CN104408628A - Method, system and terminal device for order processing - Google Patents
Method, system and terminal device for order processing Download PDFInfo
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- CN104408628A CN104408628A CN201410608575.1A CN201410608575A CN104408628A CN 104408628 A CN104408628 A CN 104408628A CN 201410608575 A CN201410608575 A CN 201410608575A CN 104408628 A CN104408628 A CN 104408628A
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Abstract
The invention provides a method, a system and a terminal device for order processing, can effectively prevent order division benefit arbitrage behaviors in electronic commerce, further saves manpower and does not influence client experience. The order processing system comprises a main gift relation subsystem used for correspondingly recording a main goods order number and a gift order number after order division and checking whether the received order number is the recorded main goods order number, an order transaction subsystem used for requesting the main gift relation subsystem to check whether the number of a canceled order is the recorded main goods order number after order cancellation information sent by a client is received, if yes, data of a first man-machine interface is outputted, the first man-machine is used for presenting first prompting information for prompting simultaneous cancellation of a main goods order and a gift order and enabling the client to confirm or cancel order cancellation operation.
Description
Technical field
The present invention relates to field of computer technology, particularly a kind of method and system and end device processing order.
Background technology
Along with the fast development of ecommerce, online spending has become a kind of important marketing channel, and in order to attract more client to buy commodity, advertising campaign becomes increasingly abundant, but the problem be derived thus is also increasing, singulated arbitrage is exactly a problem of wherein particularly giving prominence to.
When businessman uses present to carry out sales promotion to main commodity, may occur that present and main commodity are not in the situation of same storehouse, the way as electric quotient system is unified is that present and main goods orders are split as two orders.Provide the chance of singulated arbitrage at this moment just to some Malicious clients.
Main commodity: relative with present, namely businessman wishes the commodity that client buys, and price general charged is higher than present.
Present: relative with main commodity, when buying certain condition commodity, freely or is at a low price supplied to the commodity of client.
Present sales promotion: a kind of promotion method, common way has following three kinds: 1. buy and give: buy A commodity, then give B commodity; 2. completely give: buy the amount of money that certain or some commodity are completely certain, then give certain other commodity one or more; 3. price markup is purchased: buy certain commodity or buy full certain amount of money, then can specify commodity to buy certain lower than normal price.
Singulated arbitrage: during businessman's employing present promotion method, the main commodity selected and present be not at same storehouse, after client buys these main commodity, order will be split as main goods orders and present order (price of present order be generally zero or far below normal price), client deliberately cancels or rejects main goods orders, only signs for present order.Especially malice dealer, extracts present in enormous quantities, causes a large amount of losses to businessman.
For the problems referred to above, way common at present has following two kinds:
A manual observation: namely adopt the mode of manual observations to monitor order, finds that similar malice extracts present order, just tackles.
B system is tackled: arrange some restrictive conditions (such as limiting quantity purchase) in systems in which, exceed the order of these restrictive conditions by deleted; Or force present order to postpone delivery etc.
By analyzing above-mentioned two kinds of processing modes, inventor finds that there is that following some is obviously not enough:
A manual observation: artificial treatment efficiency comparison is low, especially when quantity on order is huge, needs a large amount of manpowers.
B system is tackled: 1. these conditions are too inflexible, the normal order of some non-malicious client may be had to be automatically left out or postpone delivery, affecting customer experience; 2. also there is leak in these restrictive conditions, such as uses multiple account to buy, repeatedly buys on a small quantity.
Summary of the invention
In view of this, the invention provides a kind of method and system and the end device that process order, effectively can stop the singulated arbitrage behavior in ecommerce, and save manpower and do not affect customer experience.
For achieving the above object, according to an aspect of the present invention, a kind of method processing order is provided.
The method of process order of the present invention comprises: record accordingly singulated after main goods orders number and present order number; When receiving the information of cancelling an order that client sends, check whether the order be cancelled is the main goods orders number recorded, in this way, then export the data of the first man-machine interface, this first man-machine interface is used for presenting the first information and will be cancelled to point out the main goods orders of client and present order simultaneously, and carries out confirming or cancelling for the operation of cancelling an order for client.
Alternatively, also comprise: when receiving the order number sent for the end device of delivery process, check whether described order number is present order number, if, then check the state of the main goods orders number corresponding to this present order number, then check result is sent to described end device.
Alternatively, also comprise: when receiving the merchandise return request information that client sends, check whether the order number that this merchandise return request packets of information contains is the main goods orders number recorded, if, then export the data of the second man-machine interface, this second man-machine interface is used for presenting the second information and will be returned goods to point out the main goods orders of client and present order simultaneously, and carries out confirming or cancelling for return of goods operation for client.
According to a further aspect in the invention, a kind of system processing order is provided.
The system of process order of the present invention comprises: main give relator system, for record accordingly singulated after main goods orders number and present order number, and check that whether the order number that receives is the main goods orders number of record; Order transaction subsystem, for when receiving the information of cancelling an order that client sends, whether ask described master to give order that relator systems inspection is cancelled is the main goods orders number of record, in this way, then export the data of the first man-machine interface, this first man-machine interface is used for presenting the first information and will be cancelled to point out the main goods orders of client and present order simultaneously, and carries out confirming or cancelling for the operation of cancelling an order for client.
Alternatively, described master gives relator system also for when receiving the order number sent for the end device of delivery process, check whether described order number is present order number, if, then check the state of the main goods orders number corresponding to this present order number, then check result is sent to described end device.
Alternatively, also comprise subsystem after sale, for when receiving the merchandise return request information that client sends, whether ask described master to give the relator systems inspection order number that this merchandise return request packets of information contains is the main goods orders number recorded, if, then export the data of the second man-machine interface, this second man-machine interface is used for presenting the second information and will be returned goods to point out the main goods orders of client and present order simultaneously, and carries out confirming or cancelling for return of goods operation for client.
According to a further aspect in the invention, a kind of end device processing order is provided.
The end device of process order of the present invention is connected with the system wireless of process order of the present invention, and this end device comprises: sending module, and send inquiry request for the system to described process order, this inquiry request comprises goods orders number; Receiver module, for receiving the system of described process order to the response message of described inquiry request; Output module, for representing in described response message that described goods orders number is present order number and under the state of main order number corresponding to this present order number is not completed situation, exporting information and providing and delivering under the state of this main order number is completed situation described goods orders number corresponding commodity point out needs.
Alternatively, this end device is arranged in personal digital assistant or smart mobile phone.
According to technical scheme of the present invention, when client carries out cancelling or returning goods for main goods orders separately, prompting client present order also will be cancelled equally or return goods, and in delivery process, remind dispensing personnel that main commodity of first providing and delivering are provided and delivered again, thus can prevent present from being obtained separately by client, prevent singulated arbitrage behavior.The program without the need to direct surveillance's order status, and does not affect the normal dispensing of commodity, so both saved artificial, can ensure customer experience again.
Accompanying drawing explanation
Accompanying drawing is used for understanding the present invention better, does not form inappropriate limitation of the present invention.Wherein:
Fig. 1 is the schematic diagram of the system of process order according to the embodiment of the present invention;
Fig. 2 is the schematic diagram at the personal-machine interface according to the embodiment of the present invention;
Fig. 3 is the schematic diagram of another man-machine interface according to the embodiment of the present invention;
Fig. 4 is the schematic diagram of another man-machine interface according to the embodiment of the present invention;
Fig. 5 is the schematic diagram of the main modular of the end device for the treatment of in accordance with the present invention order.
Embodiment
Below in conjunction with accompanying drawing, one exemplary embodiment of the present invention is explained, comprising the various details of the embodiment of the present invention to help understanding, they should be thought it is only exemplary.Therefore, those of ordinary skill in the art will be appreciated that, can make various change and amendment, and can not deviate from scope and spirit of the present invention to the embodiments described herein.Equally, for clarity and conciseness, the description to known function and structure is eliminated in following description.
The present embodiment needs the outer terminal device of remote server and station of the hardware device mainly ecommerce operator used.Fig. 1 is the schematic diagram of the system of process order according to the embodiment of the present invention.As shown in Figure 1, the system of the process order of E-business service end foundation mainly comprises relator system 11 of giving of leading, the outer terminal system 14 of order transaction subsystem 12, after sale subsystem 13 and station.Former three is arranged in above-mentioned remote server, connects via Ethernet 17, and outer terminal system 14 of standing is the end devices for delivery process, is arranged in the outer terminal device in station, is connected to Ethernet 17 via 3G net 18 or other wireless communication system networks.
The clearing of order transaction subsystem 12 primary responsibility order and fractionation, when client uses terminal device 19 to place an order or cancel an order, main and order transaction system interaction.Subsystem 13 is mainly used to process completed order after sale.Order has completed and has referred to that the commodity that order is corresponding are received by client.If client will apply for goods return and replacement, need to carry out alternately with subsystem 13 after sale.Main give the master that relator system 11 is mainly used to store order and give relation, namely record accordingly singulated after main goods orders number and present order number, the such as content shown in record sheet 1, the state of order and real-time update is correlated with, main and order transaction subsystem 12, outer terminal system 14 of standing and subsystem 13 is mutual after sale.Outer terminal system 14 of standing is mounted in the system on the outer personal digital assistant in station (PDA) or smart mobile phone, and this system can support that various logistics distribution operates, and when dispensing person is to customer delivery, it gives relation from the main master giving relator system acquisition order.
Table 1
| Sequence number | Present order number | Present order status | Main goods orders number | Main goods orders state |
| 1 | 1231 | Cancel | 123 | Cancel |
| 2 | 1241 | In dispensing way | 124 | In dispensing way |
| 3 | 1251 | In dispensing way | 125 | Complete |
| 4 | 1261 | Complete | 126 | Complete |
Explanation of field in table 1 is as follows:
Present order number: be used for unique identification present order.
Present order status: represent the physical state that main goods orders is current, common state is by cancelling, providing and delivering in way, complete, and state derives from each logistics operation node.
Main goods orders number: be used for unique identification main goods orders.
Main goods orders state: represent the physical state that present order is current, common state is by cancelling, providing and delivering in way, complete, and state derives from each logistics operation node.
The cardinal principle of the present embodiment technical scheme is, the present order after singulated and main goods orders is set up one-one relationship and is stored into and is similar to the master shown in table 1 and gives in relation table, and in real time with new each order status.When client attempts only to cancel main goods orders, system is will main goods orders have binding relationship present order together to cancel therewith; Client when signing for, if attempt only to sign for present order, prompting must first be signed for main goods orders by outer terminal system of standing; After client signs for, if attempt only to move back main goods orders, system will require that present is together return.The method of the process order in the present embodiment is described according to the different phase of order below.
Client buys the main commodity with present by order transaction subsystem, order transaction subsystem when main commodity and present not at same storehouse, singulated then passing to is carried out to the order under client and main gives relator system, the latter record accordingly singulated after main goods orders number and present order number, thus preserve the content that the master being similar to table 1 gives relation table.
When client cancels an order to the application of order transaction subsystem, order transaction subsystem is given relator system to master and is sent request, and the latter checks whether the order being applied cancellation is main goods orders and check result is returned to order transaction subsystem.If the order being applied cancellation is main goods orders, then order transaction subsystem exports the data of man-machine interface, after these data are received by the terminal device that client uses, this terminal device is according to this data genaration man-machine interface and present, and will be cancelled to point out the main goods orders of client and present order simultaneously.Fig. 2 is the schematic diagram at the personal-machine interface according to the embodiment of the present invention, comprise in man-machine interface 20 wherein prompting text 21, content be " you determine to cancel an order 123? prompting: this order binding present order 1231 will cancel in the lump." and be provided with select button 221,222, so that user confirms or cancel this cancellation for order to operate.Above-mentioned process illustrates as follows: as shown in the 1st article of record in table 1, if client attempts to cancel main goods orders 123, then point out corresponding present order 1231 will with being cancelled, i.e. man-machine interface shown in output map 2, if client clicks " determination " button 221, then the state of the order number 123 and 1231 in table 1 all becomes " cancellation ".
Above-mentioned is the processing mode of order when not arriving dispensing station, as order arrives dispensing station, then when dispensing person uses the outer terminal device in station such as PDA scanning order number, outside station in PDA, terminal system is given relator system to master and is initiated request, the order number scanned is comprised in solicited message, whether master gives this order number of relator systems inspection is present order number, if, then check that number whether whether state is " completing " for main goods orders that this present order number binds, then sends to the outer PDA in station by check result further.If this order is present order but the main goods orders of its correspondence does not complete, then this order can not operate, outer terminal system of now standing is pointed out dispensing person, man-machine interface as shown in Figure 3 such as can be presented in the man-machine interface of PDA, Fig. 3 is the schematic diagram of another man-machine interface according to the embodiment of the present invention, comprises prompting text 31 and confirming button 32 in man-machine interface 30 wherein.The content of prompting text 31 is: " order 1241 is present order, please first complete belonging to it main goods orders 124! " above-mentioned process illustrates as follows: as shown in the 2nd article of record in table 1, if dispensing person does not complete the dispensing of main goods orders 124, attempt dispensing present order number 1241, then the outer PDA in station points out the dispensing first completing main goods orders 124.In addition, and for example in table 1 the 3rd article record shown in, its main goods orders 125 completes, then present order 1251 can normally correct-distribute, now the PDA not man-machine interface shown in output map 3.
After order arrives dispensing station, by normal flow, commodity will be dispensed in client's hand, sign for order by client, thus complete correct-distribute, and now order status is " completing ".After client has signed for main goods orders and present order, if client uses its terminal device to return goods, now merchandise return request information is sent to subsystem after sale, order number in merchandise return request sends to master to give relator system by subsystem after sale, checks whether the order number that this merchandise return request packets of information contains is the main goods orders number recorded to ask the latter.After receiving check result, if the order number in merchandise return request information is main goods orders number, then subsystem exports the data of man-machine interface after sale, after these data are received by the terminal device that client uses, this terminal device is according to this data genaration man-machine interface and present, and will be returned goods to point out the main commodity of client and present simultaneously.Fig. 4 is the schematic diagram of another man-machine interface according to the embodiment of the present invention, and man-machine interface 40 wherein comprises prompting text 41 and select button 42,43, so that user confirms or cancels this operation of returning goods.The content of prompting text is: " do you determine to quit the subscription of single 126? prompting: the present order 1261 of this order binding will be return in the lump.”
Above explanation is made to the flow process of the process order of the embodiment of the present invention.Again the structure of the outer terminal system in station is illustrated below in conjunction with Fig. 5.Fig. 5 is the schematic diagram of the main modular of the end device for the treatment of in accordance with the present invention order.As a kind of end device processing order, outer terminal system 14 of standing mainly comprises sending module 51, receiver module 52 and output module 53.Sending module 51 sends inquiry request for the system to above-mentioned process order, and this inquiry request comprises goods orders number; Receiver module 52 is for receiving the system of above-mentioned process order to the response message of inquiry request; Output module, for representing in this response message that above-mentioned goods orders number is present order number and under the state of main order number corresponding to this present order number is not completed situation, exporting information and providing and delivering under the state of this main order number is completed situation above-mentioned goods orders number corresponding commodity point out needs.
According to the technical scheme of the embodiment of the present invention, when client carries out cancelling or returning goods for main goods orders separately, prompting client present order also will be cancelled equally or return goods, and in delivery process, remind dispensing personnel that main commodity of first providing and delivering are provided and delivered again, thus can prevent present from being obtained separately by client, prevent singulated arbitrage behavior.The program without the need to direct surveillance's order status, and does not affect the normal dispensing of commodity, so both saved artificial, can ensure customer experience again.
Below ultimate principle of the present invention is described in conjunction with specific embodiments, but, it is to be noted, for those of ordinary skill in the art, whole or any step or the parts of method and apparatus of the present invention can be understood, can in the network of any calculation element (comprising processor, storage medium etc.) or calculation element, realized with hardware, firmware, software or their combination, this is that those of ordinary skill in the art use their basic programming skill just can realize when having read explanation of the present invention.
Therefore, object of the present invention can also be realized by an operation program or batch processing on any calculation element.Described calculation element can be known fexible unit.Therefore, object of the present invention also can realize only by the program product of providing package containing the program code realizing described method or device.That is, such program product also forms the present invention, and the storage medium storing such program product also forms the present invention.Obviously, described storage medium can be any storage medium developed in any known storage medium or future.
Also it is pointed out that in apparatus and method of the present invention, obviously, each parts or each step can decompose and/or reconfigure.These decompose and/or reconfigure and should be considered as equivalents of the present invention.Further, the step performing above-mentioned series of processes can order naturally following the instructions perform in chronological order, but does not need necessarily to perform according to time sequencing.Some step can walk abreast or perform independently of one another.
Above-mentioned embodiment, does not form limiting the scope of the invention.It is to be understood that depend on designing requirement and other factors, various amendment, combination, sub-portfolio can be there is and substitute in those skilled in the art.Any amendment done within the spirit and principles in the present invention, equivalent replacement and improvement etc., all should be included within scope.
Claims (8)
1. process a method for order, it is characterized in that, comprising:
Record accordingly singulated after main goods orders number and present order number;
When receiving the information of cancelling an order that client sends, check whether the order be cancelled is the main goods orders number recorded, in this way, then export the data of the first man-machine interface, this first man-machine interface is used for presenting the first information and will be cancelled to point out the main goods orders of client and present order simultaneously, and carries out confirming or cancelling for the operation of cancelling an order for client.
2. method according to claim 1, is characterized in that, also comprises:
When receiving the order number sent for the end device of delivery process, check whether described order number is present order number, if so, then check the state of the main goods orders number corresponding to this present order number, then check result is sent to described end device.
3. method according to claim 1 and 2, is characterized in that, also comprises:
When receiving the merchandise return request information that client sends, check whether the order number that this merchandise return request packets of information contains is the main goods orders number recorded, if, then export the data of the second man-machine interface, this second man-machine interface is used for presenting the second information and will be returned goods to point out the main goods orders of client and present order simultaneously, and carries out confirming or cancelling for return of goods operation for client.
4. process a system for order, it is characterized in that, comprising:
Main give relator system, for record accordingly singulated after main goods orders number and present order number, and check that whether the order number that receives is the main goods orders number of record;
Order transaction subsystem, for when receiving the information of cancelling an order that client sends, whether ask described master to give order that relator systems inspection is cancelled is the main goods orders number of record, in this way, then export the data of the first man-machine interface, this first man-machine interface is used for presenting the first information and will be cancelled to point out the main goods orders of client and present order simultaneously, and carries out confirming or cancelling for the operation of cancelling an order for client.
5. system according to claim 4, it is characterized in that, described master gives relator system also for when receiving the order number sent for the end device of delivery process, check whether described order number is present order number, if, then check the state of the main goods orders number corresponding to this present order number, then check result is sent to described end device.
6. the system according to claim 4 or 5, it is characterized in that, also comprise subsystem after sale, for when receiving the merchandise return request information that client sends, whether ask described master to give the relator systems inspection order number that this merchandise return request packets of information contains is the main goods orders number recorded, if, then export the data of the second man-machine interface, this second man-machine interface is used for presenting the second information and will be returned goods to point out the main goods orders of client and present order simultaneously, and carries out confirming or cancelling for return of goods operation for client.
7. process an end device for order, it is characterized in that, be connected with the system wireless of process order according to claim 5, this end device comprises:
Sending module, send inquiry request for the system to described process order, this inquiry request comprises goods orders number;
Receiver module, for receiving the system of described process order to the response message of described inquiry request;
Output module, for representing in described response message that described goods orders number is present order number and under the state of main order number corresponding to this present order number is not completed situation, exporting information and providing and delivering under the state of this main order number is completed situation described goods orders number corresponding commodity point out needs.
8. end device according to claim 7, is characterized in that, this end device is arranged in personal digital assistant or smart mobile phone.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010269300.5A CN111476638A (en) | 2014-11-03 | 2014-11-03 | System for processing orders |
| CN201410608575.1A CN104408628A (en) | 2014-11-03 | 2014-11-03 | Method, system and terminal device for order processing |
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| CN201410608575.1A CN104408628A (en) | 2014-11-03 | 2014-11-03 | Method, system and terminal device for order processing |
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| CN202010269300.5A Pending CN111476638A (en) | 2014-11-03 | 2014-11-03 | System for processing orders |
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| CN110969504A (en) * | 2018-09-30 | 2020-04-07 | 北京京东尚科信息技术有限公司 | Order canceling method and device |
| CN111091439A (en) * | 2019-11-08 | 2020-05-01 | 泰康保险集团股份有限公司 | Order association marketing campaign implementation method, system, equipment and storage medium |
| CN111091439B (en) * | 2019-11-08 | 2023-08-08 | 泰康保险集团股份有限公司 | Order-related marketing campaign realization method, system, equipment and storage medium |
| CN114422549A (en) * | 2022-01-21 | 2022-04-29 | 北京京东振世信息技术有限公司 | Message processing method and device, terminal equipment and storage medium |
| CN114422549B (en) * | 2022-01-21 | 2024-04-09 | 北京京东振世信息技术有限公司 | Message processing method and device, terminal equipment and storage medium |
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Application publication date: 20150311 |