CN104333667A - Method and device for determining telephone traffic state - Google Patents
Method and device for determining telephone traffic state Download PDFInfo
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- CN104333667A CN104333667A CN201310309246.2A CN201310309246A CN104333667A CN 104333667 A CN104333667 A CN 104333667A CN 201310309246 A CN201310309246 A CN 201310309246A CN 104333667 A CN104333667 A CN 104333667A
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Abstract
The invention discloses a method for determining a telephone traffic state. The method comprises the following steps: when change of the telephone traffic state of an agent is detected, updating the current telephone traffic state of the agent to the changed telephone traffic state; and informing other agents of the updated telephone traffic state of the agent. Meanwhile, the invention further discloses a device for determining the telephone traffic state. Through adoption of the method and the device, automatic update of the telephone traffic state of the agent can be realized; a basis is laid for business handling of an attendant desk; and the business handling waiting time is shortened. Meanwhile, business handling becomes easier and more user-friendly; the user satisfaction is enhanced; and the demand of increasing telephone traffic business is met.
Description
Technical field
The present invention relates to the communication technology of telephone traffic system, be specifically related to a kind of method and the device of determining trafficwise.
Background technology
In traditional attendant console system, the trafficwise of seat (operator) is only divided into busy or idle two kinds.Division due to trafficwise is only confined to this two states busy or idle, and therefore, traditional attendant console system, for when accepting the business such as calling, exhalation and switching, has following defect:
1) incoming call business of the seat A accepted user 1 of end side, but due to seat A being unfamiliar with business, correct answer cannot be made to the problem that user 1 proposes, seat A wants the incoming call business of user 1 to transfer to other seats being familiar with business, but because seat A cannot observe the trafficwise of other seats, though the incoming call of user 1 may be transferred to an other now idle seat being also unfamiliar with business; Or, even if switching gives the seat that is familiar with business, but also there is the possibility that this seat may not be in idle condition.Above two kinds of transit cases, all cause the inconvenience of user 1, easily make user produce discontented mood.
2) server in live traffic platform system, after receiving the trafficwise handover request message that seat reports, do not consider the now actual service condition be in of this seat, directly the trafficwise of this seat is updated to the trafficwise carried in handover request message.Illustrate, seat A is is accepting in business, but want to switch to idle condition, and report the handover request message carrying idle trafficwise to server, server is also ignored now seat A and being is is being accepted in business, directly the trafficwise of seat A is updated to the free time, causes the service disconnection that seat A is is accepting.
Meanwhile, in today that traffic services is growing, single busy or idle trafficwise far from can adapt to the demand that business increases.
Summary of the invention
In view of this, main purpose of the present invention is to provide a kind of method and the device of determining trafficwise, makes console service handling obtain more simplification, hommization, and then improves user satisfaction, can adapt to the demand that traffic services increases simultaneously.
For achieving the above object, technical scheme of the present invention is achieved in that
The invention provides a kind of method determining trafficwise, described method comprises:
When detecting that the trafficwise of seat changes, be the trafficwise after change by the live traffice state updating of described seat, and the trafficwise after the renewal of described seat is informed to other seats.
In such scheme, described trafficwise comprises at least one of following state: busy, idle, off-line and leaving.
In such scheme, described method also comprises:
Other seats described receive and trafficwise after showing the renewal of described seat.
In such scheme, described method also comprises:
When receiving the state handover request message that seat initiates, determine the live traffice state of described seat according to the trafficwise information of carrying in described state handover request message and the current actual trafficwise of described seat;
And when the trafficwise of the described seat of renewal is live traffice state, the trafficwise after being upgraded by described seat informs to other seats.
In such scheme, described trafficwise information according to carrying in described state handover request message and the current actual trafficwise of described seat determine the live traffice state of described seat, comprising:
When determining that the seat of initiation state handover request message is in service handling, it is busy for upgrading the current trafficwise of described seat; When being defined as not being in service handling, when determining that the trafficwise that carries in described state handover request message is for leaving, upgrade the current trafficwise of described seat for leaving; When the trafficwise determining to carry in described state handover request message is non-leaving, upgrade the current trafficwise of described seat for idle.
Present invention also offers a kind of device determining trafficwise, described device comprises: detecting unit, updating block and notification unit; Wherein,
Described detecting unit, for detecting that the trafficwise of seat changes;
Described updating block, for upgrade the trafficwise of described seat be change after trafficwise;
Described notification unit, informs to other seats for the trafficwise after being upgraded by described seat.
In such scheme, described trafficwise comprises at least one of following state: busy, idle, off-line and leaving.
In such scheme, described device also comprises display unit;
Described display unit, for show described seat renewal after trafficwise.
In such scheme, described device also comprises: receiving element and determining unit; Wherein,
Described receiving element, for the state handover request message that receiving position is initiated;
Described determining unit, for determining the live traffice state of described seat according to the trafficwise information of carrying in described state handover request message and the current actual trafficwise of described seat;
Accordingly, described updating block is live traffice state for upgrading the trafficwise of described seat;
Described notification unit, informs to other seats for the trafficwise after being upgraded by described seat.
In such scheme, described determining unit, time also for determining that the seat of initiation state handover request message is in service handling, triggering described updating block, to upgrade the current trafficwise of described seat be busy;
When being defined as not being in service handling, when determining that the trafficwise that carries in described state handover request message is for leaving, triggering described updating block and upgrading the current trafficwise of described seat for leaving; When the trafficwise determining to carry in described state handover request message is non-leaving, triggers described updating block and upgrade the current trafficwise of described seat for idle.
Method and the device determining trafficwise provided by the invention, when detecting that the trafficwise of seat changes, be the trafficwise after change by the live traffice state updating of described seat, and the trafficwise after the renewal of described seat is informed to other seats.Utilize the present invention, the automatic renewal of seat trafficwise can be realized, for console service handling provides reference and foundation, shorten the service handling stand-by period, also make that console service handling is more simplified, hommization simultaneously, while improve user satisfaction, also adapted to the demand that traffic services increases.
Accompanying drawing explanation
Fig. 1 is the schematic flow sheet of the method for the determination trafficwise of the embodiment of the present invention;
Fig. 2 is the realization flow schematic diagram one of the method for the determination trafficwise of the embodiment of the present invention;
Fig. 3 is the realization flow schematic diagram two of the method for the determination trafficwise of the embodiment of the present invention;
Fig. 4 is the realization flow schematic diagram three of the method for the determination trafficwise of the embodiment of the present invention;
Fig. 5 is the composition structural representation of the determination trafficwise device of the embodiment of the present invention.
Embodiment
This invention describes a kind of method determining trafficwise, as shown in Figure 1, described method comprises:
Step 10: server detects the trafficwise of seat in real time.
In the embodiment of the present invention, the trafficwise of end side seat includes but are not limited to following trafficwise: busy, idle, off-line and leaving.Wherein, busy expression seat is being in business such as accepting calling, exhalation or switching; Idle expression seat has logged in end side but has now been in and do not accepted in service condition; Off-line represents that seat does not log in or de-registration in end side; Leave and represent that seat has logged in but has now been in and cannot accept business, such as seat runs errands.
For the above-mentioned four kinds of trafficwises divided, can detect by being provided with in the server the trafficwise that inspection software that seat trafficwise changes detects seat in real time.
Simultaneously, except server is by the trafficwise of the next real-time sense terminals side of inspection software, the present invention can also seat talk with business state have switching to need time, uploaded state handover request message is to server, when server receives this state handover request message, determine the live traffice state of this seat according to the trafficwise information of carrying in this state handover request message and the current actual trafficwise of this seat.
Here, the trafficwise that seat is wanted to switch is carried in described state handover request message.Described switching is by manual mode, also can come the specific keys pre-set, the mode such as operation as switch key by seat.
Step 11: when detecting that the trafficwise of seat changes, the trafficwise upgrading seat is the trafficwise after changing.
Step 11 is implemented as, the trafficwise of the Building A seat of the real-time sense terminals side of server, 10 o'clock the trafficwise of Building A seat be idle; Until 10: 03, Building A seat is same without service handling, is still in idle condition.10 o'clock to 10: 03 during this period of time in, server side does not detect the renewal of Building A seat trafficwise, does not receive the state handover request message that Building A seat reports, so server does not upgrade the trafficwise of Building A seat simultaneously yet.And in 10: 04 timesharing, having user's incoming call, Building A seat starts to answer and accepts this incoming call, and server detects that now Building A seat is no longer in idle condition, but is in busy condition, then upgrading Building A seat idle condition at 10: 04 time-shared service devices is busy condition.
Step 12: the trafficwise after the renewal of described seat is informed to other seats.
Here, the trafficwise after upgrading, after upgrading trafficwise for described seat, is informed to other seats of end side by server by the mode of broadcast, and other seats receive and trafficwise after showing the renewal of described seat.That is, present invention achieves the transparence of the trafficwise between seat, all seats of end side are all by trafficwise that display interface is checked except self residing for other seats.
Below in conjunction with embodiment one, embodiment two and enforcement three, the technical scheme of the method for determination trafficwise of the present invention is described further.
Embodiment one
Fig. 2 is the realization flow schematic diagram one of embodiment of the present invention reservation seat trafficwise method really, as shown in Figure 2, for Building A seat, B position, Building C seat and the moment 1 time Building A seat and Building C seat is all in idle condition, B position is in busy condition.
Step 201: the moment 2 time, user D incoming call, the incoming call of Building A seat accepted user D; Now, B position by the moment 1 time access service handling complete.
Step 202: the moment 2 time, server detects that the trafficwise of Building A seat becomes busy condition by idle condition, B position becomes idle condition by busy condition, then the trafficwise upgrading Building A seat by the idle condition in moment 1 be the busy condition in moment 2, the trafficwise that upgrades B position is the idle condition in moment 2 by the busy condition in moment 1.
Step 203: server by the moment 2 time all seats trafficwise by broadcast mode inform to end side other seats, as B position, Building C seat.
Step 204:A seat, B position and Building C seat all check the trafficwise of (the moment 2 time) that other seats except self are up-to-date by the display interface of end side.
Here, the moment 2 time, B position can view that Building A seat is busy condition, Building C seat is idle condition; Building C seat can view that Building A seat is busy condition, B position is idle condition; Building A seat can view that B position is idle condition, Building C seat is idle condition.
Step 205: the moment 3 time, user E incoming call, is in the incoming call business of the B position accepted user E of idle condition.
Step 206: the moment 3 time, server detects that B position becomes busy condition by idle condition, then the trafficwise upgrading B position is the busy condition in moment 3 by the idle condition in moment 2.
Step 207: the moment 3 time, server the trafficwise of B position is broadcast to end side other seats, as Building A seat, Building C seat.
Step 208: for the business of user E, B position cannot provide correct answer, and B position views now Building C seat by display interface and is in idle condition and the more familiar business of Building C seat, then the moment 4 time, B position by the call diversion of user E to Building C seat.
Step 209: the moment 4 time, server detects that the trafficwise of Building C seat becomes busy condition by idle condition, B position becomes idle condition by busy condition, then the trafficwise upgrading Building C seat by the idle condition in moment 3 be the busy condition in moment 4, the trafficwise that upgrades B position is the idle condition in moment 4 by the busy condition in moment 3.
Step 210: server by the moment 4 time B position and the trafficwise of Building C seat be broadcast to the Building A seat of end side.
Here, the moment 4 time, Building A seat can view that B position is in idle condition, Building C seat is in busy condition; B position can view that Building A seat is in busy condition, Building C seat is in busy condition; Building C seat can view that Building A seat is in busy condition, B position is in idle condition.
In the present embodiment, the display interface by end side views the renewal of server to the trafficwise of these three seats, the incoming call of user D is successfully transferred to the Building C seat being familiar with business by B position, improves user satisfaction.
Embodiment two
Fig. 3 is the realization flow schematic diagram two of embodiment of the present invention reservation seat trafficwise method really, as shown in Figure 3, for Building A seat, B position, Building C seat and the moment 1 time B position and Building C seat be all in busy condition the present invention be further described.
Step 301: the moment 1 time, Building A seat is wanted to leave seat a period of time for some reason, but does not want to delay Business Processing, and at this moment Building A seat switches oneself state for leaving, and uploaded state handover request message is to server.
Here, what this state handover request message carried Building A seat switches to the trafficwise information left.
Step 302: server receives this state handover request message, determines whether Building A seat was in service handling in the moment 1, performs step 303 when being defined as being in service handling, otherwise performs step 304.
Step 303: server update Building A seat trafficwise is busy condition, and is broadcast to other seats by broadcast mode, continues to perform step 307.
Step 304: determine that whether the trafficwise carried in the seat state handover request message of Building A is for leaving state further, performs step 305 when being defined as being, otherwise performs step 306.
Step 305: server update Building A seat trafficwise for leaving state, and is broadcast to other seats by broadcast mode, continues to perform step 307.
Step 306: server update Building A seat trafficwise is idle condition, and is broadcast to other seats by broadcast mode, continues to perform step 307.
Step 307: each seat of end side views other seats trafficwise now except self by display interface.
Here, when performing step 307 by step 303, Building A seat views B, Building C seat is all in busy condition; B position views A, Building C seat is all in busy condition; Building C seat views A, B position is all in busy condition.
Here, when performing step 307 by step 305, Building A seat views B, Building C seat is all in busy condition; B position views that A is in the state of leaving, Building C seat is in busy condition; Building C seat views that A is in the state of leaving, B position is all in busy condition.
Here, when step 306 performs step 307, Building A seat views B, Building C seat is all in busy condition; B position views that A is in idle condition, Building C seat is in busy condition; Building C seat views that A is in idle condition, B position is all in busy condition.
In the present embodiment, switch oneself state be described for leaving state for Building A seat, Building A seat can also switch oneself state for busy or idle in addition, to switch oneself state be busy or idle process and said process similar, repeat no more here.
Embodiment three
Fig. 4 is the realization flow schematic diagram three of embodiment of the present invention reservation seat trafficwise method really, as shown in Figure 4, embodiment two is undertaken in the present embodiment, when being the moment 1 in embodiment two, Building A seat there is no service handling and switches oneself state for leaving, after the flow process of embodiment two terminates, Building A seat views B, Building C seat is all in busy condition; B position views that Building A seat is in the state of leaving, Building C seat is in busy condition; Building C seat views that Building A seat is in the state of leaving, B position is in busy condition.
It should be noted that, the busy condition of B position, Building C seat is because be in the business of accepting, and Building A seat is that the subjective trafficwise that switches is for leaving.
Step 401: the moment 2 time, user D incoming call, now Building A seat is in the state of leaving, B position and Building C seat and is all in busy condition, the seat being now in idle condition cannot be distributed for user D, user D adds in incoming call queuing, when server has detected call queuing, by broadcast mode, the incoming call queuing message of now user D is informed to all seats.
Step 402:A seat is viewed by display interface now has the call waiting of user D to accept, and views now B position and Building C seat and be all in busy condition, then initiatively answer and the calling of accepted user D.
Here, before the calling of Building A seat listening user D, switching to the state handover request message of busy condition to server without the need to reporting again to carry, only needing the calling of initiatively accepted user D, because server can detect the trafficwise of Building A seat in real time.
In the present embodiment, attendant console system exist traffic pressure, as exist user be in call queuing time, seat without the need to uploaded state handover request message to server, only need the calling of direct accepted user, shorten the time that console accepts business, improve the throughput of attendant console system, alleviate traffic pressure.
The present invention also describes a kind of device determining trafficwise, and as shown in Figure 5, described device comprises: detecting unit 511, updating block 513 and notification unit 515; Wherein,
Described detecting unit 511, for detecting that the trafficwise of seat changes;
Described updating block 513, for upgrade the trafficwise of described seat be change after trafficwise;
Described notification unit 515, informs to other seats for the trafficwise after being upgraded by described seat.
The division of trafficwise involved in the description of this device and identical in preceding method, repeat no more here.
Further, described device also comprises: display unit 531;
Described display unit 531, for show described seat renewal after trafficwise.
Further, described device also comprises: initiate unit 533, accept unit 535, receiving element 517, determining unit 519; Wherein,
Described initiation unit 533, for initiating the state handover request message of seat;
Described receiving element 517, for receiving the state handover request message of this seat;
Described determining unit 519, for determining the live traffice state of this seat according to the trafficwise information of carrying in described state handover request message and the current actual trafficwise of this seat;
Accordingly, described updating block 513 is live traffice state for upgrading the trafficwise of this seat;
Described notification unit 515, for informing to other seats by the trafficwise after the renewal of this seat.
Describedly accept unit 535, for accepting the console business of attending a banquet;
Here, described console business includes but are not limited to following several: the business such as user's incoming call, console exhalation, switching, user's incoming call queuing.
Determine that each several part composition of the device of trafficwise and function thereof are described further below in conjunction with application scenarios 1, application scenarios 2 and application scenarios 3 to of the present invention.
Application scenarios 1: concrete, when the moment 1 Building A seat accept unit 535 and Building C seat accept that unit 535 is all in idle condition, the unit 535 that accepts of B position is in busy condition.When the moment 2, the unit 535 that accepts of Building A seat detects the incoming call of user D and this incoming call accepted and the unit 535 accepted user business that accepts of B position is complete, then detecting unit 511 detects that the trafficwise of now Building A seat becomes busy condition by idle condition, B position becomes idle condition by busy condition, then Trigger update unit 513 trafficwise that upgrades Building A seat by the idle condition in moment 1 be the busy condition in moment 2, the trafficwise that upgrades B position is the idle condition in moment 2 by the busy condition in moment 1, and notice upgrades and terminates to notification unit 515; Described notification unit 515 by broadcast mode by the moment 2 time Building A seat and the trafficwise of B position send to display unit 531 to show.Described display unit 531 receive and show seat upgrade after trafficwise.The moment 2 time, by described display unit 531, Building A seat can view that B position is idle condition, Building C seat is idle condition; B position can view that Building A seat is busy condition, Building C seat is idle condition; Building C seat can view that Building A seat is busy condition, B position is idle condition.
When the moment 3, user E incoming call, the unit 535 that accepts of B position detects and the incoming call of accepted user E, detecting unit 511 detects that the trafficwise of now B position becomes busy condition by idle condition, then Trigger update unit 513 upgrades the busy condition that the trafficwise of B position is the moment 3 by the idle condition in moment 2, and notice upgrades end to notification unit 515; Described notification unit 515 by broadcast mode by the moment 3 time B position upgrade after trafficwise send to described display unit 531 to show.By described display unit 531, when Building A seat can view the moment 3, B position is busy condition, Building C seat is idle condition; When B position can view the moment 3, Building A seat is busy condition, Building C seat is idle condition; When Building C seat can view the moment 3, Building A seat is busy condition, B position is busy condition.
The enquirement accepting unit 535 couples of user E of B position cannot provide correct option, then, the moment 4 time, the call diversion of user E is accepted unit 535 to Building C seat by the unit 535 that accepts of described B position.The moment 4 time, described detecting unit 511 detects that the trafficwise of Building C seat becomes busy condition by idle condition, B position becomes idle condition by busy condition, the trafficwise that Trigger update unit 513 upgrades Building C seat by the idle condition in moment 3 be the busy condition in moment 4, the trafficwise that upgrades B position is the idle condition in moment 4 by the busy condition in moment 3, and notice upgrades end to described notification unit 515, the trafficwise after the B position of described notification unit 515 delivery time 4, Building C seat upgrade is to display unit 531.By described display unit 531 the moment 4 time, Building A seat can view that B position is in idle condition, Building C seat is in busy condition; B position can view that Building A seat is in busy condition, Building C seat is in busy condition; Building C seat can view that Building A seat is in busy condition, B position is in idle condition.
Application scenarios 2: for Building A seat, B position, Building C seat and the moment 1 time B position the unit 535 of accepting all be in busy condition with the unit 535 that accepts of Building C seat, now Building A seat is wanted to leave seat a period of time for some reason, but do not want to delay Business Processing, at this moment the initiation unit 535 of Building A seat initiates state handover request message to determining unit 519.What this state handover request message carried Building A seat switches to the trafficwise left.Determining unit 519 determines whether Building A seat is in service handling the moment 1 time, when being defined as being in service handling, it is busy condition that Trigger update unit 513 upgrades Building A seat trafficwise, updating block 513 notifies to upgrade and terminates to notification unit 515, and the trafficwise after Building A seat upgrades by notification unit 515 is sent to display unit 531.
When described determining unit 519 determines that Building A seat is not in service handling the moment 1 time, determine that whether the switching of carrying in the seat state handover request message of Building A is for leaving state further, when being defined as being, Trigger update unit 513 upgrades the up-to-date trafficwise of Building A seat for leaving state, updating block 513 notifies to upgrade and terminates to notification unit 515, and the trafficwise after Building A seat upgrades by notification unit 515 sends to display unit 531.
It is non-when leaving state that what described determining unit 519 determined that Building A seat carries in state handover request message the moment 1 time switch to, it is idle condition that Trigger update unit 513 upgrades Building A seat trafficwise now, updating block 513 notifies to upgrade and terminates to notification unit 515, and the trafficwise after now Building A seat renewal is sent to display unit 531 by notification unit 515.
By display unit 531, B position and Building C seat all can check Building A seat upgrade after trafficwise, certain Building A seat also can check the trafficwise of other seats except self.Just trafficwise each other can be known, the business such as convenient switching incoming call between seat like this.
To of the present invention, application scenarios 3: on the basis of application scenarios 2, determines that the device of trafficwise is described further.
In application scenarios 2 namely the moment 1 time, the unit 535 that accepts of Building A seat there is no Business Processing and switches oneself state for after leaving, and Building A seat can view B by display unit 531, Building C seat is all in busy condition; B position views by display unit 531 that Building A seat is in the state of leaving, Building C seat is in busy condition; Building C seat views by display unit 531 that Building A seat is in the state of leaving, B position is in busy condition.
When the moment 2, there is user D incoming call, now Building A seat accept that unit 535 is in the state of leaving, the unit 535 of accepting of B position is all in the business of accepting with the unit 535 that accepts of Building C seat, the seat being now in idle condition cannot be distributed for user D, then user D adds in incoming call queuing, when described detecting unit 511 has detected call queuing, trigger described notification unit 515, the incoming call queuing message of now user D is informed to all seats by described notification unit 515.
The the accepting unit 535 and can view now to have user's call waiting to accept and view now B position and Building C seat by described display unit 531 and be all in busy condition, then the calling of accepted user D of Building A seat.
In the present embodiment, attendant console system exist traffic pressure, as exist user be in call queuing time, initiate unit 533 without the need to initiating state handover request message to receiving element 517, accept unit 535 direct accepted users of need to call out, shorten attendant console system and accept the business hours, improve the throughput of attendant console system, alleviate the pressure of traffic services.
It will be appreciated by those skilled in the art that the practical function of each processing unit in the device of the determination trafficwise shown in Fig. 5 can refer to aforementionedly determine the associated description of the method for trafficwise and understand.It will be appreciated by those skilled in the art that the function of each processing unit in the device of the determination trafficwise shown in Fig. 5 realizes by the program run on processor, also realize by concrete logical circuit.
Meanwhile, the present invention also describes a kind of server, and described server comprises aforesaid detecting unit 511, updating block 513, notification unit 515, receiving element 517 and determining unit 519.
Method and the device determining trafficwise provided by the invention, server detects the trafficwise of seat in real time, when detecting that the trafficwise of described seat changes, the trafficwise upgrading described seat is the trafficwise after changing, and informs other seats.When the seat being unfamiliar with business correctly cannot answer the enquirement of user, by successfully this user being transferred to the seat being familiar with business to checking of display interface.Utilize technical scheme of the present invention, automatic realization is to the renewal of seat trafficwise, for console service handling provides reference and foundation, shorten the service handling stand-by period, also make that service handling is more simplified, hommization simultaneously, improve user satisfaction, adapt to the demand that traffic services increases.
The above, be only preferred embodiment of the present invention, be not intended to limit protection scope of the present invention.
Claims (10)
1. determine a method for trafficwise, it is characterized in that, described method comprises:
When detecting that the trafficwise of seat changes, be the trafficwise after change by the live traffice state updating of described seat, and the trafficwise after the renewal of described seat is informed to other seats.
2. the method determining trafficwise according to claim 1, is characterized in that, described trafficwise comprises at least one of following state: busy, idle, off-line and leaving.
3. the method determining trafficwise according to claim 1, is characterized in that, described method also comprises:
Other seats described receive and trafficwise after showing the renewal of described seat.
4., according to the method for the arbitrary described determination trafficwise of claims 1 to 3, it is characterized in that, described method also comprises:
When receiving the state handover request message that seat initiates, determine the live traffice state of described seat according to the trafficwise information of carrying in described state handover request message and the current actual trafficwise of described seat;
And when the trafficwise of the described seat of renewal is live traffice state, the trafficwise after being upgraded by described seat informs to other seats.
5. the method determining trafficwise according to claim 4, it is characterized in that, described trafficwise information according to carrying in described state handover request message and the current actual trafficwise of described seat determine the live traffice state of described seat, comprising:
When determining that the seat of initiation state handover request message is in service handling, it is busy for upgrading the current trafficwise of described seat; When being defined as not being in service handling, when determining that the trafficwise that carries in described state handover request message is for leaving, upgrade the current trafficwise of described seat for leaving; When the trafficwise determining to carry in described state handover request message is non-leaving, upgrade the current trafficwise of described seat for idle.
6. determine a device for trafficwise, it is characterized in that, described device comprises: detecting unit, updating block and notification unit; Wherein,
Described detecting unit, for detecting that the trafficwise of seat changes;
Described updating block, for upgrade the trafficwise of described seat be change after trafficwise;
Described notification unit, informs to other seats for the trafficwise after being upgraded by described seat.
7. the device determining trafficwise according to claim 6, is characterized in that, described trafficwise comprises at least one of following state: busy, idle, off-line and leaving.
8. the device determining trafficwise according to claim 6, is characterized in that, described device also comprises display unit;
Described display unit, for show described seat renewal after trafficwise.
9., according to the device of the arbitrary described determination trafficwise of claim 6 to 8, it is characterized in that, described device also comprises: receiving element and determining unit; Wherein,
Described receiving element, for the state handover request message that receiving position is initiated;
Described determining unit, for determining the live traffice state of described seat according to the trafficwise information of carrying in described state handover request message and the current actual trafficwise of described seat;
Accordingly, described updating block is live traffice state for upgrading the trafficwise of described seat;
Described notification unit, informs to other seats for the trafficwise after being upgraded by described seat.
10. the device determining trafficwise according to claim 9, it is characterized in that, described determining unit, time also for determining that the seat of initiation state handover request message is in service handling, triggering described updating block, to upgrade the current trafficwise of described seat be busy;
When being defined as not being in service handling, when determining that the trafficwise that carries in described state handover request message is for leaving, triggering described updating block and upgrading the current trafficwise of described seat for leaving; When the trafficwise determining to carry in described state handover request message is non-leaving, triggers described updating block and upgrade the current trafficwise of described seat for idle.
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| CN201310309246.2A CN104333667B (en) | 2013-07-22 | 2013-07-22 | Method and device for determining telephone traffic state |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN108632474A (en) * | 2018-05-11 | 2018-10-09 | 平安科技（深圳）有限公司 | Distribution method of attending a banquet and device, storage medium, electronic equipment |
| CN109814949A (en) * | 2019-01-07 | 2019-05-28 | 平安科技（深圳）有限公司 | Virtual telephony state switching method, device, computer equipment and storage medium |
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| CN104333667B (en) | 2017-04-12 |
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