CN103854376A - Telecommunication service self-service system and method - Google Patents
Telecommunication service self-service system and method Download PDFInfo
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- CN103854376A CN103854376A CN201210500213.1A CN201210500213A CN103854376A CN 103854376 A CN103854376 A CN 103854376A CN 201210500213 A CN201210500213 A CN 201210500213A CN 103854376 A CN103854376 A CN 103854376A
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Abstract
The invention discloses a telecommunication service self-service system and method. The system comprises self-service terminals, a network service device and a background service system. The method comprises a 2nd-generation ID (identity) card reader reads the information in 2nd-generation ID cards of users and transmits the information to the network service device; the network service device transmits the information to client management subsystems and feeds display information according to authentication results returned by the client management subsystems; for valid users, the network service device provides service interfaces selected by the valid users. The telecommunication service self-service system and method has a 2nd-generation ID card identification function and provides the service interfaces through the network service device, can achieve rapid ID card login and maintain synchronous update with actual services in an online business hall, thereby facilitating unified management, achieving convenient usability and good interactivity and reducing the telecommunication operating cost.
Description
Technical field
The present invention relates to telecommunications network technical field, relate in particular to a kind of telecommunication business self-sevice system and method.
Background technology
In today of economic society high speed development, people's rhythm of life is more and more faster, and the convenience to telecommunications service and the requirement of agility are more and more higher.People wish to enjoy the service next to the skin that informationization brings whenever and wherever possible.
Along with continuous propelling, the fusion set meal kind of telecommunication service constantly increase, business complexity is constantly deepened, business hall queuing phenomena is on the rise, find that through investigation and analysis more than 50% user just handles simple business (as the business of answering a pager's call etc. is opened, stopped in payment, bill inquiry, printing, program control business switch, value-added service), if these simple business are all handled at manual operation window, bring very large service pressure will to entity channel.If this situation is further serious, not only can waste a large amount of manpower and materials, also may cause service quality to decline.
Telecommunications related service is handled at present, all adopts service number to add the mode of business password, and the insufficient safety of such authentication mode, also cannot reach the safety requirements that user's real nameization authenticates, and user uses also inconvenient.
At present the non-service handling mode of attending a banquet in business hall has two kinds, is respectively that on-the-spot desktop computer steps on that mode is accepted in online business hall and self-aided terminal is accepted mode.
On-the-spot desktop computer is stepped on online business hall and is accepted mode, client needs incoming traffic number and business password just can login online business hall transacting business at the scene, handle like this mode and family online login Internet BOSS transacting business have no difference, this mode logins that to accept operation flow loaded down with trivial details, and it is poor that user experiences perception religion.These desktop computers lack maintenance simultaneously, and the input equipment sensitivity such as mouse are low, are unfavorable for user's execute-in-place, analyze from business hall Field Research, and this client who accepts is few.
Self-aided terminal is generally arranged in business hall, serves comparatively intuitively to user.Business hall self-aided terminal manufacturer is more at present, software platform on self-aided terminal is producer's designed, designed, its business function usually lags behind the renewal of actual electrical communication service, cannot meet the needs of day to day operation, and old system is difficult to practical business and carries out synchronously.
Summary of the invention
In view of this, the technical matters that the present invention will solve is to provide a kind of telecommunication business self-sevice system, possesses China second-generation identity card recognition function and provides business interface by Web services apparatus.
A kind of telecommunication business self-sevice system, comprising: self-aided terminal, Web services apparatus and background service system; Described self-aided terminal comprises: China second-generation identity card card reader; Described China second-generation identity card card reader reads the information in user's China second-generation identity card, gives described Web services apparatus by described communication; Described background service system comprises: customer account management subsystem; Described information is sent to described customer account management subsystem by described Web services apparatus, and the authentication result of returning according to described customer account management subsystem is returned to demonstration information to described from master terminal; For validated user, described Web services apparatus sends the interface of the selected business of described validated user to described self-aided terminal.
According to system of the present invention embodiment, further, described background service system also comprises: data warehousing subsystem; The second-generation identification card information that described China second-generation identity card card reader reads comprises: name and ID (identity number) card No. information; Described customer account management subsystem is transferred the service number of the user ID of mating with described second-generation identification card information and the binding of this user ID from described data warehousing subsystem according to described second-generation identification card information; Self-aided terminal incoming traffic number, the service number of this service number and the binding of this user ID is carried out verification by described customer account management subsystem.
According to system of the present invention embodiment, further, described Web services apparatus comprises: self-aided terminal service module and self-aided terminal administration module; Described self-aided terminal obtains business information from described self-aided terminal service module, and described business information comprises: business interface display information, business operation result information and service operation environmental information; Described self-aided terminal administration module is used for self-aided terminal carry out access authentication and self-aided terminal is monitored, and automatic terminal operational factor and business datum are carried out to statistical study.
According to system of the present invention embodiment, further, described self-aided terminal is in the time of the described Web services apparatus of access, and terminal number and the terminal key of described self-aided terminal administration module to described self-aided terminal authenticates; Described self-aided terminal administration module carries out statistical study to automatic terminal operational factor and business datum, comprising: terminal device maintenance of information, terminal insertion authority, visit capacity statistical study and service handling amount statistics; Described self-aided terminal administration module is monitored self-aided terminal in real time, in the time finding that self-aided terminal exists hardware or software problem, safeguards.
According to system of the present invention embodiment, further, described Web services apparatus also comprises: business module; The automatic regular update business of described business module, with the service synchronization of issuing in internet; Described self-aided terminal service module is from institute's business module real-time update business information, and issues the business information of renewal to described self-aided terminal.
According to system of the present invention embodiment, further, described self-aided terminal is provided with thermal printer; Described thermal printer is for printout document; The display screen of described self-aided terminal is touch-screen; Described self-aided terminal is provided with at least one propaganda screen; Described propaganda screen is for play multimedia audio and video information.
The technical matters that the present invention will solve is to provide a kind of telecommunication business self-sevice method, possesses China second-generation identity card recognition function and provides business interface by Web services apparatus.
A kind of telecommunication business self-sevice method, for comprising the Telecom Self-Service System of self-aided terminal, Web services apparatus and background service system, comprise: the China second-generation identity card card reader being arranged on described self-aided terminal reads the information in user's China second-generation identity card, give described Web services apparatus by described communication; Wherein, described self-aided terminal connects described Web services apparatus by network, and obtains business information from described Web services apparatus; Described information is sent to customer account management subsystem by described Web services apparatus, and the authentication result of returning according to described customer account management subsystem is returned to demonstration information to described from master terminal; Wherein, for validated user, described Web services apparatus sends the interface of the selected business of described validated user to described self-aided terminal.
According to one embodiment of the method for the invention, further, described China second-generation identity card card reader reads second-generation identification card information, comprises name and ID (identity number) card No. information; Described customer account management subsystem is transferred the service number of the user ID of mating with described second-generation identification card information and the binding of this user ID from data warehousing subsystem according to described second-generation identification card information; Self-aided terminal incoming traffic number, the service number of this service number and the binding of this user ID is carried out verification by described customer account management subsystem.
According to one embodiment of the method for the invention, further, described Web services apparatus comprises: self-aided terminal service module and self-aided terminal administration module; Described self-aided terminal obtains business information from described self-aided terminal service module, and described business information comprises: business interface display information, business operation result information and service operation environmental information; Described self-aided terminal administration module is used for self-aided terminal carry out access authentication and self-aided terminal is monitored, and automatic terminal operational factor and business datum are carried out to statistical study.
According to one embodiment of the method for the invention, further, described self-aided terminal is in the time of the described Web services apparatus of access, and terminal number and the terminal key of described self-aided terminal administration module to described self-aided terminal authenticates; Described self-aided terminal administration module carries out statistical study to automatic terminal operational factor and business datum and comprises: terminal device maintenance of information, terminal insertion authority, visit capacity statistical study, service handling amount statistics; Described self-aided terminal administration module is monitored self-aided terminal in real time, in the time finding that self-aided terminal exists hardware or software problem, safeguards.
According to one embodiment of the method for the invention, further, described Web services apparatus also comprises: business module; The automatic regular update business of described business module, with the service synchronization of issuing in internet; Described self-aided terminal service module is from institute's business module real-time update business information, and issues the business information of renewal to described self-aided terminal.
According to one embodiment of the method for the invention, further, on described self-aided terminal, thermal printer is set; Described thermal-sensitive printer printing output document; The display screen of described self-aided terminal is touch-screen; By described touch display screen input instruction; Described self-aided terminal at least arranges a propaganda screen; Described propaganda screen play multimedia audio and video information.
According to one embodiment of the method for the invention, further, when the user ID of described second-generation identification card information coupling is when more than one, point out client to carry out the selection of user ID; When user is in the time carrying out business operation, need to carry out business password or the checking of short-message verification code.
Telecommunication business self-sevice system and method for the present invention, possess China second-generation identity card recognition function and provide business interface by Web services apparatus, can adopt the quick login of I.D. and keep synchronizeing renewal with the practical business of online business hall, be convenient to unified management, there is ease for use easily, good interactivity, and can reduce telecom operation cost.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, to the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skills, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Fig. 1 is according to the schematic diagram of telecommunication business self-sevice system of the present invention embodiment;
Fig. 2 is according to the schematic diagram of self-aided terminal in telecommunication business self-sevice system of the present invention embodiment;
Fig. 3 is according to the process flow diagram of telecommunication business self-sevice method of the present invention embodiment.
Embodiment
With reference to the accompanying drawings the present invention is described more fully, exemplary embodiment of the present invention is wherein described.Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, rather than whole embodiment.Based on the embodiment in the present invention, those of ordinary skills, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.Below in conjunction with each figure and embodiment, technical scheme of the present invention is carried out to many-sided description.
Fig. 1 is according to the schematic diagram of telecommunication business self-sevice system of the present invention embodiment.As shown in the figure: telecommunication business self-sevice system comprises: self-aided terminal 11, Web services apparatus 12 and background service system 13.Self-aided terminal comprises: China second-generation identity card card reader; China second-generation identity card card reader reads the information in user's China second-generation identity card, by communication to Web services apparatus 12.
Background service system 13 comprises: customer account management subsystem 131; Information is sent to customer account management subsystem 131 by Web services apparatus 12, and the authentication result of returning according to customer account management subsystem 131 is to returning to demonstration information from master terminal 11.For example, authentication success returns and shows next interface, and authentification failure returns to error interface and information.For validated user, Web services apparatus 12 provides the interface of the selected business of validated user, for example, the miscellaneous service interface that user selects: open an account, inquiry etc.Self-aided terminal shows this interface.
According to one embodiment of present invention, background service system also comprises: data warehousing subsystem 132; The second-generation identification card information that China second-generation identity card card reader reads comprises: name and ID (identity number) card No. information; Customer account management subsystem 131 is transferred the service number of the user ID of mating with second-generation identification card information and the binding of this user ID from data warehousing subsystem 132 according to second-generation identification card information; Self-aided terminal 11 incoming traffic numbers, service number is sent to customer account management subsystem 131 by Web services apparatus 12, and the service number of this service number and the binding of this user ID is carried out verification by customer account management subsystem 131.
According to one embodiment of present invention, Web services apparatus comprises: self-aided terminal service module 122 and self-aided terminal administration module 123; Self-aided terminal 11 obtains business information from self-aided terminal service module 122, and business information comprises: business interface display information, business operation result information and service operation environmental information; Self-aided terminal administration module 123 is for self-aided terminal being carried out to access authentication and self-aided terminal being monitored, and automatic terminal 11 operational factors and business datum are carried out to statistical study.
According to one embodiment of present invention, self-aided terminal 11 is in the time of access network service unit 12, and terminal number and the terminal key of self-aided terminal administration module 123 to self-aided terminal 11 authenticates; Self-aided terminal administration module 123 carries out statistical study to automatic terminal 11 operational factors and business datum, comprising: terminal device maintenance of information, terminal insertion authority, visit capacity statistical study and service handling amount statistics; Self-aided terminal administration module is monitored self-aided terminal in real time, in the time finding that self-aided terminal exists hardware or software problem, safeguards.
According to one embodiment of present invention, Web services apparatus also comprises: business module 121; The automatic regular update business of business module 121, with the service synchronization of issuing in internet; Self-aided terminal service module 122 is from institute's business module real-time update business information, and issues the business information of renewal to self-aided terminal 11.
According to one embodiment of present invention, background service system 13 also comprises charge system 133; Customer account management subsystem 131 carries out user's the handling and managing of authentication, business; Operation data storage subsystem 132 carries out integration, management and control, the shared and utilization of data; Charge system 133 is carried out management and the inquiry of account.Background service system 13 also comprises other subsystem, for the treatment of user's miscellaneous service.
Self-aided terminal 11 is connected with Web services apparatus 12 networks and interactive information, and Web services apparatus 12 is connected with background service system 13 networks and interactive information.Self-aided terminal service module 122 provides operating system environment for self-aided terminal 11.
According to an embodiment, the display device of self-aided terminal 11 can be IE browser or client, self-aided terminal 11 obtains business information from self-aided terminal service module 122, and business information comprises: business interface display information, business operation result information and service operation environmental information.For example, self-aided terminal 11 obtains information and the data at the business interface that user is shown from self-aided terminal service module 122, and shows by display device.
Client authenticates by China second-generation identity card and according to the prompting of display module, logging in online service platform quickly, does not need incoming traffic number and business password.
Self-aided terminal 11 is in the time of access network service unit 12, self-aided terminal administration module 123 carries out the comparison of terminal number and terminal key to this self-aided terminal, thereby realize authentication and supervision to each self-aided terminal, prevent defective or unmatched accessing terminal to network service platform.
The business datum that self-aided terminal administration module 123 produces for the needed all kinds of parameters of terminal device, terminal device etc. is carried out statistical study.Mainly comprise: terminal device maintenance of information, terminal insertion authority, system user management, system actor management, system log management, user authority management, the statistical study of platform access amount, the statistical study of platform printing amount, the statistical study of service handling amount etc.Self-aided terminal administration module is each self-aided terminal of monitoring in real time, finds in time the hardware or software problem of self-aided terminal, carries out in time field maintemance or remote maintenance.
Self-aided terminal service module 122 and business module 123 interactive information, business module 123 regular updates, its renewal is synchronizeed with the online business hall on internet, and self-aided terminal service module 122 is synchronizeed with business module 123.
Self-aided terminal service module 122 is the equal of the simplification version of online business hall module, its interface is simple, operation is directly perceived, more be applicable to ordinary populace and use, and it can keep mutual and real-time update with online business hall module, to guarantee that it can provide up-to-date business service project as user.
Fig. 2 is according to the schematic diagram of self-aided terminal in telecommunication business self-sevice system of the present invention embodiment; As shown in Figure 2: self-aided terminal is provided with display module, load module and China second-generation identity card card reader 21, and China second-generation identity card card reader 21 reads the information in user's China second-generation identity card.On self-aided terminal, be also provided with thermal printer 22, thermal printer 22 is for printout document.Adopt above design, can realize and on self-aided terminal, print miscellaneous service strip, as the printing of subscriber's account, business list etc.
The display module of self-aided terminal and load module are integrated into touch-screen 23, and demonstration and operation are more directly perceived, adopt the touch interaction mode of touch-screen to be free to handle related service.
On self-aided terminal, be also provided with at least one propaganda screen 24, it is for play multimedia audio and video information.This propaganda screen 24 can be arranged side by side with touch-screen 23, also can be arranged at the top of touch-screen, propaganda screen 24 can be connected to the network, and continual play multimedia advertisement or other multimedia messagess have further been expanded the purposes of this self-aided terminal.
Fig. 3 is according to the process flow diagram of telecommunication business self-sevice method of the present invention embodiment.A kind of telecommunication business self-sevice method, for comprising the Telecom Self-Service System of self-aided terminal, Web services apparatus and background service system, as shown in the figure:
According to one embodiment of present invention, China second-generation identity card card reader reads second-generation identification card information, comprises name and ID (identity number) card No. information; Customer account management subsystem is transferred the service number of the user ID of mating with second-generation identification card information and the binding of this user ID from data warehousing subsystem according to second-generation identification card information; Self-aided terminal incoming traffic number, the service number of this service number and the binding of this user ID is carried out verification by customer account management subsystem.
According to one embodiment of present invention, do not limit with the service number of user ID binding, it can be the various service number that telecom operators provide, as phone number, Personal Handy-phone System number, fixed telephone number, broadband user's number etc.The binding of service number and user ID is by telecom operators and user's signing realization.
According to one embodiment of present invention, self-aided terminal is in the time of access network service unit, and terminal number and the terminal key of self-aided terminal administration module to self-aided terminal authenticates; Self-aided terminal administration module carries out statistical study to automatic terminal operational factor and business datum and comprises: terminal device maintenance of information, terminal insertion authority, visit capacity statistical study, service handling amount statistics; Self-aided terminal administration module is monitored self-aided terminal in real time, in the time finding that self-aided terminal exists hardware or software problem, safeguards.
According to one embodiment of present invention, if the user ID of second-generation identification card information coupling is more than one, point out client to carry out the selection of user ID.User carries out business, when business operation that particularly security classification such as user profile modification is high, also needs to carry out the checking of business password or short-message verification code.
The business that can operate on self-aided terminal is not limited, and it can be according to the demand of telecom operators, real-time update class of business, and the class of business of mainly carrying out is as follows:
Personal information inquiry: business password is revised, business password is reset, using service inquiry, the inquiry of set meal service condition, remaining sum custom-built query etc.; Business information inquiry: introduction to business, preferential information, e-advertising etc.; Inquiry into expenses: monthly closing entry telephone expenses, real-time telephone expenses, inquiry into balance, arrearage inquiry, long-distance call inventory, local telephone network inventory etc.; Inquiry is printed: the printing of client's bill, inventory is mainly provided, comprising: the printing of monthly closing entry telephone expenses, voice list print etc.Service handling: accepting that basic program control business, value-added service, set meal change, password is revised is mainly provided, accepts completely, tell user to handle result by receipt mode.
Telecommunication business self-sevice system and method for the present invention, one is handled, pays the fees, supplements with money, is printed in the identification of collection China second-generation identity card, self-service query, telecommunication service, the input of employing touch-screen, multimedia operations interface, capable of dynamic audio plays video and multimedia service information.Applying of password Self-Service exempted from China second-generation identity card identification, can publicize more easily Internet BOSS business, improves user awareness, strengthens client's viscosity.
1, make up the telecommunications site deficiency of attending a banquet;
User, using China second-generation identity card to swipe the card and log in and transacting business, reduces the time of business handling greatly, alleviates the business hall difficult bottleneck of queuing up.
2, the unified access platform of entirety, convenient management;
To all kinds of application, there is a set of application platform separately in terminal producer, is unfavorable for unified management and the follow-up business expansion of telecommunications company.Adopt a set of platform and the method that background network service module combines, accomplish the independence of application system environment and terminal, be convenient to the unified management of telecommunications.
3, reduce telecom operation cost;
The access standard of unified Liao Ge terminal producer, this will make standard compliant terminal provisioning producer more, and optional scheme is better.
4, ease for use, interactivity easily.
May realize in many ways method and system of the present invention.For example, can realize method and system of the present invention by any combination of software, hardware, firmware or software, hardware, firmware.The said sequence that is used for the step of method is only in order to describe, and the step of method of the present invention is not limited to above specifically described order, unless otherwise specified.In addition, in certain embodiments, can be also the program being recorded in recording medium by the invention process, these programs comprise the machine readable instructions for realizing the method according to this invention.Thereby the present invention also covers the recording medium of storing the program for carrying out the method according to this invention.
Description of the invention provides for example with for the purpose of describing, and is not exhaustively or limit the invention to disclosed form.Many modifications and variations are obvious for the ordinary skill in the art.Selecting and describing embodiment is for better explanation principle of the present invention and practical application, thereby and makes those of ordinary skill in the art can understand the present invention's design to be suitable for the various embodiment with various modifications of special-purpose.
Claims (13)
1. a telecommunication business self-sevice system, is characterized in that, comprising:
Self-aided terminal, Web services apparatus and background service system;
Described self-aided terminal comprises: China second-generation identity card card reader; Described China second-generation identity card card reader reads the information in user's China second-generation identity card, gives described Web services apparatus by described communication;
Described background service system comprises: customer account management subsystem; Described information is sent to described customer account management subsystem by described Web services apparatus, and the authentication result of returning according to described customer account management subsystem is returned to demonstration information to described from master terminal;
For validated user, described Web services apparatus sends the interface of the selected business of described validated user to described self-aided terminal.
2. the system as claimed in claim 1, is characterized in that:
Described background service system also comprises: data warehousing subsystem;
The second-generation identification card information that described China second-generation identity card card reader reads comprises: name and ID (identity number) card No. information;
Described customer account management subsystem is transferred the service number of the user ID of mating with described second-generation identification card information and the binding of this user ID from described data warehousing subsystem according to described second-generation identification card information;
Self-aided terminal incoming traffic number, the service number of this service number and the binding of this user ID is carried out verification by described customer account management subsystem.
3. the system as claimed in claim 1, is characterized in that:
Described Web services apparatus comprises: self-aided terminal service module and self-aided terminal administration module;
Described self-aided terminal obtains business information from described self-aided terminal service module, and described business information comprises: business interface display information, business operation result information and service operation environmental information;
Described self-aided terminal administration module is used for self-aided terminal carry out access authentication and self-aided terminal is monitored, and automatic terminal operational factor and business datum are carried out to statistical study.
4. system as claimed in claim 3, is characterized in that:
Described self-aided terminal is in the time of the described Web services apparatus of access, and terminal number and the terminal key of described self-aided terminal administration module to described self-aided terminal authenticates;
Described self-aided terminal administration module carries out statistical study to automatic terminal operational factor and business datum, comprising: terminal device maintenance of information, terminal insertion authority, visit capacity statistical study and service handling amount statistics;
Described self-aided terminal administration module is monitored self-aided terminal in real time, in the time finding that self-aided terminal exists hardware or software problem, safeguards.
5. system as claimed in claim 4, is characterized in that:
Described Web services apparatus also comprises: business module;
The automatic regular update business of described business module, with the service synchronization of issuing in internet; Described self-aided terminal service module is from institute's business module real-time update business information, and issues the business information of renewal to described self-aided terminal.
6. system as claimed in claim 2, is characterized in that:
Described self-aided terminal is provided with thermal printer; Described thermal printer is for printout document;
The display screen of described self-aided terminal is touch-screen;
Described self-aided terminal is provided with at least one propaganda screen; Described propaganda screen is for play multimedia audio and video information.
7. a telecommunication business self-sevice method, for comprising the Telecom Self-Service System of self-aided terminal, Web services apparatus and background service system, is characterized in that, comprising:
The China second-generation identity card card reader being arranged on described self-aided terminal reads the information in user's China second-generation identity card, gives described Web services apparatus by described communication; Wherein, described self-aided terminal connects described Web services apparatus by network, and obtains business information from described Web services apparatus;
Described information is sent to customer account management subsystem by described Web services apparatus, and the authentication result of returning according to described customer account management subsystem is returned to demonstration information to described from master terminal;
For validated user, described Web services apparatus sends the interface of the selected business of described validated user to described self-aided terminal.
8. method as claimed in claim 7, is characterized in that:
Described China second-generation identity card card reader reads second-generation identification card information, comprises name and ID (identity number) card No. information;
Described customer account management subsystem is transferred the service number of the user ID of mating with described second-generation identification card information and the binding of this user ID from data warehousing subsystem according to described second-generation identification card information;
Self-aided terminal incoming traffic number, the service number of this service number and the binding of this user ID is carried out verification by described customer account management subsystem; Described service number comprises: phone number, Personal Handy-phone System number, fixed telephone number, broadband user's number.
9. method as claimed in claim 8, is characterized in that:
Described Web services apparatus comprises: self-aided terminal service module and self-aided terminal administration module
Described self-aided terminal obtains business information from described self-aided terminal service module, and described business information comprises: business interface display information, business operation result information and service operation environmental information;
Described self-aided terminal administration module is used for self-aided terminal carry out access authentication and self-aided terminal is monitored, and automatic terminal operational factor and business datum are carried out to statistical study.
10. method as claimed in claim 9, is characterized in that:
Described self-aided terminal is in the time of the described Web services apparatus of access, and terminal number and the terminal key of described self-aided terminal administration module to described self-aided terminal authenticates;
Described self-aided terminal administration module carries out statistical study to automatic terminal operational factor and business datum and comprises: terminal device maintenance of information, terminal insertion authority, visit capacity statistical study, service handling amount statistics;
Described self-aided terminal administration module is monitored self-aided terminal in real time, in the time finding that self-aided terminal exists hardware or software problem, safeguards.
11. methods as claimed in claim 10, is characterized in that:
Described Web services apparatus also comprises: business module;
The automatic regular update business of described business module, with the service synchronization of issuing in internet; Described self-aided terminal service module is from institute's business module real-time update business information, and issues the business information of renewal to described self-aided terminal.
12. methods as claimed in claim 7, is characterized in that:
On described self-aided terminal, thermal printer is set; Described thermal-sensitive printer printing output document;
The display screen of described self-aided terminal is touch-screen; By described touch display screen input instruction;
Described self-aided terminal at least arranges a propaganda screen; Described propaganda screen play multimedia audio and video information.
13. methods as claimed in claim 8, is characterized in that:
When the user ID of described second-generation identification card information coupling is when more than one, point out client to carry out the selection of user ID;
When user is in the time carrying out business operation, need to carry out business password or the checking of short-message verification code.
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| CN106981140A (en) * | 2017-03-30 | 2017-07-25 | 广东微模式软件股份有限公司 | A kind of phonecard Self-Service integrated apparatus and its method |
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Application publication date: 20140611 |