CN103325008A - Information interaction method and system based on computer system - Google Patents
Information interaction method and system based on computer system Download PDFInfo
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- CN103325008A CN103325008A CN2013101937750A CN201310193775A CN103325008A CN 103325008 A CN103325008 A CN 103325008A CN 2013101937750 A CN2013101937750 A CN 2013101937750A CN 201310193775 A CN201310193775 A CN 201310193775A CN 103325008 A CN103325008 A CN 103325008A
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Abstract
The invention relates to computer systems and discloses an information interaction method and system based on a computer system. According to the information interaction method and system based on the computer system, an agent, support staff and warehouses can automatically conduct position matching with the help of the computer system through the specific-form interaction between four kinds of terminals and a server, and a localized service group is formed automatically, so that a client can obtain the service of the local agent, and the agent can also obtain the technical support of the local support staff. In addition, when the agent or support staff logs in, the terminal of the agent or the terminal of the support staff is mapped into a corresponding area according to the IP address of the terminal of the agent or the terminal of the support staff, the area where the agent or the support staff often logs in is made as the position information of the agent or the support staff, and the position information is stored into a first database and a second database to be used for position matching, so that malicious crossover of the agent or the support staff can be prevented, and the accuracy of position matching is improved. Furthermore, the warehouses can be automatically matched according to the position information of the client, goods can be sent out of one nearest warehouse, and therefore logistics cost is saved.
Description
Technical field
The present invention relates to computer system, particularly based on the exchange technology of computer system.
Background technology
Information interaction is to send and receive the process of information, nowadays, all is widely applied in the various aspects of live and work, and is bringing into play more and more important effect.
Usually, can carry out information interaction by E-MAIL, phone etc. between all departments of same company.After the customer information that receives a certain area, this customer information will be assigned to the corresponding sales department that is responsible for this area.If this sales department has problems when processing client's business, can support to engineering department's request technology of the said firm.
But the present inventor finds, the information interaction under the above-mentioned pattern relatively is adapted at carrying out in the same company scope, be difficult to one wider in, such as a city, a country, even the whole world make mutual unacquainted commission merchant, technician cooperate to process client's business.
Summary of the invention
The object of the present invention is to provide a kind of information interacting method based on computer system and system thereof, commission merchant, support staff and warehouse can carry out location matches automatically under the help of computer system, form voluntarily the service groups of a localization.
For solving the problems of the technologies described above, embodiments of the present invention disclose a kind of information interacting method based on computer system, may further comprise the steps:
The employed first terminal of client user sends customer information and Customer Location information to server;
Server obtains commission merchant's information that agent location information and Customer Location information are complementary according to Customer Location information inquiry the first database, comprises the corresponding relation of commission merchant's information and agent location information in this first database;
Server is according to Customer Location information inquiry the second database, and support staff's information that supported personnel positions information and Customer Location information are complementary comprises the corresponding relation of support staff's information and support staff's positional information in this second database;
Generate a new service identification at server, and the support staff's of the commission merchant of this service identification, client user, inquiry gained and inquiry gained corresponding relation is kept in the 3rd database;
Server sends support staff's information of customer information and inquiry gained to employed the second terminal of commission merchant;
The second terminal to server sends the information of expression ship directive;
Server sends the information of expression ship directive to the employed third terminal of storekeeper;
Third terminal sends the successful information of delivery to server;
The second terminal to server Sending Payments information is comprising service identification;
Server is inquired about the 3rd database according to the service identification in the payment information, and sends the message that expression pays commissions to employed the 4th terminal of support staff of inquiry gained.
Embodiments of the present invention also disclose a kind of information interaction system and have comprised, the first database is comprising the corresponding relation of commission merchant's information and agent location information;
The second database is comprising the corresponding relation of support staff's information and support staff's positional information;
The 3rd database;
First terminal is used by client user, is used for carrying out alternately with server, comprises to server sending customer information and Customer Location information;
The second terminal is used by the commission merchant, is used for carrying out alternately with server, comprises to the information of server transmission expression ship directive with to server Sending Payments information, comprising service identification;
Third terminal is used by the storekeeper, is used for carrying out alternately with server, comprises to server sending the successful information of delivery;
The 4th terminal is used by the support staff;
Server, be used for according to Customer Location information inquiry the first database, obtain commission merchant's information that agent location information and Customer Location information are complementary, this server is also according to Customer Location information inquiry the second database, support staff's information that supported personnel positions information and Customer Location information are complementary, this server generates a new service identification, and with this service identification, client user, the commission merchant of inquiry gained, be kept in the 3rd database with the support staff's who inquires about gained corresponding relation, this server sends support staff's information of customer information and inquiry gained to employed the second terminal of commission merchant, this server sends the information of expression ship directive to the employed third terminal of storekeeper, this server is inquired about the 3rd database according to the service identification in the payment information, and sends the message that expression pays commissions to employed the 4th terminal of support staff of inquiry gained.
Embodiment of the present invention compared with prior art, the key distinction and effect thereof are:
Commission merchant, support staff and warehouse can carry out location matches automatically under the help of computer system, the service groups of forming voluntarily a localization, so that the client can obtain local agential service, the commission merchant also can obtain local support staff's technical support.
Further, when carrying out important operation, carry out the comparison of operator's head portrait, can further improve Security of the system, but do not need the operator to carry out extra operation, more convenient with respect to modes such as password understanding.
Further, when commission merchant or support staff login at every turn, be mapped to corresponding zone according to its IP address, and with its often during login the zone at place as its positional information, exist in the first and second databases for location matches, can prevent commission merchant or support staff malice transboundary, improve the accuracy of location matches.
Further, the evaluation information that the record client serves in history to the commission merchant when new business produces, is preferentially selected the best commission merchant of history evaluation, can encourage the commission merchant that good matter service is provided, and also makes things convenient for the client automatically to find best commission merchant.
Further, according to Customer Location information Auto-matching warehouse, so that goods can send from nearest warehouse, saved logistics cost.
Description of drawings
Fig. 1 is the schematic flow sheet of a kind of information interacting method based on computer system in the first embodiment of the invention;
Fig. 2 is the structural representation of a kind of information interaction system in the four embodiment of the invention;
Fig. 3 is the running schematic diagram of a kind of information interaction system among the present invention.
Embodiment
In the following description, in order to make the reader understand the application better many ins and outs have been proposed.But, persons of ordinary skill in the art may appreciate that even without these ins and outs with based on many variations and the modification of following each embodiment, also can realize each claim of the application technical scheme required for protection.
For making the purpose, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing embodiments of the present invention are described in further detail.
First embodiment of the invention relates to a kind of information interacting method based on computer system.Fig. 1 is that this is based on the schematic flow sheet of the information interacting method of computer system.Should may further comprise the steps based on the information interacting method of computer system:
In step 101, the employed first terminal of client user sends customer information and Customer Location information to server.
After this enter step 102, server obtains commission merchant's information that agent location information and Customer Location information are complementary according to Customer Location information inquiry the first database, comprises the corresponding relation of commission merchant's information and agent location information in this first database.
After this enter step 103, server is according to Customer Location information inquiry the second database, support staff's information that supported personnel positions information and Customer Location information are complementary comprises the corresponding relation of support staff's information and support staff's positional information in this second database.
In a preferred embodiment of the present invention, positional information (comprising Customer Location information, agent location information, support staff's positional information etc.) is a sign that represents the zone, the scope in zone can preset as required, can be a country, such as Britain, France, Germany, also can be a province, such as Shanghai, Jiangsu, Zhejiang etc., also can be a self-defining zone, such as East China, south China, North China etc., zone of perhaps cutting apart by longitude and latitude etc.
After this enter step 104, generate a new service identification at server, and the support staff's of the commission merchant of this service identification, client user, inquiry gained and inquiry gained corresponding relation is kept in the 3rd database.
After this enter step 105, server sends support staff's information of customer information and inquiry gained to employed the second terminal of commission merchant.
After this enter step 106, the second terminal to server sends the information of expression ship directive.
After this enter step 107, server sends the information of expression ship directive to the employed third terminal of storekeeper.
After this enter step 108, third terminal sends the successful information of delivery to server.
After this enter step 109, the second terminal to server Sending Payments information is comprising service identification.
After this enter step 110, server is inquired about the 3rd database according to the service identification in the payment information, and sends the message that expression pays commissions to employed the 4th terminal of support staff of inquiry gained.
After this process ends
Be appreciated that the alleged database of each embodiment of the present invention is broad sense, first, second, and third database can be same database physically, also can be a plurality of databases physically.Can be Sybase, such as SqlServer, Oracle, MySQL etc. also can be one or more files.
In addition, be appreciated that above-mentioned first to fourth terminal is logical concept, first terminal is the employed terminal of client user, and client user can only use same physical terminal all the time, also can use different physical terminals in the different time.The second terminal is the employed terminal of commission merchant, and the commission merchant can only use same physical terminal all the time, also can use different physical terminals in the different time.
Terminal can be portable terminal, such as smart mobile phone, and panel computer, notebook computers etc. can be fixed terminals also, such as desktop computer, the televisor of intelligence etc.
And that the implementation of server also has is multiple, can be a station server physically, also can be the combination of many physical servers, perhaps uses cloud as server etc.
Server can be the mode of server push to the mode that certain terminal sends certain information, also can be that the terminal active is to the mode of server lookup.
In the present embodiment, commission merchant, support staff and warehouse can carry out location matches automatically under the help of computer system, the service groups of forming voluntarily a localization, so that the client can obtain local agential service, the commission merchant also can obtain local support staff's technical support.
Second embodiment of the invention relates to a kind of information interacting method based on computer system.The second embodiment improves on the basis of the first embodiment.Specifically:
Above-mentioned client user can be business personnel user, and is then after step 109, further comprising the steps of:
Server is inquired about the 3rd database according to the service identification in the payment information, and sends the message that expression pays commissions to the employed first terminal of business personnel user of inquiry gained.
In addition, in order further to improve security and the accuracy of information interaction, also above-mentioned information interacting method has been carried out following two improvement:
First improvement is the safety certification of assisting by the camera on the terminal, and this need to have camera in first terminal, the second terminal, third terminal or the 4th terminal.Specifically:.
When terminal triggers predefined operation, obtain operating personnel's head portrait by the camera on this terminal, be transferred to server.Being appreciated that scheduled operation can be login, also can be login important operation afterwards, as confirming payment, firm order, request delivery etc.
Server is compared operating personnel's head portrait of pre-save in the head portrait received and the server, allows the current operation of this terminal if similarity surpasses predetermined threshold, otherwise suspends the current operation of this terminal.
When carrying out important operation, carry out the comparison of operator's head portrait, can further improve Security of the system, but do not need the operator to carry out extra operation, more convenient with respect to modes such as password understanding.
In view of can not adopting the means of artificial coupling, the platform in future distributes commercial opportunity, it should be a comprehensive disclosed environment, allow everybody freely cooperate in the above, so member of every login, can be according to the most basic platform rule, abundant sharing information in platform, but to prevent that the rival from invading steal information, so, preferably, can adopt the biological nature recognition technology, as: face feature identification, the operator is done the identification of the not timing of intermittence, when he logins, regularly identification in the course of work, if find a certain moment its operator face and record information do not mate, then be considered as the invader, and automatically take measures.
In addition, be appreciated that the identification of head portrait can be used with the technical tie-up of cipher authentication, after operating personnel inputted password, the camera on the terminal took simultaneously head portrait and passes to the authentication that server is assisted.Because what the identification of head portrait was used is the technology of face recognition, this technology is prior art, has not been elaborated here.
Second improvement is the positional information of automatically determining commission merchant and support staff, specifically:
When every subagent used the second terminal to sign in to server, server obtained this current region of the second terminal according to IP address lookup the 4th database of the second terminal.If this second terminal has M time in recently N login be at the same area, then should this agential agent location information of zone conduct, the corresponding relation of pre-stored IP address number section and geographic area in the 4th database wherein.
When each support staff used the 4th terminal to sign in to server, server obtained the current region of the 4th terminal according to IP address lookup the 4th database of the 4th terminal.If the 4th terminal has M time in logining for N time recently be at the same area, then should the zone as support staff's positional information of this support staff.
When commission merchant or support staff login at every turn, be mapped to corresponding zone according to its IP address, and with its often during login the zone at place as its positional information, exist in the first and second databases for location matches, can prevent commission merchant or support staff malice transboundary, improve the accuracy of location matches
Be appreciated that in some other examples of the present invention, commission merchant, client and support staff's information also can directly directly input on human-computer interaction interface, for example direct zone of selecting a coupling in the option in a plurality of zones.
In addition, be appreciated that in some other examples of the present invention, if commission merchant, client and support staff use portable terminal, such as smart mobile phone, also can determine with the locating device on the portable terminal zone at commission merchant, client and support staff place.For example, can use the GPS function on the mobile phone to obtain latitude and longitude coordinates, determine again the zone at place according to latitude and longitude coordinates.And for example, the sign of the wireless base station that can detect according to mobile phone, the position of inquiry wireless base station, and then the zone at definite place.Here alleged wireless base station can be the base station of mobile communication system, such as global system for mobile communications (Global System for Mobile communication, be called for short " GSM ") base station, CDMA (Code Division Multiple Access, be called for short " CDMA ") base station, Wideband Code Division Multiple Access (WCDMA) (Wideband Code Division Multiple Access, be called for short " WCDMA ") base station, TD SDMA (Time Division Synchronous Code Division Multiple Access, be called for short " TD-SCDMA ") base station etc., it also can be the Wireless Fidelity base station (perhaps being called focus) of (Wireless Fidelity is called for short " WiFi ").
Preferably, the member who participates in cooperation will be given certain authority, such as open relevant with its zone of action information, rather than global customers information, so, the geography information that the member repeatedly logs in ID will be considered as the foundation of its zone of action, system will determine automatically, in case lock its zone of action, system just can be its corresponding other three numerous potential cooperation roles of its automatic matching, all these four roles should be zones of action centered by the warehouse, its radius of action can be determined by systematic unity, in case its ID is determined and identifies, every other three's information just appears on his interface automatically, but the whole world other will not appear on his interface with information that his region has nothing to do, even he selects himself oneself is the another one zone, also inoperative, if must, can allow him apply for " visa transboundary " transboundary.
Form better embodiment of the present invention after above each improvement combination, but each improvement can be used respectively also.
Third embodiment of the invention relates to a kind of information interacting method based on computer system.
The 3rd embodiment improves on the basis of first, second embodiment.
First improvement in the 3rd embodiment is the commission merchant for client's Auto-matching optimum.Specifically:
At first, further comprising the steps of after step 108:
The employed first terminal of client user sends agential evaluation information to server.
Server is preserved this client user to this agential evaluation information.
In step 102, if commission merchant's information that server lookup is complementary to agent location information and Customer Location information has the record of one or more, then therefrom select this client user to estimate best commission merchant.
Be appreciated that, selecting the best commission merchant of customer evaluation that multiple implementation method can be arranged according to actual needs, for example, can be all to be the commission merchant of favorable comment, also can be the highest commission merchant of positive rating etc., also can be that positive rating is the highest and do not have bad commission merchant who comments etc.
In addition, the mode that is appreciated that evaluation also has multiple, can be quantitative scoring mechanism, also can be qualitatively favorable comment, in comment, bad commenting, etc.
By the evaluation information that the record client serves in history to the commission merchant, when new business produces, preferentially select the best commission merchant of history evaluation, can encourage the commission merchant that good matter service is provided, also make things convenient for the client automatically to find best commission merchant.
Generally speaking, all be business personnel user's recommend customers information, perhaps user oneself is exactly client user, then finds corresponding commission merchant to buy product.But also have the commission merchant in advance will be comparatively accurately client requirement information input in advance, because this client was exactly his frequent customer in the past, if this commission merchant wishes by the frequent customer supplied goods of this platform to him, so, he has inputted customer information in advance, the order of realizing in this case (the free requirement), system is considered as the commission merchant and is initiatively recommending and the agential exclusive customers of accumulative total, should award, this client's permanent subordinate relation is given this commission merchant and no longer other commission merchants disclosed this customer information.
In addition, if the some commission merchants of system discovery repeatedly to a client to the server feedback successful information, system also can reward this commission merchant so, and this client is belonged to this commission merchant, and this customer information of external disclosure no longer.
If have during this time a client user or business personnel user to issue a demand that has been belonged to some agential clients to platform, system will notify its corresponding home agent merchant automatically, then check whether it in time returns the successful information of coupling, if repeatedly its right of attribution is then cancelled in failure.
Preferably, can require the commission merchant after having got some business informations, must there be feedback information to get back to server, if the commission merchant repeatedly the information of a failure of feedback or non-feedback information to server, so system automatically assert this commission merchant have " flying single (obtain chance after other product of this sales) " or " unprofessional (unsuccessfully or sell customer information always; but oneself does not make list) " suspicion, system will be considered as it in " cheating ", will automatically be sealed and stopped by system.
Second improvement in the 3rd embodiment is the optimum warehouse of Auto-matching when a plurality of warehouse is arranged.Specifically:
Server is according to Customer Location information inquiry the 5th database, obtain the warehouse information of warehouse location information and Customer Location information matches, the corresponding relation that comprises warehouse information and warehouse location information in the 5th database comprises storekeeper's information in the warehouse information.
In step 104, the corresponding relation in the warehouse of the support staff of the commission merchant of this service identification, client user, inquiry gained, inquiry gained and inquiry gained is kept at the 3rd database.
According to Customer Location information Auto-matching warehouse, so that goods can send from nearest warehouse, saved logistics cost.
Further, the user of any above-mentioned terminal can remove to experience new technology and new product by system's application to the warehouse, section is crowded with the warehouse at one time but in order to prevent a large amount of personnel, online application has a strobe utility, automatically they are avoided the peak hour, and award reservation feedback of all subscribers, when arriving the place, warehouse, the visitor directly just can take pass-check with face feature, sweeps code and enters.
Form better embodiment of the present invention after above each improvement combination, but each improvement can be used respectively also.
Each method embodiment of the present invention all can be realized in modes such as software, hardware, firmwares.No matter the present invention realizes with software, hardware or firmware mode, instruction code can be stored in the storer of computer-accessible of any type (for example permanent or revisable, volatibility or non-volatile, solid-state or non-solid-state, fixing or removable medium etc.).Equally, storer can for example be programmable logic array (Programmable Array Logic, be called for short " PAL "), random access memory (Random Access Memory, be called for short " RAM "), programmable read only memory (Programmable Read Only Memory, be called for short " PROM "), ROM (read-only memory) (Read-Only Memory, be called for short " ROM "), Electrically Erasable Read Only Memory (Electrically Erasable Programmable ROM, be called for short " EEPROM "), disk, CD, digital versatile disc (Digital Versatile Disc is called for short " DVD ") etc.
Four embodiment of the invention relates to a kind of information interaction system.Fig. 2 is the structural representation of this information interaction system.As shown in Figure 2, this information interaction system comprises:
The first database is comprising the corresponding relation of commission merchant's information and agent location information.
The second database is comprising the corresponding relation of support staff's information and support staff's positional information.
The 3rd database.
First terminal is used by client user, is used for carrying out alternately with server, comprises to server sending customer information and Customer Location information.
The second terminal is used by the commission merchant, is used for carrying out alternately with server, comprises to the information of server transmission expression ship directive with to server Sending Payments information, comprising service identification.
Third terminal is used by the storekeeper, is used for carrying out alternately with server, comprises to server sending the successful information of delivery.
The 4th terminal is used by the support staff.
Server, be used for according to Customer Location information inquiry the first database, obtain commission merchant's information that agent location information and Customer Location information are complementary, this server is also according to Customer Location information inquiry the second database, support staff's information that supported personnel positions information and Customer Location information are complementary, this server generates a new service identification, and with this service identification, client user, the commission merchant of inquiry gained, be kept in the 3rd database with the support staff's who inquires about gained corresponding relation, this server sends support staff's information of customer information and inquiry gained to employed the second terminal of commission merchant, this server sends the information of expression ship directive to the employed third terminal of storekeeper, this server is inquired about the 3rd database according to the service identification in the payment information, and sends the message that expression pays commissions to employed the 4th terminal of support staff of inquiry gained.
Commission merchant, support staff and warehouse can carry out location matches automatically under the help of computer system, the service groups of forming voluntarily a localization, so that the client can obtain local agential service, the commission merchant also can obtain local support staff's technical support.
The first embodiment is the method embodiment corresponding with present embodiment, present embodiment can with the enforcement of working in coordination of the first embodiment.The correlation technique details of mentioning in the first embodiment is still effective in the present embodiment, in order to reduce repetition, repeats no more here.Correspondingly, the correlation technique details of mentioning in the present embodiment also can be applicable in the first embodiment.
Fifth embodiment of the invention relates to a kind of information interaction system.The 5th embodiment improves on the basis of the 4th embodiment.Specifically:
Above-mentioned client user can be business personnel user, and then above-mentioned server also is used for inquiring about the 3rd database according to the service identification of payment information, and sends the message that expression pays commissions to the employed first terminal of business personnel user of inquiry gained.
In addition, in order further to improve Security of the system and accuracy, also this information interaction system has been carried out following two improvement:
First improvement is on first terminal, the second terminal, third terminal or the 4th terminal camera to be arranged.
Above-mentioned terminal also is used for obtaining operating personnel's head portrait by the camera on this terminal when triggering predefined operation, is transferred to server.
Server is also compared for the head portrait that will receive and operating personnel's head portrait of server pre-save, allows the current operation of this terminal if similarity surpasses predetermined threshold, otherwise suspends the current operation of this terminal.
The identification that is appreciated that head portrait can be used with the technical tie-up of cipher authentication, and after operating personnel inputted password, the camera on the terminal took simultaneously head portrait and passes to the authentication that server is assisted.
When carrying out important operation, carry out the comparison of operator's head portrait, can further improve Security of the system, but do not need the operator to carry out extra operation, more convenient with respect to modes such as password understanding.
Second improvement is that above-mentioned information interaction system also comprises the 4th database, the corresponding relation of wherein pre-stored IP address number section and geographic area.
When server also uses the second terminal to sign in to server for every subagent, IP address lookup the 4th database according to the second terminal obtains this current region of the second terminal, if this second terminal has M time in recently N login be at the same area, then should the zone as this agential agent location information, when using the 4th terminal to sign in to server with each support staff, IP address lookup the 4th database according to the 4th terminal obtains the current region of the 4th terminal, if the 4th terminal has M time in logining for N time recently be at the same area, then should the zone as support staff's positional information of this support staff.
When commission merchant or support staff login at every turn, be mapped to corresponding zone according to its IP address, and with its often during login the zone at place as its positional information, exist in the first and second databases for location matches, can prevent commission merchant or support staff malice transboundary, improve the accuracy of location matches.
Form better embodiment of the present invention after above each improvement combination, but each improvement can be used respectively also.
The second embodiment is the method embodiment corresponding with present embodiment, present embodiment can with the enforcement of working in coordination of the second embodiment.The correlation technique details of mentioning in the second embodiment is still effective in the present embodiment, in order to reduce repetition, repeats no more here.Correspondingly, the correlation technique details of mentioning in the present embodiment also can be applicable in the second embodiment.
Sixth embodiment of the invention relates to a kind of information interaction system.The 6th embodiment improves on the basis of the 4th, the 5th embodiment, mainly aspect following two information interaction system has been carried out further optimization.Specifically:
At first, the employed first terminal of client user also is used for sending agential evaluation information to server.
Server also is used for preserving this client user to this agential evaluation information, if server inquires commission merchant's information that agent location information and Customer Location information is complementary during according to Customer Location information inquiry the first database the record of one or more is arranged, then therefrom select this client user to estimate best commission merchant.
By the evaluation information that the record client serves in history to the commission merchant, when new business produces, preferentially select the best commission merchant of history evaluation, can encourage the commission merchant that good matter service is provided, also make things convenient for the client automatically to find best commission merchant.
Secondly, above-mentioned information interaction system also comprises the 5th database, comprising the corresponding relation of warehouse information and warehouse location information, comprises storekeeper's information in the warehouse information.
Server also is used for according to Customer Location information inquiry the 5th database, obtain the warehouse information of warehouse location information and Customer Location information matches, this server generates a new service identification, and the commission merchant of this service identification, client user, inquiry gained, the support staff of inquiry gained and the corresponding relation to the warehouse of inquiry gained are kept at the 3rd database.
According to Customer Location information Auto-matching warehouse, so that goods can send from nearest warehouse, saved logistics cost.
Form better embodiment of the present invention after above each improvement combination, but each improvement can be used respectively also.
The 3rd embodiment is the method embodiment corresponding with present embodiment, present embodiment can with the enforcement of working in coordination of the 3rd embodiment.The correlation technique details of mentioning in the 3rd embodiment is still effective in the present embodiment, in order to reduce repetition, repeats no more here.Correspondingly, the correlation technique details of mentioning in the present embodiment also can be applicable in the 3rd embodiment.
Fig. 3 is the running schematic diagram of whole information interaction system.As shown in Figure 3, in the above-mentioned information interacting method and system thereof based on computer system, client user is used for providing demand, the commission merchant is used for business meeting, Recovery of payment, the support staff is used for providing intention, technical support, the warehouse is used for goods accumulating and new product is experienced, and server is used for reallocating resources, design and development and exchanges data and management, such as discount offered to client user, pay commissions to support staff and warehouse.
The various combinations of above-mentioned these technology have really realized an opening, equality, specialty, cooperation, have shared, globalize and localized platform, except the function that has above-mentioned anti-invasion, anti-cheating, prevents transboundary and automatically belong to, also can in this platform, add the functions such as online communication, online education to realize self-development.
Need to prove, each unit of mentioning in each equipment embodiment of the present invention all is logical block, physically, a logical block can be a physical location, it also can be the part of a physical location, can also realize with the combination of a plurality of physical locations, the physics realization mode of these logical blocks itself is not most important, and the combination of the function that these logical blocks realize is only the key that solves technical matters proposed by the invention.In addition, for outstanding innovation part of the present invention, above-mentioned each the equipment embodiment of the present invention will not introduced not too close unit with solving technical matters relation proposed by the invention, and this does not show that there is not other unit in the said equipment embodiment.
Also need to prove, in the claim and instructions of this patent, relational terms such as the first and second grades only is used for an entity or operation are separated with another entity or operational zone, and not necessarily requires or hint and have the relation of any this reality or sequentially between these entities or the operation.And, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thereby not only comprise those key elements so that comprise process, method, article or the equipment of a series of key elements, but also comprise other key elements of clearly not listing, or also be included as the intrinsic key element of this process, method, article or equipment.In the situation that not more restrictions, the key element that " comprises " and limit by statement, and be not precluded within process, method, article or the equipment that comprises described key element and also have other identical element.
Although pass through with reference to some of the preferred embodiment of the invention, the present invention is illustrated and describes, but those of ordinary skill in the art should be understood that and can do various changes to it in the form and details, and without departing from the spirit and scope of the present invention.
Claims (12)
1. the information interacting method based on computer system is characterized in that, may further comprise the steps:
The employed first terminal of client user sends customer information and Customer Location information to server;
Server obtains commission merchant's information that agent location information and Customer Location information are complementary according to Customer Location information inquiry the first database, comprises the corresponding relation of commission merchant's information and agent location information in this first database;
Server is according to Customer Location information inquiry the second database, and support staff's information that supported personnel positions information and Customer Location information are complementary comprises the corresponding relation of support staff's information and support staff's positional information in this second database;
Generate a new service identification at server, and the support staff's of the commission merchant of this service identification, client user, inquiry gained and inquiry gained corresponding relation is kept in the 3rd database;
Server sends support staff's information of customer information and inquiry gained to employed the second terminal of commission merchant;
The second terminal to server sends the information of expression ship directive;
Server sends the information of expression ship directive to the employed third terminal of storekeeper;
Third terminal sends the successful information of delivery to server;
The second terminal to server Sending Payments information is comprising service identification;
Server is inquired about the 3rd database according to the service identification in the payment information, and sends the message that expression pays commissions to employed the 4th terminal of support staff of inquiry gained.
2. the information interacting method based on computer system according to claim 1 is characterized in that, described client user is business personnel user;
After the step of described the second terminal to server Sending Payments information, further comprising the steps of:
Server is inquired about the 3rd database according to the service identification in the payment information, and sends the message that expression pays commissions to the employed first terminal of business personnel user of inquiry gained.
3. the information interacting method based on computer system according to claim 1 is characterized in that, on described first terminal, the second terminal, third terminal or the 4th terminal camera is arranged;
Further comprising the steps of:
When terminal triggers predefined operation, obtain operating personnel's head portrait by the camera on this terminal, be transferred to server;
Server is compared operating personnel's head portrait of pre-save in the head portrait received and the server, allows the current operation of this terminal if similarity surpasses predetermined threshold, otherwise suspends the current operation of this terminal.
4. the information interacting method based on computer system according to claim 1 is characterized in that, and is further comprising the steps of:
When every subagent used the second terminal to sign in to server, server obtained this current region of the second terminal according to IP address lookup the 4th database of the second terminal; If this second terminal has M time in recently N login be at the same area, then should this agential agent location information of zone conduct, the corresponding relation of pre-stored IP address number section and geographic area in the 4th database wherein;
When each support staff used the 4th terminal to sign in to server, server obtained the current region of the 4th terminal according to IP address lookup the 4th database of the 4th terminal; If the 4th terminal has M time in logining for N time recently be at the same area, then should the zone as support staff's positional information of this support staff.
5. the information interacting method based on computer system according to claim 1 is characterized in that, described third terminal is further comprising the steps of after the step of the successful information of server transmission delivery:
The employed first terminal of described client user sends agential evaluation information to server; Server is preserved this client user to this agential evaluation information;
Described at server according to Customer Location information inquiry the first database, obtain in the step of commission merchant's information that agent location information and Customer Location information is complementary,
If commission merchant's information that server lookup is complementary to agent location information and Customer Location information has the record of one or more, then therefrom select this client user to estimate best commission merchant.
6. the information interacting method based on computer system according to claim 1, it is characterized in that, describedly generate a new service identification at server, and be kept at before the step in the 3rd database support staff's of the commission merchant of this service identification, client user, inquiry gained and inquiry gained corresponding relation further comprising the steps of:
Server is according to Customer Location information inquiry the 5th database, obtain the warehouse information of warehouse location information and Customer Location information matches, the corresponding relation that comprises warehouse information and warehouse location information in the 5th database comprises storekeeper's information in the warehouse information;
Described at new service identification of server generation, and the support staff's of the commission merchant of this service identification, client user, inquiry gained and inquiry gained corresponding relation is kept in the step in the 3rd database, the corresponding relation in the warehouse of the support staff of the commission merchant of this service identification, client user, inquiry gained, inquiry gained and inquiry gained is kept at the 3rd database.
7. an information interaction system is characterized in that, comprising:
The first database is comprising the corresponding relation of commission merchant's information and agent location information;
The second database is comprising the corresponding relation of support staff's information and support staff's positional information;
The 3rd database;
First terminal is used by client user, is used for carrying out alternately with server, comprises to server sending customer information and Customer Location information;
The second terminal is used by the commission merchant, is used for carrying out alternately with server, comprises to the information of server transmission expression ship directive with to server Sending Payments information, comprising service identification;
Third terminal is used by the storekeeper, is used for carrying out alternately with server, comprises to server sending the successful information of delivery;
The 4th terminal is used by the support staff;
Server, be used for according to Customer Location information inquiry the first database, obtain commission merchant's information that agent location information and Customer Location information are complementary, this server is also according to Customer Location information inquiry the second database, support staff's information that supported personnel positions information and Customer Location information are complementary, this server generates a new service identification, and with this service identification, client user, the commission merchant of inquiry gained, be kept in the 3rd database with the support staff's who inquires about gained corresponding relation, this server sends support staff's information of customer information and inquiry gained to employed the second terminal of commission merchant, this server sends the information of expression ship directive to the employed third terminal of storekeeper, this server is inquired about the 3rd database according to the service identification in the payment information, and sends the message that expression pays commissions to employed the 4th terminal of support staff of inquiry gained.
8. information interaction system according to claim 7, it is characterized in that, described client user is business personnel user, described server also is used for inquiring about the 3rd database according to the service identification of payment information, and sends the message that expression pays commissions to the employed first terminal of business personnel user of inquiry gained.
9. information interaction system according to claim 7 is characterized in that, on described first terminal, the second terminal, third terminal or the 4th terminal camera is arranged;
Described terminal also is used for obtaining operating personnel's head portrait by the camera on this terminal when triggering predefined operation, is transferred to server;
Described server is also compared for the head portrait that will receive and operating personnel's head portrait of server pre-save, allows the current operation of this terminal if similarity surpasses predetermined threshold, otherwise suspends the current operation of this terminal.
10. information interaction system according to claim 7 is characterized in that,
Described information interaction system also comprises the 4th database, the corresponding relation of wherein pre-stored IP address number section and geographic area;
When described server also uses the second terminal to sign in to server for every subagent, IP address lookup the 4th database according to the second terminal obtains this current region of the second terminal, if this second terminal has M time in recently N login be at the same area, then should the zone as this agential agent location information, when using the 4th terminal to sign in to server with each support staff, IP address lookup the 4th database according to the 4th terminal obtains the current region of the 4th terminal, if the 4th terminal has M time in logining for N time recently be at the same area, then should the zone as support staff's positional information of this support staff.
11. information interaction system according to claim 7 is characterized in that, the employed first terminal of described client user also is used for sending agential evaluation information to server;
Described server also is used for preserving this client user to this agential evaluation information, if server inquires commission merchant's information that agent location information and Customer Location information is complementary during according to Customer Location information inquiry the first database the record of one or more is arranged, then therefrom select this client user to estimate best commission merchant.
12. information interaction system according to claim 7 is characterized in that,
Described information interaction system also comprises the 5th database, comprising the corresponding relation of warehouse information and warehouse location information, comprises storekeeper's information in the warehouse information;
Described server also is used for according to Customer Location information inquiry the 5th database, obtain the warehouse information of warehouse location information and Customer Location information matches, this server generates a new service identification, and the corresponding relation in the warehouse of the support staff of the commission merchant of this service identification, client user, inquiry gained, inquiry gained and inquiry gained is kept at the 3rd database.
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Denomination of invention: Information interaction method and system based on computer system Effective date of registration: 20200512 Granted publication date: 20170208 Pledgee: Anxin Agricultural Insurance Co., Ltd. Shanghai Minhang Branch Company Pledgor: Shanghai Hongyan Returnable Transit Packagings Co.,Ltd. Registration number: Y2020310000012 |