CN102692896A - System for remotely maintaining printer in real time based on virtual reality technology - Google Patents
System for remotely maintaining printer in real time based on virtual reality technology Download PDFInfo
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- CN102692896A CN102692896A CN2011103659464A CN201110365946A CN102692896A CN 102692896 A CN102692896 A CN 102692896A CN 2011103659464 A CN2011103659464 A CN 2011103659464A CN 201110365946 A CN201110365946 A CN 201110365946A CN 102692896 A CN102692896 A CN 102692896A
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Abstract
The invention relates to the technical field of printers, in particular to a system for maintaining a printer. The system for remotely maintaining the printer in real time based on a virtual reality technology comprises a printer, wherein the printer comprises a printer control module, a data transfer unit (DTU) module and a monitoring center server; the printer control module is connected with the DTU module; and the DTU module is wirelessly connected with the monitoring center server. A virtual reality diagnosis maintenance module is arranged in the monitoring center server, and comprises a fault data base in which fault information is stored, and an expert experience data base in which solutions corresponding to the fault information are stored. By adoption of the technical scheme, when an available network interface is not provided in the scene of the printer or an Internet network is not provided around, a technician does not need to come to the scene of the printer to remove faults, so that a remote maintenance function of the printer is realized.
Description
Technical field
The present invention relates to the printer technology field, relate in particular to a kind of printing machine maintenance system.
Background technology
Along with the maximization day by day of modern printing machine equipment, robotization and complicated, the fault diagnosis of equipment with safeguarding increasingly high requirement has been proposed.Move efficiently in order to ensure device security, make it to keep the good working order except carrying out daily servicing, also must be when it break down, diagnose as early as possible and get rid of fault, shorten fault-time, avoid taking place heavy losses and accident.The remote maintenance technology that adopts data transmission Network Based is a solution preferably.Utilize the remote maintenance technology, equipment and supervisory system can be set up network with the technical support centre of its manufacturer immediately when needed and be connected, and carry out failure message rapidly and exchange and handle and instruct.Like this, interchange through information rather than personnel go on business and deal with problems, and have shortened the reaction time of system maintenance, have saved expense.
Yet for producer, it is wide to sell the device distribution region, and running environment is complicated, and most equipment does not need directly to be connected with network, and perhaps the running environment at scene does not just have ready-made network interface at all.For traditional remote fault diagnosis mode based on Internet; It has the Internet network around claimed apparatus equipment on hardware; Perhaps be necessary for appliance arrangement and set up the Internet network; Improved the dependence of equipment, strengthened the difficulty of equipment in remote fault diagnosis and maintenance geographical environment and network condition.Especially for frequent mobile equipment, realize that the remote fault diagnosis based on Internet almost is impossible.
In addition, the another one problem that actual remote fault diagnosis runs into is, all is lot of data through long-range equipment operational factor of returning and failure message; The technical support personnel needs oneself digestion, through the analysis of brain, understands the operation conditions of physical device abstractively; Analyzing failure cause; Strengthened technician's mental work load greatly, influence solves the efficient of failure problems, has reduced the response speed and the service quality of after sale service.
Summary of the invention
The objective of the invention is to, a kind of printing machine real time remote maintenance system based on virtual reality technology is provided, solve above technical matters.
The technical matters that the present invention solved can adopt following technical scheme to realize:
Printing machine real time remote maintenance system based on virtual reality technology; Comprise a printing machine; Said printing machine comprises a printing machine control module, it is characterized in that, also comprises a DTU module, a monitoring central server; Said printing machine control module connects said DTU module, the said monitoring central server of said DTU module wireless connections;
Be provided with virtual reality diagnosis maintenance module in the said monitoring central server, said virtual reality diagnosis maintenance module comprise one store failure message Mishap Database, store the expertise database with the corresponding solution of failure message;
Said printing machine control module is gathered service data; And service data is sent to said monitoring central server through said DTU module; Said monitoring central server is mated the failure message of service data and said Mishap Database, when mating successfully, calls the solution in the corresponding expertise database; And send the printing machine control module to, realize the remote failure processing capacity.
The present invention is through the DTU module that is connected with the printing machine control module, at the printing machine no ready-made network interface in scene or when not having the Internet network on every side, realized the printing machine remote maintenance functions through the DTU module.In addition, the present invention adopts data to mate automatically, calls the mode of solution automatically; Long-range solution printing machine failure problems; The failure problems that repeats like this can be accomplished processing automatically, has avoided the unnecessary duplication of labour, and the technician also needn't come to the printing machine on site fault clearing personally.Of the present invention be designed with to be beneficial to improve processing speed, practice thrift a large amount of manpowers, reduce cost.
Said monitoring central server connects one and is used for the treating apparatus that emulation shows printing machine abort situation and malfunction;
Said monitoring central server is mated the failure message of service data and said Mishap Database; When coupling is unsuccessful; Monitoring central server sends service data to said treating apparatus, and said treating apparatus is handled according to service data, and emulation shows failure message; Said failure message comprises printing machine abort situation and malfunction; The technician provides solution according to the failure message that treating apparatus shows, and failure message is added into said Mishap Database, and solution is added into said expertise database.
Said treating apparatus comprises a computing machine, and said built-in computer has the failure message simulation software, and said computing machine also connects said Mishap Database and said expertise database;
When said monitoring central server sends service data to said computing machine, said computing machine utilizes the failure message simulation software that printing machine abort situation and malfunction emulation are shown that the technician provides long-range solution in real time.
After said DTU module was received the solution of said monitoring central server transmission, said DTU module sent solution to said printing machine control module, through printing machine control module correction service data.Tangible Long-distance Control is revised the printing machine running status, and efficient is provided, and solves catastrophic failure more fast, on-the-spot handling failure purpose automatically.
Said DTU module connects a display device, and said display device comprises the display that a microprocessor system, is connected with said microprocessor system, and said microprocessor system is built-in with simulation software; After said monitoring central server sends solution to said DTU module; Said DTU module sends solution to said microprocessor system, and said microprocessor system utilizes simulation software that the method step emulation of printing machine abort situation, malfunction and solution is shown.Above-mentioned design has realized the purpose of technician's site disposal fault.
The present invention adopts treating apparatus emulation to show failure message, adopts display device emulation to show solution, and the user needn't observe uninteresting data, can intuitively observe the running status of printing machine and the solution of emulation, helps improving treatment effeciency.
Said DTU module connects a geographic position locating module; When the said DTU module of said monitoring central server request was sent the printing machine geographic position, said DTU module sent the positional information that said geographic position locating module sends to said monitoring central server.So that monitoring central server monitoring printing machine is allocation really, prevent that printing machine from being concealed by malice under the situation of not accomplishing payment.
The tamper module that said printing machine control module connection one is arranged on the DTU module; Said printing machine control module confirms through said tamper module whether said DTU module is removed; When the DTU module was removed, said printing machine control module control printing machine can't operate as normal;
When said monitoring central server can't connect through said DTU module and said printing machine control module, said monitoring central server was carried out alarm.
Said printing machine control module also transmits the heat transfer agent that the sensor groups on the printing machine is gathered when sending the monitoring central server service data to.So that monitoring central server is further understood the ruuning situation of printing machine.
Said service data comprises seal speed, paper feed, alcohol roller state, arm-tie, oblique arm-tie and printing machine failure code.
The data content that said monitoring central server transmits to said DTU module comprises and quits work, asks failure code, upgrades working routine.
Said printing machine control module preferably adopts the PLC control module, and said PLC control module becomes the numerical information of computer Recognition and said monitoring central server to carry out communication through said DTU module converts the service data of gathering.
Said DTU module is built-in with the GPRS transport module, and said DTU module is transferred to said monitoring central server through said GPRS transport module with service data.The present invention carries out remote transmission through the GPRT transport module, does not receive region restriction, transmission speed fast, helps finding real-time and solving catastrophic failure.
Said PLC control module is connected through Serial Port Line with said DTU module.
Said DTU module is connected through communication interface with said display device.Said communication interface can be RS232 or USB interface.
Said monitoring central server is connected through grid line with said treating apparatus.
Beneficial effect: owing to adopted technique scheme, the present invention is at the on-the-spot no ready-made network interface of printing machine or when not having the Internet network on every side, and the technician needn't come to the printing machine on site fault clearing personally, has realized the printing machine remote maintenance functions.The present invention helps improving processing speed, practices thrift a large amount of manpowers, reduces cost.
Description of drawings
Fig. 1 is a connection synoptic diagram of the present invention;
Fig. 2 is a workflow diagram of the present invention.
Embodiment
Technological means, the creation characteristic of realizing for the present invention, reach purpose and be easy to understand understanding,, further set forth the present invention below in conjunction with concrete diagram with effect.
With reference to Fig. 1; Printing machine real time remote maintenance system based on virtual reality technology; Comprise a printing machine, printing machine comprises a printing machine control module 1, also comprises a DTU module 2, a monitoring central server 3; Printing machine control module 1 connects DTU module 2, DTU module 2 wireless connections monitoring central server 3.Be provided with virtual reality diagnosis maintenance module in the monitoring central server 3, virtual reality diagnosis maintenance module comprise one store failure message Mishap Database, store the expertise database with the corresponding solution of failure message.Printing machine control module 1 is gathered service data; And service data is sent to monitoring central server 3 through DTU module 2; Monitoring central server 3 is mated the failure message of service data and Mishap Database, when mating successfully, calls the solution in the corresponding expertise database; And send printing machine control module 1 to, realize the remote failure processing capacity.
The present invention is through the DTU module 2 that is connected with printing machine control module 1, at the printing machine no ready-made network interface in scene or when not having the Internet network on every side, realized the printing machine remote maintenance functions through DTU module 2.In addition, the present invention adopts data to mate automatically, calls the mode of solution automatically; Long-range solution printing machine failure problems; The failure problems that repeats like this can be accomplished processing automatically, has avoided the unnecessary duplication of labour, and the technician also needn't come to the printing machine on site fault clearing personally.Of the present invention be designed with to be beneficial to improve processing speed, practice thrift a large amount of manpowers, reduce cost.
Monitoring central server 3 connects one and is used for the treating apparatus 4 that emulation shows printing machine abort situation and malfunction.Treating apparatus 4 comprises a computing machine, and built-in computer has the failure message simulation software, and computing machine also connects Mishap Database and expertise database.Monitoring central server 3 is mated the failure message of service data and Mishap Database; When coupling is unsuccessful; Monitoring central server 3 sends service data to computing machine; Computing machine utilizes the failure message simulation software that printing machine abort situation and malfunction emulation are shown that failure message comprises printing machine abort situation and malfunction, and the technician provides solution according to the failure message that treating apparatus 4 shows; And failure message added into Mishap Database, solution is added into expertise database.
After DTU module 2 was received the solution of monitoring central server 3 transmission, DTU module 2 can send solution to printing machine control module 1, revised service data through printing machine control module 1.Tangible Long-distance Control is revised the printing machine running status, and efficient is provided, and solves catastrophic failure more fast, on-the-spot handling failure purpose automatically.
Except the mode that adopts automatic handling failure; Also can adopt the mode of following technician's manual handle fault: DTU module 2 connects a display device 5; Display device 5 comprises the display that a microprocessor system, is connected with the microprocessor system, and the microprocessor system is built-in with simulation software.After monitoring central server 3 sends solution to DTU module 2; DTU module 2 sends solution to the microprocessor system, and the microprocessor system utilizes simulation software that the method step emulation of printing machine abort situation, malfunction and solution is shown.The present invention adopts treating apparatus 4 emulation to show failure message, adopts display device 5 emulation to show solution, and the user needn't observe uninteresting data, can intuitively observe the running status of printing machine and the solution of emulation, helps improving treatment effeciency.
Because the phenomenon of hire-purchase printing machine is more and more; In order to prevent purposes such as malice debt, better after sale service; The DTU module 2 preferred geographic position locating modules 6 that connect, geographic position locating module 6 can be the GPS locating module, also can adopt the LBS locating module.When monitoring central server 3 request DTU modules 2 were sent the printing machine geographic position, DTU module 2 sent the positional information that geographic position locating module 6 sends to monitoring central server 3.So that monitoring central server 3 monitoring printing machines are allocation really, prevent that printing machine from being concealed by malice under the situation of not accomplishing payment.
The tamper module 7 that 1 connection one of printing machine control module is arranged on the DTU module 2, printing machine control module 1 confirms through tamper module 7 whether DTU modules 2 are removed, when DTU module 2 was removed, printing machine control module 1 control printing machine can't operate as normal.When monitoring central server 3 can't connect through DTU module 2 and printing machine control module 1, monitoring central server 3 was carried out alarm.Certainly, after the payment of printing machine was accomplished, monitoring central server 3 can be revised the parameter of printing machine control module 1 through DTU module 2, and tamper module 7 was removed, and printing machine still can operate as normal.
Printing machine control module 1 also transmits the heat transfer agent that the sensor groups on the printing machine is gathered when sending monitoring central server 3 service datas to.So that monitoring central server 3 is further understood the ruuning situation of printing machine.Service data comprises seal speed, paper feed, alcohol roller state, arm-tie, oblique arm-tie and printing machine failure code.The data content that monitoring central server 3 transmits to DTU module 2 comprises and quits work, asks failure code, upgrades working routine.
The printing machine control module 1 preferred PLC control module that adopts, the PLC control module is carried out communication with the service data of gathering through numerical information and monitoring central server 3 that DTU module 2 converts computer Recognition to.
DTU module 2 is built-in with the GPRS transport module, and DTU module 2 is transferred to monitoring central server 3 through the GPRS transport module with service data.The present invention carries out remote transmission through the GPRT transport module, does not receive region restriction, transmission speed fast, helps finding real-time and solving catastrophic failure.
The connected mode of each intermodule of the present invention can adopt following mode: PLC control module and DTU module 2 are connected through Serial Port Line.DTU module 2 and display device 5 are connected through communication interface.Communication interface can be RS232 or USB interface.Monitoring central server 3 and treating apparatus 4 are connected through grid line.
With reference to Fig. 2, fault handling method of the present invention is specific as follows:
1) data acquisition: printing machine control module 1 connects with monitoring central server 3 through 2 requests of DTU module; After connecting, printing machine control module 1 sends to monitoring central server 3 with the service data that collects;
2) judge coupling: monitoring central server 3 is received service data, and service data and Mishap Database are mated, and judges whether to mate successfully;
3) transfer solution: if mate successfully, then monitoring central server 3 is transferred the solution in the expertise database, and sends to DTU module 2;
4) artificial treatment: if not success of coupling, then monitoring central server 3 sends to treating apparatus 4 with service data, and treating apparatus 4 utilizes the failure message simulation software to carry out the emulation demonstration, so that the technician in time drives solution;
5) add data: the technician confirm and the input solution after, monitoring central server deposits failure message in the Mishap Database in, corresponding solution is deposited in the expertise database, and solution is sent to DTU module 2;
6) emulation shows: after DTU module 2 is received solution, send to display device 5, display device 5 is utilized simulation software emulation solution, so that the technician checks intuitively.
More than show and describe ultimate principle of the present invention and principal character advantage of the present invention.The technician of the industry should understand the restriction that the present invention does not receive above-mentioned method of application; That describes in above-mentioned method of application and the instructions just says principle of the present invention; The present invention also has various changes and modifications under the prerequisite that does not break away from spirit and scope of the invention, and these variations and improvement all fall into and require the interior requirement protection domain of the present invention of the protection scope of the invention to be defined by appending claims and equivalent thereof.
Claims (10)
1. based on the printing machine real time remote maintenance system of virtual reality technology; Comprise a printing machine; Said printing machine comprises a printing machine control module, it is characterized in that, also comprises a DTU module, a monitoring central server; Said printing machine control module connects said DTU module, the said monitoring central server of said DTU module wireless connections;
Be provided with virtual reality diagnosis maintenance module in the said monitoring central server, said virtual reality diagnosis maintenance module comprise one store failure message Mishap Database, store the expertise database with the corresponding solution of failure message;
Said printing machine control module is gathered service data; And service data is sent to said monitoring central server through said DTU module; Said monitoring central server is mated the failure message of service data and said Mishap Database, when mating successfully, calls the solution in the corresponding expertise database; And send the printing machine control module to, realize the remote failure processing capacity.
2. the printing machine real time remote maintenance system based on virtual reality technology according to claim 1 is characterized in that: said monitoring central server connects one and is used for the treating apparatus that emulation shows printing machine abort situation and malfunction;
Said monitoring central server is mated the failure message of service data and said Mishap Database; When coupling is unsuccessful; Monitoring central server sends service data to said treating apparatus, and said treating apparatus is handled according to service data, and emulation shows failure message; Said failure message comprises printing machine abort situation and malfunction; The technician provides solution according to the failure message that treating apparatus shows, and failure message is added into said Mishap Database, and solution is added into said expertise database.
3. the printing machine real time remote maintenance system based on virtual reality technology according to claim 2; It is characterized in that: said treating apparatus comprises a computing machine; Said built-in computer has the failure message simulation software, and said computing machine also connects said Mishap Database and said expertise database;
When said monitoring central server sends service data to said computing machine, said computing machine utilizes the failure message simulation software that printing machine abort situation and malfunction emulation are shown that the technician provides long-range solution in real time.
4. according to claim 1,2 or 3 described printing machine real time remote maintenance systems based on virtual reality technology; It is characterized in that: after said DTU module is received the solution of said monitoring central server transmission; Said DTU module sends solution to said printing machine control module, through printing machine control module correction service data.
5. according to claim 1,2 or 3 described printing machine real time remote maintenance systems based on virtual reality technology; It is characterized in that: said DTU module connects a display device; Said display device comprises the display that a microprocessor system, is connected with said microprocessor system, and said microprocessor system is built-in with simulation software; After said monitoring central server sends solution to said DTU module; Said DTU module sends solution to said microprocessor system, and said microprocessor system utilizes simulation software that the method step emulation of printing machine abort situation, malfunction and solution is shown.
6. according to claim 1,2 or 3 described printing machine real time remote maintenance systems based on virtual reality technology; It is characterized in that: said DTU module connects a geographic position locating module; When the said DTU module of said monitoring central server request was sent the printing machine geographic position, said DTU module sent the positional information that said geographic position locating module sends to said monitoring central server.
7. the printing machine real time remote maintenance system based on virtual reality technology according to claim 6; It is characterized in that: the tamper module that said printing machine control module connection one is arranged on the DTU module; Said printing machine control module confirms through said tamper module whether said DTU module is removed; When the DTU module was removed, said printing machine control module control printing machine can't operate as normal;
When said monitoring central server can't connect through said DTU module and said printing machine control module, said monitoring central server was carried out alarm.
8. the printing machine real time remote maintenance system based on virtual reality technology according to claim 1; It is characterized in that: said printing machine control module also transmits the heat transfer agent that the sensor groups on the printing machine is gathered when sending the monitoring central server service data to.
9. according to claim 1,2 or 3 described printing machine real time remote maintenance systems based on virtual reality technology; It is characterized in that: said printing machine control module adopts the PLC control module, and said PLC control module becomes the numerical information of computer Recognition and said monitoring central server to carry out communication through said DTU module converts the service data of gathering.
10. according to claim 1,2 or 3 described printing machine real time remote maintenance systems based on virtual reality technology; It is characterized in that: said DTU module is built-in with the GPRS transport module, and said DTU module is transferred to said monitoring central server through said GPRS transport module with service data.
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| CN103901847A (en) * | 2014-03-21 | 2014-07-02 | 上海大学 | Printing machine remote fault monitoring system and method |
| CN104579737A (en) * | 2013-10-29 | 2015-04-29 | 北大方正集团有限公司 | Method and system for operating maintenance of distributed web system |
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| CN106397612A (en) * | 2016-10-31 | 2017-02-15 | 上海前孟计算机科技有限公司 | Distributing device for dehydrating nitro-cotton |
| CN108512673A (en) * | 2017-02-24 | 2018-09-07 | 腾讯科技（深圳）有限公司 | A kind of cloud service quality control method, device and server |
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