CN102594604A - Operation and maintenance management system and method - Google Patents
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Abstract
The invention provides an operation and maintenance management system and method. The operation and maintenance management system comprises an operation and maintenance management center and at least one mobile terminal, wherein the operation and maintenance management center is used for receiving request information sent by the mobile terminal, generating corresponding service information according to the request information and preset work procedures, distributing the service information to the mobile terminal, receiving work execution information fed back by the mobile terminal, processing the work execution information and storing the processed result; and the at least one mobile terminal is in wireless communication connection with the operation and maintenance management center and used for sending the request information to the operation and maintenance management center, receiving the service information distributed by the operation and maintenance management center, performing corresponding processing and transmitting the work execution information fed back by operation and maintenance personnel to the operation and maintenance management center. By the system and the method, the condition that the operation and maintenance effect is affected due to skill level difference of the operation and maintenance personnel can be effectively avoided, the operation and maintenance efficiency can be effectively improved, stable operation of an operated and maintained system or equipment is ensured, and the operation and maintenance cost is reduced.
Description
Technical Field
The present invention relates to network data processing technologies, and in particular, to an operation and maintenance management system and method.
Background
In recent years, the country has greatly promoted the construction of national highway networks, and as high-speed railways are emerging projects, the railway department has not yet come out of the relevant operation and maintenance standard system. The existing operation and maintenance system is a project after-sale service system framework which takes a standing station operation and maintenance worker as primary service, takes an emergency group and a factory as secondary fault treatment and takes a maintenance and maintenance center as a third-level high-end support, training and management. At present, the operation and maintenance capability of a standing station operation and maintenance personnel serving as a primary service is generally low, and a slow process is needed for culturing and improving the standing station operation and maintenance personnel. With the increasing of operation and maintenance projects of each device in the station, if operation and maintenance personnel cannot inspect each system or each device according to working rules and report problems found in the inspection process in time, the operation and maintenance personnel cannot maintain and repair the defective systems or devices in time, and serious faults are likely to occur to affect the normal operation of the whole station. When the equipment in the station has serious faults, the maintenance center needs to send emergency groups and manufacturers to solve the faults, which causes the passive situation that the faults are continuously solved, and the operation and maintenance cost is high.
Disclosure of Invention
The invention provides an operation and maintenance management system and method, which are used for reducing operation and maintenance cost.
The invention provides an operation and maintenance management system, which comprises:
the operation and maintenance management center is used for receiving request information sent by the mobile terminal, generating corresponding service information according to the request information and a preset operation rule, and distributing the service information to the mobile terminal; receiving the job execution information fed back by the mobile terminal, processing the job execution information and storing the processed result;
the mobile terminal is in wireless communication connection with the operation and maintenance management center and is used for sending request information to the operation and maintenance management center, receiving the service information distributed by the operation and maintenance management center and carrying out corresponding processing; and transmitting the operation execution information fed back by the operation and maintenance personnel to the operation and maintenance management center.
Another aspect of the present invention provides an operation and maintenance management method, including:
receiving request information sent by a mobile terminal;
generating corresponding service information according to the request information and a preset operation rule;
distributing the service information to the corresponding mobile terminal;
receiving job execution information fed back by the mobile terminal;
and processing the job execution information and storing the processed result.
The invention has the technical effects that: the operation and maintenance management center can generate service information in real time according to the request information of the mobile terminal and distribute the service information to the appointed mobile terminal; the mobile terminal receives the service information in time, and operation and maintenance personnel can complete operation and maintenance tasks according to the content of the service information and can upload operation execution information to the operation and maintenance management center through the mobile terminal in real time. The operation and maintenance management system and the operation and maintenance management method can effectively avoid the condition that the operation and maintenance effect is influenced by the skill level difference of the operation and maintenance personnel; the efficiency of operation maintenance can be effectively improved, the stable operation of the operated and maintained system or equipment is ensured, and the operation and maintenance cost is reduced.
Drawings
Fig. 1 is a schematic structural diagram of a first operation and maintenance management system according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a second operation and maintenance management system according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an embodiment of a communication interface module in an embodiment of an operation and maintenance management system provided by the present invention;
fig. 4 is a schematic structural diagram of an embodiment of an information processing module in an embodiment of an operation and maintenance management system provided by the present invention;
fig. 5 is a schematic structural diagram of another embodiment of an information processing module in an embodiment of an operation and maintenance management system provided in the present invention;
FIG. 6 is a schematic structural diagram of an embodiment of a database module in an embodiment of an operation and maintenance management system provided by the present invention;
fig. 7 is a schematic structural diagram of an embodiment of a mobile terminal in an embodiment of an operation and maintenance management system provided by the present invention;
FIG. 8 is a flowchart illustrating an embodiment of an operation and maintenance management method according to the present invention;
fig. 9 is a schematic flowchart illustrating a specific implementation process of step S5 in the operation and maintenance management method embodiment provided in the present invention.
Detailed Description
As shown in fig. 1, an operation and maintenance management system according to an embodiment of the present invention includes: an operation and maintenance management center 2 and at least one mobile terminal 1. The embodiment shown in fig. 1 comprises only one mobile terminal 1. The operation and maintenance management system of the embodiment of the present invention may further include two or more mobile terminals 1, as shown in fig. 2. The operation and maintenance management center 2 is used for receiving request information sent by the mobile terminal 1, generating corresponding service information according to the request information and a preset operation rule, and distributing the service information to the mobile terminal 1; and receiving the job execution information fed back by the mobile terminal 1, processing the job execution information and storing the processed result. The mobile terminal 1 is in wireless communication connection with the operation and maintenance management center. The mobile terminal 1 is used for sending request information to the operation and maintenance management center 2, receiving the service information distributed by the operation and maintenance management center 2 and performing corresponding processing; and transmitting the operation execution information fed back by the operation and maintenance personnel to the operation and maintenance management center 2. The mobile terminal identification information may specifically be a user name and/or a password of the mobile terminal.
The operation and maintenance management center of the embodiment generates service information in real time according to the request information of the mobile terminal and distributes the service information to the target mobile terminal; after the operation and maintenance personnel holding the target mobile terminal check the service information received and displayed on the mobile terminal, the operation and maintenance personnel can timely perform operation and maintenance work tasks on the equipment according to the service information. In fact, the service information may specifically be: the system comprises inspection time information, inspection work area information, inspection equipment information, operation and maintenance task scheduling information and the like. After the operation and maintenance personnel finish polling one device, the operation execution information can be input through the mobile terminal. The job execution information may specifically be: normal indication information is operated, and problem or fault information is found in the inspection process. In fact, the operation and maintenance management center in this embodiment may be specifically an operation and maintenance management server, and the operation and maintenance management center and the mobile terminal may establish a wireless communication connection between the two based on an existing mobile network.
In the actual operation process, the operation and maintenance personnel can fill in specific operation execution contents at the corresponding position of the service information interface received on the mobile terminal according to the actual operation execution condition. The mobile terminal can generate operation execution information according to the content filled by the operation and maintenance personnel and feed the generated operation execution information back to the operation and maintenance management center. If the operation and maintenance personnel find that a certain device has a problem or has a fault in the operation process in the inspection process, the inspection personnel can send fault reporting request information with the identification information of the mobile terminal through the mobile terminal, and the operation and maintenance management center generates corresponding fault reporting information after receiving the fault reporting request information and distributes the fault reporting information. Of course, in practical applications, the fault reporting information is displayed on the mobile terminal in a table manner. The operation and maintenance personnel can fill in the table through the mobile terminal and feed back the table to the operation and maintenance management center so that the operation and maintenance management personnel can know fault information and timely inform maintenance personnel of operation and maintenance or maintenance.
The operation and maintenance management system can arrange the field operation content of the operation and maintenance personnel in time, and the operation and maintenance personnel with low skill level can smoothly complete the operation and maintenance work task even if the operation and maintenance management system is inexperienced; the embodiment can also acquire and store the operation execution information of the maintenance personnel in real time. By adopting the embodiment, the influence of the skill difference of the operation and maintenance personnel can be avoided, the operation and maintenance effect can be effectively improved, the stable operation of the operated and maintained system or equipment can be ensured, and the operation and maintenance cost can be reduced.
Further, as shown in fig. 2, the operation and maintenance management center 2 in the foregoing embodiment includes: a communication interface module 201, an information processing module 202 and a database module 203. As shown in the figure, the communication interface module 201, the information processing module 202 and the database module 203 are in turn connected in communication. The communication interface module 201 is configured to establish a wireless communication connection between the information processing module 202 and the mobile terminal 1, that is, to transmit the service job information distributed by the information processing module 202 to the mobile terminal 1, and to transmit the job execution information fed back by the mobile terminal 1 to the information processing module 202. The database module 203 is used for managing and storing preset operation rules, operation information and operation execution information; the operation execution information needs to be maintained persistently and cannot be updated, so that the operation execution information can be checked later and can be used as reference data for operation and maintenance management personnel to know operation and maintenance conditions and maintenance of maintenance personnel. The information processing module 202 is configured to receive request information sent by a mobile terminal, invoke corresponding operation information in the database module 203 according to a preset operation procedure according to the request information to generate service information, and distribute the service information; receiving the fed-back job execution information, processing the job execution information and storing the processed result into the database module; wherein the service information includes at least one piece of job information.
Still further, as shown in fig. 3, the communication interface module 201 in the above embodiment includes: a sending data buffer unit 2011, a service sending data processing unit 2012, a receiving data buffer unit 2014 and a service receiving data processing unit 2013. As shown in the figure, the sending data caching unit 2011 is communicatively connected to the service sending data processing unit 2012, and the service receiving data processing unit 2013 is communicatively connected to the receiving data caching unit 2014. The sending data caching unit 2011 is configured to cache the service information output by the information processing module 202 (as shown in fig. 4). The service sending data processing unit 2012 is configured to monitor whether the sending data caching unit 2011 has service information in real time, and if so, extract the service information and output the service information to the mobile terminal 1. The received data caching unit 2014 is configured to cache the job execution information fed back from the mobile terminal 1. The service receiving data processing unit 2013 is configured to monitor whether there is job execution information in the service receiving data processing unit in real time, and if there is job execution information, extract the job execution information and output the job execution information to the information processing module 202 (as shown in fig. 4).
Still further, as shown in fig. 4, the information processing module 202 in the foregoing embodiment includes: a request information receiving unit 2024, a service information generating unit 2021, a data pushing unit 2022, and an execution result processing unit 2023. As shown in the figure, a request information receiving end and a request information output end of the request information receiving unit 2024 are respectively connected to an output end of the communication interface unit 201 and a request information receiving end of the service information generating unit 2021 in communication. The operation information input end and the service information output end of the service information generating unit 2021 are in communication connection with the service information receiving ends of the database module 203 and the data pushing unit 2022, respectively. The information push end of the data push unit 2022 is connected to the communication interface module 201 in a communication manner. A feedback job execution information receiving end and a legal job execution information output end of the execution result processing unit 2023 are in communication connection with the communication interface module 201 and the database module 203, respectively. The request information receiving unit 2024 is configured to receive request information that is sent by the mobile terminal and carries mobile terminal identification information. The service information generating unit 2021 is configured to invoke corresponding operation information in the database module 203 according to a preset operation procedure to generate service information according to the mobile terminal identification information and the request content information carried in the request information, where the service information is, for example, inspection task information of the current day. The execution result processing unit 2023 is configured to receive and verify whether the job execution information carrying the mobile terminal identification information fed back by the mobile terminal is legal, and if so, store the validated job execution information into the database module 203 according to the mobile terminal identification information; otherwise, the job execution information is illegal job execution information and is not stored. Specifically, the verification criterion of the legal job execution information may be to determine whether the operation and maintenance staff inputs information meeting the preset rule definition according to the reporting interface of the corresponding information. In addition, the legal verification standard may be another standard, and may be set manually. The data pushing unit 2022 is configured to push the service information to the communication interface module 201, and distribute the service information. Specifically, the information processing module 202 generates service information according to a preset operation procedure according to the received request information, and pushes the generated service information to the communication interface module 201; meanwhile, monitoring whether the communication interface module 201 has the fed back job execution information, if so, receiving the fed back job execution information, performing data verification on the job execution information, and storing the validated job execution information into a corresponding storage area of the database module 203; the illegal job execution information is not stored. Further, in order to prompt the operation and maintenance staff that the job execution information fed back by the operation and maintenance staff is illegal so as to facilitate the operation and maintenance staff to feed back again, the information processing module in the foregoing embodiment should further include: an illegal information distribution unit 2025. As shown in fig. 5, the illegal job execution information receiver and the illegal prompt information output terminal of the illegal information distribution unit 2025 are communicatively connected to the illegal job execution information output terminal of the execution result processing unit 2023 and the illegal prompt information receiver of the data push unit 2022, respectively. The illegitimate information distribution unit 2025 is configured to generate illegitimate cue information according to the illegitimate job execution information received from the execution result processing unit 2023. Therefore, in the above embodiment, the data pushing unit 2022 is further configured to push the illegal prompting message to the communication interface module, so as to distribute the illegal prompting message.
Still further, as shown in fig. 6, the database module 203 in the above embodiment includes: a database management unit 2031 and a database storage unit 2032. As shown in the figure, the information processing module 202, the database management unit 2031 and the database storage unit 2032 are in turn communicatively connected. The database management unit 2031 is configured to manage job information and job execution information stored in the database storage unit 2032. For example, the information processing module 202 needs to extract the inspection plan of the current day, and needs to find the inspection plan of the current day in the database storage unit 2032 through the database management unit 2031 and return the inspection plan of the current day to the information processing module 202. The database storage unit 2031 is configured to store job information and job execution information. For example, the information processing module 202 outputs a storage instruction to the database management unit 2031 after receiving inspection work execution information fed back by the operation and maintenance staff through the mobile terminal; the database management unit 2031 stores the job execution information into the data storage unit 2032 according to the storage instruction.
Further, as shown in fig. 7, the mobile terminal 1 described in the above embodiment includes: a display unit 105, an input unit 104, a data download unit 101, a data processing unit 103, and a data transmission unit 102. As shown in the figure, the communication signal receiving end of the data downloading unit 101 is connected to the operation and maintenance management center 2 in a wireless communication manner. Specifically, as shown in fig. 3, the communication signal receiving end of the data downloading unit 101 is connected to the communication interface module 201 in a wireless communication manner. The data processing unit 103 is in communication connection with the data downloading unit 101, the data sending unit 102, the display unit 105 and the input unit 104 respectively. The communication signal output end of the data sending unit 102 is connected with the operation and maintenance management center 2 in a wireless communication manner. Specifically, as shown in fig. 6, the communication signal output end of the data transmission unit 102 is connected to the communication interface module 201 in a wireless communication manner. The data downloading unit 101 is configured to download the service information generated by the information processing module. The input unit 104 is used to input job execution information. The data processing unit 103 is configured to process the service information to generate a corresponding display signal; and monitoring whether the input unit 104 has input information in real time, if so, generating job execution information according to the input information and transmitting the job execution information to the data sending unit 102. That is, the data processing unit 103 performs format conversion on the service information according to a relevant standard such as an interface specification to generate a corresponding display signal, and performs format conversion on the information input by the input unit 104 according to a relevant standard such as an interface specification to generate job execution information. The display unit 105 is configured to perform display according to the received display signal. The data sending unit 102 is configured to send the job execution information to the operation and maintenance management center 2.
The operation principle of the operation and maintenance management system provided by the present invention is further described below with reference to specific application examples.
It is assumed that the embodiment of the operation and maintenance management system shown in fig. 1 to 7 provided by the present invention is applied to the operation and maintenance management of each device in a high-speed rail station. Each person of the operation and maintenance personnel at the station is provided with a mobile terminal. The operation and maintenance personnel can download the service information sent by the operation and maintenance management center through the mobile terminal at any time and any place. The operation and maintenance personnel at the station can download the inspection task (namely service information) of the current day from the mobile terminal, the operation and maintenance personnel gradually complete the inspection task according to the downloaded service information, and if the operation and maintenance personnel find that a certain device or system has a fault hidden danger or has a fault, the operation and maintenance personnel fill the fault hidden danger information or the fault information through a corresponding reporting interface on the mobile terminal so as to help the follow-up maintenance personnel to overhaul. The mobile terminal generates operation execution information from the fault information filled by the operation and maintenance personnel and uploads the operation execution information to the operation and maintenance management center, and the operation and maintenance management center stores the operation execution information into the storage module to be consulted by the operation and maintenance management personnel or maintenance personnel.
Of course, the operation and maintenance management system provided by the embodiment of the invention can also be applied to the maintenance management of each device in a high-speed rail station, and similarly, each maintenance worker is provided with one mobile terminal. The maintenance personnel can download the service information sent by the operation and maintenance management center through the mobile terminal whenever and wherever, and the service information can be specifically operation guidance information for solving the fault problem so as to help the maintenance personnel to repair the fault equipment. The maintenance personnel can upload maintenance process information (namely operation execution information) to the operation and maintenance management center through the mobile terminal, and the operation and maintenance management center stores the uploaded maintenance process information (namely operation execution information) into the database module for follow-up maintenance personnel to look up.
As shown in fig. 8, a flowchart of an operation and maintenance management method according to an embodiment of the present invention is shown. The method of this embodiment may be implemented by using the operation and maintenance management system described in the foregoing embodiments. The operation and maintenance management method in this embodiment includes:
and step S1, receiving the request information sent by the mobile terminal.
Specifically, the request information carries mobile terminal identification information, and the mobile terminal identification information may specifically be a user name and/or a password.
And step S2, generating corresponding service information according to the request information and a preset operation rule.
Specifically, according to the mobile terminal identification information and the request content information carried in the request information, the corresponding operation information in the database module is called according to a preset operation procedure to generate the service information.
Step S3, distributing the service information;
step S4, receiving the job execution information fed back by the mobile terminal;
in actual implementation, the job execution information may also carry mobile terminal identification information so as to be stored separately corresponding to different mobile terminals.
And step S5, processing the job execution information and storing the processed result.
The embodiment can generate and send the service information according to the specific request information of the mobile terminal, and can also record the operation execution information fed back by the mobile terminal in real time so as to provide reference for subsequent overhaul. The embodiment can effectively avoid the condition that the operation and maintenance effect is influenced by the skill level difference of the operation and maintenance personnel; the efficiency of operation maintenance can be effectively improved, the stable operation of the operated and maintained system or equipment is ensured, and the operation and maintenance cost is reduced.
Further, as shown in fig. 9, the step S5 in the foregoing embodiment is implemented as follows:
step S5', verifying whether the operation execution information carrying the mobile terminal identification information fed back by the mobile terminal is legal, if so, storing the operation execution information verified to be legal into the database module according to the mobile terminal identification information; otherwise, the job execution information is illegal job execution information and is not stored.
The legal verification standard in this step can be set according to actual operation problems. For example, the legal job execution information verification criterion may be whether the operation and maintenance staff inputs information meeting the preset rule definition according to the reporting interface of the corresponding information. In addition, the legal verification standard may be another standard, and may be set by human implementation.
Furthermore, the operation and maintenance personnel can be reminded in real time that the operation and maintenance information fed back is illegal, so that the operation and maintenance personnel can correct the operation and maintenance information in time and feed back the operation and maintenance information correctly. As shown in fig. 9, the step S5 in the above embodiment further includes:
step S501, generating illegal prompt information according to the illegal job execution information;
and step S502, distributing the illegal prompt information.
As can be seen from fig. 9, step S501 and step S502 may be executed after not storing in step S5'.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. An operation and maintenance management system, comprising:
the operation and maintenance management center is used for receiving request information sent by the mobile terminal, generating corresponding service information according to the request information and a preset operation rule, and distributing the service information to the mobile terminal; receiving the job execution information fed back by the mobile terminal, processing the job execution information and storing the processed result;
the mobile terminal is in wireless communication connection with the operation and maintenance management center and is used for sending request information to the operation and maintenance management center, receiving the service information distributed by the operation and maintenance management center and carrying out corresponding processing; and transmitting the operation execution information fed back by the operation and maintenance personnel to the operation and maintenance management center.
2. The operation and maintenance management system according to claim 1, wherein the operation and maintenance management center comprises: the system comprises a communication interface module, a database module and an information processing module; wherein,
the communication interface module is used for establishing wireless communication connection between the information processing module and the mobile terminal;
the database module is used for managing and storing preset operation rules, operation information and operation execution information;
the information processing module is used for receiving request information sent by the mobile terminal, calling corresponding operation information in the database module according to a preset operation rule according to the request information to generate service information, and distributing the service information to the mobile terminal; receiving the job execution information fed back by the mobile terminal, processing the job execution information and storing the processed result;
wherein the service information includes at least one piece of job information.
3. The operation and maintenance management system according to claim 2, wherein the communication interface module comprises: the system comprises a sending data caching unit, a service sending data processing unit, a receiving data caching unit and a service receiving data processing unit; wherein,
the sending data caching unit is used for caching the service information distributed from the information processing module;
the service sending data processing unit is used for monitoring whether the sending data cache unit has service information in real time, and if so, extracting the service information and distributing the service information to the mobile terminal;
the received data caching unit is used for caching the operation execution information fed back from the mobile terminal;
and the service receiving data processing unit is used for monitoring whether the service receiving data processing unit has the job execution information in real time, and if so, extracting the job execution information and outputting the job execution information to the information processing module.
4. The operation and maintenance management system according to claim 2, wherein the information processing module comprises: the system comprises a request information receiving unit, a service information generating unit, a data pushing unit and an execution result processing unit; wherein,
the request information receiving unit is used for receiving request information which is sent by the mobile terminal and carries mobile terminal identification information;
the service information generating unit is used for calling corresponding operation information in the database module according to a preset operation procedure to generate service information according to the mobile terminal identification information and the request content information carried in the request information;
the execution result processing unit is used for receiving and verifying whether the operation execution information which is fed back by the mobile terminal and carries the identification information of the mobile terminal is legal or not, and if so, storing the operation execution information which is verified to be legal into the database module according to the identification information of the mobile terminal; otherwise, the operation executing information is illegal operation executing information and is not stored;
and the data pushing unit is used for pushing the service information to the communication interface module and distributing the service information.
5. The operation and maintenance management system according to claim 2, wherein the information processing module further comprises: an illegal information distribution unit for generating illegal prompt information according to the illegal job execution information received from the execution result processing unit;
the data pushing unit is further configured to push the illegal prompt information to the communication interface module, and distribute the illegal prompt information.
6. The operation and maintenance management system according to claim 2, wherein the database module comprises: a database management unit and a database storage unit; wherein,
the database management unit is used for managing the job information and the job execution information stored in the database storage unit;
and the database storage unit is used for storing the operation information and the operation execution information.
7. The operation and maintenance management system according to any one of claims 1 to 6, wherein the mobile terminal comprises: the device comprises a display unit, an input unit, a data downloading unit, a data processing unit and a data sending unit; wherein,
the data downloading unit is used for downloading the service information generated by the information processing module;
the input unit is used for inputting job execution information;
the data processing unit is used for processing the service information to generate a corresponding display signal; monitoring whether the input unit has input information in real time, if so, generating job execution information according to the input information and transmitting the job execution information to the data sending unit, wherein the job information comprises at least one piece of input information;
the display unit is used for displaying according to the received display signal;
and the data sending unit is used for sending the operation execution information to the operation and maintenance management center.
8. An operation and maintenance management method is characterized by comprising the following steps:
receiving request information sent by a mobile terminal;
generating corresponding service information according to the request information and a preset operation rule;
distributing the service information to the corresponding mobile terminal;
receiving job execution information fed back by the mobile terminal;
and processing the job execution information and storing the processed result.
9. The operation and maintenance management method according to claim 8, wherein the processing the job execution information and storing the processed result comprises:
verifying whether the operation execution information which is fed back by the mobile terminal and carries the identification information of the mobile terminal is legal or not, if so, storing the operation execution information which is verified to be legal into the database module according to the identification information of the mobile terminal; otherwise, the job execution information is illegal job execution information and is not stored.
10. The operation and maintenance management method according to claim 9, wherein the processing the job execution information and storing the processed result further comprises:
generating illegal prompt information according to the illegal operation execution information;
and distributing the illegal prompt information.
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