CN103295168A - Intelligent service device of hotel and method for applying device to services - Google Patents
Intelligent service device of hotel and method for applying device to services Download PDFInfo
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- CN103295168A CN103295168A CN2013101805338A CN201310180533A CN103295168A CN 103295168 A CN103295168 A CN 103295168A CN 2013101805338 A CN2013101805338 A CN 2013101805338A CN 201310180533 A CN201310180533 A CN 201310180533A CN 103295168 A CN103295168 A CN 103295168A
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Abstract
The invention discloses an intelligent service device of a hotel and a method for applying the device to services. The method includes that after a client reserves rooms by the aid of a remote interactive room reservation terminal and/or a self-service interactive room reservation terminal, a two-dimensional code generator generates a unique two-dimensional code, the client utilizes a mobile phone to receive or scan two-dimensional code information generated by the two-dimensional code generator or the two-dimensional code information generated by the two-dimensional code generator is printed, two-dimensional code scanners are arranged at various service providing positions of the hotel, the client only needs to align the two-dimensional code in the mobile phone or the printed two-dimensional code to a certain two-dimensional code scanner at the corresponding service providing position when needing a certain service of the hotel, the certain two-dimensional code scanner scans the two-dimensional code in the mobile phone or the printed two-dimensional code, a terminal controller verifies scanned two-dimensional code information scanned by the certain two-dimensional code scanner and the two-dimensional code information generated by the two-dimensional code generator, in other words, an identity of the client is judged, and the service can be provided to the client. The intelligent service device and the method have the advantages that large quantities of front-desk service staff can be saved for the hotel, the labor cost of the hotel is reduced, the intelligent service device and the method bring great convenience for the client to reserve the rooms, select the rooms, dine, park vehicles and the like, high intelligence and automation of the guest services are realized, the user experience is improved, and the privacy of guests is protected.
Description
Technical field
The present invention relates to hotel's dress system, specially refer to hotel's intelligence service device and method.
Background technology
In hotel industry, the foreground service has irreplaceable effect, and personnel amount is numerous, be one bigger in hotel's recruitment cost, and foreground personnel's quality directly has influence on the guest to the impression in hotel at present.In case the guest that need stay at an inn increases, then the work on foreground is too busy, causes the part guest to can not get serving timely, tends to cause bad influence to the hotel.And at ordinary times the volume of the flow of passengers little the time, the foreground personnel can not reduce again, have been unfavorable for that the hotel reduces the recruitment cost.
Sometimes the guest has than higher requirement its privacy, books rooms in the foreground, checks out to a certain extent easily to causing the leakage of guest's privacy.
Because the CUSTOM HOUSE HOTEL in hotel repeats repeatedly to utilize, this just needs the guest to return CUSTOM HOUSE HOTEL to the foreground when checking out, and treats that waiter checks behind the room return of down payment again, and this has the wait process of a time, but for the guest, this stand-by period is unnecessary fully.Therefore if CUSTOM HOUSE HOTEL is made disposablely, just saved this link, saved guest's time.
During general hotel books rooms, rely on the content in the brochure that the guest room inner facility is understood mostly, the guest can not independently select to be unfavorable for improving user's experience between institute's house.
Summary of the invention
The objective of the invention is; a kind of convenient to operation, hotel service solution that secret protection is good is provided; select the room, book rooms from the guest; a series of processes such as CUSTOM HOUSE HOTEL are printed in authentication to payment; realize networking, intellectuality and self-serviceization of overall process; thereby reached saving hotel cost of labor, improved the purpose that guest's privacy was experienced and protected to guest's house.
Purpose of the present invention is achieved through the following technical solutions:
A kind of hotel intelligence service unit comprises that book rooms terminal and/or the self-service terminal of booking rooms alternately, two-dimension code of remote interaction generates machine, two-dimension code scanning machine, terminal control unit; Book rooms terminal, the self-service terminal of booking rooms alternately of described remote interaction is connected by wireless or cable network with two-dimension code generation machine, two-dimension code generates machine, the two-dimension code scanning machine is connected by wireless or cable network with terminal control unit respectively, and the two-dimension code scanning machine is installed on the door and/or on the automatic vending machine and/or parking lot is located and/or cafeteria locates and/or the hotel can provide service center; Book rooms terminal and/or the self-service terminal of booking rooms alternately of remote interaction accepted to book rooms and transferred to two-dimension code by wireless or cable network after the information and generate machine, generate two-dimension code after the two-dimension code generation machine reception information, and transfer to remote interaction book rooms terminal or the self-service terminal of booking rooms alternately, and terminal control unit by wireless or cable network; Described two-dimension code scanning function scans the two-dimension code figure that has generated, and transfers to terminal control unit by wireless or cable network.
Further, intelligent service unit also comprises the automatic charging terminal, and automatic charging terminal and terminal control unit are by wired or wireless network connection.
Further, intelligent service unit also comprises the drive unit of unblanking, and unblank drive unit and terminal control unit are by wired or wireless network connection, and the drive unit of unblanking can open or cut out door lock under the control of terminal control unit.
Further, the intelligence service unit also comprises the picking drive unit, the picking drive unit is arranged on the automatic vending machine, and picking drive unit and terminal control unit are by wired or wireless network connection, and the picking drive unit can automatic picking under the control of terminal control unit.
Further, described wireless network refers to WRAN, bluetooth, wifi, 2G, 3G etc.
Use the method for a kind of hotel intelligence service unit, may further comprise the steps:
A, land book rooms terminal or enter the self-service terminal of booking rooms alternately with manually-operated of remote interaction by network/cell phone software, select the hotel in book rooms terminal or the self-service terminal of booking rooms alternately of remote interaction, floor, the room, towards, move in parameters such as time, two-dimension code generation machine generates the two-dimension code of booking rooms in advance after the input I.D. relevant information, or import the I.D. relevant information and generate the two-dimension code of booking rooms by Net silver or alternate manner payment back two-dimension code generation machine, two-dimension code generates machine with the 2 D code information entry terminal controller that generates, to book rooms in advance simultaneously two-dimension code and/or the two-dimension code of booking rooms is shown in remote interaction book rooms terminal or the self-service terminal of booking rooms alternately, and the client can be with mobile telephone scanning book rooms two-dimension code and the two-dimension code of booking rooms, or with lines or clamp book rooms in advance two-dimension code and the two-dimension code of booking rooms, or be sent on client's mobile phone by will book rooms in advance two-dimension code and the two-dimension code of booking rooms of mobile network;
B, client are provided with the place of two-dimension code scanning machine in the hotel, only need in the mobile phone or lines or clamp two-dimension code aim at the two-dimension code scanning machine, after the scanning of two-dimension code scanning machine information is sent to terminal control unit, terminal control unit is checked the information of two-dimension code scanning machine and the two transmission of two-dimension code generation machine, if consistent terminal control unit sends instruction, the hotel service personnel begin to provide service for the client, or start the drive unit of unblanking, or start the picking drive unit, begin manual message accounting simultaneously or start the automatic charging terminal;
C, when the client checks out, client's 2 D code information that the total platform of big service shows in the mobile phone or prints in the hotel after the scanning cross-check information of total platform two-dimension code scanning machine, is served total platform and is shown Message Record artificial or automatic charging terminal record.
All right, in described b step, the client can also utilize the 2 D code information in the own mobile phone to send little letter or information to the total platform of hotel service, calls out the service that oneself needs, serve after total platform checks two-dimension code letter by terminal control unit, command service provides service for the client.
The advantage of name of the present invention is, the client utilizes remote interaction book rooms terminal and/or the self-service terminal of booking rooms alternately, after booking down the room, the two-dimension code that two-dimension code generation machine generates is unique, the client utilizes mobile phone to receive or scanning or the 2 D code information of printing two-dimension code generation machine generation, the two-dimension code scanning machine can be arranged at the hotel each position of service is provided, when the client needs a certain service in hotel, only need with in the mobile phone or the two-dimension code on paper slip or the clamp aim at the two-dimension code scanning machine, allow it scan, the 2 D code information that with two-dimension code generation machine generate of terminal control unit by checking two-dimension code scanning machine scanning, judge client identity authentication exactly, and by artificial or intelligent for the client provides service, the more original service system of its process increases substantially work efficiency.
Two-dimension code can be accomplished disposablely as CUSTOM HOUSE HOTEL therewith, for the client of charges paid, can accomplish to exempt to check out.Can realize unmanned, long-range booking rooms in the process of booking rooms, greatly protect guest's privacy, improve guest user experience.
Description of drawings
Be described further below in conjunction with drawings and Examples.
Fig. 1 is apparatus of the present invention structural representations.
Fig. 2 is the logical flow chart of apparatus of the present invention.
As shown in Figure 1, a kind of hotel intelligence service unit comprises that book rooms terminal 1 and/or the self-service terminal 2 of booking rooms alternately, two-dimension code of remote interaction generates machine 3, two-dimension code scanning machine 4, terminal control unit 5, automatic charging terminal 6, the drive unit 7 of unblanking, picking drive unit 8; Book rooms terminal 1, self-service book rooms alternately terminal 2 and two-dimension code of remote interaction generates machine 3 and is connected by wireless or cable network, and two-dimension code generation machine 3, two-dimension code scanning machine 4 are connected with network or the cable network of terminal control unit 5 by one or more combination of WRAN, bluetooth, wifi, 2G, 3G respectively; Book rooms terminal 1 and/or the self-service terminal 2 of booking rooms alternately of remote interaction accepted to transfer to two-dimension code by wireless or cable network after the information of booking rooms and generated machine 3, two-dimension code generates two-dimension code after generating machine 3 reception information, and the network of one or more combination by WRAN, bluetooth, wifi, 2G, 3G or cable network transfer to remote interaction book rooms terminal 1 or the self-service terminal 2 of booking rooms alternately, and terminal control unit 5; Described two-dimension code scanning machine 4 can scan the two-dimension code figure that has generated, and transfers to terminal control unit 5 by wireless or cable network, two-dimension code scanning machine 4 is installed on the door, on the automatic vending machine, place, parking lot, cafeteria place, the total platform of hotel service etc.; Automatic charging terminal 6 is connected with network or the cable network of terminal control unit 5 by one or more combination of WRAN, bluetooth, wifi, 2G, 3G; The drive unit 7 of unblanking is connected with terminal control unit 5, and the drive unit 7 of unblanking can open or cut out door lock under the control of terminal control unit 5; Picking drive unit 8 is arranged on the automatic vending machine, picking drive unit 8 is connected with network or the cable network of terminal control unit 5 by one or more combination of WRAN, bluetooth, wifi, 2G, 3G, and picking drive unit 8 can automatic picking under the control of terminal control unit 5.
A kind of hotel's intelligence service method of utilizing, the following steps of specifically booking rooms:
A, remote interaction book rooms terminal 1 be arranged at the website or
Cell phone software, the self-service terminal 2 of booking rooms alternately be arranged at the hotel lobby or
The parking lot orPlace such as railway station or airport, land book rooms terminal 1 or enter the self-service terminal 2 of booking rooms alternately with manually-operated of remote interaction by internet or cell phone software, select hotels in book rooms terminal 1 or the self-service terminal 2 of booking rooms alternately of remote interaction, floor, the room, towards, and move in time parameter, input handset number and I.D. relevant information, two-dimension code generates machine 3 and generates the two-dimension code of booking rooms in advance, or import the I.D. relevant information and generate the two-dimension code of booking rooms by Net silver or alternate manner payment back two-dimension code generation machine 3, two-dimension code generates machine 3 with the 2 D code information entry terminal controller 5 that generates, to book rooms in advance simultaneously two-dimension code and/or the two-dimension code of booking rooms is shown in remote interaction book rooms terminal 1 or the self-service terminal 2 of booking rooms alternately, and the client can be with mobile telephone scanning book rooms in advance two-dimension code and the two-dimension code of booking rooms, or print book rooms in advance two-dimension code and the two-dimension code of booking rooms with paper slip or clamp, or be sent on client's mobile phone by will book rooms in advance two-dimension code and/or the two-dimension code of booking rooms of mobile network;
B, the client is provided with the place of two-dimension code scanning machine 4 in the hotel, will in the mobile phone or the two-dimension code that prints aim at two-dimension code scanning machine 4, after 4 scannings of two-dimension code scanning machine information is sent to terminal control unit 5, terminal control unit 5 is checked the information of two-dimension code scanning machine 4 and 3 the two transmission of two-dimension code generation machine, if information unanimity, terminal control unit 5 sends instruction, the hotel service personnel begin to provide service for the client, serving the people in cafeteria allows the client enter dining room consumption, allowing the client enter the parking lot parking lot customer service affair personnel stops, start the drive unit 7 of unblanking at gate, guest room terminal control unit 5 and open door, start picking drive unit 8 at automatic vending machine terminal control unit 5 and take out the selected goods of client, start automatic charging terminal 6 record client consumption condition simultaneously; The client can also utilize the 2 D code information in the own mobile phone to send little letter or information to the total platform of hotel service, call out the service that oneself needs, serve after total platform checks two-dimension code letter by terminal control unit, command service person or intelligent service system provide service for the client;
C, when the client checks out, client's 2 D code information that the total platform of big service shows in the mobile phone or prints in the hotel after the scanning cross-check information of total platform two-dimension code scanning machine 4, is served the Message Record that total platform shows automatic charging terminal 6 records.
Claims (7)
1. hotel intelligence service unit is characterized in that: described intelligent service unit comprises that book rooms terminal (1) and/or the self-service terminal (2) of booking rooms alternately, two-dimension code of remote interaction generates machine (3), two-dimension code scanning machine (4), terminal control unit (5); Book rooms terminal (1), self-service book rooms alternately terminal (2) and two-dimension code of described remote interaction generates machine (3) and is connected by wireless or cable network, two-dimension code generates machine (3), two-dimension code scanning machine (4) is connected by wireless or cable network with terminal control unit (5) respectively, and two-dimension code scanning machine (4) is installed on the door and/or on the automatic vending machine and/or parking lot is located and/or cafeteria locates and/or the hotel can provide service center; Book rooms terminal (1) and/or the self-service terminal (2) of booking rooms alternately of remote interaction accepted to book rooms and transferred to two-dimension code by wireless or cable network after the information and generate machine (3), two-dimension code generates two-dimension code after generating machine (3) reception information, and transfers to remote interaction book rooms terminal (1) or the self-service terminal (2) of booking rooms alternately, and terminal control unit (5) by wireless or cable network; Described two-dimension code scanning machine (4) can scan the two-dimension code figure that has generated, and transfers to terminal control unit (5) by wireless or cable network.
2. according to the described a kind of hotel of claim 1 intelligence service unit, it is characterized in that: described intelligent service unit also comprises automatic charging terminal (6), and described automatic charging terminal (6) and terminal control unit (5) are by wired or wireless network connection.
3. according to the described a kind of hotel of claim 1 intelligence service unit, it is characterized in that: described intelligent service unit also comprises the drive unit of unblanking (7), unblank drive unit (7) and terminal control unit (5) by wired or wireless network connection, and the drive unit of unblanking (7) can open or cut out door lock under the control of terminal control unit (5).
4. according to the described a kind of hotel of claim 1 intelligence service unit, it is characterized in that: described intelligent service unit also comprises picking drive unit (8), picking drive unit (8) is arranged on the automatic vending machine, picking drive unit (8) and terminal control unit (5) are by wired or wireless network connection, and picking drive unit (8) can automatic picking under the control of terminal control unit (5).
5. want 1 described a kind of hotel intelligence service unit according to right, it is characterized in that: described wireless network refers to the network of one or more combination of WRAN, bluetooth, wifi, 2G, 3G, 4G.
6. method of using the described a kind of hotel of one of claim 1-5 intelligence service unit may further comprise the steps:
A, land book rooms terminal (1) or enter the self-service terminal (2) of booking rooms alternately with manually-operated of remote interaction by network/cell phone software, select the hotel in book rooms terminal (1) or the self-service terminal (2) of booking rooms alternately of remote interaction, floor, the room, towards, move in parameters such as time, two-dimension code generates machine (3) and generates the two-dimension code of booking rooms in advance after the input I.D. relevant information, or input I.D. relevant information also generates the two-dimension code of booking rooms by Net silver or alternate manner payment back two-dimension code generation machine (3), two-dimension code generates machine (3) with the 2 D code information entry terminal controller (5) that generates, to book rooms in advance simultaneously two-dimension code and/or the two-dimension code of booking rooms is shown in remote interaction book rooms terminal (1) or the self-service terminal (2) of booking rooms alternately, the client can be with mobile telephone scanning book rooms in advance two-dimension code and the two-dimension code of booking rooms, or the two-dimension code of booking rooms is in advance printed on paper slip or the clamp with the two-dimension code of booking rooms, or be sent on client's mobile phone by will book rooms in advance two-dimension code and the two-dimension code of booking rooms of mobile network;
B, the client is provided with the place of two-dimension code scanning machine (4) in the hotel, will in the mobile phone or the two-dimension code that prints aim at two-dimension code scanning machine (4), after two-dimension code scanning machine (4) scanning information is sent to terminal control unit (5), terminal control unit (5) is checked the information of two-dimension code scanning machine (4) and the two transmission of two-dimension code generation machine (3), if information unanimity, terminal control unit (5) sends instruction, the hotel service personnel begin to provide service for the client, or start the drive unit (7) of unblanking, or start picking drive unit (8), begin manual message accounting simultaneously or start automatic charging terminal (6);
C, when the client checks out, client's 2 D code information that the total platform of big service shows in the mobile phone or prints in the hotel after the scanning cross-check information of total platform two-dimension code scanning machine (4), is served total platform and is shown Message Record artificial or automatic charging terminal (6) record.
7. the method for a kind of hotel according to claim 5 intelligence service unit, further comprising the steps of:
In described b step, the client can also utilize the 2 D code information in the own mobile phone to send little letter or information to the total platform of hotel service, call out the service that oneself needs, serve after total platform checks two-dimension code and believe by terminal control unit (5), command service provides service for the client.
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