CN102624933B - Network wideband server supporting platform - Google Patents
Network wideband server supporting platform Download PDFInfo
- Publication number
- CN102624933B CN102624933B CN201210123206.4A CN201210123206A CN102624933B CN 102624933 B CN102624933 B CN 102624933B CN 201210123206 A CN201210123206 A CN 201210123206A CN 102624933 B CN102624933 B CN 102624933B
- Authority
- CN
- China
- Prior art keywords
- carrying
- module
- work
- supervision
- network
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Expired - Fee Related
Links
Abstract
The invention discloses a network wideband server supporting platform, adopting a B/S framework and comprising a browser side, a server side and an internet, wherein the browser side is used for operation of terminal users, and submitting requests of the terminal users to the server side; the server side is used for responding the requests submitted by the browser side and processing the data, the browser side and the server side carries out data transmission through internet, the types of the terminal users of the browser comprise a web service administrator, a co-operative corporation coordinator and co-operative corporation constructors. The browser side is an interface for direct operation of the terminal users, different user permissions are allocated according to different work demands, and different user permissions correspond to different user interfaces. The working process and the working quality of a wideband service business are effectively monitored, so that a client feels who is much accounted, considerate and serviced; and management remote operation, real-time operation and digitization of a cooperation company by a wideband service provider are realized.
Description
Technical field
The present invention relates to network service field, particularly a kind of network broadband supporting platform.
Background technology
Current China broadband market is far from arriving saturated degree, and in the years to come, China broadband user will continue to increase rapidly.Along with the increase of broadband user's amount, be anticipated that, the workload of Customer Service people, broadband installation personnel and repair and maintenance broadband line personnel increases thereupon, this wherein will inevitably occur that client provides service unsatisfied situation to attendant, broadband services provider wishes the appearance avoiding this kind of situation, and this wherein just relates to data management and service quality monitoring.
Service quality and customer satisfaction always are the link that broadband services provider payes attention to most, and at present in the supervision of terminal construction and the data management after opening and service quality, a set of perfect management system is not still set up for broadband services, so that install, patrol and examine and can not feed back to backstage in time with troubleshooting result; Workmen is after having constructed in customers' place, backstage can not be submitted to timely for information such as the states after opening data, customer data, terminal Installation and Debugging and carry out unified management, be unfavorable for processing client feedback, complaint etc. more efficiently, the service quality of client is difficult to effectively be promoted in the future.
Summary of the invention
In view of this, be necessary for above-mentioned problem, provide a kind of quantitative management to install, patrol and examine the network broadband supporting platform with troubleshooting result.
A kind of network broadband supporting platform, adopts B/S framework, comprising: browser end, server end and the Internet; Browser end, operates for carrying out for terminal use and submits information interaction request and data processing request to server end; Server end, for responding request and the data processing of browser end submission; The Internet, for browser end and server end data exchange between the two and conversion; Also comprise BOSS system (business operation support system), the intrasystem data message of BOSS circulates at any time and is updated to server end, for inquiring about for each terminal use.
The type of the terminal use of described browser end comprises: network service administrator, cooperative venture landman and cooperative venture constructor, each terminal use is assigned with different rights of using according to type, and each terminal use only can operate according to its own right accordingly.
The user interface of the browser end of described network service administrator comprises: install administration module, for carrying out the supervision of network broadband installment work; Inspection management module, patrols and examines the supervision of work for carrying out network broadband; Fault processing module, for carrying out the supervision of network broadband troubleshooting work; Cooperative venture's administration module, for managing cooperative company; Statistical report form module, for carrying out network broadband installation, patrolling and examining the report form statistics with troubleshooting work; Reservation management module, for carrying out the supervision of network broadband service booking work; Logger module, for carrying out the system journal record of network service support platform; Authority management module, for carrying out the rights management of terminal use; System setup module, for adjusting the Operation system setting of network broadband supporting platform.
The user interface of described cooperative venture landman comprises: install administration module, for carrying out the supervision of network broadband installment work; Inspection management module, patrols and examines the supervision of work for carrying out network broadband; Fault processing module, for carrying out the supervision of network broadband troubleshooting work; Statistical report form module, for carrying out network broadband installation, patrolling and examining the report form statistics with troubleshooting work; Reservation management module, for carrying out the supervision of network broadband service booking work.
The user interface of described cooperative venture constructor comprises: install administration module, for inquiring about installation task and submission task completes result; Inspection management module, for inquiring about patrol task and submission task completes result; Fault processing module, for inquiring about fault task and submission task completes result.
Feature of the present invention is: network broadband supporting platform distributes different rights of using to different user, user is under the rights of using of oneself, the interface for oneself this kind of user can only be seen, use corresponding function, the interface of user under other authorities can not be seen.Network service administrator can learn the progress of all kinds of work and the statistical report form of all kinds of work in corresponding module, audits the result of all kinds of work, arranges the authority of all types of user and the relevant parameter etc. of platform; Cooperative venture landman can manage the booking work of relative clients in corresponding module, the process progress of all kinds of work of supervision cooperative venture itself, the work quality etc. of management site operation personnel; Cooperative venture constructor can submit all kinds of work datas etc. in time in corresponding module, submits to all kinds of work data to be all complete in customers' place in time.
As mentioned above, advantage performance of the present invention in the following areas.
(1) demand of client can obtain directly, timely feeding back, and can feel and be taken seriously, and by the service shown consideration for, thus client compares the service being ready to promote this broadband services provider, establishes this broadband services provider public praise.
(2) quantitative management of broadband services provider to cooperative venture is conducive to, can from macroscopical aspect, also from the network service situation of microcosmic aspect monitoring a large number of users, fast in real time can grasp customer network service scenario, ensure to install, patrol and examine and the quality of troubleshooting.
(3) be conducive to cooperative venture to increase control power, effective management coordination personnel and workmen, realize management long-range, real time implementation, datumization.
Accompanying drawing explanation
Fig. 1 is system configuration schematic diagram of the present invention.
Fig. 2 is the subscriber interface module block diagram of end user web service administrators.
The subscriber interface module block diagram of Tu3Shi End User partnership company landman.
The subscriber interface module block diagram of Tu4Shi End User partnership company constructor.
Embodiment
Below in conjunction with accompanying drawing, the present invention will be further described.
As shown in Figure 1, a kind of network broadband supporting platform, adopts B/S framework, comprising: browser end, server end and the Internet; Browser end, operates for carrying out for terminal use and submits information interaction request and data processing request to server end; Server end, for responding request and the data processing of browser end submission; The Internet, for browser end and server end data exchange between the two and conversion.
The terminal use of browser end comprises network service administrator, cooperative venture landman and cooperative venture constructor three types.Wherein, network service administrator belongs to broadband services provider, and cooperative venture landman and cooperative venture constructor belong to the cooperative venture of broadband services provider.The present embodiment middle width strip business provider is exemplified as mobile operator, the cooperative venture of broadband services provider is exemplified as telecom operators, but the present invention is not limited, broadband services provider can not be mobile operator, the cooperative venture of broadband services provider can Bu Shi telecom operators, and a broadband services provider can have multiple cooperative venture.
Browser end is the interface that terminal use carries out direct control, and according to different work requirements, each terminal use is assigned with different user rights according to type, and different user authority correspond to different user interfaces.Server end is the base of data storage and the computing of platform service logic.
The present invention also comprises BOSS system, and the intrasystem data message of BOSS circulates at any time and is updated to server end.
The intrasystem data message of BOSS mainly comprises customer information and order register information, and the cooperative venture (i.e. telecom operators) of broadband services provider can carry out installation reservation and troubleshooting reservation according to the intrasystem data message of BOSS.
The terminal use of browser end can have multiple, and arbitrary browser end equipment is all connected with server-side devices by the Internet, and each terminal use has specific authority.
As shown in Figure 2, the user interface of network service administrator comprises: install administration module, inspection management module, fault processing module, cooperative venture's administration module, statistical report form module, reservation management module, logger module, authority management module, system setup module.
Network service administrator according to above-mentioned module, can carry out a series of management, examination & verification and job placement.
(1) check the reservation of cooperative venture, install, patrol and examine, troubleshooting progress and above relevant statistical report form thereof, system journal record is checked in supervision.
(2) examination & verification install, patrol and examine, troubleshooting result.
(3) managing cooperative company landman, cooperative venture constructor and network service administrator's account and log-on message; Managing cooperative company installs, patrol and examine, troubleshooting statistical report form; System journal record is checked in supervision, is responsible for the safety management of system, arranges each account authority, is responsible for the management of system relative parameters setting.
As shown in Figure 3, the user interface of cooperative venture landman comprises: install administration module, inspection management module, fault processing module, statistical report form module, reservation management module.
Cooperative venture landman according to above-mentioned provided all multimodes, can carry out the functions such as a series of reservation management, query statistic.
(1) booking work and management that client and fault client are installed is responsible for.
(2) be responsible for checking that supervision cooperative venture itself installs, patrol and examine, troubleshooting progress, and the statistical report form of being correlated with above.
As shown in Figure 4, the user interface of cooperative venture constructor comprises installation administration module, inspection management module, fault processing module.
Cooperative venture constructor can carry out the submission work of related data according to above-mentioned provided all multimodes.Such as, by the shooting of external camera, for site environment is taken pictures, to submit installation result data to, and customer profile can be included in; Working result data is patrolled and examined in submission; Submit troubleshooting result data to.Certainly, external camera just realizes a kind of instrument of some data of record client, and according to different client, different place, different operating environment, cooperative venture can select optimum instrument.
In order to ensure real-time and the accuracy of customer data, broadband services provider limits cooperative venture workmen, at customer broadband erecting bed logon server end, and wideband data must be recorded, after every subjob completes, all need the photo site submitting to debugging complete.Certainly, this is a kind of method in order to ensure customer data real-time and accuracy, and in concrete enforcement, broadband services provider can select and self think that effective method is to ensure real-time and the accuracy of customer data the most.
Above-mentioned network service administrator, relation between cooperative venture landman and cooperative venture constructor three are mutual.The customer information that cooperative venture landman provides according to BOSS system and order register information carry out installation reservation and fault is preengage, cooperative venture constructor performs concrete operation according to these reservations, by installation result data after operation completes, patrol and examine the server end of working result data and the submission of troubleshooting result data, network service administrator can view the data that cooperative venture constructor submits to, then these data are audited, judge whether service that cooperative venture provides meets the requirement of broadband services provider, enrich customer data further, be conducive to processing client feedback more quickly in the future, complain, thus effectively promote customer service quality.
In sum, advantage performance of the present invention in the following areas.
(1) demand of client can obtain directly, timely feeding back, and can feel and be taken seriously, and by the service shown consideration for, thus client compares the service being ready to promote this broadband services provider, establishes this broadband services provider public praise.
(2) quantitative management of broadband services provider to cooperative venture is conducive to, can from macroscopical aspect, also from the network service situation of microcosmic aspect monitoring a large number of users, fast in real time can grasp customer network service scenario, ensure to install, patrol and examine and the quality of troubleshooting.
(3) be conducive to cooperative venture to increase control power, effective management coordination personnel and workmen, realize management long-range, real time implementation, datumization.
The above embodiment only have expressed several execution mode of the present invention, and it describes comparatively concrete and detailed, but therefore can not be interpreted as the restriction to the scope of the claims of the present invention.It should be pointed out that for the person of ordinary skill of the art, without departing from the inventive concept of the premise, can also make some distortion and improvement, these all belong to protection scope of the present invention.Therefore, the protection range of patent of the present invention should be as the criterion with claims.
Claims (1)
1. a network broadband supporting platform, is characterized in that, adopts B/S framework, comprising: browser end, server end and the Internet; Browser end, operates for carrying out for terminal use and submits information interaction request and data processing request to server end; Server end, for responding request and the data processing of browser end submission; The Internet, for browser end and server end data exchange between the two and conversion;
Also comprise BOSS system, the intrasystem data message of BOSS circulates at any time and is updated to server end, for inquiring about for each terminal use;
The type of the terminal use of described browser end comprises: network service administrator, cooperative venture landman and cooperative venture constructor, each terminal use is assigned with different rights of using according to type, and each terminal use only can operate according to its own right accordingly;
The user interface of the browser end of described network service administrator comprises: install administration module, for carrying out the supervision of network broadband installment work; Inspection management module, patrols and examines the supervision of work for carrying out network broadband; Fault processing module, for carrying out the supervision of network broadband troubleshooting work; Cooperative venture's administration module, for managing cooperative company; Statistical report form module, for carrying out network broadband installation, patrolling and examining the report form statistics with troubleshooting work; Reservation management module, for carrying out the supervision of network broadband service booking work; Logger module, for carrying out the system journal record of network service support platform; Authority management module, for carrying out the rights management of terminal use; System setup module, for adjusting the Operation system setting of network broadband supporting platform;
The user interface of described cooperative venture landman comprises: install administration module, for carrying out the supervision of network broadband installment work; Inspection management module, patrols and examines the supervision of work for carrying out network broadband; Fault processing module, for carrying out the supervision of network broadband troubleshooting work; Statistical report form module, for carrying out network broadband installation, patrolling and examining the report form statistics with troubleshooting work; Reservation management module, for carrying out the supervision of network broadband service booking work;
The user interface of described cooperative venture constructor comprises: install administration module, for inquiring about installation task and submission task completes result; Inspection management module, for inquiring about patrol task and submission task completes result; Fault processing module, for inquiring about fault task and submission task completes result.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210123206.4A CN102624933B (en) | 2012-04-25 | 2012-04-25 | Network wideband server supporting platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210123206.4A CN102624933B (en) | 2012-04-25 | 2012-04-25 | Network wideband server supporting platform |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN102624933A CN102624933A (en) | 2012-08-01 |
| CN102624933B true CN102624933B (en) | 2015-01-14 |
Family
ID=46564615
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201210123206.4A Expired - Fee Related CN102624933B (en) | 2012-04-25 | 2012-04-25 | Network wideband server supporting platform |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102624933B (en) |
Families Citing this family (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104008446B (en) * | 2014-05-19 | 2018-01-23 | 成吉祥 | Construction information interacting method and system |
| CN109636338A (en) * | 2018-12-12 | 2019-04-16 | 北京光电新创通信技术有限公司 | A kind of broad band photoelectrical operation management platform system |
| CN114022971B (en) * | 2021-10-08 | 2023-09-05 | 中移（杭州）信息技术有限公司 | Broadband quality inspection system, method, device, equipment and readable storage medium |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1913461A (en) * | 2006-08-30 | 2007-02-14 | 北京天地互连信息技术有限公司 | Remote vedio monitoring system based on next generation interconnection network and its implementing method |
| CN101014068A (en) * | 2007-02-28 | 2007-08-08 | 华为技术有限公司 | Telecom service realizing method, system and apparatus |
| CN102291264A (en) * | 2011-09-03 | 2011-12-21 | 四川公用信息产业有限责任公司 | broadband service guarantee support system |
| CN202617167U (en) * | 2012-04-25 | 2012-12-19 | 广州茂腾信息科技有限公司 | Network broadband service supporting platform |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| KR20080030374A (en) * | 2006-09-30 | 2008-04-04 | 삼성전자주식회사 | Method and apparatus for providing internet service in communication system |
-
2012
- 2012-04-25 CN CN201210123206.4A patent/CN102624933B/en not_active Expired - Fee Related
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1913461A (en) * | 2006-08-30 | 2007-02-14 | 北京天地互连信息技术有限公司 | Remote vedio monitoring system based on next generation interconnection network and its implementing method |
| CN101014068A (en) * | 2007-02-28 | 2007-08-08 | 华为技术有限公司 | Telecom service realizing method, system and apparatus |
| CN102291264A (en) * | 2011-09-03 | 2011-12-21 | 四川公用信息产业有限责任公司 | broadband service guarantee support system |
| CN202617167U (en) * | 2012-04-25 | 2012-12-19 | 广州茂腾信息科技有限公司 | Network broadband service supporting platform |
Non-Patent Citations (1)
| Title |
|---|
| 丹东本地网宽带业务运行支撑系统;曲卫新;《北京邮电大学工程硕士论文》;20060927;全文 * |
Also Published As
| Publication number | Publication date |
|---|---|
| CN102624933A (en) | 2012-08-01 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN101431764B (en) | Automatic testing equipment for mobile network quality and network coverage | |
| CN102291617B (en) | End-to-end fault diagnosing and positioning platform of IPTV (Internet Protocol Television) business | |
| CN107886446A (en) | A kind of distribution network failure rushes to repair workform management system | |
| CN105809329A (en) | Electric power call first-aid repair system and work order receiving apparatus | |
| CN101399698A (en) | Safety management system, device and method | |
| CN103955185B (en) | Power distribution fault handling method of immediate power distribution fault handling information interaction terminal based on mobile operation technique | |
| CN105915441A (en) | WeChat repair method based on distribution network emergency repair command system | |
| CN102624933B (en) | Network wideband server supporting platform | |
| US20100023600A1 (en) | Development, test, and demonstration of automation solutions using web-based virtual computers and vpn tunneling | |
| CN107798489A (en) | A kind of electric network operation site safety management method based on wechat platform | |
| CN105225071A (en) | Based on the power communication identity management method of Quick Response Code | |
| CN111586678A (en) | Electric power communication wireless private network operation and maintenance supporting platform | |
| CN110852611A (en) | Real-time management and control system for construction workers on capital construction project site | |
| CN112434960A (en) | Intelligent community management system for multi-community centralized management and management method thereof | |
| CN109064140A (en) | Internet of things equipment operation management system | |
| CN110941527A (en) | Entity service channel operation system and method | |
| CN104504768A (en) | Real-time monitoring system for mobile operation of high-voltage transmission line and monitoring method of real-time monitoring system | |
| CN202617167U (en) | Network broadband service supporting platform | |
| CN102842073A (en) | Operation and maintenance management system | |
| CN104484744A (en) | Mobile EMERP system | |
| CN202904322U (en) | Network type operation ticket system | |
| CN106059091A (en) | Transformer station remote maintenance system and method | |
| CN109639798A (en) | Device management method based on Internet of Things cloud | |
| CN110674204A (en) | Management and control system for realizing forced compliance of pharmaceutical production process of medicine enterprises based on informatization | |
| WO2022083424A1 (en) | Odn node device management apparatus, method and device, and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CF01 | Termination of patent right due to non-payment of annual fee | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20150114 Termination date: 20210425 |