CN103686815A - System and method for analyzing user experience failure based on call ticket association analysis - Google Patents
System and method for analyzing user experience failure based on call ticket association analysis Download PDFInfo
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- CN103686815A CN103686815A CN201310727904.XA CN201310727904A CN103686815A CN 103686815 A CN103686815 A CN 103686815A CN 201310727904 A CN201310727904 A CN 201310727904A CN 103686815 A CN103686815 A CN 103686815A
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Abstract
The invention relates to a system for analyzing user experience failure based on call ticket association analysis. The system comprises an acquisition layer, an association layer and a functional layer, wherein the acquisition layer is used for acquiring call ticket and wireless performance index data from data sources of a DPI call ticket, a wireless side call ticket and a wireless performance index library, the association layer is used for performing association analysis according to the call ticket and wireless performance index data acquired by the acquisition layer, and the functional layer is used for displaying different targets and functions according to association analysis results of the association layer. The invention further relates to a method for analyzing the user experience failure based on call ticket association analysis. By the aid of the system and the method for analyzing the user experience failure based on call ticket association analysis, association of the DPI call ticket, the wireless side call ticket and the wireless performance index library can be analyzed, wireless performance index abnormity and application abnormity reducing user experience are accurately positioned, network optimization work is pushed to face user experience and perception, users' satisfaction is improved, and the application range is wider.
Description
Technical field
The present invention relates to user experience analysis field, the user who relates in particular to 3G/4G mobile communication data business experiences fault locating analysis field, specifically refers to that a kind of analysis realizes the system and method that user experiences accident analysis based on telephone bill association.
Background technology
The network planning that operator is traditional and optimization are upgrading, the raising network service quality (QoS with technology and network, Quality of Service) take as the leading factor, more attention is that how to improve QoS be the network layer parameters such as time delay, shake, packet loss, impetus by key network performance index (KPI, Key Performance Indicator) as mobile network optimization.Traditional traffic measurement means can only be fine to cell-level statistics, cannot be fine to concrete business procedure, are difficult to reflection and assessment user awareness, when processing user because experiencing the complaint that declines and produce, cannot locate reason.
In 3G and LTE epoch, the target of the network optimization and require the category far beyond QoS, need to be by knowing and managing user experience quality, degree of depth digging user demand, user experience quality is mapped to the links of the network optimization, solve traditional KPI index and user and experience inconsistent difficult situation, improve the treatment effeciency of subscriber complaint simultaneously, reduce fault location and Operation and Maintenance cost.
Want Obtaining Accurate user to experience, just need to use the complete trails during network to carry out quality-monitoring, reason and the link of analyzing influence user experience to user.And due to the division of Ministry Function management and equipment manufacturer's interface and technological disparity, these data are scattered in the equipment or system of different departments, different manufacturers platform, thereby cause, be difficult to user to experience and monitor end to end and locate.
Summary of the invention
The object of the invention is to overcome the shortcoming of above-mentioned prior art, provide a kind of and can realize accurate location and cause user to experience that the wireless performance index of decline is abnormal and application is abnormal and then promote network optimization work user oriented experiencing perception, promote user satisfaction, thering is the analysis based on telephone bill association of range of application widely and realize the system and method that user experiences accident analysis.
It is to achieve these goals, of the present invention that based on telephone bill association, analysis realizes the system and method that user experiences accident analysis and has following formation:
Based on telephone bill association, analysis realizes the system that user experiences accident analysis for this, and its main feature is that described system comprises:
Acquisition layer, in order to gather ticket and wireless performance index data from DPI ticket, wireless side ticket, three, wireless performance index storehouse data source;
Associated layers, in order to carry out association analysis according to the ticket of described acquisition layer collection and wireless performance index data;
Functional layer, in order to show according to different target and function according to the result of the association analysis of described associated layers.
Preferably, the association analysis of described associated layers comprises association analysis, ticket and wireless performance index association analysis, ticket and flow and signalling correlated analysis, user's experience and the wireless index association analysis between wireless side ticket and DPI ticket.
Preferably, described functional layer to the displaying of the result of association analysis comprise that user's ticket analysis displaying, user experience analysis are shown, subscriber complaint analysis displaying and wireless network optimal sorting analyse displaying.
The invention still further relates to that a kind of analysis realizes the method that user experiences accident analysis based on telephone bill association by described system, its main feature is that described method comprises the following steps:
(1) acquisition layer gathers ticket and wireless performance index data from DPI ticket, wireless side ticket, three, wireless performance index storehouse data source;
(2) associated layers is carried out association analysis according to the ticket of described acquisition layer collection and wireless performance index data;
(3) functional layer is shown according to different target and function according to the result of the association analysis of described associated layers.
Preferably, described associated layers is carried out association analysis according to the ticket of described acquisition layer collection and wireless performance index data, is specially:
Described associated layers is carried out association analysis, ticket and wireless performance index association analysis, ticket and flow and signalling correlated analysis, user's experience and the wireless index association analysis between wireless side ticket and DPI ticket according to the ticket of described acquisition layer collection and wireless performance index data.
More preferably, described wireless side ticket and the association analysis between DPI ticket, be specially:
Carry out associated and form user's detailed call record end to end according to the international mobile subscriber identity of described wireless side ticket and DPI ticket and time.
More preferably, described ticket and wireless performance index association analysis comprise wireless side ticket and wireless performance index association analysis and DPI ticket and wireless performance index association analysis, and described DPI ticket and wireless performance index association analysis, be specially:
Undertaken associated by DPI ticket and cell ID and time in wireless performance index.
More preferably, described ticket and flow and signalling correlated analysis are specially:
Traffic flow information, flow and the signaling data that in dialogue single event, user's application produces analyzed and set up radio open and connect with associated, the radio open of a plurality of TCP sessions and connect with the associated of associated, the application of associated, the flow of associated, the flow carrying and carrying and application and signaling and carry out modeling analysis.
Preferably, described functional layer is shown according to different target and function according to the result of the association analysis of described associated layers, is specially:
Described functional layer is carried out the analysis of user's ticket, user experience analysis, subscriber complaint analysis and wireless network optimal sorting according to the result of the association analysis of described associated layers and is analysed and analysis result is shown respectively.
Adopt the analysis based on telephone bill association in this invention to realize the system and method that user experiences accident analysis, there is following beneficial effect:
(1) by wireless side ticket and DPI ticket are carried out to association analysis, the analysis that can realize complete trails to alone family, overall process, can recall.From user access network, start to till user's end data business, user's internet behavior, online position and switching, network service quality, cell information, Signalling exchange situation, resource occupying are carried out to panorama displaying, form the view of customer-centric.
(2) by ticket (comprising that wireless side ticket and DPI change list) data and wireless performance index storehouse are carried out to association analysis, user's business usage behavior and experience and wireless performance can be associated, analyze quality of wireless network and user is used to the impact of business, location causes user to experience the reason of the wireless side of decline, thereby when processing subscriber complaint, can respond timely, improve user satisfaction.And can accomplish early warning processing, prior to subscriber complaint, just can pinpoint the problems and process problem.
(3) ticket and signaling and flow are carried out to association analysis.Analyze the Signalling exchange situation of user during certain ticket, obtain Signalling exchange abnormal information and the take situation of application to signaling; The data flow of analysis user, analyzes the take situation of different application to Radio Resource and signaling, sets up more science, data service model accurately.
(4) gather wireless side ticket and the DPI ticket of user data service, wireless side ticket is carried out associated with DPI ticket, form user's ticket end to end, the quality index of wireless side in wireless side ticket is associated with the data service of core-network side in core net ticket, by wireless quality index and community, switch to wait and carry out association, and carry out the associated all wireless performance indexes that obtain cell-level by community and wireless performance index storehouse, form user, application, the Trinitarian full association analysis of network, thereby can accurately locate, cause user to experience that the wireless performance index of decline is abnormal and application is abnormal, and then promotion network optimization work user oriented is experienced perception, promote user satisfaction, there is range of application widely.
Accompanying drawing explanation
Fig. 1 is that of the present invention based on telephone bill association, analysis realizes the structural representation that user experiences the system of accident analysis.
Fig. 2 is the schematic diagram that is related to of user of the present invention and business.
Embodiment
In order more clearly to describe technology contents of the present invention, below in conjunction with specific embodiment, conduct further description.
By user data service ticket, entirely record correlation analysis system construction, thereby can provide in time at aspects such as network operation, the network optimization, subscriber complaint processing, accurately, comprehensively accident analysis and decision support, finally provide to the panoramic perspective of user and business as shown in Figure 1.
As shown in Figure 1, system is divided into acquisition layer, associated layers and functional layer to overall technical architecture, realizes data interaction between layers by good defining interface, and deposits collection and intermediate treatment result in database.
Acquisition layer mainly completes and the docking of three data sources, from existed system by obtain ticket and wireless performance index data to stationary interface.Acquisition layer is supported multiple interactive mode according to existed system interface case, as directly access of database, HTTP, Web Service etc.
Associated layers is mainly carried out various association analysiss according to the data of acquisition layer collection, comprising wireless side ticket and DPI(Deep Packet Inspection, deep packet inspection technical) association analysis, ticket and wireless performance index association analysis, ticket and flow between ticket and signalling correlated analysis, user experience and wireless index association analysis.The result of association analysis deposits database in.
Functional layer mainly shows according to different target and function the result of association analysis, mainly comprises that the analysis of user's ticket, user experience analysis, subscriber complaint analysis, wireless network optimal sorting analyse.
Be implemented as follows:
Wireless side ticket and the analysis of DPI telephone bill association are carried out associated according to the user ID IMSI in two tickets and time, form user's call detail record (CDR, Call Detail Record) end to end.Cell information while only including access, release due to wireless side ticket, DPI ticket comprises all cell informations during user surfs the Net, so associate the event trace that can form during user surfs the Net, Performance Analysis in conjunction with each community, form user network Quality of Service Experience changing trend diagram, for accident analysis, subscriber complaint processing, have very important meaning.
The KPI performance index situation of Liao Ge community is recorded in wireless performance index storehouse, but there is no user class ticket information.Although comprised the index that partly reflects estate performance in wireless side ticket, as RSSI(Received Signal Strength Indicator, received signal strength indicator device), PCT etc., but detailed not enough, so wireless side ticket and wireless performance index storehouse need to be carried out associated, the detailed performance index that can check respective cell by wireless side ticket.In addition, cell information owing to only having access in wireless side ticket, while discharging, so only pass through the association analysis in wireless side ticket and wireless performance index storehouse not enough, also need to understand during the whole online of user the performance index situation of all communities of process, so need to realize equally the associated of DPI ticket and wireless performance index storehouse.Associated method is by CELL ID(cell ID) and the time carry out association.
Ticket itself has just recorded user's access, the temporal information discharging, partial properties statistical indicator during accessing position information and ticket, but for carrying out more in detail and analysing in depth, more fine-grained subscriber complaint positioning problems is provided and sets up data service model more accurately, also need the traffic flow information that ticket user's in the time application is produced, flow and signaling are analyzed, set up radio open and connect associated with a plurality of TCP sessions, radio open connection is associated with carrying, flow is associated with carrying, flow is associated with application, application is associated etc. with signaling, thereby set up the data flow of application, flow, signaling consumes, the occupation model of eating dishes without rice or wine, form application-centered view.
By DPI equipment, can obtain the crucial KPI index of TCP class application, as TCP serves start-up time, RTT(Round-Trip Time, circulation timei), retransmission rate, wireless side time delay, wired side time delay etc., these indexs directly affect user to be experienced, and the incidence relation of setting up between these indexs and wireless performance index has very important significance for wireless network optimization and fault location.Community and the temporal information at place when obtaining user and experience index, carry out associated with wireless performance index storehouse, and the monitoring at the user awareness of accumulation aspect video in conjunction with my company, for video traffic set up that user experiences and wireless performance index between mapping relations.
Adopt the analysis based on telephone bill association in this invention to realize the system and method that user experiences accident analysis, there is following beneficial effect:
(1) by wireless side ticket and DPI ticket are carried out to association analysis, the analysis that can realize complete trails to alone family, overall process, can recall.From user access network, start to till user's end data business, user's internet behavior, online position and switching, network service quality, cell information, Signalling exchange situation, resource occupying are carried out to panorama displaying, form the view of customer-centric.
(2) by ticket (comprising that wireless side ticket and DPI change list) data and wireless performance index storehouse are carried out to association analysis, user's business usage behavior and experience and wireless performance can be associated, analyze quality of wireless network and user is used to the impact of business, location causes user to experience the reason of the wireless side of decline, thereby when processing subscriber complaint, can respond timely, improve user satisfaction.And can accomplish early warning processing, prior to subscriber complaint, just can pinpoint the problems and process problem.
(3) ticket and signaling and flow are carried out to association analysis.Analyze the Signalling exchange situation of user during certain ticket, obtain Signalling exchange abnormal information and the take situation of application to signaling; The data flow of analysis user, analyzes the take situation of different application to Radio Resource and signaling, sets up more science, data service model accurately.
(4) gather wireless side ticket and the DPI ticket of user data service, wireless side ticket is carried out associated with DPI ticket, form user's ticket end to end, the quality index of wireless side in wireless side ticket is associated with the data service of core-network side in core net ticket, by wireless quality index and community, switch to wait and carry out association, and carry out the associated all wireless performance indexes that obtain cell-level by community and wireless performance index storehouse, form user, application, the Trinitarian full association analysis of network, thereby can accurately locate, cause user to experience that the wireless performance index of decline is abnormal and application is abnormal, and then promotion network optimization work user oriented is experienced perception, promote user satisfaction, there is range of application widely.
In this specification, the present invention is described with reference to its specific embodiment.But, still can make various modifications and conversion obviously and not deviate from the spirit and scope of the present invention.Therefore, specification and accompanying drawing are regarded in an illustrative, rather than a restrictive.
Claims (9)
1. based on telephone bill association, analysis realizes the system that user experiences accident analysis, it is characterized in that, described system comprises:
Acquisition layer, in order to gather ticket and wireless performance index data from DPI ticket, wireless side ticket, three, wireless performance index storehouse data source;
Associated layers, in order to carry out association analysis according to the ticket of described acquisition layer collection and wireless performance index data;
Functional layer, in order to show according to different target and function according to the result of the association analysis of described associated layers.
It is 2. according to claim 1 that based on telephone bill association, analysis realizes the system that user experiences accident analysis, it is characterized in that, the association analysis of described associated layers comprises association analysis, ticket and wireless performance index association analysis, ticket and flow and signalling correlated analysis, user's experience and the wireless index association analysis between wireless side ticket and DPI ticket.
It is 3. according to claim 1 that based on telephone bill association, analysis realizes the system that user experiences accident analysis, it is characterized in that, described functional layer to the displaying of the result of association analysis comprise that user's ticket analysis displaying, user experience analysis are shown, subscriber complaint analysis displaying and wireless network optimal sorting analyse displaying.
4. by the system described in any one in claims 1 to 3, based on telephone bill association, analysis realizes the method that user experiences accident analysis, it is characterized in that, described method comprises the following steps:
(1) acquisition layer gathers ticket and wireless performance index data from DPI ticket, wireless side ticket, three, wireless performance index storehouse data source;
(2) associated layers is carried out association analysis according to the ticket of described acquisition layer collection and wireless performance index data;
(3) functional layer is shown according to different target and function according to the result of the association analysis of described associated layers.
5. according to claim 4 based on telephone bill association, analysis realizes the method that user experiences accident analysis, it is characterized in that, described associated layers is carried out association analysis according to the ticket of described acquisition layer collection and wireless performance index data, is specially:
Described associated layers is carried out association analysis, ticket and wireless performance index association analysis, ticket and flow and signalling correlated analysis, user's experience and the wireless index association analysis between wireless side ticket and DPI ticket according to the ticket of described acquisition layer collection and wireless performance index data.
6. according to claim 5 based on telephone bill association, analysis realizes the method that user experiences accident analysis, it is characterized in that, described wireless side ticket and the association analysis between DPI ticket, be specially:
Carry out associated and form user's detailed call record end to end according to the international mobile subscriber identity of described wireless side ticket and DPI ticket and time.
It is 7. according to claim 5 that based on telephone bill association, analysis realizes the method that user experiences accident analysis, it is characterized in that, described ticket and wireless performance index association analysis comprise wireless side ticket and wireless performance index association analysis and DPI ticket and wireless performance index association analysis, described DPI ticket and wireless performance index association analysis, be specially:
Undertaken associated by DPI ticket and cell ID and time in wireless performance index.
8. according to claim 5 based on telephone bill association, analysis realizes the method that user experiences accident analysis, it is characterized in that, described ticket and flow and signalling correlated analysis are specially:
Traffic flow information, flow and the signaling data that in dialogue single event, user's application produces analyzed and set up radio open and connect with associated, the radio open of a plurality of TCP sessions and connect with the associated of associated, the application of associated, the flow of associated, the flow carrying and carrying and application and signaling and carry out modeling analysis.
9. according to claim 4 based on telephone bill association, analysis realizes the method that user experiences accident analysis, it is characterized in that, described functional layer is shown according to different target and function according to the result of the association analysis of described associated layers, is specially:
Described functional layer is carried out the analysis of user's ticket, user experience analysis, subscriber complaint analysis and wireless network optimal sorting according to the result of the association analysis of described associated layers and is analysed and analysis result is shown respectively.
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| CN108235368A (en) * | 2016-12-15 | 2018-06-29 | 中国电信股份有限公司 | For determining the method and device of the radio resource of business occupancy |
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| CN109976929A (en) * | 2017-12-28 | 2019-07-05 | 中国电信股份有限公司 | Fault Locating Method, the device of data production process |
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| CN109996277B (en) * | 2017-12-29 | 2022-05-10 | 中国移动通信集团北京有限公司 | Method and device for judging poor quality cell |
| CN109996284A (en) * | 2017-12-31 | 2019-07-09 | 中国移动通信集团贵州有限公司 | Mobile communication Trouble call worksheet method, apparatus, equipment and medium |
| CN111278025A (en) * | 2018-12-05 | 2020-06-12 | 中国移动通信集团浙江有限公司 | Video optimization method and device based on SDK (software development kit) ticket |
| CN111783804B (en) * | 2019-04-04 | 2023-11-24 | 中国移动通信集团上海有限公司 | Abnormal ticket determining method, device, equipment and storage medium |
| CN111783804A (en) * | 2019-04-04 | 2020-10-16 | 中国移动通信集团上海有限公司 | Abnormal call bill determining method, device, equipment and storage medium |
| CN110535684A (en) * | 2019-07-24 | 2019-12-03 | 武汉绿色网络信息服务有限责任公司 | A kind of method and apparatus that web-browsing service perception assessment is realized based on DPI |
| CN110933234B (en) * | 2019-11-18 | 2021-04-27 | 武汉绿色网络信息服务有限责任公司 | Automatic delimiting method and device for VoLTE call quality problem |
| CN110933234A (en) * | 2019-11-18 | 2020-03-27 | 武汉绿色网络信息服务有限责任公司 | Automatic delimiting method and device for VoLTE call quality problem |
| CN111212381A (en) * | 2019-12-18 | 2020-05-29 | 中通服建设有限公司 | Mobile user behavior data analysis method and device, computer equipment and medium |
| CN112291724A (en) * | 2020-10-28 | 2021-01-29 | 电信科学技术第十研究所有限公司 | 5G signaling visualization method and device |
| CN113301555A (en) * | 2021-05-24 | 2021-08-24 | 中国联合网络通信集团有限公司 | Resident cell determining method, resident cell determining device, resident cell determining equipment, resident cell determining medium and resident cell determining product |
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