CN104113644B - 一种客户服务中心话务负荷预测方法 - Google Patents
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CN106529144A (zh) * | 2016-10-27 | 2017-03-22 | 上海览海在线健康管理有限公司 | 在线医疗过程中智能排班的方法及系统 |
CN107231496B (zh) * | 2017-06-07 | 2020-01-03 | 阿里巴巴集团控股有限公司 | 话务处理、服务处理方法、装置及服务器 |
CN107426450B (zh) * | 2017-07-05 | 2019-08-13 | 北京辰安信息科技有限公司 | 一种计算呼叫中心繁忙度的方法及装置 |
CN108734345B (zh) * | 2018-05-11 | 2021-01-29 | 携程旅游网络技术(上海)有限公司 | Ota机票客服话务量的预测方法及系统 |
CN109377040A (zh) * | 2018-10-15 | 2019-02-22 | 广东电网有限责任公司 | 一种计算工作饱和度的方法、装置、设备及存储介质 |
CN112598325A (zh) * | 2020-12-31 | 2021-04-02 | 国泰新点软件股份有限公司 | 公共资源交易效能评估方法、装置、系统及存储介质 |
CN113268334B (zh) * | 2021-06-24 | 2022-10-14 | 中国平安人寿保险股份有限公司 | Rpa机器人的调度方法、装置、设备以及存储介质 |
CN117689073A (zh) * | 2023-12-07 | 2024-03-12 | 天津大学 | 被服务人员动态人数监控预警与资源调配方法 |
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