CN103051956A - Set-top box for realizing log report and fault diagnosis and method thereof - Google Patents
Set-top box for realizing log report and fault diagnosis and method thereof Download PDFInfo
- Publication number
- CN103051956A CN103051956A CN2012105640202A CN201210564020A CN103051956A CN 103051956 A CN103051956 A CN 103051956A CN 2012105640202 A CN2012105640202 A CN 2012105640202A CN 201210564020 A CN201210564020 A CN 201210564020A CN 103051956 A CN103051956 A CN 103051956A
- Authority
- CN
- China
- Prior art keywords
- information
- module
- log
- top box
- daily record
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Images
Landscapes
- Debugging And Monitoring (AREA)
Abstract
The invention relates to an android system set-top box for realizing log report and fault diagnosis and a corresponding method, which belong to the field of TV (Television) terminals. The invention provides equipment which can be used for effectively counting the use information and fault information of a set-top box system, and a method thereof, so that set-top box manufacturers and servers can effectively acquire various types of use information and fault information for better serving for users. The set-top box comprises a system information counting module, a log management module and a log report module, wherein the system information counting module further comprises a log counting module and a fault counting module; and a remote log counting server is used for receiving log information and finishing classification counting of fault positioning of the log information. The set-top box and the corresponding method thereof disclosed by the invention are used for providing superior and efficient working state information and working fault information of the set-top box for manufacturers and servers, and assisting the manufacturers and servers for improving the service quality.
Description
Technical field
The present invention relates to use the daily record of Android system to report and failure diagnosis apparatus and method, more specifically, the realization daily record that relates to TV terminal field reports Android system set-top box and the correlation method with fault diagnosis functions.
Background technology
Use in a large number android operating system for set-top box and TV terminal, but gone back neither one for the diagnostic system of the system failure with for the application of adding up about Android system use information such as switching on and shutting down, application in the Android system now.Provide the ease for use of product and competitiveness to bring very large impact for each manufacturer terminal, be unfavorable for that also manufacturer, service provider in time understand the information such as the performance of this product, defective, cause it can't be by the improvement that proposes pointedly product, service.So need in Android system, increase the daily record reporting system of fault statistics and corresponding operating.
Put goods on the market for Android system set-top box and TV terminal, producer can't add up the various information of terminal accurately, cause the ease for use of product to descend, and bring very large impact for the competitiveness of product, and bring immense pressure to customer service agent, if by user's faults, to have a greatly reduced quality in efficient and accuracy, the effective use information of statistical machine set-top box system, can't process efficiently real time fail, and can't add up the failure rate that all terminal equipments occur, for follow-up service, guarantee bring difficulty.
In view of above reason, the present invention namely solve terminal equipment the operation phase occur add up fault message from playing, use the fault of installing, download, open the appearance such as application, browsing page, and adjust in real time and dispose new application according to user's operating position, offer the user and use.
Summary of the invention
The present invention is devoted to solve with the next item down, several or whole technical problem: at first solving Android system does not have fault diagnosis system, can't provide effective fault message to customer service, the technical problem that can't in time respond; Secondly the various use information such as Android system switching on and shutting down, application and corresponding operation are carried out statistical analysis; Again solve Android system and server communicates, will add up fault and corresponding operating information reporting server, offer the keeper and in time check processing.
An object of the present invention is to provide and a kind ofly realize that daily record reports the Android system set-top box with fault diagnosis functions, it is characterized in that described set-top box comprises the system information statistical module, log management module and daily record reporting module, the system information statistical module further comprises the log statistic module, the fault statistics module, wherein the log statistic module is finished the statistics of work state information in the set-top box course of work, the fault statistics module is finished the statistics of set-top box job failure information, the work state information that log management module receiving system Information Statistics module is added up and job failure information also arrange to form daily record with these information, the daily record reporting module reads the daily record of storing in the log management module and sends it to the log statistic server of far-end, and the log statistic server is finished the statistic of classification of log information, fault location.
The log statistic module specifically comprises with one or more the combination in the lower module in the set-top box, be used for the start of statistics start/close machine information/shutdown module, be used for statistical machine top box running state information heartbeat module, be used for the statistics upgrade information intelligent machine system upgrading module, be used for the application module of the installation/unloading of statistics application/opening/closing information, for the browser page statistical module of adding up browser information.
Work state information specifically comprises one or more the combination in the following information in the set-top box, the browsing time of the time of the installation of start/unused time, start/pass unit frequency, start/shutdown number of times, set-top box running state information, intelligent machine system update time, upgraded version, upgrading number of times, application/unloading/opening/closing, classification, browser, browse network address, browse flow, the information such as the user browses preference and video playback begin/finish.
Log management module in the set-top box arranges to form daily record with work state information and job failure information that modules in the system information statistical module obtains according to the formation mode, information to modules is managed separately, and can preserve and do not report successful daily record.
Daily record reporting module in the set-top box is according to the log category in the log statistic module, obtains the corresponding URL address that reports, and the daily record reporting module reports log statistic server by http protocol with daily record according to this URL address.
The log statistic server carries out statistic of classification to log information, shows current statistics, positions analysis for out of order error number, and in time notifies administrative staff to process fault message.
Another object of the present invention is also to provide a kind of to realize that the daily record of Android system set-top box reports the method with failure diagnosis, set-top box comprises system information statistical module, log management module and daily record reporting module, the system information statistical module further comprises log statistic module, fault statistics module, it is characterized in that said method comprising the steps of, step 1, utilize the log statistic module to finish the statistics of work state information in the set-top box course of work, utilize the fault statistics module to finish the statistics of set-top box job failure information; Step 2 is utilized work state information that log management module receiving system Information Statistics module adds up and job failure information and these information is arranged to form daily record; Step 3, daily record reporting module read the daily record of storing in the log management module and send it to the log statistic server of far-end; Step 4, log statistic server are finished statistic of classification, the fault location of log information.
Work state information in the described step 1, job failure information specifically comprise one or more the combination in the following information, the browsing time of the time of the installation of start/unused time, start/pass unit frequency, start/shutdown number of times, set-top box running state information, intelligent machine system update time, upgraded version, upgrading number of times, application/unloading/opening/closing, classification, browser, browse network address, browse flow, the user browses the information such as preference.
The log management module that the formation daily record is specially in the set-top box in the described step 2 arranges to form daily record with work state information and job failure information that modules in the system information statistical module obtains according to the formation mode, information to modules is managed separately, and can preserve and do not report successful daily record.
Comprise specifically in the described step 3 that the log statistic module provides corresponding URL address for the daily record reporting module, the daily record reporting module reports log statistic server by http protocol with daily record according to this URL address.
Comprise specifically in the described step 4 that the log statistic server carries out statistic of classification to log information, show current statistics, position analysis for out of order error number, and in time notify administrative staff to process fault message.
Symbol "/" comprises and or two conceptions of species among the present invention.
The present invention has realized that the Android system set-top box does not have the defective of fault diagnosis system, and provides effective fault message to customer service.Realized the operating position of Android system set-top box related application and operated accordingly carrying out statistical analysis, realized that Android system and server communicate, to add up fault and corresponding operating information reporting server, offer the keeper and in time check processing, and report in data in the situation of unsuccessful (for example suspension) and can preserve log information, after conditions permit, report.
Description of drawings
Fig. 1 is that the present invention realizes that daily record reports the theory diagram with the Android system set-top box of fault diagnosis functions;
Fig. 2 is the composition structure chart of system information statistical module;
Fig. 3 is the concrete composition structure chart of log statistic module;
Fig. 4 realizes that the daily record of Android system set-top box reports the flow chart with the method for failure diagnosis;
Fig. 5 is the log analysis result of log statistic server.
Embodiment
Below in conjunction with description of drawings the specific embodiment of the present invention.
Fig. 1 reports the Android system set-top box with fault diagnosis functions for realizing daily record, this set-top box has comprised three parts, it is the system information statistical module, log management module and daily record reporting module, system information statistical module completion system operating state wherein, the statistical work of job failure information, the work state information that log management module receiving system Information Statistics module is added up and job failure information also arrange to form daily record with these information, the daily record reporting module reads the daily record of storing in the log management module and sends it to the log statistic server of far-end, and the log statistic server is finished the statistic of classification of log information.
System information statistical module in the set-top box will be afterwards to further statement in other the narration, at first log management module and daily record reporting module are made further specifying.
The log statistic module wherein daily record of each submodule is reported to log management module by the unification of binder mode, log management module can be managed separately the daily record of different submodules, it is kept at all daily records in the journal queue according to the formation mode, and read daily record by the daily record reporting module according to the mode of first in first out, and can preserve and do not report successful daily record, comprise work state information and job failure information in the daily record.
The major function of log management module comprises the combination with the next item down or several functions:
The daily record of one or several submodules in the statistical log statistical module;
Daily record to each submodule in the log statistic module is managed separately;
Preserve daily record in formation;
Offer url address corresponding to daily record reporting module according to different submodules in the log statistic module;
Notify the daily record reporting module according to url reporting address log statistic server according to system's authentication and network condition;
Daily record reports failure, can preserve not report successful daily record;
Fault log is carried out local management, in time report log server.
The daily record reporting module: the daily record reporting module reads the daily record in the log management module, and according to the url address that log management module provides, reports the log statistic server by the http agreement.The parameter value of log statistic server return recording daily record offers the log management server record, provides effective differentiation for report next time.The log statistic server receives the log information that the daily record reporting module sends, and log information is carried out statistic of classification, shows current statistics, positions analysis for out of order error number, and in time notifies administrative staff to process fault message.
Fig. 2 is the composition structure chart of system information statistical module, 2 submodules have been comprised in the system information statistical module, be daily record statistical module and fault statistics module, wherein the log statistic module is finished the statistics of work state information in the set-top box course of work, the fault statistics module is finished the statistics of set-top box job failure information, installation/unloading that job failure information comprises can't displaying video, can't turn on the page, the improper closing fault of browser, equipment break down lamp, start/troubleshooting method of shut down, upgrade failed fault, the application/information such as opening/closing fault.
Fig. 3 is the concrete composition structure chart of log statistic module, log statistic module in the system information statistical module specifically comprises again with one or more the combination in the lower module, be used for the start of statistics start/close machine information/shutdown module, be used for statistical machine top box running state information heartbeat module, be used for the statistics upgrade information intelligent machine system upgrading module, be used for the application module of the installation/unloading of statistics application/opening/closing information and for the browser page statistical module of adding up browser information.The set-top box running state information that above-mentioned heartbeat module is added up has comprised that at least running state information, the set-top box of the real-time sending/receiving data of set-top box respectively form the various operation informations such as module real-time running state information (such as the indicator light running state information).
Start/unused time, start/pass unit frequency, the start/information such as shutdown number of times that module can checkout equipment of wherein starting shooting/shut down; Heartbeat module can statistical machine top box running state information; Intelligent machine system upgrading module can detect the information such as intelligent machine system update time, upgraded version, upgrading number of times; Application module can detect the information such as the time, classification of the installation of application/unloading/opening/closing; The browser page statistical module can counting user to the browsing time of browser, browse network address, browse flow, the user browses the information such as preference;
Above modules need to be added up performance parameter separately, is combined as the http parameter format,
Such as power on mode:
msgtype=appstartup&name=value&…
Msgtype wherein is module type, and this parameter is necessary, other parameter Yis ﹠amp; Separate, form is the name=value mode, can increase progressively interpolation with this.
Fig. 4 reports the flow chart with the method for failure diagnosis for realizing the daily record of Android system set-top box, the realization daily record that the method adopts the present invention to propose reports the Android system set-top box with fault diagnosis functions, it specifically comprises: step 1, utilize the log statistic module to finish the statistics of work state information in the set-top box course of work, utilize the fault statistics module to finish the statistics of set-top box job failure information; Step 2 is utilized work state information that log management module receiving system Information Statistics module adds up and job failure information and these information is arranged to form daily record; Step 3, daily record reporting module read the daily record of storing in the log management module and send it to the log statistic server of far-end; Step 4, the log statistic server is finished the statistic of classification of log information.
For example, it is on November 16th, 2012 that start/shutdown module detects the available machine time, and daily record reports the statistical module counts journal format to be:
msgtype=appstartup&mac=112233445566&version=V220R260C120B1115SM&type=T1&os=Android
The daily record reporting module is by url reporting address log statistic server, and the log statistic server is unified the statistical log of all terminals to analyze, among its aggregate analysis result each version on average start shooting duration analysis result as shown in Figure 5.
The concrete mode such as the work state information in the above method, job failure information, log information, statistic of classification, fault location is described in having described in the summary of the invention part and to the module of set-top box, does not repeat them here.
Although content of the present invention has been done detailed introduction by above preferred embodiment, will be appreciated that above-mentioned description should not be considered to limitation of the present invention.After those skilled in the art have read foregoing, for multiple modification of the present invention with to substitute all will be apparent.Therefore, protection scope of the present invention should be limited to the appended claims.
Claims (10)
1. realize that daily record reports the Android system set-top box with fault diagnosis functions for one kind, it is characterized in that described set-top box comprises the system information statistical module, log management module and daily record reporting module, the system information statistical module further comprises the log statistic module, the fault statistics module, wherein the log statistic module is finished the statistics of work state information in the set-top box course of work, the fault statistics module is finished the statistics of set-top box job failure information, the work state information that log management module receiving system Information Statistics module is added up and job failure information also arrange to form daily record with these information, the daily record reporting module reads the daily record of storing in the log management module and sends it to the log statistic server of far-end, and the log statistic server is finished the statistic of classification of log information, fault location.
2. set-top box according to claim 1, it is characterized in that the log statistic module specifically comprises with one or more the combination in the lower module, be used for the start of statistics start/close machine information/shutdown module, be used for statistical machine top box running state information heartbeat module, be used for the statistics upgrade information intelligent machine system upgrading module, be used for the application module of the installation/unloading of statistics application/opening/closing information, for the browser page statistical module of adding up browser information.
3. set-top box according to claim 1 and 2, it is characterized in that work state information specifically comprises one or more the combination in the following information, the browsing time of the time of the installation of start/unused time, start/pass unit frequency, start/shutdown number of times, set-top box running state information, intelligent machine system update time, upgraded version, upgrading number of times, application/unloading/opening/closing, classification, browser, browse network address, browse flow, the user browses the information such as preference.
4. set-top box according to claim 1 and 2, it is characterized in that log management module arranges to form daily record with work state information and job failure information that modules in the system information statistical module obtains according to the formation mode, information to modules is managed separately, and can preserve and do not report successful daily record.
5. set-top box according to claim 1 and 2 is characterized in that the log statistic module provides corresponding URL address for the daily record reporting module, and the daily record reporting module reports log statistic server by http protocol with daily record according to this URL address.
6. set-top box according to claim 1 and 2, it is characterized in that the log statistic server carries out statistic of classification to log information, show current statistics, position analysis for out of order error number, and in time notify administrative staff to process fault message.
7. the daily record of the described Android system set-top box of any one reports the method with failure diagnosis in adopting according to claim 1-6, it is characterized in that said method comprising the steps of:
Step 1 utilizes the log statistic module to finish the statistics of work state information in the set-top box course of work, utilizes the fault statistics module to finish the statistics of set-top box job failure information;
Step 2 is utilized work state information that log management module receiving system Information Statistics module adds up and job failure information and these information is arranged to form daily record;
Step 3, daily record reporting module read the daily record of storing in the log management module and send it to the log statistic server of far-end;
Step 4, log statistic server are finished statistic of classification, the fault location of log information.
8. method according to claim 7, it is characterized in that work state information, job failure information in the described step 1 specifically comprises one or more the combination in the following information, the browsing time of the time of the installation of start/unused time, start/pass unit frequency, start/shutdown number of times, set-top box running state information, intelligent machine system update time, upgraded version, upgrading number of times, application/unloading/opening/closing, classification, browser, browse network address, browse flow, the user browses the information such as preference.
9. according to claim 7 or 8 described methods, it is characterized in that in the described step 2 forming the log management module that daily record is specially in the set-top box work state information and job failure information that modules in the system information statistical module obtains are arranged to form daily record according to the formation mode, information to modules is managed separately, and can preserve and do not report successful daily record.
10. according to claim 7 or 8 described methods, it is characterized in that specifically comprising in the described step 3 that the log statistic module provides corresponding URL address for the daily record reporting module, the daily record reporting module reports log statistic server by http protocol with daily record according to this URL address.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2012105640202A CN103051956A (en) | 2012-12-24 | 2012-12-24 | Set-top box for realizing log report and fault diagnosis and method thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2012105640202A CN103051956A (en) | 2012-12-24 | 2012-12-24 | Set-top box for realizing log report and fault diagnosis and method thereof |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN103051956A true CN103051956A (en) | 2013-04-17 |
Family
ID=48064437
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2012105640202A Pending CN103051956A (en) | 2012-12-24 | 2012-12-24 | Set-top box for realizing log report and fault diagnosis and method thereof |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN103051956A (en) |
Cited By (29)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103475936A (en) * | 2013-08-23 | 2013-12-25 | 四川长虹电器股份有限公司 | Method for remote monitoring of digital television receiving terminal |
| CN103544096A (en) * | 2013-10-21 | 2014-01-29 | Tcl集团股份有限公司 | Method and system for feeding back information in case of operational failure of Android terminal |
| CN103580924A (en) * | 2013-11-12 | 2014-02-12 | 武汉钢铁(集团)公司 | Fault location method, device and system |
| CN103618786A (en) * | 2013-11-27 | 2014-03-05 | 乐视网信息技术（北京）股份有限公司 | Playing error processing method and server |
| CN103686354A (en) * | 2013-12-04 | 2014-03-26 | 青岛海信电器股份有限公司 | Smart television terminal and method for counting reporting key use behaviors |
| CN103702115A (en) * | 2013-12-06 | 2014-04-02 | 乐视致新电子科技（天津）有限公司 | Method and device for reporting TV fault information |
| CN103747330A (en) * | 2013-12-24 | 2014-04-23 | 深圳市九洲电器有限公司 | Program monitoring method, apparatus and digital television receiving terminal |
| CN103747048A (en) * | 2013-12-24 | 2014-04-23 | 乐视网信息技术（北京）股份有限公司 | Information processing method and device |
| CN103747042A (en) * | 2013-12-24 | 2014-04-23 | 乐视网信息技术（北京）股份有限公司 | Information acquisition method and device |
| CN104038821A (en) * | 2014-06-09 | 2014-09-10 | 四川长虹电器股份有限公司 | Method for uniformly gathering fault information of each functional module of Android television |
| CN104333805A (en) * | 2014-10-29 | 2015-02-04 | 深圳市同洲电子股份有限公司 | Set top box diagnostic method and related device |
| CN104361465A (en) * | 2014-11-25 | 2015-02-18 | 深圳市中兴移动通信有限公司 | Log analysis method and device |
| CN104469431A (en) * | 2014-12-29 | 2015-03-25 | 浪潮软件集团有限公司 | Method and system for reporting abnormal operation of set top box and set top box |
| CN104580372A (en) * | 2014-12-12 | 2015-04-29 | 安徽富煌和利时科技股份有限公司 | Method for transmitting status files of electronic station board IPCs (Industrial Personal Computer) |
| CN104796461A (en) * | 2015-03-26 | 2015-07-22 | 北京德开医药科技有限公司 | Server and method for processing operational data of terminal devices |
| CN104869463A (en) * | 2014-02-21 | 2015-08-26 | 中兴通讯股份有限公司 | Set top box alarming method and set top box |
| CN105228139A (en) * | 2014-06-05 | 2016-01-06 | 阿里巴巴集团控股有限公司 | A kind of call processing method based on smart machine, device and equipment |
| CN105335277A (en) * | 2014-06-27 | 2016-02-17 | 可牛网络技术（北京）有限公司 | Fault information processing method and device as well as terminal |
| CN105491450A (en) * | 2014-10-09 | 2016-04-13 | 乐视致新电子科技（天津）有限公司 | Smart television failure problem processing method, device and system |
| WO2017050106A1 (en) * | 2015-09-21 | 2017-03-30 | 中兴通讯股份有限公司 | Set-top box fault information processing method and apparatus, and set-top box |
| CN106982445A (en) * | 2016-01-19 | 2017-07-25 | 西安中兴新软件有限责任公司 | A kind of transmission method, equipment and the system of abnormal information of upgrading |
| CN107426750A (en) * | 2017-07-18 | 2017-12-01 | 上海斐讯数据通信技术有限公司 | A kind of mobile telephone registration failure automatic diagnosis method and system |
| CN107547580A (en) * | 2016-06-23 | 2018-01-05 | 中兴通讯股份有限公司 | A kind of control method and device of distributed network television IPTV system interior joint |
| CN107562796A (en) * | 2017-08-02 | 2018-01-09 | 上海斐讯数据通信技术有限公司 | A kind of magnanimity mobile terminal measures statistical method and device online |
| CN108063960A (en) * | 2016-11-08 | 2018-05-22 | 北京国双科技有限公司 | Number of users statistical method and device |
| CN108616367A (en) * | 2016-12-12 | 2018-10-02 | 华为技术有限公司 | Fault Locating Method and the network equipment |
| CN109151464A (en) * | 2018-11-14 | 2019-01-04 | 江苏鸿信系统集成有限公司 | IPTV set top box failure real-time detection method based on high amount of traffic processing |
| CN109600671A (en) * | 2018-12-13 | 2019-04-09 | 四川九州电子科技股份有限公司 | A kind of system and method that network machine top box quickly upgrades |
| CN110018377A (en) * | 2019-05-09 | 2019-07-16 | 中国航空工业集团公司西安航空计算技术研究所 | A kind of fault detection analysis system of ARINC664P7 terminal device |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101527812A (en) * | 2008-03-07 | 2009-09-09 | 上海贝尔阿尔卡特股份有限公司 | Method for automatically counting customer event information and program reception information in network television system |
| CN102065322A (en) * | 2009-11-17 | 2011-05-18 | 青岛海信传媒网络技术有限公司 | Multi-service-oriented log processing method and device of Internet protocol television (IPTV) system |
-
2012
- 2012-12-24 CN CN2012105640202A patent/CN103051956A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101527812A (en) * | 2008-03-07 | 2009-09-09 | 上海贝尔阿尔卡特股份有限公司 | Method for automatically counting customer event information and program reception information in network television system |
| CN102065322A (en) * | 2009-11-17 | 2011-05-18 | 青岛海信传媒网络技术有限公司 | Multi-service-oriented log processing method and device of Internet protocol television (IPTV) system |
Cited By (36)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103475936A (en) * | 2013-08-23 | 2013-12-25 | 四川长虹电器股份有限公司 | Method for remote monitoring of digital television receiving terminal |
| CN103544096A (en) * | 2013-10-21 | 2014-01-29 | Tcl集团股份有限公司 | Method and system for feeding back information in case of operational failure of Android terminal |
| CN103580924A (en) * | 2013-11-12 | 2014-02-12 | 武汉钢铁(集团)公司 | Fault location method, device and system |
| CN103618786A (en) * | 2013-11-27 | 2014-03-05 | 乐视网信息技术（北京）股份有限公司 | Playing error processing method and server |
| CN103686354A (en) * | 2013-12-04 | 2014-03-26 | 青岛海信电器股份有限公司 | Smart television terminal and method for counting reporting key use behaviors |
| CN103702115A (en) * | 2013-12-06 | 2014-04-02 | 乐视致新电子科技（天津）有限公司 | Method and device for reporting TV fault information |
| CN103747330A (en) * | 2013-12-24 | 2014-04-23 | 深圳市九洲电器有限公司 | Program monitoring method, apparatus and digital television receiving terminal |
| CN103747048A (en) * | 2013-12-24 | 2014-04-23 | 乐视网信息技术（北京）股份有限公司 | Information processing method and device |
| CN103747042A (en) * | 2013-12-24 | 2014-04-23 | 乐视网信息技术（北京）股份有限公司 | Information acquisition method and device |
| CN103747330B (en) * | 2013-12-24 | 2017-09-29 | 深圳市九洲电器有限公司 | A kind of program monitoring method, device and receiving terminal for digital television |
| CN104869463A (en) * | 2014-02-21 | 2015-08-26 | 中兴通讯股份有限公司 | Set top box alarming method and set top box |
| WO2015123980A1 (en) * | 2014-02-21 | 2015-08-27 | 中兴通讯股份有限公司 | Set-top box alarming method and set-top box |
| CN105228139B (en) * | 2014-06-05 | 2018-11-13 | 阿里巴巴集团控股有限公司 | A kind of call processing method, device and equipment based on smart machine |
| CN105228139A (en) * | 2014-06-05 | 2016-01-06 | 阿里巴巴集团控股有限公司 | A kind of call processing method based on smart machine, device and equipment |
| CN104038821A (en) * | 2014-06-09 | 2014-09-10 | 四川长虹电器股份有限公司 | Method for uniformly gathering fault information of each functional module of Android television |
| CN105335277A (en) * | 2014-06-27 | 2016-02-17 | 可牛网络技术（北京）有限公司 | Fault information processing method and device as well as terminal |
| CN105491450A (en) * | 2014-10-09 | 2016-04-13 | 乐视致新电子科技（天津）有限公司 | Smart television failure problem processing method, device and system |
| CN104333805A (en) * | 2014-10-29 | 2015-02-04 | 深圳市同洲电子股份有限公司 | Set top box diagnostic method and related device |
| CN104361465A (en) * | 2014-11-25 | 2015-02-18 | 深圳市中兴移动通信有限公司 | Log analysis method and device |
| CN104580372A (en) * | 2014-12-12 | 2015-04-29 | 安徽富煌和利时科技股份有限公司 | Method for transmitting status files of electronic station board IPCs (Industrial Personal Computer) |
| CN104469431A (en) * | 2014-12-29 | 2015-03-25 | 浪潮软件集团有限公司 | Method and system for reporting abnormal operation of set top box and set top box |
| CN104796461A (en) * | 2015-03-26 | 2015-07-22 | 北京德开医药科技有限公司 | Server and method for processing operational data of terminal devices |
| CN104796461B (en) * | 2015-03-26 | 2018-11-30 | 北京德开医药科技有限公司 | The processing method and server of the operational data of terminal device |
| WO2017050106A1 (en) * | 2015-09-21 | 2017-03-30 | 中兴通讯股份有限公司 | Set-top box fault information processing method and apparatus, and set-top box |
| CN106982445A (en) * | 2016-01-19 | 2017-07-25 | 西安中兴新软件有限责任公司 | A kind of transmission method, equipment and the system of abnormal information of upgrading |
| CN107547580A (en) * | 2016-06-23 | 2018-01-05 | 中兴通讯股份有限公司 | A kind of control method and device of distributed network television IPTV system interior joint |
| CN108063960A (en) * | 2016-11-08 | 2018-05-22 | 北京国双科技有限公司 | Number of users statistical method and device |
| CN108616367A (en) * | 2016-12-12 | 2018-10-02 | 华为技术有限公司 | Fault Locating Method and the network equipment |
| CN108616367B (en) * | 2016-12-12 | 2021-01-05 | 华为技术有限公司 | Fault positioning method and network equipment |
| US11411810B2 (en) | 2016-12-12 | 2022-08-09 | Huawei Technologies Co., Ltd. | Fault locating method and network device |
| CN107426750A (en) * | 2017-07-18 | 2017-12-01 | 上海斐讯数据通信技术有限公司 | A kind of mobile telephone registration failure automatic diagnosis method and system |
| CN107562796A (en) * | 2017-08-02 | 2018-01-09 | 上海斐讯数据通信技术有限公司 | A kind of magnanimity mobile terminal measures statistical method and device online |
| CN109151464A (en) * | 2018-11-14 | 2019-01-04 | 江苏鸿信系统集成有限公司 | IPTV set top box failure real-time detection method based on high amount of traffic processing |
| CN109600671A (en) * | 2018-12-13 | 2019-04-09 | 四川九州电子科技股份有限公司 | A kind of system and method that network machine top box quickly upgrades |
| CN109600671B (en) * | 2018-12-13 | 2021-02-19 | 四川九州电子科技股份有限公司 | System and method for rapidly upgrading network set top box |
| CN110018377A (en) * | 2019-05-09 | 2019-07-16 | 中国航空工业集团公司西安航空计算技术研究所 | A kind of fault detection analysis system of ARINC664P7 terminal device |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN103051956A (en) | Set-top box for realizing log report and fault diagnosis and method thereof | |
| US8014294B2 (en) | System, apparatus and method for devices tracing | |
| US10102054B2 (en) | Anomaly detection, alerting, and failure correction in a network | |
| CN102611917B (en) | Method and device for preprocessing network television fault | |
| CN102457390B (en) | A kind of Fault Locating Method based on QOE and system | |
| US8677425B2 (en) | Method and system for implementing interaction between set-top box (STB) and home gateway | |
| US8656444B2 (en) | System for proactively troubleshooting set top box issues | |
| CN101729922B (en) | Set top box and remote diagnostic method thereof | |
| US20080183604A1 (en) | Operation support system for wireless networks | |
| EP3584756A1 (en) | Advertisement monitoring method, device and system | |
| CN102857825A (en) | Method for repairing online network application failure of intelligent television | |
| US11606447B2 (en) | Smart remote agent on an access CPE with an agile OpenWrt software architecture | |
| CN109548057A (en) | A kind of method and system of base station monitoring and maintenance | |
| CN104581388A (en) | Playing state processing method, device and system | |
| US8923135B2 (en) | System and method to detect a fault in transmission of a stream of media data corresponding to a media channel | |
| US20220086529A1 (en) | Method and system for log based issue prediction using svm+rnn artificial intelligence model on customer-premises equipment | |
| CN103902414A (en) | Network type test system and method | |
| CN108600841B (en) | Parameter operation method of set top box | |
| US20230090396A1 (en) | Network Management for Band Splits | |
| WO2014105095A2 (en) | Use of device monitoring and network topology data to improve functional verification and screening of cpe devices | |
| CN103986595B (en) | The method and server of accident analysis and upgrading | |
| KR20190109851A (en) | Iptv service quality monitoring apparatus, and control method thereof | |
| CN101848109B (en) | ATCA warning dynamic filtration method and device | |
| US20180324034A1 (en) | Distinguishing between network- and device-based sources of service failures | |
| JP2016520945A (en) | System and method for remote maintenance of user units |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C12 | Rejection of a patent application after its publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20130417 |