CN104270730A - System and method for improving ability to send text messages and optimizing sending - Google Patents
System and method for improving ability to send text messages and optimizing sending Download PDFInfo
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- CN104270730A CN104270730A CN201410592454.2A CN201410592454A CN104270730A CN 104270730 A CN104270730 A CN 104270730A CN 201410592454 A CN201410592454 A CN 201410592454A CN 104270730 A CN104270730 A CN 104270730A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
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Abstract
The invention discloses a system and method for improving an ability to send text messages and optimizing sending. The system and the method adopt a multi-level monitoring thought and establish a monitoring index system to measure the execution level of orderly use of electricity respectively from electricity customers and all levels of power supply companies, and monitoring results act on the selection of execution and monitoring strategies of orderly use of electricity, so that the closed-loop management of execution and monitoring for orderly use of electricity is realized, and at the same time the visual display of an execution effect is realized. Key customers and the customers with bad executive conditions are emphatically monitored, and the monitoring frequency can be appropriately relaxed for the customers with good executive conditions. The combination of effectiveness and economical efficiency of monitoring is realized.
Description
Technical field
The present invention relates to a kind of raising short message sending ability and optimize transmitting system and method.
Background technology
Along with the fast development of communications industry and mobile phone apply universal, SMS becomes in people's daily life the important communication modes drawing external information, short message service more and more receives the concern of customer group, Guo Wang Shandong company is the breadth and depth promoting externally service, improve efficiency of service, open sms platform, client has withheld information by sending note to the electricity electricity charge, bank, check meter example day, resident's step price and other FAQs inquired about.In recent years due to the increase of note customer quantity, particularly uprush in charge peak period note amount, exceed platform transmitting capacity, platform cannot push all notes in time, caused part of short message transmission lag or sent unsuccessfully, and it is ageing that the information that reduces is transmitted.Client, owing to cannot know the information such as the electricity charge by note in time, dials 95598 customer service hot lines and carries out telephone counseling, add artificial telephone traffic amount.Guo Wang Shandong company, for improving customer satisfaction with services, promotes service level, is optimized upgrading, meets client's actual demand to SMS platform.
Summary of the invention
The present invention is in order to solve the problem, propose a kind of raising short message sending ability and optimize transmitting system and method, this system is improved short message sending ability and sending strategy, improve short message sending speed, improve accuracy and the promptness of short message sending quantity and short message sending, ensure that client sends short message enquiry and responds in time, for company of province " six one " intelligent interaction service platform construction provides support.
To achieve these goals, the present invention adopts following technical scheme:
A kind of raising short message sending ability and optimization transmitting system, comprise database, operation system, management server, note front end processor and sms center, wherein:
Described short message managing server, for the treatment of the business that note is concrete, and provides short message interface service to related service system;
Described note front end processor, for carrying out communication with the Short Message Service Gateway of corresponding operator, and by Short Message Service Gateway receive client mail to object note;
Described database, for depositing the transmitting-receiving record of note;
Described sms center, the short message content for being received by note front end processor is forwarded to each operation system;
Described operation system, for carrying out follow-up service process.
Described sms center, comprise fundamental functional modules, operation management module, risk management module and interface service module, wherein, wherein, described fundamental functional modules, for short message receiving-transmitting engine, note load-balancing mechanism, short message channel management, Operator interface service configuration, business service platform authentication and log management;
Described operation management module, sends out time period management for sending strategy management, note queue monitoring, cancellation short message sending, transmitting time segment management, taboo, sends status poll and statistical analysis;
Described risk management module, for retransmitting alarm;
Described interface service module, for for the telecommunications of operator, movement, UNICOM's service interface; For operation system short message sending, receive service and short message sending status interface service.
Described operation system, send demand for all service note of back-up system, comprise transmissions of electricity charge subscription information, electricity charge release note, the electricity charge withhold notice, dun, business consultation reply, power off notifying, note self-service query, self-help charging success notification, resident's step price surpass shelves prompting, the early warning of remote bill control demand charge, power failure early warning and stop sending a telegram in reply and notify.
Described short message managing server timing is added up the failed number of transmission, regularly deletes for the Subscriber Number do not used for a long time.
Based on a method of work for said system, comprise the following steps:
(1) note front end processor receives the input request of user, shows SMS platform related data to user,
(2) short message managing server is to rely on the mode injected, and controls the transmission of note, receives flow process, receive the input of user, go the request of completing user with certain logic;
(3) database preserves the deletion of note, newly-increased, upgrades, search procedure, database store process interface;
(4) short message content that note front end processor receives is forwarded to each operation system according to the instruction of short message managing server by sms center;
(5) sms center receives error reporting, after carrying out accident analysis, solves fault to run-time error.
In described step (1), the method receiving note specifically comprises:
(1-1) note system inter-process mechanism, the new message being responsible for common carrier Short Message Service Gateway to arrive is submitted to and will in the server of note data storehouse;
(1-2) short message interface server detects note and arrives information, and informing business interface service has note to arrive, and note is arrived interface data and import business interface service into.
In described step (4), the concrete grammar sending note is:
(4-1) database server calls Webservice interface and submits short message sending request to;
(4-2) note system inter-process mechanism, be responsible for the note that request sends to be submitted in note front end processor to send, the short message report information returned of obtaining communication operator and transmission knot circle information, and record information in the server of note data storehouse;
(4-3) short message interface server detection short message sending return information, comprises short message report and short message sending object information returns to operation system.
In described step (5), when same phone number repeatedly receives the note of sms center, and when short message content is identical, processing method is:
1) for raising information sends reliability and promptness, repetition cycle is set to 2 hours, sending times is set to 3 times, and retransmission time is 9 o'clock to 21 o'clock;
2) increasing Rule of judgment when resending, having the record sending into merits and demerits just no longer to send;
3) to waiting for that the note of gateway receipt directly regarding more than 2 hours sends failure handling short message sending;
4) treatment effeciency of returning short message is optimized and to send be judgement to short message state.
In described step (5), after Client handset number is by operation system transmission information, in number is long-time, cannot information be received, or when reception information time exceedes the transmitting time of default, processing method comprises:
1) pattern submitting to Short Message Service Gateway to send SMS platform is changed into parallel by serial, namely SMS platform is according to the given transmission rate of Short Message Service Gateway, and submission per second 50 notes, to SMS platform, no longer wait for the return information of SMS platform;
2) submission acknowledgement information and short message sending status report that special carrying out receives SMS platform are set;
3) carry out short message sending, improve the speed sent.
Beneficial effect of the present invention is: improve customer satisfaction with services, promotes service level, is optimized upgrading, meets client's actual demand to SMS platform.
Accompanying drawing explanation
Fig. 1 is structural representation of the present invention;
Fig. 2 is short message sending schematic flow sheet of the present invention;
Fig. 3 is that note of the present invention receives schematic flow sheet.
Embodiment:
Below in conjunction with accompanying drawing and embodiment, the invention will be further described.
As shown in Figure 1, state's net Shandong Electric Power Group 95598 SMS platform mainly comprises short message managing server, note front end processor, note data storehouse.Short message managing server is mainly used to process the concrete business of note, and provides short message interface service to related service system.The Short Message Service Gateway of note front end processor and corresponding operator carries out communication, by operator, short message content to be sent is sent on client reservation phone number, simultaneously note front end processor can receive by Short Message Service Gateway the note that client mails to state's net Shandong Electric Power Group, and eventually through short message managing server, the short message content received is forwarded to each operation system and carries out follow-up service process.Note data storehouse is mainly used to the transmitting-receiving record depositing note.
1.2 architecture design
SMS platform mainly comprises presentation layer, operation layer, persistent layer, data Layer 4 part.
1) presentation layer: presentation layer is mainly used in the interface with user interactions, page user oriented display SMS platform related data, and the input request of user can be received, but it does not carry out actual business logic processing.
2) operation layer: to rely on the mode of injection, control the transmission of note, receive flow process, operation layer receives the input of user, goes the request of completing user with certain logic.
3) persistent layer: persistent layer is mainly operation layer and provides deletion, newly-increased, upgrade, searching, database store process interface, making operation layer without the need to being concerned about the operation of database.
4) data Layer: data Layer adopts Oracle 10g to store the note receiving and send.
1.3 short message sending flow processs are introduced
Short message sending flow process refers to that being sent to operator from note generation feeds back to operation system to operator by short message sending situation, mainly comprises eight links, as shown in Figure 2, and short message sending flow process:
1. database server calls Webservice interface and submits short message sending request to;
2. 3. 4. 5. 6. 7. note system inter-process is machine-processed, be responsible for the note that request sends to be submitted in note front end processor to send, the short message report information returned of obtaining communication operator and transmission knot circle information, and record information in the server of note data storehouse;
8. short message interface server detection short message sending return information, comprises short message report and short message sending object information returns to operation system.
1.4 notes receive flow process introduction
Note receives flow process and refers to the process that client sends note and is sent to state's net Shandong Electric Power Group operation system by operator mainly comprise four processes, and as shown in Figure 3, note receives flow process:
1. 2. 3. note system inter-process is machine-processed, and the new message being responsible for common carrier Short Message Service Gateway to arrive is submitted to and will in the server of note data storehouse;
4. short message interface server detects note and arrives information, and informing business interface service has note to arrive, and note is arrived interface data and import business interface service into.
1.5 SMS platform function introductions
State's net Shandong Electric Power Group SMS platform possesses basic function, operation management, risk management, the large class business of interface service 4,18 functional modules.
Basic function comprises the functional module such as short message receiving-transmitting engine, note load-balancing mechanism, short message channel management, Operator interface service configuration, business service platform authentication, log management.
Operation management comprises sending strategy management, note queue monitoring, cancels short message sending, transmitting time segment management, prohibits a time period management, sends the functional module such as status poll, statistical analysis.
Risk management comprises retransmits alarm function module.
Interface service comprises for the telecommunications of operator, movement, UNICOM's service interface; For operation system short message sending, receive service and short message sending status interface service.
The service note transmission demand that current SMS platform carrying sales service back-up system is all, comprises the transmission of electricity charge subscription information, electricity charge release note, the electricity charge withholds notice, dun, business consultation reply, power off notifying, note self-service query, self-help charging success notification, resident's step price surpasses shelves prompting, the early warning of remote bill control demand charge, power failure early warning, stopping sending a telegram in reply notifies.Current peak short message sending amount reaches 1,000,000.
2. Common Abnormity and solution
2.1 notes repeat to send
2.1.1 non-conformance description
Same phone number repeatedly receives the note that state's net Shandong Electric Power Group sends, and short message content is identical.
2.1.2 case study
Sending information according to repeating the history sent in number inquiry note data storehouse, finding to think by mistake due to SMS platform and submitting to Short Message Service Gateway unsuccessfully to cause repeatedly retransmitting.
1) check the short message content stored in database and short message sending record, find that short message content has 1 to be recorded as and sends successfully, but transmission records many, the interval between every bar is about 20 minutes.
2) sending daily record according to SMS sender number short message enquiry, finding that carrier gateway returns error code 400 when submitting to Short Message Service Gateway, SMS platform thinks that submission Short Message Service Gateway is failed, has carried out submitting to causing short message sending to repeat again to this note.
3) send successful receipt in the process repeatedly submitted to return, but transmission process does not judge this acknowledgement information.
2.1.3 Resolving probiems
1) for raising information sends reliability and promptness, repetition cycle is set to 2 hours, sending times is set to 3 times, and retransmission time is 9 o'clock to 21 o'clock;
2) increasing Rule of judgment when resending, having the record sending into merits and demerits just no longer to send;
3) to waiting for that the note of gateway receipt directly regarding more than 2 hours sends failure handling short message sending;
4) treatment effeciency of returning short message is optimized and to send be judgement to short message state.
5) revising the gateway test program of telecommunications, returning error message at random when receiving the short message sending request that SMS platform is submitted to, test Batch sending telecommunications note successfully and verify, test is passed through.
2.2 short message sending speed is slow
2.2.1 non-conformance description
Client handset number, by after operation system transmission information, cannot receive information in number is long-time, or reception information time exceedes the transmitting time of default, and client note receive time delay crosses conference affects user awareness, causes customer complaint.
2.2.2 case study
Short message service is different from speech business, and it is a kind of communication service of non real-time nature, and the time delay existed to a certain degree is normal, rational.The factor of the different aspects such as short message sending amount is large, subscriber absent all can cause note normally can not be sent to the phenomenon of Client handset or information transmission lag.
Audit log finds, SMS platform waits for after submitting note to carrier gateway that whether successfully carrier gateway returns submission state, after receiving state information, then sends next note.Because SMS platform has delay to the network speed of Short Message Service Gateway, the little hourly velocity of short message service amount can also ensure, needs again to receive the time that a large amount of short message state reports takies reception when traffic volume is large, and the note speed therefore sent can only reach 3 to 5.
2.2.3 Resolving probiems
1) pattern submitting to Short Message Service Gateway to send SMS platform is changed into parallel by serial, namely SMS platform is according to the given transmission rate of Short Message Service Gateway, and submission per second 50 notes, to SMS platform, no longer wait for the return information of SMS platform.
2) submission acknowledgement information and short message sending status report that special carrying out receives SMS platform are set.
3) open multiple process and carry out short message sending, improve the speed sent.
2.3 short message sending status are abnormal
2.3.1 non-conformance description
For monitoring short message sends situation, operator on duty carries out real-time query, test to information such as short message sending status, quantity forwarded, history transmission situations every day in operation system, to find in operation system that short message sending status be unsuccessfully or in transmission, testing mobile phone receives note, and content intact, cause data statistics inaccurate, cannot using short message sending information as Analysis on Quality of Service data supporting.
3 sending strategy optimizations
3.1 note retransmission mechanisms
Short message service is mainly divided into subscribes to class and non-subscribed class.Subscription class note mainly comprises electricity electricity charge information, bank withholds information; Non-subscribed class note mainly comprises dun, power off notifying, self-help charging success notification etc.According to short message content importance and the time-bounded formulation retransmission mechanism of business demand, repeat to receive number of times for principle to increase short message sending success rate and to reduce client, the note not sending successful note or receipt mistake is retransmitted, guarantees that client can receive note in time.
3.1.1 note is subscribed to
Subscribing to class note is the note that client initiatively subscribes to, and belongs to the information that priority is higher, when this type of note of system triggers, preferentially enters queue and carry out information transmission.Send unsuccessfully, system carried out 3 repeating transmission to information the same day, guaranteed that client receives note in time.
3.1.2 non-subscribed class note
Non-subscribed class note be state's net Shandong Electric Power Group according to business development demand, to the note of client's active push, send priority lower.Send unsuccessfully, if the same day, traffic volume was higher, will carry out 3 times next day and retransmit, each repeating transmission enters queue according to order of transmission.
3.2 send number optimization
Sending success rate for improving SMS platform information, reducing the information number of failures because number error causes, carrying out statistical analysis to sending failed number in half a year, the number do not used for a long time is deleted from transmit queue.
3.2.1 system sends and unsuccessfully adds up
System sends and is unsuccessfully mainly client terminal reason, SMS platform pushes reason, operator sends reason three class.
1) client terminal reason
Screen sending failed number in the recent period; be in shutdown, shutdown, spacing number be placed on last transmission; and transmission situation of monthly checking numbers is verified; if phone number was all in shutdown, shutdown, absent-subscriber condition in continuous 3 months; number will be derived and issue operator and check, and cancel this number short message sending authority in systems in which.
2) SMS platform pushes reason
Rear platform is generated to note data and pushes the note of operator failure and SMS platform does not receive the note that operator sends result feedback at the appointed time, system again marks this type of failed note and puts into transmit queue, sending times is set to three times, and transmitting time is 9 o'clock to 21 o'clock.
3) operator sends reason
It is failed note that SMS platform receives operator's feedback transmission result, and system marks again to this type of note, and puts into transmit queue, and sending times is set to three times, and transmitting time is 9 o'clock to 21 o'clock.
SMS platform transmitting capacity and sending strategy are optimized, can effectively improve note receive time delay, improve short message sending efficiency, the electricity charge of minimizing electricity, the phone incoming call number that bank withholds information, check meter example day, resident's step price and other FAQs are inquired about, improve service quality and efficiency of service, better provide support for company of province " six one " intelligent interaction service platform construction.
By reference to the accompanying drawings the specific embodiment of the present invention is described although above-mentioned; but not limiting the scope of the invention; one of ordinary skill in the art should be understood that; on the basis of technical scheme of the present invention, those skilled in the art do not need to pay various amendment or distortion that creative work can make still within protection scope of the present invention.
Claims (9)
1. improve short message sending ability and optimize a transmitting system, it is characterized in that: comprise database, operation system, management server, note front end processor and sms center, wherein:
Described short message managing server, for the treatment of the business that note is concrete, and provides short message interface service to related service system;
Described note front end processor, for carrying out communication with the Short Message Service Gateway of corresponding operator, and by Short Message Service Gateway receive client mail to object note;
Described database, for depositing the transmitting-receiving record of note;
Described sms center, the short message content for being received by note front end processor is forwarded to each operation system;
Described operation system, for carrying out follow-up service process.
2. a kind of raising short message sending ability as claimed in claim 1 and optimization transmitting system, it is characterized in that: described sms center, comprise fundamental functional modules, operation management module, risk management module and interface service module, wherein, wherein, described fundamental functional modules, for short message receiving-transmitting engine, note load-balancing mechanism, short message channel management, Operator interface service configuration, business service platform authentication and log management;
Described operation management module, sends out time period management for sending strategy management, note queue monitoring, cancellation short message sending, transmitting time segment management, taboo, sends status poll and statistical analysis;
Described risk management module, for retransmitting alarm;
Described interface service module, for for the telecommunications of operator, movement, UNICOM's service interface; For operation system short message sending, receive service and short message sending status interface service.
3. a kind of raising short message sending ability as claimed in claim 1 and optimization transmitting system, it is characterized in that: described operation system, send demand for all service note of back-up system, comprise transmissions of electricity charge subscription information, electricity charge release note, the electricity charge withhold notice, dun, business consultation reply, power off notifying, note self-service query, self-help charging success notification, resident's step price surpass shelves prompting, the early warning of remote bill control demand charge, power failure early warning and stop sending a telegram in reply and notify.
4. a kind of raising short message sending ability as claimed in claim 1 and optimization transmitting system, is characterized in that: described short message managing server timing is added up the failed number of transmission, regularly deletes for the long-time Subscriber Number do not used.
5. a method of work for the system according to any one of claim 1-4, is characterized in that: comprise the following steps:
(1) note front end processor receives the input request of user, shows SMS platform related data to user,
(2) short message managing server is to rely on the mode injected, and controls the transmission of note, receives flow process, receive the input of user, go the request of completing user with certain logic;
(3) database preserves the deletion of note, newly-increased, upgrades, search procedure, database store process interface;
(4) short message content that note front end processor receives is forwarded to each operation system according to the instruction of short message managing server by sms center;
(5) sms center receives error reporting, after carrying out accident analysis, solves fault to run-time error.
6. method of work as claimed in claim 5, is characterized in that: in described step (1), and the method receiving note specifically comprises:
(1-1) note system inter-process mechanism, the new message being responsible for common carrier Short Message Service Gateway to arrive is submitted to and will in the server of note data storehouse;
(1-2) short message interface server detects note and arrives information, and informing business interface service has note to arrive, and note is arrived interface data and import business interface service into.
7. method of work as claimed in claim 5, is characterized in that: in described step (4), and the concrete grammar sending note is:
(4-1) database server calls Webservice interface and submits short message sending request to;
(4-2) note system inter-process mechanism, be responsible for the note that request sends to be submitted in note front end processor to send, the short message report information returned of obtaining communication operator and transmission knot circle information, and record information in the server of note data storehouse;
(4-3) short message interface server detection short message sending return information, comprises short message report and short message sending object information returns to operation system.
8. method of work as claimed in claim 5, it is characterized in that: in described step (5), when same phone number repeatedly receives the note of sms center, and when short message content is identical, processing method is:
1) for raising information sends reliability and promptness, repetition cycle is set to 2 hours, sending times is set to 3 times, and retransmission time is 9 o'clock to 21 o'clock;
2) increasing Rule of judgment when resending, having the record sending into merits and demerits just no longer to send;
3) to waiting for that the note of gateway receipt directly regarding more than 2 hours sends failure handling short message sending;
4) treatment effeciency of returning short message is optimized and to send be judgement to short message state.
9. method of work as claimed in claim 5, it is characterized in that: in described step (5), after Client handset number is by operation system transmission information, in number is long-time, cannot information be received, or receive information time when exceeding the transmitting time of default, processing method comprises:
1) pattern submitting to Short Message Service Gateway to send SMS platform is changed into parallel by serial, namely SMS platform is according to the given transmission rate of Short Message Service Gateway, and submission per second 50 notes, to SMS platform, no longer wait for the return information of SMS platform;
2) submission acknowledgement information and short message sending status report that special carrying out receives SMS platform are set;
3) carry out short message sending, improve the speed sent.
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| CN109525953B (en) * | 2018-12-26 | 2022-03-25 | 世纪恒通科技股份有限公司 | Method and system for improving success rate of information group sending |
| CN110493735A (en) * | 2019-08-29 | 2019-11-22 | 深圳市梦网科技发展有限公司 | A kind of SMS processing method and device |
| CN114422966A (en) * | 2020-10-28 | 2022-04-29 | 中国联合网络通信集团有限公司 | Information sending method and electronic equipment |
| CN114422966B (en) * | 2020-10-28 | 2023-05-30 | 中国联合网络通信集团有限公司 | Information sending method and electronic equipment |
| CN113593196A (en) * | 2021-07-19 | 2021-11-02 | 许昌许继软件技术有限公司 | Power distribution room alarm information subscription method and system |
| CN117156466B (en) * | 2023-08-30 | 2024-06-07 | 深圳市欣易辰信息科技有限公司 | Customized management evaluation system for short message service module |
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Application publication date: 20150107 |