CN103037116A - Alarm response system and alarm response method capable of continuing service after failure happens to alarm reception - Google Patents
Alarm response system and alarm response method capable of continuing service after failure happens to alarm reception Download PDFInfo
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- CN103037116A CN103037116A CN2012105301684A CN201210530168A CN103037116A CN 103037116 A CN103037116 A CN 103037116A CN 2012105301684 A CN2012105301684 A CN 2012105301684A CN 201210530168 A CN201210530168 A CN 201210530168A CN 103037116 A CN103037116 A CN 103037116A
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Abstract
The invention relates to an alarm response system and an alarm response method capable of continuing service after a failure happens to alarm reception, wherein the alarm response system comprises an alarm giving terminal, a telephone communication server, a primary alarm response device and an independent alarm response device. The telephone communication server is respectively connected with the alarm giving terminal, the primary alarm response device and the independent alarm response device through a telephone network, the primary alarm response device is connected with the independent alarm response device, the alarm giving terminal give a call to the primary alarm response device through the telephone communication server, but when the primary alarm response device breaks down, the telephone communication server transmits the call into the independent alarm response device, and then the independent alarm response device receives an external alarm and responds to the alarm. According to the alarm response system and the alarm response method capable of continuing the service after the failure happens to the alarm reception, after the primary alarm response device breaks down, the system can continue working, and has the advantages of being simple in structure, low in cost and the like.
Description
Technical field
The present invention relates to alarm and command system, more particularly, relate to and a kind ofly can continue alarm and command system and the method for service after breaking down receiving a crime report.
Background technology
In existing alarm and command system, the voice call of some Government and enterprise connects the center of dealing with emergencies and dangerous situations has the requirement alarm call to adopt " large concentrating " access module, so-called alarm call adopts " large concentrating " access module, namely under normal circumstances, alarm call enters the stored-program control exchange of general headquarters by 1 or many trunks, the stored-program control exchange dispatching telephone is attended a banquet to each.Thereby connect by the alarm and command system that general headquarters connect the center of dealing with emergencies and dangerous situations and to deal with emergencies and dangerous situations.When connecing when dealing with emergencies and dangerous situations personnel's off-hook, alarm and command system recording service begins to record, and meets simultaneously the personnel of dealing with emergencies and dangerous situations message is recorded to alarm and command system, carries out the various processing of dealing with emergencies and dangerous situations, such as the typing information of receiving a crime report, strength is sent in selection, and the system log (SYSLOG) alert is set out information etc. when setting out.These procedural informations of receiving a crime report all are saved in the relational database on backstage.If there is long-range branch unit, for unified management with save cost, general separate configurations stored-program control exchange not.But by pulling out one or more telephone wire, configure the mode that far-end is attended a banquet to the long-distance user.As shown in Figure 1.The personnel of dealing with emergencies and dangerous situations that connect of remote branch office utilize internal electrical phone network and computer network and process the business of dealing with emergencies and dangerous situations that connects by alarm and command system.It is identical that its processing procedure meets the personnel of dealing with emergencies and dangerous situations with general headquarters.But, such layout type also has certain defective, there is very strong dependence at the center of dealing with emergencies and dangerous situations that connects that is Government and enterprise to external environment condition, break down if power-off event, equipment deficiency or circuit occur, will cause alarm call to answer and cause the masses within one period blink, cannot report to the police.As: externally the circuit of telephone network access stored-program control exchange is out of order, stored-program control exchange itself is out of order, stored-program control exchange is transmitted to long-range circuit of attending a banquet and is out of order, in case above-mentioned several situations occur, all can cause and to receive a crime report and to deal with emergencies and dangerous situations.Failure problems for above-mentioned situation, existing solution has multiple, and wherein a kind of is exactly to adopt the dual-host backup mode, and namely general headquarters purchase two or many stored-program control exchanges, also configure stored-program control exchange in each branch, the system of back also adopts cluster and redundant fashion to arrange in pairs or groups.But this mode technical sophistication is difficult in maintenance, and the cost that drops into simultaneously is very high, also can carry out the higher requirements of proposition such as upgrade maintenance management to future.This need a kind of fairly simple, reliable, be subjected to external environment influence little, be fit to the alarm and command system of single or a small amount of situation of receiving a crime report.
Summary of the invention
The technical problem to be solved in the present invention is, for a plurality of stored-program control exchanges of the backup of prior art, input cost defective large, difficult in maintenance, provide simple in structure, a kind of cheaply and can continue alarm and command system and the method for service after breaking down receiving a crime report.
The technical solution adopted for the present invention to solve the technical problems is: construct and a kind ofly can continue the alarm and command system of service after breaking down receiving a crime report, comprise alarm terminal, telephone communication services device, originally connect the device of dealing with emergencies and dangerous situations, independently connect the device of dealing with emergencies and dangerous situations, described telephone communication services device by telephone network respectively with alarm terminal, originally connect the device of dealing with emergencies and dangerous situations, independently connect the device of dealing with emergencies and dangerous situations and be connected; The described original device of dealing with emergencies and dangerous situations that connects is connected with the described device of dealing with emergencies and dangerous situations that independently connects;
Described alarm terminal makes a call to the described original device of dealing with emergencies and dangerous situations that connects by the telephone communication services device, when described original when connecing the device of dealing with emergencies and dangerous situations and breaking down, described telephone communication services device will be called out access and independently connect the device of dealing with emergencies and dangerous situations, the described device reception external alert and dealing with emergencies and dangerous situations of dealing with emergencies and dangerous situations that independently connects.
Can continue after breaking down in the alarm and command system of service of the present invention receiving a crime report, the described device of dealing with emergencies and dangerous situations that independently connects comprises analog telephone and the computer that is connected with analog telephone; Described analog telephone is connected with the telephone communication services device by telephone network; Described computer comprises: processor, the state for detection of analog telephone that is connected with described processor also is used for the sound recorded book of recording, memory module, the first communication module that is used for the storage recording data, the second communication module that is connected with described the first communication module, what be connected with described the second communication module connects the module of dealing with emergencies and dangerous situations, connect the 3rd communication module, display module, the input module that the module of dealing with emergencies and dangerous situations is connected with described, described sound recorded book is connected with described analog telephone.
Can continue after breaking down in the alarm and command system of service of the present invention receiving a crime report, described computer also comprises with described and connects the Receive Alarm Dispatching logging modle that the module of dealing with emergencies and dangerous situations is connected.
Can continue after breaking down in the alarm and command system of service of the present invention receiving a crime report, described sound recorded book is connected with described analog telephone by telephone wire.
Can continue after breaking down in the alarm and command system of service of the present invention receiving a crime report, the state of described analog telephone comprises 4 kinds of states, is respectively: wait state, ringing condition, off-hook talking state, on-hook wait state.
Can continue after breaking down in the alarm and command system of service of the present invention receiving a crime report, the described original device of dealing with emergencies and dangerous situations that connects comprises stored-program control exchange, the computer telephone integration server, the communication server, database server, recording server, the seat computer that are connected by computer network with described stored-program control exchange, the agent phone that is connected by telephone link with described stored-program control exchange.
Can continue after breaking down in the alarm and command system of service of the present invention receiving a crime report, the described computer that independently connects the device of dealing with emergencies and dangerous situations is connected with the described original device of dealing with emergencies and dangerous situations that connects by the 3rd communication module, described connect independently that the device of dealing with emergencies and dangerous situations reads from the described original database server that connects the device of dealing with emergencies and dangerous situations can be for the resource base data of scheduling, and recording data uploaded in the recording server.
The present invention also constructs and a kind ofly can continue the method for dealing with emergencies and dangerous situations that connects of service after breaking down receiving a crime report, and uses above-mentioned can continue the alarm and command system of serving after breaking down receiving a crime report, and may further comprise the steps:
S1, alarm terminal make a call to the original device of dealing with emergencies and dangerous situations that connects by the telephone communication services device;
S2, when described original when connecing the device of dealing with emergencies and dangerous situations and haveing fault, described telephone communication services device will be called out access and independently connect the device of dealing with emergencies and dangerous situations;
S3, the described device of dealing with emergencies and dangerous situations that independently connects receive external alert and deal with emergencies and dangerous situations.
Can continue the connecing in the method for dealing with emergencies and dangerous situations of service after breaking down of the present invention receiving a crime report, described step S3 specifically comprises:
S31, the sound recorded book that independently connects the device of dealing with emergencies and dangerous situations detect the state of analog telephone, and when detecting analog telephone and be in wait state, processor is not carried out any action; When detecting analog telephone and be in ringing condition, execution in step S32; When detecting analog telephone and be in the off-hook talking state, execution in step S33; When detecting analog telephone and be in the on-hook wait state, execution in step S34;
S32, sound recorded book obtain the ALERTING message of analog telephone, and send this ALERTING message to processor, processor sends this ALERTING message to and connects the module of dealing with emergencies and dangerous situations by the first communication module and the second communication module, connect the module of dealing with emergencies and dangerous situations and show phone ringing icon and caller ID according to this ALERTING message control display module;
S33, processor control sound recorded book are recorded; At this moment, meet the operator that deals with emergencies and dangerous situations by the instruction of input module input reception, receive a crime report by connecing the module of dealing with emergencies and dangerous situations, the typing information of receiving a crime report, connecing the module of dealing with emergencies and dangerous situations reads from the original database server that connects the device of dealing with emergencies and dangerous situations by the 3rd communication module and sends strength, and the manpower and materials that can send of corresponding selection, form responding single; When responding is complete, by input module feedback responding result;
S34, processor control sound recorded book stops recording, and recording data is stored in the specified folder in the memory module.
Can continue the connecing in the method for dealing with emergencies and dangerous situations of service after breaking down of the present invention receiving a crime report, further comprising the steps of:
S35, the described device of dealing with emergencies and dangerous situations that independently connects are sent to the recording data in the memory module in the recording server by the 3rd communication module, and accordingly the recording data in the memory module are deleted.
Implement of the present inventionly can continue alarm and command system and the method for service after breaking down receiving a crime report, have following beneficial effect: the user by alarm terminal to original when connecing the device of dealing with emergencies and dangerous situations and making a call, when described original when connecing the device of dealing with emergencies and dangerous situations and haveing fault, described telephone communication services device will be called out access and independently connect the device of dealing with emergencies and dangerous situations, the described device of dealing with emergencies and dangerous situations that independently connects receives external alert and deals with emergencies and dangerous situations, can realize working on after connecing the plant failure of dealing with emergencies and dangerous situations original, and do not need extra increase stored-program control exchange, have the advantages such as input cost is low, simple in structure, easy to maintenance.
Description of drawings
The invention will be further described below in conjunction with drawings and Examples, in the accompanying drawing:
Fig. 1 is of the present invention at the structured flowchart of the alarm and command system that can continue service after breaking down of receiving a crime report;
Fig. 2 is of the present invention in the detailed block diagram of the alarm and command system that can continue service after breaking down of receiving a crime report;
Fig. 3 of the present inventionly can continue the flow chart that connects the method for dealing with emergencies and dangerous situations of service after breaking down receiving a crime report.
Embodiment
In order to make purpose of the present invention clearer, below in conjunction with drawings and Examples, the present invention is further elaborated.Should be appreciated that specific embodiment described herein only in order to explain the present invention, is not intended to limit the present invention.
As shown in Figure 1, in the structured flowchart of the alarm and command system that can continue service after breaking down of receiving a crime report of the present invention, comprise alarm terminal 100, telephone communication services device 200, originally connect the device 300 of dealing with emergencies and dangerous situations, independently connect the device 400 of dealing with emergencies and dangerous situations, telephone communication services device 200 by telephone network respectively with alarm terminal 100, originally connect the device 300 of dealing with emergencies and dangerous situations, independently connect the device 400 of dealing with emergencies and dangerous situations and be connected; Original connect deal with emergencies and dangerous situations device 300 with independently connect the device 400 of dealing with emergencies and dangerous situations and be connected;
This alarm terminal 100 makes a call to the original device 300 of dealing with emergencies and dangerous situations that connects by telephone communication services device 200, when original when connecing the device 300 of dealing with emergencies and dangerous situations and breaking down, telephone communication services device 200 will be called out access and independently connect the device 400 of dealing with emergencies and dangerous situations, and independently connect the device 400 reception external alert and dealing with emergencies and dangerous situations of dealing with emergencies and dangerous situations.The original failure condition that connects the device 300 of dealing with emergencies and dangerous situations comprises that the circuit of external call net access stored-program control exchange 301 is out of order, stored-program control exchange 301 itself is out of order, stored-program control exchange 301 is transmitted to long-range circuit of attending a banquet and is out of order etc.This alarm terminal can be mobile phone or base, when the user need to report to the police, can pass through mobile phone dialing 110 such as the user, then will to connect telephone number be 110 the original device 300 of dealing with emergencies and dangerous situations that connects to telephone communication services device 200, connect the device 300 of dealing with emergencies and dangerous situations and break down to connect the time when this is original, this telephone communication services device 200 is that the 111(number of should transferring can be arranged in advance with user's call diversion to number) independently connect the device 400 of dealing with emergencies and dangerous situations, connect and deal with emergencies and dangerous situations by independently connecing the device 400 of dealing with emergencies and dangerous situations.
As shown in Figure 2, in the detailed block diagram of the alarm and command system that can continue service after breaking down of receiving a crime report of the present invention, independently connect the device 400 of dealing with emergencies and dangerous situations and comprise that analog telephone 40 reaches the computer 41 that is connected with analog telephone 40; Analog telephone 40 is connected with telephone communication services device 200 by telephone network; Computer 41 comprises: processor 411, be connected with processor 411 for detection of the state of analog telephone and the second communication module 415 of being used for the sound recorded book 412 of recording, the memory module 413 that is used for the storage recording data, the first communication module 414, being connected with the first communication module 414, what be connected with the second communication module 415 connects the module 416 of dealing with emergencies and dangerous situations, with the 3rd communication module 417, display module 418, input module 419, the Receive Alarm Dispatching logging modle 420 that connect the module 416 of dealing with emergencies and dangerous situations and be connected, sound recorded book 412 is connected with analog telephone 40.In specific implementation process, this sound recorded book 412 is connected with analog telephone 40 by telephone wire.This computer 41 that independently connects the device 400 of dealing with emergencies and dangerous situations is connected with the original device 300 of dealing with emergencies and dangerous situations that connects by the 3rd communication module 417, carries out data interaction with database server 304 and recording server 305.
Analog telephone 40 is connected with telephone communication services device 200 by telephone network, and when the original device 300 of dealing with emergencies and dangerous situations that connects breaks down can't receive a crime report the time, this telephone communication services device 200 is come call diversion, concentrates to accept outside emergency call and report to the police.Sound recorded book 412 comprises detecting unit and recording unit, and sound recorded book 412 detects the state of analog telephone, and the state of this analog telephone comprises 4 kinds of states, is respectively: wait state, ringing condition, off-hook talking state, on-hook wait state.The detecting unit of sound recorded book 412 detects the analog telephone state, and send this analog telephone state to processor 411, processor 411 is carried out relevant treatment according to different analog telephone states, comprise following contents processing: (1), when the detecting unit of sound recorded book 412 detects analog telephone 40 and is in wait state, processor is not carried out any action; (2), when the detecting unit of sound recorded book 412 detects analog telephone 40 and is in ringing condition (when external alert and alarm call are forwarded to analog telephone, analog telephone 40 rings), sound recorded book 412 obtains the ALERTING message of analog telephone, and send this ALERTING message to processor 411, processor 411 sends this ALERTING message to by the first communication module 414 and the second communication module 415 and connects the module 416 of dealing with emergencies and dangerous situations, and connects the module 416 of dealing with emergencies and dangerous situations and shows phone ringing icon and caller ID according to this ALERTING message control display module 418; (3), when the detecting unit of sound recorded book 412 detects analog telephone 40 machines and is in the off-hook talking state, record in the recording unit of processor 411 control sound recorded books 412; At this moment, also jump out by display module and connect the interface of dealing with emergencies and dangerous situations, meet the operator that deals with emergencies and dangerous situations by input module 419 input reception instructions, receive a crime report by connecing the module of dealing with emergencies and dangerous situations, the typing information of receiving a crime report connects the module 416 of dealing with emergencies and dangerous situations and is connected with the original device 300 of dealing with emergencies and dangerous situations that connects by the 3rd communication module 417, reads the resource base data from database server 304, and the manpower and materials that can send of corresponding selection, form responding single; When responding is complete, by input module 419 feedback responding results; (4), when sound recorded book 412 detects analog telephone 40 and is in the on-hook wait state, the recording unit of processor 411 control sound recorded books 412 stops recording, and recording data is stored in the specified folder in the memory module 413.
Connecing the module 416 of dealing with emergencies and dangerous situations connects receiving a crime report that the situation of dealing with emergencies and dangerous situations of will receiving a crime report after dealing with emergencies and dangerous situations forms and singly stores in the Receive Alarm Dispatching logging modle finishing.The data storage mode has two kinds in Receive Alarm Dispatching logging modle 420, and a kind of is that file mode is preserved, and adopts the XML form; A kind of is to preserve by the relational database mode, and database is supported most of mini-relational data bases.
Receive Alarm Dispatching logging modle 420 can be used for the record finishing incoming call, report to the police, receive a crime report, dispatch; Typing alert information on independent alarm device interface is chosen strength on duty and is carried out strength and send, and information sent in record when setting out, the record information of receiving a crime report when alert is finished, and these information are retained in this locality.
Independently connecing the device 400 of dealing with emergencies and dangerous situations will be stored in recording data in the memory module 413 by the 3rd communication module 417 and upload in the original recording server 305 that connects the device 300 of dealing with emergencies and dangerous situations, and the recording data that will be kept at accordingly in the memory module 413 is deleted, so just recording data can be stored in the original recording server 305 that connects the device 300 of dealing with emergencies and dangerous situations, can conveniently inquire about sound recordings, the storage data that independently connect the device of dealing with emergencies and dangerous situations have also been reduced, conserve space.The data that independently connect the Receive Alarm Dispatching logging modle 420 in the device 400 of dealing with emergencies and dangerous situations also upload in the original database server 304 that connects the device 300 of dealing with emergencies and dangerous situations by the 3rd communication module 417, are convenient for people to the query scheduling record.
The original device 300 of dealing with emergencies and dangerous situations that connects comprises stored-program control exchange 301, the computer telephone integration server (CTI) 302, the communication server 303, database server 304, recording server 305, the seat computer 307 that are connected by computer network with stored-program control exchange 301, the agent phone 306 that is connected by telephone link with stored-program control exchange 301.Can form a local seat by an agent phone 306 and a seat computer 307, form a long-range seat by an agent phone 306 and a seat computer 307, can comprise a long-range seat and at least one local seat in the device 300 of dealing with emergencies and dangerous situations original connecing.The basic datas such as this local login user of database server 304 storages, functional stations, key unit, dictionary data, fire units, strength, can call by the 3rd communication module 417 connecing when dealing with emergencies and dangerous situations for independently connecing the device 400 of dealing with emergencies and dangerous situations, database server 304 also be used for storage from the Receive Alarm Dispatching that independently connects the device 400 of dealing with emergencies and dangerous situations and upload record, incoming calls record.Recording server 305 is used for the recording data that storage is uploaded by the 3rd communication module 417 from independently connecing the device 400 of dealing with emergencies and dangerous situations.
Adopt above-mentioned alarm and command system, have following functions:
(1) shows incoming call function
When the second detection module has detected the phone incoming call, send incoming call message to processor, processor receives that incoming call message is backward to connect the module forwards incoming call message of dealing with emergencies and dangerous situations, and caller ID is provided; Connect this message of module responds of dealing with emergencies and dangerous situations, show phone ringing pattern and caller ID.When telephone call, when analog telephone is arrived in non-telephone call incoming call, analog telephone begins ring, eject simultaneously caller identification frame (showing number, incoming call owner name, incoming call owner ID card No., caller address), eject and warn display box demonstration relevant information.
(2) the automatic recording function of receiving a crime report
After independent alarm device showed phone ringing, voice interface module was recorded to phone automatically during off-hook, stopped recording behind the end of conversation, and recording file was stored in the file of appointment.
(3) the Data Enter function of receiving a crime report
By independently connecing the device typing alert information of dealing with emergencies and dangerous situations, to choose strength on duty and carry out strength and send, information sent in record when setting out, the record information of receiving a crime report when alert is finished.
(4) alert reporting functions
Independent alarm device connect deal with emergencies and dangerous situations finish after, data upload in recording data and the Receive Alarm Dispatching logging modle in the original database server and recording server that connects the device of dealing with emergencies and dangerous situations, is about to relevant incoming calls record, sound recordings, connects the record of dealing with emergencies and dangerous situations and upload to original connecing in the device of dealing with emergencies and dangerous situations.People can be easily check the device of dealing with emergencies and dangerous situations and independently connect the alert information that the device of dealing with emergencies and dangerous situations is processed from original connecing, and can transfer corresponding recording file.Independently connect deal with emergencies and dangerous situations device recording file is uploaded to original connect the device of dealing with emergencies and dangerous situations after, with the recording data deletion that independently connects in the device of dealing with emergencies and dangerous situations.
(5) basic data download function
Independently connect device when operation of dealing with emergencies and dangerous situations, can read the basic datas such as this local login user, functional stations, key unit, dictionary data, fire units, strength from the original database server that connects the device of dealing with emergencies and dangerous situations, conveniently the person of receiving a crime report is dealt with emergencies and dangerous situations.
As shown in Figure 3, can continue after breaking down in the flow chart that connects the method for dealing with emergencies and dangerous situations of service of the present invention receiving a crime report, use as shown in Figure 2 can continue the alarm and command system of serving after breaking down receiving a crime report, may further comprise the steps:
S1, alarm terminal 100 make a call to the original device 300 of dealing with emergencies and dangerous situations that connects by telephone communication services device 200;
S2, when described original when connecing the device 300 of dealing with emergencies and dangerous situations and haveing fault, described telephone communication services device 200 will be called out access and independently connect the device 400 of dealing with emergencies and dangerous situations;
S3, the described device 400 of dealing with emergencies and dangerous situations that independently connects receive external alert and deal with emergencies and dangerous situations.
Further, step S3 specifically comprises:
S31, the sound recorded book 412 that independently connects the device 400 of dealing with emergencies and dangerous situations detect the operating state of analog telephones 40, and when detecting analog telephone and be in wait state, processor is not carried out any action; When detecting analog telephone and be in ringing condition, execution in step S32; When detecting analog telephone and be in the off-hook talking state, execution in step S33; When detecting analog telephone and be in the on-hook wait state, execution in step S34;
S32, sound recorded book 412 obtain the ALERTING message of analog telephone, and send this ALERTING message to processor 411, processor 411 sends this ALERTING message to and connects the module 416 of dealing with emergencies and dangerous situations by the first communication module 414 and the second communication module 415, connect the module 416 of dealing with emergencies and dangerous situations and show phone ringing icon and caller ID according to this ALERTING message control display module 418;
S33, processor 411 control sound recorded books 412 are recorded; At this moment, meet the operator that deals with emergencies and dangerous situations by input module 419 input reception instructions, receive a crime report by connecing the module of dealing with emergencies and dangerous situations, the typing information of receiving a crime report, connecing the module of dealing with emergencies and dangerous situations reads from the original database server that connects the device of dealing with emergencies and dangerous situations by the 3rd communication module 417 and sends strength, and the manpower and materials that can send of corresponding selection, form responding single; When responding is complete, by input module 419 feedback responding results;
S34, processor 411 control sound recorded books 412 stop recording, and recording data is stored in the specified folder in the memory module 413.
Further, further comprising the steps of:
S35, the described device of dealing with emergencies and dangerous situations that independently connects are sent to the recording data in the memory module in the recording server by the 3rd communication module 417, and accordingly the recording data in the memory module are deleted.
The above only is preferred embodiment of the present invention, not in order to limiting the present invention, all any modifications of doing within the spirit and principles in the present invention, is equal to and replaces and improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. one kind can be continued the alarm and command system of service after breaking down receiving a crime report, it is characterized in that, comprise alarm terminal (100), telephone communication services device (200), originally connect the device of dealing with emergencies and dangerous situations (300), independently connect the device of dealing with emergencies and dangerous situations (400), described telephone communication services device (200) by telephone network respectively with alarm terminal (100), originally connect the device of dealing with emergencies and dangerous situations (300), independently connect the device of dealing with emergencies and dangerous situations (400) and be connected; The described original device of dealing with emergencies and dangerous situations (300) that connects is connected with the described device of dealing with emergencies and dangerous situations (400) that independently connects;
Described alarm terminal (100) makes a call to the described original device of dealing with emergencies and dangerous situations (300) that connects by telephone communication services device (200), when the described original device of dealing with emergencies and dangerous situations (300) that connects when breaking down, described telephone communication services device (200) will be called out access and independently connect the device of dealing with emergencies and dangerous situations (400), describedly independently connect the device of dealing with emergencies and dangerous situations (400) reception external alert and will deal with emergencies and dangerous situations.
2. according to claim 1ly can continue the alarm and command system of service after breaking down receiving a crime report, it is characterized in that, the described device of dealing with emergencies and dangerous situations (400) that independently connects comprises analog telephone (40) and the computer (41) that is connected with analog telephone (40); Described analog telephone (40) is connected with telephone communication services device (200) by telephone network; Described computer (41) comprising: processor (411), be connected with described processor (411) for detection of the state of analog telephone and be used for the sound recorded book (412) of recording, the memory module (413) that is used for the storage recording data, the first communication module (414), the second communication module (415) that is connected with described the first communication module (414), what be connected with described the second communication module (415) connects the module of dealing with emergencies and dangerous situations (416), connect the 3rd communication module (417) that the module of dealing with emergencies and dangerous situations (416) is connected with described, display module (418), input module (419), described sound recorded book (412) is connected with described analog telephone (40).
3. according to claim 2ly can continue the alarm and command system of service after breaking down receiving a crime report, it is characterized in that, described computer (41) also comprises with described and connects the Receive Alarm Dispatching logging modle (420) that the module of dealing with emergencies and dangerous situations (416) is connected.
4. according to claim 3ly can continue the alarm and command system of service after breaking down receiving a crime report, it is characterized in that, described sound recorded book (412) is connected with described analog telephone (40) by telephone wire.
5. according to claim 4ly can continue the alarm and command system of service after breaking down receiving a crime report, it is characterized in that, the state of described analog telephone comprises 4 kinds of states, is respectively: wait state, ringing condition, off-hook talking state, on-hook wait state.
6. according to claim 5ly can continue the alarm and command system of service after breaking down receiving a crime report, it is characterized in that, the described original device of dealing with emergencies and dangerous situations (300) that connects comprises stored-program control exchange (301), the computer telephone integration server (302), the communication server (303), database server (304), recording server (305), the seat computer (307) that are connected by computer network with described stored-program control exchange (301), the agent phone (306) that is connected by telephone link with described stored-program control exchange (301).
7. according to claim 6ly can continue the alarm and command system of service after breaking down receiving a crime report, it is characterized in that, the described computer (41) that independently connects the device of dealing with emergencies and dangerous situations (400) is connected with the described original device of dealing with emergencies and dangerous situations (300) that connects by the 3rd communication module (417), described connect independently that the device of dealing with emergencies and dangerous situations (400) reads from the described original database server (304) that connects the device of dealing with emergencies and dangerous situations (300) can be for the resource base data of scheduling, and recording data uploaded in the recording server (305).
8. one kind can be continued the method for dealing with emergencies and dangerous situations that connects of service after breaking down receiving a crime report, and uses as claim 1-7 is described can continue the alarm and command system of serving after breaking down receiving a crime report, and it is characterized in that, may further comprise the steps:
S1, alarm terminal (100) make a call to the original device of dealing with emergencies and dangerous situations (300) that connects by telephone communication services device (200);
S2, when described original when connecing the device of dealing with emergencies and dangerous situations (300) and haveing fault, described telephone communication services device (200) will be called out access and independently connect the device of dealing with emergencies and dangerous situations (400);
S3, the described device of dealing with emergencies and dangerous situations (400) that independently connects receive external alert and deal with emergencies and dangerous situations.
9. according to claim 8ly can continue the method for dealing with emergencies and dangerous situations that connects of service after breaking down receiving a crime report, it is characterized in that, described step S3 specifically comprises:
S31, the sound recorded book (412) that independently connects the device of dealing with emergencies and dangerous situations (400) detect the state of analog telephone (40), and when detecting analog telephone and be in wait state, processor (411) is not carried out any action; When detecting analog telephone and be in ringing condition, execution in step S32; When detecting analog telephone and be in the off-hook talking state, execution in step S33; When detecting analog telephone and be in the on-hook wait state, execution in step S34;
S32, sound recorded book (412) obtain the ALERTING message of analog telephone, and send this ALERTING message to processor (411), processor sends this ALERTING message to and connects the module of dealing with emergencies and dangerous situations (416) by the first communication module (414) and the second communication module (415), connect the module of dealing with emergencies and dangerous situations (416) and show phone ringing icon and caller ID according to this ALERTING message control display module (418);
S33, processor (411) control sound recorded book (412) are recorded; At this moment, meet the operator that deals with emergencies and dangerous situations by input module (419) input reception instruction, receive a crime report by connecing the module of dealing with emergencies and dangerous situations, the typing information of receiving a crime report, connecing the module of dealing with emergencies and dangerous situations (416) reads from the original database server that connects the device of dealing with emergencies and dangerous situations by the 3rd communication module (417) and sends strength, and the manpower and materials that can send of corresponding selection, form responding single; When responding is complete, by input module (419) feedback responding result;
S34, processor (411) control sound recorded book (412) stops recording, and recording data is stored in the specified folder in the memory module (413).
10. according to claim 9ly can continue the method for dealing with emergencies and dangerous situations that connects of service after breaking down receiving a crime report, it is characterized in that, further comprising the steps of:
S35, the described device of dealing with emergencies and dangerous situations (400) that independently connects are sent to the recording data in the memory module in the recording server by the 3rd communication module (417), and accordingly the recording data in the memory module are deleted.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210530168.4A CN103037116B (en) | 2012-12-11 | 2012-12-11 | Alarm response system and alarm response method capable of continuing service after failure happens to alarm reception |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210530168.4A CN103037116B (en) | 2012-12-11 | 2012-12-11 | Alarm response system and alarm response method capable of continuing service after failure happens to alarm reception |
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| WO2014206149A1 (en) * | 2013-06-27 | 2014-12-31 | 华为技术有限公司 | Call processing method for contact center, automatic call distributor, and contact center |
| CN106549802A (en) * | 2016-10-25 | 2017-03-29 | 安徽讯呼信息科技有限公司 | Urgent class call center based on redundancy |
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| CN201937333U (en) * | 2010-11-29 | 2011-08-17 | 河南省电力勘测设计院 | Power dispatch network with strong anti-disaster abilities |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2014206149A1 (en) * | 2013-06-27 | 2014-12-31 | 华为技术有限公司 | Call processing method for contact center, automatic call distributor, and contact center |
| CN106549802A (en) * | 2016-10-25 | 2017-03-29 | 安徽讯呼信息科技有限公司 | Urgent class call center based on redundancy |
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| CN103037116B (en) | 2015-03-04 |
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