CN103152494A - Telephone operator call forwarding method and switchboard business application server - Google Patents
Telephone operator call forwarding method and switchboard business application server Download PDFInfo
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- CN103152494A CN103152494A CN 201210037177 CN201210037177A CN103152494A CN 103152494 A CN103152494 A CN 103152494A CN 201210037177 CN201210037177 CN 201210037177 CN 201210037177 A CN201210037177 A CN 201210037177A CN 103152494 A CN103152494 A CN 103152494A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4931—Directory assistance systems
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Abstract
The invention provides a telephone operator call forwarding method and a switchboard business application server which are used in Centrex switchboard business. The method includes that in the call forwarding process, calls out an intended user according to instructions of the switchboard business Web server application server; the switchboard business application server releases a conversation between the telephone operator executing the call forwarding and a call subscriber when the intended user answers, and communicates the call subscriber with the intended user. The method has the advantages that the facts that the telephone operator can directly forward the call to a specified user after the communication is achieved, and inquiry process is unnecessary, and in the process of call forwarding, as long as the called user answers off a hook the telephone operator withdraws the call immediately, so that the telephone operator can stay in an idle state and accept a new call.
Description
Technical field
The present invention relates to IMS (IP Multimedia Subsystem, IP Multimedia System), NGN (Next Generation Network, next-generation communication network) the intelligent network communication field under network relates in particular to method and central office service application server that a kind of operator call transfers.
Background technology
Centrex (Central Exchange, Centrex) business is certain customers to be divided into an elemental user group on the switch of telephone office or telecommunications company, the various functions of user's private branch exchange system are provided to this customer group, can also provide some distinctive service functions simultaneously.But there is not actual private branch exchange system in this customer group, the needed all hardware of Centrex business is all in the switch of telephone office or telecommunications company, internal, the external exchange of user concentrates in the switch of telephone office or telecommunications company, so Centrex is also referred to as centrex.Centrex business networking flexibility, and can increase easily or the minimizing capacity.Be used widely in the group users such as industrial enterprise, universities and colleges, government bodies, group company, hotel, hospital, financial institution.
Adopt the number corresponding to exchange of the group user of Centrex business to be called major number (Main Number), also be general number.The Centrex business comprises extension set business and central office service, and central office service comprises incoming call flow process and exhalation flow process.The incoming call flow process, namely the inside and outside user of group dials general number, triggers central office service, and business is called out one of them operator according to certain policy selection, and after the operator answered, business was with calling subscriber and the conversation of operator's bridge joint; The exhalation flow process, namely the operator breathes out, and triggers central office service, and the first call operator of business after operator's off-hook, then is called out the called subscriber, and called subscriber's caller identification number is general number, and after called subscriber's off-hook, business is with operator and the conversation of called subscriber's bridge joint.
the user inside the group can be legacy user such as PSTN (Public Switched Telephone Network, referred to as PSTN), global system for mobile communications (Global System for Mobile Communications, referred to as GSM) and code division multiple access (Code Division Multiple Access, referred to as CDMA) the user, can be also novel user such as software terminal, integrated access equipment (Integrated Access Device, referred to as IAD), procotol (Internet Protocol, referred to as IP) user of phone and video terminal.
As shown in Figure 1, the system of the existing Centrex of realization business comprises: operator WEB client, central office service WEB server (Switchboard Web Server, abbreviation SWS), central office service application server (Application Server, referred to as AS), Media Resource Server (Media Resource Server, referred to as MRS) and user terminal (User Equipment is referred to as UE).This system has the function of click to dial (Click To Dial is referred to as CTD) business.Hidden the topological structure of IP Multimedia System (IP Multimedia Subsystem is referred to as IMS) or next-generation communication network (Next Generation Network is referred to as NGN) in Fig. 1.In realization, AS, MRS and UE are in access IMS or NGN network.
The below is introduced the function of the each several part of the system that realizes the Centrex business.
Operator WEB client is to provide the device to the operator, be used for making a call or calling out control, as personal computer (Personal Computer is referred to as PC), 3G (Third Generation) Moblie technology (3rd-Generation is referred to as 3G) terminal etc.;
SWS is used for providing central office service to call out HTML (Hypertext Markup Language) (HyperText Transfer Protocol is referred to as HTTP) service function, as: the functions such as control and information display interface that the user logins, conversation number is filled in, conversed;
AS is used for providing bottom central office service function, as: call out the functions such as control, state reporting, ticket generation;
MRS is used for providing voice medium, can adopt Media Resource Server (Media Server is referred to as MS) to realize;
UE is used for user inside the group's conversation, and concrete physical equipment can be: landline telephone, mobile phone or video terminal etc.
The below is introduced the agreement of using between each several part in the system that realizes the Centrex business.
Be the HTTP service call between operator WEB client and SWS, use HTTP;
For the service communication among unit, adopt application layer protocol between SWS and AS, this application layer protocol can use extend markup language (Extensible Markup Language is referred to as XML) according to specific needs.If do not adopt application layer protocol, can self-defined transmission control protocol (Transmission Control Protocol, referred to as TCP) message body, as use the R01 intercommunication, namely first field Funcid by message body in R01 (function number) distinguishes different operations, and the state event that carries out business reports;
Carry out call conversation by the media negotiation agreement between AS and MRS or UE, use conversation initialized protocol (Session Initiation Protocol by IMS or NGN between AS and UE, referred to as SIP) intercommunication, usually use SIP or MGCP (Media Gateway Control Protocol between AS and MRS, referred to as MGCP), specifically depend on the protocol type that MRS supports;
Between UE and MRS when calling out code/decode format, transmitting-receiving port and the bandwidth for transmission speed etc. of media bag carry out media negotiation, complete the transmission of Media Stream.
In system shown in Figure 1, realize based on central office service answer signaling transfer point the time, each network element is described as follows:
User terminal (User Equipment, be called for short UE): the device that the user makes a call, answers the call and does other call operations, as C net or G net mobile phone, PSTN terminal, IMS terminal etc.;
Central office service application server (Switchboard Application Server is called for short Switchboard AS): the bottom professional ability is provided, as: call out the functions such as control;
MRS: be generally MS, be used for providing the voice medium ability, keep prompt tone etc. as playing for the side of being held user and calling out in calling out keep-process;
SWS: web backstage complex logic processing is provided, can triggers SLP (Service Location Protocol, positioning service agreement) main business according to the operation of console WEB client; Realize console queue machine function, can be according to set queuing policy reasonable distribution console calling, and the SLP business is by the R01 interacting message.
Operator Web client (Switchboard Web Client, be called for short SWC): be exactly a software terminal, possess the function with the SWS communication, mode that the operator in the Centrex central office service all uses Web logs in registration by this client.
In prior art, the operator mainly adopts blind turn and inquiry turns dual mode when carrying out call diversion, but every kind of mode has defective separately.
The blind words that transfer of so-called operator, refer to that the user dials the fusion general number and selects manual service, after certain operator connects calling, demand according to the user, directly calling is transferred to certain extension and (need not to hear a minute power ringing, console directly withdraws from session), and the number of this extension set caller identification should be incoming call user's number.After extension set is answered, can with incoming call user normal talking.The operator has not just withdrawed from owing to also there is no call diversion to the purpose user, so this mode can't guarantee that call diversion can be successful each time.
The calling of so-called operator's inquiry transferring refers to that the user dials the console number and selects manual service, after certain operator connects calling, according to the information that the user provides, calls out certain extension; After extension set was replied and obtained it and allow, then operator will send a telegram here user and extension set connection withdrawed from session.But this mode need to allow former calling subscriber listen to and call out keep prompt tone before the operator call is transferred to the purpose user and finishes with this purpose user's communication, if the time one is long, former calling subscriber may the directly on-hook due to out of patience waiting.In addition, the purpose user may not off-hook in switching process, even off-hook also may not be ready and former calling subscriber conversation, the operator controls being difficult in such cases; If purpose user is off-hook not slowly, also be unfavorable for the release of operator's resource, and then affect the efficient of call switching business.
Summary of the invention
The object of the present invention is to provide method and the central office service application server of a kind of operator call switching, with solve the traditional calling switching be blindly turn, the inquiry transferring associated disadvantages.
For addressing the above problem, the invention provides a kind of method of operator call's switching, be applied to comprise in Centrex (Centrex) central office service:
In the call diversion process, central office service application server purpose user according to the indicating call of central office service Web server;
When described purpose user answered, described central office service application server discharged the operator of this call diversion of execution and the session between the calling subscriber, and described calling subscriber and described purpose user continue.
Further,
Described central office service application server discharges the operator of this call diversion of execution and the session between the calling subscriber, specifically comprises:
Described summary service application service device sends BYE message to described operator.
Further, described method also comprises:
When described purpose user answered, described central office service application server also sent to described central office service Web server the notification message that the conversation between the described operator of expression and described purpose user has finished;
After described central office service Web server is received described notification message, know that described operator has become Idle state.
Further,
Described continue described calling subscriber and described purpose user specifically comprise:
Described central office service application server sends to described purpose user and again invites (REINVITE) request, wherein carries described calling subscriber's Session Description Protocol (SDP) information;
Described called subscriber responds to the 200OK that described central office service application server returns for described REINVITE request, wherein carries described called subscriber's SDP information;
After the described 200OK response of described central office service application server, send confirmation (ACK) response to described calling subscriber, wherein carry described called subscriber's SDP information;
Described calling subscriber and described called subscriber carry out normal talking after completing media negotiation.
Further,
Described SDP information comprises: IP address, port numbers, audio frequency and video ability and encoding format information.
Correspondingly, the invention provides a kind of central office service application server, be applied to comprise in Centrex (Centrex) central office service:
Interconnecting module is used in the call diversion process purpose user according to the indicating call of central office service Web server;
The call proceeding module is used for when described purpose user answers, and discharges the operator of this call diversion of execution and the session between the calling subscriber, and described calling subscriber and described purpose user continue.
Further,
Described call proceeding module is used for discharging the operator of this call diversion of execution and the session between the calling subscriber, specifically comprises:
Described call proceeding module is used for sending BYE message to described operator.
Further, also comprise in described central office service application server:
Respond module is used for sending to described central office service Web server the notification message that the conversation between the described operator of expression and described purpose user has finished when described purpose user answers.
Further,
Described call proceeding module is used for continuing described calling subscriber and described purpose user, specifically comprises:
Described call proceeding module is used for sending to described purpose user invites (REINVITE) request again, wherein carries described calling subscriber's Session Description Protocol (SDP) information; Also be used for sending confirmation (ACK) response to described calling subscriber after receiving the 200OK response for described REINVITE request that described called subscriber returns; Wherein, carry described called subscriber's SDP information in described 200OK response, carry described called subscriber's SDP information in described ACK.
Further,
Described SDP information comprises: IP address, port numbers, audio frequency and video ability and encoding format information.
The invention belongs to a kind of B2B (formula back-to-back) and call out the class service, along with the emergence of 3G network, CS (Circuit Switch, circuit domain) and PS (Packet Switch, packet domain) fusion of network makes this business have broad application prospects and usage space.The invention has the advantages that: realized that the operator can directly arrive some designated users with call diversion after conversation, and need not through the inquiry process, and in the process of relayed call, as long as called subscriber's off-hook is answered, the operator just withdraws from this calling immediately so, is convenient to like this operator and keeps idle condition and can accept new calling.
Description of drawings
Fig. 1 is the system network meta structure figure that realizes the Centrex business in prior art;
Fig. 2 realizes the method flow diagram that the operator call transfers in the embodiment of the present invention;
Fig. 3 is the signaling process figure of the specific embodiment of the invention;
Fig. 4 is the modular structure figure of central office service AS in the embodiment of the present invention.
Embodiment
For making the purpose, technical solutions and advantages of the present invention clearer, hereinafter in connection with accompanying drawing, embodiments of the invention are elaborated.Need to prove, in the situation that do not conflict, the embodiment in the application and the feature in embodiment be combination in any mutually.
The described call forwarding method based on the Centrex central office service of the present embodiment belongs to the business of switching after conversation, its implication is after arbitrary user A calls out general number, central office service is dispensed to calling the operator of a certain free time, after operator and A conversation, after obtaining the agreement of user A, speech channel is forwarded to user C, when C answered, central office service AS discharged this operator, connected the conversation of C and A.In this article, can be with this business referred to as answering transfer service.
In the present embodiment, a kind of method of operator call's switching is applied to comprise in the Centrex central office service:
In the call diversion process, central office service application server purpose user according to the indicating call of central office service Web server;
When described purpose user answered, described central office service application server discharged the operator of this call diversion of execution and the session between the calling subscriber, and described calling subscriber and described purpose user continue.
Particularly, the present embodiment is implemented in the Centrex central office service, realizes as a functional module of central office service.As shown in Figure 2, comprise the steps:
Step 1: the user A of arbitrary type calls out the general number that in the Centrex central office service, a certain group externally provides;
Step 2: central office service AS is the predefined prompt tone of user A broadcast (as salutatory etc.) to MRS application;
Step 3: central office service AS is to the speech phase that comes of SWS report of user A, and namely central office service AS informs that SWS has user A incoming call, so that SWS is presented at related news on the interface of operator WEB client corresponding to the operator that is queued distribution:
Step 4:SWS is dispensed to a certain logging in and idle operator B with user A, and SWS notice central office service AS waits in line sound for user A plays the user, is that user A broadcast user waits in line sound by central office service AS notice MRS;
Step 5: after operator B accepts, user A and operator B conversation, the call-related information of central office service AS recording user A and operator B, comprise telephone number, session number, SDP (Session Description Protocol, Session Description Protocol) information etc., wherein SDP information comprises IP address, port numbers, audio frequency and video ability and coded format etc.;
Step 6: operator B inputs on its operator WEB client and answers the number that is forwarded to purpose user C, and clicks and answer transfer button;
Step 7:SWS indication central office service AS answers switching, central office service AS call intent user C;
Step 8: when purpose user C answered, to discharge operator B, continue simultaneously user A and user C made between user A and user C and can converse central office service AS to the SWS reporting message.
The below uses example with one the present invention is further illustrated.
As described in Figure 3, UE A is arbitrary type of user, and UE B is the Centrex central office service operator who logs in by operator WEB client, and UE C is arbitrary type of user.The implementation method of call diversion function in the Centrex central office service, concrete signaling process is as follows:
The general number that a certain group of step 1:UE A calling Centrex business externally provides, be that UEA sends invite (invitation) request message to central office service AS, wherein carry the SDP information of UE A, this SDP information spinner will comprise: the related media information such as the IP address of UE A, port numbers, audio frequency and video ability and coded format;
Step 2: central office service AS gives UE A playback to Media Resource Server application playback by Session Initiation Protocol signaling 183; Wherein, carry the SD information of Media Resource Server in Session Initiation Protocol signaling 183, the SDP information spinner will comprise: the related media information such as the IP address of Media Resource Server, port numbers, audio frequency and video ability and coded format;
Step 3: the event number interface of the function of central office service AS by message body in inner R01 interface number and message reports this time to SWS to be called out, number filling in 1006 (expression central office service AS reports new incoming call request queue), event number as the Funcid function of calling out fills in 40010 (the expression business reports the incoming call that is in wait state, namely central office service AS has reported new calling incoming call), also carry simultaneously the SlpSessionId (session number), calling number of promising this call distribution etc. in reporting message;
Step 4:SWS replys response message to central office service AS, number fill in 1007 (expression UE A has been assigned to the operator) as Funcid function wherein, also carry simultaneously the SlpSessionId that carries in request message, the operator's who is assigned with number mark and the sign of whether queuing up successfully etc.;
Step 5: after knowing that operator user B (logging in client in the Web mode) accepts this calling, SWS sends a request message to central office service AS, wherein the Funcid function number is filled in 1009 (the expression operator has accepted callings), event number and is filled in 59050 (represent business console will process certain incoming call), also carries simultaneously SlpSessionId (session number), the calling number of this session, the number of operator user B etc.;
Step 6: central office service AS replys response message to central office service Web Server, number fills in 1010 (expression calls barred successes) as Funcid function wherein;
Step 7: according in step 5 with message know the number of terminating traffic person user B after, central office service AS issues so far operator user B of INVITE;
Step 8～11: operator user B responds to the 200OK that central office service AS returns for INVITE, wherein carry the SDP information of operator user B, central office service AS carries the SDP information of operator user B to UE A by UPDATE (renewal) message, UE A carries the SDP information of this terminal in the 200OK response for UPDATE message of returning, central office service AS offers operator user B to the SDP information of UE A by ACK, and user A and operator user B just can normal talkings like this;
Step 12: central office service AS reports the talking state of operator user B and user A to SWS, number fills in 1004 as Funcid function wherein, and wherein Phonestat (talking state) fills in conversation.SWS can send to this talking state the operator Web client at operator B place, and this client can be shown to the operator with this talking state, with prompting operator current talking state;
It number is the R01 interface message of 1013 (expression operator switchings) that step 13～14:SWS sends the Funcid function to central office service AS, fill in 0 (switching is answered in expression) as the Mode in message (switching type), central office service AS returns to 1014 response messages to SWS, the number of the purpose user C that carry Result (calling result) in message, will transfer etc.; Wherein, the response results of answering switching that the value representation AS of this Result field sends SWS, as be 0 expression success response, AS will do associative operation with answering switching, continue follow-up flow process; As be 1 expression failure response, AS does not answer switching because the reasons such as system busy are not done, and the flow process of answering switching leaves it at that;
Step 15～18: central office service AS issues invite message to purpose user C after the response message of receiving the expression success response, and purpose user C replys and listens response message to central office service AS.After central office service AS receives the off-hook response 200OK for invite that purpose user C sends, discharge immediately the session between UE A and operator user B, namely send BYE message to operator user B, give simultaneously SWS transmission interface message, number be 1004 as the Funcid function, the value representation end of conversation that wherein carries in Phonestat (talking state), operator user B just withdraws from whole calling, become idle condition, can accept again other calling;
Step 19～21: central office service AS sends the REINVITE request to UE A, wherein carry the SDP information of UEC, UE A responds to the 200OK that central office service AS returns for the REINVITE request, wherein carry the SDP information of UE A, after central office service AS receives, the SDP information of carrying UE A by ACK (confirmation) response again is to UE C, but UE C and UE A complete the media negotiation normal talking.
The invention also discloses a kind of central office service application server, as shown in Figure 4, this server comprises:
Interconnecting module is used in the call diversion process purpose user according to the indicating call of central office service Web server;
The call proceeding module is used for when described purpose user answers, and discharges the operator of this call diversion of execution and the session between the calling subscriber, and described calling subscriber and described purpose user continue.
Wherein, the call proceeding module is used for discharging the operator of this call diversion of execution and the session between the calling subscriber, specifically comprises:
Described call proceeding module is used for sending BYE message to described operator.
Preferably, described central office service application server also comprises:
Respond module is used for sending to described central office service Web server the notification message that the conversation between the described operator of expression and described purpose user has finished when described purpose user answers.
Preferably,
Described call proceeding module is used for continuing described calling subscriber and described purpose user, specifically comprises:
Described call proceeding module is used for sending to described purpose user invites (REINVITE) request again, wherein carries described calling subscriber's Session Description Protocol (SDP) information; Also be used for sending confirmation (ACK) response to described calling subscriber after receiving the 200OK response for described REINVITE request that described called subscriber returns; Wherein, carry described called subscriber's SDP information in described 200OK response, carry described called subscriber's SDP information in described ACK.
Preferably, described SDP information comprises: IP address, port numbers, audio frequency and video ability and encoding format information.
As from the foregoing, the present invention adopts the calling subscriber to call out general number, after under general number, certain operator answers, if the calling subscriber has the request that is transferred to other users, the operator inputs the purpose Subscriber Number on the WEB client, and AS calls out this purpose user, during purpose user's off-hook, the operator withdraws from conversation, and AS is with calling subscriber and purpose subscriber bridging conversation.Realize that the operator answers the effect of tandem working.
One of ordinary skill in the art will appreciate that all or part of step in said method can come the instruction related hardware to complete by program, described program can be stored in computer-readable recording medium, as read-only memory, disk or CD etc.Alternatively, all or part of step of above-described embodiment also can realize with one or more integrated circuits.Correspondingly, each the module/unit in above-described embodiment can adopt the form of hardware to realize, also can adopt the form of software function module to realize.The present invention is not restricted to the combination of the hardware and software of any particular form.
The above is only the preferred embodiments of the present invention, is not for limiting protection scope of the present invention.According to summary of the invention of the present invention; also other various embodiments can be arranged; in the situation that do not deviate from spirit of the present invention and essence thereof; those of ordinary skill in the art are when making according to the present invention various corresponding changes and distortion; within the spirit and principles in the present invention all; any modification of doing, be equal to replacement, improvement etc., within protection scope of the present invention all should be included in.
Claims (10)
1. the method for operator call switching is applied to comprise in Centrex (Centrex) central office service:
In the call diversion process, central office service application server purpose user according to the indicating call of central office service Web server;
When described purpose user answered, described central office service application server discharged the operator of this call diversion of execution and the session between the calling subscriber, and described calling subscriber and described purpose user continue.
2. the method for claim 1 is characterized in that:
Described central office service application server discharges the operator of this call diversion of execution and the session between the calling subscriber, specifically comprises:
Described summary service application service device sends BYE message to described operator.
3. method as claimed in claim 1 or 2, is characterized in that, also comprises:
When described purpose user answered, described central office service application server also sent to described central office service Web server the notification message that the conversation between the described operator of expression and described purpose user has finished;
After described central office service Web server is received described notification message, know that described operator has become Idle state.
4. the method for claim 1 is characterized in that:
Described continue described calling subscriber and described purpose user specifically comprise:
Described central office service application server sends to described purpose user and again invites (REINVITE) request, wherein carries described calling subscriber's Session Description Protocol (SDP) information;
Described called subscriber responds to the 200OK that described central office service application server returns for described REINVITE request, wherein carries described called subscriber's SDP information;
After the described 200OK response of described central office service application server, send confirmation (ACK) response to described calling subscriber, wherein carry described called subscriber's SDP information;
Described calling subscriber and described called subscriber carry out normal talking after completing media negotiation.
5. method as claimed in claim 4 is characterized in that:
Described SDP information comprises: IP address, port numbers, audio frequency and video ability and encoding format information.
6. central office service application server is applied to comprise in Centrex (Centrex) central office service:
Interconnecting module is used in the call diversion process purpose user according to the indicating call of central office service Web server;
The call proceeding module is used for when described purpose user answers, and discharges the operator of this call diversion of execution and the session between the calling subscriber, and described calling subscriber and described purpose user continue.
7. central office service application server as claimed in claim 6 is characterized in that:
Described call proceeding module is used for discharging the operator of this call diversion of execution and the session between the calling subscriber, specifically comprises:
Described call proceeding module is used for sending BYE message to described operator.
8. central office service application server as described in claim 6 or 7, is characterized in that, also comprises:
Respond module is used for sending to described central office service Web server the notification message that the conversation between the described operator of expression and described purpose user has finished when described purpose user answers.
9. central office service application server as claimed in claim 6 is characterized in that:
Described call proceeding module is used for continuing described calling subscriber and described purpose user, specifically comprises:
Described call proceeding module is used for sending to described purpose user invites (REINVITE) request again, wherein carries described calling subscriber's Session Description Protocol (SDP) information; Also be used for sending confirmation (ACK) response to described calling subscriber after receiving the 200OK response for described REINVITE request that described called subscriber returns; Wherein, carry described called subscriber's SDP information in described 200OK response, carry described called subscriber's SDP information in described ACK.
10. central office service application server as claimed in claim 9 is characterized in that:
Described SDP information comprises: IP address, port numbers, audio frequency and video ability and encoding format information.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201210037177 CN103152494A (en) | 2011-12-06 | 2012-02-17 | Telephone operator call forwarding method and switchboard business application server |
| PCT/CN2012/072514 WO2013082894A1 (en) | 2011-12-06 | 2012-03-19 | Operator call forwarding method and switchboard service application server |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201110400926 | 2011-12-06 | ||
| CN201110400926.6 | 2011-12-06 | ||
| CN 201210037177 CN103152494A (en) | 2011-12-06 | 2012-02-17 | Telephone operator call forwarding method and switchboard business application server |
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| CN103152494A true CN103152494A (en) | 2013-06-12 |
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| CN 201210037177 Pending CN103152494A (en) | 2011-12-06 | 2012-02-17 | Telephone operator call forwarding method and switchboard business application server |
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| WO (1) | WO2013082894A1 (en) |
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| CN108616485A (en) * | 2016-12-09 | 2018-10-02 | 中兴通讯股份有限公司 | A kind of communication means and equipment based on fusion device |
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- 2012-02-17 CN CN 201210037177 patent/CN103152494A/en active Pending
- 2012-03-19 WO PCT/CN2012/072514 patent/WO2013082894A1/en active Application Filing
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104333667A (en) * | 2013-07-22 | 2015-02-04 | 深圳中兴网信科技有限公司 | Method and device for determining telephone traffic state |
| CN104333667B (en) * | 2013-07-22 | 2017-04-12 | 深圳中兴网信科技有限公司 | Method and device for determining telephone traffic state |
| CN105681603A (en) * | 2014-11-21 | 2016-06-15 | 华为软件技术有限公司 | Call center agent terminal conversation fault processing method and device |
| CN105681603B (en) * | 2014-11-21 | 2019-04-26 | 华为软件技术有限公司 | A kind of call center attends a banquet the method and apparatus of terminal call troubleshooting |
| WO2018001229A1 (en) * | 2016-06-30 | 2018-01-04 | 中兴通讯股份有限公司 | Method, application server and system for realizing call park |
| CN108616485A (en) * | 2016-12-09 | 2018-10-02 | 中兴通讯股份有限公司 | A kind of communication means and equipment based on fusion device |
| CN108616485B (en) * | 2016-12-09 | 2020-11-10 | 中兴通讯股份有限公司 | Communication method and device based on fusion device |
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| Publication number | Publication date |
|---|---|
| WO2013082894A1 (en) | 2013-06-13 |
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