CN102833428A - Method for displaying menu options in automatic voice service, and communication terminal - Google Patents
Method for displaying menu options in automatic voice service, and communication terminal Download PDFInfo
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- CN102833428A CN102833428A CN2012102226554A CN201210222655A CN102833428A CN 102833428 A CN102833428 A CN 102833428A CN 2012102226554 A CN2012102226554 A CN 2012102226554A CN 201210222655 A CN201210222655 A CN 201210222655A CN 102833428 A CN102833428 A CN 102833428A
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Abstract
The invention is suitable for the technical field of communication, and provides a method for displaying menu options in an automatic voice service. The method comprises the following steps of: acquiring menu option information corresponding to keys in the automatic voice service; and during automatic voice service communication, displaying the menu option information corresponding to the keys on a screen. Correspondingly, the invention also provides the communication terminal. Therefore, the automatic voice service is combined with a data service; when a voice is automatically played, a clear and intuitive graphical menu interface is supplied to helping user operation; the operation efficiency and the accuracy of the user can be greatly improved; furthermore, the communication cost is reduced, and the interference of an external environment is avoided; and therefore, the user experience is enhanced.
Description
Technical field
The present invention relates to communication technical field, relate in particular to the method and the communication terminal of display menu options in a kind of automatic speech service.
Background technology
For customer service more easily is provided; Organizations such as existing government organs, bank, common carrier, equipment manufacturers provide the automatic speech service mostly; The automatic speech server is through playing the corresponding content of voice menu numbering earlier; Accept the digital keys audio frequency respective service is provided, the user selects respective service by corresponding digital keys then through listening to menu option information.But also there is following defective in existing automatic speech service:
One, the low and poor user experience of user's operating efficiency.Present various automatic speech service often has a plurality of option contents in every grade of menu option, the user who causes being unfamiliar with this menu content often need hear out whole menu option information in advance and could select corresponding with service.And the user often divides unclear to corresponding which menu option of the service that oneself needs; For example certain user need inquire about the bill of oneself; It possibly still be that " individual service " exists doubt to selecting " bill service "; This user needs some menu of exploratory entering to look for own required service, as finds that this grade menu does not have required service then need return Previous Menu and searches again.The implication of passing on through voice merely often makes the too many attentiveness flower of CU go to catch content rather than go for to seek own desired corresponding with service.In addition, some organization is often in order to recommend the emphasis service of oneself, always preferentially before the menu voice selecting plays recommendation service, causes the user can not find the services menu of oneself needs rapidly, has a strong impact on operating efficiency.In domestic certain bank client Service Phone flow process, menu option information such as " consulting of 706-application platinum credit card ", " the 702-letter of application is with degree of sticking into inquiry " were play before conventional menu option information such as " 1-opens card and password setting ", " 2-reports the loss and note is reminded the query trade confirmation ".In addition, along with the communication terminal with electrical distance transducer is more and more universal, the communication terminal of keypad is eliminated gradually; The user is in dialing automatic speech Service Phone process; Not too can be in the ear next door and the time carry out " touch system " and push corresponding digital keys, and after communication terminal taken away from ear, the electrical distance transducer there was one work judgement period at communication terminal; Screen is lighted ejected numeric keypad, this has also influenced user experience.
Two, be easy to receive the external environment influence.When the user listens to voice content in the automatic speech service, receive current environmental impact of living in easily, bother like noise or other people, cause the user sometimes needs play again many times and could definitely catch menu content with the voice of one-level menu.
Two, consume unnecessary communication cost.The user dials the automatic speech Service Phone need pay communication cost usually, and for example domestic 400 types of 955 types of customer service phones often all require the user to pay basic city telephone rate.And since the user usually and be unfamiliar with the menu option information of automatic speech service, to cause listening to the time of voice generally longer, therefore often to pay unnecessary communication cost.
In order to address the above problem; Each organization also provides the client service software of graphical interfaces; Though said client service software can provide clear graphical interaction interface for users to use; Have more targetedly service one to one in the automatic speech service but can not provide, so the user still tends to select the automatic speech service to a great extent.
Can know that to sum up existing automatic speech service technology obviously exists inconvenience and defective, so be necessary to improve on reality is used.
Summary of the invention
To above-mentioned defective; The object of the present invention is to provide the method and the communication terminal of display menu options in a kind of automatic speech service, it is through binding data service in the automatic speech service, when playing voice automatically; Clear and intuitive EFR STK interface assisted user operation is provided; Can improve user's operating efficiency and accuracy greatly, reduce communications cost simultaneously and avoid receiving external environmental interference, and then promoted user experience.
To achieve these goals, the present invention provides the method for display menu options in a kind of automatic speech service, comprises that step has:
Obtain menu option information corresponding in the automatic voice service with each button;
In automatic speech service conversation, on screen, show the menu option information corresponding with each button.
According to method of the present invention, the said step of obtaining menu option information corresponding with each button in the automatic voice service also comprises:
Serve to automatic speech server requests automatic speech;
Judge whether to preserve the menu option information of said automatic speech service;
If do not preserve said menu option information, then from said automatic speech server, obtain said menu option information.
According to method of the present invention, the said step of obtaining menu option information corresponding with each button in the automatic voice service also comprises:
If preserve said menu option information, then obtain this machine information version number of said menu option information, and from said automatic speech server, obtain the up-to-date information version number of said menu option information;
Judge whether said machine information version number is lower than said up-to-date information version number;
If be lower than said up-to-date information version number, then from said automatic speech server, obtain the corresponding menu option information of said up-to-date information version number.
According to method of the present invention, said in automatic speech service conversation, also comprise after on screen, showing the step of the menu option information corresponding with each button:
Detect said button and clicked and ask to get into corresponding next stage or previous menu interface;
Whether the voice of judging said automatic speech service have got into said next stage or previous menu interface;
If said voice have got into said next stage or previous menu interface, then show said next stage or previous menu interface, and on screen, show the menu option information corresponding with said next stage or previous menu interface.
According to method of the present invention, the step whether said voice of judging the automatic speech service have got into said next stage or previous menu interface comprises:
Said voice are carried out speech recognition; Whether the matching degree of judging the menu option information that the voice content of said voice is corresponding with said next stage or previous menu interface reaches predetermined matching threshold; If reach said matching threshold, judge that then said voice have got into said next stage or previous menu interface;
Said method also comprises:
If said voice do not get into said next stage or previous menu interface, then keep current other menu interface of level or jump to the menu interface that has the maximum match degree with said voice.
The present invention also provides a kind of communication terminal, includes:
Acquisition module is used for obtaining the automatic voice service menu option information corresponding with each button;
Display module is used on screen, showing the menu option information corresponding with each button in automatic speech service conversation.
According to communication terminal of the present invention, said acquisition module also comprises:
The request submodule is used for to the service of automatic speech server requests automatic speech;
First judges submodule, is used to judge whether to preserve the menu option information of said automatic speech service;
First obtains submodule, is used for when not preserving said menu option information, from said automatic speech server, obtaining said menu option information.
According to communication terminal of the present invention, said acquisition module also comprises:
Second obtains submodule, is used for when preserving said menu option information, obtaining this machine information version number of said menu option information, and from said automatic speech server, obtaining the up-to-date information version number of said menu option information;
Second judges submodule, is used to judge whether said machine information version number is lower than said up-to-date information version number;
If the 3rd obtains submodule, is used for from said automatic speech server, obtaining the corresponding menu option information of said up-to-date information version number when being lower than said up-to-date information version number.
According to communication terminal of the present invention, also comprise:
Detection module is used to detect said button and is clicked and ask to get into corresponding next stage or previous menu interface;
Judge module is used to judge whether the voice of said automatic speech service have got into said next stage or previous menu interface;
Said display module is used for when said voice have got into said next stage or previous menu interface, showing said next stage or previous menu interface, and on screen, shows the menu option information corresponding with said next stage or previous menu interface.
According to communication terminal of the present invention; Said judge module is used for said voice are carried out speech recognition; Whether the matching degree of judging the menu option information that the voice content of said voice is corresponding with said next stage or previous menu interface reaches predetermined matching threshold; If reach said matching threshold, judge that then said voice have got into said next stage or previous menu interface;
Said display module also is used for when said voice do not get into said next stage or previous menu interface, keeps current other menu interface of level or jumps to the menu interface that has the maximum match degree with said voice.
The present invention considers the demand of user when using various automatic speechs to serve; And the analysis user use habit, the scheme that binding data is served in the automatic speech service is proposed, obtain menu option information corresponding in the automatic voice service earlier with each button; And in automatic speech service conversation; On screen, show the menu option information corresponding, so that the automatic speech service when playing voice automatically, provides clear and intuitive EFR STK interface to go the assisted user operation with each button.Whereby; The present invention realizes listening in the automatic speech service and combining of seeing; So that the user in use locatees the required service item through the menu graphical interface rapidly, exactly, avoided in the existing automatic speech service loaded down with trivial details voice to listen the stand-by period in advance, thereby improved user's operating efficiency and accuracy greatly; Reduce communications cost simultaneously and can avoid extraneous environmental interference, and then promoted user experience.
Description of drawings
Fig. 1 is the structural representation of communication terminal of the present invention;
Fig. 2 is the structural representation at preferred communication of the present invention terminal;
Fig. 3 is the method flow diagram of display menu options in the automatic speech service of the present invention;
Fig. 4 is the method flow diagram of display menu options in the preferred automatic speech service of the present invention;
Fig. 5 is the anti-flow instance figure that trembles in the method for display menu options in the preferred automatic speech service of the present invention;
Fig. 6 A～Fig. 6 D is the operation interface instance graph of display menu options in the automatic speech service of the present invention.
Embodiment
In order to make the object of the invention, technical scheme and advantage clearer,, the present invention is further elaborated below in conjunction with accompanying drawing and embodiment.Should be appreciated that specific embodiment described herein only in order to explanation the present invention, and be not used in qualification the present invention.
Fig. 1 is the structural representation of communication terminal of the present invention; Said communication terminal 100 can be mobile phone, PDA (Personal Digital Assistant; Personal digital assistant), panel computer etc., said communication terminal 100 comprises acquisition module 10 and display module 20, wherein:
Acquisition module 10 is used for obtaining the automatic voice service menu option information corresponding with each button.Acquisition module 10 can obtain menu option information from the automatic speech server that said automatic speech service is provided; And this menu option information can be obtained before the automatic speech service is carried out or in the process, and said menu option information comprises other menu option information of different menu level.
Display module 20 is used on screen, showing the menu option information corresponding with each button in automatic speech service conversation.Preferably, said menu option information is presented on the corresponding said button, certainly also to show the menu list corresponding, second each display digit touch button in screen the first half with each numeral; Perhaps display menu tabulation on screen, but each menu list clicking operation etc.The button that display module 20 shows is a virtual key; Can comprise numerical key, character keys, return key, combined digital function key and/or numerical key functional rehabilitation key etc.; Preferably on said numerical key, show corresponding menu option information, so that in the automatic speech service, increase the supplementary of graphical interfaces.After the user dials the customer service phone of automatic speech service, communication terminal 100 will be shown to corresponding menu option information on the virtual key on the screen associated after closing of the circuit, and the user only need click corresponding button promptly can obtain respective service.
The present invention considers when the user uses the automatic speech service; It is hands-free that often custom is used loud speaker; This use habit has been supported the realization of technical scheme of the present invention to a great extent; And menus at different levels often can its structure of frequent updating in the automatic speech service, and this is also for the invention provides convenience and feasibility support.Use the demand and the custom of automatic speech service through analysis user; Proposition is the display menu options information scheme in the automatic speech service; Let the user in use can rapidly, accurately locate required service through graphical interfaces; The good service of convenient accurate experience customer service provider, the present invention has following characteristics:
1, considers the loaded down with trivial details present situation in the menu selection course in the existing automatic speech service, propose a kind of method of operation that can in communication process, " listening " and " seeing " be combined, receive external interference property less.
2, no longer need hear out the menu item that remains to be play in user's use, can control communication terminal 100 and select deserved service.Time saving and energy saving, improved operating efficiency, optimized user experience.
3, the present invention has combined the advantages such as the convenient manual service of convenience based on the clear and automatic speech service of the user side service software of data network, has avoided the loaded down with trivial details voice of automatic speech service to listen the stand-by period in advance.
4, following perfect along with the communication data network, talk business are will certainly binding data professional, and this measure is tried out in current the most general automatic speech service, has application space widely in the future.
Fig. 2 is the structural representation at preferred communication of the present invention terminal, and said communication terminal 100 comprises acquisition module 10 and display module 20, wherein:
Said acquisition module 10 also comprises:
Request submodule 11 is used for to the service of automatic speech server requests automatic speech.
First judges submodule 12, is used to judge whether communication terminal 100 preserves the menu option information of automatic speech service.If the user dials the customer service phone of automatic speech service first, then can not preserve said menu option information; And if the non-customer service phone of dialing the automatic speech service first of user then can be preserved said menu option information.
First obtains submodule 13; Be used for when not preserving said menu option information; From the automatic speech server, obtain menu option information; Said menu option information should be up-to-date menu option information, and can said menu option information be stored in the predetermined memory space of communication terminal 100, so that directly use when dialing the customer service phone of automatic speech service once more.
Second obtains submodule 14, be used for when preserving said menu option information, and this machine information version number of the menu option information of preserving in the obtaining communication terminal 100, and from the automatic speech server, obtain the up-to-date information version number of menu option information.
Second judges submodule 15, is used to judge whether this machine information version number is lower than up-to-date information version number.
If the 3rd obtains submodule 16, is used for when being lower than up-to-date information version number, from the automatic speech server, obtains the corresponding menu option information of up-to-date information version number, and can said menu option information be stored in the predetermined memory space of communication terminal 100.
Said display module 20 is used on screen, showing the menu option information corresponding with each button in automatic speech service conversation, preferably said menu option information is presented on the corresponding said button.The button that is shown comprises numerical key, character keys, return key, combined digital function key and/or numerical key functional rehabilitation key etc.And said display module 20 also comprises:
First display sub-module 21 is used on numerical key, showing the first corresponding menu option information.
Whether first detection sub-module 22 is used to detect numerical key and is clicked.
The first control submodule 23 is used for when detecting numerical key and clicked, and sends the corresponding single audio signal of numerical key to the automatic speech server, and the corresponding first menu option information of this audio signal can obtain the service of first menu option information correspondence.
Second display sub-module 24 is used for when detecting the combined digital function key and clicked, showing the Several combination numerical key, and on each combination digital key, shows the number of digital and the second menu option information.The click mode is all adopted in launching or forbidding of combined digital function key.
Whether second detection sub-module 25 is used for detecting the combination numerical function key and is clicked.
The second control submodule 26; Be used for when detecting combination digital key and clicked; Send the combining audio signals of the corresponding number of digital of combined digital function key to the automatic speech server; The corresponding second menu option information of combining audio signals can obtain the corresponding service of the second menu option information.
Because the menu structure of each institutional automatic speech service is different, may represent certain specific service with two digits or three figure places even long number.Because the automatic speech service server all is to discern user's request through keypad tone; And the service mode of single button representative can not be used for the selection of the menu option of long number representative; Event need be provided with a dedicated button---combined digital function key; Open a dummy keyboard, in this dummy keyboard, send the automatic speech service server that adopts existing popular technique to and select controlled function to reach menu through directly send the combining audio that contains a plurality of numerals by a button.Launching or forbid all of combined digital function key gets final product through clicking this combined digital function key.Certainly also can generate the service icon of representing long number automatically by communication terminal 100, need not to generate and launch the service icon that the combined digital function key shows long number, direct this service icon of clicking of user's this moment directly obtains respective service.
Whether the 3rd detection sub-module 27 is used to detect numerical key functional rehabilitation key and is clicked.
The 3rd control submodule 28 when detecting numerical key functional rehabilitation key and clicked, stops the first menu option information on the display digit key, and recovers the digital input function of numerical key.The click mode is all adopted in launching or forbidding of numerical key functional rehabilitation key, if when not needing the digital input function of numerical key, can click this numerical key functional rehabilitation key once more and get final product.
Because need the user to input respective digital such as bank card number, password, ID card No. in some specific service; So a dedicated button should be set---numerical key functional rehabilitation key; Interrupt the current set of menu inlet function, make this moment by numerical key can not make on the communication terminal 100 menu that shows get into the next stage menu and still be in when the prime menu.
Be more preferably, said communication terminal 100 also comprises:
Detection module 30 is used to detect button and is clicked and ask to get into corresponding next stage or previous menu interface.
Judge module 40 is used to judge whether the voice of automatic speech service have got into next stage or previous menu interface.Be more preferably; Judge module 40 need prevent trembling processing; Be that 40 pairs of voice of judge module carry out speech recognition; Whether the matching degree of judging the menu option information that the voice content of voice is corresponding with next stage or previous menu interface reaches predetermined matching threshold, if reach matching threshold, judges that then voice have got into next stage or previous menu interface.The said anti-know-why of trembling is recording and discerning in receiver is play in a period of time after button is finished sound bite carries out; Go and be stored in the inner menu option information matches of communication terminal 100 with the literal after the identification, if coupling is mutually unison greater than certain preset threshold then think and got into this grade menu.
Said display module 20; Be used for when voice have got into next stage or previous menu interface; Show next stage or previous menu interface; And on screen the demonstration menu option information corresponding with next stage or previous menu interface, preferably the demonstration menu option information corresponding with next stage or previous menu interface is synchronous with the voice and the figure that guarantee menu option information on each button.Said display module 20 also is used for when voice do not get into next stage or previous menu interface, keeps current other menu interface of level or jumps to the menu interface that has the maximum match degree with voice.
The custom impression of analysis user of the present invention when using the automatic speech service---when playing the voice menu option information; Voice receive user's site environment factor affecting easily and cause mistake to listen or leak listening or forget the content of being listened; In conjunction with large-size screen monitors communication terminal development trend and communication network development trend; The present invention has designed and a kind ofly can in the communication process of automatic speech service, not receive the sound condition restriction, can show the current set of menu progress intuitively, lets the user locate own needed service quickly and accurately; Reducing to listen to repeatedly needs the preparatory menu option of listening, and optimizes user experience.Based on voice communication network binding data exploited in communication; Cooperate the optimizer flow algorithm to handle under the various environment with situation about occurring; The anxiety of having avoided when in emergency circumstances the user dials the customer service phone anxious ground to listen menu etc. to bide one's time has in advance to a great extent been saved user's quality time and communication cost to a certain extent.
Fig. 3 is the method flow diagram of display menu options in the automatic speech service of the present invention, and it can pass through to realize like Fig. 1 or communication terminal 100 shown in Figure 2, comprise that step has:
Step S301 obtains menu option information corresponding with each button in the automatic voice service.This step can be obtained menu option information from the automatic speech server that said automatic speech service is provided, and this menu option information can be obtained before the automatic speech service is carried out or in the process.
Step S302 in automatic speech service conversation, shows the menu option information corresponding with each button on screen.Preferably, said menu option information is presented on the corresponding said button, certainly also to show the menu list corresponding, second each display digit touch button in screen the first half with each numeral; Perhaps display menu tabulation on screen, but each menu list clicking operation etc.
Fig. 4 is the method flow diagram of display menu options in the preferred automatic speech service of the present invention, and it can be realized through communication terminal as shown in Figure 2 100, comprise that step has:
Step S401 serves to automatic speech server requests automatic speech.The user can ask the automatic speech service through the customer service phone of dialing the automatic speech service.
Step S402 judges whether to preserve the menu option information of said automatic speech service, if execution in step S404 then, otherwise execution in step S403.If the user dials the customer service phone of automatic speech service first, then can not preserve said menu option information; And if the non-customer service phone of dialing the automatic speech service first of user then can be preserved said menu option information.
Step S403 obtains menu option information from the automatic speech server.The phone of said automatic speech service waits that (communication line is connected) perhaps answered in the process in the process of answering; Communication terminal 100 is to the corresponding up-to-date menu option information of called automatic speech server requests button, and after receiving said up-to-date menu option information, it is stored in communication terminal 100 particular memory space.
Step S404 if preserve menu option information, then obtains this machine information version number of said menu option information, and from the automatic speech server, obtains the up-to-date information version number of said menu option information.If the non-customer service phone of dialing the automatic speech service first of user; Then wait that at phone (communication line is connected) perhaps answered in the process in the process of answering, communication terminal 100 is to the up-to-date information version number of the corresponding menu option information of called automatic speech server requests button.
Step S405 judges whether this machine information version number is lower than up-to-date information version number, if being lower than up-to-date information version number then returns step S403, then from the automatic speech server, obtains the corresponding menu option information of up-to-date information version number; Otherwise need not upgrade the menu option information of this machine, directly execution in step S406.
Step S406 in automatic speech service conversation, is presented at menu option information on the corresponding key.Displayable button is the touch virtual key in this step; Comprise numerical key, character keys, return key, combined digital function key and/or numerical key functional rehabilitation key etc.; Preferably on said numerical key, show corresponding menu option information, so that in the automatic speech service, increase the supplementary of graphical interfaces.
The menu option information that communication terminal 100 is initiatively corresponding with each button is presented in the key position of the virtual key on the screen of communication terminal 100 accordingly, so that it is auxiliary to carry out graphical interfaces to the user.Certainly, can be without display button, just the display menu options communication icon if the menu option communication icon is clicked, is then directly sent the corresponding digital audio frequency to the automatic speech server.
Said button comprises numerical key, character keys, return key, combined digital function key and/or numerical key functional rehabilitation key etc., and said step S406 further can comprise:
On numerical key, show the first corresponding menu option information.When detecting numerical key and clicked, send numerical key corresponding audio signal to the automatic speech server, the corresponding first menu option information of audio signal.
When detecting the combined digital function key and clicked, show the Several combination numerical key, and on each combination digital key, show the number of digital and the second menu option information.When detecting combination digital key and clicked, send the combining audio signals of the corresponding number of digital of combined digital function key to the automatic speech server, the corresponding second menu option information of combining audio signals.
When detecting numerical key functional rehabilitation key and clicked, stop the first menu option information on the display digit key, and recover the digital input function of numerical key.
Step S407 detects button and is clicked and ask to get into corresponding next stage or previous menu interface.
Step S408 judges whether the voice of automatic speech service have got into next stage or previous menu interface, and this step prevents trembling processing, if execution in step S409 then, otherwise execution in step S410.
Step S409; If voice have got into next stage or previous menu interface; Then show next stage or previous menu interface; And on screen the demonstration menu option information corresponding, preferably the demonstration menu option information corresponding on each button with next stage or previous menu interface with next stage or previous menu interface.
Step S410 if voice do not get into next stage or previous menu interface, then keeps current other menu interface of level.
Repeat above-mentioned steps S406～S407, until the end of conversation of automatic speech service.
Fig. 5 is the anti-flow instance figure that trembles in the method for display menu options in the preferred automatic speech service of the present invention, and it can be realized through communication terminal as shown in Figure 2 100, comprise that step has:
Step S501 carries out speech recognition to voice, recording identification in preferably the in progress voice of receiver being carried out.
Step S502; Whether the matching degree of judging the menu option information that the voice content of voice is corresponding with next stage or previous menu interface reaches predetermined matching threshold; If reach matching threshold; Judge that then voice have got into next stage or previous menu interface, and execution in step S503, otherwise execution in step S504.
Step S503 if voice have got into next stage or previous menu interface, then shows next stage or previous menu interface, and on each button the demonstration menu option information corresponding with next stage or previous menu interface.
Step S504 if voice do not get into next stage or previous menu interface, then keeps current other menu interface of level or jumps to the menu interface that has the maximum match degree with voice.
The user clicks corresponding button and gets into the next stage menu in current other menu of level; When communication terminal 100 confirms that voice have got into the next stage menu; This moment, each button also can change in the service entry of next stage menu interface representative accordingly, and communication terminal 100 is also followed the menu level that is got into and correspondingly corresponding menu option information is shown on each button.Operation is anti-in this step trembles program, whether menu is got into the next stage menu judge affirmation, synchronous with the voice and the figure that guarantee menu option information.Through virtual key " return key " operation is arranged like the user; After then the service entry of the menu representative of upper level being treated that " return key " audio signal is accepted by the automatic speech server and confirmed; Be shown to immediately on the corresponding virtual key; Also will move in this step and prevent trembling program, and whether menu return back to previous menu judged affirmation.
Fig. 6 A～Fig. 6 D is the operation interface instance graph of display menu options in the automatic speech service of the present invention, specifically describes as follows:
One, the menu option information of the ground floor menu of the menu structure of certain bank's customer service phone comprises: report the loss (1) Kai Ka and password setting, (2) and note remind query trade confirmation, (3) available amount and CASH ADVANCE, the inquiry of (4) bill, (5) buy foreign exchange with relatedly refund automatically, (6) personalization refund, (9) hold the client such as need change that manual service, (*) are returned Previous Menu, (#) is hard of hearing, shown in Fig. 6 A.
Two, after the user selects " (3) available amount and CASH ADVANCE ", communication terminal 100 judges that through anti-trembling affirmation automatic speech server has got into Level-2 menu, and then this moment, the interface got into the Level-2 menu interface rapidly.The menu option information at said Level-2 menu interface comprises: (1) available amount inquiry, the adjustment of (2) amount, (3) trading password function setting and modification, (4) phone CASH ADVANCE, and shown in Fig. 6 B.
Three, need under some specific environment, import when not representing the pure digi-tal of any menu item as the user; Numeric keypad is opened in available click " digital resetkey "; Launch the digital input function of numerical key, shown in Fig. 6 C, " digital resetkey " will be shown as grey colour specification and launch at this moment.
Four, contain the priority menu like " 706 application platinum credits card consulting ", " 702 letters of application are inquired about with degree of sticking into " etc. when some institutional automatic speech services package; In the time of directly letting client get into the service of some recommendation or VIP service, special keyboard is opened in available click " combined digital function key ".Communication terminal 100 will transmit the digital speech of combination in order; As selecting " 706 application platinum credit card consulting "; Communication terminal 100 will transmit key position, " 7 " " 0 " " 6 " audio frequency automatically according to the certain speed order gives the automatic speech server; So that obtain respective service, shown in Fig. 6 D, " combined digital function key " will be shown as grey colour specification and launch at this moment.。
In sum; The present invention considers the demand of user when using various automatic speechs to serve; And the analysis user use habit, the scheme that binding data is served in the automatic speech service is proposed, obtain menu option information corresponding in the automatic voice service earlier with each button; And in automatic speech service conversation; On screen, show the menu option information corresponding, so that the automatic speech service when playing voice automatically, provides clear and intuitive EFR STK interface to go the assisted user operation with each button.Whereby; The present invention realizes listening in the automatic speech service and combining of seeing; So that the user in use locatees the required service item through the menu graphical interface rapidly, exactly, avoided in the existing automatic speech service loaded down with trivial details voice to listen the stand-by period in advance, thereby improved user's operating efficiency and accuracy greatly; Reduce communications cost simultaneously and can avoid extraneous environmental interference, and then promoted user experience.
Certainly; The present invention also can have other various embodiments; Under the situation that does not deviate from spirit of the present invention and essence thereof; Those of ordinary skill in the art work as can make various corresponding changes and distortion according to the present invention, but these corresponding changes and distortion all should belong to the protection range of the appended claim of the present invention.
Claims (10)
1. the method for display menu options is characterized in that during an automatic speech was served, and comprised that step has:
Obtain menu option information corresponding in the automatic voice service with each button;
In automatic speech service conversation, on screen, show the menu option information corresponding with each button.
2. method according to claim 1 is characterized in that, the said step of obtaining menu option information corresponding with each button in the automatic voice service also comprises:
Serve to automatic speech server requests automatic speech;
Judge whether to preserve the menu option information of said automatic speech service;
If do not preserve said menu option information, then from said automatic speech server, obtain said menu option information.
3. method according to claim 2 is characterized in that, the said step of obtaining menu option information corresponding with each button in the automatic voice service also comprises:
If preserve said menu option information, then obtain this machine information version number of said menu option information, and from said automatic speech server, obtain the up-to-date information version number of said menu option information;
Judge whether said machine information version number is lower than said up-to-date information version number;
If be lower than said up-to-date information version number, then from said automatic speech server, obtain the corresponding menu option information of said up-to-date information version number.
4. according to each described method of claim 1～3, it is characterized in that, said in automatic speech service conversation, also comprise after on screen, showing the step of the menu option information corresponding with each button:
Detect said button and clicked and ask to get into corresponding next stage or previous menu interface;
Whether the voice of judging said automatic speech service have got into said next stage or previous menu interface;
If said voice have got into said next stage or previous menu interface, then show said next stage or previous menu interface, and on screen, show the menu option information corresponding with said next stage or previous menu interface.
5. method according to claim 4 is characterized in that, the step whether said voice of judging the automatic speech service have got into said next stage or previous menu interface comprises:
Said voice are carried out speech recognition; Whether the matching degree of judging the menu option information that the voice content of said voice is corresponding with said next stage or previous menu interface reaches predetermined matching threshold; If reach said matching threshold, judge that then said voice have got into said next stage or previous menu interface;
Said method also comprises:
If said voice do not get into said next stage or previous menu interface, then keep current other menu interface of level or jump to the menu interface that has the maximum match degree with said voice.
6. a communication terminal is characterized in that, includes:
Acquisition module is used for obtaining the automatic voice service menu option information corresponding with each button;
Display module is used on screen, showing the menu option information corresponding with each button in automatic speech service conversation.
7. communication terminal according to claim 6 is characterized in that, said acquisition module also comprises:
The request submodule is used for to the service of automatic speech server requests automatic speech;
First judges submodule, is used to judge whether to preserve the menu option information of said automatic speech service;
First obtains submodule, is used for when not preserving said menu option information, from said automatic speech server, obtaining said menu option information.
8. communication terminal according to claim 7 is characterized in that, said acquisition module also comprises:
Second obtains submodule, is used for when preserving said menu option information, obtaining this machine information version number of said menu option information, and from said automatic speech server, obtaining the up-to-date information version number of said menu option information;
Second judges submodule, is used to judge whether said machine information version number is lower than said up-to-date information version number;
If the 3rd obtains submodule, is used for from said automatic speech server, obtaining the corresponding menu option information of said up-to-date information version number when being lower than said up-to-date information version number.
9. according to each described communication terminal of claim 6～8, it is characterized in that, also comprise:
Detection module is used to detect said button and is clicked and ask to get into corresponding next stage or previous menu interface;
Judge module is used to judge whether the voice of said automatic speech service have got into said next stage or previous menu interface;
Said display module is used for when said voice have got into said next stage or previous menu interface, showing said next stage or previous menu interface, and on screen, shows the menu option information corresponding with said next stage or previous menu interface.
10. communication terminal according to claim 9; It is characterized in that; Said judge module is used for said voice are carried out speech recognition; Whether the matching degree of judging the menu option information that the voice content of said voice is corresponding with said next stage or previous menu interface reaches predetermined matching threshold, if reach said matching threshold, judges that then said voice have got into said next stage or previous menu interface;
Said display module also is used for when said voice do not get into said next stage or previous menu interface, keeps current other menu interface of level or jumps to the menu interface that has the maximum match degree with said voice.
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