CN103037116B - Alarm response system and alarm response method capable of continuing service after failure happens to alarm reception - Google Patents
Alarm response system and alarm response method capable of continuing service after failure happens to alarm reception Download PDFInfo
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- CN103037116B CN103037116B CN201210530168.4A CN201210530168A CN103037116B CN 103037116 B CN103037116 B CN 103037116B CN 201210530168 A CN201210530168 A CN 201210530168A CN 103037116 B CN103037116 B CN 103037116B
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Abstract
The invention relates to an alarm response system and an alarm response method capable of continuing service after a failure happens to alarm reception, wherein the alarm response system comprises an alarm giving terminal, a telephone communication server, a primary alarm response device and an independent alarm response device. The telephone communication server is respectively connected with the alarm giving terminal, the primary alarm response device and the independent alarm response device through a telephone network, the primary alarm response device is connected with the independent alarm response device, the alarm giving terminal give a call to the primary alarm response device through the telephone communication server, but when the primary alarm response device breaks down, the telephone communication server transmits the call into the independent alarm response device, and then the independent alarm response device receives an external alarm and responds to the alarm. According to the alarm response system and the alarm response method capable of continuing the service after the failure happens to the alarm reception, after the primary alarm response device breaks down, the system can continue working, and has the advantages of being simple in structure, low in cost and the like.
Description
Technical field
The present invention relates to alarm and command system, more particularly, relate to a kind of receive a crime report break down after can continue serve alarm and command system and method.
Background technology
In existing alarm and command system, the voice call of some Government and enterprise connects the center of dealing with emergencies and dangerous situations has requirement alarm call to adopt " concentrated greatly " access module, so-called alarm call adopts " concentrated greatly " access module, namely under normal circumstances, alarm call enters the stored-program control exchange of general headquarters by 1 or many trunks, and stored-program control exchange dispatching telephone is attended a banquet to each.Thus connect by the alarm and command system that general headquarters connect the center of dealing with emergencies and dangerous situations and deal with emergencies and dangerous situations.When connect deal with emergencies and dangerous situations personnel's off-hook time, alarm and command system recording service starts to record, and meets the personnel of dealing with emergencies and dangerous situations simultaneously and message is recorded to alarm and command system, carries out various process of dealing with emergencies and dangerous situations, as typing is received a crime report information, strength is sent in selection, and when setting out, system log (SYSLOG) alert sets out information etc.These procedural informations of receiving a crime report all are saved in the relational database on backstage.If there is long-range departmental unit, in order to unified management and cost-saving, generally not separate configurations stored-program control exchange.But by pull-out one or more telephone wire, configure the mode that far-end attends a banquet to long-distance user.As shown in Figure 1.The personnel of dealing with emergencies and dangerous situations that connect of remote branch office utilize internal electrical phone network and computer network and connect by alarm and command system process the business of dealing with emergencies and dangerous situations.It is identical that its processing procedure and general headquarters meet the personnel of dealing with emergencies and dangerous situations.But, such layout type also has certain defect, namely there is very strong dependence at the center of dealing with emergencies and dangerous situations that connects of Government and enterprise to external environment condition, if power-off event, equipment deficiency or circuit occur break down, alarm call will be caused to answer and to cause the masses cannot report to the police within one period of blink.As: outside telephone network access stored-program control exchange circuit is out of order, stored-program control exchange itself is out of order, stored-program control exchange is transmitted to long-range circuit of attending a banquet and is out of order, once there are above-mentioned several situations, all can cause and can not carry out receiving a crime report and dealing with emergencies and dangerous situations.For the failure problems of above-mentioned situation, existing solution has multiple, and wherein one is exactly adopt dual-host backup mode, and namely general headquarters purchase two or multiple stage stored-program control exchange, also configure stored-program control exchange in each branch, system below also adopts cluster and redundant fashion to arrange in pairs or groups.But this mode technical sophistication, difficult in maintenance, the cost dropped into is very high, also can propose higher requirement to carrying out in the future upgrade maintenance management etc. simultaneously.This needs a kind of fairly simple, reliable, little by external environment influence, is applicable to the alarm and command system of single or a small amount of situation of receiving a crime report.
Summary of the invention
The technical problem to be solved in the present invention is, the defect that the multiple stored-program control exchange of backup for prior art, input cost are large, difficult in maintenance, provide that structure is simple, low cost a kind of receive a crime report break down after can continue alarm and command system and the method for service.
The technical solution adopted for the present invention to solve the technical problems is: construct a kind of receive a crime report break down after can continue serve alarm and command system, comprise alarm terminal, telephone communication services device, originally connect device of dealing with emergencies and dangerous situations, independently connect device of dealing with emergencies and dangerous situations, described telephone communication services device by telephone network respectively with alarm terminal, originally connect device of dealing with emergencies and dangerous situations, independently connect device of dealing with emergencies and dangerous situations and be connected; The described original device of dealing with emergencies and dangerous situations that connects is connected with the described device of dealing with emergencies and dangerous situations that independently connects;
Described alarm terminal is made a call to the described original device of dealing with emergencies and dangerous situations that connects by telephone communication services device, when described original connect device of dealing with emergencies and dangerous situations break down time, calling access is independently connect device of dealing with emergencies and dangerous situations by described telephone communication services device, and the described device of dealing with emergencies and dangerous situations that independently connects receives external alert and deals with emergencies and dangerous situations.
Of the present invention receive a crime report break down after can continue serve alarm and command system in, the described computer independently connecing device of dealing with emergencies and dangerous situations and comprise analog telephone and be connected with analog telephone; Described analog telephone is connected with telephone communication services device by telephone network; Described computer comprises: processor, be connected with described processor for detect analog telephone state and for record sound recorded book, for storing memory module, first communication module of recording data, the second communication module be connected with described first communication module, what be connected with described second communication module connects module of dealing with emergencies and dangerous situations, with described the 3rd communication module, display module, the input module that connect model calling of dealing with emergencies and dangerous situations, described sound recorded book is connected with described analog telephone.
Of the present invention receive a crime report break down after can continue serve alarm and command system in, described computer also comprises and the described Receive Alarm Dispatching logging modle connecing model calling of dealing with emergencies and dangerous situations.
Of the present invention receive a crime report break down after can continue serve alarm and command system in, described sound recorded book is connected with described analog telephone by telephone wire.
Of the present invention receive a crime report break down after can continue serve alarm and command system in, the state of described analog telephone comprises 4 kinds of states, respectively: wait state, ringing condition, off-hook talking state, on-hook wait state.
Of the present invention receive a crime report break down after can continue serve alarm and command system in, the described original device of dealing with emergencies and dangerous situations that connects comprises stored-program control exchange, the computer telephone integration server be connected by computer network with described stored-program control exchange, the communication server, database server, recording server, seat computer, the agent phone be connected by telephone link with described stored-program control exchange.
Of the present invention receive a crime report break down after can continue serve alarm and command system in, the described computer independently connecing device of dealing with emergencies and dangerous situations is connected with the described original device of dealing with emergencies and dangerous situations that connects by the 3rd communication module, the described device of dealing with emergencies and dangerous situations that independently connects reads for the resource base data of scheduling, and can be uploaded in recording server by recording data from described original connecing the database server of device of dealing with emergencies and dangerous situations.
The present invention also construct a kind of receive a crime report break down after can continue to serve connect the method for dealing with emergencies and dangerous situations, use above-mentioned receive a crime report break down after can continue the alarm and command system of service, comprise the following steps:
S1, alarm terminal are made a call to the original device of dealing with emergencies and dangerous situations that connects by telephone communication services device;
S2, when described original connect device of dealing with emergencies and dangerous situations have fault time, calling access is independently connect device of dealing with emergencies and dangerous situations by described telephone communication services device;
S3, the described device of dealing with emergencies and dangerous situations that independently connects receive external alert and deal with emergencies and dangerous situations.
Of the present invention receive a crime report break down after can continue serve connect in the method for dealing with emergencies and dangerous situations, described step S3 specifically comprises:
S31, the sound recorded book independently connecing device of dealing with emergencies and dangerous situations detect the state of analog telephone, and when detecting that analog telephone is in wait state, processor does not perform any action; When detecting that analog telephone is in ringing condition, perform step S32; When detecting that analog telephone is in off-hook talking state, perform step S33; When detecting that analog telephone is in on-hook wait state, perform step S34;
S32, sound recorded book obtain the ALERTING message of analog telephone, and send this ALERTING message to processor, this ALERTING message is sent to by the first communication module and the second communication module and connects module of dealing with emergencies and dangerous situations by processor again, connects module of dealing with emergencies and dangerous situations and controls display module display phone ringing icon and caller ID according to this ALERTING message;
S33, processor control sound recorded book and record; Now, meet the operator that deals with emergencies and dangerous situations by the instruction of input module input reception, receive a crime report by connecing module of dealing with emergencies and dangerous situations, typing is received a crime report information, connect deal with emergencies and dangerous situations module by the 3rd communication module from original connect in the database server of dealing with emergencies and dangerous situations device read send strength, and select the manpower and materials that can send accordingly, form responding list; When responding is complete, by input module feedback responding result;
S34, processor control sound recorded book and stop recording, and are stored in specified folder in a storage module by recording data.
Of the present invention receive a crime report break down after can continue serve connect in the method for dealing with emergencies and dangerous situations, further comprising the steps of:
Recording data in memory module is sent in recording server by the 3rd communication module by S35, the described device of dealing with emergencies and dangerous situations that independently connects, and is deleted by the recording data in memory module accordingly.
Implement of the present invention receive a crime report break down after can continue serve alarm and command system and method, there is following beneficial effect: user by alarm terminal to original connect device of dealing with emergencies and dangerous situations make a call time, when described original connect device of dealing with emergencies and dangerous situations have fault time, calling access is independently connect device of dealing with emergencies and dangerous situations by described telephone communication services device, the described device of dealing with emergencies and dangerous situations that independently connects receives external alert and deals with emergencies and dangerous situations, can realize original connect plant failure of dealing with emergencies and dangerous situations after work on, and do not need extra increase stored-program control exchange, there is input cost low, structure is simple, the advantage such as easy to maintenance.
Accompanying drawing explanation
Below in conjunction with drawings and Examples, the invention will be further described, in accompanying drawing:
Fig. 1 be of the present invention receive a crime report break down after can continue the structured flowchart of alarm and command system of serving;
Fig. 2 be of the present invention receive a crime report break down after can continue the detailed block diagram of alarm and command system of serving;
Fig. 3 be of the present invention receive a crime report break down after can continue serve the flow chart connecing the method for dealing with emergencies and dangerous situations.
Embodiment
In order to make object of the present invention clearly understand, below in conjunction with drawings and Examples, the present invention is further elaborated.Should be appreciated that specific embodiment described herein only in order to explain the present invention, be not intended to limit the present invention.
As shown in Figure 1, of the present invention receive a crime report break down after can continue serve alarm and command system structured flowchart in, comprise alarm terminal 100, telephone communication services device 200, originally connect device 300 of dealing with emergencies and dangerous situations, independently connect device 400 of dealing with emergencies and dangerous situations, telephone communication services device 200 by telephone network respectively with alarm terminal 100, originally connect device 300 of dealing with emergencies and dangerous situations, independently connect device 400 of dealing with emergencies and dangerous situations and be connected; Original connect deal with emergencies and dangerous situations device 300 with independently connect device 400 of dealing with emergencies and dangerous situations and be connected;
This alarm terminal 100 is made a call to the original device 300 of dealing with emergencies and dangerous situations that connects by telephone communication services device 200, when original connect device 300 of dealing with emergencies and dangerous situations break down time, calling access is independently connect device 400 of dealing with emergencies and dangerous situations by telephone communication services device 200, independently connects device 400 of dealing with emergencies and dangerous situations and receives external alert and deal with emergencies and dangerous situations.The original failure condition connecing device 300 of dealing with emergencies and dangerous situations comprise external call net access stored-program control exchange 301 circuit is out of order, stored-program control exchange 301 itself is out of order, stored-program control exchange 301 is transmitted to long-range circuit of attending a banquet and is out of order.This alarm terminal can be mobile phone or base, when user needs to report to the police, if user is by mobile phone dialing 110, then telephone communication services device 200 by connect telephone number be 110 originally connect device 300 of dealing with emergencies and dangerous situations, when this is original connect device 300 of dealing with emergencies and dangerous situations break down cannot connect time, the call diversion of user is that this switching number of 111(can be arranged in advance to number by this telephone communication services device 200) independently connect device 400 of dealing with emergencies and dangerous situations, undertaken connecing dealing with emergencies and dangerous situations by independently connecing device 400 of dealing with emergencies and dangerous situations.
As shown in Figure 2, of the present invention receive a crime report break down after can continue serve alarm and command system detailed block diagram in, independently connect the computer 41 that device 400 of dealing with emergencies and dangerous situations comprises analog telephone 40 and is connected with analog telephone 40; Analog telephone 40 is connected with telephone communication services device 200 by telephone network; Computer 41 comprises: processor 411, be connected with processor 411 for detecting the state of analog telephone and sound recorded book 412, memory module 413, first communication module 414 for storing recording data, the second communication module 415 that is connected with the first communication module 414 for recording, what be connected with the second communication module 415 connects module 416 of dealing with emergencies and dangerous situations, with the 3rd communication module 417, display module 418, input module 419, the Receive Alarm Dispatching logging modle 420 that connect module 416 of dealing with emergencies and dangerous situations and be connected, sound recorded book 412 is connected with analog telephone 40.In specific implementation process, this sound recorded book 412 is connected with analog telephone 40 by telephone wire.This computer 41 independently connecing device 400 of dealing with emergencies and dangerous situations is connected with the original device 300 of dealing with emergencies and dangerous situations that connects by the 3rd communication module 417, carries out data interaction with database server 304 and recording server 305.
Analog telephone 40 is connected with telephone communication services device 200 by telephone network, when original connect device 300 of dealing with emergencies and dangerous situations break down cannot receive a crime report time, call diversion is come by this telephone communication services device 200, concentrate accept outside emergency call report to the police.Sound recorded book 412 comprises detecting unit and recoding unit, and sound recorded book 412 detects the state of analog telephone, and the state of this analog telephone comprises 4 kinds of states, respectively: wait state, ringing condition, off-hook talking state, on-hook wait state.The detecting unit of sound recorded book 412 detects analog telephone state, and send this analog telephone state to processor 411, processor 411 performs relevant treatment according to different analog telephone states, comprise following contents processing: (1), when the detecting unit of sound recorded book 412 detects that analog telephone 40 is in wait state, processor does not perform any action; (2), when the detecting unit of sound recorded book 412 detects that analog telephone 40 is in ringing condition (when external alert and alarm call is forwarded to analog telephone time, analog telephone 40 ring), sound recorded book 412 obtains the ALERTING message of analog telephone, and send this ALERTING message to processor 411, this ALERTING message to be sent to by the first communication module 414 and the second communication module 415 and connects module 416 of dealing with emergencies and dangerous situations by processor 411 again, connects module 416 of dealing with emergencies and dangerous situations and controls display module 418 according to this ALERTING message and show phone ringing icon and caller ID; (3), when the detecting unit of sound recorded book 412 detects that analog telephone 40 machine is in off-hook talking state, the recoding unit that processor 411 controls sound recorded book 412 is recorded; Now, also jumped out by display module and connect interface of dealing with emergencies and dangerous situations, meet the operator that deals with emergencies and dangerous situations by the instruction of input module 419 input reception, receive a crime report by connecing module of dealing with emergencies and dangerous situations, typing is received a crime report information, connects module 416 of dealing with emergencies and dangerous situations and is connected with the original device 300 of dealing with emergencies and dangerous situations that connects by the 3rd communication module 417, read resource base data from database server 304, and select the manpower and materials that can send accordingly, form responding list; When responding is complete, feed back responding result by input module 419; (4), when sound recorded book 412 detects that analog telephone 40 is in on-hook wait state, the recoding unit that processor 411 controls sound recorded book 412 stops recording, and is stored in by recording data in the specified folder in memory module 413.
Display module 418 is for showing phone ringing icon and incoming call, also for connect module 416 of dealing with emergencies and dangerous situations carry out connecing deal with emergencies and dangerous situations time Graphics Processing interface, what display was read from database server 304 sends strength, meets the operator that deals with emergencies and dangerous situations and can select applicable responding manpower and materials at this interface by mouse, keyboard, button etc.The ALERTING message of this display module 418 display also comprises incoming call time, incoming call place, incoming call owner name, incoming call owner ID card No. etc.
Connect deal with emergencies and dangerous situations module 416 complete connect deal with emergencies and dangerous situations after receiving a crime report of being formed of situation of dealing with emergencies and dangerous situations receiving a crime report singly be stored in Receive Alarm Dispatching logging modle.In Receive Alarm Dispatching logging modle 420, the storage mode of data has two kinds, and one is that file mode is preserved, and adopts XML format; One is preserved by relational database mode, and database supports most of mini-relational data base.
Input module 419 comprises mouse, keyboard, connect and deal with emergencies and dangerous situations operating personnel when answering analog telephone off-hook, what can be shown by click display module accepts button simultaneously, then connect the module reading database by display module 418 Graphics Processing interface of dealing with emergencies and dangerous situations, meet the operator that deals with emergencies and dangerous situations to receive a crime report information according to actual conditions typing, as the time of receiving a crime report, alert time of origin, alert classification, alert spot etc., this alert classification comprises fire alarm, natural calamity, snow disaster, floods etc.Meet the operator that deals with emergencies and dangerous situations also to choose security personnel according to actual conditions and send.
Receive Alarm Dispatching logging modle 420 can be used for the record of sending a telegram here, reporting to the police, receiving a crime report, dispatch; Typing alert information on independent alarm device interface, chooses strength on duty and carries out strength and send, and when setting out, information sent in record, and when alert completes, record is received a crime report information, and these information are retained in this locality.
Independently connect device 400 of dealing with emergencies and dangerous situations by the 3rd communication module 417, the recording data be stored in memory module 413 to be uploaded to original connecing and deal with emergencies and dangerous situations in the recording server 305 of device 300, and accordingly the recording data be kept in memory module 413 is deleted, so just recording data can be stored into original connecing deals with emergencies and dangerous situations in the recording server 305 of device 300, conveniently can inquire about sound recordings, decrease the storage data independently connecing device of dealing with emergencies and dangerous situations, conserve space.The data independently connecing the Receive Alarm Dispatching logging modle 420 of dealing with emergencies and dangerous situations in device 400 also upload to original connecing by the 3rd communication module 417 and deal with emergencies and dangerous situations in the database server 304 of device 300, are convenient for people to query scheduling record.
The original device 300 of dealing with emergencies and dangerous situations that connects comprises stored-program control exchange 301, the computer telephone integration server (CTI) 302, the communication server 303, database server 304, recording server 305, the seat computer 307 that are connected by computer network with stored-program control exchange 301, the agent phone 306 be connected by telephone link with stored-program control exchange 301.A local seat can be formed by an agent phone 306 and a seat computer 307, form a long-range seat by an agent phone 306 and a seat computer 307, a long-range seat and at least one local seat can be comprised original connecing in device 300 of dealing with emergencies and dangerous situations.Database server 304 stores this local basic data such as login user, functional stations, key unit, dictionary data, fire units, strength, can be called by the 3rd communication module 417 when connecing and dealing with emergencies and dangerous situations for independently connecing device 400 of dealing with emergencies and dangerous situations, database server 304 is also for storing Receive Alarm Dispatching record, the incoming calls record from independently connecing device 400 of dealing with emergencies and dangerous situations and uploading.Recording server 305 is for storing the recording data from independently connecing device 400 of dealing with emergencies and dangerous situations and being uploaded by the 3rd communication module 417.
Adopt above-mentioned alarm and command system, there is following functions:
(1) incoming call function is shown
When the second detection module has detected phone incoming call, send incoming message to processor, processor receives that incoming message is backward connects module forwards incoming message of dealing with emergencies and dangerous situations, and provides caller ID; Connect this message of module responds of dealing with emergencies and dangerous situations, display phone ringing pattern and caller ID.When telephone call, non-telephone warning incoming call are to analog telephone, analog telephone starts ring, eject caller identification frame (display number, incoming call owner name, incoming call owner ID card No., caller address) simultaneously, eject and warn display box display relevant information.
(2) to receive a crime report automatic recording function
After independent alarm device display phone ringing, during off-hook, voice interface module is recorded to phone automatically, stops recording, and recording file is stored in the file of specifying after end of conversation.
(3) to receive a crime report Data Enter function
By independently connecing device typing alert information of dealing with emergencies and dangerous situations, choosing strength on duty and carrying out strength and send, when setting out, information sent in record, and when alert completes, record is received a crime report information.
(4) alert reporting functions
After independent alarm device connects and has dealt with emergencies and dangerous situations, in the database server that data upload in recording data and Receive Alarm Dispatching logging modle is connect device of dealing with emergencies and dangerous situations to original and recording server, be about to relevant incoming calls record, sound recordings, connect record of dealing with emergencies and dangerous situations and upload to original connecing and deal with emergencies and dangerous situations in device.People can connect device of dealing with emergencies and dangerous situations the alert information of checking and independently connecing device process of dealing with emergencies and dangerous situations from original easily, and can transfer corresponding recording file.Independently connect deal with emergencies and dangerous situations device recording file is uploaded to original connect device of dealing with emergencies and dangerous situations after, independently will connect the recording data in device of dealing with emergencies and dangerous situations and delete.
(5) basic data download function
Independently connect when dealing with emergencies and dangerous situations plant running, can read this local basic data such as login user, functional stations, key unit, dictionary data, fire units, strength from original connecing the database server of device of dealing with emergencies and dangerous situations, conveniently the person of receiving a crime report deals with emergencies and dangerous situations.
As shown in Figure 3, of the present invention receive a crime report break down after can continue serve connect in the flow chart of the method for dealing with emergencies and dangerous situations, use as shown in Figure 2 receive a crime report break down after can continue service alarm and command system, comprise the following steps:
S1, alarm terminal 100 are made a call to the original device 300 of dealing with emergencies and dangerous situations that connects by telephone communication services device 200;
S2, when described original connect device 300 of dealing with emergencies and dangerous situations have fault time, calling access is independently connect device 400 of dealing with emergencies and dangerous situations by described telephone communication services device 200;
S3, the described device 400 of dealing with emergencies and dangerous situations that independently connects receive external alert and deal with emergencies and dangerous situations.
Further, step S3 specifically comprises:
S31, the sound recorded book 412 independently connecing device 400 of dealing with emergencies and dangerous situations detect the operating state of analog telephone 40, and when detecting that analog telephone is in wait state, processor does not perform any action; When detecting that analog telephone is in ringing condition, perform step S32; When detecting that analog telephone is in off-hook talking state, perform step S33; When detecting that analog telephone is in on-hook wait state, perform step S34;
S32, sound recorded book 412 obtain the ALERTING message of analog telephone, and send this ALERTING message to processor 411, this ALERTING message is sent to by the first communication module 414 and the second communication module 415 and connects module 416 of dealing with emergencies and dangerous situations by processor 411 again, connects module 416 of dealing with emergencies and dangerous situations and shows phone ringing icon and caller ID according to this ALERTING message control display module 418;
S33, processor 411 control sound recorded book 412 and record; Now, meet the operator that deals with emergencies and dangerous situations by the instruction of input module 419 input reception, receive a crime report by connecing module of dealing with emergencies and dangerous situations, typing is received a crime report information, connect deal with emergencies and dangerous situations module by the 3rd communication module 417 from original connect in the database server of dealing with emergencies and dangerous situations device read send strength, and select the manpower and materials that can send accordingly, form responding list; When responding is complete, feed back responding result by input module 419;
S34, processor 411 control sound recorded book 412 and stop recording, and are stored in by recording data in the specified folder in memory module 413.
Further, further comprising the steps of:
Recording data in memory module is sent in recording server by the 3rd communication module 417 by S35, the described device of dealing with emergencies and dangerous situations that independently connects, and is deleted by the recording data in memory module accordingly.
The foregoing is only preferred embodiment of the present invention, not in order to limit the present invention, all any amendments done within the spirit and principles in the present invention, equivalent replacement and improvement etc., all should be included within protection scope of the present invention.
Claims (6)
1. one kind receive a crime report break down after can continue serve alarm and command system, it is characterized in that, comprise alarm terminal (100), telephone communication services device (200), originally connect device of dealing with emergencies and dangerous situations (300), independently connect device of dealing with emergencies and dangerous situations (400), described telephone communication services device (200) by telephone network respectively with alarm terminal (100), originally connect device of dealing with emergencies and dangerous situations (300), independently connect device of dealing with emergencies and dangerous situations (400) and be connected; The described original device of dealing with emergencies and dangerous situations (300) that connects is connected with the described device of dealing with emergencies and dangerous situations (400) that independently connects;
Described alarm terminal (100) is made a call to the described original device of dealing with emergencies and dangerous situations (300) that connects by telephone communication services device (200), when described original connect device of dealing with emergencies and dangerous situations (300) break down time, calling access is independently connect device of dealing with emergencies and dangerous situations (400) by described telephone communication services device (200), and the described device of dealing with emergencies and dangerous situations (400) that independently connects receives external alert and deals with emergencies and dangerous situations;
The described computer (41) independently connecing device of dealing with emergencies and dangerous situations (400) and comprise analog telephone (40) and be connected with analog telephone, described analog telephone (40) is connected with telephone communication services device (200) by telephone network, described computer comprises: processor (411), be connected with described processor (411) for detecting the state of analog telephone and the sound recorded book (412) for recording, for storing the memory module (413) of recording data, first communication module (414), the second communication module (415) be connected with described first communication module (414), what be connected with described second communication module (415) connects module of dealing with emergencies and dangerous situations (416), with described the 3rd communication module (417) connecing module of dealing with emergencies and dangerous situations (416) and be connected, display module (418), input module (419), described sound recorded book (412) is connected with described analog telephone (40),
The described original device of dealing with emergencies and dangerous situations (300) that connects comprises stored-program control exchange (301), the computer telephone integration server (302) be connected by computer network with described stored-program control exchange (301), the communication server (303), database server (304), recording server (305), computer of attending a banquet (307), the phone of attending a banquet (306) be connected by telephone link with described stored-program control exchange (301);
The described computer (41) independently connecing device of dealing with emergencies and dangerous situations (400) is connected with the described original device of dealing with emergencies and dangerous situations (300) that connects by the 3rd communication module (417), the described device of dealing with emergencies and dangerous situations (400) that independently connects reads for the resource base data of scheduling, and can be uploaded to by recording data in recording server (305) from described original connecing the database server (304) of device of dealing with emergencies and dangerous situations (300).
2. according to claim 1 receive a crime report break down after can continue serve alarm and command system, it is characterized in that, described computer (41) also comprises and the described Receive Alarm Dispatching logging modle (420) connecing module of dealing with emergencies and dangerous situations (416) and be connected.
3. according to claim 2 receive a crime report break down after can continue serve alarm and command system, it is characterized in that, described sound recorded book (412) is connected with described analog telephone (40) by telephone wire.
4. according to claim 3 receive a crime report break down after can continue serve alarm and command system, it is characterized in that, the state of described analog telephone comprises 4 kinds of states, respectively: wait state, ringing condition, off-hook talking state, on-hook wait state.
5. receive a crime report break down after can continue to serve connect the method for dealing with emergencies and dangerous situations, use as the described alarm and command system that can continue service when receiving a crime report and breaking down arbitrary in claim 1-4, it is characterized in that, comprise the following steps:
S1, alarm terminal (100) are made a call to the described original device of dealing with emergencies and dangerous situations (300) that connects by telephone communication services device (200);
S2, when described original connect device of dealing with emergencies and dangerous situations (300) break down time, described telephone communication services device (200) by calling access independently connect device of dealing with emergencies and dangerous situations (400);
S3, the described device of dealing with emergencies and dangerous situations (400) that independently connects receive external alert and deal with emergencies and dangerous situations;
Described step S3 specifically comprises:
S31, independently connect device of dealing with emergencies and dangerous situations (400) sound recorded book (412) detect analog telephone (40) state, when detecting that analog telephone is in wait state, processor (411) does not perform any operation; When detecting that analog telephone is in ringing condition, perform step S32; When detecting that analog telephone is in off-hook talking state, perform step S33; When detecting that analog telephone is in on-hook wait state, perform step S34;
S32, sound recorded book (412) obtain the ALERTING message of analog telephone, and send this ALERTING message to processor (411), this ALERTING message is transferred to by the first communication module (414) and the second communication module (415) and connects module of dealing with emergencies and dangerous situations (416) by processor (411) again, connects module of dealing with emergencies and dangerous situations (416) and controls display module (418) display phone ringing icon and caller ID according to this ALERTING message;
S33, processor (411) control sound recorded book (412) and record; Now, meet the operator that deals with emergencies and dangerous situations by input module (419) input reception instruction, receive a crime report by connecing module of dealing with emergencies and dangerous situations, typing is received a crime report information, connect module of dealing with emergencies and dangerous situations (416) by the 3rd communication module (417) from original connect in the database server of dealing with emergencies and dangerous situations device read send strength, and select the manpower and materials that can send accordingly, form responding list; When responding is complete, by input module (419) feedback responding result;
S34, processor (411) control sound recorded book (412) and stop recording, and are stored in by recording data in the specified folder of memory module (413).
6. according to claim 5 receive a crime report break down after can continue serve connect the method for dealing with emergencies and dangerous situations, it is characterized in that, further comprising the steps of:
Recording data in memory module (413) is sent in recording server by the 3rd communication module (417) by S35, the described device of dealing with emergencies and dangerous situations (400) that independently connects, and is deleted by the recording data in memory module (413) accordingly.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210530168.4A CN103037116B (en) | 2012-12-11 | 2012-12-11 | Alarm response system and alarm response method capable of continuing service after failure happens to alarm reception |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210530168.4A CN103037116B (en) | 2012-12-11 | 2012-12-11 | Alarm response system and alarm response method capable of continuing service after failure happens to alarm reception |
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| Publication Number | Publication Date |
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| CN103037116A CN103037116A (en) | 2013-04-10 |
| CN103037116B true CN103037116B (en) | 2015-03-04 |
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| CN201210530168.4A Expired - Fee Related CN103037116B (en) | 2012-12-11 | 2012-12-11 | Alarm response system and alarm response method capable of continuing service after failure happens to alarm reception |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104253911B (en) * | 2013-06-27 | 2017-08-29 | 华为技术有限公司 | A kind of liaison centre carries out method, queue machine and the liaison centre of call treatment |
| CN106549802A (en) * | 2016-10-25 | 2017-03-29 | 安徽讯呼信息科技有限公司 | Urgent class call center based on redundancy |
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| US4969186A (en) * | 1988-05-12 | 1990-11-06 | Gte North Incorporated | Telephone message waiting system and apparatus |
| CN1750476A (en) * | 2004-09-14 | 2006-03-22 | 华为技术有限公司 | Method and device for guaranteeing call connection in intelligent net system |
| CN201937333U (en) * | 2010-11-29 | 2011-08-17 | 河南省电力勘测设计院 | Power dispatch network with strong anti-disaster abilities |
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Patent Citations (3)
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|---|---|---|---|---|
| US4969186A (en) * | 1988-05-12 | 1990-11-06 | Gte North Incorporated | Telephone message waiting system and apparatus |
| CN1750476A (en) * | 2004-09-14 | 2006-03-22 | 华为技术有限公司 | Method and device for guaranteeing call connection in intelligent net system |
| CN201937333U (en) * | 2010-11-29 | 2011-08-17 | 河南省电力勘测设计院 | Power dispatch network with strong anti-disaster abilities |
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| 盐都区自动报警中心升级方案;无;《www.ydzb.gov.cn/Article/UploadFiles/201108/2011080415415072.doc》;20110804;第1-2页 * |
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