CN104469431A - Method and system for reporting abnormal operation of set top box and set top box - Google Patents
Method and system for reporting abnormal operation of set top box and set top box Download PDFInfo
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- CN104469431A CN104469431A CN201410837373.4A CN201410837373A CN104469431A CN 104469431 A CN104469431 A CN 104469431A CN 201410837373 A CN201410837373 A CN 201410837373A CN 104469431 A CN104469431 A CN 104469431A
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- 238000000034 method Methods 0.000 title claims abstract description 32
- 230000002159 abnormal effect Effects 0.000 title abstract description 15
- 238000012544 monitoring process Methods 0.000 claims abstract description 10
- 230000004044 response Effects 0.000 claims description 105
- 230000003993 interaction Effects 0.000 claims description 15
- 238000007639 printing Methods 0.000 claims description 7
- 230000001960 triggered effect Effects 0.000 claims description 4
- 230000006854 communication Effects 0.000 abstract description 5
- 238000004891 communication Methods 0.000 abstract description 4
- 230000008569 process Effects 0.000 description 8
- 230000008901 benefit Effects 0.000 description 2
- 238000010586 diagram Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 230000002452 interceptive effect Effects 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
- H04N21/4424—Monitoring of the internal components or processes of the client device, e.g. CPU or memory load, processing speed, timer, counter or percentage of the hard disk space used
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
- H04N21/258—Client or end-user data management, e.g. managing client capabilities, user preferences or demographics, processing of multiple end-users preferences to derive collaborative data
- H04N21/25808—Management of client data
- H04N21/25858—Management of client data involving client software characteristics, e.g. OS identifier
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
- H04N21/258—Client or end-user data management, e.g. managing client capabilities, user preferences or demographics, processing of multiple end-users preferences to derive collaborative data
- H04N21/25866—Management of end-user data
- H04N21/25891—Management of end-user data being end-user preferences
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/80—Generation or processing of content or additional data by content creator independently of the distribution process; Content per se
- H04N21/85—Assembly of content; Generation of multimedia applications
- H04N21/858—Linking data to content, e.g. by linking an URL to a video object, by creating a hotspot
- H04N21/8586—Linking data to content, e.g. by linking an URL to a video object, by creating a hotspot by using a URL
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- Engineering & Computer Science (AREA)
- Databases & Information Systems (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Computer Graphics (AREA)
- Computer Networks & Wireless Communication (AREA)
- Information Transfer Between Computers (AREA)
Abstract
The invention discloses a method and a system for reporting the abnormal operation of a set top box and the set top box, wherein the method for reporting the abnormal operation of the set top box comprises the following steps: the set top box monitors abnormal operation conditions, generates a two-dimensional code and provides the two-dimensional code through the set top box, wherein the two-dimensional code comprises hyperlink address information of a hyperlink server; and scanning the two-dimensional code provided by the set top box through intelligent equipment to obtain a hyperlink address, linking the hyperlink address to a corresponding hyperlink server, and reporting the abnormal operation condition to the hyperlink server. The set-top box comprises a monitoring unit, a two-dimensional code generating unit and a providing unit. The system for reporting the abnormal operation of the set top box comprises the set top box, intelligent equipment and a hyperlink server. The method and the system for reporting the abnormal operation of the set top box are more simplified and intelligentized. Therefore, the communication cost between the customer service and the user and the home service cost can be effectively reduced.
Description
Technical field
The present invention relates to digital TV field, particularly a kind of method and system and Set Top Box reporting Set Top Box operation exception.
Background technology
Set Top Box is the equipment connecting television set and outside source, its by self hardware and software operating system by come from wire cable, satellite antenna, broadband network and terrestrial broadcasting digital signal change into television content, and to show on a television set.At present, Set Top Box not only has the basic function of receiving digital television broadcast program, has interactive multimedia application function simultaneously.
Along with set-top box functionality gets more and more, set-top box software program complexity also increases thereupon, and the environment of head end needs is also more complicated simultaneously, makes to occur in Set Top Box use procedure that operation exception situation is more complicated.At present, report the mode of Set Top Box operation exception to be mainly user and declared by phone, therefore create problems, such as, on the one hand, domestic consumer can not accurately describe anomaly when carrying out phone and declaring; On the other hand, communication cost is created in user and customer service communication process.So, improvement reports the method for Set Top Box operation exception will seem particularly important.
Summary of the invention
Main purpose of the present invention is to provide a kind of method reporting Set Top Box operation exception, to solve the problem that subscriber phone reports generation.
In order to achieve the above object, the present invention is achieved through the following technical solutions:
Report the method for Set Top Box operation exception, the method comprises the following steps:
Set Top Box monitors operation exception situation, generates Quick Response Code; Described Quick Response Code comprises the hyperlink address information of hyperlink server; Set Top Box provides the described Quick Response Code of generation; Smart machine scans the Quick Response Code that described Set Top Box provides, and obtains hyperlink address; Described smart machine is connected to described hyperlink server corresponding to described hyperlink address, and described operation exception situation is reported described hyperlink server.
Quick Response Code comprises further: the user profile of portable machine top box in the described Quick Response Code generated; Then described operation exception situation is reported described hyperlink server to comprise: the user profile of the Set Top Box that scanning Quick Response Code obtains is reported described hyperlink server by described smart machine; The user profile of described Set Top Box comprises sequence number, software version number, hardware version numbers and running log.
After described smart machine is connected to described hyperlink server corresponding to described hyperlink address, before described operation exception situation is reported described hyperlink server, comprise further: described hyperlink server provides to described smart machine the interaction page that described hyperlink address is corresponding; Smart machine receives user profile and the Exception Type of the Set Top Box that user inputs in described interaction page, and sends to described hyperlink server; Wherein, the user profile of Set Top Box comprises sequence number, software version number, hardware version numbers and running log.
After described operation exception situation reports described hyperlink server, comprise further: locate described Set Top Box and operation exception Producing reason thereof according to described operation exception situation.
After smart machine obtains hyperlink address, and before described smart machine is connected to described hyperlink server corresponding to described hyperlink address, comprise further: described smart machine loads hyperlink address automatically, and be connected to described hyperlink server corresponding to described hyperlink address; Or hyperlink address is supplied to user by described smart machine, judge whether to detect that user clicks described hyperlink address, if so, then perform described in be connected to described hyperlink server corresponding to described hyperlink address.
What deserves to be explained is, Set Top Box provides the described Quick Response Code of generation to comprise: the described Quick Response Code generated is shown on television screen by described Set Top Box; Or the described Quick Response Code generated is shown on the display screen that carries by described Set Top Box; Or described Set Top Box utilizes preset printing function, print described Quick Response Code.
A kind of Set Top Box of the present invention comprises:
Whether monitoring means, there is operation exception situation for monitoring, if it is triggers Quick Response Code generation unit;
Quick Response Code generation unit, in a triggered, generate Quick Response Code, described Quick Response Code comprises the hyperlink address information of hyperlink server; In addition, described Quick Response Code generation unit also for when generating Quick Response Code, carries the user profile of described Set Top Box in this Quick Response Code.
Providing unit, for the Quick Response Code providing Quick Response Code generation unit to generate.Described providing unit comprises:
Indicative control unit, for being shown in external television screen by the described Quick Response Code generated; Or display screen, for showing the described Quick Response Code of generation; Or print unit, for printing described Quick Response Code.
The system of Set Top Box operation exception is reported to comprise: Set Top Box, smart machine and hyperlink server.
The Quick Response Code that described smart machine provides for scanning described Set Top Box, obtains hyperlink address, is connected to the described hyperlink server that described hyperlink address is corresponding; Described operation exception situation is reported described hyperlink server.
Visible, tool of the present invention has the following advantages:
In the present invention, in the process reporting Set Top Box operation exception situation, employ Quick Response Code, this Quick Response Code comprises the hyperlink address information of hyperlink server.When Set Top Box monitors operation exception situation, generate and Quick Response Code is provided; The Quick Response Code that smart machine is provided by scanning machine top box obtains hyperlink address; Smart machine is connected to described hyperlink server corresponding to hyperlink address, the user profile of hyperlink server receiver top box, the user profile of this Set Top Box is the user profile of carrying in Quick Response Code, or, the user profile of the interaction page reader top box that user is provided by the described hyperlink server that hyperlink server address is corresponding, reports hyperlink server by operation exception situation.This process embodies the automation and intellectuality that report Set Top Box operation exception, carries out phone declare without the need to user.This not only avoids user, when carrying out phone and declaring, inaccurate problem is described to Set Top Box operation exception, and the communication cost that effectively can reduce customer service and user and the cost of making house calls.
Accompanying drawing explanation
Fig. 1 is the basic flow sheet that the embodiment of the present invention realizes reporting Set Top Box operation exception;
Fig. 2 is the flow chart realizing reporting Set Top Box operation exception in the embodiment of the present invention 1;
Fig. 3 is the flow chart realizing reporting Set Top Box operation exception in the embodiment of the present invention 2;
Fig. 4 is the Set Top Box schematic diagram realizing reporting Set Top Box operation exception in the embodiment of the present invention;
Fig. 5 is the set-top-box system schematic diagram realizing reporting Set Top Box operation exception in the embodiment of the present invention.
Embodiment
For making the object of the embodiment of the present invention, technical scheme and advantage clearly, below in conjunction with the accompanying drawing in the embodiment of the present invention, technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
Embodiments provide a kind of method reporting Set Top Box operation exception, see Fig. 1, the method comprises:
Step 101: Set Top Box monitors operation exception situation, generates Quick Response Code; This Quick Response Code comprises the hyperlink address information of hyperlink server;
Step 102: Set Top Box provides the described Quick Response Code of generation;
Step 103: the Quick Response Code that smart machine scanning machine top box provides, obtains hyperlink address;
Step 104: smart machine is connected to hyperlink server corresponding to hyperlink address, and operation exception situation is reported hyperlink server.
In concrete business realizing, mode operation exception situation being reported hyperlink server can comprise the following two kinds:
Mode one: carry operation exception situation by Quick Response Code and report.
In this way, the user profile of hyperlink address and Set Top Box is carried in Quick Response Code; Operation exception situation is reported hyperlink server comprise: the user profile of the Set Top Box that scanning Quick Response Code obtains is reported hyperlink server by smart machine.
Mode two: provide interaction page by hyperlink server, user inputs operation exception situation and realizes reporting in interaction page.
In this way, the hyperlink server interaction page that provides hyperlink address corresponding to smart machine; Described smart machine receives user profile and the Exception Type of the Set Top Box that user inputs in described interaction page, and sends to described hyperlink server.
Lift a specific embodiment respectively for two kinds of modes below and describe the process reporting Set Top Box operation exception in detail.
Embodiment 1 is applicable to aforesaid way one, the user profile of the self-contained hyperlink address of Quick Response Code and Set Top Box, is completed by smart machine scanning Quick Response Code and reports Set Top Box operation exception task from the hyperlink server that is dynamically connected.See Fig. 2, in the embodiment of the present invention 1, realize reporting the process of Set Top Box operation exception to comprise the steps:
Step 201: Set Top Box monitors the abnormal rear generation Quick Response Code of self-operating, and this Quick Response Code comprises the user profile of hyperlink address and Set Top Box.
The user profile of Set Top Box comprises: sequence number, software version number, hardware version numbers and running log;
This hyperlink address is the address of the hyperlink server that can process abnormal conditions.
Step 202: the Quick Response Code of generation is shown on television screen by Set Top Box.
During practical business realizes, the Quick Response Code of generation can be supplied to smart machine by Set Top Box in several ways, scans for it.These modes comprise in this step and being shown on television screen by the Quick Response Code of generation.Certainly, the implementation procedure of this step 202 also can replace with:
The described Quick Response Code generated is shown on the display screen that carries by Set Top Box;
Or,
Set Top Box utilizes preset printing function, prints described Quick Response Code.
Step 203: smart machine scanning Quick Response Code, obtains the user profile of hyperlink address and Set Top Box, be connected to hyperlink server according to this hyperlink address.
The mode that in this step 203, smart machine is connected to hyperlink server can comprise:
Mode A, described smart machine load described hyperlink address automatically by the described Quick Response Code of scanning, and are automatically connected to described hyperlink server corresponding to described hyperlink address without the need to user triggers this address;
Or,
Described hyperlink address is supplied to user by the described Quick Response Code of scanning by mode B, smart machine, judge whether to detect that user clicks described hyperlink address, if so, then perform described in be connected to described hyperlink server corresponding to described hyperlink address.
Step 204: the user profile of the Set Top Box obtained from Quick Response Code is sent to hyperlink server by smart machine.
Step 205: the user profile of hyperlink server receiver top box, completes Set Top Box operation exception and reports.
Here, the user profile of Set Top Box comprises sequence number, software version number, hardware version numbers and running log, pass through running log, hyperlink server just can determine the abnormal conditions of Set Top Box, and by sequence number, software version number, hardware version numbers, hyperlink server just can locate the Set Top Box occurring abnormal conditions.
Embodiment 2 is applicable to aforesaid way two, Quick Response Code carries hyperlink address, obtain hyperlink address by smart machine scanning Quick Response Code and connect hyperlink server, the interaction page that hyperlink server provides hyperlink address corresponding to smart machine, the user profile of hyperlink server receives user reader top box in the interaction page that hyperlink address is corresponding, completes and reports Set Top Box operation exception task.See Fig. 3, in the embodiment of the present invention 2, realize reporting the process of Set Top Box operation exception to comprise the steps:
Step 301: Set Top Box monitors the abnormal rear generation Quick Response Code of self-operating, and this Quick Response Code comprises hyperlink address.
This hyperlink address is the address of the hyperlink server that can process abnormal conditions.
Step 302: the Quick Response Code of generation is shown on television screen by Set Top Box.
During practical business realizes, the Quick Response Code of generation can be supplied to smart machine by Set Top Box in several ways, scans for it.These modes comprise in this step and being shown on television screen by the Quick Response Code of generation.Certainly, the implementation procedure of this step 302 also can replace with:
The described Quick Response Code generated is shown on the display screen that carries by Set Top Box;
Or,
Set Top Box utilizes preset printing function, prints described Quick Response Code.
Step 303: smart machine scanning Quick Response Code obtains hyperlink address, is connected to hyperlink server according to this hyperlink address.
In this step 303, smart machine is connected to the mode of hyperlink server is that described smart machine loads hyperlink address automatically by scanning Quick Response Code, and is automatically connected to described hyperlink server corresponding to described hyperlink address without the need to user triggers this address;
Or,
Smart machine by scanning Quick Response Code hyperlink address is supplied to user, judge whether to detect that user clicks described hyperlink address, if so, then perform described in be connected to described hyperlink server corresponding to described hyperlink address.
Step 304: the interaction page that hyperlink server provides hyperlink address corresponding to smart machine.
Step 305: the user profile of user's reader top box in the interaction page that hyperlink address is corresponding.
The user profile of Set Top Box comprises: sequence number, software version number, hardware version numbers and running log;
Step 306: the user profile of hyperlink server receives user reader top box in the interaction page that hyperlink address is corresponding completes Set Top Box operation exception and reports.
Here, the user profile of Set Top Box comprises sequence number, software version number, hardware version numbers and running log, pass through running log, hyperlink server just can determine the abnormal conditions of Set Top Box, and by sequence number, software version number, hardware version numbers, hyperlink server just can locate the Set Top Box occurring abnormal conditions.
See Fig. 4, the embodiment of the present invention additionally provides Set Top Box, and this Set Top Box comprises:
Whether monitoring means 401, there is operation exception situation for monitoring, if it is triggers Quick Response Code generation unit;
Quick Response Code generation unit 402, in a triggered, generate Quick Response Code, described Quick Response Code comprises the hyperlink address information of hyperlink server;
Providing unit 403, for the Quick Response Code providing Quick Response Code generation unit to generate.
Providing unit comprises:
Indicative control unit, for being shown in external television screen by the described Quick Response Code generated.
Or,
Display screen, for showing the described Quick Response Code of generation;
Or,
Print unit, for printing described Quick Response Code.
See Fig. 5, the embodiment of the present invention additionally provides and reports Set Top Box operation exception system, and this reports the system of Set Top Box operation exception to comprise: Set Top Box 501, smart machine 502 and hyperlink server 503.
The Quick Response Code that described smart machine provides for scanning described Set Top Box, obtains hyperlink address, is connected to the described hyperlink server that described hyperlink address is corresponding; Described operation exception situation is reported described hyperlink server.
By the invention provides a kind of method and system and the Set Top Box that report Set Top Box operation exception, following beneficial effect can be reached:
1. improve the accuracy reporting Set Top Box operation exception.The present invention is a kind of method reporting Set Top Box operation exception, comprising: Set Top Box monitors operation exception situation, and generate Quick Response Code, described Quick Response Code comprises the hyperlink address information of hyperlink server; Described Set Top Box provides the described Quick Response Code of generation; Smart machine scans the Quick Response Code that described Set Top Box provides, and obtains hyperlink address; Described smart machine is connected to described hyperlink server corresponding to described hyperlink address by described hyperlink address, and Set Top Box operation exception situation is reported described hyperlink server.In whole process, avoid subscriber phone when declaring Set Top Box operation exception, describe inaccurate to Set Top Box operation exception situation.
2. reduce and link up cost and cost of making house calls.The present invention is completed by Set Top Box, smart machine and hyperlink server interaction, avoids subscriber phone and declares monitoring of visiting with attendant, thus the communication cost reduced between customer service and user and cost of making house calls.
3. increase the intelligent of Set Top Box.Set Top Box of the present invention, comprising: monitoring means, for monitoring, whether operation exception situation occurs, and if it is triggers Quick Response Code generation unit; Quick Response Code generation unit, in a triggered, generate Quick Response Code, described Quick Response Code comprises the hyperlink address information of hyperlink server; Providing unit, for the Quick Response Code providing Quick Response Code generation unit to generate.Can avoid the error that external environment judges Set Top Box operation exception situation the interference and external environment that report Set Top Box operation exception, this invention embodies Set Top Box to intelligentized development.
Last it is noted that above embodiment is only in order to illustrate technical scheme of the present invention, be not intended to limit; Although with reference to previous embodiment to invention has been detailed description, those of ordinary skill in the art is to be understood that: it still can be modified to the technical scheme described in foregoing embodiments, or carries out equivalent replacement to wherein portion of techniques feature; And these amendments or replacement, do not make the essence of appropriate technical solution depart from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (10)
1. report the method for Set Top Box operation exception, it is characterized in that, comprising:
Set Top Box monitors operation exception situation, generates Quick Response Code; Described Quick Response Code comprises the hyperlink address information of hyperlink server;
Described Set Top Box provides the described Quick Response Code of generation;
Smart machine scans the Quick Response Code that described Set Top Box provides, and obtains hyperlink address;
Described smart machine is connected to described hyperlink server corresponding to described hyperlink address, and described operation exception situation is reported described hyperlink server.
2. method according to claim 1, is characterized in that, described Quick Response Code comprises further: the user profile of portable machine top box in the described Quick Response Code generated;
Describedly described operation exception situation is reported described hyperlink server comprise: the user profile of the Set Top Box that scanning Quick Response Code obtains is reported described hyperlink server by described smart machine;
The user profile of described Set Top Box comprises sequence number, software version number, hardware version numbers and running log.
3. method according to claim 1, is characterized in that, after described smart machine is connected to described hyperlink server corresponding to described hyperlink address, before described operation exception situation is reported described hyperlink server, comprises further:
Described hyperlink server provides to described smart machine the interaction page that described hyperlink address is corresponding;
Smart machine receives user profile and the Exception Type of the Set Top Box that user inputs in described interaction page, and sends to described hyperlink server;
Wherein, the user profile of Set Top Box comprises sequence number, software version number, hardware version numbers and running log.
4. method according to claim 1, is characterized in that, after described operation exception situation reports described hyperlink server, comprises further: locate described Set Top Box and operation exception Producing reason thereof according to described operation exception situation.
5., according to described method arbitrary in Claims 1-4, it is characterized in that, after described smart machine obtains hyperlink address, and before described smart machine is connected to described hyperlink server corresponding to described hyperlink address, comprise further:
Described smart machine loads hyperlink address automatically, and is connected to described hyperlink server corresponding to described hyperlink address;
Or,
Hyperlink address is supplied to user by described smart machine, judges whether to detect that user clicks described hyperlink address, if so, then perform described in be connected to described hyperlink server corresponding to described hyperlink address.
6., according to described method arbitrary in Claims 1-4, it is characterized in that, described Set Top Box provides the described Quick Response Code of generation to comprise:
The described Quick Response Code generated is shown on television screen by described Set Top Box;
Or,
The described Quick Response Code generated is shown on the display screen that carries by described Set Top Box;
Or,
Described Set Top Box utilizes preset printing function, prints described Quick Response Code.
7. a Set Top Box, is characterized in that, comprising:
Whether monitoring means, there is operation exception situation for monitoring, if it is triggers Quick Response Code generation unit;
Quick Response Code generation unit, in a triggered, generate Quick Response Code, described Quick Response Code comprises the hyperlink address information of hyperlink server;
Providing unit, for the Quick Response Code providing Quick Response Code generation unit to generate.
8. Set Top Box according to claim 7, is characterized in that, described Quick Response Code generation unit also for when generating Quick Response Code, carries the user profile of described Set Top Box in this Quick Response Code.
9. Set Top Box according to claim 7, is characterized in that, described providing unit comprises:
Indicative control unit, for being shown in external television screen by the described Quick Response Code generated;
Or,
Display screen, for showing the described Quick Response Code of generation;
Or,
Print unit, for printing described Quick Response Code.
10. report the system of Set Top Box operation exception, it is characterized in that, comprising: as the Set Top Box as described in arbitrary in claim 7 to 9, smart machine and hyperlink server,
The Quick Response Code that described smart machine provides for scanning described Set Top Box, obtains hyperlink address, is connected to the described hyperlink server that described hyperlink address is corresponding; Described operation exception situation is reported described hyperlink server.
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| CN106658090A (en) * | 2016-11-16 | 2017-05-10 | 广州视源电子科技股份有限公司 | Television activation volume statistics method and system |
| CN106658090B (en) * | 2016-11-16 | 2019-12-03 | 广州视源电子科技股份有限公司 | The activation amount statistical method and system of television set |
| CN106993203A (en) * | 2017-03-08 | 2017-07-28 | 广州视源电子科技股份有限公司 | Television set Activiation method and system |
| CN106993203B (en) * | 2017-03-08 | 2020-06-30 | 广州视源电子科技股份有限公司 | Television activation method and system |
| CN108566549A (en) * | 2018-03-22 | 2018-09-21 | 北京四达时代软件技术股份有限公司 | The method of calibration and device of set-top box device parameter information |
| CN109660856A (en) * | 2018-12-27 | 2019-04-19 | 贵州省广播电视信息网络股份有限公司 | A method of set-top box manages exception information in a production environment |
| CN110138868A (en) * | 2019-05-20 | 2019-08-16 | 上海赛连信息科技有限公司 | A kind of customer service cut-in method, device, medium and calculate equipment |
| CN110138868B (en) * | 2019-05-20 | 2020-11-06 | 上海赛连信息科技有限公司 | Customer service access method, device, medium and computing equipment |
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