CN102594604A - Operation and maintenance management system and method - Google Patents
Operation and maintenance management system and method Download PDFInfo
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- CN102594604A CN102594604A CN2012100549024A CN201210054902A CN102594604A CN 102594604 A CN102594604 A CN 102594604A CN 2012100549024 A CN2012100549024 A CN 2012100549024A CN 201210054902 A CN201210054902 A CN 201210054902A CN 102594604 A CN102594604 A CN 102594604A
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Abstract
The invention provides an operation and maintenance management system and method. The operation and maintenance management system comprises an operation and maintenance management center and at least one mobile terminal, wherein the operation and maintenance management center is used for receiving request information sent by the mobile terminal, generating corresponding service information according to the request information and preset work procedures, distributing the service information to the mobile terminal, receiving work execution information fed back by the mobile terminal, processing the work execution information and storing the processed result; and the at least one mobile terminal is in wireless communication connection with the operation and maintenance management center and used for sending the request information to the operation and maintenance management center, receiving the service information distributed by the operation and maintenance management center, performing corresponding processing and transmitting the work execution information fed back by operation and maintenance personnel to the operation and maintenance management center. By the system and the method, the condition that the operation and maintenance effect is affected due to skill level difference of the operation and maintenance personnel can be effectively avoided, the operation and maintenance efficiency can be effectively improved, stable operation of an operated and maintained system or equipment is ensured, and the operation and maintenance cost is reduced.
Description
Technical field
The present invention relates to the network data processing technology, relate in particular to a kind of operation management system and method.
Background technology
Country carried forward vigorously the construction of national high-speed railway net in recent years, because high-speed railway is emerging project, the Ministry of Railways does not also put into effect relevant operation maintenance standards system.Present existing operation maintenance system is to be the one-level service, to be that secondary failure is handled, is the project after-sales service system framework of three grades high-end support, training and management with the maintenance and repair center with Emergency Response Team and producer with the personnel of O&M in the station.At present, generally lower as the personnel's of O&M in station of one-level service O&M ability, to its cultivation and raising one of needs process comparatively slowly also.And along with being on the increase of operation O&M project of each equipment in the station; If the O&M personnel are can not be by working regulation to each system or each equipment is patrolled and examined and the problem of finding in the process of patrolling and examining is in time reported; Also just can not in time carry out Maintenance and Repair, the normal operation of serious fault effects to whole station takes place possibly problem system or equipment.When station equipment generation catastrophe failure, the maintenance and repair center just needs to send Emergency Response Team and producer to solve fault, and this has just caused the passive situation of being too tired to deal with continuous solution fault at present, and O&M cost is high.
Summary of the invention
The present invention provides a kind of operation management system and method, to reduce O&M cost.
The present invention provides on the one hand and provides a kind of operation management system, comprising:
The operation management center is used for the solicited message that mobile terminal receive sends, and generates corresponding business information according to this solicited message according to preset operating regulation, distributes said business information and gives portable terminal; And the operation of mobile terminal receive feedback carries out information, and the result after said operation execution information is handled and will be handled stores;
At least one portable terminal is connected with said operation management center radio communication, is used for sending solicited message to said operation management center, receives the said business information of said operation management center distribution and carries out handled; And the operation execution information that the O&M personnel are fed back is sent to said operation management center.
Another aspect of the present invention provides a kind of operation management method, comprising:
The solicited message that mobile terminal receive sends;
Generate corresponding business information according to described request information according to preset operating regulation;
Distribute said business information and give corresponding portable terminal;
Information is carried out in the operation that receives said portable terminal feedback;
Result after said operation execution information handled and will handle stores.
Technique effect of the present invention is: operation management of the present invention center can generate business information according to the solicited message of portable terminal in real time and distribute this business information to the appointment portable terminal; Said portable terminal receives said business information in time, and the O&M personnel can accomplish the O&M task according to the content of said business information, and can upload operation through portable terminal to said operation management center in real time and carry out information.Adopt operation management system provided by the invention and method can avoid influencing the situation of O&M effect effectively because of O&M personnel's level of skill gap; Can effectively improve the efficient of operation maintenance, guarantee, the reduction O&M cost by the stable operation of O&M system or equipment.
Description of drawings
Fig. 1 is the structural representation of operation management system embodiment one provided by the invention;
Fig. 2 is the structural representation of operation management system embodiment two provided by the invention;
Fig. 3 is the structural representation of communication interface modules embodiment among the operation management system embodiment provided by the invention;
Fig. 4 is the structural representation of message processing module one embodiment among the operation management system embodiment provided by the invention;
Fig. 5 is the structural representation of another embodiment of message processing module among the operation management system embodiment provided by the invention;
Fig. 6 is the structural representation of DBM embodiment among the operation management system embodiment provided by the invention;
Fig. 7 is the structural representation of portable terminal embodiment among the operation management system embodiment provided by the invention;
Fig. 8 is the schematic flow sheet of operation management method embodiment provided by the invention;
Fig. 9 is the concrete realization flow sketch map of step S5 among the operation management method embodiment provided by the invention.
Embodiment
Operation management system embodiment provided by the invention, as shown in Figure 1, described operation management system comprises: operation management center 2 and at least one portable terminal 1.Only comprise a portable terminal 1 among the embodiment shown in Figure 1.Operation management system embodiment according to the invention also can comprise two or more portable terminals 1, and is as shown in Figure 2.Said operation management center 2 is used for the solicited message that mobile terminal receive 1 sends, and generates corresponding business information according to this solicited message according to preset operating regulation, distributes said business information and gives portable terminal 1; And the operation of mobile terminal receive 1 feedback carries out information, and the result after said operation execution information is handled and will be handled stores.Said portable terminal 1 is connected with said operation management center radio communication.This portable terminal 1 is used for sending solicited message to said operation management center 2, receives the said business information of said operation management center 2 distributions and carries out handled; And the operation execution information that the O&M personnel are fed back is sent to said operation management center 2.Wherein, described portable terminal identifying information specifically can be mobile terminal user name and/or password.
The said operation management of present embodiment center generates business information in real time and distributes this business information to the purpose portable terminal according to the solicited message of portable terminal; The O&M personnel of hand-held this purpose portable terminal can in time carry out the task of O&M to equipment by business information after viewing the business information that receives on the portable terminal and show.In fact, this business information can be specifically: monitoring time information, patrol and examine operating area information, patrol and examine facility information and O&M task arrangement information etc., said O&M personnel can carry out information after having patrolled and examined an equipment through said portable terminal input operation.Information is carried out in this operation can be specifically: move normal indication information, according to patrolling and examining the problem found in the process or fault message or the like.In fact, the operation management center described in the present embodiment specifically can be an operation management server, and said operation management center and said portable terminal can connect based on the radio communication that existing mobile network is set up between the two.
In actual mechanical process, the corresponding position, business information interface that the O&M personnel can receive on portable terminal according to the operation implementation status of reality is filled in concrete operation and is carried out content.Portable terminal can generate operation and carry out information according to the content that the O&M personnel fill in, and feedback information to said operation management center is carried out in the operation that generates.If patrolling and examining, the O&M personnel find in the process that a certain equipment has problems or broken down in running; The personnel of patrolling and examining can send the fault that has this portable terminal identifying information through said portable terminal and report solicited message; Said operation management center generates corresponding fault reporting information after this fault reports solicited message receiving, and distributes this fault reporting information.Certainly, in the practical application, said fault reporting information is that the mode with form shows on said portable terminal.The O&M personnel can fill in this table through portable terminal, and feed back to said operation management center, so that the operation management personnel learn fault message, in time notify the maintenance personal to carry out O&M or maintenance.
The said operation management system of present embodiment can in time be arranged O&M personnel's field operation content, even if lack experience, the O&M personnel that level of skill is lower also can accomplish the O&M task smoothly; Present embodiment also can be real-time acquisition and storage O&M personnel's operation carry out information.Adopt present embodiment can not receive the influence of O&M personnel technical ability difference, effectively improve the effect of moving O&M, guarantee by the stable operation of O&M system or equipment the reduction O&M cost.
Further, as shown in Figure 2, the operation management center 2 described in the foregoing description comprises: communication interface modules 201, message processing module 202 and DBM 203.Shown in figure, said communication interface modules 201, message processing module 202 are communicated by letter successively with DBM 203 and are connected.Wherein, Said communication interface modules 201 is used to set up said message processing module 202 and is connected with the radio communication of said portable terminal 1; Promptly transmit in business game information to the said portable terminal 1 by said message processing module 202 distributions, and transmit by the operation of said portable terminal 1 feedback and carry out in information to the said message processing module 202.Said DBM 203 is used to manage and store preset operating regulation, job information and operation and carries out information; Wherein, said operation execution information need be carried out persistence and kept, and can not be updated, so that follow-up checking of information carried out in operation, can be used as the operation management personnel and understands the reference that O&M situation and maintenance personal keep in repair.Said message processing module 202 is used for the solicited message that mobile terminal receive sends, and transfers corresponding job information generation business information in the said DBM 203 according to this solicited message according to preset operating regulation, distributes said business information; And receiving the operation execution information of feeding back, the result after said operation execution information is handled and will be handled is stored in the said DBM; Wherein, said business information comprises at least one job information.
Again further, as shown in Figure 3, the communication interface modules 201 described in the foregoing description comprises: send data buffer storage unit 2011, professional data processing unit 2012, reception data buffer storage unit 2014 and the professional data processing unit 2013 that receives of sending.Shown in figure, said transmission data buffer storage unit 2011 is connected with said professional transmission data processing unit 2012 communications, and the said professional data processing unit 2013 that receives is connected with said reception data buffer storage unit 2014 communications.Wherein, said transmission data buffer storage unit 2011 is used for the business information (as shown in Figure 4) of buffer memory from said message processing module 202 outputs.The said professional data processing unit 2012 that sends, whether have business information, if the said business information of extraction is arranged and export it to said portable terminal 1 if being used for monitoring in real time said transmission data buffer storage unit 2011.Said reception data buffer storage unit 2014 is used for buffer memory and carries out information from the operation of said portable terminal 1 feedback.Whether said business reception data processing unit 2013 is used for the said business reception of monitoring in real time data processing unit has operation execution information, extracts said operation execution information and exports it to said message processing module 202 (as shown in Figure 4) if having.
Again further, as shown in Figure 4, the message processing module 202 described in the foregoing description comprises: solicited message receiving element 2024, business information generation unit 2021, data push unit 2022 and execution result processing unit 2023.Shown in figure, the solicited message receiving terminal of described request information receiving unit 2024 and solicited message output are communicated by letter with the solicited message receiving terminal of the output of said communications interface unit 201 and said business information generation unit 2021 respectively and are connected.The job information input of said business information generation unit 2021 is communicated by letter with the business information receiving terminal of said DBM 203 and said data push unit 2022 respectively with the business information output and is connected.The information of said data push unit 2022 pushes end and is connected with said communication interface modules 201 communications.The feedback operation of said execution result processing unit 2023 is carried out information receiving end and is connected with said DBM 203 communications with said communication interface modules 201 respectively with legal operation execution information output.Wherein, described request information receiving unit 2024 is used to receive the solicited message that carries the portable terminal identifying information that said portable terminal sends.Said business information generation unit 2021 is used for the portable terminal identifying information and the content information of carrying according to described request information; Transfer corresponding job information generation business information in the said DBM 203 according to preset operating regulation; For example, said business information is the job task information of patrolling and examining on the same day.Said execution result processing unit 2023 is used to receive and verifies whether the operation execution information that carries the portable terminal identifying information of portable terminal feedback is legal; If will verify that according to mobile terminal identification information legal operation execution information stores is to said DBM 203; Otherwise this operation execution information is that information is carried out in illegal operation, does not store.Particularly, the so-called legal operation validation criteria of carrying out information can be to judge that whether the O&M personnel meet the information that preset rules defines according to the interface input that reports of corresponding information.Certainly in addition, said legal validation criteria can also be other standard, specifically can artificially set.Said data push unit 2022 is used for said business information is pushed to said communication interface modules 201, distributes said business information.Particularly, said message processing module 202 generates business information according to the solicited message that receives according to preset operating regulation, and the business information that generates is pushed to said communication interface modules 201; Whether monitor said communication interface modules 201 simultaneously has the operation of feedback to carry out information; If have; The operation that receives this feedback is carried out information and it is carried out data verification, and the operation that checking is legal is carried out in information stores to the respective storage areas of said DBM 203; Illegal operation is carried out information and is not stored.Further, carry out information illegally so that the O&M personnel feed back again for the operation of prompting O&M personnel feedback, the said message processing module described in the foregoing description also should comprise: invalid information Dispatching Unit 2025.As shown in Figure 5, the illegal operation of this invalid information Dispatching Unit 2025 is carried out information receiving end and illegal information output and is communicated by letter with the illegal information receiving terminal of the illegal operation execution information output of said execution result processing unit 2023 and said data push unit 2022 respectively and be connected.Said invalid information Dispatching Unit 2025 is used for generating illegal information according to the illegal operation execution information that is received from said execution result processing unit 2023 outputs.Therefore, the push unit of data described in the foregoing description 2022 also is used for said illegal information is pushed to said communication interface modules, distributes said illegal information.
Again further, as shown in Figure 6, the DBM 203 described in the foregoing description comprises: database management unit 2031 and database storage unit 2032.Shown in figure, said message processing module 202, said database management unit 2031 are communicated by letter successively with said database storage unit 2032 and are connected.Wherein, said database management unit 2031 is used for managing job information and the operation execution information that said database storage unit 2032 has been stored.For instance, message processing module 202 needs to extract the patrol plan on the same day, needs through database management unit 2031 in database storage unit 2032, to find the patrol plan on the same day, return information processing module 202.Said database storage unit 2031 is used for storage operation information and information is carried out in operation.For instance, said message processing module 202 receive the O&M personnel after the operation execution information of patrolling and examining of portable terminal feedback the output store instruction to said database management unit 2031; Said database management unit 2031 is carried out operation in information stores to the data storage cell 2032 according to this store instruction.
Further, as shown in Figure 7, the portable terminal 1 described in the foregoing description comprises: display unit 105, input unit 104, data download unit 101, data processing unit 103 and data transmission unit 102.Shown in figure, the signal of communication receiving terminal of said data download unit 101 is connected with said operation management center 2 radio communications.As shown in Figure 3 particularly, the signal of communication receiving terminal of said data download unit 101 is connected with said communication interface modules 201 radio communications.104 communications are connected said data processing unit 103 with input unit with said data download unit 101, data transmission unit 102, display unit 105 respectively.The signal of communication output of said data transmission unit 102 is connected with said operation management center 2 radio communications.Particularly, as shown in Figure 6, the signal of communication output of said data transmission unit 102 is connected with said communication interface modules 201 radio communications.Wherein, said data download unit 101 is used to download the business information that said message processing module generates.Said input unit 104 is used to import operation and carries out information.Said data processing unit 103 is used for said business information is handled the corresponding shows signal of generation; And monitor said input unit 104 in real time whether input information is arranged, if having, generate operation according to said input information and carry out information and also be sent to said data transmission unit 102.Be that data processing unit 103 carries out format conversion with business information through relevant criterion such as interface specifications and generates corresponding shows signal, and the information of input unit 104 inputs is carried out format conversion according to relevant criterion such as interface specifications generate operation and carry out information.Said display unit 105 is used for showing according to the said shows signal that receives.Said data transmission unit 102 is used for said operation execution information is sent to said operation management center 2.
Below in conjunction with concrete application example the operation principle of operation management system provided by the invention is done explanation further.
Suppose that the operation management system embodiment shown in Fig. 1 to 7 provided by the invention is applied in the operation management of each equipment in the high ferro station.Everyone is furnished with a portable terminal personnel of O&M in the station.The business information where when no matter the O&M personnel all can send through mobile terminal downloads operation management center.The personnel of O&M in the station can download the patrol task (being business information) on the same day in the terminal from move; The O&M personnel progressively accomplish patrol task according to download business information; If the O&M personnel find a certain equipment or system and have potential faults or broken down; The O&M personnel fill in potential faults information or fault message through the interface that reports corresponding on the portable terminal, to help follow-up maintenance personal's maintenance.The fault message that portable terminal fills the O&M personnel generates operation and carries out information and be uploaded to the operation management center, and carry out this operation in information stores to the said memory module at said operation management center, treats that O&M administrative staff or maintenance personal consult.
Certain operation management system embodiment provided by the invention also can be applicable in the high ferro station in each apparatus maintenance management, and similarly, everyone is furnished with a portable terminal each maintenance personal.The business information where when no matter maintenance personal all can send through mobile terminal downloads operation management center, this business information specifically can be the task instruction information that this failure problems solves, and to help the maintenance personal faulty equipment is overhauled.Said maintenance personal can be uploaded to said operation management center with maintenance process information (being that information is carried out in operation) through portable terminal; Said operation management center is stored to the maintenance process information of uploading (being that information is carried out in operation) in the said DBM, consults in order to follow-up maintenance personal.
As shown in Figure 8, the schematic flow sheet of operation management method embodiment provided by the invention.The said method of present embodiment can adopt the operation management system described in above-mentioned each embodiment to realize.The said operation management method of present embodiment comprises:
The solicited message that step S1, mobile terminal receive send.
Particularly, described request information carries the portable terminal identifying information, and this portable terminal identifying information specifically can be user name and/or password.
Step S2, generate corresponding business information according to preset operating regulation according to described request information.
Particularly, according to the portable terminal identifying information and the content information of carrying in the described request information, transfer corresponding job information generation business information in the said DBM according to preset operating regulation.
Step S3, distribute said business information;
Information is carried out in the operation of step S4, the said portable terminal feedback of reception;
During actual the realization, also portability portable terminal identifying information of information is carried out in said operation, so that corresponding different mobile terminals is stored respectively.
Step S5, the result after said operation execution information handled and will handle store.
Present embodiment can generate and send business information according to the concrete solicited message of portable terminal, can also real time record carry out information so that for follow-up maintenance reference is provided through the operation of said portable terminal feedback.Present embodiment can avoid influencing because of O&M personnel's level of skill gap the situation of O&M effect effectively; Can effectively improve the efficient of operation maintenance, guarantee, the reduction O&M cost by the stable operation of O&M system or equipment.
Further, as shown in Figure 9, the concrete implementation procedure of step S5 is following in the foregoing description:
Whether information is carried out in the operation that carries the portable terminal identifying information of step S5 ', checking portable terminal feedback legal, if will verify that according to mobile terminal identification information legal operation execution information stores is to said DBM; Otherwise this operation execution information is that information is carried out in illegal operation, does not store.
Wherein the legal validation criteria described in this step can be thought setting according to the operational issue of reality.For example, legal operation execution Information Authentication standard can be whether the O&M personnel import the information that meets the preset rules definition according to the interface that reports of corresponding information.Certainly in addition, said legal validation criteria can also be other standard, specifically can artificially realize setting.
Further, for can real-time reminding the operation of O&M personnel feedback to carry out information illegal so that the O&M personnel in time correct and correctly feed back.As shown in Figure 9, the S5 of step described in the foregoing description also comprises:
Step S501, the said illegal operation execution information of foundation generate illegal information;
Step S502, the said illegal information of distribution.
In fact as can be seen from Figure 9, step S501 and step S502 do not carry out after can not store in step S5 '.
What should explain at last is: above each embodiment is only in order to explaining technical scheme of the present invention, but not to its restriction; Although the present invention has been carried out detailed explanation with reference to aforementioned each embodiment; Those of ordinary skill in the art is to be understood that: it still can be made amendment to the technical scheme that aforementioned each embodiment put down in writing, perhaps to wherein part or all technical characteristic are equal to replacement; And these are revised or replacement, do not make the scope of the essence disengaging various embodiments of the present invention technical scheme of relevant art scheme.
Claims (10)
1. an operation management system is characterized in that, comprising:
The operation management center is used for the solicited message that mobile terminal receive sends, and generates corresponding business information according to this solicited message according to preset operating regulation, distributes said business information and gives portable terminal; And the operation of mobile terminal receive feedback carries out information, and the result after said operation execution information is handled and will be handled stores;
At least one portable terminal is connected with said operation management center radio communication, is used for sending solicited message to said operation management center, receives the said business information of said operation management center distribution and carries out handled; And the operation execution information that the O&M personnel are fed back is sent to said operation management center.
2. operation management system according to claim 1 is characterized in that, said operation management center comprises: communication interface modules, DBM and message processing module; Wherein,
Said communication interface modules is used to set up said message processing module and is connected with the radio communication of said portable terminal;
Said DBM is used to manage and store preset operating regulation, job information and operation and carries out information;
Said message processing module is used for the solicited message that mobile terminal receive sends, and transfers corresponding job information generation business information in the said DBM according to this solicited message according to preset operating regulation, distributes said business information and gives portable terminal; And the operation of mobile terminal receive feedback carries out information, and the result after said operation execution information is handled and will be handled stores;
Wherein, said business information comprises at least one job information.
3. operation management system according to claim 2 is characterized in that, said communication interface modules comprises: send data buffer storage unit, professional data processing unit, reception data buffer storage unit and the professional data processing unit that receives of sending; Wherein,
Said transmission data buffer storage unit is used for the said business information of buffer memory from said message processing module distribution;
The said professional data processing unit that sends, whether have business information, if having, extract said business information and be distributed to said portable terminal if being used for monitoring in real time said transmission data buffer storage unit;
Said reception data buffer storage unit is used for buffer memory and carries out information from the said operation of said portable terminal feedback;
The said professional data processing unit that receives, whether have operation carry out information, if having, extract said operation and carry out information and export it to said message processing module if being used for the said professional data processing unit that receives of monitoring in real time.
4. operation management system according to claim 2 is characterized in that, said message processing module comprises: solicited message receiving element, business information generation unit, data push unit and execution result processing unit; Wherein,
The described request information receiving unit is used to receive the solicited message that carries the portable terminal identifying information that said portable terminal sends;
Said business information generation unit is used for the portable terminal identifying information and the content information of carrying according to described request information, transfers according to preset operating regulation that corresponding job information generates business information in the said DBM;
Said execution result processing unit; Whether information is carried out in the operation that carries the portable terminal identifying information that is used to receive and verifies the portable terminal feedback legal; If will verify that according to mobile terminal identification information legal operation execution information stores is to said DBM; Otherwise this operation execution information is that information is carried out in illegal operation, does not store;
Said data push unit is used for said business information is pushed to said communication interface modules, distributes said business information.
5. operation management system according to claim 2; It is characterized in that; Said message processing module also comprises: the invalid information Dispatching Unit is used for generating illegal information according to the illegal operation execution information that is received from said execution result processing unit output;
Said data push unit also is used for said illegal information is pushed to said communication interface modules, distributes said illegal information.
6. operation management system according to claim 2 is characterized in that, said DBM comprises: database management unit and database storage unit; Wherein,
Said database management unit is used for managing job information and the operation execution information that said database storage unit has been stored;
Said database storage unit is used for storage operation information and operation and carries out information.
7. according to arbitrary described operation management system in the claim 1 to 6, it is characterized in that said portable terminal comprises: display unit, input unit, data download unit, data processing unit and data transmission unit; Wherein,
Said data download unit is used to download the business information that said message processing module generates;
Said input unit is used to import operation and carries out information;
Said data processing unit is used for said business information is handled the corresponding shows signal of generation; And monitor said input unit in real time whether input information is arranged, if having, generating operation according to said input information and carry out information and this operation execution information is sent to said data transmission unit, wherein said job information comprises at least one input information;
Said display unit is used for showing according to the said shows signal that receives;
Said data transmission unit is used for said operation execution information is sent to said operation management center.
8. an operation management method is characterized in that, comprising:
The solicited message that mobile terminal receive sends;
Generate corresponding business information according to described request information according to preset operating regulation;
Distribute said business information and give corresponding portable terminal;
Information is carried out in the operation that receives said portable terminal feedback;
Result after said operation execution information handled and will handle stores.
9. operation management method according to claim 8 is characterized in that, described result after said operation execution information is handled and will be handled stores, and comprising:
Whether information is carried out in the operation that carries the portable terminal identifying information of checking portable terminal feedback legal, if will verify that according to mobile terminal identification information legal operation execution information stores is to said DBM; Otherwise this operation execution information is that information is carried out in illegal operation, does not store.
10. operation management method according to claim 9 is characterized in that, said result after said operation execution information is handled and will be handled stores, and also comprises:
Generate illegal information according to said illegal operation execution information;
Distribute said illegal information.
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| CN109688008A (en) * | 2018-12-27 | 2019-04-26 | 安徽长泰信息安全服务有限公司 | A kind of operation management system for database server |
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