CN103905230A - Online abnormity management system - Google Patents
Online abnormity management system Download PDFInfo
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- CN103905230A CN103905230A CN201210579153.7A CN201210579153A CN103905230A CN 103905230 A CN103905230 A CN 103905230A CN 201210579153 A CN201210579153 A CN 201210579153A CN 103905230 A CN103905230 A CN 103905230A
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Abstract
The invention aims at proposing an online abnormity management system which includes a mobile terminal which submits and reports abnormal data through the internet and receives abnormity responses and processing information in a text message method; and a cloud server device which receives the submitted and reported abnormity data through the internet and performs judgment and processing and then transmits the text message to the mobile terminal through the internet. The online abnormity management system realizes omnibearing management of abnormity information at any time and any place safely and rapidly.
Description
Technical field
The present invention relates to computer application field, relate in particular to by mobile terminal and cloud server and realize the management to abnormal information.
Background technology
Unusual condition is always hidden in our work, in life, upset our ready-made work plan, life plan, and we have to spend the plenty of time and go to process the abnormal conditions that these do not bring benefits, and process these abnormal conditions without any idealy and increase the weight of especially undoubtedly oneself burden, reduce our operating efficiency.So, all extremely focus on the control to abnormal conditions in production and processing and manufacturing field of equipment.
At present substantially can realize the function of reporting when abnormal is occurred hardware in production and processing and manufacturing field of equipment, but who am responsible for to management and control, and this is abnormal, extremely whether processed in time, the abnormal reason occurring, process and the result of processing are but recognized very less, in the time that this occurs extremely again next time, still produce unnecessary confusion.The fact is not only to have wasted a large amount of manpowers, material resources, and also under the background of high investment, the benefit of generation is but had a greatly reduced quality.
Andon system originates from Toyota Motor company the earliest, is used for realizing " suspending immediately system " immediately to solve quality problems (rather than roll off the production line reprocess), reaches the production automobile that continues high-quality.Present Andon system is a set of special information management and control system for automobile production, assembly line design; Systematic collection is produced the production informations such as built-in unit operation, product quality and material requirement, after being processed, control is distributed in display board everywhere of workshop and sound, light warning system, the product quality of monitoring industrial processes, equipment operation and material requirement situation, guarantee the in good time supply of product quality and material in real time.
As application number be 201010290335.3 the patent of invention of " a kind of wireless Andon system ", the method of work of this system and principle are roughly as follows: in crucial station placement information collection point to gather important production information, arrange telegon and information gathering point wireless connections, be used for developing and managing wireless network, by USB or serial ports, telegon is connected to main frame again, after main frame is analyzed production information, production ordering or analysis result are printed, broadcast or demonstration, guiding work personnel work.This system improves traditional Andon, can under wireless environment, realize and extremely reporting.But mainly contain after deliberation following deficiency:
A. this system can only be applied to production scene, can not realize long-range management and control.
B. must do interface with hardware and could realize information gathering.
C. need to set up at the scene server and network, realize cost high.
D. only focus on the abnormal function of reporting, can not effectively solve the management and control of the each side to extremely relating to
As application number be CN200480015865.8 the patent of invention of " abnormality processing system ", the method of work of this system and principle are roughly as follows: by the information terminal of communicating by letter with home appliance, instrument and equipment, when equipment occurs when abnormal, abnormal information is sent to server, server shows abnormal content and countermeasure at information terminal after receiving, after abnormal content disappears, server sends repositioning information to information terminal reminding user abnormality alarm and removes.Mainly contain after deliberation following limitation:
A. the method, mainly for home appliance and the instrument in the local area network (LAN) of unit take " family " " family ", does not have universal power.
B. must do interface with home appliance and could realize information gathering.
C. need deployment server and network at the scene, realize cost high.
Summary of the invention
The present invention is directed to above-mentioned deficiency, propose a kind of high in the clouds, more meet economic benefit, conveniently online exception management system, not only implementation cost is low for it, and can be applied to widely all trades and professions, understand whenever and wherever possible and management and control abnormal.
In order to reach above-mentioned effect, the present invention proposes a kind of online exception management system, this system comprises: mobile terminal, carry report abnormal data and receive abnormality processing information with short message mode by the Internet; With cloud server device, by the Internet receive above-mentioned carry the abnormal data of report and judge and process after, transmits extremely above-mentioned mobile terminal of note by the Internet, above-mentioned cloud server device has:
Extremely put forward report module, for putting forward report abnormal information, put forward report mode and include but not limited to text description, picture, voice, mail and combination thereof;
Exception response module, responds extremely to carry for exception response person and reports and generate the response time;
Abnormality processing module, for replying contents processing and evaluating result and generate treatment cycle, reply and evaluation method include but not limited to text description, picture, voice, mail and combination thereof;
Anomaly analysis module, for inquiring about the various data sheets of abnormal information;
Data memory module, the data that produce for storing above-mentioned module;
Above-mentioned mobile terminal can call with upper module at any time by the Internet.
When occurring when abnormal, user is called and is extremely put forward report module by the Internet, is sent to cloud server at mobile terminal inediting abnormal data, by judge the mobile terminal that is sent to the corresponding people of response after the type of abnormal information with note.Response people's mobile terminal receives after note, make after response processing by the exception response module of calling in cloud server device, the mobile terminal of carrying the person of report receives one and puies forward the note that report is responded, now cloud server device finishes the calculating of response time, starts the computing cycle.After response people handles this abnormal information, be sent to cloud server device in mobile terminal inediting contents processing result, cloud server device is sent to the mobile terminal of carrying the person of report the treatment cycle that automatically generates this abnormal information with note again.If response people finds to process this abnormal information, can call abnormality processing module by the Internet, forward this abnormal information, this abnormal information comes back to issued state, waits for that cloud server device rejudges and accumulate response time and the treatment cycle of this abnormal information of calculating.Can make an appraisal to this result when carrying after the person's of report mobile terminal receives above-mentioned result note, cloud server device is sent to evaluation content response people's mobile terminal with short message mode.If carry the person of report to the evaluation of result lower than certain score value, cloud server is return this abnormal information automatically, make this abnormal information come back to issued state, wait for that cloud server device rejudges and accumulate response time and the treatment cycle of this abnormal information of calculating.
Carry the person of report, respondent or other have the administrative staff of authority all can call abnormal information analysis module by the Internet, at mobile terminal inediting querying condition, after in cloud server device automatic capturing data memory module, qualified data are also processed, display analysis form in mobile terminal, can generate the issue frequency that comprises all kinds of abnormal informations, the response time that abnormal information is average, treatment cycle, the forms such as forward rate and personnel's performance, the foundation of managing and laying down a regulation as improvement for manager.
Accompanying drawing explanation
Fig. 1 is the synoptic diagram of a kind of online exception management system that relates in one embodiment of the invention.
Fig. 2 is the structural representation of cloud server device provided by the present invention.
Fig. 3 is the illustration extremely putting forward report module in cloud server that calls showing in mobile terminal.
Fig. 4 is the illustration that abnormal information shows in mobile terminal.
Fig. 5 is the illustration that calls exception response module in cloud server showing in mobile terminal.
Fig. 6 is the illustration that calls abnormality processing module in cloud server showing in mobile terminal.
Fig. 7 is the illustration that calls anomaly analysis module in cloud server showing in mobile terminal.
Fig. 8 is the related step schematic diagram of the method for work of a kind of online exception management system provided by the present invention.
Embodiment
In order to make workflow and the advantage of the system that the present invention mentions more explicit, referring to accompanying drawing examples, the present invention will be described in detail.
Fig. 1 is the synoptic diagram of exception management system involved in the present invention.As shown in Figure 1, this system is made up of mobile terminal 1 and cloud server device 2, and mobile terminal 1 is carried report abnormal data and received exception response and process information with short message mode by the Internet; Cloud server device 2 is carried the abnormal data of report by the Internet mobile terminal receive 1 and is judged after processing, transmits note to mobile terminal 1 by the Internet.
Fig. 2 is the structural representation of cloud server device provided by the present invention.As shown in Figure 2, this cloud server device is put forward report module 11 by abnormal information, abnormal information respond module 12, and abnormal information processing module 13, abnormal information analysis module 14 and data memory module 15 form.Mobile terminal can call these modules at any time by the Internet
Fig. 3 is the illustration extremely putting forward report module in cloud server that calls showing in mobile terminal.As shown in Figure 3, carry the person of report and can select existing Exception Type S01, S02, S03, S04, click afterwards this abnormal information of 3 issues, now cloud server device, by according to the information automatic decision of issuing and send short messages to response people's mobile terminal, is cancelled and can be cancelled this abnormal information if click 4.
Fig. 4 is the illustration that abnormal information shows in mobile terminal.S05 represents to propose the description of the voice to this abnormal information that the person of report adds, S06 represents to propose the link that this abnormal information mail is described that the person of report adds, S07 represents to propose the description of the picture to this abnormal information that the person of report adds, and S08 represents to put forward the person's of report text description additional to this abnormal information.
Fig. 5 is the illustration that calls exception response module in cloud server showing in mobile terminal.As shown in Figure 5, respondent receives after the abnormal information note of proposing the person's of report transmission, logins after exception response module by cloud server, can see the detailed content of abnormal information, as the issuing time of abnormal information, duration, abnormal type, numbering, issue personnel's name, contact method etc., and can check S05, S06, S07, the concrete elaboration of the person of report to this abnormal information proposed in S08 understanding.Click 5 responses, represent known this abnormal information, system no longer sends prompting message.Now abnormal information enters state in processing.
Fig. 6 is the illustration that calls abnormality processing module in cloud server showing in mobile terminal.After respondent handles this abnormal information, login into clicking 6 processing after abnormality processing module and represent that this abnormal information is disposed by cloud server, clicking 7 forwardings represents this abnormal information to be again forwarded to cloud server, now this abnormal information comes back to issued state, waits for cloud server judges again and this abnormal information is calculated in accumulation automatically response time and treatment cycle.Respondent handles or forwards this abnormal information and can add S005 again and represent the voice of this abnormal information disposition to describe, S006 represents the link that the mail of this abnormal information disposition is described, S007 represents the picture of this abnormal information disposition to describe, and S008 represents the text description to this abnormal information disposition.
Fig. 7 is the illustration that calls anomaly analysis module in cloud server showing in mobile terminal.Carry the person of report, respondent or other have the manager of authority to login after anomaly analysis module by cloud server, select Exception Type by S09, S10 select time section, click after 8 inquiries, in cloud server automatic capturing data memory module, after qualified data processing, in mobile terminal, display analysis result is form.Comprise various Exception Types issue frequencies etc., also can inquire about the corresponding person of report of carrying, respondent's performance form, as response time form, abnormal information forward rate form etc.
Fig. 8 is the related step schematic diagram of the method for work of a kind of online exception management system provided by the present invention.As shown in Figure 8, the method comprises 8 steps: A01 abnormal information issuing steps, and the person of noting abnormalities is by mobile terminal editor abnormal information and carry report, and cloud server device starts the calculated response time.A02 abnormal information determining step, cloud server device receives above-mentioned carrying and notifies after breath, by judging that the type of abnormal information is sent to response people's mobile terminal with note.A03 abnormal information response of step, response people's mobile terminal is made response processing after receiving note, and the mobile terminal of carrying the person of report receives one and puies forward the note that report is responded, and cloud server device finishes the calculating of response time, starts the computing cycle.A04 abnormal information treatment step, response people is sent to cloud server device after handling extremely after mobile terminal editing and processing content results, and cloud server device is sent to the mobile terminal of carrying the person of report the treatment cycle that generates this abnormal information with note.A05 abnormal information forwards step, and response people finds to process this abnormal this abnormal information of rear forwarding, makes this abnormal information come back to issuing steps, waits for that cloud server device rejudges and accumulate response time and the treatment cycle of this abnormal information of calculating; A06 abnormal information evaluation procedure, makes an appraisal to this after the mobile terminal of carrying the person of report receives above-mentioned result note, and cloud server device is sent to evaluation content response people's mobile terminal with note.A07 abnormal information is return step, when carrying the person of report to the evaluation of above-mentioned result during lower than certain score value, cloud server is return this abnormal information automatically, make this abnormal information come back to issuing steps, wait for that cloud server device rejudges response time and the treatment cycle of again assigning and accumulating this abnormal information of calculating.A08 abnormal information analytical procedure, by mobile terminal editor querying condition, after in automatic capturing data memory module, qualified data are also processed, display analysis form in mobile terminal.
In conjunction with most preferred embodiment, the present invention is set forth above, but the present invention is not limited to the embodiment of above announcement, the various modifications of carrying out according to essence of the present invention change, and all should drop within the scope of claim of the present invention.
Claims (6)
1. an online exception management system, this system comprises: mobile terminal, carry report abnormal data and receive exception response and process information with short message mode by the Internet; With cloud server device, by the Internet receive above-mentioned carry the abnormal data of report and judge and process after, transmits extremely above-mentioned mobile terminal of note by the Internet, it is characterized in that
Above-mentioned cloud server device has:
Extremely put forward report module, for putting forward report abnormal information, put forward report mode and include but not limited to text description, picture, voice, mail and combination thereof;
Exception response module, responds extremely to carry for exception response person and reports and generate the response time;
Abnormality processing module, for replying contents processing and evaluating result and generate treatment cycle, reply and evaluation method include but not limited to text description, picture, voice, mail and combination thereof;
Anomaly analysis module, for inquiring about the various data sheets of abnormal information;
Data memory module, the data that produce for storing above-mentioned module;
Above-mentioned mobile terminal can call with upper module at any time by the Internet.
2. the online exception management system of one as claimed in claim 1, is characterized in that, described mobile terminal comprises that mobile phone etc. can carry out mutual terminal by the Internet and data memory module.
3. the online exception management system of one as claimed in claim 1, is characterized in that, the above-mentioned report module of extremely carrying has the report of putting forward arbitration functions, automatically generates note and is assigned to corresponding respondent according to the abnormal data of carrying the person of report and carry report.
4. the online exception management system of one as claimed in claim 1, it is characterized in that, above-mentioned abnormality processing module has evaluation arbitration functions, in the time certain abnormal information being processed to the evaluation of replying lower than the score value of default, automatically this abnormal information is retracted into the above-mentioned report module of extremely putting forward and re-starts and propose report judgement.
5. the online exception management system of one as claimed in claim 1, is characterized in that, described anomaly analysis module is by after capturing and meeting the data of editor's condition in data memory module and process, generated query form automatically.
6. a method of work for online exception management system, this system comprises: mobile terminal, carry report abnormal data and receive abnormality processing information with short message mode by the Internet; With cloud server device, by the Internet receive above-mentioned carry the abnormal data of report and judge and process after, transmits extremely above-mentioned mobile terminal of note by the Internet, this method of work comprises:
Abnormal information issuing steps, the person of noting abnormalities is by above-mentioned mobile terminal editor abnormal information and carry report, and above-mentioned cloud server device starts the calculated response time;
Abnormal information determining step, above-mentioned cloud server device receives above-mentioned carrying and notifies after breath, by judging that the type of abnormal information is sent to response people's mobile terminal with note;
Abnormal information response of step, above-mentioned response people's mobile terminal receives after note, make response processing by the exception response module of calling in cloud server device, the above-mentioned person's of report of carrying mobile terminal receives one and puies forward the note that report is responded, cloud server device finishes the calculating of response time, starts the computing cycle;
Abnormal information treatment step, above-mentioned response people is sent to above-mentioned cloud server device after handling extremely after mobile terminal editing and processing content results, and cloud server device is sent to the mobile terminal of carrying the person of report the treatment cycle that generates this abnormal information with note;
Abnormal information forwards step, above-mentioned response people finds to process this abnormal this abnormal information of rear forwarding, make this abnormal information come back to issuing steps, wait for that above-mentioned cloud server device rejudges and accumulate response time and the treatment cycle of this abnormal information of calculating;
Abnormal information evaluation procedure, makes an appraisal to this after the mobile terminal of carrying the person of report receives above-mentioned result note, and above-mentioned cloud server device is sent to evaluation content above-mentioned response people's mobile terminal with note;
Abnormal information is return step, when the above-mentioned evaluation of carrying the person of report is during lower than certain score value, above-mentioned cloud server device is return this abnormal information automatically, make this abnormal information come back to issuing steps, wait for that above-mentioned cloud server device rejudges and accumulate response time and the treatment cycle of this abnormal information of calculating;
Abnormal information analytical procedure, by above-mentioned mobile terminal editor querying condition, after in the above-mentioned cloud server device of automatic capturing, in data memory module, qualified data are also processed, display analysis result in mobile terminal.
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| CN201210579153.7A CN103905230A (en) | 2012-12-28 | 2012-12-28 | Online abnormity management system |
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| CN201210579153.7A CN103905230A (en) | 2012-12-28 | 2012-12-28 | Online abnormity management system |
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| CN106330852A (en) * | 2015-07-06 | 2017-01-11 | 纬创资通股份有限公司 | Abnormality prediction method, abnormality prediction system, and abnormality prediction device |
| CN106971258A (en) * | 2017-02-23 | 2017-07-21 | 中车青岛四方机车车辆股份有限公司 | Produce exception management system and method |
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