnostic trouble code collection and fault solution collection, described second acquisition module is specially: search the fault solution corresponding with described diagnostic trouble code in the database according to described diagnostic trouble code.
11. devices according to claim 9, is characterized in that, described second acquisition module specifically comprises:
Query unit, carrying the inquiry request of described diagnostic trouble code for sending to the second electronic equipment being provided with a database, making described second electronic equipment can from the fault solution that described data base querying is corresponding with described diagnostic trouble code after receiving described inquiry request;
First receiving element, for receiving the described fault solution that described second electronic equipment returns.
12. devices according to claim 11, is characterized in that, described device is used for the first electronic equipment, and described first acquisition module specifically comprises:
Model acquiring unit, for obtaining the type information of described mobile terminal;
Instruction fetch unit, for obtaining the instruction for collect described diagnostic trouble code corresponding with described mobile terminal according to described type information;
Instruction sending unit, for sending described instruction to described mobile terminal, making described mobile terminal can perform described instruction and obtaining described diagnostic trouble code;
Second receiving element, for receiving the described diagnostic trouble code that described mobile terminal returns.
13. devices according to claim 12, is characterized in that, described fault solution is manual solution or automated solution,
When described fault solution is manual solution, described Executive Module is provided with the display unit of the described manual solution of a display;
When described fault solution is automated solution, described fault solution comprises a trouble shooting instruction, and described Executive Module is:
Send described trouble shooting instruction to described mobile terminal, make described mobile terminal perform described trouble shooting instruction, to eliminate fault corresponding to described diagnostic trouble code.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410049141.2A CN104836697A (en) | 2014-02-12 | 2014-02-12 | Method for diagnosing and solving fault of mobile terminal, and device |
| PCT/CN2014/081167 WO2015120687A1 (en) | 2014-02-12 | 2014-06-30 | Method and apparatus for diagnosing and solving mobile terminal fault |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201410049141.2A CN104836697A (en) | 2014-02-12 | 2014-02-12 | Method for diagnosing and solving fault of mobile terminal, and device |
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| CN104836697A true CN104836697A (en) | 2015-08-12 |
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| CN201410049141.2A Pending CN104836697A (en) | 2014-02-12 | 2014-02-12 | Method for diagnosing and solving fault of mobile terminal, and device |
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| WO (1) | WO2015120687A1 (en) |
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| WO2017148037A1 (en) * | 2016-02-29 | 2017-09-08 | 美的集团股份有限公司 | Method and device for diagnosing terminal fault |
| CN107741811A (en) * | 2017-09-20 | 2018-02-27 | 努比亚技术有限公司 | Mobile terminal maintaining method, device and computer-readable recording medium |
| CN107770351A (en) * | 2017-12-05 | 2018-03-06 | 东莞智得电子制品有限公司 | Mobile phone center outward appearance detecting system and detection method |
| CN109104322A (en) * | 2018-10-17 | 2018-12-28 | 广汽丰田汽车有限公司 | Solution, device, readable storage medium storing program for executing and the system of FL-NET communication failure |
| CN109150587A (en) * | 2018-07-25 | 2019-01-04 | 新华三信息安全技术有限公司 | A kind of maintaining method and device |
| CN109358572A (en) * | 2018-09-26 | 2019-02-19 | 深圳壹账通智能科技有限公司 | Method, apparatus, computer equipment and the storage medium of machinery equipment O&M |
| CN109697252A (en) * | 2018-12-21 | 2019-04-30 | 上海尚工机器人技术有限公司 | A kind of artificial mill APP error code inquiry system of machine and its operating procedure |
| CN111381576A (en) * | 2018-12-29 | 2020-07-07 | 纳恩博（北京）科技有限公司 | Exception recovery method and device and storage medium |
| CN112243014A (en) * | 2019-07-17 | 2021-01-19 | 青岛海尔洗衣机有限公司 | Fault information processing method and device, electronic equipment and storage medium |
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