CN103138980A - Equipment failure feed-back system and method - Google Patents
Equipment failure feed-back system and method Download PDFInfo
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Abstract
The invention discloses an equipment failure feed-back system, and relates to the technical field of home networks. The equipment failure feed-back system comprises a failure collector, a failure collecting auxiliary device and a failure server, wherein the failure collecting auxiliary device and the failure server are respectively connected with the failure collector. The failure collecting auxiliary device is used for collecting operation information of a device which is connected with the failure collecting auxiliary device, and sending the operation information to the failure collector. The failure collector is used for sending the received operation information and the failure information which is sent by the device to the failure server. The failure server is used for feeding back the failure information to a product client end to be processed, and meanwhile judging whether the device is in an abnormal state according to the operation information, if yes, the operation information is sent to the product client end to be processed by being used as abnormal information. The invention further discloses an equipment failure feed-back method. The equipment failure feed-back system and the method achieve failure detection and forecast to intelligence devices and non intelligence devices.
Description
Technical field
The present invention relates to home network maintenance technology field, particularly a kind of equipment fault reponse system and method.
Background technology
In recent years, the popularity of various household electrical appliances improves day by day, from the three-major-items of original TV, refrigerator, washing machine, and water heater, air-conditioning, wine cabinet etc. by now, even the intelligent appliances such as electrically driven curtain, SmartMovie, intelligent terminal have been used by some family.
Along with increasing of the value volume and range of product of household electrical appliances, the fault of household electrical appliances is also frequent appearance, therefore, the household electrical appliances that the user possibly can't in time find breaks down, such as user's out on tours, household electrical appliances break down and can't in time report for repairment, or the low household electrical appliances of some utilization rates break down, and the user also can't in time find.Although some household electrical appliances fault detect and reponse systems are arranged in prior art, be all to be detected then to send to failed server by home network and carry out relevant treatment after household electrical appliances break down, obviously said system can only be fed back after breaking down.The system of minority can note abnormalities according to the running environment (as: power, voltage) of household electrical appliances (non-fault) is also arranged in addition, but these household electrical appliances must be the intelligent appliances that detects with operation information, can not general be applicable to various household electrical appliances or miscellaneous equipment.
Summary of the invention
The technical problem that (one) will solve
The technical problem to be solved in the present invention is: how to realize simultaneously smart machine and unintelligent device fault detect and prediction.
(2) technical scheme
For solving the problems of the technologies described above, the invention provides a kind of equipment fault reponse system, comprising: fault gatherer, the fault that is connected respectively with described fault gatherer are collected servicing unit and failed server,
Described fault is collected the operation information that servicing unit is used for collecting the equipment that is attached thereto, and described operation information is sent to described fault gatherer;
Described fault gatherer is used for the fault message that the described operation information that will receive and equipment sends and sends to described failed server;
Described failed server is used for that described fault message is fed back to the product client and processes, simultaneously whether be in abnormality according to described operation information judgment device, if be in abnormality, described operation information sent to described product client as abnormal information process.
Wherein, described fault gatherer also is used for the described fault collection of regularly inquiry servicing unit to obtain described operation information.
Wherein, described failed server comprises the database memory module of the standard operation information that compares for storage and described operation information, and wherein the data of storage comprise: the dependence between the various performance index canonical parameters of equipment, the anomaly analysis logic rules corresponding with described parameter and equipment.
Wherein, described failed server also is used for judging according to the dependence between equipment the fault of the equipment with dependence, when receiving by the fault message of the equipment of dependence, conclude the dependence device fails according to the fault message of the equipment of dependence, otherwise conclude that dependence equipment does not break down.
Wherein, described fault gatherer comprises the database memory module of the standard operation information of the equipment that is connected with described fault gatherer for storage, and wherein the data of storage comprise: the dependence between the various performance index canonical parameters of equipment, the anomaly analysis logic rules corresponding with described parameter and equipment.
Wherein, described fault gatherer also is used for whether being in abnormality according to described operation information and standard operation information judgment device, if be in abnormality, described operation information is sent to described failed server as abnormal information.
Wherein, comprise that also the fault that connects described failed server gathers storage server, be used for described fault message and operation information are gathered the described product client query of rear confession.
The present invention also provides a kind of equipment fault feedback method, comprises the following steps:
S1: the operation information of the fault message of collecting device and equipment operation;
S2: process described fault message, and the standard operation information of described operation information and equipment is compared, whether judgment device is in abnormality, if be in abnormality, carry out corresponding abnormality processing, described standard operation information comprises: the dependence between the various performance index canonical parameters of equipment, the anomaly analysis logic rules corresponding with described parameter and equipment.
Wherein, in described step S1, the mode of the described fault message of collection is that the equipment with self-checking function sends to the fault that detects the equipment of collecting fault; Collect the mode of described operation information and collect to obtain described operation information or regularly to receive described fault the data that servicing unit is uploaded for regularly inquiry and the fault collection servicing unit of equipment connection.
Wherein, also comprise step between described step S1 and S2: judgement has the fault of the equipment of dependence according to the dependence between equipment, when receiving by the fault message of the equipment of dependence, conclude the dependence device fails according to the fault message of the equipment of dependence, otherwise conclude that dependence equipment does not break down.
(3) beneficial effect
The present invention collects the operation information of servicing unit collecting device by fault, and concludes by operation information whether equipment is abnormal, thereby has realized smart machine and unintelligent device fault detect and prediction.
Description of drawings
Fig. 1 is a kind of equipment fault reponse system structural representation of the embodiment of the present invention;
Fig. 2 is equipment fault reponse system in Fig. 1 and the connection diagram of equipment and product client;
Fig. 3 is a kind of equipment fault feedback method flow chart of the embodiment of the present invention.
Embodiment
Below in conjunction with drawings and Examples, the specific embodiment of the present invention is described in further detail.Following examples are used for explanation the present invention, but are not used for limiting the scope of the invention.
As shown in Figure 1, be equipment fault reponse system structural representation of the present invention, this equipment fault reponse system comprises: fault gatherer, the fault that is connected respectively with the fault gatherer are collected servicing unit and failed server.As shown in Figure 2, the schematic diagram that is connected with the product client for this system and equipment to be monitored (as: household electrical appliances).Illustrate the present invention as an example of household electrical appliances example.
Fault is collected the operation information that servicing unit is used for collecting the equipment operation that is attached thereto, and operation information is sent to the fault gatherer.For the equipment that does not have automatic fault to detect, as traditional household electrical appliances, need to is connected this fault and collects servicing unit connection.Fault is collected servicing unit can connect one or more traditional home appliance, monitor and record the operation information of these equipment operations, operation information mainly comprises running status (as: rated speed of the fan of air-conditioner outdoor unit) and the running environment information (as: voltage power during operation etc.) of equipment.
Fault is collected servicing unit and is mainly contained two classes, one class is the operation information monitoring equipment, another kind of more special, some household electrical appliances have the self check interface (to note, it is the self check interface, be not self check fault initiatively), need extras to detect, and this extra equipment regard that also fault collects servicing unit as.
For the first kind, having the socket of voltage measurement function and the socket of power measurement function is exactly the equipment that typically detects household electrical appliances running environment, Temperature Detector for another example, because some household electrical appliances has requirement to temperature when starting, if temperature is too low or the too high household electrical appliances that all can cause can't start or other fault, these useful reference informations all can be recorded.
For Equations of The Second Kind, some household electrical appliances provides the detection interface, such as the tachometric survey of fan of outdoor unit of air conditioner, and the debug module of computer main board, these equipment are not the assemblies of household electrical appliances standard configuration, just use to maintenance personal's Site Detection.
Have the automatic household electrical appliances that detect of fault and directly connect the fault gatherer, when breaking down, this fault message is sent to the fault gatherer.Fault gatherer also each fault of being attached thereto of regularly inquiry is collected servicing unit obtaining the operation information of traditional home appliance, and fault message and operation information are sent to failed server.The fault gatherer can be the equipment with storage and communication capacity, as computer.
Failed server mainly contains the function of two aspects:
1, store and analyze operation information and fault message.The failed storage server comprises: the database memory module that is used for storing the standard operation information that compares with operation information, wherein the data of storage comprise: the various performance index canonical parameters of equipment, the anomaly analysis logic rules corresponding with parameter and the dependence between equipment, this database memory module is a knowledge base, and be can self-teaching knowledge base, can be by the various performance index standard parameter value that the study of historical data is updated the equipment automatically, anomaly analysis logic rules and the equipment dependence corresponding with parameter.
The failed storage server is according to comparing of recording in the running status of household electrical appliances and running environment Information and knowledge storehouse, thus the prediction contingent fault of household electrical appliances or the out of order reason of auxiliary judgment, and obviously this storehouse has expandability.
For example: the public socket of model A refrigerator and model B refrigerator is arranged, the operating voltage of model A refrigerator is between 110V～220V, and the operating voltage of model B refrigerator is between 200V～220V, to deposit in these information in knowledge base, when if the voltage measurement socket reports voltage data for a long time for the 180V left and right, server will be labeled as " operation exception " according to the information judgement refrigerator B of knowledge base, personnel can obtain these information from client after sale, thereby process according to actual conditions, such as the user that tells by telephone checks whether socket has problem.
Be according to household electrical appliances essential information, running environment, the running status collected to operation information analysis, come these data analysis according to certain logic rules, these logic rules are also the contents that knowledge base will be stored.
These logic rules comprise:
Heuristics, such as some household electrical appliances is equipped with radiator fan, being reduced to of rotating speed of heat radiation indicates that to a certain degree the motor part is aging, (just impact simultaneously runs well the equipment that affects, but can also use), but the household electrical appliances of different model are different to the index that rotation speed of the fan requires, 200 turn such as being reduced to through test A model rotating speed/will affect the machine normal operation during S, the Type B rotating speed is reduced to and 300 turns/will affect during S the normal operation of machine, these contents can be recorded in knowledge base, obviously comparing by the rotating speed in actual speed and knowledge base the fan that can know which machine needs to upgrade, even these household electrical appliances can also move at present
the performance index of hardware, such as the rated power (normal power scope) of some power supply A is 200W, (but the short time is in this scope to peak power, but can not long-play) be 300W, supposing can stable being operated between 200W～300W in continuous 5 minutes through this power supply of test, the power consumption information exchange of power supply is crossed auxiliary equipment and is passed to server, if server obtained data in continuous 5 minutes all higher than 200W (if obviously can directly think fault higher than 300W), server just can assert that this equipment is to be in labile state so, both abnormalities, and " model a-power supply ", " specified 200W ", " the highest 300W " and " can be operated between 200W～300W in continuous 5 minutes " these " knowledge " all needs to store in knowledge base, server will judge whether normal operation of household electrical appliances according to these " knowledge "
The reasoning from logic of equipment room dependence, here a simple abstract says, household electrical appliances A and household electrical appliances B are arranged, self-test capability is arranged and fault can be fed back to the fault collecting device, the precondition of the normal operation of A is normally operation of B, and this " knowledge " is deposited in knowledge base, if server is received B and is broken down, certainly can receive that also A breaks down, server should be ignored the fault message of A in the case, only can think that just the fault message of A is useful after B is normal.
Obviously knowledge base not merely can be predicted imminent fault, analyzes in addition existing failure cause.
2, the fault message after analyzing and have abnormal operation information feeds back to the product client and uses, to process accordingly.
Although server has mass memory and high performance operational capability, this also is confined to only use on server.Preferably, also can store some basic data that are used for the operation information analysis to judge extremely for the fault gatherer of handling property lower (with respect to failed server), namely can alleviate like this workload of server.If be judged as extremely, directly certain operation information is sent to failed server as abnormal information, failed server just no longer needs judgement, directly this abnormal information is fed back to the product client and uses.
Failed storage can have multistage, in actual applications, such as having a failed storage server, residential quarter A is used for specially storing the fault message of this residential quarter, all similar residential quarter B, C, D..... residential quarter, the whole nation all can report fault message and be aggregated into manufacturer after sale on the server of general headquarters by network, so not only can United Dispatching after sale but also can conveniently gather fault message.
For the concrete form of fault message, can use the XML descriptive language to be described, several important data are wherein arranged:
Com: trade name;
Type: household electrical appliances classification;
Model: model;
Version: version;
SerialID: sequence number;
FailureSN: fault numbering;
FailureDES: fault text description;
Sender: the fault message person of sending.
Obviously, the inside has the identity of household electrical appliances to describe and fault message is described, and can expand as required corresponding content, has been very ripe technology in existing home network about concrete form and the host-host protocol of fault message, herein Ao Shu no longer.
The present invention also provides a kind of equipment fault feedback method, as shown in Figure 3, comprising:
Step S301, the operation information of the fault message of collecting device and equipment operation.Specifically can adopt the fault gatherer of said system to collect.
Step S302, handling failure information, and the standard operation information of operation information and equipment is compared, whether judgment device is in abnormality, if be in abnormality, carry out corresponding abnormality processing, concrete judgment mode is the same with judgment mode in said system.The standard operation information comprises: the various performance index canonical parameters of equipment, the anomaly analysis logic rules corresponding with parameter and the dependence between equipment.
Wherein, in step S301, the mode of collection fault message is that the equipment with self-checking function sends to the fault that detects the equipment of collecting fault; The mode of collecting operation information is that regularly inquiry is collected servicing unit to obtain operation information or regularly to receive the data that fault collection servicing unit is uploaded with the fault of equipment connection.
For the equipment with relation of interdependence, also comprise step between step S301 and S302: judgement has the fault of the equipment of dependence according to the dependence between equipment, when receiving by the fault message of the equipment of dependence, conclude the dependence device fails according to the fault message of the equipment of dependence, otherwise conclude that dependence equipment does not break down.Concrete judgment mode is the same with judgment mode in said system.
System and method of the present invention can be widely used in malfunction monitoring and the early warning of smart machine (as: intelligent appliance) and unintelligent device (traditional home appliance), has improved the after-sale service quality.
Above execution mode only is used for explanation the present invention; and be not limitation of the present invention; the those of ordinary skill in relevant technologies field; without departing from the spirit and scope of the present invention; can also make a variety of changes and modification; therefore all technical schemes that are equal to also belong to category of the present invention, and scope of patent protection of the present invention should be defined by the claims.
Claims (10)
1. an equipment fault reponse system, is characterized in that, comprising: fault gatherer, the fault that is connected respectively with described fault gatherer are collected servicing unit and failed server,
Described fault is collected the operation information that servicing unit is used for collecting the equipment that is attached thereto, and described operation information is sent to described fault gatherer;
Described fault gatherer is used for the fault message that the described operation information that will receive and equipment sends and sends to described failed server;
Described failed server is used for that described fault message is fed back to the product client and processes, simultaneously whether be in abnormality according to described operation information judgment device, if be in abnormality, described operation information sent to described product client as abnormal information process.
2. equipment fault reponse system as claimed in claim 1, is characterized in that, described fault gatherer also is used for the described fault collection of regularly inquiry servicing unit to obtain described operation information.
3. equipment fault reponse system as claimed in claim 1, it is characterized in that, described failed server comprises the database memory module of the standard operation information that compares for storage and described operation information, and wherein the data of storage comprise: the dependence between the various performance index canonical parameters of equipment, the anomaly analysis logic rules corresponding with described parameter and equipment.
4. equipment fault reponse system as claimed in claim 3, it is characterized in that, described failed server also is used for judging according to the dependence between equipment the fault of the equipment with dependence, when receiving by the fault message of the equipment of dependence, conclude the dependence device fails according to the fault message of the equipment of dependence, otherwise conclude that dependence equipment does not break down.
5. equipment fault reponse system as claimed in claim 1, it is characterized in that, described fault gatherer comprises the database memory module of the standard operation information of the equipment that is connected with described fault gatherer for storage, and wherein the data of storage comprise: the dependence between the various performance index canonical parameters of equipment, the anomaly analysis logic rules corresponding with described parameter and equipment.
6. equipment fault reponse system as claimed in claim 5, it is characterized in that, described fault gatherer also is used for whether being in abnormality according to described operation information and standard operation information judgment device, if be in abnormality, described operation information is sent to described failed server as abnormal information.
7. equipment fault reponse system as described in any one in claim 1～6, is characterized in that, comprises that also the fault that connects described failed server gathers storage server, is used for described fault message and operation information are gathered the described product client query of rear confession.
8. an equipment fault feedback method, is characterized in that, comprises the following steps:
S1: the operation information of the fault message of collecting device and equipment operation;
S2: process described fault message, and the standard operation information of described operation information and equipment is compared, whether judgment device is in abnormality, if be in abnormality, carry out corresponding abnormality processing, described standard operation information comprises: the dependence between the various performance index canonical parameters of equipment, the anomaly analysis logic rules corresponding with described parameter and equipment.
9. equipment fault feedback method as claimed in claim 8, is characterized in that, the mode of collecting described fault message in described step S1 is that the equipment with self-checking function sends to the fault that detects the equipment of collecting fault; Collect the mode of described operation information and collect to obtain described operation information or regularly to receive described fault the data that servicing unit is uploaded for regularly inquiry and the fault collection servicing unit of equipment connection.
10. equipment fault feedback method as claimed in claim 8 or 9, it is characterized in that, also comprise step between described step S1 and S2: judgement has the fault of the equipment of dependence according to the dependence between equipment, when receiving by the fault message of the equipment of dependence, conclude the dependence device fails according to the fault message of the equipment of dependence, otherwise conclude that dependence equipment does not break down.
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