CN107741811A

CN107741811A - Mobile terminal maintaining method, device and computer-readable recording medium

Info

Publication number: CN107741811A
Application number: CN201710856114.XA
Authority: CN
Inventors: 汪强
Original assignee: Nubia Technology Co Ltd
Current assignee: Nubia Technology Co Ltd
Priority date: 2017-09-20
Filing date: 2017-09-20
Publication date: 2018-02-27

Abstract

The invention discloses a kind of mobile terminal maintaining method, including：The selection instruction of user's triggering is received, the maintenance tool of user's selection is determined, wherein the mobile terminal maintaining method comprises at least two kinds of maintenance tools；Mobile terminal is safeguarded based on the operational motion that maintenance strategy is carried out by the information or user for obtaining mobile terminal according to the maintenance tool that user selects.The invention also discloses a kind of mobile terminal attending device, computer-readable recording medium.The present invention can provide the maintenance service of a variety of mobile terminals, assist after-sales service personnel to determine failure problems, and for failure safeguard terminal.

Description

Mobile terminal maintaining method, device and computer-readable recording medium

Technical field

The present invention relates to field of mobile terminals, more particularly to a kind of maintaining method of mobile terminal, device and computer can Read storage medium.

Background technology

With the popularization of Android smartphone software, domestic consumer can voluntarily write with a brush dipped in Chinese ink cell phone software.Regardless of whether it is card brush Or line brush, all it is possible that the abnormal conditions such as mobile phone becomes brick, crashes, restarts, this just needs net after sale during brush machine Point can carry out brush machine operation when reprocessing to becoming brick mobile phone, want manual backup to recover parameter if necessary.Traditional brush machine after sale is soft Part is based on this pattern.

But brush machine can only solve the problems, such as that mobile phone becomes brick, then helpless in the case of parameter is lost.Site passes through after sale The situation that client send the mainboard repaiied to lose the parameters such as IMEI, wifi, Bluetooth address or radio frequency parameter can be often run into, if live nothing Method is recovered, and site can only solve by changing mainboard or returning factory, and human and material resources and time cost are all very high.Meanwhile site after sale Certain difficulty be present is judged to smart mobile phone hidden failure.The problem of for being difficult to judge, often can only by brush software, or The single processing such as mainboard mode are changed to attempt to safeguard, fails targetedly to safeguard the failure problems of appearance, makes place Manage cost increase.Easily there is situation about repairing repeatedly, cause customer complaint.

The content of the invention

It is a primary object of the present invention to provide a kind of mobile terminal maintaining method, it is intended to solve existing mobile terminal pair event It is inaccurate to hinder Problem judgment, by brush machine or changes the problem of single means such as mainboard are safeguarded.

To achieve the above object, the present invention provides a kind of mobile terminal maintaining method, the mobile terminal maintenance program bag Include：

The selection instruction of user's triggering is received, the maintenance tool of user's selection is determined, wherein the mobile terminal maintenance side Method comprises at least two kinds of maintenance tools；

Carried out according to the maintenance tool that user selects by the information or user for obtaining mobile terminal based on maintenance strategy Operational motion mobile terminal is safeguarded.

Preferably, the maintenance tool of user selection is described to utilize user for brush machine instrument or when giving tool parameter for change The maintenance tool of selection is included by obtaining the step of information of mobile terminal is safeguarded to mobile terminal：

The information according to corresponding to the maintenance tool obtains mobile terminal；

Mobile terminal is safeguarded according to the information of acquisition.

Preferably, it is described receive user triggering selection instruction, determine user selection maintenance tool the step of include：

The instruction of tool parameter is given in the selection for receiving user's triggering for change, determines maintenance tool that user selects to give parameter for change Instrument；

It is described to include according to corresponding to the maintenance tool obtains mobile terminal the step of information：

Acquisition identification information is sent to instruct to mobile terminal；

Judge the response message that mobile terminal is sent whether is received in preset time；

When receiving the response message of transmission of mobile terminal in preset time, determine to move according to the response message The identification information of dynamic terminal；

The step of information according to acquisition is safeguarded to mobile terminal includes：

Judge whether the prestore identification information consistent with the identification information of mobile terminal；

When exist it is consistent with the identification information of mobile terminal prestore identification information when, obtain with it is corresponding prestore to identify believe Cease the creation data information of matching；

Parameter File is generated according to the creation data information, and the Parameter File is written to mobile terminal.

Preferably, it is described judge mobile terminal whether is received in preset time transmission response message the step of it Also include afterwards：

When not receiving mobile terminal in preset time and being sent to response message, display mobile terminal identification information obtains Failure is taken, it is necessary to the prompt message and identification information input frame that are manually entered；

Whether the type information for judging to obtain matches with the identification information that user inputs；

When the type information and the mark of user's input of acquisition believe no matching, using the identification information of user's input as movement The identification information of terminal.

The instruction of tool parameter is given in the selection for receiving user's triggering for change, determines maintenance tool that user selects to give for change The step of before tool parameter, also includes：

Obtain the account that inputs and corresponding encrypted message when user logs in account number, according to the account with it is right The encrypted message answered is verified to user identity；

When user authentication by when, perform step：The instruction of tool parameter is given in the selection for receiving user's triggering for change, Determine the maintenance tool of user's selection to give tool parameter for change.

Preferably, the instruction of tool parameter is given in the selection for receiving user's triggering for change, determines the maintenance workers of user's selection Have to include the step of giving for change after tool parameter:

Record information is safeguarded according to maintenance process generation, and safeguards that predeterminated position is arrived in record information storage by described.

Preferably, it is described receive user triggering selection instruction, determine user selection maintenance tool before the step of also Including：

Preferably, when the selection instruction of user's triggering is the instruction for giving tool parameter for change, described send obtains mark letter The step of before breath instruction to mobile terminal, also includes：

Obtain the account that user logs in and safeguard record information according to corresponding to obtaining the account；

According to it is described safeguard record information judge corresponding to the write parameters number of account number whether exceed preset times；

When the number of corresponding account number write parameters is not less than preset times, step is performed：Acquisition identification information is sent to refer to Make to mobile terminal.

Preferably, when the maintenance tool of user's selection detects instrument for software and hardware, the dimension selected according to user Nurse's tool is carried out by the information or user for obtaining mobile terminal based on the operational motion that maintenance strategy is carried out to mobile terminal The step of safeguarding includes：

The selection instruction of user is received, obtains the detection project of user's selection, the detection project is examined including at least root Survey, anti-counterfeiting detection, Detection of Stability, communication detection, consumption detection, hardware detection and third party's detection；

The mobile terminal is detected according to the detection project that user selects, testing result corresponding to acquisition；

The described testing result of display, mobile terminal is safeguarded according to the testing result so as to obtain user.

In addition, to achieve the above object, the present invention also provides a kind of mobile terminal attending device, the mobile terminal is safeguarded Device includes：The mobile terminal dimension that memory, processor and being stored in can be run on the memory and on the processor Program is protected, the step of mobile terminal maintaining method as described above is realized when the mobile terminal maintenance program is by the computing device Suddenly.

In addition, to achieve the above object, the present invention also provides a kind of computer-readable recording medium, described computer-readable Mobile terminal maintenance program is stored with storage medium, as above institute is realized when the mobile terminal maintenance program is executed by processor The step of mobile terminal maintaining method stated.

The present invention provides a kind of mobile terminal maintaining method, device and computer-readable recording medium, the mobile terminal Maintaining method includes：The selection instruction of user's triggering is received, determines the maintenance tool of user's selection, wherein the mobile terminal is tieed up Maintaining method comprises at least two kinds of maintenance tools；According to the maintenance tool that user selects by obtaining the information or use of mobile terminal Mobile terminal is safeguarded based on the operational motion that maintenance strategy is carried out at family.By the above-mentioned means, the present invention is being needed to moving Dynamic terminal can select a variety of mobile terminal maintenance modes as needed when being safeguarded, assist after-sales service personnel to determine failure Problem, and for failure safeguard terminal.

Brief description of the drawings

Fig. 1 is a kind of hardware architecture diagram for the mobile terminal for realizing each embodiment of the present invention；

Fig. 2 is a kind of communications network system Organization Chart provided in an embodiment of the present invention；

Fig. 3 is the apparatus structure schematic diagram for the hardware running environment that scheme of the embodiment of the present invention is related to；

Fig. 4 is the schematic flow sheet of mobile terminal maintaining method first embodiment of the present invention；

Fig. 5 is the schematic flow sheet of mobile terminal maintaining method second embodiment of the present invention；

Fig. 6 is the schematic flow sheet of mobile terminal maintaining method 3rd embodiment of the present invention；

Fig. 7 is the schematic flow sheet of mobile terminal maintaining method fourth embodiment of the present invention；

Fig. 8 is the schematic flow sheet of the embodiment of mobile terminal maintaining method the 5th of the present invention；

Fig. 9 is the schematic flow sheet of mobile terminal maintaining method sixth embodiment of the present invention；

Figure 10 is the schematic diagram of a scenario of mobile terminal maintaining method first embodiment of the present invention；

Figure 11 is the schematic diagram of a scenario of mobile terminal maintaining method second embodiment of the present invention；

Figure 12 is the schematic diagram of a scenario of mobile terminal maintaining method 3rd embodiment of the present invention；

Embodiment

It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.

In follow-up description, the suffix using such as " module ", " part " or " unit " for representing element is only Be advantageous to the explanation of the present invention, itself there is no a specific meaning.Therefore, " module ", " part " or " unit " can mix Ground uses.

Terminal can be implemented in a variety of manners.For example, the terminal described in the present invention can include such as mobile phone, flat board Computer, notebook computer, palm PC, personal digital assistant (Personal Digital Assistant, PDA), portable Media player (Portable Media Player, PMP), guider, wearable device, Intelligent bracelet, pedometer etc. move Dynamic terminal, and the fixed terminal such as digital TV, desktop computer.

It will be illustrated in subsequent descriptions by taking mobile terminal as an example, it will be appreciated by those skilled in the art that except special Outside element for moving purpose, construction according to the embodiment of the present invention can also apply to the terminal of fixed type.

Referring to Fig. 1, its hardware architecture diagram for a kind of mobile terminal of each embodiment of the realization present invention, the shifting Dynamic terminal 100 can include：RF (Radio Frequency, radio frequency) unit 101, WiFi module 102, audio output unit 103rd, A/V (audio/video) input block 104, sensor 105, display unit 106, user input unit 107, interface unit 108th, the part such as memory 109, processor 110 and power supply 111.It will be understood by those skilled in the art that shown in Fig. 1 Mobile terminal structure does not form the restriction to mobile terminal, and mobile terminal can be included than illustrating more or less parts, Either combine some parts or different parts arrangement.

The all parts of mobile terminal are specifically introduced with reference to Fig. 1：

Radio frequency unit 101 can be used for receiving and sending messages or communication process in, the reception and transmission of signal, specifically, by base station Downlink information receive after, handled to processor 110；In addition, up data are sent to base station.Generally, radio frequency unit 101 Including but not limited to antenna, at least one amplifier, transceiver, coupler, low-noise amplifier, duplexer etc..In addition, penetrate Frequency unit 101 can also be communicated by radio communication with network and other equipment.Above-mentioned radio communication can use any communication Standard or agreement, including but not limited to GSM (Global System of Mobile communication, global system for mobile telecommunications System), GPRS (General Packet Radio Service, general packet radio service), CDMA2000 (Code Division Multiple Access 2000, CDMA 2000), WCDMA (Wideband Code Division Multiple Access, WCDMA), TD-SCDMA (Time Division-Synchronous Code Division Multiple Access, TD SDMA), FDD-LTE (Frequency Division Duplexing-Long Term Evolution, FDD Long Term Evolution) and TDD-LTE (Time Division Duplexing-Long Term Evolution, time division duplex Long Term Evolution) etc..

WiFi belongs to short range wireless transmission technology, and mobile terminal can help user to receive and dispatch electricity by WiFi module 102 Sub- mail, browse webpage and access streaming video etc., it has provided the user wireless broadband internet and accessed.Although Fig. 1 shows Go out WiFi module 102, but it is understood that, it is simultaneously not belonging to must be configured into for mobile terminal, completely can be according to need To be omitted in the essential scope for do not change invention.

Audio output unit 103 can be in call signal reception pattern, call mode, record mould in mobile terminal 100 When under the isotypes such as formula, speech recognition mode, broadcast reception mode, by radio frequency unit 101 or WiFi module 102 it is receiving or It is sound that the voice data stored in memory 109, which is converted into audio signal and exported,.Moreover, audio output unit 103 The audio output related to the specific function that mobile terminal 100 performs can also be provided (for example, call signal receives sound, disappeared Breath receives sound etc.).Audio output unit 103 can include loudspeaker, buzzer etc..

A/V input blocks 104 are used to receive audio or video signal.A/V input blocks 104 can include graphics processor (Graphics Processing Unit, GPU) 1041 and microphone 1042, graphics processor 1041 is in video acquisition mode Or the static images or the view data of video obtained in image capture mode by image capture apparatus (such as camera) are carried out Reason.Picture frame after processing may be displayed on display unit 106.Picture frame after the processing of graphics processor 1041 can be deposited Storage is transmitted in memory 109 (or other storage mediums) or via radio frequency unit 101 or WiFi module 102.Mike Wind 1042 can connect in telephone calling model, logging mode, speech recognition mode etc. operational mode via microphone 1042 Quiet down sound (voice data), and can be voice data by such acoustic processing.Audio (voice) data after processing can To be converted to the form output that mobile communication base station can be sent to via radio frequency unit 101 in the case of telephone calling model. Microphone 1042 can implement various types of noises and eliminate (or suppression) algorithm to eliminate (or suppression) in reception and send sound Caused noise or interference during frequency signal.

Mobile terminal 100 also includes at least one sensor 105, such as optical sensor, motion sensor and other biographies Sensor.Specifically, optical sensor includes ambient light sensor and proximity transducer, wherein, ambient light sensor can be according to environment The light and shade of light adjusts the brightness of display panel 1061, and proximity transducer can close when mobile terminal 100 is moved in one's ear Display panel 1061 and/or backlight.As one kind of motion sensor, accelerometer sensor can detect in all directions (general For three axles) size of acceleration, size and the direction of gravity are can detect that when static, the application available for identification mobile phone posture (such as horizontal/vertical screen switching, dependent game, magnetometer pose calibrating), Vibration identification correlation function (such as pedometer, percussion) etc.； The fingerprint sensor that can also configure as mobile phone, pressure sensor, iris sensor, molecule sensor, gyroscope, barometer, The other sensors such as hygrometer, thermometer, infrared ray sensor, will not be repeated here.

Display unit 106 is used for the information for showing the information inputted by user or being supplied to user.Display unit 106 can wrap Display panel 1061 is included, liquid crystal display (Liquid Crystal Display, LCD), Organic Light Emitting Diode can be used Forms such as (Organic Light-Emitting Diode, OLED) configures display panel 1061.

User input unit 107 can be used for the numeral or character information for receiving input, and produce the use with mobile terminal The key signals input that family is set and function control is relevant.Specifically, user input unit 107 may include contact panel 1071 with And other input equipments 1072.Contact panel 1071, also referred to as touch-screen, collect touch operation of the user on or near it (for example user uses any suitable objects or annex such as finger, stylus on contact panel 1071 or in contact panel 1071 Neighbouring operation), and corresponding attachment means are driven according to formula set in advance.Contact panel 1071 may include touch detection Two parts of device and touch controller.Wherein, the touch orientation of touch detecting apparatus detection user, and detect touch operation band The signal come, transmits a signal to touch controller；Touch controller receives touch information from touch detecting apparatus, and by it Contact coordinate is converted into, then gives processor 110, and the order sent of reception processing device 110 and can be performed.In addition, can To realize contact panel 1071 using polytypes such as resistance-type, condenser type, infrared ray and surface acoustic waves.Except contact panel 1071, user input unit 107 can also include other input equipments 1072.Specifically, other input equipments 1072 can wrap Include but be not limited to physical keyboard, in function key (such as volume control button, switch key etc.), trace ball, mouse, action bars etc. One or more, do not limit herein specifically.

Further, contact panel 1071 can cover display panel 1061, detect thereon when contact panel 1071 or After neighbouring touch operation, processor 110 is sent to determine the type of touch event, is followed by subsequent processing device 110 according to touch thing The type of part provides corresponding visual output on display panel 1061.Although in Fig. 1, contact panel 1071 and display panel 1061 be the part independent as two to realize the input of mobile terminal and output function, but in certain embodiments, can Input and the output function of mobile terminal are realized so that contact panel 1071 and display panel 1061 is integrated, is not done herein specifically Limit.

Interface unit 108 is connected the interface that can pass through as at least one external device (ED) with mobile terminal 100.For example, External device (ED) can include wired or wireless head-band earphone port, external power source (or battery charger) port, wired or nothing Line FPDP, memory card port, the port for connecting the device with identification module, audio input/output (I/O) end Mouth, video i/o port, ear port etc..Interface unit 108 can be used for receiving the input from external device (ED) (for example, number It is believed that breath, electric power etc.) and the input received is transferred to one or more elements in mobile terminal 100 or can be with For transmitting data between mobile terminal 100 and external device (ED).

Memory 109 can be used for storage software program and various data.Memory 109 can mainly include storing program area And storage data field, wherein, storing program area can storage program area, application program (such as the sound needed at least one function Sound playing function, image player function etc.) etc.；Storage data field can store according to mobile phone use created data (such as Voice data, phone directory etc.) etc..In addition, memory 109 can include high-speed random access memory, can also include non-easy The property lost memory, a for example, at least disk memory, flush memory device or other volatile solid-state parts.

Processor 110 is the control centre of mobile terminal, utilizes each of various interfaces and the whole mobile terminal of connection Individual part, by running or performing the software program and/or module that are stored in memory 109, and call and be stored in storage Data in device 109, the various functions and processing data of mobile terminal are performed, so as to carry out integral monitoring to mobile terminal.Place Reason device 110 may include one or more processing units；Preferably, processor 110 can integrate application processor and modulatedemodulate is mediated Device is managed, wherein, application processor mainly handles operating system, user interface and application program etc., and modem processor is main Handle radio communication.It is understood that above-mentioned modem processor can not also be integrated into processor 110.

Mobile terminal 100 can also include the power supply 111 (such as battery) to all parts power supply, it is preferred that power supply 111 Can be logically contiguous by power-supply management system and processor 110, so as to realize management charging by power-supply management system, put The function such as electricity and power managed.

Although Fig. 1 is not shown, mobile terminal 100 can also will not be repeated here including bluetooth module etc..

For the ease of understanding the embodiment of the present invention, the communications network system being based on below to the mobile terminal of the present invention enters Row description.

Referring to Fig. 2, Fig. 2 is a kind of communications network system Organization Chart provided in an embodiment of the present invention, the communication network system Unite as the LTE system of universal mobile communications technology, the UE that the LTE system includes communicating connection successively (User Equipment, is used Family equipment) 201, E-UTRAN (Evolved UMTS Terrestrial Radio Access Network, evolved UMTS lands Ground wireless access network) 202, EPC (Evolved Packet Core, evolved packet-based core networks) 203 and operator IP operation 204。

Specifically, UE201 can be above-mentioned terminal 100, and here is omitted.

E-UTRAN202 includes eNodeB2021 and other eNodeB2022 etc..Wherein, eNodeB2021 can be by returning Journey (backhaul) (such as X2 interface) is connected with other eNodeB2022, and eNodeB2021 is connected to EPC203, ENodeB2021 can provide UE201 to EPC203 access.

EPC203 can include MME (Mobility Management Entity, mobility management entity) 2031, HSS (Home Subscriber Server, home subscriber server) 2032, other MME2033, SGW (Serving Gate Way, Gateway) 2034, PGW (PDN Gate Way, grouped data network gateway) 2035 and PCRF (Policy and Charging Rules Function, policy and rate functional entity) 2036 etc..Wherein, MME2031 be processing UE201 and The control node of signaling between EPC203, there is provided carrying and connection management.HSS2032 is all to manage for providing some registers Such as the function of attaching position register (not shown) etc, and preserve some and used about service features, data rate etc. The special information in family.All customer data can be transmitted by SGW2034, and PGW2035 can provide UE 201 IP Address is distributed and other functions, and PCRF2036 is strategy and the charging control strategic decision-making of business data flow and IP bearing resources Point, it selects and provided available strategy and charging control decision-making with charge execution function unit (not shown) for strategy.

IP operation 204 can include internet, Intranet, IMS (IP Multimedia Subsystem, IP multimedia System) or other IP operations etc..

Although above-mentioned be described by taking LTE system as an example, those skilled in the art it is to be understood that the present invention not only Suitable for LTE system, be readily applicable to other wireless communication systems, such as GSM, CDMA2000, WCDMA, TD-SCDMA with And following new network system etc., do not limit herein.

Based on above-mentioned mobile terminal hardware configuration and communications network system, each embodiment of the inventive method is proposed.

It should be noted that herein, term " comprising ", "comprising" or its any other variant are intended to non-row His property includes, so that process, method, article or device including a series of elements not only include those key elements, and And also include the other element being not expressly set out, or also include for this process, method, article or device institute inherently Key element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that including this Other identical element also be present in the process of key element, method, article or device.

The embodiments of the present invention are for illustration only, do not represent the quality of embodiment.

Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side Method can add the mode of required general hardware platform to realize by software, naturally it is also possible to by hardware, but in many cases The former is more preferably embodiment.Based on such understanding, technical scheme is substantially done to prior art in other words Going out the part of contribution can be embodied in the form of software product, and the computer software product is stored in a storage medium In (such as ROM/RAM, magnetic disc, CD), including some instructions to cause a station terminal (can be mobile phone, computer, service Device, air conditioner, or network equipment etc.) perform method described in each embodiment of the present invention.

Embodiments of the invention are described above in conjunction with accompanying drawing, but the invention is not limited in above-mentioned specific Embodiment, above-mentioned embodiment is only schematical, rather than restricted, one of ordinary skill in the art Under the enlightenment of the present invention, in the case of present inventive concept and scope of the claimed protection is not departed from, it can also make a lot Form, these are belonged within the protection of the present invention.

Because prior art often can only be by brush software, or change the single processing such as mainboard mode to attempt to tie up Shield, fails targetedly to safeguard the failure problems of appearance, increases processing cost.Easily there are the feelings repaired repeatedly Condition, cause customer complaint.

In order to solve the above-mentioned technical problem, the present invention provides a kind of mobile terminal maintaining method, in the method, first receives The selection instruction of user's triggering, the maintenance tool of user's selection is determined, mobile terminal pair is then obtained according to the maintenance tool The information answered, mobile terminal is safeguarded further according to the information of acquisition.

As shown in figure 3, Fig. 3 is the terminal structure schematic diagram for the hardware running environment that scheme of the embodiment of the present invention is related to.

Terminal of the embodiment of the present invention can be PC or smart mobile phone, tablet personal computer, E-book reader, MP3 (Moving Picture Experts Group Audio Layer III, dynamic image expert's compression standard audio aspect 3) Player, MP4 (Moving Picture Experts Group Audio Layer IV, dynamic image expert's compression standard sound Frequency aspect 4) player, pocket computer etc. have the packaged type terminal device of display function.

As shown in figure 3, the terminal can include：Processor 1001, such as CPU, network interface 1004, user interface 1003, memory 1005, communication bus 1002.Wherein, communication bus 1002 is used to realize the connection communication between these components. User interface 1003 can include display screen (Display), input block such as keyboard (Keyboard), optional user interface 1003 can also include wireline interface, the wave point of standard.Network interface 1004 can optionally connect including the wired of standard Mouth, wave point (such as WI-FI interfaces).Memory 1005 can be high-speed RAM memory or stable memory (non-volatile memory), such as magnetic disk storage.Memory 1005 optionally can also be independently of aforementioned processor 1001 storage device.

Alternatively, terminal can also include camera, RF (Radio Frequency, radio frequency) circuit, sensor, audio Circuit, WiFi module etc..Wherein, sensor ratio such as optical sensor, motion sensor and other sensors.Specifically, light Sensor may include ambient light sensor and proximity transducer, wherein, ambient light sensor can according to the light and shade of ambient light come The brightness of display screen is adjusted, proximity transducer can close display screen and/or backlight when mobile terminal is moved in one's ear.As One kind of motion sensor, gravity accelerometer can detect in all directions the size of (generally three axles) acceleration, quiet Size and the direction of gravity are can detect that when only, the application available for identification mobile terminal posture is (such as horizontal/vertical screen switching, related Game, magnetometer pose calibrating), Vibration identification correlation function (such as pedometer, tap) etc.；Certainly, mobile terminal can also match somebody with somebody The other sensors such as gyroscope, barometer, hygrometer, thermometer, infrared ray sensor are put, will not be repeated here.

It will be understood by those skilled in the art that the restriction of the terminal structure shown in Fig. 1 not structure paired terminal, can be wrapped Include than illustrating more or less parts, either combine some parts or different parts arrangement.

As shown in figure 3, it can lead to as in a kind of memory 1005 of computer-readable storage medium including operating system, network Believe module, Subscriber Interface Module SIM and mobile terminal maintenance program.

In the terminal shown in Fig. 3, network interface 1004 is mainly used in connecting background server, is carried out with background server Data communicate；User interface 1003 is mainly used in connecting client (user terminal), enters row data communication with client；And processor 1001 can be used for calling the mobile terminal maintenance program stored in memory 1005, and perform following operate：

Further, processor 1001 can call the mobile terminal maintenance program stored in memory 1005, also perform Operate below：

Mobile terminal is safeguarded according to the information of acquisition.

Judge whether the prestore identification information consistent with the identification information obtained；

Obtain the identification information that user inputs in the identification information input frame；

Obtain the type information of mobile terminal；

When user authentication by when, perform step：The selection instruction of user's triggering is received, determines user's selection Maintenance tool.

Based on above-mentioned hardware configuration, the embodiment of cipher processing method of the present invention is proposed.

Reference picture 4, first embodiment of the invention provide a kind of mobile terminal maintaining method, the mobile terminal maintaining method Including：

Step S10, the selection instruction of user's triggering is received, determine the maintenance tool of user's selection, wherein described mobile whole End maintaining method comprises at least two kinds of maintenance tools；

In embodiments of the present invention, the mobile terminal maintaining method can apply to various mobile terminals, such as mobile phone, put down Plate computer etc..The present embodiment is by taking mobile phone as an example.

With the popularization of Android smartphone software, domestic consumer can voluntarily write with a brush dipped in Chinese ink cell phone software.Regardless of whether it is card brush Or line brush, all it is possible that abnormal conditions such as mobile phone become brick, crashes, restarts during brush machine.This just needs net after sale Point can carry out brush machine operation when reprocessing to becoming brick mobile phone, want manual backup to recover parameter if necessary.Traditional brush machine after sale is soft Part is based on this pattern.

But brush machine can only solve the problems, such as that mobile phone becomes brick, then helpless in the case of parameter is lost.Site passes through after sale The situation that client send the mainboard repaiied to lose the parameters such as IMEI, wifi, Bluetooth address or radio frequency parameter can be often run into, if live nothing Method is recovered, and site can only solve by changing mainboard or returning factory, and human and material resources and time cost are all very high.Site write parameters work Tool can make front end site have the ability to handle such situation, so as to reduce the number for changing mainboard or depot repair, lifting service effect Rate and service satisfaction, and the reduction of after cost can be brought to a certain extent.

Site judges certain difficulty be present to smart mobile phone hidden failure after sale.The problem of for being difficult to judge, often only Can be by brush software, or change mainboard mode and handle to attempt, increase processing cost.Meanwhile because problem can not be accurate , easily there is situation about repairing repeatedly, causes customer complaint in positioning.

In the present invention, user refers to the maintenance personal of site after sale, and maintenance tool refers to asking the failure of mobile phone Topic carries out maintenance process means.For example, in the prior art, the maintenance tool of site after sale is usually brush machine or more change owner Plate.The present invention a set of integrated maintenance software for net-pont design after sale, the software at least gathered brush machine, gives parameter for change and soft The functions such as hardware detection.Site attendant is first turned on integrated maintenance software during being repaired using this software, And mobile phone and software are connected.After software is opened, brush machine, the triggering for opening the maintenance tool such as parameter and software and hardware detection Interface can be shown in by modes such as tool buttons on the display interface after opening software, and the content that the interface of opening includes is such as Shown in Figure 10, Figure 10 is the schematic diagram of a scenario of mobile terminal maintaining method first embodiment of the present invention, and user selects maintenance tool When click corresponding to tool button key.User clicks tool button corresponding to maintenance tool in software display interface and can triggered Selection uses the request of the maintenance tool, processor to show the display interface for corresponding to maintenance tool after receiving the request.

S20, maintenance strategy is based on by the information or user for obtaining mobile terminal according to the maintenance tool that user selects The operational motion of progress is safeguarded to mobile terminal.Preferably, when the maintenance tool of user's selection for brush machine instrument or is looked for When returning tool parameter, step S20 includes：

S21, the information according to corresponding to the maintenance tool obtains mobile terminal；

S22, mobile terminal is safeguarded according to the information of acquisition.

In the present embodiment, using brush machine, give for change the correlation of mobile phone will be first obtained when parameter is safeguarded to mobile phone The model of cellphone information, wherein cellphone information including mobile phone, IMEI, fingerprint ID and DeviceID etc. are in mobile phone or mobile phone The information that is identified of component.For example, when carrying out brush machine to mobile phone using brush machine instrument, the letter such as mobile phone model is obtained first Cease to judge the compatibility of brush machine bag；When giving instrument for change using parameter, mobile phone such as IMEI or Device ID etc. are obtained only first One identification code is to obtain the parameter with codes match；When detecting instrument using software and hardware, model, system version can be first obtained And fortune is deposited the essential informations such as size and shown so that user obtains the essential information of mobile phone and according to essential information and subsequently Analysis of test results failure problems.The information difference for needing to obtain in advance using different instruments, a maintenance workers are selected in user After tool, the information required for first being obtained according to preset program, so that the information according to acquisition is safeguarded to mobile phone.In this step In rapid, obtain the mode of information can receive corresponding to after means requests according to required for obtaining program set in advance Information, it can also be realized by way of obtaining the information of user's input.Information is obtained by way of pre-set program When, the request for obtaining relevant information is first sent to the mobile phone to have established a connection, and then mobile phone is according to the acquisition letter received Breath request sends response message to maintenance tool.But in actual maintenance process, in fact it could happen that due to interior of mobile phone hardware damage Or other hidden failures and cause mobile phone to cannot respond to the acquisition information request of maintenance tool part transmission, thus hand can not be obtained The relevant information of machine.For such case, relevant information can be obtained by way of user inputs, such as, please sending When asking the response for not obtaining mobile phone in rear preset time, the explanation of ejection one obtains information failure, it is necessary to which user is manually entered correlation The prompt message of information and the input frame that relevant information is inputted for user.Tool parameter is given for change in use to safeguard mobile phone When, it is necessary to first obtain the exclusive identification code of mobile phone, the identification code could be arranged to IMEI number, IMEI (International Mobile Equipment Identity) be International Mobile Equipment Identity code abbreviation, international mobile equipment identification code, be by " the electronics string number " of 15 bit digitals composition, it is corresponded with every mobile phone, and the code is that the whole world is unique.Often One mobile phone will all be endowed a globally unique sets of numbers after finishing assembly, and this number is from production to friendship Pay and recorded using the manufacturer that will be all manufactured production.The IMEI of mobile phone can pass through handset, guarantee card or packing box On find, user need to only be input to the IMEI obtained through the above way the input frame pre-set.

, it is necessary to be safeguarded according to information is got to mobile phone after previous step obtains the relevant information of mobile phone.Example Such as, during brush machine, after the hardware informations such as the model of mobile phone are obtained, according to the hardware information of acquisition with search with The brush machine bag of hardware information matching, and multiple results of acquisition are shown and selected for user, then obtain the brush of user's selection Machine bag, and the brush machine bag brush is entered mobile phone.For giving tool parameter for change, it is necessary to which associated production data are periodically captured and deposited in advance Customer service system server is put into, as the data source for subsequently giving parameter for change.During parameter is given for change, giving tool parameter for change can It is corresponding that the unique identifier such as internet interview customer service system server, IMEI, PSN or the DeviceID inputted according to site obtains it Creation data (containing wifi, Bluetooth address etc.) and golden machine RF parameters etc., and the relevant parameter got is integrated into Parameter File, Parameter reconstruction is entered into mobile phone automatically by giving tool parameter for change.

In the present embodiment, maintenance tool can also be that software and hardware detects, and be detected for software and hardware, and this maintenance tool exists The effect for assisting site maintenance personal to position failure problems is primarily served in maintenance process.Software and hardware detection is triggered in user After request, the essential information of mobile phone can be first obtained, such as product type, IMEI1, IMEI2, MEID, SN, PSN, software version This number, fortune deposit size, storage size etc., be shown to maintenance personal, maintenance personal is had basic insight to mobile phone.Triggering uses After software and hardware detection instrument, the Function detection bulleted list that the kit contains can be also shown, such as root detections, anti-counterfeiting detection, steady Qualitative detection, communication detection, consumption detection, hardware detection, third party's detection etc..Site maintenance personal is first based on the anticipation of oneself It is determined that needing to carry out mobile phone which detection project and the detection project to needs selects, server repairs people according to site The detection project of member's selection detects to mobile phone.Whether Root is detected as inquiring about product by root.Anti-counterfeiting detection is inspection Survey whether detection interior of mobile phone component is the component model not matched with this brand, can be by advance by module information and mobile phone Information matches, and matching relationship is stored.When carrying out anti-counterfeiting detection, the information and its intraware of mobile phone are first obtained Whether information, then the cellphone information that the information of acquisition is determined to obtain with the information contrast to prestore match with module information.It is stable Property be detected as detect cell phone system stability, that is, check whether mobile phone abnormal restarting, abnormal deadlock phenomenon occurs in the recent period.Communication class Detection is that detection failure cause is mobile phone problem or other external factor in order to detect call, signal, classes of data traffic failure Caused by (such as network reason, artificial setting reason).Consumption detection, check whether mobile telephone power consumption is normal, and whether battery has event Barrier etc..Hardware detection, it is whether faulty to mobile phone hardware function to detect.Third-party application detects, and detects on mobile phone Whether there is incompatible third-party application, such as detect incompatible third-party application, provide prompting suggestion and uninstall or install Compatible version.Expanded and optimized on conventional individual version brush machine basis of software, integrated network renewal, network entry, given for change Parameter, software and hardware detection etc. use function, not only improve software ease for use and service efficiency, can also lift site service effect after sale Rate, the reduction of after cost can be brought to a certain extent.

In the present embodiment, the selection instruction of user's triggering is first received, determines the maintenance tool of user's selection, then basis Information corresponding to the maintenance tool acquisition mobile terminal, is safeguarded further according to the information of acquisition to mobile terminal.By upper Mode is stated, the present invention can select a variety of mobile terminal maintenance modes as needed when needing to safeguard mobile terminal, Assist after-sales service personnel to determine failure problems, and for failure safeguard terminal.

In the present embodiment, further, reference picture 5, the stream of Fig. 5 mobile terminal maintaining method second embodiments of the present invention Journey schematic diagram.

Based on above-described embodiment, in the present embodiment, to give tool parameter for change, step S10 includes maintenance tool：

The instruction of tool parameter is given in step S11, the selection for receiving user's triggering for change, determine maintenance tool that user selects for Give tool parameter for change；

The information of mobile terminal includes the information of mobile terminal in step S20, and step S21 includes：

S211, send acquisition identification information and instruct to mobile terminal；

S212, judge the response message of mobile terminal transmission whether is received in preset time；

S213, when receiving the response message of transmission of mobile terminal in preset time, according to the response message Determine the identification information of mobile terminal；

Step S22 includes：

S221, judge whether the prestore identification information consistent with the identification information of mobile terminal；

S222, when exist it is consistent with the identification information of mobile terminal prestore identification information when, obtain and prestored with corresponding The creation data information of identification information match；

S223, Parameter File is generated according to the creation data information, and the Parameter File is written to mobile terminal.

It can also include after step S212：

S214, when not receiving mobile terminal in preset time and being sent to response message, show mobile terminal identification Acquisition of information failure is, it is necessary to the prompt message and identification information input frame that are manually entered；

S215, obtain the identification information that user inputs in the identification information input frame；

S216, obtain the type information of mobile terminal；

Whether S217, the type information for judging to obtain match with the identification information that user inputs；

S218, when the type information and the mark of user's input of acquisition believe no matching, with the identification information of user's input For the identification information of mobile terminal.

In the present embodiment, instrument is given for change as maintenance tool using user by the use of parameter.With Android smartphone software Popularization, domestic consumer can voluntarily write with a brush dipped in Chinese ink cell phone software.Cellphone subscriber during brush machine due to some steps processing not Accurately, such as unexpected termination brush machine program during wrong brush machine bag or brush machine is selected, caused such as parameter IMEI, wifi, bluetooth The loss of the parameter such as location or radio frequency parameter.And for the failure problems that mobile phone parameters are lost, site after sale typically passes through more change owner Factory and office's reason is returned in plate processing, and this kind of processing mode processing cost is high.In the present embodiment, site maintenance personal is by giving ginseng for change Number instrument can re-write the parameter of loss in cell phone system, avoid changing mainboard or return factory and office's reason.Using giving for change The process that tool parameter is safeguarded is as follows.

First, the instruction of tool parameter is given in the selection for receiving user's triggering for change, determines maintenance tool that user selects to look for Return tool parameter.In the present embodiment, the present invention have brush machine, give parameter for change and software and hardware detect three maintenance tools, user Can by click the function button of " giving parameter for change " therein come triggering selection give for change tool parameter use instruct, processor Determine the maintenance tool of user's selection to give tool parameter for change.

The selection that processor receives user's triggering is given for change after the instruction of parameter, it is necessary to identify mobile phone, first sends to obtain and marks The instruction of information is known to mobile terminal.In the present embodiment, identification information can be that IMEI and Device ID of mobile phone etc. can The information of unique mark mobile phone.In the present embodiment by taking IMEI as an example, processor, which have sent, obtains IMEI instruction to after mobile phone, Mobile phone IMEI does not lose, and when responding the hardware normal operation of the instruction, mobile phone can be in preset time according to processor Instruct the response message for being sent to processor and including IMEI.Processor extracts response message after receiving the response message that mobile phone is sent Terminal IMEI, and the IMEI using the IMEI of acquisition as mobile phone.The IMEI that processor needs and prestored after obtaining the IMEI is carried out pair Than whether there is the situation consistent with the IMEI of the mobile phone in the IMEI for judging to prestore.In the present embodiment, system manager is pre- The mobile phone parameters such as IMEI, wifi address of listing mobile phone, Bluetooth address and RF parameters and manufacturing parameter are first stored in data Server, and to the parameters correspondence establishment matching relationship with a mobile phone.Processor will obtain after obtaining the IMEI of mobile phone IMEI and the IMEI that prestores contrast, as the IMEI and some IMEI for prestoring of mobile phone, such as when IMEI1 is identical, just obtain number According to the manufacturing parameter matched in server with IMEI1, and according to manufacturing parameter manufacturing parameter file and it is written in mobile phone.When pre- When being not present identical with the IMEI number of acquisition in the IMEI number deposited, display can not find the prompt message of matching manufacturing parameter.

When mobile phone failure problems than it is more serious when, the acquisition IMEI instruction that possibly can not be sent to processor ring Should, cause processor can not directly obtain identification information from mobile phone, in this case it is necessary to what user manually inputted Mode inputs IMEI or its identification information.Such as when not obtaining the response of mobile phone in preset time after the request is sent, ejection One explanation obtain IMEI failure, it is necessary to user be manually entered IMEI prompt message and for user input IMEI input frame, As shown in figure 11, the IMEI of mobile phone can be found in fuselage or guarantee card.User is after input frame inputs IMEI number, processing Device obtains the IMEI of user's input from input frame, the model of mobile phone is then obtained from mobile phone again, by judging IMEI and model Whether matching carrys out the preliminary legitimacy for judging IMEI, in case the IMEI of user's input error, ensures parameter and the hand subsequently write Machine type matches.When mobile phone model matches with the IMEI that user inputs, the IMEI using the IMEI number of user's input as the mobile phone, And the step of repeating above-mentioned acquisition creation data, obtains the creation data and creation data file of the mobile phone, is written in mobile phone.

During actually implementing, due to the dispersiveness of site after sale, a data server can be set, for storing The various information of each mobile terminal listed, such as hardware information and creation data information, and with a mobile terminal Parameter match each other.Then an after-sale service system is being built, providing site by the after-sale service system accesses data, services The interface of device.

In the present embodiment, by using give for change tool parameter to mobile phone lose parameter failure problems safeguard, keep away Exempt from using the change high cost such as mainboard or depot repair, consumption manpower etc. without targetedly maintenance mode.

Further, reference picture 6, the schematic flow sheet of Fig. 6 mobile terminal maintaining method 3rd embodiments of the present invention.

Based on above-described embodiment, also include in the present embodiment, the step of before step S10：

S30, obtain user and log in the account inputted during account number and corresponding encrypted message, according to the account User identity is verified with corresponding encrypted message.

In the present embodiment, due to being related to the software and hardware details of different user in the database of maintaining method, meanwhile, The present invention includes the sensitive operation that could be carried out after the judgement of some professional knowledges in terms of needing based on mobile phone, in order to maintain secrecy with And the effective realization of maintenance effect, the user of maintaining method of the present invention is the attendant of site after sale, is to realize to site people The accurate control of member's brush machine situation, software can only carry out network entry, common shifting without unit version by the account of system after sale The account number of user's application of dynamic terminal can not pass through mandate.

In the present embodiment, after opening safeguards software, login interface is first shown, as shown in figure 12, site attendant First input logs in account number and password.Processor obtains the login account and encrypted message of user's input from login interface, and User identity is verified with encrypted message according to account is logged in, includes following two aspects when verifying user identity： 1) whether the account number of user's input is to authorize to log in account number；2) whether the account number of user's input matches with password.User only has defeated The account number entered when account number and password match, can just log in software to authorize the account number logged in.

In the present embodiment, obtain user and log in the account inputted during account number and corresponding encrypted message, according to institute State account to verify user identity with corresponding encrypted message, ensure this hair by way of licensing to particular account Bright user is professional rather than the common mobile terminals such as site maintenance personal, is easy to carry out effectively the maintenance condition of mobile phone Control.

Further, reference picture 7, the schematic flow sheet of Fig. 7 mobile terminal maintaining method fourth embodiments of the present invention.

Based on above-described embodiment, include in the present embodiment, the step of after step S23：

Step S40, record information is safeguarded according to maintenance process generation, and safeguard record information storage to default position by described Put.

In the maintenance process of prior art, when being repaired to mobile phone, in the case where not damaging data in mobile phone, enter Row is potentially stored in maintenance operation in mobile phone daily record, but is unfavorable for network of maintenance and repair to operation without relative recording in network of maintenance and repair The distribution of record and mobile phone problem is analyzed.

In the present embodiment, after step S30, processor is given birth to according to information such as the operation of maintenance process and operating results Into safeguarding record information, and store and arrive default position.For example, the operation of brush machine, processor are carried out in certain maintenance process The generation of brush machine is carried out according to input ROM information, brush machine time and brush machine result and safeguards record information, and is stored to setting in advance Fixed position.

In the present embodiment, record information is safeguarded according to maintenance process generation, and safeguards that record information storage is arrived by described Predeterminated position, it is easy to network of maintenance and repair to analyze operation note and the distribution of mobile phone problem.

Further, reference picture 8, the schematic flow sheet of Fig. 8 embodiments of mobile terminal maintaining method the 5th of the present invention.

Based on above-described embodiment, in the present embodiment, when the maintenance tool of user's selection is gives tool parameter for change, in step The step of before rapid S211, includes：

S50, the account of acquisition user's login is corresponding with the account to safeguard record information；

S60, safeguard that record information judges that the write parameters number of corresponding account number is with described according to the account It is no to exceed preset times；

In mobile terminal maintaining method of the present invention, it is the larger sensitive operation of risk to give parameter manipulation for change, operational error Considerable influence can be produced to handset capability, for example, if there is mistake when mobile phone logo code is obtained, be written to mobile phone Parameter be probably corresponding error identification code corresponding to mobile phone parameters, may influence whether that error identification code corresponds to the use of mobile phone. Therefore, it is necessary to the frequency of use for giving parameter maintenance instrument for change is restricted.In the present embodiment, by system manager, skill Art support engineer authorizes to the attendant of some site after sale to the use for giving tool parameter for change.For example, once The access right of the certain number of some user account number is granted to only in mandate, access right is used after the access times authorized Family needs to apply authority, keeper or technician when examination ＆ verification authorizes to system manager and technician again Time can analyse whether rationally decide whether to award again according to the operation note information parameter manipulation of giving for change passing to the user Power, so as to reach the purpose being controlled to giving tool parameter frequency of use for change.

In the present embodiment, processor receives the instruction that tool parameter is given in the selection that user triggers for change, it is determined that After the maintenance tool of user's selection is for giving tool parameter for change, the account of user's login is first obtained, further according to the account Number information determines to safeguard record information corresponding to account, the write parameters of account number according to corresponding to judging the account Whether number exceedes preset times, when the number of corresponding account number write parameters is not less than preset times, performs step：Transmission obtains Take identification information to instruct to mobile terminal, the frequency of use of sensitive maintenance tool can be controlled, avoid making for sensitive maintenance tool Bad effect is produced with error.

Further, reference picture 9, the schematic flow sheet of Fig. 9 mobile terminal maintaining method sixth embodiments of the present invention.

Based on above-described embodiment, in the present embodiment, step S10 can include：

Step S12, receive user triggering selection software and hardware detection facility instruction, determine user selection maintenance tool for Software and hardware detects instrument；

Step S20 includes：

S70, the selection instruction of user is received, obtain the detection project of user's selection, the detection project comprises at least Root detections, anti-counterfeiting detection, Detection of Stability, communication detection, consumption detection, hardware detection and third party's detection；

S70, the mobile terminal is detected according to the detection project that user selects, testing result corresponding to acquisition；

S90, described testing result is shown, mobile terminal is safeguarded according to the testing result so as to obtain user.

During mobile phone is safeguarded, failure cause is sentenced with subjectivity if only the feature according to failure problems It is disconnected, tend not to accurately orientation problem place.In the present embodiment, the invention provides software and hardware to detect instrument, for assisting Attendant is helped to be determined in maintenance process to failure problems.

After triggering uses software and hardware detection instrument, the Function detection bulleted list that the kit contains, such as root can be also shown Detection, anti-counterfeiting detection, Detection of Stability, communication detection, consumption detection, hardware detection, third party's detection etc..Site maintenance personal First determine to need to carry out mobile phone which detection project based on the anticipation of oneself and detection project to needs selects, handle The detection project that device selects according to site maintenance personal detects to mobile phone.Root be detected as inquire about product whether by root.Anti-counterfeiting detection is whether detection detection interior of mobile phone component is the component model not matched with this brand, can be by pre- First module information is matched with cellphone information, and matching relationship is stored.When carrying out anti-counterfeiting detection, mobile phone is first obtained Information and the information of its intraware, then the cellphone information and component that the information of acquisition and the information to prestore contrast are determined to obtain Whether information matches.Detection of Stability is detection cell phone system stability, that is, checks whether mobile phone abnormal restarting, different occurs in the recent period Normal deadlock phenomenon.Communication class detection is that detection failure cause is that mobile phone is asked in order to detect call, signal, classes of data traffic failure Caused by topic or other external factor (such as network reason, artificial setting reason).Consumption detection, whether check mobile telephone power consumption Normally, whether battery is faulty etc..Hardware detection, it is whether faulty to mobile phone hardware function to detect.Third party should With detection, whether have incompatible third-party application, such as detect incompatible third-party application, provide prompting and build if detecting on mobile phone View uninstalls or installed compatible version.In the present embodiment, after user selects software and hardware detection instrument, can also first obtain The essential information of mobile phone, such as mobile phone model, CPU and internal memory, and show so that user will be seen that the basic feelings of mobile phone Condition.

In the present embodiment, by being detected to software and hardware and testing result being fed back to attendant, maintenance is assisted The reason for personnel's failure judgement problem occurs, so as to targetedly be safeguarded to mobile phone.

Further, the present invention also provides a kind of mobile terminal attending device, and described device is installed on the movement to failure In the mobile terminal for the site after sale that terminal is safeguarded, the mobile terminal attending device includes memory, processor and deposited Store up the mobile terminal maintenance program that can be run on the memory and on the processor, the mobile terminal maintenance program The method realized when being performed during by the computing device can refer to each reality of mobile terminal maintaining method of the present invention Example is applied, here is omitted.

Further, in addition, the embodiment of the present invention also proposes a kind of computer-readable recording medium.

Mobile terminal maintenance program, the mobile terminal maintenance program are stored with computer-readable recording medium of the present invention The step of mobile terminal maintaining method as described above is realized during execution.

Wherein, the method that the mobile terminal maintenance program run on the processor is realized when being performed can refer to this The each embodiment of invention mobile terminal maintaining method, here is omitted.

It should be noted that herein, term " comprising ", "comprising" or its any other variant are intended to non-row His property includes, so that process, method, article or system including a series of elements not only include those key elements, and And also include the other element being not expressly set out, or also include for this process, method, article or system institute inherently Key element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that including this Other identical element also be present in the process of key element, method, article or system.

Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side Method can add the mode of required general hardware platform to realize by software, naturally it is also possible to by hardware, but in many cases The former is more preferably embodiment.Based on such understanding, technical scheme is substantially done to prior art in other words Going out the part of contribution can be embodied in the form of software product, and the computer software product is stored in one as described above In storage medium (such as ROM/RAM, magnetic disc, CD), including some instructions to cause a station terminal equipment (can be mobile phone, Computer, server, air conditioner, or network equipment etc.) perform method described in each embodiment of the present invention.

The preferred embodiments of the present invention are these are only, are not intended to limit the scope of the invention, it is every to utilize this hair The equivalent structure or equivalent flow conversion that bright specification and accompanying drawing content are made, or directly or indirectly it is used in other related skills Art field, is included within the scope of the present invention.

Claims

1. a kind of mobile terminal maintaining method, it is characterised in that the mobile terminal maintaining method comprises the following steps：

The selection instruction of user's triggering is received, determines the maintenance tool of user's selection, wherein, the maintenance tool is at least two Kind；

The behaviour that the maintenance tool selected according to user is carried out by the information or user that obtain mobile terminal based on maintenance strategy Start is made to safeguard mobile terminal.

2. mobile terminal maintaining method as claimed in claim 1, it is characterised in that when the maintenance tool of user's selection is brush machine work When having or giving tool parameter for change, it is described according to the maintenance tool that user selects by obtaining the information or user's base of mobile terminal Include the step of the operational motion that maintenance strategy is carried out is safeguarded to mobile terminal：

Mobile terminal is safeguarded according to the information of acquisition.

3. mobile terminal maintaining method as claimed in claim 2, it is characterised in that the selection for receiving user's triggering refers to The step of making, determining the maintenance tool that user selects includes：

The instruction of tool parameter is given in the selection for receiving user's triggering for change, determines maintenance tool that user selects to give parameter work for change Tool；

When receiving the response message of transmission of mobile terminal in preset time, determined according to the response message mobile whole The identification information at end；

When exist it is consistent with the identification information of mobile terminal prestore identification information when, acquisition and the corresponding identification information that prestores The creation data information matched somebody with somebody；

4. the mobile terminal maintaining method as described in right wants 3, it is characterised in that whether the judgement receives in preset time To the transmission of mobile terminal response message the step of after also include：

When not receiving mobile terminal in preset time and being sent to response message, display mobile terminal identification acquisition of information loses Lose prompt message and identification information input frame, it is necessary to be manually entered；

Obtain the type information of mobile terminal；

When the type information and the mark of user's input of acquisition believe no matching, using the identification information of user's input as mobile terminal Identification information.

5. the mobile terminal maintaining method as described in claim 3 or 4, it is characterised in that the selection for receiving user's triggering Give the instruction of tool parameter for change, determine that the step of maintenance tool of user's selection is before giving tool parameter for change also includes：

Obtain the account that inputs and corresponding encrypted message when user logs in account number, according to the account with it is corresponding Encrypted message is verified to user identity；

When user authentication by when, perform step：The selection instruction of user's triggering is received, determines the maintenance of user's selection Instrument.

6. mobile terminal maintaining method as claimed in claim 5, it is characterised in that described to be generated according to the creation data information Parameter File, and include the step of the Parameter File is written to after mobile terminal：

7. mobile terminal maintaining method as claimed in claim 6, it is characterised in that when the selection instruction of user's triggering is to give for change During the instruction of tool parameter, the transmission, which obtains the step of identification information is instructed to before mobile terminal, also to be included：

When the number of corresponding account number write parameters is not less than preset times, step is performed：Send obtain identification information instruct to Mobile terminal.

8. mobile terminal maintaining method as claimed in claim 1, it is characterised in that the maintenance tool of user's selection is soft It is described that dimension is based on by the information or user for obtaining mobile terminal according to the maintenance tool that user selects during hardware detection instrument The step of operational motion that shield strategy is carried out is safeguarded to mobile terminal includes：

The selection instruction of user is received, obtains the detection project of user's selection, the detection project comprises at least root and detects, be anti- Pseudo- detection, Detection of Stability, communication detection, consumption detection, hardware detection and third party's detection；

9. a kind of mobile terminal attending device, it is characterised in that the mobile terminal attending device includes：Memory, processor And the mobile terminal maintenance program that can be run on the memory and on the processor is stored in, the mobile terminal is safeguarded Program is realized the mobile terminal maintaining method as described in any one of claim 1 to 8 step during the computing device Suddenly.

10. a kind of computer-readable recording medium, it is characterised in that be stored with the computer-readable recording medium mobile whole Maintenance program is held, is realized when the mobile terminal maintenance program is executed by processor as any one of claim 1 to 8 The step of mobile terminal maintaining method.