CN102222381B - Customer reception system - Google Patents
Customer reception system Download PDFInfo
- Publication number
- CN102222381B CN102222381B CN201010148177.8A CN201010148177A CN102222381B CN 102222381 B CN102222381 B CN 102222381B CN 201010148177 A CN201010148177 A CN 201010148177A CN 102222381 B CN102222381 B CN 102222381B
- Authority
- CN
- China
- Prior art keywords
- guest
- display device
- image
- eyes
- arithmetic element
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Landscapes
- Cash Registers Or Receiving Machines (AREA)
- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
Abstract
The invention discloses a customer reception system comprising a detection device, a display device and a control unit, wherein the detection device can be used for detecting customers in a supervising area; the display device is coupled with the detection device and is used for starting and broadcasting greeting information when the arrival of the customers is confirmed through detection, and the display device can comprise an interaction panel through which the demands of the customers can be confirmed and the problems can be handled after greeting; and the control unit is coupled with the display device, and is used for displaying the information on the interaction panel according to the requirements of the customers. The customer reception system can make up for the absence of servants and effectively react to reception immediately according to the requirements of the customers, and after the appearance of the servants is confirmed through the detection, the customer reception system can be switched to the servants to serve the customers.
Description
Technical field
The present invention relates to a kind of customer reception system, especially in regard to a kind of attendant not in, can greet guest, the customer reception system furnishing an explanation with amusement.
Background technology
For the restaurant of the few management on small scale of number, as commercial restaurant, economic restaurant etc., owing to providing service by lower price, on market, demand increases gradually.Even if these restaurant's scales are less, measure for corresponding arrival in the late into the night and the guest that comes in and goes out, or the service implementation personnel system on duty of 24 hours, attendant awaits orders for 24 hours in restaurant, these attendants, although actual portfolio seldom, due to the long work on duty of palpus, work efficiency differs and reserves.
Attendant near sales counter time, can see and grasp guest's trend, and for example guest approaches while requiring service, and attendant can give correspondence at once., when the late into the night or daystart guest are few, as attendant must leave near sales counter, just there is the situation that cannot grasp guest in shop this time, and cannot at once deal with, and from the viewpoint taking in guests, has problem to exist.
In the less small-scale shops such as convenience store of salesman's number, also have identical problem.Because salesman often replenishes, must leave near cashier's machine, cannot an a pair of guest greet, process the demand of checking out of responding guest.But if allow for a long time salesman wait for cash register in cashier's machine service, the funds that convenience store etc. must be shared will increase relatively, just can produce difficulty economically.
Summary of the invention
Because solve the problems referred to above that prior art exists, the present invention proposes a kind of customer reception system, and it can avoid boring when guest waits for service, and can furnish an explanation and amusement, thereby improves guest's satisfaction.
The present invention can be solved by the following technical programs:
Customer reception system, includes: a display device, comprises an interactive panel, one arrangement for detecting, couple display device, arrangement for detecting can be detected guest in a guarded region, arrangement for detecting can comprise a video camera, in order to image in continuous shooting guarded region, and take guest's eyes image, an and arithmetic element, it couples The video camera, and receive image and guest's eyes image in guarded region, arithmetic element has or not guest to occur according to image in guarded region to differentiate in guarded region, when arrangement for detecting has guest to come then in this guarded region of detecting, display device starts the greeting information of playing, and it is residing that described arithmetic element is assessed described guest's eyes image, pupil region around, position for calculative determination eye gaze display device, and according to the movement of the eyeball of guest's eyes and change, detect the drop point of guest's eyes, and convert the corresponding instruction of controlling to, and a control module, it couples display device, and receives and control instruction, described in control module reads, controls instruction, and the information that converts guest's requirement to is presented on interactive panel.
According to preferred embodiment of the present invention, arrangement for detecting can comprise a sensor (sensor), in order to detect.
According to preferred embodiment of the present invention, control module can be provided with a register, records guest's demand and files.
Owing to adopting above technical scheme, customer reception system of the present invention can be in conjunction with background identification and object, pupil position tracer technique, fill up attendant not neutral gear, by video camera, monitor follow-up analysis, can take in guests, and can immediately for guest's demand, make effecting reaction, after detecting attendant occurs, can handed over service personnel serve guest.The sales counter of service need be provided in large-scale restaurant etc., also can attendant temporarily not time, or client waits for or be while queuing up, and client is provided hospitalit.
Accompanying drawing explanation
Fig. 1 is the structured flowchart of a kind of customer reception system of the present invention.
[main element symbol description]
10: arrangement for detecting
12: display device
14: arithmetic element
16: control module
Embodiment
Hereinafter with reference to accompanying drawing formula, a preferred embodiment of customer reception system of the present invention is described, wherein identical element is illustrated the reference marks with identical.
Please refer to shown in Fig. 1, according to the customer reception system of preferred embodiment of the present invention, it mainly comprises: an arrangement for detecting 10, a display device 12, an arithmetic element 14, and a control module 16.
Arrangement for detecting 10 can be detected near guest sales counter, and it can utilize a sensor (sensor) to detect, and can be also the combination by background identification and object tracer technique, detects guest come near sales counter in guarded region by video camera.
In the present embodiment, the arrangement for detecting 10 that utilizes background identification and object to follow the trail of can comprise a CCD (Charged Coupled Device) video camera, utilize this ccd video camera to take image near the guarded region of sales counter, then send the image of taking continuously to couple arithmetic element 14.
This arithmetic element 14 has near guest comes in order to analyze in this guarded region image, it differentiates dynamic object and background in the image frame of taking, detect after dynamic object, according to dynamic perfromance, dynamically in object, recognizing that it is that guest occurs, sends the control module 16 coupling to.
Near detecting sales counter, have guest to come then, control module 16 in time notification service personnel returns to serve, and starts display device 12 broadcasting greeting information.Display device 12 can comprise an interactive panel, it is after greeting guest, can play again every business information and service picture, for example, buyer's guide, image advertising, serve the services such as popularization of the information such as guest's operation picture, up-to-date exchange rate arrangement every day and major commodities, for each guest, wait a moment etc. to bide one's time and watch, furnish an explanation and amusement.
Before attendant occurs, whether arrangement for detecting 10 continues detecting has unusual condition to occur, and for example, stealing may occur or place danger.Can utilize sensor or be continued detecting tracking near guarded region sales counter by ccd video camera and arithmetic element 14, and making corresponding judgement and processing.
As analyzed, judge and have unusual condition to occur, may produce and threaten and potential hazard, control module 16 circular of warning in time, the abnormal conditions that notification service personnel measure, guest's abnormal trend information is provided, with making at once, judge fast and process and deal with unusual condition, reminding service personnel note being interrogated and examined processing.In play service information and service picture without abnormal generation, as guest has any problem to need extra understanding for transacting business information, can pass through interactive panel, confirm guest's business demand and answer and inquire about processing customer issue.Interactive panel can be a contact type panel, also can be to be followed the trail of by pupil position, or identification hand motion, or analyze guest's notice direction, the various ways such as limb action feature, by arrangement for detecting 10 detecting guests' purpose, utilize ccd video camera to take guest's image, with interactive with guest, as the foundation of serving and provide information.
In the present embodiment, can the watching interactive panel of guest, when guest's eyes move at interactive panel, light source is radiated at eyes surrounding, and ccd video camera is ceaselessly taken eyes image, then sends the eyes image of taking continuously to arithmetic element 14.This arithmetic element 14 detects eye motion situation, by servomechanism, the eye motion situation recording is done to image analysing computer, determines pupil in the eyes image of taking continuously, calculates the moving position of emergent pupil displacement and the size of pupil.
Afterwards, the image of arithmetic element 14 assessment eyes is residing, pupil region around, for the position of calculative determination eye gaze display device 10.According to all movements and the change of eyeball, arithmetic element 14 can detect guest's eyes drop point, converts the corresponding instruction of controlling to, sends the control module 16 coupling to.
Control module 16 reads the instruction of controlling that arithmetic element 14 exports, and converts additional description and the introduction of the various information of guest to, and the process servomechanisms such as every terms of information are presented on interactive panel.Control module 16 can be provided with a register, records guest's extraneous information demand and files, and conveniently provides customized service to carry out business handling in the future, and does not need to increase on foot expending time in of puzzlement again.
In sum, the present invention can be in conjunction with background identification and object, pupil position tracer technique, fill up attendant not neutral gear, by video camera, monitor follow-up analysis, can take in guests, and can immediately for guest's demand, make effecting reaction, after detecting attendant occurs, can handed over service personnel serve guest.The sales counter of service need be provided in large-scale restaurant etc., also can attendant temporarily not time, or client waits for or be while queuing up, and client is provided hospitalit.
But above-mentioned embodiment is exemplary, be to be to the present invention includes the restriction of scope in order better to make those skilled in the art can understand the present invention, can not to be interpreted as; So long as according to disclosed spirit do be anyly equal to change or modify, all fall into the scope the present invention includes.
Claims (4)
1. a customer reception system, is characterized in that, includes:
One display device, comprises an interactive panel;
One arrangement for detecting, couples described display device, and described arrangement for detecting can be detected guest in a guarded region, and described arrangement for detecting includes:
One video camera, in order to image in the described guarded region of continuous shooting, and takes guest's eyes image; And
One arithmetic element, it couples described video camera, and receive image and described guest's eyes image in described guarded region, described arithmetic element has or not guest to occur according to image in described guarded region to differentiate in described guarded region, when described arrangement for detecting has guest to come then in the described guarded region of detecting, described display device starts the greeting information of playing, and it is residing that described arithmetic element is assessed described guest's eyes image, pupil region around, position for calculative determination eye gaze display device, and according to the movement of the eyeball of guest's eyes and change, detect the drop point of guest's eyes, and convert the corresponding instruction of controlling to, and
One control module, it couples described display device, and controls instruction described in receiving, and described in described control module reads, controls instruction, and the information that converts guest to is presented on described interactive panel.
2. customer reception system according to claim 1, is characterized in that: described arrangement for detecting comprises a sensor, in order to detect.
3. customer reception system according to claim 1, is characterized in that: described control module can be provided with a register, records described guest's demand and files.
4. a customer reception system, is characterized in that, includes:
One camera head, in order to image in continuous shooting one guarded region, and takes guest's eyes image;
One arithmetic element, it couples described camera head, and described arithmetic element is according to image in described guarded region, has or not guest to occur described in identification in guarded region; And
One control module, it couples described arithmetic element, analysis judgement according to described arithmetic element, when having unusual condition to occur, warning attendant processes and deals with, and when guest normally comes, start a display device and play greeting information, and it is residing that described arithmetic element is assessed described guest's eyes image, pupil region around, position for calculative determination eye gaze display device, and according to the movement of the eyeball of guest's eyes and change, detect the drop point of guest's eyes, and convert the corresponding instruction of controlling to, described in reading, described control module controls instruction, the information that converts guest to is presented on an interactive panel of described display device.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010148177.8A CN102222381B (en) | 2010-04-16 | 2010-04-16 | Customer reception system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201010148177.8A CN102222381B (en) | 2010-04-16 | 2010-04-16 | Customer reception system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN102222381A CN102222381A (en) | 2011-10-19 |
| CN102222381B true CN102222381B (en) | 2014-08-20 |
Family
ID=44778924
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201010148177.8A Active CN102222381B (en) | 2010-04-16 | 2010-04-16 | Customer reception system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN102222381B (en) |
Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105373926B (en) * | 2014-08-26 | 2018-12-11 | 北京和顺智视科技有限公司 | A kind of sales information visual acquisition system and method for shops |
| CN104376627B (en) * | 2014-12-01 | 2017-01-18 | 江西洪都航空工业集团有限责任公司 | Intelligent ushering system |
| CN110825225B (en) * | 2019-10-30 | 2023-11-28 | 深圳市掌众信息技术有限公司 | Advertisement display method and system |
| CN112784634B (en) * | 2019-11-07 | 2024-07-19 | 北京沃东天骏信息技术有限公司 | Video information processing method, device and system |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5786765A (en) * | 1996-04-12 | 1998-07-28 | Mitsubishi Jidosha Kogyo Kabushiki Kaisha | Apparatus for estimating the drowsiness level of a vehicle driver |
| US6726094B1 (en) * | 2000-01-19 | 2004-04-27 | Ncr Corporation | Method and apparatus for multiple format image capture for use in retail transactions |
Family Cites Families (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20030202102A1 (en) * | 2002-03-28 | 2003-10-30 | Minolta Co., Ltd. | Monitoring system |
| US7369759B2 (en) * | 2003-03-27 | 2008-05-06 | Matsushita Electric Industrial Co., Ltd. | Eye image pickup apparatus, iris authentication apparatus and portable terminal device having iris authentication function |
-
2010
- 2010-04-16 CN CN201010148177.8A patent/CN102222381B/en active Active
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5786765A (en) * | 1996-04-12 | 1998-07-28 | Mitsubishi Jidosha Kogyo Kabushiki Kaisha | Apparatus for estimating the drowsiness level of a vehicle driver |
| US6726094B1 (en) * | 2000-01-19 | 2004-04-27 | Ncr Corporation | Method and apparatus for multiple format image capture for use in retail transactions |
Also Published As
| Publication number | Publication date |
|---|---|
| CN102222381A (en) | 2011-10-19 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| EP3525156B1 (en) | Order information determining method and apparatus | |
| US20110001695A1 (en) | Wearable terminal device and method of controlling the wearable terminal device | |
| EP2787468B1 (en) | Headheld scanner and display | |
| RU2609100C2 (en) | Method for assisting in locating desired item in storage location | |
| JP2006350751A (en) | Intra-store sales analysis apparatus and method thereof | |
| CN105074762A (en) | Information processing system, and information processing method | |
| KR20170082294A (en) | A integration store management system using intelligent type image analysis technology | |
| JP2018099317A (en) | Display shelf, display shelf system, information processor and program | |
| US10372998B2 (en) | Object recognition for bottom of basket detection | |
| CN102222381B (en) | Customer reception system | |
| US10360613B2 (en) | System and method for monitoring display unit compliance | |
| CN110895747B (en) | Commodity information identification, display, information association and settlement method and system | |
| US20050055223A1 (en) | Method and implementation for real time retail | |
| CN202142050U (en) | Interactive customer reception system | |
| US20140002646A1 (en) | Bottom of the basket surveillance system for shopping carts | |
| JP2018077664A (en) | Information processing system, information processing device, display device, and program | |
| JP2003016243A (en) | System for analyzing purchase action of client | |
| JP2020095581A (en) | Method for processing information, information processor, information processing system, and store | |
| EP4266279A1 (en) | Antitheft system for items in automatic checkouts and the like | |
| CN111199410A (en) | Commodity management method and device and intelligent goods shelf | |
| US20170300927A1 (en) | System and method for monitoring display unit compliance | |
| KR102672942B1 (en) | System and method for supporting self checkout monitoring | |
| US20210295341A1 (en) | System and Methods for User Authentication in a Retail Environment | |
| JP2016024601A (en) | Information processing apparatus, information processing system, information processing method, commodity recommendation method, and program | |
| CN114967922A (en) | Information display method and device, electronic equipment and storage medium |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant |